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Stamps.com Are Lying Thieves
Posted by Repomunkee on 03/09/2009
SPOKANE, WASHINGTON -- After signing up for Stamps.com's "service" I was immediately billed $17.95 even though it was supposed to be a 4week FREE trial. Realizing this company did not keep their word I chose to cancel my account with them the same day. Actually I should say I ATTEMPTED to cancel my account--there is a link on their website to cancel--but it won't let you..."not able to process your request at this time" pops up and you are directed to call the customer service number. I sat on hold a total of 4 hours over as many days and no one ever answered (keep in mind this was during regular business hours).

Not being allowed to cancel my account, I have been billed once a month since December for services NEVER RENDERED! This website is a scam like non-other, claiming to be reputable--when in reality they are lying thieves. How they can still be in business and not have to face criminal charges is beyond me.
I have spent hours on the phone and had file a dispute form every month for 4 months now--trying to get a chargeback to my debit card since Stamps.com continues to make unauthorized charges to my account.

What a sad and pathetic example this company is setting. In this country it is illegal and wrong to use a weapon and steal someone's money--apparently it is perfectly acceptable to steal if your weapon of choice is the internet.

Do your homework before giving your credit/debit card info out on line. There are countless companies just like Stamps.com who are depending on the fact that you won't. Sign up for an account with Stamps.com if you like being taken advantage of by lying, cheating snakes.
     
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Posted by jktshff1 on 2009-03-09:
We use stamps.com in our business and have for @ 1yr. Signed up on a trial offer, received the postal scale as promised. Simple to purchase postage and had no problems with excessive or unauthorized purchases. Kinda pricey for the forms, but saves time and money with fewer trips to post office.
Posted by repomunkee on 2009-03-09:
Good for you--glad you are getting what you paid for, pricey or not..but the praises you are singing do not negate the fact that MANY MANY others have been taken advantage of by Stamps.com. Do date they have stolen over $70 from me. Sorry, not interested in hearing how great Stamps.com is. I highly doubt if you were mugged and someone stole your wallet you would write them a public thank you and have it posted in the newspaper. Stamps.com has earned every word I have posted about them-I have four unauthorized charges on my debit card to prove it.
Posted by Soaring Consumer on 2009-03-09:
You will need to close your bank account and open a new one to prevent them from stealing more of your money.

Sue Stamps.com for fraud, I think that another class-action suit needs to be started against them again.
Posted by jktshff1 on 2009-03-09:
Whoa munkee.....I am giving you and others the experience that I have had with them. I read all the fine print, abided by their terms and conditions, and have had no problems. Don't get me wrong, stuff happens, but don't knock my post 'cause you disagree.
Soaring...the only other suits I have found was with the security and exchange commission (for issuing Registration Statements and Prospectuses that contained materially false and misleading information and failed to disclose material information) and one with e-bay (e-bay paid stamps)and a couple more for patent infringement.


Posted by madconsumer on 2009-03-09:
i too use stamps.com for our postal printing at work. isn't the fee for the stamps? i know we pre pay monthly.
Posted by jktshff1 on 2009-03-09:
We have no monthly fee. We purchase postage @$50.00 at a time.
Posted by Disaster Worker on 2009-03-10:
I've been using Stamps.com for about 2 years, with my former employer and again in my own business now. I think it's great and convenient, and the only problem I had was trying to get the monthly fee stopped on my former corporate AMX card after I was laid off. I will say the OP is correct that it's difficult to find a way to communicate with Stamps, but a certified letter stopped the wrong billing.
Posted by jktshff1 on 2009-03-10:
good input disaster.
Posted by repomunkee on 2009-03-16:
Bottom line is this...when you sign up for a "service" offering a FREE trial, where you WILL NOT BE CHARGED for the first 4 weeks but your bank account is debited 5 minutes into your 4 week "FREE trial"...something is wrong. When you try and cancel your account which is fully within your right as a consumer so you will not have any further charges but are not allowed to do so (Stamps.com has a link on their website where you can cancel your account but when you click it won't let you cancel, saying to call the customer svc line WHERE NO LIVE PERSON EVER ANSWERS)...something is VERY wrong. When a company is not providing a service yet continues to STEAL a consumer's money something is VERY wrong and VERY illegal.
To all those satisfied loyal Stamps.com customers--wake up and smell the web-SCAM. I'm not saying there aren't a few customers who are not being ripped off by Stamps.com. They have to provide legit services to some--hello, it's called CYA (cover your @$$) this allows the scandal to continue under the guise that things are on the up and up. Ignorance is bliss. Still going to be singing their praises when you find out this reputable company closed it's cyber-doors and skated with your bank account information?
Posted by I was mugged!! on 2012-02-17:
Stamps.com is operating a a very misleading SCAM! Very shady business practice! They wouldn't have so many complaints against them if they we're operating with an ounce of honesty and not selling their snake oil trap! Keep your greedy, sticky evil hands off my money! Filed a fraud investigation against them. I wouldn't be surprised if the ones posting on here how much they claim to "love" TRAMPS.com are actually employees or owners trying to keep this scam going.
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Billing for services not provided or accessible
Posted by Hawks soar on 01/14/2008
PHILADELPHIA, PENNSYLVANIA -- According to the web site, Stamp.com, I'm not a customer because my account does not exist, yet by phone I've been a customer since March 07. I received one email from this company, which was a welcome email which I responded to propmtly with a cancellation, which they have on file, because for days I had been unabe to access the site and services promised. so for 10 months I've been billed $159.90 for service I have had no access to, no emails from or notice from. Even tonight I was suppose to get an email from gerald, id#7166716, but no email has arrived. they never sent me a welcome package with my free scale or postage for opening an account. yea, it was charged on my credit account but I've been a bit busy recovering from a major car accident in June 07, the third car accident in less than a year, so my hectic life as a single mom of two has only become chaos with numerous doctors' visits and therapy appointments. this company is no better than the three people who caused my three car accidents, they just keep costing me money I don't have and just leave me with a headache.

they couldn't provide me with the promised services but they certainly can steal from my account, $159.90, two weeks of groceries for me. Supervisor Gerald who has the authority to refund all my money for services not provided or accessible to me, but he chooses to refund $47.00, this company is just another scheme. I hope the $159.90 Stamps.com basically stole from me, a single mom of two, receiving no child support and working part-time seven days just to get by, was worth it.
     
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Posted by Anonymous on 2008-01-15:
How could you go even one month without contacting your bank or credit card company and having the charge reversed?
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Internet stamps and postage
Posted by CopperDollar on 03/18/2010
I was very happy with the service I got from stamps.com.

It is very handy to be able to buy stamps with out running to the post office, but what I do not understand is why do they have to charge a fee to keep your account open if you are not using it every day. I print out stamps one page at a time and they will last me about 6 month then I will print some more, but in the meantime I pay a fee to keep the account open.

This seems to me that I am throwing good money away for the convenience of saving a trip to the post office, very 21st century and a wast of money.
     
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Posted by CUFlipSide on 2010-03-18:
This is even more so true if you consider that they have the use of all those unspent funds, which I am sure is substantial. The reason they charge a monthly fee is that they can attach an imaginary cost of keeping the account open, which in fact is probably too low to actually calulate when offset by investment income on the unspent funds.

A parallel is the voice mail service with Verison land line accounts. Last time i looked, they charged $4.95/month for the service. The actual monthly cost to them is less than a dime.
Posted by MDSasquatch on 2010-03-18:
I would imagine, that selling stamps online has a very small profit margin, but I could be wrong. You are paying for the convenience.

Off topic - text messages cost cell phone providers $0.00, the small bits of information are transmitted "between" other data a voice calls; basically using space that someone else paid for. How you like them apples
Posted by Anonymous on 2010-03-18:
Convenience comes at a cost. If they charge you what the USPS charges them to be able to print stamps, how would they make money? These days I don't use many stamps at all but when I need a couple, I go to the post office.
Posted by Anonymous on 2010-03-18:
Stamps.com is not a good deal if you are only using it here and there. If you use it all the time, like with a business, you actually save money. I suggest just going to USPS.com and printing them there for only the cost of the postage.

Or, if you have a Paypal account, use the shipping center.
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No network ability
Posted by Webman on 10/14/2009
Major problem: still no network version. This means that in the office setting, only one person can use stamps.com. If you use another computer, the first person does not know what the second is printing - reports become meaningless because they are not integrated.
     
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Posted by madconsumer on 2009-10-14:
incorrect. if your network allows shared services, all the network admin needs to do is share the device on the device computer.
Posted by PepperElf on 2009-10-14:
can't you have the printer shared out?
that's what we did on the networks i've worked on

either attach the printer directly to a drop
or have it attached to one computer and set it up to be shared
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Stamps.com dupes with exorbitant service fee; no information on signup
Posted by Itsnk on 10/13/2009
The registration process is misleading; they do not tell you about the $15.99 monthly service charge at the end of trial. No email confirmation on the charge either - you'll realize it only when you see the charge on your credit card. The email does mention the ostensible free $5 worth postage to get you started though. The email would probably be weeded out by spam filters of most email programs, so you won't always see it and there's no way you know you have registered! There's no way the customer service personnel would reverse the charge even when you mention you never intended to purchase anything from them. They'll try to lure you with courtesy postage credits that you don't have a need for or monthly fee waivers that will keep you in the system, and if you are not careful enough to call and cancel the account, potentially be duped again. And worse, they need you to print postage on their rolls and sheets, which they purportedly mailed to you!! And somehow, they imagine that you can print postage directly on your envelopes/packages even when you don't have any to mail. I think they are trying to give Ponzi a run for his money!

To add to your woes, the website is perpetually down with "limited functionality", which only allows you to change your password! so in effect, you'll be billed a steep $15.99 per month for a service that you were never able to access!

In a nutshell, it is not a product worth anything for individuals. USPS' online service is far more efficient, and all they ask for is a shipping/handling of $1.
     
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Posted by Anonymous on 2009-10-13:
Did you think you weren't going to be charged anything at the end of the trial? That's why they ask for your credit card info.
Posted by Anonymous on 2009-10-13:
It does, in fact, tell you that.
Off to the right, when you're at the payment screen.

"Why do you need my credit card information?"
Your credit card is required by the USPS to set up your USPS postage account. Your credit card will not be charged unless you buy additional postage or Stamps.com products, or if you continue past the NO-RISK 4-week trial period ( only $15.99 per month ).
Posted by bcd on 2009-10-13:
Excerpt from the stamps.com web site--

Frequently Asked Questions
How much does it cost?
$15.99/month - no hidden costs, cancel anytime.
Posted by Anonymous on 2009-10-13:
Yes it does. It's all in the terms and conditions. Just because you didn't bother to read it, don't say that they mislead you. Next time read what you're signing up for.
Posted by jktshff1 on 2009-10-13:
Don't know about the program you set up on, but I have used them for several years. No monthly fees, just have to recharge the postage every so often, depending upon how business is. I would recommend them to anyone.
And noooooooo I get nothing from them to say that.
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Questionable Business Practices
Posted by Rdnoran on 10/08/2009
12959 CORAL TREE PLACE -- My complaint is simple:

1. Very difficult to cancel.

Must be done by phone... I never found a way to do so other wise. If there is, it is hidden or hard to find...

2. They charged my credit card a fee I was not verbally made aware of when I cancelled. I might
have legally been held to it... but they didn't
tell me it was going to be charged. Probably because I was already angry. They should have still let me know.

The email statement I received read as follows:

**************************************************
Summary Of Charges -- FINAL Statement
**************************************************

Description Amount
---------------------------------------- Previous Balance 17.95
Service Charges 17.95

***************************
* TOTAL CHARGES $35.90 *

3. I've been in business for 10 years. I'm so glad
I don't have to treat my clients like this. I should be easy to disengage. You should make someone aware when they going to be charge without them having to read a 37 page document outlining the fees.

4. My recommendation don't use their services unless you enjoy having to call to cancel or want not to have everything verbally disclosed to you.

Extremely unhappy, previous customer

     
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Posted by Anonymous on 2009-10-08:
These days I would assume that every service is trying to rip me off.
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Who Are Stamps.com And Better Yet How Did They Get My Credit Card Info?
Posted by SuzRmoore on 04/09/2009
First let me tell you I only use stamps for Birthday cards I am mailing and Christmas Card. A book of stamps I buy at the Post office last me all year. So when I say I have no need to order 60 a month stamps I can print on line I mean it. Until I started getting charges for stamps.com on my bank statement I had never heard of this company. I cancelled my card thinking someone had used my number for their account, yesterday I opened a PAST DUE notice in the mail.

Who are these people and how did they get my credit card number and how do I get rid of this problem.

Again, I have no need for stamps online (def. not $60 a month worth), I have never heard of this company and DID NOT order their service. This is a total scam!!

Anyone know how to get this cleared up?
     
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Posted by Anonymous on 2009-04-09:
There should be a phone number listed next to the entry on the statement. Call them. You should have called them when you first saw the entry on your statement instead of closing your account.
Their web: http://www.stamps.com/contact-us/

I had once made a purchase on Amazon and in the checkout process I had somehow managed to sign up for a trial subscription to AOL. I didn't realize my error until the first monthly charge showed up on my CC statement. A simple call cancelled the AOL account.
Posted by madconsumer on 2009-04-09:
i have used stamps.com for a while. they are totally upfront, and if this is truely a mistake they will make it right.
Posted by jktshff1 on 2009-04-09:
same here mad, we've been using if for a while and no problems
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Stamps.com Class Action Settlement
Posted by DebtorBasher on 01/29/2009
NOTICE OF CLASS ACTION SETTLEMENT

Coburn v. Stamps.com

Los Angeles Superior Court Case No. BC353721



A proposed settlement (the “Settlement”) has been reached in the class action lawsuit entitled Coburn v. Stamps.com, Los Angeles Superior Court, Case No. BC353721.



IF YOU ARE A MEMBER OF THIS CLASS OF PERSONS, YOU SHOULD READ THIS NOTICE CAREFULLY BECAUSE IT WILL AFFECT YOUR RIGHTS



A. PURPOSE OF THIS NOTICE



The purpose of this notice is to advise you that the Los Angeles Superior Court has certified for settlement purposes the following class:



All former customers of Stamps.com from June 9, 2002 through November 19 2008, who cancelled their account and were billed for, and paid, their final months’ service fee for the Stamps.com PC Postage monthly service.



According to Stamps.com’s records, you are a member of the class. The purpose of this Notice is to inform you about the proposed Settlement and to discuss your rights and options and deadlines with respect to the lawsuit and the Settlement.



B. DESCRIPTION OF THE LAWSUIT.



Plaintiffs contend that Stamps.com subjected the Class Members to unreasonable hold times when they attempted to cancel over the phone and thereby impeded their ability to close their accounts in a timely manner and that Stamps.com should have pro-rated the Class Members’ last month bills to the date they closed their accounts. Stamps.com denies these allegations. The complaint alleges cause of action for Unfair Competition, Breach of Contract, Fraud and Violations of the California Consumer Legal Remedies Act.



This Settlement is the result of extensive settlement discussions. Both sides agree that, in light of the risks and expenses associated with further litigation, this Settlement is fair and appropriate under the circumstances. Please be advised that the Los Angeles County Superior Court has not ruled on the merits of Plaintiffs’ claims or Stamps.com’s defenses.



The attorneys for the class (“Class Counsel”) in this lawsuit are:



JEFFREY P. SPENCER, ESQ.,

LAW OFFICES OF

JEFFREY SPENCER
1211 Puerta Del Sol, Suite 150
San Clemente, CA 92673

email: jps@spencerlaw.net



SCOTT SCHUTZMAN, ESQ.
LAW OFFICES OF SCOTT SCHUTZMAN
3700 S. Susan Street, Suite 120

Santa Ana, CA 92704

email: schutzy@msn.com









On January 5, 2009, the Court granted preliminary approval to the proposed Settlement. The Court will decide whether to give final approval to the Settlement at a hearing scheduled for April 7, 2009 at 8:30 A.M.



C. SUMMARY OF PROPOSED SETTLEMENT:



Subject to Court approval, the terms of the Settlement are as follows:



1. STAMPS. COM will provide all class members with an opportunity to receive two free months of service, a value of approximately $35.98, with no obligation after the two month period. Stamps.com will revise its policies to pro-rate final bills to the last date of service or permit its customers to continue to use its service until the last day of the month. Stamps.com will revise its procedures so that average hold time for customers attempting to cancel will not exceed 5-7 minutes (excepting the days immediately following the release of a new Stamps.com version upgrade, change in postage rates, or significant policy change or technical difficulty).



2. Class Counsel have not been paid for their time and expenses prosecuting the case and will ask the Court to award attorney’s fees and costs equal to $450,000. In addition, Class Counsel will ask the Court to authorize an enhanced award for class Representative Coburn in the amount of $5,000 for his time and effort in bringing the case on behalf of the class.



3. Each member of the Class is deemed to release and discharge Stamps.com, and each of its officers, directors, employees, shareholders, agents, representatives, predecessors, successors, assigns, parents, subsidiaries, and attorneys, from each of the claims covered by the settlement.



4. Following final approval of the settlement the lawsuit will be dismissed with prejudice.



D. TO CLAIM THE BENEFITS OF THE SETTLEMENT:



You will be automatically entitled to the benefits of the settlement if the Court approves the settlement. After the Court approves the settlement, you will be sent an email communication containing instructions for how to receive the two months free service. You will have one year from the date the email is sent to you to take advantage of the two months free service. Once you respond to the email, follow the instructions to open your account you can start your 2 months free service. Please note that, other than the free service, you remain responsible for all actual U.S. Postage costs and other charges incurred by you through your account. At the completion of the two month free period, your account will be automatically closed and all unused postage purchased by you will be returned to you pursuant to United States Postal Service regulations. You will not be charged anything more. If you wish to continue with a Stamps.com account, at the conclusion of the two month free period you will be provided an opportunity to continue your account with Stamps.com, although you will be under no obligation to do so.



The Claims Administrator is Desmond, Marcello & Amster.

email: stamps@dmaclassaction.com

Mail Address: Stamps.com Notice Administrator
c/o Desmond, Marcello & Amster

P. O. Box 451999

Los Angeles, California 90045



E. TO REQUEST EXCLUSION FROM THE SETTLEMENT.



If you do not want to participate in the Settlement, you must email or mail a “Request for Exclusion” to the Claims Administrator at the email or postal address listed above. Please indicate in your email or letter that you wish to be excluded from the class, and list your name and address. In order to be valid, your Request for Exclusion must be dated no later than March 23, 2009.



If you timely and properly submit a Request for Exclusion, you will not receive any of the settlement proceeds, but you will retain whatever rights you may have against Stamps.com.



F. TO OBJECT TO THE SETTLEMENT.

If you believe the Settlement is unfair or inadequate in any respect, you may object to the Settlement, personally or through an attorney, by filing a written objection with the Court and mailing a copy of your objection to Class Counsel and the Claims Administrator at the above addresses. All objections must be signed and set forth your address, telephone number, social security number and the name of the case, Coburn v. Stamps.com Case No BC353721. All objections must be filed and postmarked no later than March 23, 2009. If you submit an objection, you may appear, personally or through an attorney, at your own expense, at the final approval hearing (discussed below). Your objection should clearly explain why you object to the Settlement and must state whether you (or someone on your behalf) intend to appear at the final approval hearing.



Any Class member who does not object in the manner provided above shall be deemed to have waived any objections, and shall be forever foreclosed from objecting to the fairness or adequacy of the proposed Settlement, the payment of attorney’s fees and costs, the claims process, the enhancement awards to the Plaintiffs, and all other aspects of the Settlement. If the Settlement is not approved, the lawsuit will continue to be prepared for trial or other judicial resolution.



G. IF YOU DO NOTHING.



If you do nothing in response to this Notice, you will automatically participate in the settlement, which means you will be entitled to all of the benefits of the settlement and you will deemed to release all claims against Stamps.com covered by the settlement.



H. FINAL APPROVAL HEARING ON PROPOSED SETTLEMENT.



The Final Approval Hearing on the fairness and adequacy of the proposed Settlement, the plan of distribution, and Class Counsel’s request for attorney’s fees and costs will be held on April 7, 2009 at 8:30 A.M. in Department 49 of the Los Angeles County Superior Court, located at 111 N. Hill Street, Los Angeles, California. The Final Approval Hearing may be continued without further notice.



I. ADDITIONAL INFORMATION.



This Notice summarizes the lawsuit, the Settlement and related matters. For more information, you may inspect the Court files at the records office located at111 N. Hill Street, Los Angeles, California. If you have any questions regarding this Notice, you may contact Class Counsel at the email address set forth above. If your email address changes, please promptly notify the Claims Administrator.





PLEASE DO NOT CALL OR WRITE THE COURT ABOUT THIS NOTICE

BY ORDER OF THE SUPERIOR COURT


     
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Posted by DebtorBasher on 2009-01-29:
This is why I hate when people file a Class Action against the company....two months of free service! They always seem to benefit from it...you get their service for free, but still have to buy the postage through them to use it! They're still gonna make money on the people!
Posted by Anonymous on 2009-01-29:
And the bottom feeding attorneys all made a killing off it DB!
Posted by DebtorBasher on 2009-01-29:
Of course they did.
Posted by BokiBean on 2009-01-29:
Lemme get this straight. These are customers who were cancelling or wanted to cancel and as settlement they get two free months of a service they were opting out of. What a victory. =/

Good post tho.
Posted by Anonymous on 2009-01-30:
This is so typical of a class action. The winners get $35 bucks worth of a service they didn't want, and the lawyer gets $450,000
Posted by Starlord on 2009-01-31:
That reminds me of something Gallagher once said, Why is it when you complain about the food at a restaurant, they give you more of what you didn't like in the first place? The customers who wanted out of the deal get about $36.00 worth of free service they don't want, and the lawyers pocket four hundred and fifty grand. Congratulations on the plea deal, you sure showed them.
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Stamps.com Free Trial is NOT Free
Posted by AppleAvenger on 04/24/2008
LOS ANGELES, CALIFORNIA -- I signed up the stamps.com free 30 day trial. However, I was charged for the free trial even though I canceled their services and erased their software from my computer one day after I signed up!

I complained to the Better Business Burea (BBB). Stamps.com told them they would remove the $15.99 service fee. However, they never removed it, and now refuse to honor what they told the BBB what they were going to do!

Do not do business with Stamps.com. You will be sorry.
     
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Posted by Anonymous on 2008-04-24:
Credit card charge back?
Posted by Anonymous on 2008-04-24:
I like Stamps.com.Its quick,easy,and I dont have to go to the Post Office.
Posted by Slimjim on 2008-04-24:
Yes, a simple copy of their BBB response and your complaint should accompany a charge reversal form to your credit card. It should be a slam dunk on getting a credit from them.
Posted by DebtorBasher on 2008-04-24:
Did you notify them of the cancelation...or did you just delete it from your computer? I've always recommended Stamps.com to people who sell on Ebay, that's what I've used them for...it's so much easier...the only problem I had was if there's an error in printing up the postage...like one time one of the sticker sheets for printing the postage was printed on the backside...which is the shiny smooth side of the page, like the back of a sticker...They were willing to credit that amount of postage back onto my account...but I had to mail them the page that it was printed on in error...but with it being a smooth surface, the ink just rubbed off, so I didn't have anything to send to them...BUT, they were willing if I was able...I just had to make sure to be more careful after that...
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Stamps.com unauthorizing charges
Posted by GAPEACHES on 12/05/2006
I signed up for a 4week trial period with Stamps.com using my Visa check card. The program did nothing for me. I made a number of phone calls and emails to cancel my account. I was told it has been taken care of each time. They lied because now I have an unauthorized charge on my new check card. I cancelled my old card and now have a new one. I called Stamps.com regarding the charge and recorded the conversation. The guy I spoke to basically called me a liar about the charge because it does not show up on his computer but assured me my account has been cancelled but I will be charge an additional charge of $24.99. I told him I do not authorize that charge and he will not charge it. We went round and round about it until he gave in and told me it will not be charged. Keep in mind I recorded this conversation. I called the Billing number for Stamps.com and the guy I spoke with basically called me a liar as well because there are no records of me calling or emailing in the past cancelling my account until today 12/5/2006. He told me there is nothing he can do for me. In the meantime I have contacted my bank and they will be doing there own investigation for fraud. I don't know what Stamps.com's problem is. In my opinion they are a fraud company trying to steal money from people. They did not have my authorization to charge my account when I made a number of phone calls and emails cancelling my account. I have to pay for unqualifying, unprofessional, untrustworthy company. In my opinion Stamps.com is a fraud.
     
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Posted by DebtorBasher on 2006-12-05:
I'm suprised to hear this but not doubting you...I've used Stamps.com for several years with my Ebay and never had any problem and when I canceled, there was no problem. Did the guy say what he was going to charge you the $24.99 for? Do you still have copies of your emails you sent them? I would forward them to them just to show them that they were sent...
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