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Ridiculous Fees
Posted by GoSkipper on 09/06/2008
NAGS HEAD, NORTH CAROLINA -- Best of the Beach? No longer - I guess the now ex-number one tends to get very complacent about customers.

I rented the house "Amber Nights" in South Nags Head through Stan White Realty, for a week this summer, as we have done for most of the past decade. It was nice to get my family back together. My newlywed son and wife made do by moving a twin bed next to its mate, however, a distance of maybe two feet. Apparently this was a gross breach of the rental contract, especially since they failed to move it back to the original position and I didn't notice it being out of its prescribed position.

The realtor informed us that the cleaning lady has a torn ACL and did not think she should move it back, so they dispatched a maintenance service to do so, for a $60 charge - nice profit for ~10 seconds work. They then called me to inform me that they were billing the $60 to my credit charge, but neglected to mention that they do this through a service that charges an additional $29.95 for the privilege. When I asked why they weren't billing the insurance that they pretty much mandate, they said "because there were no damages".

Funny, they didn't offer us any discounts for the broken dishwasher, dryer, and wifi that were part of the rental. $90 seems a bit much for ~10 seconds worth of work - so I called the billing service, and at their request my credit card company and de-authorized the payment. I also had my bank send a check for $60 and my incensed wife wrote an email to Stan White (still no reply). I thought that that would be the end of it, and that I might select future rentals from one of the numerous other realties, since Stan White obviously does not like customers with good long term rental histories. I doubt that the house owner would be too pleased either.

Then I got my un-cashed check back with a statement showing a zero balance. Could it be that they came to their senses and waived the fee? Alas, no they showed a credit from the credit billing agency, so I had to call the realtor yet again to straighten it out. Then the real nastiness began. A "manager" told me that they don't accept personal checks for "deposit" bills and that I had to use the credit card and pay the fee. MasterCard had told me that the fee was outrageous and probably against their contract which I mentioned to the manager, who assured me that ripping off their customers is all perfectly legal.

I mentioned that it was a bank check I sent them so she told me to calm down. (I was nearly yelling because it was the only way to get a word in edgewise - the manager was totally uninterested in anything I had to say). I told her that I had de-authorized the payment and she indicated that was fine they would dispute it with MasterCard. I asked for Stan White, and was told he was unavailable. I asked for her boss, but she was on the phone - would I like to be called back? I said I'll expect the call this morning, she said it will be when the boss finds it convenient.

I don’t know yet how the story ends. Will reason prevail? It seems unlikely. Will they accept a bank check for $60? Is a history of more that $25,000 in rental business worth waiving a ridiculous $60 fee? Is the highly biased contract worth signing ever again? Does the owner want their house to go unrented? The only good I can see coming of this is perhaps sparing someone else the hassle, so OBX renters beware.

     
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Posted by Anonymous on 2008-09-06:
Send them a bill asking for credit for the broken dishwasher, dryer, and wifi for $500.00. Tell them you will send it to collections if they don't pay it at once. Charging the $29.95 fee to process the credit card may be illegal under various laws. It could also be considered "factoring" or using someone else's merchant account which is against MasterCard's rules. Look into that also.

If these guys want to play games have some fun with them and play some games.
Posted by Slimjim on 2008-09-06:
They obviously don't even HAVE a merchant account or they wouldn't be using a service to process the card, and yet demand credit card payments only? Something is fishy here and I totally agree with the poster. No way should a loyal renter, who left the place fine except for a bed 2ft out of position, should be charged that number as a penalty. I'm sure the rental fee itself was a pretty good clip too since this house actually has a name. Boo Stan White and the owners of that property if they passed the costs on to the Realtor.
Posted by Anonymous on 2008-09-06:
Nags Head, NC? Hmmmm, maybe buy a time share there during the off season. Bet you could get a really great price on one from what we have read around here. That will keep you from having to deal with Stan White Realty anymore.
Posted by Slimjim on 2008-09-06:
I agree with super. Let them answer to the disputed charge and justify the addendum processing premium.
Posted by madconsumer on 2008-09-06:
the rental agency sounds reasonable to me. after all, your guests did not return the property in the same manner in which it was rented. i have heard of extra charges for using to much water.
Posted by Anonymous on 2008-09-06:
If the rental chose to employ a housekeeper with a torn ACL, the rental agent assumed the risk of him/her not being able to complete all of the normal tasks of housekeeping. I wonder if the OP would have been similarly charged if they left a lot of trash (properly disposed of) in the indoors trash container and the injured housekeeper would not have been able to lift it. At it's face, the charge (and the reason for it) are ridiculous. Very helpful post.
Posted by upsidedown on 2008-11-17:
If you can believe it I had an even WORSE experience with Stan White Realty. I would stay as far away from these folks as you can, they won't even return phone calls in emergency situations, and they placed me and my family in a home with such problems as an electrical ground rod that was not grounded, leaking septic tank, toxic mold growing inside the house on furniture and ceilings, and we had to evacuate due to a northeast storm that washed out sand that had dumped around the house in order to rent the house to us and take our money. I am disabled and have a serious bone marrow disease and this was supposed to be a relaxing month long vacation that would help my health, and instead turned into a month long disaster with both myself and my guest injured and ongoing stonewalling by the Outer Banks political 'good old boys' network with officials unwilling to help even in a situation this serious. My sympathies are with everyone that rents from this company, there are many other reputable companies out there. WAVY TV 10 even interviewed us because the damage and situation was that dramatic and I would be happy to share that with anyone personally contacting me.
Posted by Deanna on 2011-06-30:
I just went to the Outer Banks and rented through Stan White Realty. I thought the place was perfect. It was really clean and we had such an easy time checking in. I went through Joe Lamb my first year and the house was filthy. It looked as though no one has cleaned it for awhile. We had so many problems through them. Our pool was dirty and they said we couldn't use it for a few days due to chemicals they had to use. We also had so many problems with the elevator. Due to not using our pool for half the week I think we should have been reimbursed for some of the rental. We did pay extra for it. I will rent through Stan White again def and only through Joe Lamb if its a super deal.
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Failure to Honor Rental Agreement and Make Amendments
Posted by T Kegley on 09/20/2008
DUCK, NORTH CAROLINA -- Stan White Realty, Duck, NC would have you rent a vacation home for thousands of dollars for a week and welcome you the first day of your vacation to a filthy house lived in for the week prior by another family. Property was not cleaned as prior agreed until we spent the first night. Dirty bathrooms, bedrooms, kitchen counters, trash cans, refrigerator, stove, floors, trash in trash cans- as bad as any cheap motel I've stayed in.

Only excuse was 'family the week before didn't request clean up' -except we rented from Stan White Realty, not the family before.

My efforts (at least 10 requests) for a fair recompense in the form of 1/2 day's rent have been stonewalled. They did refund the fee they would have paid their house cleaning service - $50. A bargain for them for my payment of $3900 and a night for 8 spent in someone else's filth.
The worst company for customer service. Lied to me regarding their inquiry into the matter. Didn't return phone calls, Passed the buck repeatedly.

This took place in July 2008. Don't spend your vacation through Stan White Realty. This could happen to you.
     
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Posted by madconsumer on 2008-09-20:
i would like ot hear the realtors side of this story.
Posted by Slimjim on 2008-09-20:
This isn't the first one this summer about this Realtor and the rentals they represent. That's not a good sign considering this a local area type business.
Posted by Anonymous on 2008-09-20:
Can't say as I'd ever considering renting from a realty company.
Posted by upsidedown on 2008-11-17:
If you can believe it I had an even WORSE experience with Stan White Realty. I would stay as far away from these folks as you can, they won't even return phone calls in emergency situations, and they placed me and my family in a home with such problems as an electrical ground rod that was not grounded, leaking septic tank, toxic mold growing inside the house on furniture and ceilings, and we had to evacuate due to a northeast storm that washed out sand that had dumped around the house in order to rent the house to us and take our money. I am disabled and have a serious bone marrow disease and this was supposed to be a relaxing month long vacation that would help my health, and instead turned into a month long disaster with both myself and my guest injured and ongoing stonewalling by the Outer Banks political 'good old boys' network with officials unwilling to help even in a situation this serious. My sympathies are with everyone that rents from this company, there are many other reputable companies out there. WAVY TV 10 even interviewed us because the damage and situation was that dramatic and I would be happy to share that with anyone personally contacting me.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Stan White has no class
Posted by Jwilliams00va on 10/10/2012
NORTH CAROLINA -- Unfortunately, I was under the impression to use Stan and his company to build a house for me but never again. Every opportunity to take advantage of my money or promises made to me, Stan was consistent on letting me down and ripping me off. The house should not have passed inspection but when you pay off all of your friends and workers, it's easy to steal from clients. Stan has the largest attitude problem that I have ever faced an I also work with police department. This man has been trampling over everything and everyone who gets in his way! Stop giving this man your money. If you are looking to get a cheaply built home for way too much, this is the perfect company for you. Stan will make it his priority to make you stressed out and furious. I was duped by one of the worst people on that island. I question the integrity of the OBX for keeping a bad guy around for so long. Stan you should be in a mental hospital, You are the Madoff of the OBX!!
     
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Posted by Yumm, cookies! on 2012-10-10:
You might want to look up the word 'libel'. Just a thought.
Posted by OBX Local on 2012-10-11:
I think this is hilarious! Stan White is the name of the company, and Stan himself has not personally overseen construction in many years. Mr. White has done more for this county and state than many, and hopefully will continue to represent us in the way we need to be. He was a teacher, commissioner, DOT, and now Senator. Sounds like this may be a part of someone's campaign strategy, and you should be ashamed of yourself for making up and publishing such lies.
Posted by Really? on 2012-10-11:
If you worked with Stan to build your house, it must have been over a decade ago, as he has not worked in construction for many years. If that's the case, it seems coincidental that you're just now posting a complaint about Stan (and your cheaply built house, but more about Stan personally), right here at election time... Yumm is right. This is just political defamation, not a review. Shame on you.
PS - if you work for the police dept, guess who allocates your funding?
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