RHODE ISLAND -- We do plastic recycling. I called their receptionist to offer to purchase their plastic scrap. I was told that without a real person's name my call could not be forwarded. I called customer service and she referred me back to the receptionist. I would have thought that since I am a potential customer and not a salesperson I would get through to a real person. But I guess in this environment some people are still not interested in reducing their environmental impact.