I have had a Staples Reward card for 10 years and given them many thousands of dollars of business. When I changed jobs they started giving my rewards to the business I left and said I could no longer have my Rewards account. This account was in my name, not the business name. Customer Service was very helpful - basically told me to "get over it" and left me on hold for an hour when I asked to speak with a supervisor.
NEW YORK, NEW YORK -- Staples Rewards Program is a rip-off. Last year I spent thousands of dollars and got no rewards at all. I sent an email to the representative listed on my account and got no response. Ripping people off - for Staples, that's easy!
When using coupons, gift cards, etc., buy EVERYTHING individually! Above all, do not fall for their "free" offers advertising your money back in rewards. Despite assurances (from both cashier & customer service), Staples deducted about 1/3 of my supposed "rewards," claiming that some convoluted formula I had OK'd years ago entitled them to do so.
WINTER HAVEN, FLORIDA -- The new upgraded rewards program is a fraud and provides no benefit for the customers. Here in Winter Haven, Florida we now have a new Office Depot within only a few miles. My 27 member law firm shall obtain their reward cards for each member. No more staples and their fraud, dirty stores and clerks standing around talking.