I (an American citizen) ordered a scale online from Staples and received an email confirmation of my order. Staples usually takes a long time to ship but it is free so I never complain about that. But after quite a few days I start to wonder where my scale is. I log into my account and see that the order was cancelled. I was never informed of this cancellation - I even checked my spam folder - it was just cancelled. So I Chat Live to find out why and I'm told I need to call their 1800 number.
I do and after a few transfers I finally get someone that tells me I used an international credit card to order and they only accept American credit cards. WHAT?! That is ridiculous. Why would you only accept American credit cards? It was a Visa card, not exactly foreign. It is technically an "American" credit card as it was issued in Puerto Rico which is a territory of the United States. My husband, (also an American citizen as are all Puerto Ricans), opened the Visa account in Puerto Rico. Why would Staples insist on such a discriminatory policy? Perhaps in the future I will have to verify my citizenship in order to purchase tape and cardboard boxes online. Shame on them.
Bought software from Staples and contacted them via chat live regarding a price match. Started the chat with my order# and the price I saw elsewhere. I even added the link for the price to speed things up. The price match was rejected, so I added the next best price, which happened to be Amazon.com. Over 30 minutes later I was asked by the representative to provide an order# if I order and the price match as approved. Over 30 minutes later and they didn't even figure out that I already ordered.
Anyhow, I got the chat log emailed to me and now, 5 days later, I am finding out that Staples reneges on the price match. Maybe, because I complained about the poor customer service (chat session). I will flag the purchase as fraudulent with my credit card company. I will not buy from Staples again and can't believe that Staples will not honor the price match it gave to me in writing. Check your credit card if you were told that they will price match for you.
PASADENA, CALIFORNIA -- They have a service they sell from about $135 to about $150. You THINK you get a complete cleaning of your computer, blasting out and/or discovering any hidden viruses, and removing them...NOT SO! ALL THEY DO is perform ON A ONE-TIME BASIS the exact same thing that Norton, McAfee or Malware will do for you (and with those three, you get so many years to do it over and over) but with Staples, you just get it done once.
What do they do for their $135??? Just run a virus check on the most superficial level. I thought (should have made it clear) that they would back up the files, blast the computer clean and reload those programs back but they said, "err no, you didn't pay for that..." When I asked "what did I get?" they said "we just run (essentially a virus check)."
Don't spend that amount of money for a virus check.
LONDONDERRY, NEW HAMPSHIRE -- First I will preface by saying I have been to the Manchester NH location and they are polar opposite... I went into Staples this am. They were not busy and I asked if the clerk was busy - he replied no. My request was to punch holes in the report and put the spiral binder on. The clerk was rude and gave me a hard time - that I should call first, that he will do it for me today. HE WAS DOING NOTHING!!! WHEN I GOT THERE!!!
This guy Ian is a lazy employee and just did not want to do it. He did it and I left and was so angry by his rudeness that I forgot to drop off my UPS and buy packing supplies. I drove to the Manchester NH store and had the opposite experience. I think I will find another option to using Staples!!!
HERMITAGE, TENNESSEE -- We purchased your brand pens and they went through to the other side of the paper. Upon returning the pens the service lady was so helpful in not only returning the pens but helped me with a great pen that works well. She took the time and knew the products and I really appreciated her effort. Now, days finding someone to help at any store is a chore. But when they help generally will point the direction to you. She (Kat) took me right to the section and I had what I needed in just a few minutes. I told the General Manager and he gave me her name so I could send a comment to the great service on the web. Thank you. Satisfied Customer!!
OCEAN TWP, NEW JERSEY -- My computer screen/monitor on my Laptop ceased to work. I called the Staples store where I bought it (I have 12 months tech service contract) expire date 8/14. When my monitor ceased to work I called the stores and after providing all my info I was told to mail it to some place called Square Servs? and gave me a number.
I asked if the Tech would just look at my Laptop that maybe it wasn't a major issue. He said he would look at it but he would charge me $69.99 to do so... I could get nowhere with him so I just terminated the call... I called another Staples store in my area and not only was I told to bring it in but there was no charge to look at it.... The tech Ms. TeiAmber ** checked it out and said it was not a major problem just that the computer was in 'sleep mode' and showed me how to alleviate this problem if it ever happened again.
Since I received such informative service from Ms ** I will continue to use Staples for all my future needs except I will switch from the Shrewsbury NJ store to the Ocean Twp Staples store all due to TeiAmber's expert and kind treatment. She should be commended for her great service and attitude. Very rude tech support people in Shrewsbury store... Sad but true.
CHICAGO, ILLINOIS -- I was in the store a couple of weeks ago to prepare an obituary for my brother. His death came at an unexpected time and my family was completely unprepared. Because of the nature surrounding his death time was an issue. We had a very small window to get the obituaries in time. The employee in the copy center was able to pretty much walk us through the process, all while maintaining a sense of compassion for us in this situation.
There was an issue with the paper we chose but he was able to offer us an adequate alternative. I can't begin to express my deep appreciation for such fast and helpful service during such a difficult time. This was such an important thing that needed to be done, and with the employees help it was quick and pain-free. Making things that much easier. Thank you.
CHARLOTTE, NORTH CAROLINA -- DO NOT BUT THEIR WARRANTY PLANS, IT IS A SCAM!!! I purchased a 1 year warranty plan through Staples. The manager explained to me that the item is covered by a 1 year manufacturer's warranty and that the Staples warranty covered the year after. Common sense says why would I buy a warranty if it was already covered under the manufacturer.
Of course a year and a half into purchasing my product, Staples warranty department refuses to cover my claim because they say the warranty is from the purchase date. Why would you sell me a warranty when it is already covered by the manufacturer? SCAM!!! You would think a large company like Staples would learn from other failed companies that this is a model that will see them fail as a company. I will never shop at Staples again and I will never recommend anyone else to shop there.
WEST PALM BEACH, FLORIDA -- I have been dealing with Staples for the past 9 years and they have always accommodated me. Lately, my whole business and income have been based on copy center border prints and my experiences with The Sevierville, TN Store were excellent. Recently I have had a lot of business in Florida and I didn't think the Florida Stores would accommodate me as well as my Tennessee store has done, the Boynton Beach Store DID NOT, however, the West Palm Beach Store has been terrific. The two managers, Mark and Michael have been exceptional, as have Michelle, Aarati, and Althea in the Copy Center.
The staff has gone to other stores for dry mount board, always delivered the finished layouts on time and redone items even when the mistake has been mine! I want to thank everyone in the West Palm Beach Store and in the Sevierville, TN store for the great job they do.
MINNETONKA, MINNESOTA -- I have never had an unpleasant experience at this store. I have purchased many items there, had printing done, etc. for the past ten years. My most recent purchase was March 19, 2014, when I replaced my 8 yr-old computer (w/ Windows XP) with a Lenovo.
I appreciated all the information prior to buying which helped my decision. But most of all, I appreciated the tech installer, Jake, who came to my home for 2 hours setting up all on wireless, adding programs, hooking up my printer, and moving all important programs like photos and documents from old to new. He was very informed and very proficient and very patient with all my questions. He made sure I was satisfied with my computer and said I could call at the store if I had more questions later (which I did). He made a 2nd trip to help me the next week.