Online order confirmation
AUSTIN, TEXAS -- This was my letter to Staples which describes my experience. The core of my issue was not receiving what I ordered after I was promised the item.
I believe you should receive and order that you place ... read full review2 Replies - Latest reply on 06/18/2007
I have always shopped at Staples, especially in their printing department, they have a really good person that is knowledgeable and polite. I have also bought some electronics from there and never had a problem, I even got a replacement plan. When I had an issue about a bluetooth I bought they returned it and gave me another. I really deal with the people in the copy center more just because they seem really down to earth and honest.
5 Replies - Latest reply on 08/26/2009Add reply
If you have had a bad experience call the presidents office.
NORTH MYRTLE BEACH, SOUTH CAROLINA -- A non techie friend brought her Toshiba laptop to Staples to see what the cost would be to replace the cracked LCD screen.. The price they quoted her was $595.00 which is $200 more then the laptop cost new. When she asked why it would be so costly, the reply was merely "That's what it costs:"
I took it upon myself to write to Staples via their website and explained that I know an OEM screen would cost $75-$90 retail (after market probably $20 less) and that any competent tech could replace the screen in under 1/2 hour. I asked how it is possible to charge so much for this repair. The response I received is quote:..
"Thank you for taking the time to contact the Staples Office of The President regarding pricing for our EasyTech services. Our prices are calculated based on many different factors including parts, labor, shipping, etc. Repairs such as an LCD replacement are not performed onsite. We have an outside repair company who handles delicate repairs of this nature, and are therefore bound by the costs involved. We apologize for any inconvenience caused by this.
Office of the President
Inconvenience? Put right thievery is what I would call it. I took the laptop to a local computer store and the screen was replaced for $130 parts & labor.
Staples: Tech Service or Sabotage?
MCMINNVILLE, OREGON -- I took my computer in to McMinnville, OR Staples for a $9.99 "speed up". When I picked it up, they told me every thing was fine. I got it home and didn't have access to any files or programs. Like they ... read full review6 Replies - Latest reply on 05/17/2012
Services not performed
I drop of my son's computer off at Staples at Almeda Genoa in Houston Texas. They charge me $75.76 for a computer diagnostic check and was told that the hard drive was bad. It was a recent computer, I ... read full review6 Replies - Latest reply on 05/06/2012
PHILADELPHIA, PENNSYLVANIA -- I purchased a new Dell computer(i580-1839NBC) from Staples store #357 on 1/30/12, and paid an additional $99.99 for the Premium PC Setup Package. I also at the same time purchased a Microsoft Office Home ... read full review2 Replies - Latest reply on 02/23/2012
HOUSTON, TEXAS -- After reading all the reviews, looks like I am not alone. Purchased a shredder for my office three months later it went out. I called the store they said I had to call the warranty company direct. ... read full review2 Replies - Latest reply on 02/19/2012
MURFREESBORO, TENNESSEE -- Purchased a netgear router at Staples in Feb. 2009 It has stopped working, brought it in to Staples was told I would have to call the service plan I purchased at time of purchase. Spent 30 minutes on ... read full review7 Replies - Latest reply on 08/22/2009
WILBRAHAM, MASSACHUSETTS -- I purchased the product replacement plan on a shredder. It said it will be hassle free What a Joke. I phoned on there site at 8: A.M. on a Monday morning. I was there first customer waited on the phone for 45 minutes no response. I went on there e-mail site IMPOSSIBLE again. I know the game they are playing, they wan't to P---
3 Replies - Latest reply on 10/30/2009Add reply
people off. THE PRODUCT REPLACEMENT PLAN IS A TOAL RIP=OFF..I WILL NEVER NEVER BUY A STAPLE REPLACEMENT AGAIN.
Also the store gave a me a tel. number which was useless!
I read the operating instructions booklet and it had the product support tel. number 1-866-790-8026. i had to send back the shreadder to Calfornia $ 30+ and they are going to send a new shreadderto me.Why didn"t the store do this???????????