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284 Reviews & Complaints
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Staples Rejects Every 3 Rebates
Posted by FoianZ on 09/12/2005
I do about 150+ Rebates a year but staples is one of the worst (Kingston Will never reject a rebate... EVER... but thats another story). I have sent 12 Rebates with them last week and 4 came back incomplete, saying the rebate is VOID... Just call them and they change it back... Its an easy solution but u have 2 call them.

     
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Posted by Ray_dee_o on 2005-12-27:
I wouldn't say that Kingston would never, ever reject a rebate claim. They just rejected mine, saying it was postmarked late. Rebates had to be mailed within 14 days and I mailed mine in 2 days. They said it arrived one week late. But actually they should go by the postmark date, not the arrival date. I have copies of all documents but cannot do anything about the mail service!
Posted by x64 on 2006-08-10:
Why are you sending rebates? Just type them in online.
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Mailmate Shredders & Product Replacement Plan
Posted by Shredded on 05/09/2009
NEW YORK, NEW YORK -- STAPLES Mailmate shredders are not reliable. I would never buy another one. I bought one last year and within the year it broke right away. The replacement shredder also stopped working in two months.

When I went back to Staples to replace the second one, they said that model has been discontinued.

It was still within 1 year since the purchase and since the product replacement plan does not take into effect until 1 year from date of purchase, I was told to call Staples service department... in the end they asked me to ship the shredder to Staples for repair... the cost of shipping was not worth it.

I waited until the product replacement plan took into effect this week... Went back to Staples to inquire about replacement... I was told that when the first one broke and I was given a replacement shredder that the product replacement plan is now null...

Totally does not make sense... I thought the replacement plan is activated after the one year Staples warranty is up.

Bottom line... DO NOT BUY STAPLES BRAND SHREDDERS NOR ANY PRODUCT REPLACEMENT PLANS... THEY ARE NOT WORTH IT!
     
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Posted by Anonymous on 2009-05-09:
Did you ever oil the shredder? Failure to oil the blades will cause them to gum up resulting in an overheated motor.
Posted by Hawks_SeasonTicket_Holder on 2009-05-14:
I too have had a shredder from Staples quit working on me. And yes, I did proper maintenance on it. The replacement plan worked for me, I called them up and explained to them that their product was junk. So they sent me the gift card in the mail to get a new one. Except I just sold that card on ebay, as who wants to replace a bad product with another bad product?
But this response is towards the Replacement Plan. It is good for one year, or one replacement, whichever comes first. If the product breaks and you get it replaced, did the plan not work? You can always buy a replacement plan on the second shredder too.
Posted by Malbase on 2012-05-17:
I made a mistake by purchasing a Staples Shredder. My old non-Staples Shredder last over ten years. The Staples Shredder I traded in for lasted just over a year. I know of other people who have had a similar problem with Staples Shredders. Oiling does not help.
It appears there is a faulty fuse in the Staple Shredders.
The best thing to do is to wait till Staples or any other company offer a shredder trade in Then trade your Staples Shredder for a Fellowes or Royal Shredder. Or for that matter any other non-Staples Shredder.
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Gift Cards Still Not Accepted Online
Posted by Nalarl on 01/05/2009
It's 2009, yet Staples still does not accept gift cards on-line.

If you poke around on the Internet, you'll see that this has been a complaint for 2+ years, and *lots* of people have observed this problem. There's even a very funny YouTube video about this.

When I called the number on the back of the gift card yesterday, they encouraged me to call the Customer Relations department.

When I spoke to the Customer Relations department this morning, the gentleman I spoke to made it sound like this was a rare complaint, and something they have no plans to fix. I encourage all of you to call and make sure Staples knows this is *NOT* a rare complaint. The Customer Relations department is 800-338-0252.

Thanks!
     
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Posted by Ponie on 2009-01-05:
I've never used a Staples gift card so don't know the answer to this question. If they're not accepted for online purchases, wouldn't it be stated on the gift card? If not, I feel your complaint is valid. If it is, well...
Posted by SaderDay on 2009-10-26:
You're missing the point Ponie. The gift card does explicitly state that it is only redeemable in stores. But the larger point here is that many other retailers make their gift cards redeemable online and in stores.

Therefore Staples has no valid excuse to not follow the tide into the 21st century. The only reason I can think of for Staples not to make cards redeemable online is to make it harder to use them. After all Staples already has the cash for the card, why make the card easier to use?

Just don't ask about the easy button in this case folks ;)
Posted by Anonymous on 2009-10-27:
Sader, you said "Therefore Staples has no valid excuse to not follow the tide into the 21st century."

YES they do. It is THEIR company and can do what they want. Just because one store does it doesn't mean they all do or will or even WANT to.

Borders gives you discounts on your receipts when you shop in the store. You can't use the discounts online.
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Easy Rebates that aren't
Posted by T_jeffus on 03/19/2007
OHIO -- I submitted my rebate information on January 21, 2007. I received an aknowledgement of receipt email from the Staples rebate people. The advertised time frame of the rebate is supposed to be 4-6 weeks. On January 22, 2007 I received an email stating my rebate is being processed.
I waited until March 8th, that's 6 1/2 weeks after they told me it was being processed, to send an email inquiry about my rebate.
I got a canned response from a customer service drone that said:

Thank you for your rebate inquiry. We are pleased to inform you that your submission has been received and validated, and it is in the final stages of processing. Your rebate check should be mailed in the next 15 days. Please note that the check will be printed on a postcard and will not arrive in an envelope.

We appreciate your participation in this promotion. If there is anything else we can do to assist you, please contact us at Staples.rebates@parago.com. We are always happy to help.

You can also track the status of your rebate, using the Tracking Number above, at http://www.StaplesEasyRebates.com.

Wendy
Rebates Customer Service

I sent a reply that went ignored. then I sent another inquiry on March 16th and got the same old crappy canned response.

I finally talked to a customer service person who gave me more of the same dreck. I requested to speak with a supervisor and he said he would put an expedite on my rebate, but it would still be at least 2 weeks before I see it.

This is the second time that I have had trouble with Staples Easy Rebates. They advertise 4-6 weeks for fulfillment and so far it has been 8 weeks and they are telling me it will be at least 2 more weeks.

How long will the retail public put up with this nonsense?

     
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Posted by Skye on 2007-03-19:
Stop bothering them and let them do what needs to be done in order to process rebates. Just think how many rebate requests they receive and have to validate as authentic and not multiple copies. You'll get it when you get it. Just think of the big surprise you will get when it finally comes to you!!!
Posted by grandma005 on 2007-03-19:
I just received a rebate from www.staples easyrebates.com. It took 3 months. I wasn't bothered because the rebate site on line tells you the status of it. You just have to be patient.
Posted by t_jeffus on 2007-03-21:
If they told people up front that it would tale 2 to 4 months to get a rebate, I don't think most people would put up with that.
Their posted time frame says 4 to 6 WEEKS. All I want is waht they said they would do. How do you suppose your creditors would like to wait 2 to four minths for you to pay them?
You can all bite me!!!!!
Posted by Skye on 2007-03-23:
Grow up, and bite yourself.
Posted by Steve on 2012-12-30:
I will no longer buy anything from Staples that involves a Rebate. Their hope is that you will forget about the rebate you are due. Twice, they failed to send my rebates. If they want to compete, they should offer products at what is called a "SALE PRICE". You would then pay the price you are willing to pay, and not get livid when they fail to fulfill their end of the bargain. I have always been able to find the same or lower prices elsewhere for items they offer at Easy Rebate prices, and with much less frustration!
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Staples.com Gift Cards Not Usable
Posted by JB912 on 12/31/2006
I went to a Staples store to purchase a toner cartidge, they did not stock it in the store. No biggie, they offered to order it there, but since I was in a hurry, i figured I would just order it online that the next day. I did this then tried to use a cash card that I got from a return and a gift card I was given-both were from Staples and both said Staples.com on them. The problem is, you can not use either on there web site! So, I 800 number, again, there was no way possible to use either card. I was told that I have to go into the store to use them. I told them the store does not stock the item. It didn't matter, I had to go back to the store, to place the order for something they do not stock in the store in order to pay with the cards. The nearest Staples is 30 minutes away. That is why I shop online! No where in the store does it tell you this. Online you do not find it out until you finish your order.

Time to shop elsewhere.
     
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Posted by *Brenda* on 2007-01-01:
http://www.staples.com/sbd/content/help/using/orders_payment.html

http://www.svmcards.net/staples/ShowDetails.cfm?ProdID=148&CFID=2162066&CFTOKEN=29347986


Please note: StaplesĀ® Gift Cards are only valid at StaplesĀ® stores and cannot be redeemed by phone or online.

It's pretty clear on the website. Only took me 2 or 3 clicks.
Posted by Extended Warranty on 2007-01-01:
"I was told that I have to go into the store to use them. I told them the store does not stock the item."

Was that the point that you expected they would magically accept them?
Posted by Sparticus on 2007-01-01:
I can understand your frustration. My wife has a few iTunes gift cards she wanted to use to buy something from the Apple store (the new shuffle). If you go to iTunes.com, the first page they advertise is their mp3 line of players with links to buy them. But for some reason they gift cards can't be used to buy a player. Only music/movies etc. Doesn't make sense...
Posted by Anonymous on 2007-01-01:
Good shop elsewhere, Brenda found it in two or three clicks. Staples does not need a customer that cannot read properly or someone that is too lazy to click on the mouse more than once.
Posted by JB912 on 2007-01-01:
Brenda, you are correct, if I go online to purchase a Staples giftcard it says that you can not use it for online purchases. Of course if you make a purchase of merchandise online, as I had said, it does not tell you that it can not be used for online purchases until you are done shopping and try to pay. If you purchase the card online, it says it can not be used online for purchases. If you are in the store, and I not only looked in the store but asked the clerks and manager, it is not posted. The workers in the store were nice about about it and agreed with me that it was a problem (seems I was not the first to complain).

I also understand the reason for the policy, but it is repairable. The reason for the policy, which was not stated to me but I can figure out, is due to theft. People steal the numbers and then would use them online after someone actually paid for it. This is easily fixed by using a method that Circuit City does, and put a scratch off number on the card that would be required for online purchases. The other simple solution, would be to post a sign in the store-hey its Staples, they can make there own signs.

Posted by *Brenda* on 2007-01-02:
I got a Staples giftcard for Christmas and it says right on the back that it can only be used in store.
Posted by rhondam718732 on 2007-01-02:
I don't get why you didn't just order the darn thing when you were there, use your cards and be done.
Posted by jeffosoft on 2007-02-20:
Order at the store kisok and pay at the register
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Staples Online Rebates
Posted by Tw46 on 04/10/2005
I have done 4 or 5 rebates through their online process. It's great. No sending in upc's. You do it all online. They are great at communicating. They send you an e-mail to say your request has been accepted and then another e-mail to say that your rebate has been mailed.

This is a great idea, and they give great service. Kudos to Staples.
     
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Posted by Anonymous on 2005-04-10:
Indeed!
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Rebates - Staples scam
Posted by Thad on 01/22/2005
I purchased a Sony 2 gig USB storage device with a $30.00 rebate. I came home and applied for Staples "Easy Rebate". They sent me an email stating that it was invalid. I checked my receipt carefully at the numbers. They are correct. Now I guess I have to jump through hoops to get them to pay up. I am now a "former" Staples customer.
     
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Posted by x64 on 2006-06-23:
Or you could just call the staples store and have them refund your card $30 like a normal person would do.
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Lousy customer service
Posted by U3RhcGxlcw0K on 10/16/2004
SURREY -- The following is what I sent to Staples. It'll serve nicely as my review.

---

I have just returned from visiting the South Surrey Staples in BC for the second time in 3 days. The first time I went in to get an item shown in the Staples flyer sent to my home. The store was out of stock. I was told there could be no rain cheque and that I should come back in a couple of days. So I did. Again there was no stock. Again no rain cheque. Now it happens that Staples carries a nearly identical item which has a regular price $1 more than the sales item's regular price. I discussed this with the store manager, asking that he make the substitution, particularly since his staff had now cost me 2 trips and that he claimed Staples has a policy against rain cheques. This store manager refused, but made the preposterous offer of a much smaller discount on the nearly identical item. This is the very definition of appallingly bad customer service.

Do not send flyers to my home with false advertising. Do not make me pay for the privilege of repeated wasted trips to view your empty shelves. Do not treat me as if I should be grateful when/if you get around to stocking your shelves with advertised goods. Do not expect me to shop at your stores again. Most of all, do not expect me to keep this story to myself. I will share it with many friends and colleagues, urging them to take their business elsewhere.

I hope you are not so foolish as to believe you have somehow saved money by treating me this way. On the contrary, you have lost my future business and you can be certain that my story will influence at least some of the people I tell to shop elsewhere.

For the record, the item in question is Item Number 489650, a Nylon CD Wallet for 92 CDs, on sale for $13.96. For argument's sake, lets suppose that $13.96 is pure profit for Staples. Do you not think your treatment of this customer will cost you at least that much in future profits? I suggest that this event will cost you at least ten times that, and probably far more.

Clearly your store manager knows nothing about customer relations. You would do well to replace him with someone that does and to educate your staff as to the necessity of happy customers in the retail business. Reminders that Staples has competitors and that they are treating their customers better than Staples would not be out of place. Now I have many other choices as to where to go to buy that CD wallet. I will definitely be purchasing one or two of them in the imminent future and Staples refusal to sell me such an item means one of your competitors gets the business - if they treat me well, I will purchase more items in the future from them.

Now, I will look around for other venues in which to tell my story. Perhaps some Internet forums. Of course, the easiest place to begin is my employer's internal electronic forums, since we have a special vendor recommendations forum for just this purpose. I can easily reach 4000 people with such a posting.

Good luck, Staples. The retailing business is tough enough without driving away customers.

     
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Posted by RDL123 on 2006-03-16:
You are of course right. Please note that I currently am a 2.5+ year staples employee and had you been at my store you would have been treated in a much better manner.

However, staples has the unfortunate habit of hiring people for management positions that lack the ability to do the job. My first store was and still is involved in the training of a lot of the managers in the area I am in. I've seen many manager-trainees flow through in my two years. Some are great.. others are not teachable. Saddly, as an associate and even for our managers..its rough getting them removed from positions. Staples is too proud to remove them from thier positions..or extend thier training untill they can do the job.

This unfortunate habit involves hiring people with outside experience. It makes me horribly mad. Working with the company for two years should get me a Lead position (which is like a supervisor spot). All I know is staples, its the only job i've ever had so the EASY service model is engraved in my head. But they hire outside the company. Point is... depending on what store you visit service will be different and will ultimately rest on how the management is. If the management is crappy.. the associates will reflect that. While yes...they should suck it up and all that good stuff... they dont. Humans dont do that.. In the end.. the bad practices will cost Staples customers and employees. But I digress, you were treated horribly and the profit we make on those is probably about no more then 5 bucks. Had I been that manager you'd have gotten the similar item or whatever corp. picked as a substitute. Keep in mind however. We deal with alot of customers. 90% of them are happy and can be satisfied with online ordering or something of the sort. Those other 10% walk into the store with a stick up thier rears. You (from what I can tell) are not one of them.. But it only takes one to set a persons day on a very fast one way trip down a mountain. In a perfect world the associates shouldnt allow it to hit them personaly.. but it happens again i'm gonna bring up the human factor. The best thing a customer can do is stay calm and help find ways around the problem (as you did with offering a sub). If all fails.. just stop going to that store and send an email to our home office. On the flip side.. if you recive super service.. do the same please. Many people dont hesitate to fire off complaints and moan and groan.. but its mighty rare that a store with great service gets compliments. I've mentioned before.. one bad customer can make the day bad.. well.. one good compliment about the store or even an associate (even if its just one person) will pick up the store to where a whole slew of bad customers cant make us stop smiling. This goes for any retail store... not just staples.

I want to make it clear that whatever choice you make for your shoping is your choice of course. But remember that every 2-3 years management is replaced. Plus, assocites come and go. A store that was crappy 2 years ago may be great and upbeat with awesome customer service. If its one thing Staples mangement can do.. is weed out weak links. Even if they are the ones that put them there in the first place.....

Posted by ChronicShopper on 2006-04-20:
oh come on! If Staples didn't have the product in stock, what are they to do about it? It could have been on re-order; but that takes a few weeks. It's not false advertising...It's the harsh reality of life.
Posted by x64 on 2006-06-23:
90% of sale items in the flyer can be ordered and shipped overnight to your home or business. If this particular item was *not* available for order, the associate could have found a store ANYWHERE within the company that had one to ship you one out of their inventory. If absolutely no store had one (for whatever reason), then a substitution is available, which involves a comparable item given to you at the same price. This manager clearly had no idea what they were doing. I would have given you the item you asked for, along with a few coupons for your trouble. I hope you sent an email to the corprorate office about this event, because the problem lied solely with the manager you dealt with.
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StarStarStarEmpty StarEmpty Star
Awesome Service From Tech Person....So Kind And Knowledgeable!
Posted by Ladonnanj on 04/10/2014
OCEAN TWP, NEW JERSEY -- My computer screen/monitor on my Laptop ceased to work. I called the Staples store where I bought it (I have 12 months tech service contract) expire date 8/14. When my monitor ceased to work I called the stores and after providing all my info I was told to mail it to some place called Square Servs? and gave me a number.

I asked if the Tech would just look at my Laptop that maybe it wasn't a major issue he said he said he would look at it but he would charge me $69.99 to do so...I could get nowhere with him so I just terminated the call...I called another Staples store in my area and not only was I told to bring it in but there was no charge to look at it....the tech Ms. TeiAmber Jackson checked it out and said it was not a major problem just that the computer was in 'sleep mode' and showed me how to alleviate this problem if it ever happened again...since I received such informative service from Ms Jackson I will continue to use Staples for all my future needs except I will switch from the Shrewsbury NJ store to the Ocean Twp Staples store all due to TeiAmber's expert and kind treatment...She should be commended for her great service and attitude.....very rude tech support people in Shrewsbury store...sad but true.
     
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StarStarStarStarStar
Excellent Service During A Difficult Time.
Posted by Rulashley on 04/10/2014
CHICAGO, ILLINOIS -- I was in the store a couple of weeks ago to prepare an obituary for my brother. His death came at an unexpected time and my family was completely unprepared. Because of the nature surrounding his death time was an issue. We had a very small window to get the obituaries in time. The employee in the copy center was able to pretty much walk us through the process, all while maintaining a sense of compassion for us in this situation. There was an issue with the paper we chose but he was able to offer us and adequate alternative. I can't begin to express my deep appreciation for such fast and helpful service during such a difficult time. This was such an important thing that needed to be done, and with the employees help it was quick and pain free. Making things that much easier. Thank you.
     
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