Staples - Page 5

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3.0 out of 5, based on 160 ratings and
292 reviews & complaints.
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Beware of Staples
Posted by on
Rating: 1/51
PASADENA, CALIFORNIA -- They have a service they sell from about $135 to about $150.

You THINK you get a complete cleaning of your computer, blasting out and/or discovering any hidden viruses, and removing them.....

NOT SO!

ALL THEY DO is perform ON A ONE-TIME BASIS the exact same thing that Norton, McAfee or Malaware will do for you (and with those three, you get so many years to do it over and over) but with Staples, you just get it done once.

What do they do for their $135???? Just run a virus check on the most superficial level.

I thought (should have made it clear) that they would back up the files, blast the computer clean and reload those programs back but they said, "err no, you didn't pay for that..."

When I asked what did I get they said "we just run (essentially a virus check)."

Don't spend that amount of money for a virus check.
     
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Getting a Paper Put Into a Folder for a Project !!!
Posted by on
Rating: 1/51
LONDONDERRY, NEW HAMPSHIRE -- First I will preface by saying I have been to the Manchester NH location and they are polar opposite…… I went into Staples this am they were not busy and I asked if the clerk was busy he replied no. My request was to punch holes in the report and but the spiral binder on. The clerk was rude and gave me a hard time that I should call first that he will do it for me today. HE WAS DOING NOTHING !!!! WHEN I GOT THREE!!! This guy Ian is a lazy employee and just did not want to go it. he did it and I left and was so angry by his rudeness that I forgot to drop off my UPS and buy packing supplies. I drove to the Manchester NH store and had the opposite experience.
I think I will find another option to using Staples !!!
     
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Return Pens
Posted by on
Rating: 5/51
HERMITAGE, TENNESSEE -- We purchased your brand pens and they went through to the other side of the paper. Upon returning the pens the service lady was so helpful in not only returning the pens but helped me with a great pen that works well. She took the time and knew the products and I really appreciated her effort. Now, days finding someone to help at any store is a chore. But when they help generally will point the direction to you. She (Kat) took me right to the section and I had what I needed in just a few minutes. I told the General Manager and he gave me her name so I could send a comment to the great service on the web.

Thank you,
Satisfied Customer!!
     
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Awesome Service From Tech Person....So Kind And Knowledgeable!
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Rating: 3/51
OCEAN TWP, NEW JERSEY -- My computer screen/monitor on my Laptop ceased to work. I called the Staples store where I bought it (I have 12 months tech service contract) expire date 8/14. When my monitor ceased to work I called the stores and after providing all my info I was told to mail it to some place called Square Servs? and gave me a number.

I asked if the Tech would just look at my Laptop that may be it wasn't a major issue he said he said he would look at it but he would charge me $69.99 to do so...I could get nowhere with him so I just terminated the call...I called another Staples store in my area and not only was I told to bring it in but there was no charge to look at it....the tech Ms. TeiAmber Jackson checked it out and said it was not a major problem just that the computer was in 'sleep mode' and showed me how to alleviate this problem if it ever happened again...since I received such informative service from Ms Jackson I will continue to use Staples for all my future needs except I will switch from the Shrewsbury NJ store to the Ocean Twp Staples store all due to TeiAmber's expert and kind treatment...She should be commended for her great service and attitude.....very rude tech support people in Shrewsbury store...sad but true.
     
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Excellent Service During A Difficult Time.
Posted by on
Rating: 5/51
CHICAGO, ILLINOIS -- I was in the store a couple of weeks ago to prepare an obituary for my brother. His death came at an unexpected time and my family was completely unprepared. Because of the nature surrounding his death time was an issue. We had a very small window to get the obituaries in time. The employee in the copy center was able to pretty much walk us through the process, all while maintaining a sense of compassion for us in this situation. There was an issue with the paper we chose but he was able to offer us and adequate alternative. I can't begin to express my deep appreciation for such fast and helpful service during such a difficult time. This was such an important thing that needed to be done, and with the employees help it was quick and pain free. Making things that much easier. Thank you.
     
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Staples Warranty Plan Is a Scam!!!!!!
Posted by on
Rating: 1/51
CHARLOTTE, NORTH CAROLINA -- DO NOT BUT THEIR WARRANTY PLANS, IT IS A SCAM!!!!!!!! I purchased a 1 year warranty plan through Staples. The manager explained to me that the item is covered by a 1 year manufacturers warranty and that the Staples warranty covered the year after. Common sense says why would I buy a warranty if it was already covered under the manufacturer. Of course a year and a half into purchasing my product Staples warranty department refuses to cover my claim because they say the warranty is from the purchase date. Why would you sell me a warranty when it is already covered by the manufacturer? SCAM!!!!!!!!! You would think a large company like Staples would learn from other failed companies that this is a model that will see them fail as a company. I will never shop at Staples again and I will never recommend anyone else to shop there.
     
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User Replies:
Ralph on 2014-03-18:
Most warranties like this are extended warranties - the first 90 days, 6 months, or year are covered by the manufacturer, after that time is when the extended warranty takes place. So if anything happens within the manufacture's warranty period you have to deal with them not the retailer. So I do not know why Staples is not honoring your request.
FoDaddy19 on 2014-03-18:
Actually, this common, the warranty's run congruently. The extended warranty will often cover things that the manufacturer's warranty does not. If you have the extended warranty you deal with the store not the manufacturer should a problem crop up, and depending on the store, they may replace the product outright on the spot rather than you having to send the product off the manufacturer and letting the manufacturer make the call on what to do about it.

With all that said, it sounds like the manager definitely misled you. But what you have in writing is what matters.
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Outstanding Customer Service and Tech Support!
Posted by on
Rating: 5/51
CLEARWATER, FLORIDA -- I have been a customer at the Staples store, 1544, 30190 US Hwy 19, Clearwater, FL 33761 over the past 18 months. Specifically accessing the outstanding and knowledgeable computer tech support provided by John Guarniere. He has updated my computer and provided needed computer repairs, Mr. Guarniere is very knowledgeable and has exceptional customer service skills. He is a good listener, provides beneficial information and makes needed repairs in a most timely manner. His positive manner and sincere concern and attention to detail is exceptional! Because of his excellent service, I will continue to use his tech help as needed in the future. I also have recommended him to others who need computer repairs. I do hope he will be recognized for his outstanding service. He is truly an asset to Staples. Sincerely, Harry Christian
     
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Service and Quality Beyond My Expectations
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Rating: 5/51
WEST PALM BEACH, FLORIDA -- I have been dealing with Staples for the past 9 years and they have always accommodated me. Lately, my whole business and income have been based on copy center border prints and my experiences with The Sevierville, TN Store were excellent. Recently I have had a lot of business in Florida and I didn't think the Florida Stores would accommodate me as well as my Tennessee store has done, the Boynton Beach Store DID NOT, however, the West Palm Beach Store has been terrific., The two managers, Mark and Michael have been exceptional, as have Michelle, Aarati, and Althea in the Copy Center.

The staff has gone to other stores for dry mount board, always delivered the finished layouts on time and redone items even when the mistake has been mine!, I want to thank everyone in the West Palm Beach Store and in the Sevierville, TN store for the great job they do.
     
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Service Beyond My Expectation
Posted by on
Rating: 5/51
MINNETONKA, MINNESOTA -- I have never had an unpleasant experience at this store. I have purchased many items there, had printing done, etc. for the past ten years.

My most recent purchase was March 19, 2014 when I replaced my 8 yr-old
computer (w/Windows XP) with a Lenovo. I appreciated all the information prior to buying which helped my decision, but most of all I appreciated the tech installer, Jake, who came to my home for 2 hours...setting up all on wireless, adding programs, hooking up my printer, and moving all important programs like photos and documents from old to new. He was very informed and very proficient and very patient with all my questions.

He made sure I was satisfied with my computer and said I could call at the store if I had more questions later. (which I did!) He made a 2nd trip to help me the next week.
     
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GREAT SERVICE -Store Floor Customer Service Rep: RANDY
Posted by on
Rating: 5/51
SANTA CLARA, CALIFORNIA -- 760 Newhall Dr., Santa Clara, CA, 95110 - The floor CS rep: Randy, provided Great Service on 02/12/14. This is my 3rd encounter at this store with Randy and the reason I come back and stopped going to Office Depot SJ. On this day I purchased business supplies... I needed help finding the items I needed. Randy, as usual, always knows the exact place to go and his salesmanship even get me to buy more than what I came for. He is AWESOME!!! He greets everyone with this big smile and always ask if he can help you. He notices when you look puzzle and jumps in to help you even when sometimes you may first say no. This type of intuitiveness is so great and just "Makes Your Day" saving you time. As he helps you he feeds you with great knowledge about similar and other products that could also be helpful. I am very impressed with his knowledge, passion, and fantastic personality! He should be a store manager of a REGION to share this type of service to all reps. Of course, he must stay and be over my zone here in Santa Clara, CA.

I rarely write compliments: maybe 1 or 2 a year. However, I felt the need to acknowledge this Great Service, Excellent Knowledge, Passion. Fantastic Personality, Efficient, Impressive Salesmanship! We need more like you. THANK YOU... RANDY!
     
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