FREDERICKSBURG, VIRGINIA -- I purchased an item online for $50-something and I sold my remaining balance to one of those websites that sells discounted gift cards. Before I sold the remaining balance, however, Staples informed me that my order was on its way and would be here the day after Christmas (TRANSLATION: THE PAYMENT-TYPE HAS BEEN CHARGED).
4 days after I placed my order, I receive an email from Staples stating that the money has been refunded and the item was never sent. I called Staples, today, and they informed me that there was nothing that they could do. The Staples representative told me that it was not their problem but a problem between myself and the gift card company. Needless to say, I am out of $50 and I will NOT be shopping at Staples again.
INTERNET, NEW JERSEY -- When I search for product, Staples promised next day shipment. On 12/12, I placed my order with confirmation of delivery as promised. Next day I wanted to check my order status and found the order on “hold”. Agent stated that my CC did not get through and I gave another card. Immediately I received confirmation with delivery 1 week from that time. Because I had some time, I accept it.
Week later I check my status again and my order on hold again, because new card need approve. I have good credit history and all cards are working. When I contact the sales department, they said: "We sent e-mails, trying to reach you over the phone." But it is not true, because confirmation reach me right away. Agent run my card again and I got confirmation with another week. I wanted cancelled my order, but they advised that cannot stop it and I will need send it back.
9449 S. UNIVERSITY BLVD. LITTLETON, COLORADO -- I am constantly printing large and complex documents for my company. Often time, the files need to reformatted and resized. The specialist in the Print and Copy Center named Ben in Littleton, CO, is a genius! I can't go anywhere else and am even afraid to work with another associate.
Ben is so helpful, smart, and efficient. It is hard to describe how grateful I am to have found such a knowledgeable employee to help me with such important tasks (it's hard to find employees like these anymore). I don't know what I would do without him! Thank you Staples! Please recognize Ben for being such an amazing employee. :-)
Never buy anything from Staples.com with an easy rebate. I ordered a Black Friday laptop that was supposed to have a $50 rebate. The information for the rebate didn't come with the receipt as promised, nor was there any information about how to go about getting your rebate. I ended up waiting on hold on both the phone and chat for over an hour for assistance. The person on chat was able to give me the rebate number which I then filed online.
Weeks later I received an email saying it was invalid. I called in again. After waiting on hold for almost 10 minutes, the woman that answered didn't know how to use the phone system to transfer me, so I had to call in to a different number, and sit on hold again. When I finally got someone, she went in the system and updated it for my rebate, which still won't be sent out for another month at the minimum.
Easy is a complete misnomer. I have yet to see if this will even solve the problem. I have a feeling it won't. When I complained about the process to the woman on the phone, she just sat there in stunned silence and then stuttered a bit. Talking to her was obviously going to get me nowhere, not that it is her fault. The Staples rebate system is messed up. I love my laptop, hate Staples. They have lost my business. I had a feeling I should have just done the price match with Best Buy. Next time I will.
KENNETT SQUARE, PENNSYLVANIA -- I would like to compliment Chelsea ** at your Staples Kennett Square (Longwood Shops) PA. Chelsea was extremely knowledgeable in our purchase and setting up of our Droid Razr and Verizon service. She made our experience very smooth. She even encouraged us to return to the store at anytime if we need added assistance in understanding our phone. As my husband and I and family have much experience in business and appreciate the expertise Chelsea had. We would like to put in a recommendation for any promotion Chelsea would be eligible for. We will be future returning customers to that location.
LEXINGTON, KENTUCKY -- I want to give a Shout-out to Jordan **, who works at the Harrodsburg Road Staples in Lexington, Ky. I walked into the store and right away, Jordan asked if he could help me find something. I told him I was looking for flash drives in three different colors for my grandchildren, so he walked me to the aisle and then he went back behind the counter and was doing some work on unpacking a box.
I found two colors I wanted, but needed a green one, so I asked Jordan if this was all there was. Jordan said, "let me look in the back" - so he checked in the back and found one, which completed my shopping. He made the extra effort to find what I was looking for and it made a lot of difference to an older person like me. I really appreciate him making that effort and he was very courteous and polite. Thank you Jordan!!
BALDWIN, ALABAMA -- Bought a laptop with a $50 rebate. Computer arrives and I went to the Staples EasyHelpRebate site in order to fill out the rebate form. The form popped up that I needed the serial number. No problem, I had it. But form wouldn't let me insert it, so I began a CHAT with their customer service person in hopes that she could get their system to accept the S/N.
At once, her response was for me to contact Hewlett Packard. WTH?? Not only do I not have a HP rebate form, but calling HP is a lesson in frustration. After 27 minutes of trying to encourage the girl to please do the Staples rebate form, I lost it and told her to issue a pickup and give me a credit.
Comically, she directed me to their CS phone number, which was an 18 minute hold time... all this for $50? I sent Staples a message telling them to either call me to take rebate info, or I would challenge the charges with VISA. NO response from them. Staples has lost a customer for life...
ALL -- They had a stack of 10-ream paper boxes with a price marked of $24 after "easy rebate." When I later looked at the rebate form to mail in, I noticed that the rebate required you to take it via their new Visa credit card, which was pre-loaded with the rebate amount. And they naturally wanted your email address, like all companies do, in order to send you spam and resell it to other spam retailers.
But forcing you to accept a new credit card is a complete sham rebate, since we all know how credit cards work, and who wants another one? I am very disappointed that Staples has now joined the pack of dealers who keep finding new ways to rip off customers with underhanded "rebate" schemes.
PUYALLUP, WASHINGTON -- Staples ran a very deceptive ad effective 8 pm. Thanksgiving Evening, that was featured in the Black Friday circular in our local newspaper. Keep in mind that I'm not a Black Friday Shopper and don't like to fight the crowds. After enjoying a wonderful meal, I decided to take a chance and ventured out into the cold to take a chance on this supposed great buy. This great buy was a Toshiba Laptop with Intel Core i3-3120M processor. The sale price was 299.99 (normally 549.99), a savings of $250.00.
I arrived at 7:15. The line at the outside of the store was not that big. I was not that far back. Store representatives came outside around 7:30 and announced that the Toshiba laptop that I wanted to buy was not available, due to the manufacturer not fulfilling their allotment to the store. Bull!
When I asked for a rain check, they said no, but to come back tomorrow morning. No way. Fool me once, shame on them, fool me twice, shame on me. I feel as though Staples used a deceptive ad to lure people to their store hoping you would buy something else. Shoppers, do yourself a favor, pay a little more and spend your money where the business puts the customer first and doesn't lie to them. I am sticking with Costco.
WEST PALM BEACH, FLORIDA -- Staples Store employee, Althea, was very helpful, courteous and prompt. I needed 50 pamphlets immediately! Fedex store employees said I had to have my request sent to the company outsource and receive within 24hrs! That would not have worked. Because I needed the pamphlets on the spot. Well, Althea at Staples was so willing and creative. She was able to produce what I within 15 minutes! She did it with excellence, creativity, with a smile, and a life-saving attitude! Althea, at Staples Store Number 1683, deserves a pay increase. She always get compliments from the customers and her manager.
By the way, Mark **, Althea's manager, deserves a pay increase or a "one time bonus" as well. Staples Store 1683 keep up the good work and customer satisfaction. At Staples Store 1683, in West Palm Beach, FL, the customers are always right and awarded!