FORT WORTH, TEXAS -- I currently work for Staples and today I had an incident that made me realize that I am not at a very good place. I have been at my current store for 3 years and have had 3 different GM'S which makes me wonder why are they leaving, but now I know. They are not there for the customers, but for their own agenda which involves them getting bonuses. They force us employees to force people to purchase protection plans, and if we don't sell protection plans we are not seen as valuable.
It gets worse also when you work in an environment where the store manager is cruel. In my 3 years, I never cried over my job like I did today. I was threatened about losing my job because I left my cashier area to go help a customer who was feet away from me. He got in my face and said never ever, ever leave this area, that is grounds for being fired, but turned around and acted like an angel to another customer. Don't get sucked into the Staples hustle. Some of us are really for the customers while others are there to get more greedy.
NEW YORK, NEW YORK -- STAPLES Mailmate shredders are not reliable. I would never buy another one. I bought one last year and within the year, it broke right away. The replacement shredder also stopped working in two months. When I went back to Staples to replace the second one, they said that model has been discontinued. It was still within 1 year since the purchase and since the product replacement plan does not take into effect until 1 year from date of purchase, I was told to call Staples service department... in the end they asked me to ship the shredder to Staples for repair... the cost of shipping was not worth it.
I waited until the product replacement plan took into effect this week... Went back to Staples to inquire about replacement... I was told that when the first one broke and I was given a replacement shredder that the product replacement plan is now null... Totally does not make sense... I thought the replacement plan is activated after the one year Staples warranty is up. Bottom line... DO NOT BUY STAPLES BRAND SHREDDERS NOR ANY PRODUCT REPLACEMENT PLANS... THEY ARE NOT WORTH IT!
WORCESTER, MASSACHUSETTS -- Don't go to Staples and think you will get your Rebate in 2 week like I was told.. I was told I could get a rebate in 2 weeks by doing it on the internet. But when I tried it said I would have to mail it in. I called Staples HQ. And was told that they would take care of it - I did not have to mail it in. But when I called I was told the check was in the mail. Seeing I did not get it they was putting a stop payment on it and sending out a new check. This is from 1/12/09. It's 6 weeks later and was told I would get the new check by Feb 27th. It's poor service.
It's 2009, yet Staples still does not accept gift cards online. If you poke around on the Internet, you'll see that this has been a complaint for 2+ years, and lots of people have observed this problem. There's even a very funny YouTube video about this. When I called the number on the back of the gift card yesterday, they encouraged me to call the Customer Relations department.
When I spoke to the Customer Relations department this morning, the gentleman I spoke to made it sound like this was a rare complaint, and something they have no plans to fix. I encourage all of you to call and make sure Staples knows this is NOT a rare complaint. The Customer Relations department is 800-338-0252. Thanks!
BOYNTON BEACH, FLORIDA -- On November 8, 2008, I called the Staples located at 1540 SW 8th Street in Boynton Beach, Florida to ask if they had Windows Vista Home Premium. They said it was in stock and was $129. When I got there and bought it, it was $255. After saying, "Hey, wait a minute! That's not the price I was told", the manager (a woman) came out and said she quoted for an upgrade price and was wrong. She gave me $40 off the product (making it $215). (Note: It is still even cheaper on Amazon than with their discount.)
I reluctantly paid for it and took it home. Upon arrival, I saw the seal was broken (it was used). They gave me the 32-bit version of Windows Vista. (Windows Vista has 2 disks available, a 64-bit version and an older 32-bit version). The 32-bit version is sold at even much further discounts on the internet. It is an older product. Few people want it. The 64-bit version does both 64-bit and 32-bit. Nevertheless, I couldn't use the 32 bit version for my machine.
So the Staples at 1540 SW 8th Street in Boynton Beach, Florida did the following: (1) uses 'bait and switch' tactics by offering low prices to lure you in; (2) sells you pre-used products that are outdated so they make higher margins. This clearly shows a store management with an extremely low ethics and care to the customer. My suggestion, stay away!
MILLTOWN, NEW JERSEY -- I just came home from the Staples store in Milltown, New Jersey. I went there to make four color copies. The representative for the copy area had to be paged several times before she came back to her post - only to tell me that small orders are self-service ONLY. That meant she couldn't be bothered helping me navigate their new scam - putting money into a copy credit card which needs to be inserted into the copy machine.
I asked how much each color copy is. The rep said "forty nine cents." So I put two dollars on the card. When I tried to print the fourth page, there was not enough money on my card because the rep failed to tell me tax was also charged. So I asked if she could make the last copy instead of having me put another dollar on a card I may never use again. She flatly replied, "No." She certainly wasn't too busy as I only noticed about three other customers in the whole store but they had FOUR people behind the counter and only one of them was actually working the register.
Everyone's poor attitude and customer service is WHY that store is always empty. I assure you that I will NOT be humiliated by these snotty teenagers ever again - and I am so mad right now that I'll be telling this story for a week. If it keeps only one other customer from this disgraceful excuse for a business, it'll be my public service.
MAINE -- I bought a "new'' computer for $550 and it arrived in a box that did not have that smooth cardboard box. The box had nips and punctured holes and a weathered look to it. Additionally, the computer base had what appeared to be fingerprints on it. Within the 14 day return policy, I took the computer into the store with a receipt, showed the manager the box and he said they did believe it was not a used computer and refused an exchange. The computer had a one year warranty. Electronics can be funny. They can be defective, have been dropped, abused, but it may not show up for a year or two later.
Ok, I go into Staples again on Nov 28. A Samsung 24" monitor was on sale for about $100.00. The store had about 7 of them on a high riser in the store, none on the floor. I asked 3 salespeople for help to get one down to buy it, all 3 said they would get someone. After about 20-30 minutes of waiting, I walked out. Now there are issues with not being credited $50 after opening up a Staples card and making a purchase. I used to shop at Staples every other week for years. Those Staples boxes used to be .25 when they first open, that's how long I bought many computers, GPS, other items. Not going into a Staples again.
Went to Staples about the issue, they took care of it. Made me very happy. Excellent customer service. Something happen that was out of the whelm of Staples
BLOOMINGTON, MINNESOTA -- I saw an iPad on sale on Sunday 12/7/14. Basically the store was empty but waited for the lone salesperson to help me. He said they did not have the item (of course) but he could order it for me and will be delivered to my home. Great. When he was confirming, the price had magically went up $75. I said I only want the item for the advertised price, which he asked the manager if they could do and they complied. It was to be delivered 2 days later. After 3 days I called the customer service number and she said my item was on backorder and they don't do backorders so I need to go into the store to process a refund. Stupid.
When I arrive at the store, the obviously sick girl at the register said she can't refund my money for an item I don't have. After explaining to her that is the problem...I'm not going to get the item....she informed me I have to call the same customer service # that just sent me to the store!! What? I have never heard of such nonsense! The manager was no help except to apologize. They said it would be done in two days. Four days later, still no refund and when I call again they now say it was submitted but the refund will not arrive for 10 business days.
This company is so awful. I will NEVER shop there and of course I am telling everyone I know to not shop there. They all seem to know that already. I do not know how they are still in business. I hope I get my $300 before they shut their doors though!!
I (an American citizen) ordered a scale online from Staples and received an email confirmation of my order. Staples usually takes a long time to ship but it is free so I never complain about that. But after quite a few days I start to wonder where my scale is. I log into my account and see that the order was cancelled. I was never informed of this cancellation - I even checked my spam folder - it was just cancelled. So I Chat Live to find out why and I'm told I need to call their 1800 number.
I do and after a few transfers I finally get someone that tells me I used an international credit card to order and they only accept American credit cards. WHAT?! That is ridiculous. Why would you only accept American credit cards? It was a Visa card, not exactly foreign. It is technically an "American" credit card as it was issued in Puerto Rico which is a territory of the United States. My husband, (also an American citizen as are all Puerto Ricans), opened the Visa account in Puerto Rico. Why would Staples insist on such a discriminatory policy? Perhaps in the future I will have to verify my citizenship in order to purchase tape and cardboard boxes online. Shame on them.
Bought software from Staples and contacted them via chat live regarding a price match. Started the chat with my order# and the price I saw elsewhere. I even added the link for the price to speed things up. The price match was rejected, so I added the next best price, which happened to be Amazon.com. Over 30 minutes later I was asked by the representative to provide an order# if I order and the price match as approved. Over 30 minutes later and they didn't even figure out that I already ordered.
Anyhow, I got the chat log emailed to me and now, 5 days later, I am finding out that Staples reneges on the price match. Maybe, because I complained about the poor customer service (chat session). I will flag the purchase as fraudulent with my credit card company. I will not buy from Staples again and can't believe that Staples will not honor the price match it gave to me in writing. Check your credit card if you were told that they will price match for you.