Best Reward Program in Retail
CARLISLE, PENNSYLVANIA -- This is by far the best reward program of any store out there. I've been a reward member for about 2 years now and gotten at least $500 dollars in rewards and rebates in that time. Everything is easy ... read full review3 Replies - Latest reply on 02/23/2012
PLANT CITY, FLORIDA -- I'm hoping my experience will get out to a few people and will get passed on about this store at 1866 Jim Redman Pkwy. I have just moved here from out of state about 6 months ago due to the economy and ... read full review7 Replies - Latest reply on 12/17/2011
I have been trying to get a part for my chair for over a month, they've screwed up, not shipped a part, sent the wrong part, not shipped the part again and blah blah blah for weeks - my back is completely messed up, and their people don't really care. I'll never buy another piece of equipment from that sorry operation again.
1 Replies - Latest reply on 02/20/2012Add reply
Called today - was informed they "forgot to ship out the part you supposedly overnighted last week" but - they are sending me a coupon - so hey, that'll make it all better, right? I won't step foot in the store to use the stupid coupon....
Everything that I have bought at Staples has broken. I bought one $50 Staples brand pencil sharpener, and it broke in one hour. I returned it for another that broke in two weeks. Before that, I bought ... read full review3 Replies - Latest reply on 01/19/2012
Rude, Rude, Rude
TAMPA, FLORIDA -- I went to the Staples store on Spruce St. in Tampa, FL to buy some new printer cartridges for my Lexmark printer. I knew the cartridge numbers but they also had cartridges that were twice the ink, looked ... read full review3 Replies - Latest reply on 02/23/2012
CULVER CITY, CALIFORNIA -- I took my computer to Staples easy tech based upon Staples online diagnostic that it had viruses. They removed the viruses and restored my data. The next day the computer did a weird matrix type scroll when I booted it up and easy tech told me to bring it back. They did said I needed a new hard drive. I purchased a new hard drive and they installed it. 2 Weeks later I got "black screen". They were un able to determine or fix my issue. I took my computer to (2) independent service techs (one being frys electronics) who told me Staples damaged my motherboard when installing my hard drive and I should take it back to them. Subsequently Staples did an anemic "investigation" in which the store manager essentially asked her tech "did you cause this damage" he of course denied the possibility and they refused to honor their warranty. Please do not use Staples easy tech for anything!! They have abominable customer service, in expErienced techs (right out of high school) and breech service warranties. 1 Replies - Latest reply on 02/17/2011Add reply
False Advertisement on Delivery Date
SADDLE BROOK, NEW JERSEY -- I went to the store this weekend to purchase a desk and a filing cabinet. I decided to take advantage of the advertised "FREE DELIVERY" option. So, instead of taking the items with me that day I opted ... read full review5 Replies - Latest reply on 11/17/2010
Poor customer service
PHILADELPHIA, PENNSYLVANIA -- I purchased a shredder that would not turn on secondary to a broken chip inside the basket that should have triggered the motor. I tried to return the unused and unusable item to the store for a refund ... read full review1 Replies - Latest reply on 09/06/2010
Do Not Buy the Warranty
NEVER BUY THE STAPLES WARRANTY. They promised me they would have my printer/scanner/fax replaced in 10 business days (which is way to long to go without crucial office equipment). It has been 2 weeks ... read full review4 Replies - Latest reply on 01/30/2011
I had ordered several ink cartridges from Staples for my printer. When I went to use one of the it would not work. I think the magnetic strip was defective. Anyway, I emailed them and the emailed me back and said to throw the defetive one away and they will send me a replacement. I received it in two days. Good service. Thanks. 1 Replies - Latest reply on 02/10/2010Add reply
GLENDALE, ARIZONA -- I purchased the protection plan for my HP Printer and 18 months into the use of the printer had a problem that Staples Technical Support said could not be fixed and would therefore replace the printer. What a joke. First, when I purchased the protection plan I was told that I would receive a complete credit that I could use to purchase a new printer and, Second, I didn't expect that they would replace it with a refurbished unit that was in worst shape than my original one. This has been a nightmare that has taken so much time it just isn't worth it.
1 Replies - Latest reply on 03/10/2009Add reply
Goodbye Staples, hello OfficeMax.
Store Brand Paper Is Inadequate
MANASSAS, VIRGINIA -- I've purchased Staples branded paper products twice in the last month and both were inferior. The package of college ruled looseleaf paper had holes that were drilled out of whack. The top pages looked ... read full review7 Replies - Latest reply on 05/23/2012
LONDON -- Ordered 3 printer cartridges, one was incorrect but they wouldn't take it back until we paid for another. Their accounts department made a mistake and said we owed them for the cartridge when they owed us. They referred us to a debt collection agency which may well have affected our credit rating as a company. I have wasted so much time trying to get them to put this right. Then I am told that things are fine then get another call from the collection agency. All my calls to Staples have been dealt with in an appalling manner and customer 'service' does not come into it.
We spent a great deal with them every week. The matter remains unresolved. Good bye Staples.
I remain dissatisfied and hope any one reading this will agree; disgusting.
HELENA, MONTANTA -- We recently purchased two Omnitech players from our local staples store. Within a week one of them stopped working. We returned it to the store and they immediately replaced it with a new one. Very quick and easy exchange.
3 Replies - Latest reply on 01/22/2008Add reply
Yesterday my son realized that he had smashed his MP4 player while sledding last weekend. I called the Omnitech Service line and spoke to an English-speaking rep. who told me to take it back to Staples and they would exchange it even though it was our fault because it was still under warranty (thats not a warranty that we purchased but just the general warranty you get with the original purchase price)! My son was ecstatic...
Much to our surprise they did exchange the player quickly and efficiently - even though they are out of stock in the store and online. Our local manager searched the other local Staples stores and had it here in 24 hours! Sweet!
WEBSTER, NEW YORK -- I bought some Memorex DVD+R the other day from my local staples. It seems I got a bad batch. I burned perhaps 15 discs between two burners one of the burners I purchased from staples last year. (never ... read full review9 Replies - Latest reply on 02/25/2013
The new upgraded rewards program is a fraud.And provides no benefit for the customers. Here in Winter Haven,Florida we now have a new Office Depot within only a few miles. My 27 member law firm shall obtain their reward cards for each member.
4 Replies - Latest reply on 09/09/2007Add reply
No more staples and their fraud, dirty stores and clerks standing around talking.
The Lie Staples Hope You Do Not Find
FRAMINGHAM, MASSACHUSETTS -- HELLO STAPLES SHOPPERS.
I wanted to let you all know, Staples new Rewards Program, effective 1 April 2007 (today) is dishonest and makes Staples look STUPID !!!!!
THE BELOW PARAGRAPHS ARE OFF THEIR ... read full review12 Replies - Latest reply on 09/03/2009