Why do you give out on the receipts all these coupons you can use, but there are so many stipulations you can't use the coupons??? Add reply
BALDWIN, ALABAMA -- Bought a laptop with a $50 rebate. Computer arrives and I went to the Staples EasyHelpRebate site in order to fill out the rebate form. The form popped up that I needed the serial number. No problem, I had it, but form wouldn't let me insert it, so I began a CHAT with their customer service person in hopes that she could get their system to accept the S/N.
At once, her response was for me to contact Hewlett Packard. WTH?? Not only do I not have a HP rebate form, but calling HP is a lesson in frustration. After 27 minutes of trying to encourage the girl to please do the Staples rebate form, I lost it and told her to issue a pickup and give me a credit.
Comically, she directed me to their CS phone number, which was a 18 minute hold time...all this for $50? I sent Staples a message telling them to either call me to take rebate info, or I would challenge the charges with VISA.
NO response from them. Staples has lost a customer for life.....
ALL -- They had a stack of 10-ream paper boxes with a price marked of $24 after "easy rebate." When I later looked at the rebate form to mail in, I noticed that the rebate required you to take it via their new Visa credit card, which was pre-loaded with the rebate amount. And they naturally wanted your email address, like all companies do, in order to send you spam and resell it to other spam retailers.
1 Replies - Latest reply on 12/04/2013Add reply
But forcing you to accept a new credit card is a complete sham rebate, since we all know how credit cards work, and who wants another one? I am very disappointed that Staples has now joined the pack of dealers who keep finding new ways to rip off customers with underhanded "rebate" schemes.
GEORGIA, GEORGIA -- Ordered a tablet online. Paid with credit card and received email informing it will be shipped. One week after delivery date it hasn't arrived. Talked to local store manager and talked to online help representative. The online representative named Chris was rude, unable to figure out how to help and then hang up on me. Filed an online report with Staples and four days later still nothing. It appears they don't have a reliable business model. I guess from now on all my online shopping will be with Amazon which provides best shopping experiences.Add reply
PUYALLUP, WASHINGTON -- Staples ran a very deceptive ad effective 8 pm. Thanksgiving Evening, that was featured in the Black Friday circular in our local newspaper. Keep in mind that I'm not a Black Friday Shopper and don't like to fight the crowds.
1 Replies - Latest reply on 11/29/2013Add reply
After enjoying a wonderful meal, I decided to take a chance and ventured out into the cold to take a chance on this supposed great buy.
This great buy was a Toshiba Laptop with Intel Core i3-3120M processor. The sale price was 299.99 ( normally 549.99), a savings of $250.00.
I arrived at 7:15. The line at the outside of the store was not that big. I was not that far back.
Store representatives came outside around 7:30 and announced that the Toshiba laptop that I wanted to buy was not available, due to the manufacturer not fulfilling their allotment to the store.
Bull! When I asked for a rain check, they said no, but to come back tomorrow morning.
No way. Fool me once, shame on them, fool me twice, shame on me.
I feel as though Staples used a deceptive ad to lure people to their store hoping you would buy something else.
Shoppers. Do yourself a favor. Pay a little more and spend your money where the business puts the customer first and doesn't lie to them. I 'am sticking with Costco.
WEST PALM BEACH, FLORIDA -- Staples Store employee, Althea, was very helpful, courteous and prompt. I needed 50 pamphlets immediately! Fedex store employees said I had to have my request sent to the company outsource and receive within 24hrs! That would not have worked. Because I needed the pamphlets on the spot. Well, Althea at Staples was so willing and creative. She was able to produce what I within 15 minutes! She did it with excellence, creativity; with a smile, and a life-saving attitude! Althea, at Staples Store Number 1683, deserves a pay increase. She always get compliments from the customers and her manager.
By the way, Mark O'Malley, Althea's manager, deserves a pay increase or a "one time bonus" as well. Staples Store 1683 keep up the good work and customer satisfaction. At Staples Store 1683, in West Palm Beach, FL, the customers are always right and awarded!
I have had a Staples Reward card for 10 years and given them many thousands of dollars of business. When I changed jobs they started giving my rewards to the business I left and said I could no longer have my Rewards account. This account was in my name - not the business name. Customer Service was very helpful - basically told me to "get over it" and left me on hold for an hour when I asked to speak with a supervisor.Add reply
I purchased the Extended Warranty from Staples for the printer I purchased from them and they would not fix it or replace it. The receipt says 1 year Extended Warranty for the printer and Staples try to say that I only purchased an accessory when I have the printer and the receipt. So I lost out with the extra money I paid and for the warranty and the printer. Add reply
NEWPORT, OREGON -- On November 20, 2013, staff person Debbie replaced the correction tape in my typewriter, something I have never learned how to do in six years! She was competent, after three other\s were unable to do it, and delightfully friendly. You need to make sure that every store has an employee who owns a Brothers Typewriter (kidding, of course, but it surely helps. Thank you for the always friendly service at the Newport Staples. Gerald StanleyAdd reply
LAKELAND, FLORIDA -- I bought a Toshiba laptop from Staples in June 2013. It has consistently given me problems. The main one is that it sporadically won't connect to our WiFi. We have an old computer that is falling apart that connects every time, so I know it's the "new" computer. We have the protection plan, which cost us $150.00. I understand now it costs half that. We have taken it back to the techs numerous times, and they keep saying it's something different that is causing the problem. They refuse to honor our protection stating that they will give us a full refund if they can't fix it. they offered us $100.00 off on a new computer though! HA! I told them I wouldn't buy another computer from Staples! At this point, I wouldn't buy a piece of paper from them.Add reply
I was at the Lincoln Plaza store having a diagnostic service on my laptop, Spencer was the associate helping me. He was very courteous and full of information and suggestions in helping me choose my options to rectify the issues I was having. Also when I was checking out the cashier, Rachael was very and helpful as well. Add reply
READING PERKIOMEN AVENUE, PENNSYLVANIA -- I had the greatest experience with two of your computer associates Lisa and Carlos in the Perkiomen Avenue store in Reading Pa. Their knowledge and experience was great! I have already told others of my experience and not to shop anywhere else for a computer.
Thank-you so much for a pleasant experience you have a customer for life! The phone # @ the store is 1-610-406-9780. I have also contacted their boss Rick. They should get some type of recognition!!
Best Customer Service Ever!
FOUNTAIN VALLEY, CALIFORNIA -- I can't thank Ed Ahumanda enough. I had an issue with my All-in-One computer that I purchased at Best Buy... It was a touch screen and it became obsessed and would do things on it's own... I took it to ... read full review
LOUISVILLE, KENTUCKY -- Patrick Jolly waited on me and I needed 14 of the mophie juice pack powerstations, you only had three, but Patrick told me we could order and we did, unfortunately this was on a Thursday and they could not be delivered until following Wednesday and I needed sooner, Patrick went above and beyond by calling other stores and trying to help me but the other stores only had three also and by the tim I had to drive to all the stores, It would not be worth it, so I had to go to Amazon and they shipped overnight, However Patrick did such a great job!!! Just wanted to let you know he did all he couldAdd reply
Michael has always taken care of me when I go into the store. I bought my HP Touchscreen at Staples and anything that has happened to my computer, Michael has figured out! He's a wonderful employee for Staples! Add reply
Don't Try To Call Them Ever...
WHITEHALL, OHIO -- Called the nearest Staples Center to me, here is a little play by play.
Phones are busy please hold - 3 min.
Staples Employee 1 - "Hello, blah blah blah, can I help you"
Me - "Yes I'm looking ... read full review3 Replies - Latest reply on 11/02/2013
David Cook, tech was absolutely caring, concerned and was determined to find the trouble with my computer. As he put it "He doesn't give up". He is an asset to your company and you should be proud to have an employee as loyal and dedicated to his profession as David.
Truly happy with Staples tech service.
I'm a Senior and somewhat disabled. I required help with replacing lead in my Cross lead pencil and the two Staples sale clerks, Julian and Andrew came to my rescue and provided me with the help I required. The Staple organization should be very proud of the two sales associates, Julian and Andrew. Add reply