NORTHVILLE, MICHIGAN -- 8 mile and Haggerty Rd. in Northville, Mi.
1 Replies - Latest reply on 04/05/2012Add reply
Been frequently visiting this location and as of today, it was the last straw. The cashiers ignore you. The persons making the coffee take their sweet old time. And when you do finally receive your order it tastes like crap.
I had to remind the workers what I had many times just so my coffee wasn't passed off to another customer, as well as the workers giving out orders that were after yours being served before yours. Done going to this location.
ANTIOCH AND BRENTWOOD, CALIFORNIA -- I have decided to no longer patronize the local Starbucks. The service is good and the staff are friendly and courteous; however, three times in the past month I have received caffeinated coffee when I asked for decaf. This may not seem like a big deal for most, but for those of us who wear heart recorders because of a heart problem, it is significant. Were this one store, I would handle it directly with them, but it occurred at three different stores. This leads me to conclude that it's a common error, but not one that I can afford.
1 Replies - Latest reply on 03/13/2012Add reply
NEW JERSEY -- I have been caffeine-free for 1 1/2 years now. I recently purchased a bag of Decaf House Blend in my local supermarket and noticed immediately that it didn't taste like House Blend, but was much richer. After drinking a cup at about 6:30pm, by the time 1 am rolled around, my heart was about to jump out of my chest. The same thing has happened to me again this morning--my heart if palpitating like crazy after having a cup this morning at 6am.
5 Replies - Latest reply on 09/26/2012Add reply
This is the reason I gave up drinking caffeine in the first place. I take in no other caffeine--no soda, chocolate, etc. This has me pretty upset at this point.
LAS VEGAS, NEVADA -- So, no Starbucks in airports ever have toasters for bagels. It's one of the only places at times to find a bagel and is it too much to ask to get it toasted? Who eats just a plain bagel? It's ridiculous. You're actually loosing money because of this one incident. I will never choose Starbucks for anything. I saw a few other people walk away as well because of the issue. I don't even care to toast it myself but bagels get toasted and I wanted it for breakfast and now I'm just p****d off. 2 Replies - Latest reply on 12/01/2012Add reply
I ordered a tall cappuccino at Starbucks on 87 street Overland Park, Kansas. My first surprise was on lifting the cup. It was so light the person making coffee could have easily made out how much coffee it contains. I opened lid and could see only foam. 3 sips and the coffee was over!! Not worth the buck at all!!! 2 Replies - Latest reply on 02/28/2012Add reply
I go to this location almost every week. Have noticed lately that lattes are only half full. Mostly foam. Cost is expensive for half a cup. This is my treat to myself, guys don't cheat us just because you have plenty of business. I thought you were better than that!!! 5 Replies - Latest reply on 11/23/2011Add reply
No Receipt Nor Help!!!!!
PARKER, COLORADO -- Bought a $25.00 mug- it leaked all over me and my tote. Just wanted an exchange......went all the way to corporate customer service but without my receipt they not only told me I was out of luck, but ... read full review49 Replies - Latest reply on 11/05/2013
ANAHEIM - HARBOR AND BALL, CALIFORNIA -- Harbor and Ball. This was the most disgusting and disorganized Starbucks I have ever been to. I have been to them all over the world, but I would never go back to this one. It started out with the ordering. They had one person taking your order and writing on the cup. Then the cup was sent over to make the drink and you stood in a different line to pay. When we got to the cashier, we had to tell team again what we ordered! Then when we went to pick up the drinks, their was spilled coffee and other sticky stuff all over the counter. 1 Replies - Latest reply on 11/08/2011Add reply
Went to Starbucks and paid using a gift card. After teller activated the card and took payment for beverage he informed me that if I would have activated the card myself, the beverage I ordered would have been for free. So why didn't he mention this prior. 3 Replies - Latest reply on 09/09/2011Add reply
Rude customer service
I havebeen a faithful customer of Starbucks for years and everythime that I have purchased a large bag of ground coffee I received. A complimantary cup. This emplyoee was very rude and told me that it ... read full review1 Replies - Latest reply on 08/14/2011
Star Employee at Starbucks
I just wanna give a big thumbs up to Employee Amiee at the Starbucks near my work. I was in line waiting to place my order and although I did not notice but appearantly the guy in line in front of my ... read full review31 Replies - Latest reply on 11/09/2012
This company uses crushed beetle eggs (yes, carmine) to color their red velvet cupcake. I was highly allergic to this ingredient and suffered anaphlaxis upon eating the cupcake. Starbucks refused compensation. They do not advertise that they use CRUSHED BEETLE EGGS to color their food! 4 Replies - Latest reply on 06/19/2011Add reply
A Cup of Anxiety
A perfect Sunday morning until I decided to have a cup of Starbucks Pike Place Roast. After half of a small "short" cup, I am now jittery, sick to my stomach and feeling like I took some bad drugs. It ... read full review23 Replies - Latest reply on 06/06/2011
There are a lot of coffee shops in the United States, but Starbucks remains to be my favorite. I simply love their double vanilla latte. 6 Replies - Latest reply on 03/10/2011Add reply
LOS ANGELES, CALIFORNIA -- No one ever reviews the good in people only the bad. I frequent the Starbucks near my house on National and Castle heights. I love going there. The service is outstanding, the employees go out of their way to make sure every customers is happy. One employee is the best of all and that is Alex. She always smiles, pleasant, and always seems happy to see me.
2 Replies - Latest reply on 04/28/2013Add reply
I am spoiled by this Starbucks and I just wanted to let you know.
HERNDON/RESTON, VIRGINIA -- I see a recurring theme in many of the reviews. The local management (usually at the district level) makes the same mistakes over and over again, causing the best employees to leave ( or even firing them for behaviours that are a direct result of management failures). I have seen an equally large turnover in the district level management, leaving very little continuity. The results of a managers poor (and sometimes inappropriate behaviour) usually manifests itself only after the several months of poor performance on their part, and then they move on. When a corporate entity permits this type of behaviour to persist, such that it affects the quality of the service and the products it sells, eventually the public catches on an the flow of repeat customers diminishes. I can see that at many Starbucks locations, repeat customers are not as important as the constant influx of new consumers. I would have hoped that the corporate leaders would have learned a lesson from the last downturn, and placed a higher value on quality - both within their management ranks and their business practices.2 Replies - Latest reply on 02/10/2011Add reply
A fool and his money soon part. Anyone who would pay the price that Starbucks charges for a cup of water with filtered coffee is a fool. 29 Replies - Latest reply on 02/03/2011Add reply
Dear Mr. Howard Schultz, I have been going to Starbucks everyday and have enjoyed the coffee I order but, was disappointed to hear that because of your 40th Anniversary celebration that you are changing the logo of your company. I really can't understand why you would want to increase the cost of the changes to the logo including the products and uniforms that would need to be change at this cost factor as well. The logo is a symbol of your company and is so well recognized by so many people so why disrupt this well design logo you have to justify a Anniversary. I think you should leave the logo alone and instead have additional items (large viewing snap-on pens, fliers, a few cups etc. with the announcement of your 40th Anniversary instead. This would be far less costly for your company and would get the point across to your loyal customers. And you could keep the existing logo without the extra cost and loss of a great logo. It is your decision of course but I feel that I should at lease give you my view on this matter and hope you will balance out the need for this change. Thank you 12 Replies - Latest reply on 12/01/2012Add reply