[X]

Starbucks - Page 2

Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 18 ratings and
96 reviews & complaints.
www.starbucks.com


Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Stolen Tablet, Unconcerned Employees
Posted by on
Rating: 1/51
PASADENA, CALIFORNIA -- A few minutes ago a thief walked off with my tablet PC from inside a small Starbucks with 4 security cameras. The store employees refused to help. They declined to call the police. They declined to review the security camera footage. They declined to be helpful in any way, shape, form or fashion. This is this what their company calls RESPONSIBILITY.

The store manager - eventually, reluctantly - allowed me to call the police while he filled out a one page form (for corporate use) and would not even give me a copy of it. A quick Google search tells me that this is an ongoing concern, but Starbucks will not even post warning signs for their customers because this might "spoil" their experience.
     
Read 9 RepliesAdd reply

User Replies:

olie on 2013-08-24:
The cameras are there to protect THE STORE. Not the customer. Sadly, there is very little that requires Starbucks to allow you to view the tapes or even view them on your behalf.

How was it that the thief was able to walk off with your tablet?
Soaring Consumer on 2013-08-25:
There are some legal theories under which If you requested they call the police and they refused to call the police or obstructed your ability to contact the police they might be held liable for obstruction. As for the cameras, the police should be able to subpoena the footage to identify the perpetrator.
gfrans01 on 2013-08-25:
A moments inattention is all it takes for a 7" tablet to disappear into a purse or pocket. However, I was guilty of worse. I stepped outside for a smoke while trusting in my fellow man's good nature. Foolish me.
ilovemyson on 2013-08-25:
Most retail stores don't always have access to the cameras..Corp usually has to approve or get the footage from tapes or feeds, also I know my place of work will not call the cops for customers because we get charged for it if an actual employee calls, but we will allow you to use our phones to call but we won't place it for you. Starbucks would allow cops to view tapes after the ask the correct people.. Also how long were you at Starbucks that you needed to actually go have a smoke?
spiderman2 on 2013-08-25:
how did the not allow you to call the police? I get that they were not going to call for you, but what was stopping you from using a cell phone or going somewhere else to call the police? I think it stinks that they wouldn't look at their video (if they even have the capability to rewind and review on premise) but ultimately they didn't care for your possessions any more than you did.
Jay on 2013-08-25:
Granted this is not Starbuck's responsibility. But to refuse any cooperation or assistance of any kind is deplorable. Starbuck's "we don't have to and we ain't going to help" attitude is disgusting!
trmn8r on 2013-08-25:
You capitalized one word in your complaint - "RESPONSIBILITY". This indeed is the key to what happened.
Old Timer on 2013-08-25:
Spot on Jay!
John Nicholson on 2013-08-25:
Not Starbuck's fault or responsibility. 'Tis yours.

You need to review just what kinds of personal info you have on the tablet and take action to ensure you protect your identity, bank accounts, etc.

This is how you learn.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
The Cold Truth About Starbucks
Posted by on
Rating: 1/51
DUNKIRK, MARYLAND -- I ordered a Grande iced tea at the Dunkirk, MD, Starbucks and indicated I wanted just the tea in one cup and a cup of ice in another. Employee proceeds to hand me a cup one-third full of tea! I asked her to please fill it up, and she said: "Then you will be getting two teas for the price of one." First of all, Starbucks prices are totally out of control. Second of all, since when does the consumer only get one-third quantity of the full amount paid for? The truth is, Starbucks makes big bucks at your expense by adding a full cup of ice and one-third cup of beverage. The same holds true for some of the coffees where the cup contains mostly foam instead of coffee. It really Starsucks, if you know what I mean.
     
Read 7 RepliesAdd reply

User Replies:

Slimjim on 2013-08-21:
The very reason you wanted the ice separately was to have the cup filled with tea, but that's not the level of tea you are supposed to get. When I used to bar tend, every now and then someone would ask for a cocktail normally served in a cocktail glass, to be put in tall glass. The same applies, as they figured we wouldn't notice or care that if made proportionally to the different glass, they would get double the alcohol. Well we did care and those customers weren't pleased with their watered down libation. Bottom line, a mixed drink has a recipe, 1 shot alcohol, then fill with mixer. Starbucks has the same formula, x-amount for tea, then fill with ice. Like a bar, their business is the selling of the drinks, so unlike a family restaurant, there isn't going to be free refills or "doubles".
CU on 2013-08-21:
I am not a SB fan, I wouldn't drink their coffee for free! But in this case, she was right. You are asking for two cups, twice the ice and twice the amount of tea. If you divided the tea and the ice between the two cups, you have two servings.
Weedwhacked on 2013-08-21:
If their prices are "out of control" then maybe you shouldn't shop there anymore.

This sounds more like you were trying to get over on them by sneaking in some extra tea. This old trick has already been figured out and compensated for by the retail establishments.
FoDaddy19 on 2013-08-21:
The employee was correct. You would be getting more product then you typically would with your method. Portion control is key to an business that serves food or drinks. It was obvious what you were trying to do, and you got called out on it.
DebtorBasher on 2013-08-21:
Because it is called 'Iced' tea, therefore you are purchasing a cup of tea with ice. So, you did get what you ordered and you were charged for what you ordered. In the end, you got a free paper cup while only paying for one.
lavenderlady19 on 2013-08-23:
Well that's funny you all should say that, because I contacted Starbucks corporate office, and they AGREED with me and are promptly contacting the Starbucks in question to "correct" them. They are also sending me a compensatory $10.00 gift card. I think you all are missing the point: A THIRD of a cup of paid-for beverage is unacceptable. Three-quarters full is reasonable with ice to top off. Since when going in a restaurant and ordering a coke, do you receive a third of a glass of soda and two-thirds ice? It makes not sense, but plenty of "cents" to Starbucks as the profit margin is out of control.
Cindy on 2013-11-05:
The clerks evidently must be trained to make responses like that. If I were we're working behind the counter I would naturally fill the cup up and give her a cup of ice and forget it. Of course if it were a daily thing, I might suggest, we aren't supposed to do that because of the price if cups. If she's willing to purchase a second cup. Those fancy emblem cups are probably expensive too.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Horrible
Posted by on
Rating: 1/51
WHITTIER BLVD. BY COMMERCE THEATER, CALIFORNIA -- I Went to Starbucks, and all I ordered was a Caramel Frappacino. 4-5 people were in line after me and when they ordered their drinks theirs came before mine. I had to wait 15 minutes for one drink and the workers seemed to not care. They were all dozed off and talking to each other.

When I went up to tell the guy what happened to my drink? All he had to say was " oh sorry I forgot" [snip]. It was horrible and that worker should be fired. I wanted to speak to the manager but no surprise the manager wasn't there. And when I asked for my money back the guy took at least 3 minutes just going into the cash register. He had to call someone else to open it. They didn't offer any gift card, free drink, coupon or anything like that ! All they said was sorry. I RECOMMEND NO ONE GO THERE. HORRIBLE, BAD, JUST AWFUL SERVICE.
     
Read 0 RepliesAdd reply
StarStarStarStarStar
Customer Service
Posted by on
Rating: 5/51
RENO, NEVADA -- I recently went to the Starbucks on Roberta Lane in Sparks/Reno Nevada and typically not a fan. I ran Dutch Brothers coffee for some time and am a big advocate for cheerful talkative employees which I find rare at Starbucks. I was pleasantly surprised that a young man named Zachary and a woman with red hair whose name I didn't catch were so pleasant. Asked me about my day, made sure they got my drink correct, and were overall just very upbeat and nice. The nice is what I want to point out. It was very refreshing as well as greatly appreciated after a 12 hour clinical day headed to the library to study till midnight. These two particularly Zachary deserve some kind of compensation
     
Read 0 RepliesAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Dirty store and employees being inappropriate
Posted by on
Rating: 1/51
AVONDALE, ARIZONA -- I was in the Starbucks on 105th ave and Indian School Rd. It was around 10am on a Friday, it wasn't busy. There were no napkins on the station, but the huge bag of napkins were left on the station. there was trash all over it and coffee stains.

A guy and a girl was standing by the drive through window, giving each other back rubs and neck massages. I have meetings here for my group all the time. I'm going to re-think where I bring my group, this location was so close to all of us to meet at on a regular basis. I guess I will have to find another location. I will keep checking back to see if things change.


     
Read 1 RepliesAdd reply

User Replies:

onlooker on 2012-04-29:
Tell the store manager. Let him know how much money you and your group meetings bring in.
Starbucks tries to take care of employees and the great cash paying public.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Working for Starbucks
Posted by on
Rating: 1/51
ILLINOIS -- They tell you that they promote from within. Yet that hasn't happened in the Lake County Il stores since I've worked here the last three years. Every time an opening comes up they promote managers from the local mall out of a jewel store. Not only are they not trained but of course all females. You would think upper management would of caught on by now. Plus how funny it is that our district only shows up at our store if we're lucky once every six months.

Store managers are afraid to tell the truth in the reports because they know they will be fired and replaced by another out of the mall. Its all too bad because I know that's not the way they want this to really work. Just too many people looking the other way. Make the NUMBERS that is what counts.
     
Read 1 RepliesAdd reply

User Replies:

Alain on 2012-04-19:
Maybe it's time to do a "pros and cons" list about your job. Think of the pros (travel time, pay, do you enjoy the work, etc.) versus the cons (don't like the work, not enough pay, stress, etc.) and see which comes out ahead. If there are a lot of cons, it might be time to seek another job.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Packaged Decaf House Blend is caffeinated
Posted by on
Rating: 1/51
NEW JERSEY -- I have been caffeine-free for 1 1/2 years now. I recently purchased a bag of Decaf House Blend in my local supermarket and noticed immediately that it didn't taste like House Blend, but was much richer. After drinking a cup at about 6:30pm, by the time 1 am rolled around, my heart was about to jump out of my chest. The same thing has happened to me again this morning--my heart if palpitating like crazy after having a cup this morning at 6am.

This is the reason I gave up drinking caffeine in the first place. I take in no other caffeine--no soda, chocolate, etc. This has me pretty upset at this point.
     
Read 5 RepliesAdd reply

User Replies:

Venice09 on 2012-02-23:
If you think the package was mislabeled, you really should contact the company to let them know. Keep the package so you can supply them with identifying information.

http://www.starbucks.com/customer-service/contact/company-information-form
old fart on 2012-02-23:
TOO BAD FOR YOU... If it weren't for caffeine I'd be a zombie...
Anonymous on 2012-02-23:
Starbucks is customer service oriented. Let them know what happened and I am sure they will try and make it right, either with a refund or coupons for free coffee. I had a bad experience at one of their stores once and I emailed Starbucks. They answered back very quickly and sent me free drink coupons. I also got a very nice apology email
Anonymous on 2012-04-17:
I drink 12 cups of coffee everyday. The Dr. made me switch to a 'half caffeine' blend.
There is no such thing as decaf :) on 2012-09-26:
I am sensitive also and have to eat my dark chocolate early in the day. An ounce of coffee with a cup of milk is all I can handle early in the day.

Decaf process
Close commentsAdd reply
Worst Starbucks ever
Posted by on
ANAHEIM - HARBOR AND BALL, CALIFORNIA -- Harbor and Ball. This was the most disgusting and disorganized Starbucks I have ever been to. I have been to them all over the world, but I would never go back to this one. It started out with the ordering. They had one person taking your order and writing on the cup. Then the cup was sent over to make the drink and you stood in a different line to pay. When we got to the cashier, we had to tell team again what we ordered! Then when we went to pick up the drinks, there was spilled coffee and other sticky stuff all over the counter.
     
Read 1 RepliesAdd reply

User Replies:

swimjim on 2011-11-08:
I can honestly say I've never purchased anything at one of these stores before.
Close commentsAdd reply
Poor Management Practices Weaken Customer Satisfaction
Posted by on
HERNDON/RESTON, VIRGINIA -- I see a recurring theme in many of the reviews. The local management (usually at the district level) makes the same mistakes over and over again, causing the best employees to leave ( or even firing them for behaviours that are a direct result of management failures). I have seen an equally large turnover in the district level management, leaving very little continuity. The results of a managers poor (and sometimes inappropriate behaviour) usually manifests itself only after the several months of poor performance on their part, and then they move on. When a corporate entity permits this type of behaviour to persist, such that it affects the quality of the service and the products it sells, eventually the public catches on an the flow of repeat customers diminishes. I can see that at many Starbucks locations, repeat customers are not as important as the constant influx of new consumers. I would have hoped that the corporate leaders would have learned a lesson from the last downturn, and placed a higher value on quality - both within their management ranks and their business practices.
     
Read 2 RepliesAdd reply

User Replies:

Anonymous on 2011-02-10:
Anonymous on 2011-02-10:
This review is a lot about nothing.
Close commentsAdd reply
Starbucks -- Long Lines, Poor Customer Service
Posted by on
I've drawn the line with Starbucks. I tried to purchase coffee at Starbucks, Chino Hills, California. Here is what I got: a fifteen minute wait and a rude barista. If you want a refill, they make you wait in the line all over again, rather than fitting it in during a logical pause in their routine -- even if you pre-paid for the refill the first time, you must wait 15 minutes in line again.

I'm not giving friends Starbucks gift cards anymore and I'm not spending high prices for long waits, and poor customer service at the counter.

It's so sad to see a formerly great American company fall so far, so fast.
     
Read 20 RepliesAdd reply

User Replies:

msnanny on 2011-01-20:
If they're busy they're busy. What would you like for them to do, turn people away so that you do not have to wait?
momsey on 2011-01-20:
You didn't explain how the barista was rude. That would add to your review.

It's absolutely your prerogative to stop going there if you don't like the wait.
Ponie on 2011-01-20:
Not getting a Starbucks gift certificate would be great with me. Just because I really like my coffee, I've been the recipient of these in the past. My problem? I'm not a frou-frou, coffee-flavored drink person. Real coffee, please. Because I don't like the bitter taste of Starbucks, I've used these cards for merchandise, bagels, muffins, etc. I also agree a refill shouldn't get 'cuts.'
Anonymous on 2011-01-20:
I would be upset if I was being waited on and someone cut in front of me so that they could get a refill. I don't care if it takes 2 seconds. I waited in line, so you have to wait in line too.
Anonymous on 2011-01-20:
A refill of what is my question. I rarely go to SBUX, but to my knowledge they make their drinks fresh and on the spot, so wouldn't a refill take just as long as regular order? What am I missing?

Ponie on 2011-01-20:
j/c, thanks. Last time I had coffee there was about 4 years ago when someone else bought me a 'Grande.' (Why can't they just call it 'large, like ordinary people?) That was what I'd question, also. Although the OP mentions 'coffee,' so it was probably already prepared. But--still--wait your turn.
Anonymous on 2011-01-20:
You could be right about the drip coffee...the ones here just put that stuff out in those big thermal canisters and you can just help yourself to refills. That makes more sense than what I was thinking..

I live in the Seattle area and you know how we are about our coffee, and our SBUX...so I make a point when I do go to ask for a large, just so I can see how many people look at me like I'm some sort of an alien or trash that doesn't belong there lol!
PepperElf on 2011-01-20:
Maybe it's me but... if the wait is already 15 minutes I'd be pretty pissed off if someone decided they should have the right to cut the line.

even if they wanted a refill, they're still cutting the line.

I would suggest that if you think you might want more... order a bigger size or order two?
Anonymous on 2011-01-20:
Once again an OP's point is totally missed on my3cents.

The line cutting even if it exists is totally irrelevant. The OP's complaint is it takes 15 minutes to get a prepaid refill. The solution is neither the OP’s concern nor responsibility to figure out. It's a SBUX planning/policy/execution problem. Either figure out how to expeditiously handle your prepaid refills or don’t sell them. It’s just that simple.
Obsfucation on 2011-01-20:
Seriously? You want to step in front of me to get your second cup of coffee while I am waiting for my first? If you'd ever seen me uncaffeinated you'd know that that move is not only rude, but very ill advised.
Anonymous on 2011-01-20:
How about a refill only line, open when there is x amount of people in the regular line?
PepperElf on 2011-01-20:
couple of reasons why not...

if they did open a second line it would be better to let the original line split off so that *everyone's* overall wait is shorter.

and when it's busy the person taking orders is usually not the person filling the drinks. so even a refill-only line would still end up cutting ahead of others in the drink-making queue.


plus, can you imagine how pissed off you'd make other customers if the refill-customer got the last cup of coffee? Wouldn't that be fun? Wait in line for your first cup of coffee, only to see someone cut in line for a refill (even if it's a refill only line), snag the last cup, making you wait even longer for a fresh pot to brew?

Anonymous on 2011-01-20:
"Once again an OP's point is totally missed on my3cents."

Not so fast, Lord...I missed nothing here about the actual complaint itself but that's why I asked refill for what? Why? Because @ the SBUX I go to once in a while, customers don't have to get back in line for refills on drip coffee (see above). To my knowledge, and I could be wrong but I doubt it, there are no free refills for the fancy coffee.



Anonymous on 2011-01-20:
You're so sensible Pep. Got an older, unattached brother by chance?
PepperElf on 2011-01-20:
Indeed JC - I've never seen an SB that offers free refills either.


and ript sorry, my only other sibling is my sister (married). :-)
Anonymous on 2011-01-20:
Damn.
madconsumer on 2011-01-20:
wow, what a pain in the hind end!!

as a paying customer, seems they would squeze you in between other customers. there is no longer service in customer service!

very helpful.
momsey on 2011-01-20:
WHY would anyone be squeezed in between other customers? Pretty sure those other customers are paying as well!
trmn8r on 2011-01-20:
I'm getting a little tired of indirect accusations of missing the point. If you want to tell me I'm missing the point, do it directly so I'm not left wondering whom you are speaking to.
lee ann on 2013-11-01:
how about two lines one for the specialty coffees and another for us real coffee drinkers that would solve the main problem I just want a regular coffee and don't want to wait for them to take five minutes on the fancy coffee drinker I like mine black with room for cream how about trying this makes perfect sense to us real coffee drinkers
Close commentsAdd reply
Top of Page | Next Page >