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Too hot to handle!
Posted by Justice74 on 06/13/2012
I headed down the hallway at work this morning, and made my way to the break room to make some instant oatmeal for breakfast. I usually use the generic brand 8-oz. styrofoam cups as a measuring device, since the oatmeal packets call for 2/3 cup of hot water. If I took nothing else away from my days of imprisonment inside the walls of the educational system, it is that 8-ounces equals 1-cup. So I fill the cup about 2/3 full and presto!

Therein lies the problem. There were no styrofoam cups this morning. Now whether the vendor in charge of styrofoam cup delivery is to blame or not for going on a 3-day drinking binge, and thus neglecting to restock the beverage station, is an issue that has yet to be determined. That is neither here nor there. I was forced to use the last remaining disposable cup of any kind, which is represented in the attached picture.

As I began filling the cup with hot water from the spigot on the front of the coffee machine, I began to notice that it was becoming increasingly unbearable to hold. By the time it was 2/3 full (remember the educational flashback), I was ready to drop the darn thing. It was as though I was filling the hot water in a clear plastic cup. As I sit writing this review nearly 30-minutes later, my hand is still irritated and uncomfortable from the burn.

I would like to think that a company who's mainstay is coffee, would have cups that are comfortable to hold while containing coffee or any other hot beverage, in this case...water. The fine print on the bottom of the cup reads "Careful, the beverage you're about to enjoy is extremely hot!" The beverage inside the cup is hot, but where's the warning for the cup itself to be scalding hot? A very poor product in my opinion.


     
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Posted by KevinTX on 2012-06-13:
Good to see someone out there can still explain in detail, and STILL be well-written and easy to understand. You made my day.
Posted by MRM on 2012-06-13:
Kevin, this must be the first review you've read from Justice as he has written several reviews in the past. He is a good reviewer.
Posted by lexophiliac on 2012-06-13:
Did it not occur to you to hold the cup by the rim? Use paper towels or some other barrier between your hand and the cup? BTW - Starbuck's has sleeves for their cups BECAUSE the cups can be too hot too handle. You are laying the blame at the wrong pair of feet. Typical Gemini.
Posted by Churro on 2012-06-13:
If it were me I would DEMAND a refund from Starbucks.

This is by far the best review on my3cents so far in 2012. Good job man.
Posted by trmn8r on 2012-06-13:
It's a paper beverage cup. I don't think it needs a warning. It obviously isn't styrofoam, so it isn't going to perform like styrofoam.

I use ceramic mugs at home for my hot tea. They very quickly become scalding hot down below the rim, which is why I use the handles. There are no warnings on any of them, as far as I have seen.

At some point in the distant past, I recall fold out handles on paper cups. Not very attractive, but functional.
Posted by trmn8r on 2012-06-13:
There is an interesting motivation in choosing to use paper cups vs styrofoam. Interestingly, paper appears to be less friendly to the environment. But it is perceived as more valuable and that is why higher end coffee purveyors use it (WITH sleeves, as lexo pointed out!), but low end ones don't.

Looks to me like the criticism hear should be directed at whoever stocks the break room, to either stop stocking snooty high-brow branded cups, or provide sleeves.
Posted by Anonymous on 2012-06-13:
I would have stopped filling the cup up with water the moment I realized that it was hot. Why you kept holding it and filling it with hot water makes so sense to me.
Posted by DebtorBasher on 2012-06-13:
Sounds like a case for Jackie Chiles!!!
Posted by Justice74 on 2012-06-13:
Typical member/mob mentality. A person tries to post a review that hopefully warns others, and some feel the need to insult the OP. I never once placed the blame on anyone, other than stating the product was not a good design to be used in conjunction with hot beverages. Nor did I ask for compensation of any sort, or even insult the company. I just reviewed a product that I felt others could benefit from. Perhaps I was somewhat naive in using a paper cup for the hot beverage, but with the name Starbucks being synonymous with hot beverages, and the very cup itself warning the contents may be hot, one would assume the cup is safe to handle. And not being a java drinker myself, I have never seen nor used the sleeves. Good info to know.
Posted by Justice74 on 2012-06-13:
I will not, however, remove any insulting or demeaning comments as I feel everyone is entitled to their opinion. If administration chooses to do so, that is beyond my control.
Posted by Churro on 2012-06-13:
LOL, you kill me Justice74.
Posted by Comfortably_Numb on 2012-06-13:
this. this right here should be printed and displayed at every starbucks across the nation. exceptionally helpful.
Posted by TLSmith on 2012-06-13:
Every Starbucks hot cup of coffee i've ever had, had one of those 'sleeves' on it. Must be a reason they put those on. Ya think?
Posted by Ben There on 2012-06-13:
Our coffee vendor in my office delivers the same type of cup, but they also include the sleeves mentioned above... It costs my company more, but it is well worth it for our delicate fingers.
Posted by trmn8r on 2012-06-13:
With an indirect reference, I don't know whose comments are deemed to be offensive by the OP. I went out of my way to express an opinion, hoping to not be targeted as having made an incomplete response or left something ambiguous to the reader's interpretation. I see helpful advice, which I have marked as such, that similar cups have sleeves when Starbucks serves them.

I do appreciate that nobody commented on my clearly inappropriate spelling of the word "here".
Posted by Justice74 on 2012-06-13:
trmn8r> As much as it pains me to say, your original comment was actually very well written and conveyed an honest and sincere response. I have no qualms with it.
Posted by Justice74 on 2012-06-13:
Ben There> That is the first time I've seen those cups in our break room. I'll keep the sleeve idea in mind next time. Again, my ignorance can hopefully serve as a warning to others when grabbing a cup that has Starbucks branded across it. Don't assume it is some scientifically engineered space age plastic/paper polymer that keeps the heat at bay.
Posted by trmn8r on 2012-06-13:
Thanks. My follow-up contains some things I found interesting - most notably that styrofoam appears to be less harsh from an enviromental aspect.

I view this whole thing as informative, and frankly I don't see the "mob mentality" to which you refer. I've tried to encourage members to see things as "informative" in the past, without success. But I'll keep trying.
Posted by Justice74 on 2012-06-13:
trmn8r> Actually, "informative" may have been more accurate, but as I sat there typing with my hand red and pulsing with residual pain..."complaint" was the first thing that crossed my mind. LOL!
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Dirty store and employees being inappropriate
Posted by Fieldspj on 04/28/2012
AVONDALE, ARIZONA -- I was in the Starbucks on 105th ave and Indian School Rd. It was around 10am on a Friday, it wasn't busy. There were no napkins on the station, but the huge bag of napkins were left on the station. there was trash all over it and coffee stains.

A guy and a girl was standing by the drive through window, giving each other back rubs and neck massages. I have meetings here for my group all the time. I'm going to re-think where I bring my group, this location was so close to all of us to meet at on a regular basis. I guess I will have to find another location. I will keep checking back to see if things change.


     
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Posted by onlooker on 2012-04-29:
Tell the store manager. Let him know how much money you and your group meetings bring in.
Starbucks tries to take care of employees and the great cash paying public.
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Working for Starbucks
Posted by Ssmith43 on 04/17/2012
ILLINOIS -- They tell you that they promote from within. Yet that hasn't happened in the Lake County Il stores since I've worked here the last three years. Everytime an opening comes up they promote managers from the local mall out of a jewel store. Not only are they not trained but of course all females. You would think upper management would of caught on by now. Plus how funny it is that our district only shows up at our store if we're lucky once every six months.

Store managers are afraid to tell the truth in the reports because they know they will be fired and replaced by another out of the mall. Its all too bad because I know that's not the way they want this to really work. Just too many people looking the other way. Make the NUMBERS that is what counts.
     
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Posted by Alain on 2012-04-19:
Maybe it's time to do a "pros and cons" list about your job. Think of the pros (travel time, pay, do you enjoy the work, etc.) versus the cons (don't like the work, not enough pay, stress, etc.) and see which comes out ahead. If there are a lot of cons, it might be time to seek another job.
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Worst Customer Service
Posted by Stevesmith95 on 04/05/2012
NORTHVILLE, MICHIGAN -- 8 mile and Haggerty Rd. in Northville, Mi.

Been frequently visiting this location and as of today, it was the last straw. The cashiers ignore you. The persons making the coffee take their sweet old time. And when you do finally receive your order it tastes like crap.

I had to remind the workers what I had many times just so my coffee wasn't passed off to another customer, as well as the workers giving out orders that were after yours being served before yours. Done going to this location.

     
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Posted by Beanz on 2012-04-05:
You might want to throw a word or two to management over your shoulder on your way out.
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Packaged Decaf House Blend is caffeinated
Posted by Mdneer on 02/23/2012
NEW JERSEY -- I have been caffeine-free for 1 1/2 years now. I recently purchased a bag of Decaf House Blend in my local supermarket and noticed immediately that it didn't taste like House Blend, but was much richer. After drinking a cup at about 6:30pm, by the time 1 am rolled around, my heart was about to jump out of my chest. The same thing has happened to me again this morning--my heart if palpitating like crazy after having a cup this morning at 6am.

This is the reason I gave up drinking caffeine in the first place. I take in no other caffeine--no soda, chocolate, etc. This has me pretty upset at this point.
     
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Posted by Venice09 on 2012-02-23:
If you think the package was mislabeled, you really should contact the company to let them know. Keep the package so you can supply them with identifying information.

http://www.starbucks.com/customer-service/contact/company-information-form
Posted by old fart on 2012-02-23:
TOO BAD FOR YOU... If it weren't for caffeine I'd be a zombie...
Posted by Anonymous on 2012-02-23:
Starbucks is customer service oriented. Let them know what happened and I am sure they will try and make it right, either with a refund or coupons for free coffee. I had a bad experience at one of their stores once and I emailed Starbucks. They answered back very quickly and sent me free drink coupons. I also got a very nice apology email
Posted by Anonymous on 2012-04-17:
I drink 12 cups of coffee everyday. The Dr. made me switch to a 'half caffeine' blend.
Posted by There is no such thing as decaf :) on 2012-09-26:
I am sensitive also and have to eat my dark chocolate early in the day. An ounce of coffee with a cup of milk is all I can handle early in the day.

Decaf process
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StarEmpty StarEmpty StarEmpty StarEmpty Star
No Toasted Bagels .... Really?
Posted by Sealslauren on 02/04/2012
LAS VEGAS, NEVADA -- So, no Starbucks in airports ever have toasters for bagels. It's one of the only places at times to find a bagel and is it too much to ask to get it toasted? Who eats just a plain bagel? It's ridiculous. You're actually loosing money because of this one incident. I will never choose Starbucks for anything. I saw a few other people walk away as well because of the issue. I don't even care to toast it myself but bagels get toasted and I wanted it for breakfast and now I'm just p****d off.
     
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Posted by Anonymous on 2012-02-04:
I always get Starbucks at Sky Harbor Airport in Phoenix and I've had a toasted bagel there before.
Posted by Sbux Partner on 2012-12-01:
A lot of the Starbucks in Airports, hospitals, grocery stores are not company operated. They are owned by the facility that carries them. So it is up to the facility to decide if they want to add in ovens or not
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Food Poisoned
Posted by Annuh82 on 01/30/2012
I ordered this a few days ago. After I drank the beverage, my stomach started to bother me for the next few days. I ended up having sharp stomach pains and threw up a few times. I know it was the drink, because I did not eat anything before or afterwards.
     
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Posted by madconsumer on 2012-01-30:
i know whenever i had strong coffee on an empty stomach, my tummy would get upset.
Posted by ticia232 on 2012-01-30:
If you didn't eat anything before or after your stomach is GOING to throw up what you drank because your body wants some somestance in your stomach.

As an anorexic/exercise bulimic, trust me in the fact that I know these things.
Posted by ChuhBaca on 2012-01-30:
I've been told by a doctor that everyone is at least a little lactose intolerant. My wife is much more than I. It actually doesn't really affect me at all. Those fancy coffee drinks will sure bring it out, though.
Posted by MRM on 2012-01-30:
The egg is the worst.
Posted by PepperElf on 2012-01-30:
don't think i ever threw up from coffee drinks.
but i have gotten sick from gastro before cos it was going around the ship.

it took maybe a day for it to set in so when i threw up i knew it wasn't something specifically milky. actually i think it was water cos the guy who filled the water jug everyone had used turned out sick later that day. yum yum
Posted by CrazyRedHead on 2012-01-31:
If I drink coffee on an empty stomach my stomach will also get pains and it will hurt. I have to eat something with it, but then I don't like Starbucks.
Posted by Old Timer on 2012-01-31:
I have no idea how people can live on Starbucks all day long. No food, no water, no snacks, just one Starbucks, one after the other. My SIL is like that, she claims she has 6-7 Starbucks a day. They buy the bags at Costco, so she is drinking it 24/7 at home, work, on the road, everywhere.

I drink one or two cups of the Kirkland or Don Jose brand and that's more than enough for me. And I seldom drink it on an empty tummy, I would get stomach pains too.
Posted by CrazyRedHead on 2012-02-02:
My daughter says that Starbucks is just a cover for an underground drug cartel and that they put cocaine in there coffee. It would explain why so many people are hooked on Starbucks.
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No Receipt Nor Help!!!!!
Posted by Sssstyle95 on 11/14/2011
PARKER, COLORADO -- Bought a $25.00 mug- it leaked all over me and my tote. Just wanted an exchange......went all the way to corporate customer service but without my receipt they not only told me I was out of luck, but they were rude, inflexible and degrading.

The character of a person or company is shown in bad times - not good- Starbucks in Parker Colorado revealed the weakness of their character in a big way!

I will NEVER AGAIN give any Starbucks my business.

     
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Posted by Slimjim on 2011-11-14:
Wonder why they drew such a line instead of just replacing the mug. Where did they think you got a Starbucks mug from, Macy's? It's not like you wanted cash for it, just an exchange. Silly on their part really.
Posted by swimjim on 2011-11-14:
Wow, you might consider buying a new one, save the receipt and return the old one telling them it's defective and get your money back. But hey, that's just me.
Posted by azspots on 2011-11-14:
I agree with swimjim......
Posted by swimjim on 2011-11-14:
Thanks!
Posted by DebtorBasher on 2011-11-14:
There's no reason for them to be rude to you. However, I can understand them wanting a receipt because someone can buy a damaged mug at a yardsale or fleamarket or even a Goodwill for maybe fifty cents or whatever and exchange it for a new one.

I'm not a Starbucks' person here, but what is the advantage of buying their mug for $25.00? Do you get it refilled at a discounted price?

One question, how long did you have the mug before it started to leak? If they fill it up when you bought it, and it was defective, it would have leaked right away and you'd most likely still have the receipt with you. If you used it a few times before it leaked, it probably wasn't defective, but damaged after it was purchased.

I have to agree with SwimJim here...that's what I would do.
Posted by JayByJay on 2011-11-14:
DebtorBasher: They look cool.
Posted by DebtorBasher on 2011-11-14:
That's it? They just look cool and you don't get any refills discounted? I'mma gonna have to Google the pics and see what kind of mug is worth $25.00...unless it automatically fills itself and never goes empty, I don't think I'd buy it. LOL!
Posted by Slimjim on 2011-11-14:
basHer, do you condone fraud? What if the bar code provided information that would contradict the poster, such as a date or store location the original was from? Now the poster would have two plus egg on their face.
Posted by DebtorBasher on 2011-11-14:
What barcode? If it comes in a box or a package, you put the old on in that box or package, then it's the same barcode that was scanned when the new one was bought. How is it fraud when you are returning a mug YOU bought and you have the RECEIPT that is required for it's exchange or return? I've been through this same conversation with Stewie and of course I won...but the bottom line is, they paid for ONE mug and they have a receipt for ONE mug and they have ONE mug...it's not like they came out ahead and has two mugs and only paid for one.
Posted by Slimjim on 2011-11-14:
You may be right, but I envision these stacked up sans boxes with all the labeling on the mug.
Posted by Churro on 2011-11-14:
Basher, just because it's unlikely to be found out doesn't change the fact its fraud, which it is.
Posted by Anonymous on 2011-11-14:
If you have a reigstered Starbucks card and you purchase a cup of coffee, you get free iced or brewed coffee refills for that day only. You don't have to have a reusable mug either, just the Starbucks card. You used to have to have a receip and/or the cup from your purchase but I don't think that is the case anymore because they require a registered card now and your purchases are tracked. My husband has a Starbucks gold card and he loads it with cash every few days straight from the starbucks card app. For every 10 transactions, you also get a free drink-any drink, any size!
Posted by DebtorBasher on 2011-11-14:
Just like Stewie was wrong, so are you Churro.
Posted by Slimjim on 2011-11-14:
I don't think he is basHer, and I'm going to need one of those stars now.
Posted by DebtorBasher on 2011-11-14:
Slim, how many people leave all of the sale lables and stickers on their mugs once they start to use them? I don't think they expect all of the labels to be in place, unless someone was returning it as new...which in this case, it was used because it leaked.
Posted by DebtorBasher on 2011-11-14:
That's Basher with a capital 'B' and I didn't earn all of these stars by giving BAD advice!
Posted by Slimjim on 2011-11-14:
Well you didn't earn one today...(hand still extended)
Posted by swimjim on 2011-11-14:
Glad to see the right and reasonable people side with me on this one.
Posted by Churro on 2011-11-14:
I'm not making a moral judgement here but anytime you gain financial gain by means of purposeful deception then that's criminal fraud. Hey that's not Churro. That's the law.
Posted by swimjim on 2011-11-14:
I see no financial gain in getting the product one has paid for, "deception" or not.
Posted by DebtorBasher on 2011-11-14:
So, you're idea of 'financial gain' is getting what you paid for?

Slim, your hand is gonna get pretty tired there buddy. Now, go change into those tight jeans of yours and just be happy being eye candy for the gals.
Posted by Churro on 2011-11-14:
It's not my idea of fraud it's the law.

"A false statement fraud and false claims fraud occur whenever anyone knowingly and willfully falsifies a material fact or makes a false or fictitious representation or files a false or fictitious claim that results in economic or financial loss to the party to whom the false representation has been made."

Pretty clear cut.
Posted by swimjim on 2011-11-14:
True Churro, but in reality, the store is getting back the defective item, which they will get credit for just as if the receipt were the actual one from the previous sale. Heck, I would wager ever the receipts are identical. Sometimes you have to take things into your own hands to level the playing field.
Posted by DebtorBasher on 2011-11-14:
Agreed again SwimJim.
Churro, if a company OFFERS returns or exchanges WITH a receipt, then it is not a fititious claim. Now, we do not know if Starbucks offers returns or exchanges on defective mugs...if they don't, then the customer is pretty much out of luck, but if they do...that's a different story.
Posted by sssstyle95 on 2011-11-14:
I had the cup for 2 days - used it the first time the day after buying it. It is simply faulty and not making good on a defective product is fraud on THEIR part - not mine.
Posted by Anonymous on 2011-11-14:
If this is the approach this website is now advocating that people do - when they do not have a receipt when trying to return something, just buy another one and switcheroo with the product they want to return - then there are a lot of comments on a lot of other reviews out here that need ammending.

Particularly all the comments reminding OPs that a store's return policy (requiring receipts) is what should be followed.

A person's character is defined not by what they do when people are watching, but rather what they do when they are not being watched.

Posted by DebtorBasher on 2011-11-14:
Last week, I just returned my computer mouse the same way. The store OFFERS returns/exchanges with a receipt. The wheel on the mouse didn't work after a week or two. I didn't have the reciept but still liked the mouse...so, I went and bought a new one, exactly the same, put the one that didn't work in it's box and returned it two days later with the new receipt and they refunded my money. And NO, I'm not concerned about them putting it back on the shelf and selling it to another customer because I told them the wheel didn't work on it and I wanted a refund. Now, I have a mouse that I paid for, and the store will return the broken mouse to the company and they can examine it and find out what happened to make the wheel stop working or whatever and they can improve their product to try and prevent it from happening in the future. It's a win win.
Posted by DebtorBasher on 2011-11-14:
Thanks ssstyle for the additional information. If it leaked on it's first use, you should be entitled to either your money back or a product that isn't defective. I'd go to another Starbucks (since this one already knows the story), buy another mug and return the defective one with the new receipt.
Posted by DebtorBasher on 2011-11-14:
SHawking...no one on here said to return or demand it WITHOUT a receipt.
Posted by Churro on 2011-11-14:
sssstyle95, hey, I think Starbucks is totally in the wrong here. They should cheerfully exchange your defective mug for a new one. That's just good customer service but their refusal is not criminal fraud it's just a short sighted boneheaded decision.
Posted by Skye on 2011-11-14:
Ah the old, no return/exchange without a receipt dilemma.

Posted by swimjim on 2011-11-14:
S Hawking, I'm not advocating deception, however if I were out a 25.00 coffee mug because somebody sold it to me as defective, I'd dang sure try to remedy the situation. The Op's calls to corporate evidently fell on deaf ears when clearly they could have made it right. They're risk losing a repoeat and valued customer over a 25.00 coffee mug? *scratches head*
Posted by Old Timer on 2011-11-14:
Hawking, Churo, Slim (and all honest people) +10
DB, Swim -2
================
Score = Honest people +8

As I recall DB, you have been down this road a few times before with your old swashbuckler side kick. I don't think you did well then either?
Posted by swimjim on 2011-11-14:
Perhaps but they'd all be - 0 for coffee mugs and the rest of us would have ours.
Posted by DebtorBasher on 2011-11-14:
Old Timer, yes, I've been down this road many times and I'm STILL right!
And, I'm not being dishonest...they want a receipt, I gave them a receipt.
Posted by DebtorBasher on 2011-11-14:
Man-O-Man, I sure miss PirateWithParrot. I bet he would see things my way on this one because he was always wise that way.
Posted by Skye on 2011-11-14:
His parrot would see things your way!
Posted by Nohandle on 2011-11-14:
I liked S. Hawking's reply. My feelings are should I go pick up a brand new product, keep it and place my old product in the new box? Then trot down to the store to demand a refund. Perhaps the old product was purchased at a garage sale but still a viable stock number. I've just never done it, nor have I ever bought an article of clothing, worn it and then returned it.

I used to shop at a department store (now closed) that had a huge sign *No Special Occasion Attire is Returnable* and I asked about that one due to my raised eyebrow. I was told I'd be amazed at those who bought items, wore them and then returned for credit. It takes all kinds to make the world go around I guess but I won't be a party to it myself.

I'm not saying anyone here bought something at a garage sale and attempted to return it. Years ago nothing akin to this ever happened so something tells me there are some folks out there who in fact do just that. They then jump up and down if they aren't given a refund.
Posted by Skye on 2011-11-14:
I would be annoyed if I spend $25.00 on a mug that leaked, but I can see it from Starbucks point of view also.

I save EVERY receipt, because you never know when you'll need it. That's just me.
Posted by swimjim on 2011-11-14:
Smart people side with swimjim - you should too.
Posted by Anonymous on 2011-11-14:
Good on ya swim, knocked another one out of the park!....
Posted by swimjim on 2011-11-14:
I always swing for the fences.
Posted by Old Timer on 2011-11-14:
NH, I think that is a problem with high school girls at prom time etc. They would buy a dress, wear it for the prom then return it Monday morning. Swapping junk out for new stuff just to rip off a merchant is just wrong.

Pirate advocated it because he was a loser and runs his whole life that way. We can sleep at night knowing we didn't rip anyone off today.

~~JMHO
Posted by DebtorBasher on 2011-11-14:
I save mine too Skye, I just don't always find them when I need them. I returned a pair of jeans and I checked to make sure I had the receipt, and I did. I doubled checked when I was leaving the house to make sure I had the receipt and I did. When I got into the parking lot, I took the receipt out of my purse to put in the bag with the jeans so I wouldn't have to waste time looking in my purse for it when I got in the store. I got in the store and no receipt in the bag. Then I checked my pockets, nothing, checked my purse, all the pockets in my purse...checked my pockets again telling the woman I JUST had it in my hand. Then she told me if I was just exchanging them to just go ahead and get them and bring them up front. SO, I did. And she just did an even exchange...(the woman at the door knew I was exchanging them so she didn't ask any questions when I left the store)...I got in my car and there was the receipt sitting on the seat enjoying the sunshine like it owned my car!
Posted by swimjim on 2011-11-14:
anyone who draws a parallel of swapping out a defective 25.00 coffee mug with returning a used prom dress is confusing apples and oranges or some other worn out analogy that doesn't really apply here but seems to fit. I'm seeing a lot of "pirate" references lately, whoever it was must have made quite and impression to have you speaking of him in his absence - sounds a bit like some sort of twisted hero worship or something, but hey, that's just me
Posted by Lester1 on 2011-11-14:
Lucky for me that I am not a coffee drinker and if I were, I wouldn't go to one of these places let alone buying a 25 dollar defective mug.

From my experience Coloradoans are much too savvy to even get tangled up in such things.
Sorry.

Go to a local place where you are appreciated.
Posted by Venice09 on 2011-11-14:
Sssstyle95, if you took the mug back to the same store, I'm surprised someone didn't recognize you or remember that you bought the mug only two days before. A company with a good reputation would have apologized and given you a new mug. Does Starbucks have a good reputation?
Posted by Slimjim on 2011-11-15:
Very well said Mr. Hawkins +1
Posted by Cindy on 2013-11-05:
I agree. Starbucks is in the wrong here and it will hurt their business with me. I will now be leary buying one of their mugs. They are expensive and the least they could do is stand behind their product. I'm sure they don't cost $25 to manufacture. I'd figure starbucks may be out $1.00 and now with people like me reading this review, they are now out $26. Go figure!!!!!!
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Worst Starbucks ever
Posted by Owen.thomas81 on 11/07/2011
ANAHEIM - HARBOR AND BALL, CALIFORNIA -- Harbor and Ball. This was the most disgusting and disorganized Starbucks I have ever been to. I have been to them all over the world, but I would never go back to this one. It started out with the ordering. They had one person taking your order and writing on the cup. Then the cup was sent over to make the drink and you stood in a different line to pay. When we got to the cashier, we had to tell team again what we ordered! Then when we went to pick up the drinks, their was spilled coffee and other sticky stuff all over the counter.
     
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Posted by swimjim on 2011-11-08:
I can honestly say I've never purchased anything at one of these stores before.
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Poor service
Posted by Soniatrujillo on 09/09/2011
Went to Starbucks and paid using a gift card. After teller activated the card and took payment for beverage he informed me that if I would have activated the card myself, the beverage I ordered would have been for free. So why didn't he mention this prior.
     
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Posted by Skye on 2011-09-09:
I have no idea why he didn't mention that first. What did he tell you when you asked him?
Posted by spiderman2 on 2011-09-09:
Thats good to know. I would have been mad too!
Posted by 2inform on 2011-09-09:
How would the cashier know the card had not been activated before the transaction? The card being swiped provided the information to share with the customer for future reference.
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