I am a regular Starbucks customer. However, this morning I received the most disgusting beverage I have ever tasted. I assume each employee has been properly trained. I noticed the man making my green ... read full review32 Replies - Latest reply on 02/26/2009
I have been coming to this Starbucks (Bridgepointe, Foster City) for almost 4 yrs now. Twice everyday and sometimes three. They have a great staff and one of my favorites is the night staff especially Rene he makes my day. I'll walk in tired and walk out laughing. Not forgetting Louis in the morning this young man spoils me.
1 Replies - Latest reply on 12/02/2007Add reply
Thank you Bridgepointe staff!
grande non-fat caffe latte
ATLANTA, GEORGIA -- I spend a lot of time in Starbucks coffee shops. I absolutely love the coffee and the food there. However, the employees there are the most arrogant, rude people I have ever met. I have a lot of Starbucks ... read full review10 Replies - Latest reply on 09/13/2007
Really bad service.
TEMECULA, CALIFORNIA -- Grounds for termination;
I have been buying Starbucks coffee for about 20 years. They have some nice blends. They have a store about every 20 feet.
The redeeming qualities of the company end there ... read full review10 Replies - Latest reply on 03/01/2007
Quality Customer Service
OVERLAND PARK, KANSAS -- We constantly here complaints about poor customer service, so I thought I would post a quick note about a recent positive customer service experience at Starbucks.
On Wednesday evening, 1/10/2007 at ... read full review7 Replies - Latest reply on 01/22/2007
COLLEYVILLE, TEXAS -- The starsucks on hwy 26 in Colleyville Texas openly supports Neo-Nazis and its employees(pregnant girl who loves the "N" word and the "Spic" word,the manager(loose term)mark,give away drinks and food ... read full review14 Replies - Latest reply on 02/23/2007
I have never been a big fan of the big name-brand stores, but I have to say that Starbucks iced tea is great. The heat where I live can be often unbearable and their tea seems to do the trick. My wife has tried countless of batches, even sun tea but we cant quite perfect it like Starbucks. I have never had their coffee but they do a tea drinker justice. 7 Replies - Latest reply on 10/06/2007Add reply
Starbucks--Over-rated & Over-priced
JOHNSON CITY, TENNESSEE -- The Starbucks in Johnson City, TN, is a very poor representation of the booming "coffee monopoly." Their service and products are absolutely horrible! Staff aren't knowledgeable about the products featured ... read full review9 Replies - Latest reply on 04/03/2006
NY, RHODE ISLAND -- I recently went to Starbucks on the corner of 7th and 55th in NYC and the people at the counter had no idea what I was talking about when I reqested fair trade coffee. It seems that Starbucks promotes itself as a socially responsible company, but when it comes down to it, you are not following through with your committments. Why not step up the effort to promote fair trade coffee and educate your consumers about this problem? You certainly charge enough money to justify buying only fair trade products. 6 Replies - Latest reply on 10/31/2005Add reply
Quality of product
STOCKTON, CALIFORNIA -- I recently went to the Starbucks on Pacific Ave. in Stockton, California and was very displeased at the quality of my beverage. I had ordered a Mocha and it personally didn't taste anything like it should ... read full review6 Replies - Latest reply on 05/26/2008
What can I get for you "Bro"?
HILLSBORO, OREGON -- I am a professional in the High Tech industry, and currently am employed by such a company.
At Approximately 1:30am on Thursday morning December 22nd, I left work and stopped at the nearby Starbucks ... read full review24 Replies - Latest reply on 09/27/2009
OLD TAPPAN, NEW JERSEY -- The Starbucks in Old Tappan, NJ is the most poorly managed Starbucks I've ever been to. I'll list a few of their problems: The hottest week of the summer last year, their ice machine was broken. It remained broken and they turned all of the customers away that wanted cold drinks. This despite the fact that they are in a strip mall with several stores that sell bagged ice (grocery store, liquor store, convenience store, etc..). They were then out of cold drink cups for several weeks during this same hot summer. The employees are generally outside smoking (which is why Starbucks should not have outdoor furniture) instead of tending to the long line of customers waiting. Many times my $3.60 coffee drink has tasted like the drink made in the dirty container used for some other drink (the pineapple coffee I got one day was disgusting). They are constantly out of straws, napkins, etc... It's so bad, I usually drive 5 miles further to another Starbucks. 1 Replies - Latest reply on 02/29/2004Add reply
Employee Weighs In...
As a longtime Starbucks Coffee employee, I feel that part of my job is to make sure that people understand our company and what we try to provide. It is evident from your comments that many of you have ... read full review4 Replies - Latest reply on 09/27/2011
NEW YORK, NEW YORK -- Well. Very simple. I have noticed that Starbucks is posting a bathroom is not working sign. "Please accept our apologies. We are working to get it fix." Well that is simple not true. Employees are using the bathrooms all the time. It's happening all over the city. What I don't understand is why they give space and electricity for the client that stay all day using the space for one coffee. When you need to seat everything is occupied. Now no bathrooms no seat. This is crazy. They are getting very unreasonable with their policies. Please give the bathrooms and the space back to their clients.Add reply
Everyday I order more than $10 worth of food for 10 years from this Starbucks. However, this new employee decides to skip my order for more than 10 minutes. The sad part is 4 white customers received their orders before I have, a foreign black man.
LAKE ELSINORE, CALIFORNIA -- As I go normally twice a week in the morning around 6:30 there has hardly ever been a problem except for this one time.
I ordered a tall iced green tea with light ice and and blueberry oatmeal. As I get my drink I noticed that it 3/4 full. I decided not to tell them about it but then as I get my blueberry oatmeal I notice in the bag all they had was the blueberries and a spoon. The item comes with other toppings as well. I ask the cashier and she ignores me the first time and then finally answers by saying we ran out. I wouldn't have bought the blueberry oatmeal in the first place paying full price for plain oatmeal.
Along with the bad customer service I didn't get the breakfast I was looking forward too and am very disappointed.