RENO, NEVADA -- I recently went to the Starbucks on Roberta Lane in Sparks/Reno Nevada and typically not a fan. I ran Dutch Brothers coffee for some time and am a big advocate for cheerful talkative employees which I find rare at Starbucks.
I was pleasantly surprised that a young man named ** and a woman with red hair whose name I didn't catch were so pleasant. Asked me about my day, made sure they got my drink correct, and were overall just very upbeat and nice. The nice is what I want to point out. It was very refreshing as well as greatly appreciated after a 12-hour clinical day headed to the library to study till midnight. These two particularly ** deserve some kind of compensation
AVONDALE, ARIZONA -- I was in the Starbucks on 105th ave and Indian School Rd. It was around 10 am on a Friday, it wasn't busy. There were no napkins on the station, but the huge bag of napkins were left on the station. There was trash all over it and coffee stains. A guy and a girl was standing by the drive-through window, giving each other back rubs and neck massages. I have meetings here for my group all the time. I'm going to rethink where I bring my group, this location was so close to all of us to meet at on a regular basis. I guess I will have to find another location. I will keep checking back to see if things change.
ANAHEIM - HARBOR AND BALL, CALIFORNIA -- Harbor and Ball. This was the most disgusting and disorganized Starbucks I have ever been to. I have been to them all over the world, but I would never go back to this one. It started out with the ordering. They had one person taking your order and writing on the cup. Then the cup was sent over to make the drink and you stood in a different line to pay. When we got to the cashier, we had to tell team again what we ordered! Then when we went to pick up the drinks, there was spilled coffee and other sticky stuff all over the counter.
I have been a faithful customer of Starbucks for years and every time that I have purchased a large bag of ground coffee I received a complimentary cup. This employee was very rude and told me that it was no longer the policy then told me I needed to use a Starbucks card after I already purchased the coffee with my debit card. Not only was the employee rude when I asked if I could have a cup of coffee with my purchase but was sarcastic in telling me the store code in case I needed to complain.
I spend hundreds of dollars as well as my family at Starbucks and did not appreciate the rudeness and unnecessary disrespect after spending money at Starbucks. I hope that Starbucks will address this matter as I am very offended by the disrespect I was given.
HERNDON/RESTON, VIRGINIA -- I see a recurring theme in many of the reviews. The local management (usually at the district level) makes the same mistakes over and over again, causing the best employees to leave (or even firing them for behaviors that are a direct result of management failures). I have seen an equally large turnover in the district level management, leaving very little continuity. The results of a manager's poor (and sometimes inappropriate behavior) usually manifests itself only after the several months of poor performance on their part, and then they move on.
When a corporate entity permits this type of behavior to persist, such that it affects the quality of the service and the products it sells, eventually the public catches on and the flow of repeat customers diminishes. I can see that at many Starbucks locations, repeat customers are not as important as the constant influx of new consumers. I would have hoped that the corporate leaders would have learned a lesson from the last downturn, and placed a higher value on quality - both within their management ranks and their business practices.
I've drawn the line with Starbucks. I tried to purchase coffee at Starbucks, Chino Hills, California. Here is what I got: a fifteen minute wait and a rude barista. If you want a refill, they make you wait in the line all over again, rather than fitting it in during a logical pause in their routine -- even if you pre-paid for the refill the first time, you must wait 15 minutes in line again. I'm not giving friends Starbucks gift cards anymore and I'm not spending high prices for long waits, and poor customer service at the counter. It's so sad to see a formerly great American company fall so far, so fast.
Dear Mr. Howard Schultz, I have been going to Starbucks everyday and have enjoyed the coffee I order but was disappointed to hear that because of your 40th Anniversary celebration, that you are changing the logo of your company. I really can't understand why you would want to increase the cost of the changes to the logo including the products and uniforms that would need to be change at this cost factor as well. The logo is a symbol of your company and is so well recognized by so many people, so why disrupt this well design logo you have to justify a Anniversary.
I think you should leave the logo alone and instead have additional items (large viewing snap-on pens, fliers, a few cups, etc.) with the announcement of your 40th Anniversary instead. This would be far less costly for your company and would get the point across to your loyal customers. And you could keep the existing logo without the extra cost and loss of a great logo. It is your decision of course but I feel that I should at least give you my view on this matter and hope you will balance out the need for this change. Thank you.
SAN JOSE, CALIFORNIA -- I am a regular customer at this Starbucks location for years. I always have a regular pike coffee, pay, and leave. I enjoy my favorite drink, and I am back for it 2-3 times per day. Recently, the new management in charge, made this store location unwelcoming and an unpleasant experience one could go through just to get a cup of coffee!!! She hires people with a lot of personal issues and give you attitude, and she makes up some rules never heard or seen before. If possible, don't visit the location, avoid having a slightest memory on your mind of even dealing with people with ZERO manners to be a part of your day!!!
Well, I have to be honest. I have been a Starbucks customer for years but that is ending. I am finding the impersonal, mechanical, high pressure sales getting to be too much. I've sent many emails in the past expressing concerns but have never had a response. Staff at most stores are unhappy, there is a definite disconnect between corporate and stores.
And I truly feel your corporate office is not in touch with how to interact and embrace valued long-term customers. It's sad. It has become SO mechanical and impersonal that I find difficult to enjoy being there anymore. Once I find another spot for my morning coffee, I won't continue using my gold Starbucks card. I don't expect a reply but had to share my growing disappointments one last time
HOOVER, ALABAMA -- My daughter has worked at this location for just over 4 years and has always been an excellent employee, always covered for others, 99% of the time on time, worked late when needed, has been told how well she worked by the manager and other employees, given awards, was trained to be a teaching coach, has always had good reviews. She was up for a promotion to shift on 4 different occasions and the manager would tell her she was the next one up for it. Then someone else would be promoted.
At my daughter's last review in August, the manager told her it was the best review he had ever given anyone. She was up for the shift promotion again this week and was again passed over by the DM due to my daughter needing to communicate better with customers. Now I think that this is just an excuse for her not to be promoted. I have been in the store and have seen my daughter relating to customers just as the other employees do.
I know some people are not as loud as others but if there has been a problem with her relating to customers, why would they keep her in their employment for any length of time? Much less 4 years. Something needs to be done about the actions of the manager and district manager. Why tell an employee how well they are doing then not reward them for doing so? What is their reasoning for their actions?