MARYLAND -- I have worked as a Supervisor for the largest Starbucks in the US for over 3 years now. And I have found Starbucks to be a love hate relationship. As I am sure a lot of the regular consumers have too. Every day I come to work with a smile and try to meet the customers needs as best as I can. Some days my job is easier than others. But the other days I can't wait to escape. I love seeing customers walking out the door with smiles on their face and drinks in their hand. But I can't tell you how many times customers have come in and demanded refunds because the drink doesn't taste like it does at their neighborhood Starbucks (I work on the busiest highway in the US).
I assure them that my baristas have made the drink correctly but if they would like I personally would make it again. Most reply with "I drink these every day so I would know." I would love to say to them "I make over 300 of these a day I'm sure it's made right!" Most agree. Others are rude and ignorant enough to insult me and my employees. Sure sometimes baristas make mistakes.
But as a consumer do you think that sometimes you are a little too critical? OK my latte isn't 170 degrees it's 165 or o my god even 160 degrees. Or I can't believe you didn't put whip cream on a nonfat mocha my Starbucks knows to put it on anyway. But really take a second and put yourself in the shoes of the worker, when you have customers coming in complaining to you for 8 hrs straight most of the time about something you know you did correctly even the best associates are going to get a little frustrated.
I love working at Starbucks serving the average coffee drinker. And I love talking with my customers that come in every morning. But there is a select few out there that drink Starbucks daily and think that because of that they are the all knowing king or queen of Starbucks and they can critique every Starbucks with a fine tooth comb and should they find one imperfection are the first to cry foul. Listen Starbucks is a one of a kind experience. Not one of those experiences is going to be the same but should you come into my store on a busy Sunday afternoon and I am on the BAR you will experience a once in a lifetime experience. I promise you that.
CONNECTICUT -- The cost of freedom to do business in America, to make and keep your business profits in America, to speak your voice in America, to be educated in America, to choose and practice your own religion in America, to vote for your democratic representative in government in America, and to select the brand of coffee you will buy in America is extraordinarily high. Americans die to pay the cost of those rights.
Many many soldiers have given their lives to pay that price. Families have lost fathers, sons, sisters and brothers in the global effort to keep terrorism off American streets, to preserve our way of life - a way of life that Starbucks depends on to make bundles of money from the American people.
Imagine my surprise when I discovered that - as part of Starbucks plan to maximize profits from Americans - they refused to send coffee to our soldiers fighting in Iraq. Recently Marines in Iraq wrote to STARBUCKS because they wanted to let them know how much they liked their coffees and to request that they send some of it to the troops there. STARBUCKS replied, telling the Marines thank you for their support of their business, but that STARBUCKS does not support the war, NOR ANYONE IN IT (!), and that they would not send the troops their brand of coffee.
For all of you who are disgusted by this selfish and vulgar display of anti-Americanism, I call on you to boycott this company Starbucks. The coffee comes from countries who are constantly at war, not to mention the genesis of much of our drug traffic in America, and Starbucks has no qualms about reaping the profits from them! Please do not buy Starbucks coffee anymore.
I noticed they've added a little plug for the military on their website, to ameliorate the publicity they've received for their anti-American gaffe. Don't be fooled. Anyone can put words up. Follow their actions. Watch to see if they actually walk the talk. (Note their Social Responsibility letter - saving Mother Earth, but abandoning our freedom fighters abroad! - is "currently on hiatus"). Thanks for listening!
I just want to give a big thumbs up to Employee ** at the Starbucks near my work. I was in line waiting to place my order and although I did not notice but apparently the guy in line in front of me had pulled into the handicap parking space before coming inside. When it was his turn to order the lovely ** says to him " I noticed that you pulled into the handicap stall outside but I see no placards nor do you appear to be handicapped". The wonderful gentleman then replies that he is only going to be a minute. ** then says "I'm sorry but your going to have to move your car before I can serve you". The dude is dumbfounded and says "are you serious?" ** says "absolutely".
The lovely gentleman then leaves mumbling something about never coming back. I gave the guy a big **-eating grin as he was leaving and said "that's karma dude". I (and a few other customers) also gave ** a well-deserved congrats for doing that. She said she does it to everyone that parks in those spots without proper placards which is quite often apparently. The world needs more **s. That is all.
MIAMI -- This morning I went to a Starbucks store at Biscayne Blvd & 69 St. in Miami, FL. to buy a Chai Tea about 8:45 am, 01/02/2010. I am very displeased with my service at Starbucks this morning, I asked for a Chai Tea Latte but I got a regular Chai Tea "Tazo®" ($1.45 + tax) and I was charged for a tall Chai Tea Latte ($2.95 + tax). When I went to ask the employee about it, he answered With a rude manner, "I DO NOT HOW MUCH I CHARGED YOU" then he turned his face "with a bad attitude" to his friend he was talking to.
As a longtime Starbucks Coffee employee, I feel that part of my job is to make sure that people understand our company and what we try to provide. It is evident from your comments that many of you have had isolated experiences that have so enraged you (over coffee?) that you feel the need to Starbucks-bash. Here are some things that I think you should consider.
If you EVER, for ANY reason, are unhappy with your Starbucks drink, whether that be after the first sip or the last, Starbucks has a "just say yes" policy in which the employee on shift will provide you with a free drink coupon. If the employee doesn't offer one, go ahead and ask. He or she will not say "no", and you'll get what you want.
In response to the African-American man who was offended when an employee called him "bro", GET OVER IT. That is a term used by young people EVERYWHERE and of EVERY race to greet each other. Starbucks Coffee is known for its relaxed environment, and the employee was just trying to be friendly to you. If you want to be called "sir" become an officer in the Military or something. Anyway, ten bucks says the gentlemen who got called "sir" was OLDER than you. If you had a problem with THAT employee's treatment of you, take it up with him, not the company. They're not going to fire this kid because you're overly sensitive regarding your race...
IT'S JUST FRICKIN' COFFEE PEOPLE!!!
RENO, NEVADA -- I recently went to the Starbucks on Roberta Lane in Sparks/Reno Nevada and typically not a fan. I ran Dutch Brothers coffee for some time and am a big advocate for cheerful talkative employees which I find rare at Starbucks.
I was pleasantly surprised that a young man named ** and a woman with red hair whose name I didn't catch were so pleasant. Asked me about my day, made sure they got my drink correct, and were overall just very upbeat and nice. The nice is what I want to point out. It was very refreshing as well as greatly appreciated after a 12-hour clinical day headed to the library to study till midnight. These two particularly ** deserve some kind of compensation
AVONDALE, ARIZONA -- I was in the Starbucks on 105th ave and Indian School Rd. It was around 10 am on a Friday, it wasn't busy. There were no napkins on the station, but the huge bag of napkins were left on the station. There was trash all over it and coffee stains. A guy and a girl was standing by the drive-through window, giving each other back rubs and neck massages. I have meetings here for my group all the time. I'm going to rethink where I bring my group, this location was so close to all of us to meet at on a regular basis. I guess I will have to find another location. I will keep checking back to see if things change.
ANAHEIM - HARBOR AND BALL, CALIFORNIA -- Harbor and Ball. This was the most disgusting and disorganized Starbucks I have ever been to. I have been to them all over the world, but I would never go back to this one. It started out with the ordering. They had one person taking your order and writing on the cup. Then the cup was sent over to make the drink and you stood in a different line to pay. When we got to the cashier, we had to tell team again what we ordered! Then when we went to pick up the drinks, there was spilled coffee and other sticky stuff all over the counter.
HERNDON/RESTON, VIRGINIA -- I see a recurring theme in many of the reviews. The local management (usually at the district level) makes the same mistakes over and over again, causing the best employees to leave (or even firing them for behaviors that are a direct result of management failures). I have seen an equally large turnover in the district level management, leaving very little continuity. The results of a manager's poor (and sometimes inappropriate behavior) usually manifests itself only after the several months of poor performance on their part, and then they move on.
When a corporate entity permits this type of behavior to persist, such that it affects the quality of the service and the products it sells, eventually the public catches on and the flow of repeat customers diminishes. I can see that at many Starbucks locations, repeat customers are not as important as the constant influx of new consumers. I would have hoped that the corporate leaders would have learned a lesson from the last downturn, and placed a higher value on quality - both within their management ranks and their business practices.
I've drawn the line with Starbucks. I tried to purchase coffee at Starbucks, Chino Hills, California. Here is what I got: a fifteen minute wait and a rude barista. If you want a refill, they make you wait in the line all over again, rather than fitting it in during a logical pause in their routine -- even if you pre-paid for the refill the first time, you must wait 15 minutes in line again. I'm not giving friends Starbucks gift cards anymore and I'm not spending high prices for long waits, and poor customer service at the counter. It's so sad to see a formerly great American company fall so far, so fast.