MIAMI -- This morning I went to a Starbucks store at Biscayne Blvd & 69 St. in Miami, FL. to buy a Chai Tea about 8:45 am, 01/02/2010. I am very displeased with my service at Starbucks this morning, I asked for a Chai Tea Latte but I got a regular Chai Tea "Tazo®" ($1.45 + tax) and I was charged for a tall Chai Tea Latte ($2.95 + tax). When I went to ask the employee about it, he answered With a rude manner, "I DO NOT HOW MUCH I CHARGED YOU" then he turned his face "with a bad attitude" to his friend he was talking to.
NEW YORK, NEW YORK -- I just came from a Starbucks in Grand Central Station in Manhattan (Lexington Avenue between 42nd and 43rd). I tried to order a tall coffee and an apple fritter. The drugged-out idiot at the cash register finally came up with $3.65. It took awhile, he had to figure out which buttons to push. I handed him a 20-dollar bill and said "Wait I don't want any more change in my pocket, I'll give you the change." I reached into my pocket and had ONLY quarters and dimes. I handed him 2 quarter and 2 dimes = $0.70. This baffled him. He couldn't figure out how to enter the overpay and make the change.
He stares at the cash register for several minutes and then pushes some more buttons and I see the cash register flash CHANGE $16.85. Then, scratching his head he starts to try to count out $0.85 from the register. But I say "excuse me, I gave you $0.70 in change so that I wouldn't get more change back and you owe me $17.05." Complete blank comes over his face. He can't fathom it. His lip is hanging down to his chin and his eyes are rolled up. He then thinks a bit and says "no sir, you gave me fifty cents." to which I reply, "why would I have given you "fifty cents" when I was trying to avoid getting change back? I gave you 2 quarters and 2 dimes."
"No sir, one of those quarters was a nickel." And there is no winning, this lunacy goes back and forth and back and forth, and he can't get it. Finally a manager (I think) comes over and asks what the problem is. I now say "I'd like my money back, I'm not buying anything if you are going to rip me off." He says "Fine", looks something up on the cash register, prints something out and then hands me back $20.70!!!!!!!
They still don't get it. AND I DIDN'T GET MY APPLE FRITTER! And it's 11 pm in NYC and everything is now closed and I had to walk to another Starbucks on the other side of the terminal and have a piece of lame dry pumpkin bread for dinner. The manager of this store is a woman named ** and quite frankly if she is any indication of the training of the employees there, she needs to be removed pronto.
I also just called the store to try to speak with ** (after another store told me who the manager was and the phone number) and the other employee who picked up the phone couldn't take the message. She tried, but I could tell that when I gave her the name of my business (I am now back in the office in the Chrysler building) that even asking me to spell it was beyond anything she could comprehend. The world is becoming a sorry place and unfortunately America used to be an awake and aware place, and it's going down the tubulars real fast. WAKE UP PEOPLE!
TUCKER, GEORGIA -- I find it quite interesting that most locations promote smoke-free environments, yet allow associates to smoke pot on their breaks "25 feet away". I've witnessed this numerous occasions at one particular location and it is always the same couple people, behind the wing restaurant or in a cute silver car. You cannot tell me management is unaware unless they are one of them. Regardless a clear example of hypocrisy at its best. I can only assume random drug screening is not part of their employment. Disappointing as well as a turn off for this customer of 13+ years.
GREENSBORO, NORTH CAROLINA -- Everyday I order more than $10 worth of food for 10 years from this Starbucks. However, this new employee decides to skip my order for more than 10 minutes. The sad part is 4 white customers received their orders before I have, a foreign black man.
WESTMINSTER, COLORADO -- I had the worst customer service experiences for Starbucks store #10437 at 03:22 pm on 8/16/2013. The cashier was very unfriendly and rude. I ordered a plain bagel and requested it to be toasted. The cashier totally forgot to give it to me, I waited about 15 minutes and asked where my bagel was. She just looked at me and ignored me. I think she should get fired.
MAPLE VALLEY, WASHINGTON -- I work nearby, went there everyday for 2 years. I might have gotten maybe 10 good drinks at the most. It was frustrating. I usually had to have it remade which wasted my 30-minute break. Most the time however I just started dealing with the foam less drink. But for the price and the big name of a Starbucks drink, the baristas should know how to properly foam a drink and it applies to many locations. I've learned a good drink from Starbucks is few and hard to find. BETTER TRAIN YOUR BARISTAS STARBUCKS!
UNION CITY, CALIFORNIA -- After a five month break I returned to Starbucks for a latte and my favorite blueberry scone and find they have replaced it with an item that doesn't even resemble a scone. It is half the size, tastes like a piece of dry cake with no flavor. The clerk was rude when I asked about it and service took forever. I will be taking my business to Peet's Coffee from now on. Starbucks prices are beyond high and quality has gone downhill steadily for the last year. Bad business decisions and poor customer service chase away customers!
NEW ORLEANS, LOUISIANA -- On 4 November I visited Starbucks Sheraton 500 Canal Street, New Orleans, Louisiana, 70130. I purchased 1 latte, 1 orange juice, 1 brownie and a packet of glazed almonds from station 01. The invoice number was #** and I was charged a total of $43.98. Only the two drinks were listed, but not itemized at all. I did not look at the invoice until later as I had to catch a plane. I feel very disappointed that I was overcharged by at least double the amount of my purchases, and that things were not correctly itemized on the docket.
NORTHVILLE, MICHIGAN -- 8 mile and Haggerty Rd. in Northville, Mi. Been frequently visiting this location and as of today, it was the last straw. The cashiers ignore you. The persons making the coffee take their sweet old time. And when you do finally receive your order it tastes like crap. I had to remind the workers what I had many times just so my coffee wasn't passed off to another customer, as well as the workers giving out orders that were after yours being served before yours. Done going to this location.
LAS VEGAS, NEVADA -- So, no Starbucks in airports ever have toasters for bagels. It's one of the only places at times to find a bagel and is it too much to ask to get it toasted? Who eats just a plain bagel? It's ridiculous. You're actually losing money because of this one incident. I will never choose Starbucks for anything. I saw a few other people walk away as well because of the issue. I don't even care to toast it myself but bagels get toasted and I wanted it for breakfast and now I'm just p****d off.