Preview Review

Next Review

Startec Consumer Reviews - Page 3

Most Popular | Newest | More Options >
More filter options:
False Information
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TEXAS -- The customer service representative are giving different information. They gave me the rate before I sign up then after I checked my bill and it's a different rate. I called them and the representative and manager are so rude. They are not helpful and did not even provide any options. Don't sign up with this company. Poor customer service. I called again and spoke to different manager and they are all rude... Poor customer relation skills. Don't waste your money here.

Replies
Startec Thinks I'm Stupid
By -

ROCKVILLE, MARYLAND -- I signed up for Startec last May 26th when I didn't have a phone card handy and had to make an emergency call to the Philippines. After talking to a really nice agent about the details of their services such as not having to dial the access number when dialing from my cellphone, I started making my calls. When I opened my bill from my AT&T on June 2nd, I almost had a cardiac arrest after seeing a $1345.51 bill.

So I called Startec's customer service to clear up the miscommunication and was on hold for almost an hour while they were trying to trace the phone call when I signed up. Finally, they gave me a 24 hr waiting period for them to locate that call so we can listen to it together. I'm still waiting for them to trace it. When I asked to talk to a manager, I was given a 48-72 hr waiting period for them to call me back?! I wrote a letter and faxed and emailed it to corporate and customer service and got this response:

"I apologize if there was miscommunication during the sales call and this is the reason we send out the welcome package to clear up any questions or concerns the customer may have. Startec does not issue credit for charges that were incurred through another provider. If there is anything that I can do to further assist you please feel free to contact me."

But let me clarify that the "Welcome Package" was sent to me BEFORE I talked with the agent and had no instructions specifically for the service I was trying to avail. The person who wrote that email didn't even give "its" name but instead just left the regular customer service line so when I try to call them back, I have to retell my story over again. STARTEC THINKS I'M STUPID FOR FOLLOWING THE INSTRUCTIONS THEY GAVE ME WHEN I SIGNED UP.

Replies
Startec Is a Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROCKVILLE, MASSACHUSETTS -- This company is a scam. I had technical issue and they couldn't fix it for 3 weeks. When I tried to cancel my account I finally got a supervisor. Nice Guy - He told me the Problem was with my Local phone Company and offered me a different plan; I had to pay upfront for this plan. He assured me that it would be no trouble going forward. Sure enough next time I tried to make a call I had the same issue. I cancelled the account and asked for my money back. The response was - this account is not refundable. The nice supervisor never told me this!!! I sent the complaint to BBB. Like I said - scam!

Replies
Startec is a scam
By -

Please do not give your debit/credit number to Startec. When I first open up my account with them almost 2 year ago I asked them if there was any monthly fee, they said no. For cell service is just as you go that you can only pay the minutes you used, no monthly or other charges. After carefully look through my bank statement last seven months before I closed my account in June they had been charging me an extra amount. They managed to take 27 dollars to finally close my account.

Surprisingly I received the statement today from Startec even though I closed my account in June and have not been using them since. I immediately called them to have him explain the charges. He said my account is not close and I need to pay monthly fee and because I have not been pay that there are late charges. I told him to close my account he refused saying not until he receive money from me. PLEASE BE AWARE WITH THIS COMPANY. PLEASE MAKE OTHERS AWARE!

Replies
Advertisement
Startec Is A Fraud!
By -

I recently bought Startec prepaid calling card, thinking it's going to solve a lot of my problems regarding long-distance calling. I was fooled by the constant advertisings that Startec is bombarding everyone with nowadays. The experience till now has been pathetic. The calls never get through. I had people back home in India waiting for my call and here I was all messed up after buying this service. Finally I had to buy the same calling card which I earlier used to.

Secondly, these people fool us by saying there are no hidden costs but the truth is far from true. They charge quite an amount! I just don't understand what makes these people have such poor business sense? I mean if they cannot give a quality service why advertise and promote so much? Ultimately the truth's going to be out anyway and nobody is going to buy their services.

And last but not the least, their customer care department is equally rotten. No one ever picks up the calls. It's very frustrating to say the least. So I would really ask you all to exercise your discretion while buying the services of such hoax companies.

Replies
Rip off
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARYLAND -- This company is a rip off. I cancelled my account to them only to find out they're still charging me a monthly fee in my account. I called the customer service. They said it was not cancelled. So even though I have not used any service from them, they're still charging! Customer service did nothing. She said she'll cancel my account which I already did long time, very poor customer service. I have friends planning to sign up for this --I will definitely warn them about rip off.

Company Response 09/29/2015:

Did you get a cancelation confirmation number from theyr reps ? If you didn't , don't blame them ! If you request cancelation and you have unbilled calls when your billing cycle is due the LAST bill will be issued . IF the credit card is registered for autopayment THEN that invoice will mean the LAST payment will be deducted from it. IF you have usage, then pay up !
Startec offeres cancelation confirmation number, if you get one of those you have NOTHIG to do with them anymore

Replies
Bad Company - Stealing Your Money, Beware.
By -

Made some calls using Startec calling company, nobody answered. They charged my account & refused to give me credit, bad customer service. Talking to me like I'm garbage or trying to get some money. Bad bad bad company. Don't trust them at all. Keep away.

Replies
Dishonest Company
By -

One of the worst phone company I've ever seen. They just charged me for minimum usage fee when I canceled my service for couple months without any notice! I got a bill after months I canceled my service! I called them but they said I have to pay that, also he was a very rude person! They are looking for rob your money not giving you service! I don't recommend this company.

Replies
Advertisement
They Opened an Account Without My Permission
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

TORONTO, CALIFORNIA -- I received a bill for an account that I never opened. I called customer services and the explanation that they gave me was that "the account was opened by the SYSTEM" when I dialed **. I don't think this is legal. I have been with Bell for many years and every time I called long distance I dialed in front one of those VoIP number and I was getting billed a reasonable amount as part of the Bell bill. Is it legal for them to "open an account" like this?

Company Response 09/29/2015:

IF you use 1010 access codes that BELONG to this company THAN this company HAS to bill you for the calls you place using that code. They have a billing agreement with your LOCAL company . When you use the code a basic account is created TO keep track of your USAGE and bill you the CORRECT amount . That account, if you can call it that, is something necesary . It has no personal info, just a phone number . And IT IS legal , FCC AND FTC approves. You people should stop, its like you are criticizing THE FCC and THE FTC that are the guard dogs of ANY TELECOM COMPANY .

Replies
Rip Off Fraud Co.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALAMO, CALIFORNIA -- I have opened an account with Startec 3 hours ago. Later when I read the customer's complaints I have changed my mind. I called to cancel my service that I had not used. Startec told me there is a charge to cancel the service, but the representative told me there is no charge. These guys are a rip off. Do not deal with them.

Replies
Top of Page | Next Page >

Startec Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 26 ratings and
33 reviews & complaints.