ROCKVILLE, MARYLAND -- I subscribed in November 2010 and was being charged 7.9 c a minute. A friend called me yesterday March 2013 and informed me that someone told him back in August 2012 that prices dropped to 3.9 cent. So at least since August they've been charging higher rate for the exact same plan. I called and they said will credit you but give us 24-48 hrs, my friend told me good luck; they never gave him credit in August. What a rip off. I'm reporting them to the Better Business Bureau. And of course they aren't going to get a single cent from me. And I couldn't understand their heavy accent.5 Replies - Latest reply on 07/17/2013Add reply
PLAINFIELD, ILLINOIS -- Stay away. Think before getting their service.
Don't be fooled by false advertisement. Charges per minute higher than what is advertised. Calling customer service will not help as well and they will provide you false info as well. Customer service will promise rate change but new calls will be the same rate. Additional charges are more than the total amount that you are paying for the calls.
Cancelling service is a pain. To cancel you need to call customer service and needs to several transfer before someone will tell you that all agents to cancel service is not available. They will promise a call back that does not happen. I called several times and until now my service is not cancelled yet. On top of this, worst is you are getting charge monthly even if you are not using their service.
ROCKVILLE, MARYLAND -- I spoke to two different representative about canceling my services here.
3 Replies - Latest reply on 12/08/2012Add reply
Apparently, they failed to make a "note" of it, so simply put, my cancellation never happened. I had no choice but to pay 2 balances and a late charge even though I had not utilized their services since my "cancellation."
Just as simple as that. You won't find quality here. A bunch of dishonest, incompetent people who try to find a way to take your money.
Avoid at all costs and use a different company for your communication needs.
ROCKVILLE, MARYLAND -- We utilized their non-contract service, just dial this number and get a low rate of 8.9 cents per minute. We did and received charges on our house phone bill of 89 cents for the first minute, and 30 cents per additional minute. This company has addresses in at least Maryland and Texas. Join the movement, contact the Attorney Generals in these states and demand an investigation.
The web sites are:
This is a money hunger company, senseless customer service. probably that is the reason why the customer service agents in this company became senseless people well because of the lots of complain they receive when they bill the outgoing customer. 1 Replies - Latest reply on 02/16/2011Add reply
ATMORE, ALABAMA -- Don't let Startec Global Communications cheap rates fool you !!! They might provide you with cheap long distance rate but, the hidden fees are not cheap at all !!!! They don't mention that when you initially sign and enroll with them. All the fees comes after you make the the long distance phone call. For example there is a carrier cost recovery fee, (15% of the total bill) federal universal service fund, (12% of the total bill) on top of that the federal tax, state tax, local tax, franchise fee and the misc. fee. All in all you will be paying half of the bill in fees ! In my opinion Startec Global Communications is a total rip off !!! I recently filed a complaint with the BBB about this crooked company. Read the fine print and ask for the undisclosed info that they don't tell you about before signing up. And oh . . . good luck trying to close your account with them. They will put you thru the loops and put you on hold for eternity while at the same time you're furious, pissed off and irritated ! Add reply
This was the first low cost international calls company which contacted me some days after my move from Europe to NYC. I made a single call to Germany using their service. Meanwhile I received more interesting offers and stopped using Startec Global Communications. However, they do not forget my credit card number and charge me regularly with invoices for non-provided service. Is their a chance to stop this kind of frauds?Add reply
CHECK YOUR BILLS!!!
ROCKVILLE, MARYLAND -- This company is one of the largest rip-off artists in the country. My problem with them started in late 2008 after watching their ad. I called and of course, they put me through the nicest sales people ... read full review3 Replies - Latest reply on 07/22/2011
Stay away from Startec Global Communications!!!!!!!!! BIGGEST CROOKS. After 5 months, I'm still waiting for my refund of $52.00.
1 Replies - Latest reply on 11/04/2009Add reply