Auto claims with State Farm
SPRINGFIELD, NEW JERSEY -- This remark about State Farm dates back to 1999. I had an accident on black ice, while driving to work on Interstate 78 West in NJ, around Springfield, NJ. I was going at the lowest speed possible--under 10 mph, and everyone else was as well, since the road was very slippery (the state trooper told me later that the road should have been closed). Someone in front of me put on his brakes and I tapped mine slightly, then completely lost control of the car and slid around in a 180 degree turn, and was hit by an oncoming tractor trailer sliding down the hill. I was hit so hard that I hit my head against the driver's window. I don't remember much about it because I think I passed out. I came to to find the car resting against the divider. I had done a 360 degree spin and my Dodge Stratus had been hit very hard, but I walked away without a scratch, incredibly. However, my car had terrible damage--over $12,000 worth, and it should have been totaled as it was only worth $10,000. It was repaired but I had to take it back again and again. First, the inspector did not notice the gas pedal was broken--very loose. I was the one who picked up on that. Then I started having leaks. The front passenger side of the car would fill up with water when it rained. I finally got someone who found that the body seams of the car were falling apart--literally coming apart, from the impact of that crash with the tractor trailer. I was, by the way, found entirely at fault by State Farm although I WAS NOT CITED by the state trooper, nor was the truck driver who hit me. I ended up trading in that car for another one. State Farm charged me a surcharge of 40% for an accident that was totally unavoidable--my only fault was being there in the first place, but I was trying to be a good employee and get to work in Jersey City, NJ.
Later on, I contacted an attorney about what had happened and he had formerly taken a case to court against State Farm and won. Apparently they have a history of terrible coverage and customer service practices, not to mention coverage when you have repairs after an accident. I would never again use State Farm.