State Farm Insurance Claims - Page 2

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26 reviews & complaints.
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Robbery/Victim Treated As I Were The Robber/Perp
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TUCSON, ARIZONA -- My RV was broken into/severely damaged/valuables stolen while setting beside my home. State farm agent filed 3 claims, 1) RV insurance 2) homeowners ins 3) fire insurance. As of this date: my homeowners deductible has been raised to a 1% or 1,875.00. My vehicle history shows a total of $12,000.00 (Total of 3 claims) comprehensive claim. I tried to move one of the vehicles to farmers insurance, won't take me, the $12,000 claim made me not insurable.

How can I be the victim of a robbery and destruction of property and be made the victim of the insurance company too. I have asked my agent.. No response.. Bad treatment.. Bad result.. Something has to be available for me to do to correct this. Help!!! Add insult to injury. Loss of RV use for 1 and 1/2 years. That's how long it took to get RV usable. Job was never finished. I am now finishing it myself out of pocket. Police have never found any one. They have fingerprints.

     
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Don't Use State Farm Insurance - They Drop You For 2 Claims
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Long story short - Snow knocked down part of my fence and I put in a claim. Since part of my fence was already leaning over and broken out of the ground, the wind took down the rest of the fence within a week due to support was gone. I called and told them and they were more than happy to open a new claim for the second part of the fence. Turns out, they drop you for 2 claims. If I knew this then, I would of never let the claim representative make it into 2 claims. Now, I am not being renewed and the quotes I'm getting because of the 2 claims on my record are more than twice what I was paying. THANK YOU STATE FARM.

     
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Cheated by State Farm
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My car was hit by a State Farm insured and I was turned over to a State Farm claims adjuster after having to make 2 calls to the agent of the insurer. Since I was told that I could either take my vehicle to one of State Farm approved shop or get one of their adjusters to look at my vehicle, s damage, I opted to have an adjuster to look at my vehicle.

Prior to the adjuster showing up at my home I took my vehicle to one of State Farm approved shop for a separate estimate of damages. When the adjuster showed up to look at my vehicle I had to end up showing him the estimate from the shop of their choice because he could not understand why their estimate were different. The adjuster then stated to me, that "Black was Black and White was white in his book and he would not pay for tint in an estimate.

When I called the Claims adjusters supervisor and stated the problem to her, she got very rude and said, I could take my vehicle to a shop to get it repaired and they could consider a supplemental claim but not necessarily pay for tint to paint my car back to the way it was. I asked for another adjuster of their choice to re-examine my vehicle since I felt that the first adjuster apparently must have been new or just didn't know what they were doing and I was told their estimate was final that if I didn't like it.. Well it was too bad because there was nothing I could do about it.

     
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State farm not fair
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MARRERO, LOUISIANA -- The day after thanksgiving my car was struck by a client of State Farm while I was sitting at a red light. After giving my version of what happened 3 times to 3 different people, I asked when can I get a rental car so I could be able to get around. I was told that they had to wait for the estimates to come in on all 3 of the vehicles involved in the accident (I am covered by progressive, the other 2 by State Farm including the at fault driver).

The investigation concluded that I bore no responsibility and was not at fault, amazing huh? I was sitting at a red light.. was told that I should go to my insurance comp. and get a rental through them. Their client had minimal coverage and there may not be enough to repair my car, pay my medical expenses (yet to be incurred) and cover a rental car fees. It has been 5 days and I refuse to go to my insurance company. They also offered me $1000.00 as a settlement along with $3000 set aside for medical expenses. I declined... to be continued.

     
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How does the State Farm insurance claim process work as a Team?
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BAKERSFIELD, CALIFORNIA -- When my husband got into an accident with a driver insured with State Farm a SF agent called and left a message on our phone that anyone on Team 3 can help him file a claim. The problem is that no one person appears to be in charge of the claim on this team. This team acts dysfunctional. There is no harmony, no agreement among these team players. Each phone call and each letter from State Farm is from a different team member. It is ridiculous to repeat how the accident occurred when a new team agent calls. This info should already be in the claim file. One team agent said get an estimate of damages from a repair shop of your choice and that State Farm will pay for the car damages.

I got the estimate and the car is a total loss so the agent said a claims adjuster will inspect the vehicle and to give the adjuster the estimate from the auto repair center. But right after that phone call another team agent called and said SF will not pay for the car damages and that SF is going to investigate the accident. I find this confusing because I don't know whom to believe. Another team agent wants to set up an appointment for the car inspection, but another team agent said my husband is responsible for the accident and wants reimbursement for their client's damages. Who has the authority to make decisions on this claim?

     
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Fraudulent To Call Themselves Insurers (In My Opinion)
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MOBILE, ALABAMA -- If you have State Farm as your insurer, I highly encourage you to change coverage. They will find any reason NOT to pay your claim. A few weeks ago a driver lost control of his vehicle and ran through my house. The driver said that someone "cut him off in traffic". To State Farm (the driver's insurer) this means that it wasn't really the driver's (insured's) fault. So, they are refusing to pay any of my home repair. Leaving the $ 4000.00 damage up to me personally.

Last time I checked, a driver is supposed to be in control of his vehicle at all times. State Farm knows this, there is no "other vehicle" that was involved in the accident. However, State Farm insists that it was the Phantom Vehicle's fault and they refuse to pay. NEVER NEVER engage in business with them. You will be sorry. I had State Farm coverage for much of my life. But, I promise you (and them) that I will never use them for coverage again!

     
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Issues With Claim For Roof Damage Due To Hail
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CONYERS, GEORGIA -- Had hail damage to my roof on my home. Adjuster came and confirmed. I had already had a couple estimates but he adjuster's own estimate was about a thousand too little but said if the contractors actual costs are indeed higher to just submit the final invoice after the work is completed and they would adjust the difference. Well after the work was done I never could get the adjuster to return my calls. I have received the amount that the adjuster originally estimated for. I then contacted and faxed the information to State Farm's office.

My agent gave me of which the initial conversation over the phone indicated they were going to adjust for the difference. A few weeks passed and I called on a status on the claim. Everyone I talk too says the claim is paid and no adjustments have been made nor are they willing to do so or even discuss it. I am now filing a complaint with my states do nothing insurance agency but I am also going to switch to a different insurance company right away.

     
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Dropped after claims
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What's the point of having insurance if the insurance companies don't want you to put in a claim? Thought that was the whole point of having coverage! State Farm decided to drop us after two water damage claims that we put in. Both damages were caused by the condo owner above us. When we talked to our agent and adjuster they assured us that these two claims wouldn't affect us and that they were going to go after the people above us. The whole insurance industry is a scam. They want our money, but when they have to pay out they get rid of you. We'll be moving all our policies to a different company.

     
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Auto claims with State Farm
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SPRINGFIELD, NEW JERSEY -- This remark about State Farm dates back to 1999. I had an accident on black ice, while driving to work on Interstate 78 West in NJ, around Springfield, NJ. I was going at the lowest speed possible--under 10 mph, and everyone else was as well, since the road was very slippery (the state trooper told me later that the road should have been closed). Someone in front of me put on his brakes and I tapped mine slightly, then completely lost control of the car and slid around in a 180 degree turn, and was hit by an oncoming tractor trailer sliding down the hill. I was hit so hard that I hit my head against the driver's window.

I don't remember much about it because I think I passed out. I came to to find the car resting against the divider. I had done a 360 degree spin and my Dodge Stratus had been hit very hard, but I walked away without a scratch, incredibly. However, my car had terrible damage--over $12,000 worth, and it should have been totaled as it was only worth $10,000. It was repaired but I had to take it back again and again. First, the inspector did not notice the gas pedal was broken--very loose. I was the one who picked up on that. Then I started having leaks. The front passenger side of the car would fill up with water when it rained.

I finally got someone who found that the body seams of the car were falling apart--literally coming apart, from the impact of that crash with the tractor trailer. I was, by the way, found entirely at fault by State Farm although I WAS NOT CITED by the state trooper, nor was the truck driver who hit me. I ended up trading in that car for another one. State Farm charged me a surcharge of 40% for an accident that was totally unavoidable--my only fault was being there in the first place, but I was trying to be a good employee and get to work in Jersey City, NJ.

Later on, I contacted an attorney about what had happened and he had formerly taken a case to court against State Farm and won. Apparently they have a history of terrible coverage and customer service practices, not to mention coverage when you have repairs after an accident. I would never again use State Farm.

     
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Claims Adjuster - Katrina (Last Name Unknown)
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This alleged State Farm claims adjuster called me and refused to provide basic identification information that would allow me to validate that she indeed was a representative of State Farm Insurance. Have no idea if she was attempting to steal personal identity information or what? Have contacted State Farm Insurance CEO for remediation. In addition ** (Last Name Unknown) 301-620-5840 was extremely rude and unprofessional. Have contacted State Farm Insurance CEO for remediation about that also.

     
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