State Farm Insurance Claims Consumer Reviews - Page 3

MARRERO, LOUISIANA -- The day after thanksgiving my car was struck by a client of State Farm while I was sitting at a red light. After giving my version of what happened 3 times to 3 different people, I asked when can I get a rental car so I could be able to get around. I was told that they had to wait for the estimates to come in on all 3 of the vehicles involved in the accident (I am covered by progressive, the other 2 by State Farm including the at fault driver).

The investigation concluded that I bore no responsibility and was not at fault, amazing huh? I was sitting at a red light.. was told that I should go to my insurance comp. and get a rental through them. Their client had minimal coverage and there may not be enough to repair my car, pay my medical expenses (yet to be incurred) and cover a rental car fees. It has been 5 days and I refuse to go to my insurance company. They also offered me $1000.00 as a settlement along with $3000 set aside for medical expenses. I declined... to be continued.

CONYERS, GEORGIA -- Had hail damage to my roof on my home. Adjuster came and confirmed. I had already had a couple estimates but he adjuster's own estimate was about a thousand too little but said if the contractors actual costs are indeed higher to just submit the final invoice after the work is completed and they would adjust the difference. Well after the work was done I never could get the adjuster to return my calls. I have received the amount that the adjuster originally estimated for. I then contacted and faxed the information to State Farm's office.

My agent gave me of which the initial conversation over the phone indicated they were going to adjust for the difference. A few weeks passed and I called on a status on the claim. Everyone I talk too says the claim is paid and no adjustments have been made nor are they willing to do so or even discuss it. I am now filing a complaint with my states do nothing insurance agency but I am also going to switch to a different insurance company right away.

What's the point of having insurance if the insurance companies don't want you to put in a claim? Thought that was the whole point of having coverage! State Farm decided to drop us after two water damage claims that we put in. Both damages were caused by the condo owner above us. When we talked to our agent and adjuster they assured us that these two claims wouldn't affect us and that they were going to go after the people above us. The whole insurance industry is a scam. They want our money, but when they have to pay out they get rid of you. We'll be moving all our policies to a different company.

JACKSON, TENNESSEE -- I put in a claim for roof damage. The wind blew some shingle off my roof, roof began to leak, run down my hall onto the carpet. File the claim, was instructed to call a contractor out to take a look. Contractor said about a $687 in damage. A claim adjuster came out, said about $400 damage. I ask why the big difference. He said because of hail damage which he stated we hadn't had in several years, which was a lie, just had large hail last year.

Call the claim office back. I was instructed to call another contractor out to give another estimate and send it in, which I did. He estimated $678 damage roof had to be re-shingle. Never heard from the claim office like he promised. Call several times. Never return my calls. Finally got in touch with him. He said he would send a new claim adjuster to meet with the contractor to take a look. It turn out to be the same redneck adjuster. I'm never late on payment. I have all my Insurance (life, auto and home) with them.

TUCSON, ARIZONA -- My RV was broken into/severely damaged/valuables stolen while setting beside my home. State Farm agent filed 3 claims, 1) RV insurance 2) homeowners ins 3) fire insurance. As of this date: my homeowners deductible has been raised to a 1% or 1,875.00. My vehicle history shows a total of $12,000.00 (Total of 3 claims) comprehensive claim. I tried to move one of the vehicles to farmers insurance, won't take me, the $12,000 claim made me not insurable.

How can I be the victim of a robbery and destruction of property and be made the victim of the insurance company too. I have asked my agent.. No response... Bad treatment... Bad result... Something has to be available for me to do to correct this. Help!!! Add insult to injury. Loss of RV use for 1 and 1/2 years. That's how long it took to get RV usable. Job was never finished. I am now finishing it myself out of pocket. Police have never found any one. They have fingerprints.

CALIFORNIA -- Yes, lousy service on a claim that the car was parked in a space and hit by one of their clients, open and shut case. Now they say the payments in the mail, heard that one before and still waiting. Nothing but a bunch of liars!! If the effort was put into handling claims as they sit on their behinds, it wouldn't take long to process. As for being a State Farm client good luck to you. You won't change my mind or a lot of others who feel the same way. Can't wait til they stick it to you, and you start squealing like a pig, it will happen.

BAKERSFIELD, CALIFORNIA -- When my husband got into an accident with a driver insured with State Farm a SF agent called and left a message on our phone that anyone on Team 3 can help him file a claim. The problem is that no one person appears to be in charge of the claim on this team. This team acts dysfunctional. There is no harmony, no agreement among these team players. Each phone call and each letter from State Farm is from a different team member. It is ridiculous to repeat how the accident occurred when a new team agent calls. This info should already be in the claim file. One team agent said get an estimate of damages from a repair shop of your choice and that State Farm will pay for the car damages.

I got the estimate and the car is a total loss so the agent said a claims adjuster will inspect the vehicle and to give the adjuster the estimate from the auto repair center. But right after that phone call another team agent called and said SF will not pay for the car damages and that SF is going to investigate the accident. I find this confusing because I don't know whom to believe. Another team agent wants to set up an appointment for the car inspection, but another team agent said my husband is responsible for the accident and wants reimbursement for their client's damages. Who has the authority to make decisions on this claim?

MOBILE, ALABAMA -- If you have State Farm as your insurer, I highly encourage you to change coverage. They will find any reason NOT to pay your claim. A few weeks ago a driver lost control of his vehicle and ran through my house. The driver said that someone "cut him off in traffic". To State Farm (the driver's insurer) this means that it wasn't really the driver's (insured's) fault. So, they are refusing to pay any of my home repair. Leaving the $ 4000.00 damage up to me personally.

Last time I checked, a driver is supposed to be in control of his vehicle at all times. State Farm knows this, there is no "other vehicle" that was involved in the accident. However, State Farm insists that it was the Phantom Vehicle's fault and they refuse to pay. NEVER NEVER engage in business with them. You will be sorry. I had State Farm coverage for much of my life. But, I promise you (and them) that I will never use them for coverage again!

HERMITAGE, TENNESSEE -- On Dec. 13, 2007 my small retail business store was burglarized. I received a claim number on Dec. 19, 2007. To date, my claim has not been paid and State Farm is trying every trick in the book not to pay the claim. I have provided State Farm full disclosure of all my business financials for the past two years. After I provided them with all my financial information I thought they would go ahead and settle the claim. They turned around and ask me to make a statement under oath. After another delay stunt I hired an attorney because I do not trust State Farm.

I told the adjuster that I had no problems making any statements under oath and I wanted to get this done asap because the delay has continued to hurt my business due to the loss of inventory. I learned today that they scheduled the meeting for May 22, 2008. By that time my claim will be a 153 days old. I know that a lot of the things aimed at me were in retaliation because I made several complaints to the corporate office. I have been a State Farm customer for 19 years.

When a company that makes billions every year treats there customers with no regard you wander how they stay in business. I just want to pull my hair out because it seems that State Farm has set out to put me out of business. I have taken my business else where and I hope that other people will do the same. I am in the process of writing a testimonial book about State Farm and their bad service. If anyone would like for their story to be printed please email your story to **.

SAN JOSE, CALIFORNIA -- My wife was traveling on a California freeway when some debris was kicked up by a car in a neighboring lane and did some minor damage to the rocker panel and below the rear bumper. This was totally unavoidable. I was a State Farm customer for 25 years. When on the phone with the claims agent, he kept on pushing that this was a collision. Well, it was a collision of sorts, but unavoidable and should be covered under 'comprehensive' not collision.

Well, naive me, I said okay, it's a collision. I trusted State Farm in that they would have my best interests in mind being a longtime customer with a minimal claim history and that this was clearly unavoidable. Well, in a few days I get a notification that we were 'at fault' and this would blemish our faultless record. We were deceived.

Luckily I took pictures of the damage which clearly showed how it was impossible to avoid what happened. The 'at fault' was reversed. By this time I canceled all my State Farm insurance and went with another vendor. My local agent, who I had done business with for many years, turned out to be worthless and just hid in a corner. The lesson learned: Don't give into the claims agent. Stand your ground if you believe the incident was NOT your fault. State Farm is NOT on your side and will place the blame on you if they can get away with it.