EVERETT, WASHINGTON -- Dec 22 2012 we left on a 28 day cruise, (50th anniversary) returned home Jan 17 2013. We noticed a big increase in propane, Feb the same thing. March 4 utility room floor was buckling. We then found a hot water pipe spraying hot water into the 8 inch insulation, which it melted. Called plumber fixed pipe. Called agent they had Servpro come dry out the crawl.
Two days later adjuster shows up he says "we won't cover this" (reason it's a maintenance problem) so we contact state insurance commission. What a joke. The CEO of State Farm he sends in another adjuster. "We won't cover this. It should be reported earlier (but we were not here)." End of story. I have been with this company 41 yrs first claim filed. Total bundled premiums 3K per year. This denial of coverage cost me 16K out of pocket. This company has many complaints against it in this state.
ANN ARBOR, MICHIGAN -- When my bill goes up there was never an explanation if it's a rate increase or expected savings either due to increasing deductibles or agreeing to using "In Drive". Should I not be entitled to hear any change on premium first from the Corporate HQ prior to seeing it on my bills? Is it possible that your agent does not know how to factor out any increase/savings from your regular monthly charges? Do you agree with his answer "I do not know what the real savings were... or I don't know how to figure it..." but he knows how much rate increase six months from now, explicitly accurate on each of 2 cars? Don't I have legal rights to know the truth and only the truth?
LANSING, MICHIGAN -- State Farm Insurance has given me the run around for two months while trying to switch insurance companies. After finally getting it straight and getting on the insurance. We were informed today we were getting cancelled because they can not obtain a "Letter Of Experience" from our last insurance company. We had contacted our old insurance several times and they have no idea what this letter is.
We have given State Farm the number of the old insurance company and have asked them to contact them so we could get it fixed. We sent them all the paperwork we could obtain but still got cancelled. Of course we had sent them a payment and they accepted it so now we have no extra money to pay another agency to obtain insurance. The insurance agents name is Michael ** and they are based from the Lansing office.
ATLANTA, GEORGIA -- I have been with State Farm insurance for over 40 plus years. I carry auto, property, and life insurance policies with this company, and recently I had a property claim filed with this company. State Farm has now taken to operating a less than up front business. Upon filing my claim I was forced to go through my agent and several adjusters and finally was directed to a so called underwriter who informed me that some 10 years ago there was a very small clause change in my property policy.
This clause change would require me to list all unscheduled personal property and then insure it up to 80 percent of market value, which would increase my premium by a significant amount. Bottom line is that after being run around for several weeks State Farm refused to pay the claim, yet they have no problem billing me monthly for coverage. I am suggesting anyone dealing with this company seek alternative coverage or else get an attorney to read your policy carefully.
QUITMAN, TEXAS -- My Agent in Quitman TX was great. He did all he could do. They are great people. But as State Farm corp. office SUCKS!!!! They cancelled my auto insurance for a claim they never paid. They ask me to put all my insurance together so I did and then cancelled my auto and never told me even my agency. He did not know. I had no insurance for 3 month and did not know. When trying to talk to the corp office they referred me back to local office. Hell they tried to get answers as well but could not. So as I see it the local office GREAT State Farm Insurance SUCKS. I would not recommend them to anybody not even my worst enemy.
HERKIMER, NEW YORK -- I have been a customer of State Farms for over 30 years I had a claim in 2008 when my roof leaked and caused damage in my home it cost them a little over 2,000.00, but then in 2011 I live by a college and college students damaged my pool which I put in another claim which was over 4,000.00 but the police found the person that destroyed the property and the insurance company was reimbursed. Then with 2 weeks notice they tell me that they will no longer insure our home.
Why do we have insurance? We have paid for insurance for years from our "good neighbor" not to hear "sorry your not longer insured". I would pull all my insurance from them the only reason I am staying with them for autos is because I have grandfathered insurance for my vehicle so the only way they can cancel is if we don't pay the payment, other wise, I would leave them in a heart beat. I would think twice and ask about their policies regarding cancellation.
GRANBURY, TEXAS -- Typical non payout from State Farm. Reputable roofing company stated I needed a full replacement of roof do to hail damage from major storm and tornado. State Farm's adjuster that only works for them called for 500 square feet of patching on a 2500 square. A patch job of that size roof you would see the patch a mile away. The ironic thing is the man was a ac/heating contractor before becoming an adjuster.
After asking him simple roofing questions like how many shingles in a bundle etc... he had no clue!! This man was giving repair estimates on roofs and had absolutely no idea what he was doing. After deductable I ended up with no money for repairs. I am taking them to small claims court now. If I were you I would stay clear of State Farm.
NEW YORK, NEW YORK -- State Farm Insurance is dishonest and the most greedy company in the country. They never recognize their mistakes, never pays for the damage properly. They protect only traffic offenders, but not their honest customers. They do not pay enough and easy violate the legal rights regarding thepayments. Stay away from them.
MT. AIRY, NORTH CAROLINA -- I had a head on collision and was almost killed. To make things short, I got $18,000 out of this lying, disgusting, worthless insurance company. Every time one of their lying commercials come on, I have to turn it, as they all blatantly LIE. When we needed them, they put us on hold, gave us the run around and didn't do much of anything. On the commercials, they sing that stupid jingle and someone magically appears. Wow... nothing like that ever happened to me the 22 years I was with them. They are liars. They do nothing for their customers except take take take...
HOMOSASSA, FLORIDA -- Went to mediation today, could not believe when we were told "Take the lowball settlement. Wait a couple months and get Medicare to pay for your operation." They admitted the accident was their client's fault but are only paying so much because we live in a low-income county.
Don't think it's right that the taxpayers should get the bill when it's their client's fault. This is wrong in so many ways. And I would think illegal but they're above the law and can basically do what they want. Just thought people should know who they're dealing with. If you have a claim grab your ankles cause it's going to hurt. And you will have to come out of your pocket to get your own medical help or like they suggested defraud the tax payers and make them pay State Farm's bills.