On a Sunday afternoon, I attempted to rent a car for an emergency trip- after calling to verify availability of the car, I inquired about insurance, in which the agent said it was necessary to verify coverage, liability, etc. via a State Farm agent. He kindly offered to call the 800 number for State Farm, but was told they could not give him the information.
I called back to speak with a management person, who identified herself as the supervisor. I pleaded my case with her, explained it was of an emergency nature that I needed the info, and she refused to assist. She admitted that she was able to access the info, but because my local agent, Stowe Parker in Gastonia, NC had made the choice not to invest in paying the fee to the 800 service, she could only assist if I were in a collision and needed to rent a car. I essentially BEGGED her for assistance, asked her to make a sound management decision to bend a rule, and keep a customer of 15 plus years happy. She had ZERO compassion, and even less sense.
If you, as a person within management, knew that you could bend a rule (in which no one would have possibly known you had bent), in order to save a veteran customer (who WILL spread the word to everyone within earshot)- wouldn't common sense tell you to do it?? I am quite sure that State Farm executives would rather know she had made a sound decision to bend a ridiculous rule, rather than to lose the money that they will inevitably lose through word of mouth and the cancellation of my policy.
I don't know who to be more upset with- Stowe Parker, for being too cheap to pay for the service (the "supervisor" did state that this is rare, and most ALL other agents subscribe to the 800 service), or the supervisor herself, for being too ignorant to realize her decision to not assist me is far more detrimental. Bottom line, this is pathetic customer service, and Stowe Parker should have some type of back-up service if he is not going to invest in this verification service.
CORAL SPRINGS, FLORIDA -- State Farm was my first insurance company when I turned 16 till recently at 23. When I lost my job and had some issues it was sad to see how this office could not help me since they have collected thousands of dollars from me. My monthly payment was 430 when I first started and was like that for years in till going down to 200. I received the worst customer service from ** and now as I am no longer with State Farm I tell everyone that I can two things.
One stay away from ** office on sample and university because you guys do not give a damn about people. And two if you are with this office leave or transfer to another office. I have waited on a call for the agent ** and never received it. You guys may have dropped me but I will never forget to pass the message to my friends and family. Very sad when it is only about money and no customer service.
EVERETT, WASHINGTON -- Dec 22 2012 we left on a 28 day cruise, (50th anniversary) returned home Jan 17 2013. We noticed a big increase in propane, Feb the same thing. March 4 utility room floor was buckling. We then found a hot water pipe spraying hot water into the 8 inch insulation, which it melted. Called plumber fixed pipe. Called agent they had Servpro come dry out the crawl.
Two days later adjuster shows up he says "we won't cover this" (reason it's a maintenance problem) so we contact state insurance commission. What a joke. The CEO of State Farm he sends in another adjuster. "We won't cover this. It should be reported earlier (but we were not here)." End of story. I have been with this company 41 yrs first claim filed. Total bundled premiums 3K per year. This denial of coverage cost me 16K out of pocket. This company has many complaints against it in this state.
LANSING, MICHIGAN -- State Farm Insurance has given me the run around for two months while trying to switch insurance companies. After finally getting it straight and getting on the insurance. We were informed today we were getting cancelled because they can not obtain a "Letter Of Experience" from our last insurance company. We had contacted our old insurance several times and they have no idea what this letter is.
We have given State Farm the number of the old insurance company and have asked them to contact them so we could get it fixed. We sent them all the paperwork we could obtain but still got cancelled. Of course we had sent them a payment and they accepted it so now we have no extra money to pay another agency to obtain insurance. The insurance agents name is Michael ** and they are based from the Lansing office.
ATLANTA, GEORGIA -- I have been with State Farm insurance for over 40 plus years. I carry auto, property, and life insurance policies with this company, and recently I had a property claim filed with this company. State Farm has now taken to operating a less than up front business. Upon filing my claim I was forced to go through my agent and several adjusters and finally was directed to a so called underwriter who informed me that some 10 years ago there was a very small clause change in my property policy.
This clause change would require me to list all unscheduled personal property and then insure it up to 80 percent of market value, which would increase my premium by a significant amount. Bottom line is that after being run around for several weeks State Farm refused to pay the claim, yet they have no problem billing me monthly for coverage. I am suggesting anyone dealing with this company seek alternative coverage or else get an attorney to read your policy carefully.
QUITMAN, TEXAS -- My Agent in Quitman TX was great. He did all he could do. They are great people. But as State Farm corp. office SUCKS!!!! They cancelled my auto insurance for a claim they never paid. They ask me to put all my insurance together so I did and then cancelled my auto and never told me even my agency. He did not know. I had no insurance for 3 month and did not know. When trying to talk to the corp office they referred me back to local office. Hell they tried to get answers as well but could not. So as I see it the local office GREAT State Farm Insurance SUCKS. I would not recommend them to anybody not even my worst enemy.
HOMOSASSA, FLORIDA -- Went to mediation today, could not believe when we were told "Take the lowball settlement. Wait a couple months and get Medicare to pay for your operation." They admitted the accident was their client's fault but are only paying so much because we live in a low-income county.
Don't think it's right that the taxpayers should get the bill when it's their client's fault. This is wrong in so many ways. And I would think illegal but they're above the law and can basically do what they want. Just thought people should know who they're dealing with. If you have a claim grab your ankles cause it's going to hurt. And you will have to come out of your pocket to get your own medical help or like they suggested defraud the tax payers and make them pay State Farm's bills.
JONESBORO, GEORGIA -- I was hit by a State Farm driver while stopped at a red light. Their driver hit me from behind. State Farm will not pay a fair claim for the diminished value of my brand new 2013 car. They fixed my brand new car with substandard parts (used) and now I have a "new" car with "used" parts and will have to deal with the diminished value in the future when I try to trade it in/sell it in a few years. State Farm sucks.
They should do better for people with new cars. I mean, darn, I hadn't even made the first payment yet before it was hit by their driver and now my only recourse would be to sue the at-fault driver in small claims court to try to recoup some losses. State Farm is NOT a good neighbor and I am glad I don't have them for my insurance and never will!
BLOOMINGTON, ILLINOIS -- I have been with State Farm for over THIRTY YEARS, and I needed coverage for liability just to keep others covered while opening a new business and a new home I was building. Once built I knew I would need full coverage but could not get that until it was completed with both. To make the story short, I ended up having to take EVERYTHING to an entirely different company so they would take it all and include the coverage I needed. I have since dropped both ventures since neither had the type or amount of funding needed. I do however still have the coverage with Farmers Alliance.
I went back to my former agent thinking it might be OK to return to State Farm now since I had the "Blights" removed that they didn't like. Now they find that my "WIFE" keeps me from getting insurance because she had a claim almost three years ago (when her now deceased husband turned in a hail claim on their home in Minneapolis, Kansas). There was a couple whiny little other excuses but I had no problem seeing through those (and the agent had to admit that part)...
There is something missing in this "GOOD NEIGHBOR POLICY" AND I CERTAINLY AM UPSET WITH THE CORPORATE PETTINESS AND LOUSY POLICIES THEY USE. Other than that, I'm sure there are some well-hidden qualities to redeem them all, but I find no further patience to try to be in their graces, but have chosen to be the same "Good Neighbor" they are and cancel any further business attempts with them.
DAVID DOYEA, MINNESOTA -- I am a customer of State farm. I recently changed from Allied. When I switched ** told ensured me the coverage was the same. Now I have been in an accident and I find out I have no towing coverage, no rental coverage, and the claims people are mean. They asked me what I had done, as if I have ever been in an accident before. Friendly Chevrolet, where I bought my car, said they would pick up my car, set me up with a loaner and take car of everything. This is the place I bought my car, not my insurance company. DO NOT GO WITH STATE FARM! They are uncooperative, misleading and unconcerned with their customers. They only seem to care about taking my money.