Preview Review

Next Review

State Farm Insurance Consumer Reviews - Page 3

Most Popular | Newest | More Options >
More filter options:
Pathetic Excuses To Not Repair Car
By -

CHATTANOOGA, TENNESSEE -- I was involved in a 3 car accident. I was sitting at a red light waiting to turn left onto a 5 lane road (counting turn lane). As I waited a red Honda Passport was at my right waiting to turn into the complex I was coming out of. A 1979 Ford truck was coming from my left. They both had green lights, the Honda decided he could make it and DID NOT! His tires had no tread and the truck hit him and that slammed him into me. We had just left State Farm Insurance after over 30 years because of 2 claims that were not our fault but were handled poorly (I'll explain after this).

They got our car to the body shop. The trucks occupants went by ambulance to hospital. The passport was OK. My back started hurting but I did not go, I went to drive a couple of days later. They start puling my car apart and after fighting about the glass that flew at me and damaged my windshield then glass flew all over my cars drivers side and scrubbed the top of the car. There were 2 places on the roof that were damaged and they said they would fix. We found more scrapes on the drivers side of my car from the glass.

They told me at first they would paint the top then after having someone come look at the car again changed their minds because they said my car had been painted before and the spots were not damage from wreck but paint plume. Something of that nature they say was a bad paint job and starts at the bottom were the metal is and just pops up.

I told the girl I'm dealing with there were no problems before especially on the sides where you could see glass had hit and slid down the sides. They "changed" their minds and were now not going to fix it. I told her that in no way am I accepting the car and she told me to get out of their rental. I said fine. We left them before this because of a flood. We bought a car and had it 1 month to the day and it was totaled in a flood.

There were many cars in our complex totaled and they instead of towing them to the auto makers were going to a field and would have "experts" from each make come look at the cars and decide what's wrong. They called and said our car needed new carpet and that's it. I asked them if they knew it went to the field on a tow truck, they said yes, I said don't you think a car that just needed carpet wouldn't have to be towed in? After that they sent it to Mercedes which said if we wanted to strip it completely and start over they would build me a new one. They then tried to price it by comparing cars with 90 to 160000 more miles on it than ours. They are a crappy company. I'm glad we left and wish we had done it sooner!

Replies
Advertisement
State Farm Insurance Is Dishonest and the Most Greedy Company in the Country
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW YORK, NEW YORK -- State Farm Insurance is dishonest and the most greedy company in the country. They never recognize their mistakes, never pays for the damage properly. They protect only traffic offenders, but not their honest customers. They do not pay enough and easy violate the legal rights regarding thepayments. Stay away from them.

Replies
State Farm doesn't like to pay
By -

NORMAN, OKLAHOMA -- My son was in a car accident with another state farm customer. The other customer was a adult and did not call the police to get a police report this was my sons first accident. Now he knows to call the police. The other driver stated he is not going to put a claim in. My son came home and told us what happen. My husband went to the scene and took pictures and took pictures of my sons car. The other driver was looking for a address. He pulled into a driveway and was backing out my son waited for him. The man was going very slow so my son passed him when it was legal to pass the man did not have a turn signal on but turned into my sons car because he found the house he hit my son back tire and my son car went in the ditch. My husband called State farm and told them the guys name and policy number and that there was accident they told him a claims adjustor would call. The calls adjustor called the next day in the afternoon and stated it is my sons fault because the guy is a preacher and he doesn't lie and if it went to court it would be against my son. Nobody has talk to my son seen his car or the accident scene. My husband said how can you state that when you haven't got all the facts. She said my son hit the guy. Which if she bother to do her job that wasn't what happen. My husband call our agent he call the claims adjustor and she was rude to him ask for her supervisor to call back never happen. I called the supervisor and his assistance called me back and said that a claim adjustor for my son will call him. The claim adjustor that we got was just as clueless not as rude but just as bad. He never came out to look at the car, states he did see pictures were the accident happen I don't know how because we never showed any to him nor did he ask to see them when we told him we had them. I guess they never seen them or the ask the other guy whom they seem to been favor because he really didn't have any damage most of the damage came from the ditch. They didn't blame all on my son but gave him 75% of the blame. So they would have to fix his car he only had liability insurance. I have been with state farm for 10 years with a good record. The supervisor that I called didn't care stated he would review the claim I called him in the morning I receive a letter that he review the claim and the adjustor was right the letter came the next day at 11:00 am he didn't review any thing and none of my questions were answered. No lawyer will take the case because no money in it. I cannot believe state farm can get away with this. They wanted my home owners Insurance no way I seen how they pay with a car that was less than 500.00 to fix. I will be getting a new auto insurance. I will tell everyone I know to stay away from state farm.

Replies
15 Years and I'm Cancelled!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

METAIRIE, LOUISIANA -- I have been with State Farm for 15 years. After hurricane Katrina they cancelled my homeowners policy. Now after driving accident free for 25 years I had a minor accident in 2011. Then a friend borrowed my car to take her mother to chemotherapy. She tapped the rear of a car at a red light, ($600.00 payout from State Farm) and yesterday I received a letter from them stating I HAVE BEEN CANCELLED!!! HOW IS THIS FAIR???

Replies
Advertisement
Extremely Rude Demanding Investigator
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CHARLOTTESVILLE, VIRGINIA -- Witnessed an auto accident. To be a good citizen, gave info to police at the scene. Do not know either party involved. State Farm investigator called and began a series of questions. I asked her for her name and what state/city she was in. She became belligerent stating "she would ask the questions." Also said "no one ever asked me that before, why are you asking?" I do not know which party she was representing. Told her all info was given to police.

Replies
Hit By A "Distracted" Driver
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MECHANICSBURG, PENNSYLVANIA -- My car (and me) were rear ended at a high rate of speed, while I was waiting to make a left hand turn. The person who hit me admitted it was their fault (100%) and the police report reflected this. State Farm admitted responsibility and promised to make good on the claim. My car was old (2000 Subaru Outback) but an excellent car. They valued my car at $5300 and the repairs at $4000. The car is drivable but needed to be repaired to pass inspection. They refused to repair it to its before accident condition and "totaled" the car so I could not even fix it myself without going through a lot of inconvenient title changes and legal loop holes.

Anyone with decent values would fix the car to it's pre-accident condition in this situation. If I was at all at fault I would not be writing this. I do not care about "rules" "procedures" or profit margins, just write and wrong. This accident is going to cost me at least $3000 to get an equal car (after their "generous" settlement"). State Farm will gladly take money but all you get out of it is "peace of mine" not responsibility. Dealing with his company sucks.

Replies
Like a good neighbor State Farm is there to collect your premiums and that's it
By -

I filled up with diesel and went to work. My truck started running rough then it quit all together, and I had to have it towed on a Tuesday to the dealership. They couldn't get it started again, they drain out all the diesel and discovered that there was water in the fuel. They ruined a the new fuel filter that they had just put in due to so much water and the fuel injectors. I called my agent and told him the problem and the cost was fifty five to fifty nine hundred dollars and he filed the paperwork. I was called by another agent and told tell them no to do anything until he looked at the truck which my the dealership did.

I received a call on Friday stating they could not honor my clam due to maintenance issues. They stated if I changed the fuel filter like it said this wouldn't have happened. The owners manual says 30,000 miles it was changed at 27,000 and the injectors were changed at 92,000 miles and they only have about 30,000 miles on them, but when they talked to the manufacture they said every 15,000 miles for the fuel filer, and when I explained that the owners manual stated different they wouldn't listen, and then I got to talk to a manager, I told him the story and that my mechanic determine the water done the damage he stated and I quote "I don't trust mechanics". But my agent also saw the water and everything he told me he just sells the policies.

Now it has been three weeks and I am still fighting with these **. My wife has been with State Farm for 40 years and I have been with them for 25. We have two cars, two houses, and a fifth wheel insured by State Farm, but that is soon going to change. I don't blame my agent, he did everything he could even wrote a letter stating he saw the damage. He is a good neighbor.

Guess they are more worried about the bottom line than taking care for loyal customers. I have filed a couple of claims the last one when my grandson totaled our car and there were no problems, but this time I got passed around for one person to another no personal service. I would rather drive without insurance than to give them any more of my money. I think we should all band together and drop State Farm and take their money away and see how they feel about that

Replies
Failed customer service
By -

In June 2008 I went to my State Farm agent ** in Catasauqua, PA to pay my car insurance for six months. Two months later I get a bill in the mail stating I owe $70 dollars for the month of August. Naturally being confused I called my agent and asked what the deal was. She really didn't have a clue what to say or how to fix it. Although she did admit there was an error on their part.

I stated "my monthly policy payments where only $28.34 how do I owe anything at all let alone $70?" She stated "I will get a call back with the details of what's going on and how they will resolve the issue the next day." Next day came, no phone call, so I called them... now the cat and mouse game begins. "She isn't in the office at the moment may I take a message" is the answer I got every time I called. So I had my sister call five minutes after I did, lo and behold she's in the office. I call back right after my sister hangs up, again, "shes not in the office may I take a message."

The only way I got the agent on the phone was by calling the State Farm field office and making a complaint. I called the State Farm field office which deals with billing issues to only find out they don't know what's going on either. An agent from the field office met with my agent to "investigate" the matter. I then find out I not only owe $70 for August but September, October and November which I already paid in full. Here we are almost a year later and I still don't have answers. Now I'm going through it all again this year. I paid for six months again this year. Same problem, new agent.

Enough is enough, after the horror stories I read about people going through hell when they make claims, reports of poor customer service (including my own experiences) I wouldn't recommend State Farm to anyone even my worst enemy if I had one. They are half the price of all the other companies I got quotes from. But price isn't everything.

Replies
Advertisement
State Farm Insurance
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PLYMOUTH, INDIANA -- If you think State Farm is a "GOOD NEIGHBOR" you're wrong!! I purchased a car and 3 days later was hit from behind while sitting at a red flashing light. I was hit by a person who was not insured and was going 55 mph. My car was a total loss.. police stated it was 100% other drivers fault. State Farm has been rear ended me ever since.. which was my insurance!!

They took forever to get an estimate, took forever when they finally did send someone out and took the whole back end of my car apart wanting to attempt to fix it with 10,000 dollars damage. Told them I was not fixing this car!! It was hit too hard and bent the frame in the back!! They still wanted to fix it!! Finally they agreed to replace the car and I had 5 days to purchase a new one, working until late every night at my job that meant I had 1 day to purchase another car.

Now I have to pay for the rent a vehicle!! And would not let me use my own renters insurance that I had paid for on my own policy.. then State Farm reported I was at fault!! What a nightmare State Farm has been.. I will NEVER recommend anyone to State Farm!!! Get out now if you have it, before this happens to you!!! Had to hire an attorney to fight my OWN insurance that I have paid for.

Replies
State Farm - Refusing To Pay For Damages Cause By Their Client
By -

5906 MAIN STREET SUITE 100 OOLTEWAH, TENNESSEE -- After speaking with a claim representative by the name of Chris with the TN Claim Central Call Center, he states that his review of the case shows that there is not enough evidence for State Farm to accept liability for a collision where their client pulled out in front of my client and caused a collision at an intersection. Therefore State Farm (Chris) states that they are refusing to pay for damages caused to my vehicle, since they can't determine who's fault it was and stated that I would be responsible for my own damages and getting the vehicle repaired on my own.

Furthermore, in the police/accident report, it clearly states that Vehicle #1 pulled out in front of Vehicle #2 at the intersection per the narrative that the police officer wrote. The client, Linda ** who was at fault at the accident had stated to both the driver of my vehicle (fiance) as well as to firefighters/EMTs & the police officer that she was at fault and that she would pay for the damages because she 'didn't see' my vehicle.

Both vehicles were stopped at the red light, which my vehicle had the right of way, being the first vehicle stopped at the intersection. After attempting to proceed through the intersection, Linda ** decided she wanted to proceed at the same time, causing the collision.

My vehicle is in an unsafe condition to drive and because State Farm is refusing to accept liability and refusing to repair my vehicle. I am forced to drive an unsafe vehicle where I can't open the drivers door of the vehicle because of the damage. The headlights of my vehicle are out of adjustment and shine directly on the road in front of the vehicle, making it difficult for night time driving which is required several days a week. I do not have another vehicle to drive and this is my only transportation and it's currently unsafe. I need this to be dealt with IMMEDIATELY!

Replies
Top of Page | Next Page >

State Farm Insurance Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 24 ratings and
79 reviews & complaints.
Contact Information:
State Farm Insurance
1 State Farm Plz
Bloomington, IL 61710-0001
309-766-2311 (ph)
309-763-5959 (fax)
www.statefarm.com
Product/Services
Compare Auto Insurance Companies