In June 2008 I went to my State Farm agent ** in Catasauqua, PA to pay my car insurance for six months. Two months later I get a bill in the mail stating I owe $70 dollars for the month of August. Naturally being confused I called my agent and asked what the deal was. She really didn't have a clue what to say or how to fix it. Although she did admit there was an error on their part.
I stated "my monthly policy payments where only $28.34 how do I owe anything at all let alone $70?" She stated "I will get a call back with the details of what's going on and how they will resolve the issue the next day." Next day came, no phone call, so I called them... now the cat and mouse game begins. "She isn't in the office at the moment may I take a message" is the answer I got every time I called. So I had my sister call five minutes after I did, lo and behold she's in the office. I call back right after my sister hangs up, again, "shes not in the office may I take a message."
The only way I got the agent on the phone was by calling the State Farm field office and making a complaint. I called the State Farm field office which deals with billing issues to only find out they don't know what's going on either. An agent from the field office met with my agent to "investigate" the matter. I then find out I not only owe $70 for August but September, October and November which I already paid in full. Here we are almost a year later and I still don't have answers. Now I'm going through it all again this year. I paid for six months again this year. Same problem, new agent.
Enough is enough, after the horror stories I read about people going through hell when they make claims, reports of poor customer service (including my own experiences) I wouldn't recommend State Farm to anyone even my worst enemy if I had one. They are half the price of all the other companies I got quotes from. But price isn't everything.
PLYMOUTH, INDIANA -- If you think State Farm is a "GOOD NEIGHBOR" you're wrong!! I purchased a car and 3 days later was hit from behind while sitting at a red flashing light. I was hit by a person who was not insured and was going 55 mph. My car was a total loss.. police stated it was 100% other drivers fault. State Farm has been rear ended me ever since.. which was my insurance!!
They took forever to get an estimate, took forever when they finally did send someone out and took the whole back end of my car apart wanting to attempt to fix it with 10,000 dollars damage. Told them I was not fixing this car!! It was hit too hard and bent the frame in the back!! They still wanted to fix it!! Finally they agreed to replace the car and I had 5 days to purchase a new one, working until late every night at my job that meant I had 1 day to purchase another car.
Now I have to pay for the rent a vehicle!! And would not let me use my own renters insurance that I had paid for on my own policy.. then State Farm reported I was at fault!! What a nightmare State Farm has been.. I will NEVER recommend anyone to State Farm!!! Get out now if you have it, before this happens to you!!! Had to hire an attorney to fight my OWN insurance that I have paid for.
5906 MAIN STREET SUITE 100 OOLTEWAH, TENNESSEE -- After speaking with a claim representative by the name of Chris with the TN Claim Central Call Center, he states that his review of the case shows that there is not enough evidence for State Farm to accept liability for a collision where their client pulled out in front of my client and caused a collision at an intersection. Therefore State Farm (Chris) states that they are refusing to pay for damages caused to my vehicle, since they can't determine who's fault it was and stated that I would be responsible for my own damages and getting the vehicle repaired on my own.
Furthermore, in the police/accident report, it clearly states that Vehicle #1 pulled out in front of Vehicle #2 at the intersection per the narrative that the police officer wrote. The client, Linda ** who was at fault at the accident had stated to both the driver of my vehicle (fiance) as well as to firefighters/EMTs & the police officer that she was at fault and that she would pay for the damages because she 'didn't see' my vehicle.
Both vehicles were stopped at the red light, which my vehicle had the right of way, being the first vehicle stopped at the intersection. After attempting to proceed through the intersection, Linda ** decided she wanted to proceed at the same time, causing the collision.
My vehicle is in an unsafe condition to drive and because State Farm is refusing to accept liability and refusing to repair my vehicle. I am forced to drive an unsafe vehicle where I can't open the drivers door of the vehicle because of the damage. The headlights of my vehicle are out of adjustment and shine directly on the road in front of the vehicle, making it difficult for night time driving which is required several days a week. I do not have another vehicle to drive and this is my only transportation and it's currently unsafe. I need this to be dealt with IMMEDIATELY!
BLOOMINGTON,, ILLINOIS -- On March 1, 2010 I received a phone call from my State Farm agent ** office at 11517 Snow Rd. Parma, Ohio 44129 (440-888-8838). The ** were trying to get someone else to do their dirty work for them. I was told that someone was trying to get my phone number and they would not give it to them. They told me that they wanted to leave a message for me. She asked me if I wanted the message, and I said "Yes." The message was your mother is in a hospice and she is dying.
They also called other businesses and tried to get my phone number and they would not give it out. They told me they do not do such things as they have asked for. The ** have my phone number and my number has not changed in years. The ** have done everything to hurt me, and I have beaten them at their own game.
I was arrested for domestic violence against my mother whom they put in a nursing home over eighteen months ago. I was arrested on February 20, 2009, spent five hours in jail until bond was posted by my friends. I went to trial on June 19, 2009 and the judge was livid when he heard the case. My attorney asked the judge for Rule 29. This is when a case has not been made by the prosecution or there was not sufficient evidence presented to the court. The judge ruled in my favor.
My attorney told me there is only a one in ten thousand of a chance of such a ruling in my favor. The judge stated there was never any evidence. I won my case, but I still lost. Two days after the trial I went to see my mother on June 21, 2009 and I were to be arrested again. The cops were able to get the nursing home to drop the charges. I have not seen my mother since June of 2009, and the ** have gotten someone else do their dirty work for them, this is such a travesty. You can't see your mother; by the way she's dying, by hearing this from a third party.
I want action taken against ** and State Farm. This is business, and only a business, and should not relay such information. I expect financial restitution along with a change in my agent. The police could have given such a letter to me, a delivery service such as UPS, but they cannot come and face me face to face. I will send this letter to the Board of Director, the Insurance Commission, and the Security Commission. If you do nothing this will be on the radio and television, and I will win in the court of public opinion. All you have done is awaken a sleeping giant.
WICHITA, KANSAS -- My husband was driving the Explorer when it was stolen, from our daycare provider's driveway, on December 22, 2008. It was found on December 24 with a few problems. The side rail on the passenger side was bent and the front passenger side tire ball joint was bent. We assumed the thief jumped a curb. We were given a rental car by State Farm on December 26. The parts were ordered at our dealership, and as of today, the parts are not in (we have called them every day to confirm). I received a call from someone at State Farm informing me she had called the dealership and they didn't know we were bringing the Explorer back to be fixed - not true.
She told me to call them and find out what is going on and that if the Explorer was not at the dealership in a few days, the rental WOULD BE returned. Keep in mind she was extremely nasty on the phone and when the conversation was finished, she just hung up on me. Then this morning I received another call from State Farm from a totally different individual. The number on the caller id came up as unavailable - so I did not answer the call.
I was left another nasty voice mail saying that she had called the dealership and the parts were still not there and I was to return the rental today. I can understand that they don't want to pay for a rental for an extended period of time, but that is why I pay extra on my insurance for a rental car - for situations just like this. The nastiness from the separate individuals at State Farm was and is totally uncalled for.
When my Explorer is finally fixed, State Farm will have lost another customer. It is too bad because I absolutely love my agent. But since I, unfortunately, don't deal with her directly on any claims, I'm finding another insurance company.
MIAMI, FLORIDA -- 3 cents on my experience with State Farm. In a nutshell: I got hit by some speeding nut, towed my car on my own dime to one of the selected State Farm body shops. The body shop gives a $6000 estimate, which would total out the 1995 Toyota Avalon. The State Farm selected body shop I brought my car to wrote up an estimate charging for things that weren't even caused by the accident. They also wrote up the value of my car (i.e. what State Farm would give me a check for should my vehicle be totaled).
They short changed me by $115, saying I had cloth/velour seats, when I clearly have leather, saying I had no floor mats, when they were there. State Farm then had a very brash dame call me and impatiently cut me off and speak with a raised voice telling me my car was being moved to the salvage yard. I said I still had the title and would not agree to settle with a total out check until I had one more estimate from a mechanic I trusted. I removed the car from the salvage lot, which took an entire day, as the salvage lot didn't have the car where it was supposed to be and wouldn't give it up when the tower got there for hours.
I brought it to my mechanic who said it was very fixable and safe to do the job. He also saw the other estimate and said it was outrageous. He also noticed that my car not had no battery and 3 missing rims and tires. So, while it was in State Farms "selected" peoples possession, it got ripped off. Now, my mechanic gave a $2900 estimate, making my car repairable. But State Farm doesn't want to pay out because not they need to pay for the rims, tires, and battery.
It's been over a month since that accident, State Farm has not provided me with a rental car, I'm a pre-med student at FIU and I work at an animal clinic. The claim is still not settled, State Farm has no idea what to do about the theft, they tell me there's no protocol for this type of situation. They go days without contacting me. The worst part is how rude the claim rep has been this entire time. I can't wait for this claim to be over so that I can move on with my life and move away from Satan Farm. I will never do business with this company again, nor would I ever recommend them to anyone.
On a Sunday afternoon, I attempted to rent a car for an emergency trip- after calling to verify availability of the car, I inquired about insurance, in which the agent said it was necessary to verify coverage, liability, etc. via a State Farm agent. He kindly offered to call the 800 number for State Farm, but was told they could not give him the information.
I called back to speak with a management person, who identified herself as the supervisor. I pleaded my case with her, explained it was of an emergency nature that I needed the info, and she refused to assist. She admitted that she was able to access the info, but because my local agent, Stowe Parker in Gastonia, NC had made the choice not to invest in paying the fee to the 800 service, she could only assist if I were in a collision and needed to rent a car. I essentially BEGGED her for assistance, asked her to make a sound management decision to bend a rule, and keep a customer of 15 plus years happy. She had ZERO compassion, and even less sense.
If you, as a person within management, knew that you could bend a rule (in which no one would have possibly known you had bent), in order to save a veteran customer (who WILL spread the word to everyone within earshot)- wouldn't common sense tell you to do it?? I am quite sure that State Farm executives would rather know she had made a sound decision to bend a ridiculous rule, rather than to lose the money that they will inevitably lose through word of mouth and the cancellation of my policy.
I don't know who to be more upset with- Stowe Parker, for being too cheap to pay for the service (the "supervisor" did state that this is rare, and most ALL other agents subscribe to the 800 service), or the supervisor herself, for being too ignorant to realize her decision to not assist me is far more detrimental. Bottom line, this is pathetic customer service, and Stowe Parker should have some type of back-up service if he is not going to invest in this verification service.
HOMOSASSA, FLORIDA -- Went to mediation today, could not believe when we were told "Take the lowball settlement. Wait a couple months and get Medicare to pay for your operation." They admitted the accident was their client's fault but are only paying so much because we live in a low-income county.
Don't think it's right that the taxpayers should get the bill when it's their client's fault. This is wrong in so many ways. And I would think illegal but they're above the law and can basically do what they want. Just thought people should know who they're dealing with. If you have a claim grab your ankles cause it's going to hurt. And you will have to come out of your pocket to get your own medical help or like they suggested defraud the tax payers and make them pay State Farm's bills.
JONESBORO, GEORGIA -- I was hit by a State Farm driver while stopped at a red light. Their driver hit me from behind. State Farm will not pay a fair claim for the diminished value of my brand new 2013 car. They fixed my brand new car with substandard parts (used) and now I have a "new" car with "used" parts and will have to deal with the diminished value in the future when I try to trade it in/sell it in a few years. State Farm sucks.
They should do better for people with new cars. I mean, darn, I hadn't even made the first payment yet before it was hit by their driver and now my only recourse would be to sue the at-fault driver in small claims court to try to recoup some losses. State Farm is NOT a good neighbor and I am glad I don't have them for my insurance and never will!
BLOOMINGTON, ILLINOIS -- I have been with State Farm for over THIRTY YEARS, and I needed coverage for liability just to keep others covered while opening a new business and a new home I was building. Once built I knew I would need full coverage but could not get that until it was completed with both. To make the story short, I ended up having to take EVERYTHING to an entirely different company so they would take it all and include the coverage I needed. I have since dropped both ventures since neither had the type or amount of funding needed. I do however still have the coverage with Farmers Alliance.
I went back to my former agent thinking it might be OK to return to State Farm now since I had the "Blights" removed that they didn't like. Now they find that my "WIFE" keeps me from getting insurance because she had a claim almost three years ago (when her now deceased husband turned in a hail claim on their home in Minneapolis, Kansas). There was a couple whiny little other excuses but I had no problem seeing through those (and the agent had to admit that part)...
There is something missing in this "GOOD NEIGHBOR POLICY" AND I CERTAINLY AM UPSET WITH THE CORPORATE PETTINESS AND LOUSY POLICIES THEY USE. Other than that, I'm sure there are some well-hidden qualities to redeem them all, but I find no further patience to try to be in their graces, but have chosen to be the same "Good Neighbor" they are and cancel any further business attempts with them.