NORMAN, OKLAHOMA -- My son was in a car accident with another State Farm customer. The other customer was an adult and did not call the police to get a police report this was my sons first accident. Now he knows to call the police. The other driver stated he is not going to put a claim in.
My son came home and told us what happen. My husband went to the scene and took pictures and took pictures of my son's car. The other driver was looking for an address. He pulled into a driveway and was backing out my son waited for him. The man was going very slow so my son passed him when it was legal to pass. The man did not have a turn signal on but turned into my son's car because he found the house. He hit my son back tire and my son car went in the ditch.
My husband called State Farm and told them the guy's name and policy number and that there was accident. They told him a claims adjustor would call. The calls adjustor called the next day in the afternoon and stated it is my son's fault because the guy is a preacher and he doesn't lie and if it went to court it would be against my son. Nobody has talk to my son seen his car or the accident scene. My husband said, “How can you state that when you haven't got all the facts.” She said my son hit the guy. Which if she bother to do her job that wasn't what happen.
My husband call our agent. He call the claims adjustor and she was rude to him ask for her supervisor to call back never happen. I called the supervisor and his assistance called me back and said that a claim adjustor for my son will call him. The claim adjustor that we got was just as clueless not as rude but just as bad. He never came out to look at the car, states he did see pictures where the accident happen. I don't know how because we never showed any to him nor did he ask to see them when we told him we had them.
I guess they never seen them or they ask the other guy whom they seem to be in favor because he really didn't have any damage. Most of the damage came from the ditch. They didn't blame all on my son but gave him 75% of the blame. So they would have to fix his car. He only had liability insurance. I have been with State Farm for 10 years with a good record. The supervisor that I called didn't care. Stated he would review the claim. I called him in the morning. I receive a letter that he review the claim and the adjustor was right. The letter came the next day at 11:00 am he didn't review any thing and none of my questions were answered.
No lawyer will take the case because no money in it. I cannot believe State Farm can get away with this. They wanted my home owner's insurance. No way. I seen how they pay with a car that was less than 500.00 to fix. I will be getting a new auto insurance. I will tell everyone I know to stay away from state farm.
METAIRIE, LOUISIANA -- I have been with State Farm for 15 years. After hurricane Katrina they cancelled my homeowners policy. Now after driving accident free for 25 years I had a minor accident in 2011. Then a friend borrowed my car to take her mother to chemotherapy. She tapped the rear of a car at a red light, ($600.00 payout from State Farm) and yesterday I received a letter from them stating I HAVE BEEN CANCELLED!!! HOW IS THIS FAIR???
CHARLOTTESVILLE, VIRGINIA -- Witnessed an auto accident. To be a good citizen, gave info to police at the scene. Do not know either party involved. State Farm investigator called and began a series of questions. I asked her for her name and what state/city she was in. She became belligerent stating "she would ask the questions." Also said "no one ever asked me that before, why are you asking?" I do not know which party she was representing. Told her all info was given to police.
INDEPENDENCE, MISSOURI -- I recently had my home broken into and had several thousand dollars worth of tools stolen. They literally almost emptied my garage other than the two pieces of equipment that take more than one or two people to carry. I contacted the police and made a report and also filed a claim with my insurance company, State Farm.
For some reason there was a delay on being contacted by the claims department because of interoffice computer issues. When the claim finally got to the claims agent it was a week and a half after the claim was filed, which was no ones fault necessarily, as these things do happen. But, what caught me so completely offguard was how I was treated and spoke to as a customer by a minimum wage mentally challenged representative of that company.
It started with a 2 1/2 hour interrogation about my life and the kind of person I was and my credibility, and in not so many words all but came out and called me a liar and a thief and worded it to say that I stole my own belongings out of my house to commit insurance fraud and collect a check.
As it stands now, I am filing a complaint with the state insurance commission and also let the insurance company know that I don't want a dime. They had their chance to make it right and handle my claim "fairly" and "in good faith" and once again they are the true crooks behind insurance fraud. If I don't pay my premium on their notice, they drop me. If I have an issue there's always a loophole or way for them to get around it.
Rest assured, it wasn't the first problem I had with them in the almost 20 years I was a faithful customer. But, I can guarantee you for me and my other 17 family members it will be the last. State Farm has committed insurance fraud and stolen from us for the last time. Anyone else that has a theft claim beware as they will try to word you as a liar and thief and try to get out of paying you before your claim has even been listened too!
MECHANICSBURG, PENNSYLVANIA -- My car (and me) were rear ended at a high rate of speed, while I was waiting to make a left hand turn. The person who hit me admitted it was their fault (100%) and the police report reflected this. State Farm admitted responsibility and promised to make good on the claim. My car was old (2000 Subaru Outback) but an excellent car. They valued my car at $5300 and the repairs at $4000. The car is drivable but needed to be repaired to pass inspection. They refused to repair it to its before accident condition and "totaled" the car so I could not even fix it myself without going through a lot of inconvenient title changes and legal loop holes.
Anyone with decent values would fix the car to it's pre-accident condition in this situation. If I was at all at fault I would not be writing this. I do not care about "rules" "procedures" or profit margins, just write and wrong. This accident is going to cost me at least $3000 to get an equal car (after their "generous" settlement"). State Farm will gladly take money but all you get out of it is "peace of mine" not responsibility. Dealing with his company sucks.
I filled up with diesel and went to work. My truck started running rough then it quit all together, and I had to have it towed on a Tuesday to the dealership. They couldn't get it started again, they drain out all the diesel and discovered that there was water in the fuel. They ruined a the new fuel filter that they had just put in due to so much water and the fuel injectors. I called my agent and told him the problem and the cost was fifty five to fifty nine hundred dollars and he filed the paperwork. I was called by another agent and told tell them no to do anything until he looked at the truck which my the dealership did.
I received a call on Friday stating they could not honor my clam due to maintenance issues. They stated if I changed the fuel filter like it said this wouldn't have happened. The owners manual says 30,000 miles it was changed at 27,000 and the injectors were changed at 92,000 miles and they only have about 30,000 miles on them, but when they talked to the manufacture they said every 15,000 miles for the fuel filer, and when I explained that the owners manual stated different they wouldn't listen, and then I got to talk to a manager, I told him the story and that my mechanic determine the water done the damage he stated and I quote "I don't trust mechanics". But my agent also saw the water and everything he told me he just sells the policies.
Now it has been three weeks and I am still fighting with these **. My wife has been with State Farm for 40 years and I have been with them for 25. We have two cars, two houses, and a fifth wheel insured by State Farm, but that is soon going to change. I don't blame my agent, he did everything he could even wrote a letter stating he saw the damage. He is a good neighbor.
Guess they are more worried about the bottom line than taking care for loyal customers. I have filed a couple of claims the last one when my grandson totaled our car and there were no problems, but this time I got passed around for one person to another no personal service. I would rather drive without insurance than to give them any more of my money. I think we should all band together and drop State Farm and take their money away and see how they feel about that
In June 2008 I went to my State Farm agent ** in Catasauqua, PA to pay my car insurance for six months. Two months later I get a bill in the mail stating I owe $70 dollars for the month of August. Naturally being confused I called my agent and asked what the deal was. She really didn't have a clue what to say or how to fix it. Although she did admit there was an error on their part.
I stated "my monthly policy payments where only $28.34 how do I owe anything at all let alone $70?" She stated "I will get a call back with the details of what's going on and how they will resolve the issue the next day." Next day came, no phone call, so I called them... now the cat and mouse game begins. "She isn't in the office at the moment may I take a message" is the answer I got every time I called. So I had my sister call five minutes after I did, lo and behold she's in the office. I call back right after my sister hangs up, again, "shes not in the office may I take a message."
The only way I got the agent on the phone was by calling the State Farm field office and making a complaint. I called the State Farm field office which deals with billing issues to only find out they don't know what's going on either. An agent from the field office met with my agent to "investigate" the matter. I then find out I not only owe $70 for August but September, October and November which I already paid in full. Here we are almost a year later and I still don't have answers. Now I'm going through it all again this year. I paid for six months again this year. Same problem, new agent.
Enough is enough, after the horror stories I read about people going through hell when they make claims, reports of poor customer service (including my own experiences) I wouldn't recommend State Farm to anyone even my worst enemy if I had one. They are half the price of all the other companies I got quotes from. But price isn't everything.
PLYMOUTH, INDIANA -- If you think State Farm is a "GOOD NEIGHBOR" you're wrong!! I purchased a car and 3 days later was hit from behind while sitting at a red flashing light. I was hit by a person who was not insured and was going 55 mph. My car was a total loss.. police stated it was 100% other drivers fault. State Farm has been rear ended me ever since.. which was my insurance!!
They took forever to get an estimate, took forever when they finally did send someone out and took the whole back end of my car apart wanting to attempt to fix it with 10,000 dollars damage. Told them I was not fixing this car!! It was hit too hard and bent the frame in the back!! They still wanted to fix it!! Finally they agreed to replace the car and I had 5 days to purchase a new one, working until late every night at my job that meant I had 1 day to purchase another car.
Now I have to pay for the rent a vehicle!! And would not let me use my own renters insurance that I had paid for on my own policy.. then State Farm reported I was at fault!! What a nightmare State Farm has been.. I will NEVER recommend anyone to State Farm!!! Get out now if you have it, before this happens to you!!! Had to hire an attorney to fight my OWN insurance that I have paid for.
5906 MAIN STREET SUITE 100 OOLTEWAH, TENNESSEE -- After speaking with a claim representative by the name of Chris with the TN Claim Central Call Center, he states that his review of the case shows that there is not enough evidence for State Farm to accept liability for a collision where their client pulled out in front of my client and caused a collision at an intersection. Therefore State Farm (Chris) states that they are refusing to pay for damages caused to my vehicle, since they can't determine who's fault it was and stated that I would be responsible for my own damages and getting the vehicle repaired on my own.
Furthermore, in the police/accident report, it clearly states that Vehicle #1 pulled out in front of Vehicle #2 at the intersection per the narrative that the police officer wrote. The client, Linda ** who was at fault at the accident had stated to both the driver of my vehicle (fiance) as well as to firefighters/EMTs & the police officer that she was at fault and that she would pay for the damages because she 'didn't see' my vehicle.
Both vehicles were stopped at the red light, which my vehicle had the right of way, being the first vehicle stopped at the intersection. After attempting to proceed through the intersection, Linda ** decided she wanted to proceed at the same time, causing the collision.
My vehicle is in an unsafe condition to drive and because State Farm is refusing to accept liability and refusing to repair my vehicle. I am forced to drive an unsafe vehicle where I can't open the drivers door of the vehicle because of the damage. The headlights of my vehicle are out of adjustment and shine directly on the road in front of the vehicle, making it difficult for night time driving which is required several days a week. I do not have another vehicle to drive and this is my only transportation and it's currently unsafe. I need this to be dealt with IMMEDIATELY!
BLOOMINGTON,, ILLINOIS -- On March 1, 2010 I received a phone call from my State Farm agent ** office at 11517 Snow Rd. Parma, Ohio 44129 (440-888-8838). The ** were trying to get someone else to do their dirty work for them. I was told that someone was trying to get my phone number and they would not give it to them. They told me that they wanted to leave a message for me. She asked me if I wanted the message, and I said "Yes." The message was your mother is in a hospice and she is dying.
They also called other businesses and tried to get my phone number and they would not give it out. They told me they do not do such things as they have asked for. The ** have my phone number and my number has not changed in years. The ** have done everything to hurt me, and I have beaten them at their own game.
I was arrested for domestic violence against my mother whom they put in a nursing home over eighteen months ago. I was arrested on February 20, 2009, spent five hours in jail until bond was posted by my friends. I went to trial on June 19, 2009 and the judge was livid when he heard the case. My attorney asked the judge for Rule 29. This is when a case has not been made by the prosecution or there was not sufficient evidence presented to the court. The judge ruled in my favor.
My attorney told me there is only a one in ten thousand of a chance of such a ruling in my favor. The judge stated there was never any evidence. I won my case, but I still lost. Two days after the trial I went to see my mother on June 21, 2009 and I were to be arrested again. The cops were able to get the nursing home to drop the charges. I have not seen my mother since June of 2009, and the ** have gotten someone else do their dirty work for them, this is such a travesty. You can't see your mother; by the way she's dying, by hearing this from a third party.
I want action taken against ** and State Farm. This is business, and only a business, and should not relay such information. I expect financial restitution along with a change in my agent. The police could have given such a letter to me, a delivery service such as UPS, but they cannot come and face me face to face. I will send this letter to the Board of Director, the Insurance Commission, and the Security Commission. If you do nothing this will be on the radio and television, and I will win in the court of public opinion. All you have done is awaken a sleeping giant.