Terrible Customer Service!
ORANGE PARK, FLORIDA -- I was looking for a cheaper rate on auto insurance because my car wasn't running and Geico and Progressive wanted to charge over $60 a month. I'm not working, so I needed to find a way to save money. ... read full review4 Replies - Latest reply on 01/16/2013
Hidden Fees for Extra vehicles
YORK, PENNSYLVANIA -- My friend and his wife have insurance with State Farm. They have 2 vehicles and recently added a jeep to their policy. What they didn't know is that State Farm adds a $30 to $40 extra on their billing ... read full review8 Replies - Latest reply on 07/27/2010
Bad news given by agent
BLOOMINGTON,, ILLINOIS -- Jeffrey L. Nass
Mr.[snip]. CEO of State Farm Insurance
On March 1, 2010 I received a phone call from my State Farm agent Ken [snip] office at 11517 Snow Rd. Parma, Ohio 44129 (440-888-8838). ... read full review8 Replies - Latest reply on 11/02/2013
You Pay & Pay & Pay...They DON"T!
CHARLOTTESVILLE, VIRGINIA -- I had two water damage claims in my home. One in Sept. 2008, then another in April of 2009. Water pipes leaked in the walls. The adjuster never even showed up to view the damage. Called the morning of ... read full review7 Replies - Latest reply on 01/21/2010
Take your money and RUN
CONCORDVILLE, PENNSYLVANIA -- It so nice how your friendly State Farm agent will tell you all of your equipment is covered under your policy if stolen. NOW! when it is stolen State Farm will go to the extrem in making sure that you ... read full review5 Replies - Latest reply on 08/25/2009
What kind of NEIGHBOR?!!!
FAYETTEVILLE, ARKANSAS -- I have been with SF Ins for many years. My monthly premiums were auto drafted from my bank account. Over the past several years there were times they were unable to draft the money due to my payroll checks ... read full review6 Replies - Latest reply on 08/26/2009
CONYERS, GEORGIA -- Had hail damage to my roof on my home. Adjuster came and confirmed. I had already had a couple estimates but he adjuster's own estimate was about a thousand too little but said if the contractors actual costs are indeed higher to just submit the final invoice after the work is completed and they would adjust the difference. Well after the work was done I never could get the adjuster to return my calls. I have received the amount that the adjuster originally estimated for. I then contacted and faxed the information to State Farm's office My agent gave me of which the initial conversation over the phone indicated they were going to adjust for the difference. a few weeks passed and I called on a status on the claim, everyone I talk too says the claim is paid and no adjustments have been made nor are they willing to do so or even discuss it.
1 Replies - Latest reply on 04/09/2009Add reply
I am now filing a complaint with my states do nothing insurance agency but I am also going to switch to a different insurance company right away.
CALIFORNIA -- We lost our home to a fire 8 months ago. State Farm has been very slow to provide rebuilding costs. When their hand picked contractor did not complete his replacement cost bid, they waited 7 months before starting the process over. They said they could not move forward without it. After we filed a complaint with our state's insurance commisioner, they have talked of being sorry for the delays. Talk is cheap. Have been their customer 35 years, using the same agent as my parents. He is supportive, but has nothing to do with the fires outcome which is handeled by their claims department. It is a "good cop, bad cop routine". Their policy is delay, delay and delay some more. The longer they can keep the money in their hands is to their advantage. Our Home's Personal Property Contents has been completed since January, but they have had excuses to have not paid this portion of our claim also. Delay.........4 Replies - Latest reply on 05/23/2007Add reply
MCALLEN, TEXAS -- I have been a State Farm customer for a long time. I had my house with them and my 4 vehicles. Hail damaged my 4 cars. We only claimed one because three of them only had minor dents and little white ... read full review8 Replies - Latest reply on 05/26/2012
Failure to Communicate
WINTER HAVEN, FLORIDA -- I received a certified letter from State Farm 7/13 stating they did not renew my policy 4/13! No notice. No insurance for 3 months without my knowledge. I called to ask why. I've never had a claim ... read full review1 Replies - Latest reply on 07/12/2013