SANFORD/LAKE MARY, FLORIDA -- I am a frequent visitor to the local Steak 'n Shake restaurants in the Central Florida area. I really enjoy the food, the prices are good, the staff are very friendly, and I am overall satisfied with the service.
However, I have found that many of the restaurants have a serious sanitation issue going on, more than half of the different Steak 'n Shake locations I have been to have similar problems. While the tables and seats themselves are kept clean, the light fixtures directly above them and practically every other sign and furnishing appear to have never been cleaned, there are massive loads of thick dust and spider webs on them which have only been growing over time. It concerns me the possibility that this filth might potentially fall below onto the food that myself or others eat. Additionally the floor in many locations is very sticky and muddy.
In the Seminole Towne Center location, the restrooms are practically unusable due to the strong foul odor and seem like they were last cleaned 20 years ago, cleanliness of the restrooms is overall lacking in many Steak 'n Shakes. I hope that this review helps bring attention to these issues to the right people. A health inspector would probably not look upon this too kindly.
HAMILTON, OHIO -- I frequent the Stake and Shake on Main Street in Hamilton, Ohio. Recently I have witnessed a newer female manager dressing down several different employees in a loud voice. Loud enough for half of the store to hear.
2 Replies - Latest reply on 10/15/2012Add reply
She seems to enjoy making the younger employees cower. I believe she should be instructed to take the offending person in the back at an appropriate time and calmly explain her grievance to them. It is embarrassing for the customers to hear this as well as the employee. A manager who is in control does not have to prove it several times daily unless she feels she is not in control.
I really like the store but will consider going elsewhere if this kind of bulling continues in public.
I mentioned this to several members in my group and they have heard it and agree.
I think the Snack Pack deal is the best out there! Compared to
1 Replies - Latest reply on 07/16/2012Add reply
Mc D's 1.00 menu it blows them away. If you don't like catsup
and mustard, don't order it. Put the condiments on the side.
Steak N shake is very good at trying to please. $2.89 for a
steakburger, fries and drink; Wonderful!
STUART, FLORIDA -- I am writing this review to say how happy I was to finally see a team that worked together. I was there Saturday night around 1:30 am and watched our server Erin run the floor and drive through with a smile on her face and the grill cook John helping her get her orders out. He helped with drive thru and got our food out and they commuicated well together. I have been coming for awhile and this was the first team that seemed happy to be there thank you for these improvements my meal was enjoyable.2 Replies - Latest reply on 06/27/2011Add reply
I have always enjoyed eating at Steak n Shake. The service is pleasant and prompt. The food is almost always correct and delicious.
However, I recently ran into an off-duty employee at a Cocoa. FL ... read full review15 Replies - Latest reply on 03/03/2011
This is my 2nd complaint about the Steak & Shake on Nova and ISB in Daytona Beach Fl. It is nasty! The floors need to be swept and mopped, I watched as the Manager wiped the seats, then the tables with the same cloth.
3 Replies - Latest reply on 03/23/2010Add reply
Steak & Shake has been the only Fast Food Restaurant I have gone to in years. But I will not be going back again!
I have been to many Steak N Shake restaurants but one stands above all the others. If you ever visit or pass through Lawrenceburg Indiana (outside of Cincinnati Ohio), then stop by the Steak N Shake on Indiana state road 50. They make it a point to elevate the cooking above other Steak N Shakes such as toasting the buns on the sandwiches which more than rivals the famous butter burgers. 3 Replies - Latest reply on 03/18/2010Add reply
DAVIE, FLORIDA -- About a week or two ago, a group of about 5 friends and I went to Steak 'n Shake after a night of bowling to enjoy some of their tasty milkshakes at about 10:30pm. They were not busy...there were no more ... read full review18 Replies - Latest reply on 02/22/2010
CHATTANOOGA, TENNESSEE -- The other day I went to Steak n Shake for a fast burger and fries. The times I have gone there, I have always ordered inside, and had it to go. Due to a recent review that stated they had a sign "demanding" tips, er I mean, tips required, I did a thorough look around. My order was cooked promptly, and was handed to me with a smile by the cooks assistance. During my 5 minute wait, I saw no signs stating tips were required, but I did notice the staff was friendly and warm to each and every patron.
15 Replies - Latest reply on 06/18/2012Add reply
The burger was cooked nicely, fries were cooked to expectation, and service was friendly and fast. Much better than any other burger place with arches or a crown, and priced the same.
For a good fast food burger, Steak n Shake is the way to go!
OCALA, FLORIDA -- First time ever at any steak n shake. Normally McDonalds or Wendys.
I walked in and saw it was a restaurant where tipping is required I promptly walked out and went thru the drive thru. It took a long ... read full review12 Replies - Latest reply on 01/12/2014
ALPHARETTA, GEORGIA -- Today, Friday the 13th, Steak n Shake offered steak burgers for 15 cents. It was in the papers so I got the orders from my coworkers and headed to the restaurant. When I got there, I was told it was dine-in only. If I had known this ahead of time, I would have waited until the burgers went up to 75 cents and bought some.
7 Replies - Latest reply on 02/13/2009Add reply
I did not appreciate the way that Steak n Shake handled this promotion and will not go to their place of business again.
ROLLA, MISSOURI -- Tonight I made my first visit to Steak 'n Shake. There were 2 adults, 2 teens, and 2 smaller children.....no babies. We arrived at the Steak 'n Shake in Rolla, Missouri, next to our hotel, at 6:50p.m. ... read full review5 Replies - Latest reply on 12/04/2009
Service and food
PORT CHARLOTTE, FLORIDA -- I was at steak n shake twice this week,the first time the waitress forgot several things,we had to remind her. The first time I went with my brother and nephew who were from out of town and I had bragged ... read full review9 Replies - Latest reply on 03/03/2014