ARIZONA -- Beware of having a problem - their customer service reps are not paid to think, just follow standard procedures. I purchased a Straight Talk phone to be used in two different zip codes. I successfully used the phone in the first zip code for four months - no problems. When I went to the second zip code, the phone won't work. Why? Because the local Wal-Mart says it's a known issue in the area I live. It works two blocks from my home, just not on my street. Everyone here has a Sprint phone.
I need a Sprint/CDMA phone, not an AT&T, Verizon, or T-Mobile GSM phone. I've been going through the Straight Talk customer service process for four weeks and the phone still doesn't work at my home. They've sent me multiple SIM cards (forgetting to send the first one for five business days until I tracked down a supervisor). One month later, they tell me to FedEx them the phone I paid for ($149) and then they'll send me the same phone/SIM card. They don't care that it won't work, we have to follow their process.
Now they expect me to be without a phone for two weeks during this process - 5 days for my phone to get to them and 5 business days to get me another one. They won't send a replacement phone until they receive mine. I'm supposed to trust them with my phone, but they won't trust me.
After five days I had to get a landline. Now I purchased a $19.99 Sprint phone with Boost Mobile (uses Sprint) and it works fine at my home. I need it when traveling during the time they will have my phone. They continue to charge me the monthly service charge even though they tell me that once the phone works, they will credit me for the time it didn't work. Very frustrating.
I purchased 2 phone bundles...LG290C phones with $30 cards. It was supposed to be overnight shipping, I got them 4 days later and when I opened the 2nd box, I found out the battery to the phone is the wrong one. That was Saturday on the 18th. So I called them, the first representative said to send back the phone and they will correct it. I asked them why should I pay to send back a phone that you guys sent the wrong battery in error? So she transferred me to her supervisor.
The supervisor gave me a ticket number and said they would send me a replacement battery. I was told that I would receive it in 3-5 days. It has been 4 days now so I called to see if it has even been shipped. "It is still processing" and was told because of the busy holiday season.
OH WHATEVER! I can order from any company and receive what I order in a reasonable amount of time. You cannot convince me that they are so busy they cannot send out a simple battery in a matter of 4 days. I am currently an AT&T customer and the service is great. I was just looking for something a little cheaper and that is why I chose Straight Talk. I am now rethinking my decision and just might stay with AT&T.
I am so disappointed with Straight Talk, it is unbelievable. If they would have made those deals available at Wal-Mart, I would have bought it there and just skipped this whole process. Their customer service and shipping service is found left wanting. I just hope to get through this process soon and be done with the whole thing!!! Do not order from Straight Talk's website. You will not get overnight shipping which cost $14.95 and you will spend anywhere from 40 minutes to 2 hours on the phone trying to make sense of what they are telling you!!! BEWARE!
I bought 2 sim cards from Straight Talk from their website, cost $14.99 each plus $5 shipping. I was lured in by their lime green with black & white lettering stating "cut your cell phone bill in half, feel richer" unlimited minutes texts & mobile web access nationwide anytime plus unlimited calls to 411. Well within approx 10 days of activation, I received an automated call from ST saying I had overused my web and was in jeopardy of being cut off!
I immediately called them asking about the unlimited web I thought I was getting and asked how much had I even used. The representative replied that she couldn't tell me how much I used and how it was unlimited NAV and not unlimited web! What? I said "that's crazy" and switched my service that same day to another AT&T provider that let's you know how much web you're using. Straight Talk is a scam company and frauding the consumer. And I'd like my money back - I paid for the sim $14.99 plus $4.95 shipping and service of $45 unlimited plans x 2.
They can barely speak English, then say they understand what you're saying and they don't have a clue. If I hadn't already spent $200 on my phone, I would change asap. No one there has a clue what's going on. I would go on and on but I have already spent 2 hours on the phone with Customer Service and still not close to having my problems resolved.
All these companies think they are saving money by going to another country for customer service where I'm sure my problems could have been taken care of within 5 minutes, not over 2 hours. Please learn from my stupidity before going with a cell company that does not have someone in the USA that you can speak with.
I have had Straight Talk for almost a year now with no problems. I have switched between the $30 card and the $45 dollar card on different months. I was with AT&T for a long time, and I was paying $60 a month for unlimited talk and text. When I saw the Straight Talk phones, I told my husband that we could both have unlimited talk, text and web for $30 more a month than what I was paying for just one phone.
We went and checked out the phones, my husband got the cheapest phone, I believe that it was about thirty dollars. I got the slider phone, which ran me about eighty dollars. I put our cards on the phones, and have had no trouble. I live out in the country, where the other cell phone service providers don't put towers. I have not have any trouble with this service, and my phone has met my needs. I am thinking about upgrading to the new SMART phone that they have available.
If you are thinking of Straight Talk, avoid the negative reviews and do the research for yourself. I did and I couldn't be happier with the service. Their $45 unlimited use plan is helping me save more than $50 a month and no overage fees - take that AT&T. The ST Verizon network is solid and has wide-reaching abilities so even in Miami, I have yet to drop a call. No contracts, a great selection of affordable phones, and it can't get any easier than Walmart for the pick up. People will complain that the internet isn't fast enough or that the customer service sucks, I haven't had any problems. I freely recommend Straight Talk to everyone!
CHICAGO, ILLINOIS -- Recently purchased a Straight Talk phone with unlimited minutes for $45. They advertise they use the Verizon Network which makes you believe you are getting bang for your buck. Boy was I wrong. The phone drops more calls than any phone I have ever had. It only works if yourself and the person you are talking to are stationary. I wouldn't recommend this phone to anyone.
TENNESSEE -- I have bought a 30.00 card from Straight Talk three times. Each time the card never last more than 10 to 13 days. I do not use the phone often. I rarely get any calls. It is impossible for the minutes to be used. It does no good to call, I am unable to understand anyone in Customer Service. There is not an available itemized list of your call to check. Basically I have been cheated three times. I am very unhappy with this service.