FORT WORTH, TEXAS -- My husband and I live in a small one bedroom apartment. We go to college and both have jobs so we are rarely home. During the month of December, we were gone constantly, we do not have kids or much other reason to be home other than to sleep. We were gone for over a week and a half from our apartment, kept our heater/air conditioner off along with all the lights. Our bill was $200. Even though we were rarely home, we froze our butts off half the time we were there because we feared having a high electric bill. We are poor, and barely make enough to pay our bills, when I talked to one of the customers support people, he told me that their meters are working and that we used that much electricity. They were not willing to work with us or listen to what I had to say about not being here the majority of the month. This is not the first time this has happened either. It seems like the electric bill keeps going up every time we sign a new contract. This will be the last contract we sign with them.Add reply
DALLAS, TEXAS -- Turned power on for a friend in 2004 using Stream. He paid the bill for at least 5 years, he broke his leg had to move out to his moms in a different state. I called Stream told them the situation and gave them a forwarding address so I could pay the final bill. Got the bill and paid it. One month later I get an early termination bill for 250 dollars. Tried to resolve it but got no ware ever though we fulfilled the contract.
Now it is still in collection, they will never get a dime out of me! I will not advice anyone to do business with this company.
DALLAS, TEXAS -- I was given 72 hours to stop the service if I chose to. Within 12 hours I called to have the transfer stopped and was given a MVO # to confirm the transfer be stopped.
Eight days later I was informed by the current service provider that it had not been stopped. I received a bill from the current provider and when I called to pay the bill I was informed that I was no longer a Reliant customer. I was given a confirmation number from Stream that the service had been terminated within 12 hours of activation. No one I spoke to could effectively speak English and I was not informed that the termination had not gone thru with Stream. After 5 phone calls of more than 30 minutes per call the deactivation was finally done. Ridiculous!
Thank God for Reliant!
After two miserable years, I've finally left Stream Energy and am now battling with them over my credit balance. I've never had such an ordeal with any company, but especially a utility.
This is the WORST company I've ever done business with. Their customer service reps are ineffective and talk in circles without actually resolving anything. Once they got ahold of my credit card, they made unauthorized charges to it which took hours of my time and months to resolve. They do not answer their online 'contact' form (even though the promise is made to respond within 24 hours; I've NEVER gotten a response from submitting that form) and their billing department does not take phone calls from customers.
SO -- you're at their mercy as to whether your issues ever get resolved or not.
I believe that they are counting on a 'set-it-and-forget-it' mentality ( i.e. you sign up with them and never bother looking at your bill or comparing marketers ever again because you forget about it) and they continue to rake in the bucks on your bill. Trying to get out of your contract is an ordeal.
RUN, do not walk, away from this company and find someone else to supply your gas!
This company proceeded to cancel our natural gas delivery because we made a complain to the Georgia Public Service Commission. If you ever consider using them, then reconsider. 2 Replies - Latest reply on 07/08/2013Add reply
This is my first time ever commenting about a company. I was so pleased by the excellent customer service I received at a time when I needed it the most. A week before Christmas I lost my job because the transmission went out on my car, therefore I wasn't able to pay all my bills. A customer service representative actually listened to me and helped save Christmas for me and my 3 boys. If it had not been for this act of kindness we would have had a miserable holiday. Since I've been with them I have been treated with respect and dignity. Compared to my previous service provider this is a good company and I would recommend Stream Energy to anyone looking to switch.1 Replies - Latest reply on 12/28/2010Add reply
Looking For A Better Solution
Hello again, this time I like to share a few recommendations for the next time you dial the customer service number on stream...
First of all we everybody know from the beginning that you need help, ... read full review2 Replies - Latest reply on 11/08/2010
DALLAS, TEXAS -- my opinion of Stream Energy has been radically altered all due to actions by Stream Energy. I awoke this morning to find my electricity service disconnected. After the initial shock and realizing this should not have happened.., for I had paid last months bill on time and the present month bill due date was still days ahead, I called their customer service. In summary my service was disconnected because of approximately $112 they claim I owed from the previous month! When asked why this was not stated on last month bill or the present bill I had in my hand, nothing was said!! Thus I have decided after almost 3 years of service with Stream Energy, I am in the process of finding a new energy service! I cannot believe that for $100 they would have the audacity to disconnect my service! So long Stream Energy I am through with you.2 Replies - Latest reply on 06/09/2012Add reply
TEXAS -- This is the worst power company ever! I have lived in various States and had never had a problem with disconnection and interruption of service. These scam artists will disconnect your service if you don't pay it within 3 days of your invoice arrival. I don't recommend this company not even to my worst enemy. Just change my service provider an will NEVER ever go back to them! I guarantee that if I could get a cent for every complain to this company's customer service, I would already be a millionaire.
Also, there's not one worth customer service agent working at this company. They must have very weak hiring process and expectations! Sign up with them and you'll remember my review...
DALLAS, TEXAS -- My mom has a contract with them. They are horrible!! They claimed that we wrote out 2 hot checks, which is not true!! I called for my mom to get to the bottom of this because her bank stated they never sent the checks through!! So, a supervisor gets on the phone and asks me to fax the bank statements to prove there was money in the bank at that time and I did!! I called back and they claimed I never faxed the information!!
1 Replies - Latest reply on 07/08/2013Add reply
Then, another supervisor tells me I don't have to fax anything, they will investigate it in three to five business days and let me know if they are going to credit my moms account or not!!You see, they charged her twenty five dollars per check plus an extra 5% on her next bill.
For now on, we pay only using a debit card therefore they can't say the money was not there. I will be so glad when her contract ends!! Worst customer service ever!!
DALLAS, TEXAS -- I have been with stream energy for the past 6 years. I recently signed up for a new "fixed rate" plan which was advertised as a great rate, 11.9. I will thrilled as my old rate ran 0.145. I received my bill today and was surprised that the new rate I signed up for was still at the old rate. when I called the customer service number I spoke with a young lady who sounded to be around 17. I was told that my annual usage was below 1099 kwh calculated annually and I will be charged the higher rate. SOME GREAT DEAL STREAM. IT'S WORTH IT TO ME TO PAY THE $250.00 TO BE RID OF YOU!
What a joke. they reel you in with these alleged deals only to take advantage of you in the end. good bye stream, I won't be missing you.
I don't know what all the fuss is about. I move to Huston 4 years ago and have been with Stream the entire time. I have never had a complaint. I have the lowest electric bills of anyone I know in Houston who does not have Stream. I have spoken with customer service many times and never had a problem. I am buying a house in another city and the first thing I did was find out if they service that area. I will never leave Stream. I average bills around $70.00 in a 3200 sf house with the thermostat on 72 most of the time. Stream is stuck with me and anyone else I can refer. Peace out! 3 Replies - Latest reply on 05/16/2010Add reply
Stream Energy bites
TEXAS -- I just paid, reluctantly, my final bill with Stream Energy. I'd been having obscenely high light bills, I contacted Stream over and over and about the best they could do was send me an impersonal form ... read full review2 Replies - Latest reply on 05/14/2010
Stream Energy Sucks!
DALLAS, TEXAS -- My power was shut off by stream energy for my bill being 20 days late. I did NOT receive a disconnection notice nor a phone call. I have a small child and it gets cold at night, so I am not okay going ... read full review
I told a friend about Stream Energy. She admitted that she is very reluctant to ever make changes in anything, but had decided not to go with Stream because of some bad customer reviews she had read.
Since I have had their service, both commercial and residential accounts, for a bit over a year, I have had NO complaints. And....yes.....I have had to deal with customer service a few times. Was customer service the best? Can't say "yes" to hardly any company anymore on THAT question, including Stream. However, my problems were resolved in a timely and satisfactory manner.
I didn't read ALL of the complaints, but it is quite apparent to me that several of them are bogus. They make claims that are not only particular to just Stream Energy, but to ALL electric companies, and some that are downright false. One complaint from September 2009 was definitely bogus. It was a complaint about being locked into 2 years of a high price. Stream does not even have a 2 year lock.
Just thought that I would put in a good word for them. You usually only hear from people when they want to complain!
I come from a regulated area in Texas, bought a home in a unregulated area of Texas for utilities, I had no Idea that there were cancellation fee. s to get out of these outrages rate's they charge. tried to switch to a cheaper plan with stream, and they still want a cancellation fee.
STAY AWAY from these scammers!!!!
Stream Energy does not accept electronic payments from bill pay providers. A check was mailed (Bill Pay) on Oct 13 with a due date of Oct 19. The payment was posted on Oct 21 and I was charged a $10 late fee. There own liturature states to mail at least 3 days in advance. Be aware of this before you use this provider. I will be changing gas providers. 1 Replies - Latest reply on 10/30/2009Add reply