ROXBORO, NORTH CAROLINA -- I ordered a conversion kit for a 1998 Cadillac SLS that I recently purchased as a daily driver. The car is in immaculate condition, so I've just been going through and fixing the few minor issues it has. The suspension was an area of concern for me, it had the Air/MagneRide suspension. Super plush ride, but the compressor was kicking on more often than I liked and I didn't want any surprises later.
I priced the stock suspension for the vehicle and was not about to pay $800 per corner to replace it. I did some searching and found the conversion kit from Strutmasters. The whole set was about the cost of getting a single corner done in the OEM setup. After doing some additional research, I decided to call up Strutmasters and order the kit. I spoke with Darrell who took the time to get the information needed to choose the right set, he was very friendly.
I got my suspension 5 days later and had it installed. I was a little worried that it was going to have the ride of a 1990 Honda Civic that had been slammed to the ground. Once everything was installed and aligned, I took the car for a test drive. It was like a brand new car. The ride was a bit stiffer than stock (expected) but in no way was this a bad thing. The car felt much tighter, it had a sportier ride and handled so much better.
I was also a bit worried about warning lights due to the removal of the stock suspension, but the resistors provided in the kit were top notch. The front were completely plug-and-play, but for the rears, we cut the wiring and connector from the strut and tied it into the pigtails for the resistor to make it plug-and-play. No permanent changes to the car. If I ever wanted to go back to the electronic suspension, I could. Overall, I'm incredibly happy with the product and service from Strutmasters. I will shop them again, and would definitely recommend to anyone looking for a cost effective AND quality suspension setup.
NORTH CAROLINA -- I purchased 2 air ride replacement shocks and 2 struts for my Cadillac Eldorado. The rear shocks were 40% or so thinner than the originals, the top mounting was at least 1/8" narrower than the original, and I did not feel comfortable using them. I tried to return them and was told that 30 days had elapsed, too bad. I explained that in Upstate NY the weather was not conducive to working in the driveway, and was again told, "Too bad, 30-day limit".
I was also told as I was complaining about the rear shocks, "We don't even make those" - which is in direct contradiction of the tone and wording of their advertising videos. One has to wonder from which Asian paradise those shocks may have been sourced.
I got disgusted, will sell the rear shocks on eBay. I bought Arnott replacements, they were actually identical to the original, bolted right in. No hassle. Turning to the front struts - They are substantially similar to the original other than the springs not being of the same diameter steel. I installed them, they went in fairly easily, no problems - UNTIL I go to install the sway bar link to the new strut mounting bracket. Two problems. The original strut bracket is built up in thickness to accommodate the unthreaded shank of the sway bar link.
The Strutmasters replacement is the same thickness of steel throughout the mount. They did include a block of approximately 1/4 inch steel with a hole drilled in it to accommodate the link. Two problems: first, the darn link end will not fit through the hole, and second, there is not the same degree of strength in the thinner Strutmasters mount to provide lateral support for the sway bar link stud.
On calling tech support at Strutmasters, I got an answering machine. A day later, I get called back, and they left a voicemail for me. I returned that call, and again, got their answering machine.THIS is tech support??? To be honest, I bought these because, and only because, they allegedly are US made. I have plenty of experience dealing with Chinese vendors in my business, and preferred a US product to repair something that weighs 4000 pounds and moves down the road at 90 MPH.
Based on the quality of the rear shocks, and the sloppy design of the front struts, and the erroneous sizing of the hole in the spacer bar for the sway bar link, and the barely civil treatment I got from customer service, that Chinese junk is starting to look better and better.
ROXBORO, NORTH CAROLINA -- Placed an order 4/2 and was assured the product was available and would ship by end of the week. Today is 4/10, still no tracking info. Order placed on 4/2 and told it would ship by the end of the week. I've called multiple times to get tracking information to only get the run around from "manager" Darrell. Today 4/10, still no ETA/tracking info available because they falsely misrepresented their inventory and only have excuses to give, instead of answers. Then, the manager Darrell has the nerve to call me and tell me to relax, displaying his excellent customer service skills. This company is a joke and I suggest not doing business with them.
ROXBORO, NORTH CAROLINA -- I was looking to replace the suspension on an older Lexus GX. The dealership quoted me at around $2,000 for a car that probably only had two, maybe three good years left in it. After looking around on the internet I found Strutmasters. I had seen some of the reviews on this site but they must have really changed some things there because I had a pretty easy and friendly phone call and a few days later had all my parts. My mechanic had no trouble doing the conversion and assured me that the parts were as described since I was a little nervous from some of these reviews.
The difference in the car was night and day. I had no idea things had gotten so bad on my Lexus. Everything is still working fine today and I would certainly look to Strutmasters again if I find myself in a similar situation. No complaints whatsoever.
MINNESOTA -- First could not get the tight resistors, the rear shocks had to be replaced, new ones went out after about 600 miles. The rear springs are too weak as it bottoms out at the smallest bump, front shocks are junk. I have spent over $2000 in labor and I have junk that is just as bad or worse than I took off. Never again will I have anything to do with Strutmasters, their WARRANTY is a JOKE.
ROXBORO, NORTH CAROLINA -- I was hoping to replace the shocks on my Mercury Grand Marquis but couldn't find the kit on their website for some reason. I called up the company and they linked me to the right kit for my car AND gave me a few pointers on doing the installation. It took a little longer than the suggested “1 hour per wheel” but it was still relatively simple for this old man to do at home. Nice people. Car is riding well.
I purchased a set of struts for my 2000 Cadillac and installed them myself. Both struts made a banging and knocking sound when I hit a bump. I contacted Strutmasters and they replaced the left strut which was making the most noise. The new strut also makes noise. These struts may be OK for a truck but not for a nicer quiet car. Evette in customer service was absolutely no help when I called to complain of the noise.
ROXBORO, NORTH CAROLINA -- Ordered a coil conversion kit for my son's older Trailblazer. Thought we were gonna have to junk it because replacing the struts would've cost more than the car was worth. Someone suggested hitting up www.Strutmasters.com and I decided to give them a try. I hadn't worked on a car in decades but the installation was pretty much as easy as promised. When I ran into a little trouble I called their support and they talked me through it. The Blazer still rides great a few months later. Would recommend.
ROXBORO, NORTH CAROLINA -- I was in need of new shocks and springs for my Ford Expedition and found Strutmasters thru my googling. I had talked to a Jason and he gave me the information on the product I was ordering and that it would take up to 3 business days and guaranteed they were the correct ones for my make and model. To save time I had them delivered to the shop where I was going to get my truck fixed. I already dropped off my truck to get some other things taken care of so it made sense.
Four days later I get a call from my mechanic stating the shocks are the wrong size!!! I am now going on 4 days with no vehicle and now this! I called Strutmasters immediately and all they can say is "Oops... yes we did send you the wrong size and we apologize but we can send you the correct ones but it will take another 3 business days to receive." Now you can only imagine how irate I got! Of course I know people make mistakes but please Strutmasters I should get shipped in a day! I asked to talk to the manager and I get the same runaround.
By now I am so frustrated and so I break down and call the shop to find some and of course I am paying a higher price but what does a person do at this point!?? This is the only vehicle I have. I have been borrowing a car from a dear friend and I didn't feel it was right to ask for another 3 days. So now I call Strutmasters back and tell them I will be having my shop supplying my shocks and I need a refund. And also a refund on the shipping since this was their fault... well you can guess how that went. Yup, not well. All as I can say is boycott this company!!! Stand clear away!!!