Strutmasters Consumer Reviews

ROXBORO, NORTH CAROLINA -- I ordered a conversion kit for a 1998 Cadillac SLS that I recently purchased as a daily driver. The car is in immaculate condition, so I've just been going through and fixing the few minor issues it has. The suspension was an area of concern for me, it had the Air/MagneRide suspension. Super plush ride, but the compressor was kicking on more often than I liked and I didn't want any surprises later.

I priced the stock suspension for the vehicle and was not about to pay $800 per corner to replace it. I did some searching and found the conversion kit from Strutmasters. The whole set was about the cost of getting a single corner done in the OEM setup. After doing some additional research, I decided to call up Strutmasters and order the kit. I spoke with Darrell who took the time to get the information needed to choose the right set, he was very friendly.

I got my suspension 5 days later and had it installed. I was a little worried that it was going to have the ride of a 1990 Honda Civic that had been slammed to the ground. Once everything was installed and aligned, I took the car for a test drive. It was like a brand new car. The ride was a bit stiffer than stock (expected) but in no way was this a bad thing. The car felt much tighter, it had a sportier ride and handled so much better.

I was also a bit worried about warning lights due to the removal of the stock suspension, but the resistors provided in the kit were top notch. The front were completely plug-and-play, but for the rears, we cut the wiring and connector from the strut and tied it into the pigtails for the resistor to make it plug-and-play. No permanent changes to the car. If I ever wanted to go back to the electronic suspension, I could. Overall, I'm incredibly happy with the product and service from Strutmasters. I will shop them again, and would definitely recommend to anyone looking for a cost effective AND quality suspension setup.

ROXBORO, NORTH CAROLINA -- Bought a set of struts conversion kit for a e500 2004, 4matic, HUGE MISTAKE. I should have bought the 2 front original Benz products, instead their conversion kit, and they acknowledged they sent the wrong rear struts, Right Robert... It took about 6 weeks to get products, after got installed, they did not even fit right, just by a couple of mm, very small margin of error but it should not happen. Bad customer service, bad products.

BTW, make sure all the positive reviews are not people getting paid to make those positive reviews, because that happens. Anyways, if you deal with this company, make sure you get what you asked for, but personally I would not even take their products for free. If they have an issue with my report they can call me any time. I HAVE VIDEOS< PICTURES. I will keep trashing them because that's what they did to my car with their LOW QUALITY PRODUCTS. By the way, the pictures are from the rear section, no people or cargo were in the car at the time of when the picture was taken.

ROXBORO, NORTH CAROLINA -- I have a S430 Mercedes that for some stupid reason I just didn't fix the AirMatic system. I've install the Strutmasters conversion kit and Wow what a mistake that was. The ride height is like having a 2 inch lift on a Mercedes and rides like a Chrysler Truck not a Mercedes. The wheel well has excessive space like a 4x4 and makes my 20's look bad. I don't enjoy driving the car any more thanks to Strutmasters. I've called and called and called, emailed the entire staff and Vice President of the company and complained with no results or care from Strutmasters whatsoever. Customer service sucks and so does the products they sell.

Go read Yelp. It's a joke! This company should be shut down or sued and it's just a matter of time until they piss off the right person. ADVISE Avoid Strutmasters. Don't waste your money! I wish I would have done research before buying and installing this crap! Thanks for listening and good luck with your decisions.

ROXBORO, NORTH CAROLINA -- Seriously terrific service! Attentive, professional, and very friendly. I own a 2003 Ford Expedition with Strutmasters struts all the way around. What a great way to upgrade the vehicle's (troublesome and costly) factory air-ride suspension! ~ Highly recommended!

ROXBORO, NORTH CAROLINA -- I was in need of new shocks and springs for my Ford Expedition and found Strutmasters thru my googling. I had talked to a Jason and he gave me the information on the product I was ordering and that it would take up to 3 business days and guaranteed they were the correct ones for my make and model. To save time I had them delivered to the shop where I was going to get my truck fixed. I already dropped off my truck to get some other things taken care of so it made sense.

Four days later I get a call from my mechanic stating the shocks are the wrong size!!! I am now going on 4 days with no vehicle and now this! I called Strutmasters immediately and all they can say is "Oops... yes we did send you the wrong size and we apologize but we can send you the correct ones but it will take another 3 business days to receive." Now you can only imagine how irate I got! Of course I know people make mistakes but please Strutmasters I should get shipped in a day! I asked to talk to the manager and I get the same runaround.

By now I am so frustrated and so I break down and call the shop to find some and of course I am paying a higher price but what does a person do at this point!?? This is the only vehicle I have. I have been borrowing a car from a dear friend and I didn't feel it was right to ask for another 3 days. So now I call Strutmasters back and tell them I will be having my shop supplying my shocks and I need a refund. And also a refund on the shipping since this was their fault... well you can guess how that went. Yup, not well. All as I can say is boycott this company!!! Stand clear away!!!

NORTH CAROLINA -- I purchased 2 air ride replacement shocks and 2 struts for my Cadillac Eldorado. The rear shocks were 40% or so thinner than the originals, the top mounting was at least 1/8" narrower than the original, and I did not feel comfortable using them. I tried to return them and was told that 30 days had elapsed, too bad. I explained that in Upstate NY the weather was not conducive to working in the driveway, and was again told, "Too bad, 30-day limit".

I was also told as I was complaining about the rear shocks, "We don't even make those" - which is in direct contradiction of the tone and wording of their advertising videos. One has to wonder from which Asian paradise those shocks may have been sourced.

I got disgusted, will sell the rear shocks on eBay. I bought Arnott replacements, they were actually identical to the original, bolted right in. No hassle. Turning to the front struts - They are substantially similar to the original other than the springs not being of the same diameter steel. I installed them, they went in fairly easily, no problems - UNTIL I go to install the sway bar link to the new strut mounting bracket. Two problems. The original strut bracket is built up in thickness to accommodate the unthreaded shank of the sway bar link.

The Strutmasters replacement is the same thickness of steel throughout the mount. They did include a block of approximately 1/4 inch steel with a hole drilled in it to accommodate the link. Two problems: first, the darn link end will not fit through the hole, and second, there is not the same degree of strength in the thinner Strutmasters mount to provide lateral support for the sway bar link stud.

On calling tech support at Strutmasters, I got an answering machine. A day later, I get called back, and they left a voicemail for me. I returned that call, and again, got their answering machine.THIS is tech support??? To be honest, I bought these because, and only because, they allegedly are US made. I have plenty of experience dealing with Chinese vendors in my business, and preferred a US product to repair something that weighs 4000 pounds and moves down the road at 90 MPH.

Based on the quality of the rear shocks, and the sloppy design of the front struts, and the erroneous sizing of the hole in the spacer bar for the sway bar link, and the barely civil treatment I got from customer service, that Chinese junk is starting to look better and better.

ROXBRO, NORTH CAROLINA -- Worst mistake I made. Driving a Mercedes equipped with AirMatic suspension should be a comfortable and soothing experience. After all, the smooth ride of a fine German luxury car is legendary! But as these vehicles age, the active air suspension system develops malfunctions. Here's my mistake, I replace this luxury ride for the Strutmasters conversion. Strutmasters conversion kit took a beautiful and enjoyable driving luxury automobile to that of a Dodge. Strutmasters didn't want to help and tried to avoid the issues they have at all costs. I could no longer enjoy my Mercedes to the point that I replaced the entire system back to the original Mercedes airmatic. Check them out on yelp and other review sights too see just what other people say before spending your money and wasting your efforts.

ROXBORO, NORTH CAROLINA -- I do small repairs out of my garage and after using one of their "conversion kits" a few years ago they've been my go-to for people with air suspension problems. PROS: easy to install, so, so inexpensive, seem to be durable and reliable (nothing come back yet). CONS: shipping could be faster. I see a few people seem to have had some issues with their customer service. I haven't ever had to call them, which to me is better than having ace service. Maybe I will need to sort something with them one day and then I'll be able to make a judgment on that end.

ROXBORO, NORTH CAROLINA -- Placed an order 4/2 and was assured the product was available and would ship by end of the week. Today is 4/10, still no tracking info. Order placed on 4/2 and told it would ship by the end of the week. I've called multiple times to get tracking information to only get the run around from "manager" Darrell. Today 4/10, still no ETA/tracking info available because they falsely misrepresented their inventory and only have excuses to give, instead of answers. Then, the manager Darrell has the nerve to call me and tell me to relax, displaying his excellent customer service skills. This company is a joke and I suggest not doing business with them.

ROXBORO, NORTH CAROLINA -- After I got hit with a $2,200+ estimate on repairing the suspension on an '04 4Runner I had, I started looking around and found some information about suspension conversions. I'm a little handy with car repair stuff so I thought I'd give it a try and bought this conversion kit:
https://www.Strutmasters.com/products/2002-2012-Mercedes-benz-sl500-4-wheel-hydraulic-suspension-conversion-kit-with-light-fix-mx14fm/

The guide said that the installation would take about an hour per wheel. I found that it took a little longer than that, especially the first couple, but nonetheless it was pretty straightforward.

The kit got to me quickly and everything was as it said it was going to be. No complaints.