BRONX, NEW YORK -- I purchased a Stuhrling Original Watch from TJ Maxx in Palm Springs, CA. The watch was about $200.00 not including tax. I got the watch home to my house in Los Angeles, CA and noticed that the wording on the face of the watch was misspelled! The word "original" was missing the "L"! I contacted the company via email and after going back and forth numerous times, they wanted me to pay to ship it to them to fix and or replace the watch. I was also supposed to pay to have it insured. After complaining a little more, I was told that they would waive the $20. shipping fee they were going to charge me. I would still have to pay to have it shipped to them as well as insure it.
The watch is obviously poorly made and not worth buying. I ended up returning it to my local TJ Maxx. I asked the clerk what they were going to do with the watch and she said it was going to be put back in their case to be sold! I said to her that some other poor unsuspecting soul was going to notice the same thing and all she said was, "We don't have a warranty with Stuhrling." DO NOT BUY THESE WATCHES!
BROOKLYN, NEW YORK -- I received this watch as a Christmas gift on 12/2010. I found the leather band to be very hard, making it difficult to conform to the wrist. As someone who owns several timepieces, my watches do not get worn very often. So I was surprised when after my 5th time wearing the watch it completely came apart while winding it. What I found even more disturbing was the lack of customer service I got when I called the company to return the defective product. They told me to send it back with a check for $20.
Being an ex-new yorker where the company is located, I decided I would take it in myself. To my amazement I got the same poor treatment and was told the repair would take up to six weeks. I will never purchase another watch from Stuhrling again. Do not purchase Stuhrling watches. They are poorly made and their customer service is even worse. Shame on shop NBC for selling this company and its products to their valued customers.
BROOKLYN, NEW YORK -- I purchased a watch online (how stupid of me) from shop NBC. The watch is made by Stuhrling original. The company claims that they are a swiss company that its roots are in Switzerland and begin in 1800. The oldest Stuhrling used to work for the best watchmakers for its time… too good to be true. Got the watch, wore it 2 days and it started tarnishing. Rust like spots appeared all over the watch.
Turns out - the watches are made in hong kong; the company is in new york. The response from the company was- use your return form to send the watch back- that is it! Not an apology, nothing. I will return it of course and get my money back – hopefully. Be aware – these watches are poor quality and not worth even $10. How disappointing! What a misrepresentation.