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What Subaru and Ganley Subaru especially don’t want you to know
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BEDFORD, OHIO -- We write this in hopes of helping other families avoid the expense and aggravation we've experienced thanks to Ganley Subaru.
We bought a 2005 Outback 2.5 XT LTD in July of 2005 at Ellacott Shaker Subaru dealership, which later became Ganley Subaru of Bedford. At that time we also bought an extended warranty that was pitched hard by the salesman. During that visit, we were treated nicely, with eager explanations of trustworthiness, dependability, reliability, ride, and so on, and so on, and so on regarding Subary brand. Unfortunately, it was the last time we were treated with respect at Ellacott/Ganley Subaru dealership.
As we discovered much later and in the middle of a very dangerous cituation (November, freezing, and on a highway) the window washer tank was filled with water instead of washer liquid. Later, that first winter, one of thin aluminum sliders glued on top surface of the rear bumper simply fell off and ended up being stept on. It took a month, lost hours, and distinct sense of being unwelcome to replace the slider and one (!) wiper blade. Appearently, at first there were no replacement wiper blades at the dealership and, later, there were no driver side replacement wiper blades. Regarding the slider, we initially were told that it was not replaceable under warranty because it was bent. That absurd position was changed only after it was pointed out that it is impossible to bend the slider if it glued properly in place. At that point, we gave up since, highly inconveniently, working hours of the dealership service department coincide with most populous working hours.
By the way, below 25°F the window washer doesn’t work properly even with the proper liquid. To briefly mention some other deficiencies with our Suburu – expensive performance OEM tires lasted less than 35,000 miles and fared poorly on wet and snowy surfaces. Replacing those with regular passenger four season tires much improved the handling and driving in all conditions. Poor fuel economy – actual highway economy is around 21m/gal instead of 24 as advertised. Information display is primitive and there is absent “low oil level” warning light and, presumably, corresponding sensor. The later is very disturbing considering problems we have faced with the engine. After little more than 30,000 miles the power window main switch and, after 45,500 miles, the motor fan and a cam belt tensioner had to be replaced. Judging from our experience, 60,000 miles is a very inadequate drivetrain warranty for this brand.
In the process of removing wheels for the tire replacement, it became apparent that during 30,000 miles service at the dealership lug-nuts were over tightened to the point that one of them broke its bolt instead of loosening. At approximately 45,500 miles “check engine” light came on, idle became rough, and the car exhibited signs of losing power. Because we change the oil between major services ourselves, the service department employees tried to blaime us alleging that we used diesel fuel instead of gas, did not change the engine oil on time, and so on. After the engine heads were removed, it became clear that all the accusations were groundless but there were no apologies and the repair took an astonishing five weeks. Apparently an oil control valve was faulty. In addition a motor fan and a cam belt tensioner had to be replaced under extended warranty, which could not be blamed on us. The service department reluctantly provided a car for use during repair only after more than two weeks of inquires. Just 5000 miles later, on the Thanksgiving eve and at two thirds into a drive to Boston the “check engine” light came on again and, a few minutes later, the turbocharger stoped working. We were told at Clay Subaru in Boston that it happened because the turbocharger was not fastened properly, apparently after previous repair at Ganley Subaru. In addition to worrying instead of celebrating, we were stranded in Boston for three more working days more than we planned to stay.
The turbocharger failed again at 69,900 miles or less than 10,000 after a major scheduled service at Ganley Subaru and 1,500 miles after we changed the oil and filter. Although the car is under extended warranty with First Extended, the coverage was denied under pretense that the car was abused by us. Apparently, this happened because Ganley Subaru “forgot” to report oil changes that were performed as part of the repairs at both Ganley and Clay Subaru and because we were presumed guilty of lying about changing oil ourselves in the absence of iron-clad proof otherwise (credit card receipts for purchase of oil and filters apparently do not constitute such proof). It did not mater that, at the time of purchase, we were told that self service is OK as long as we keep the log of it, that, at least once before, this kind of accusation was proven false, and subsequent inspection has shown no signs of the abuse. Moreover, despite every invoice carrying a proud statement: “THE TEAM AT GANLEY BEDFORD IS DEDICATED TO SERVING THE NEEDS OF OUR CUSTOMERS WITH HONESTY AND INTEGRITY WITH A TOTAL BELIEF IN OUR PRODUCTS AND SERVICES WHILE PROVIDING THE HIGHEST LEVEL OF SATISFACTION IN EVERYTHING WE DO”, for four days after the car was brought to the dealership nothing has been done. It required multiple phone conversation with a reluctant and almost contemptuous employee to find out that the dealership presented a very negative picture to the insurer. First Extended, in turn, happily used that impression and ignored facts proving recent oil change. As a result, two weeks after the car was brought to Ganley Subaru, we decided to tow it to a repair shop we can trust to do honest job.
At this time two things are certain: we’ve visited any Ganley dealership for the last time in our lives and we will never consider owning another Subaru.
P.S. To add an insult to injury, Service director of Ganley Subary Pete Spacagna instructed his technicians to put the oil pan (removed on request from First Extended) without sealing it properly as a “revenge” for my refusal to pay for it, although, when we complained about it, his boss pledged to reimburse us the cost of this work done properly at another shop.
     
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Subaru Strands Another
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If you own a Subaru, do not rely upon Subaru Roadside Assistance to help you in an emergency. I learned this the hard way on August 12, 2011, when my wife and I were stranded on the curve of the intersection of California Highways 85 & 87 in San Jose, CA. The front left tire of my 2010 Subaru Forester blew out and I pulled onto Highway 87 in an attempt to get off of the fast moving 85. Unfortunately, there was just more fast moving traffic careening around that corner. We immediately called Subaru Roadside Assistance, which I paid for upon the lease of my vehicle. For 15 minutes I was placed on hold with an automated voice informing me that, "All operators are busy at this moment. Please hold the line for the next service representative." Due to the emergent situation, I dialed 911 for help and received immediate assistance from a California Highway Patrolman (CHP). The CHP also called Subaru and waited on the line for an additional 30 minutes, but he also received the same unhelpful recording. Fortunately, my incident occurred at 3:30 P. M., which officially constituted rush hour. The CHP provides free roadside service, courtesy of the California taxpayers, during rush hours to commuters in distress. An alert California Freeway Service Patrol (FSP) assistant heard the radio communication between the CHP, who was assisting me, and his dispatcher and responded to our need before the CHP made a formal request for the FSP. With the help of the CHP and FSP, my tire was changed in this dangerous location and I was on the road again in a little over an hour from the start of this incident. Subaru Roadside Assistance never responded to my call and does not have a contact address for complaints. Due to the unreliability of Subaru, I have taken out membership from an additional roadside service provider. I am pleased to submit my concerns to My 3 Cents!
     
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trmn8r on 2011-08-13:
If they are going to have such a program, it should provide a better response time. Thanks for stopping in and voicing your complaint.
swei2003 on 2011-08-30:
Agreed. I waited on the side of the road for over 3 hours with a flat tire today. Subaru Roadside Assistance initially claimed someone would be there within an hour. No one I spoke to was apologetic or helpful. I finally canceled the service call and called AAA. They had someone there within 10 minutes. Thoroughly lousy showing by Subaru Roadside. Great service by AAA.
NapCat on 2012-11-17:
Thanks for sharing your experience. My Subaru Roadside assistance that came with my new OB is about to expire.....I will go to AAA
subarooster on 2013-07-11:
We had a terrible experience with Roadside Assistance. After a fruitless hour of trying to get someone to come out, we called AAA and they responded quickly and compassionately. I definitely recommend AAA over SRA.
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Poor Customer Service
Posted by on
NEW JERSEY -- It is with great disappointment that I write this review. My husband serves on Active Duty in the United States Navy. We purchased a Subaru mostly because I travel alone with my two children frequently while my husband is deployed and we wanted the most reliable car possible. Well, this is not the case with the Outback 2.5 GTX. Our car is just shy of 6 years old with 55,000 miles and we had to replace the power steering pump. We contacted Subaru for assistance because, according to several Subaru repair technicians, a repair of this nature is unusual with such low mileage. After reviewing our entire service history a customer service manager at Subaru of America told us that they would offer no financial assistance for the $650 repair. The representative told us this decision was based on the expiration of the warranty and the fact that we garaged the car for three years while we lived in Japan serving in the US NAvy. This decision was reached despite performing the maintenance necessary to keep the car running while we not living in the United States.

It is so disappointing that a company that prides themselves on well manufacture vehicles would allow such a poor quality product to be sold and then due to circumstances beyond our control hold us liable for a repair that shouldn't have happened to begin with. As this time we will be trading out of this vehicle and going with another manufacture that will take care of those who serve our country in this time of war. SUBARU IS NOT A SUPPORTIVE COMPANY!!! IF you are serving in the United States Military DO NOT BUY THIS BRAND OF CAR!!!! They will not help you if you are required to garage your vehicle to serve overseas for your Nation!

I do truly love this car but will not drive a vehicle made by a company that doesn't support their service members in their time of need. Not to mention the unreliability of the vehicle itself. For a vehicle to lose the power steering pump at 55,000 miles is almost unheard of and therefore a manufacturer defect. The company sold us an unreliable vehicle that has caused us finical stress in this already stressful economy and all because we had to garage our car for the three years while we were living in Japan.

I can not urge service members enough to buy from a company that will go above and beyond to help the men and women of the armed services and Subaru is not that company!!!!
     
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Alain on 2011-08-06:
Unfortunately, because the warranty was expired they can legally do this. However, thanks for taking the time to report this.
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2006 Subaru WRX Clutch Falls Apart
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GREENVILLE, SOUTH CAROLINA -- I was driving home from a meeting at work on a major highway going approx 65 mph (just keeping up with traffic flow) when my engine started revving up and my speed dropped. I was in fifth gear and attempted to downshift as I was pulling over, but the clutch would not disengage and nearly missed a car riding over the top of me) I was able to pull the car (2006 Subaru WRX) to the side of the highway. There was smoke and a burning smell. I jumped out and called Subaru roadside assistanc. It took 2 hrs for a flatbed to arrive...in which time 5 or 6 flatbeds passed me. When the car finally arrived at FAIRWAY SUBARU of Greenville SC I was given a disrestpectful call from the service manager claiming that the clutch was burned up and falling apart due to my driving. (I have owned 5 straight drive vehicles in 13 yrs and never had to replace a clutch.) He informed me that I was revving the engine up to do burnouts and it would leave blue marks on the clutch plate. In an all-wheel drive vehicle? What? I listened to the man out of respect and then told him how this happened while in fifth gear going 65 mph on the highway...NOT while shifting gears or doing burnouts. He said that the dealership gets 1-2 a month and it has only ever covered repairs under warranty one time. He took me to see the car while it was "UP" and to my surprise they had not even taken it off the car. There was no material showing as he had informed me earlier, so he proceeded to show me parts from another vehicle (Not Even Mine!)He assured me that "This happens all of the time." Obviously the manufacturer has a problem that they do not want to address. The next morning I went to view the parts that he assured me would be Bright Blue due to heat, and there was none. He then said that it was shifting too slow, riding my clutch or some other form of "ABUSE" driver related and assured me it WOULD NOT be covered under warranty. SUBARU doesNOT stand by their products. So much for a bumper to bumper extended Powertrain warranty. Did I mention my WRX is 18 months new with only 22,000miles. The service Manager also informed me that this happens all the time without any prior warning or shifting difficulties.....Doesn't that seem dangerous. How many people will have to die before this is addressed. Couldn't we just prevent any deaths at all by forcing Subaru to recall? I've seen lots of internet rants regarding the clutches in EVERY Subaru model.
     
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fascismsux on 2008-03-06:
That's a shame - I like subarus. VOTE FOR RALPH NADER!
Anonymous on 2008-03-07:
Well right off the top of my head I'm thinking there is a service manager that needs to be fired.First of all the flyweel can blue with a slipping clutch, but it is really irrelevant considering the clutch would not be covered under warranty anyway, the entire argument is mute.
mydogbozo on 2008-03-07:
If you push hard enough, you can get a clutch covered. It is part of the powertrain. I had a factory rep explain that to me before when I worked in the dealer service business.
shane72751 on 2009-10-17:
I recently had the samething happen minus the highway. I started looking online for answers and found that many people have had issues with the 06 WRX clutch failing.
Joe Biz on 2013-12-01:
If I'm not mistaken, I'm pretty sure that the Sti clutches are made by Exeedy, so if Subaru don't want to do anything about it then maybe the manufacturer of the clutch should if they want to keep their name and their product known as top of their class.
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2000 Subaru Legacy Outback-Transmission Trouble
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HARRISBURG, PENNSYLVANIA -- I have bought a few cars from the Bobby Rahal family of dealerships, and I have been mostly satisfied, except this time! This problem may have been known before I bought the car. (used from the Toyota/Lexus dealership) I am satisfied with the vehicle otherwise.

The vehicle I own has an automatic transmission, it is basically having a hard time shifting into first gear (Drive). When I place the shift knob into first gear (Drive) it doesn't shift, I either need to press on the accelerator or be currently rolling down hill in order for the car to shift into first gear. Usually when it is colder outside (approx. 40 degress or below) the car eventually shifts into first gear and jumps foreword (it's a very rough shift) as a result of the raised RPM level, only when I am not facing downhill. This problem started about a year ago, and it may have been after a major snow and ice storm when I made an attempt to get out of the snow and ice by pressing the accelerator and moving the tires right and left to sort of 'dig' my way out of the snow. It was an intermittent issue last year, as the problem got to the point of the vehicle kicking out of first gear whenever I would come to a complete stop, I decided to take it to Aamco Transmission. That was a mistake! Not only din't they fix my vehicle's problem, they kept it there for 3 DAYS! They performed a visual inspection of the transmission, then informed me that all I needed was a transmission flush and it was a 'natural' thing for my car to shift hard into first gear. So I paid them $100.00 to flush my transmission, the manager was incompetent and couldn't figure out how to print a receipt, so I told him to mail me one. I never received one because they went out of business later that month, I have proof because I work for the bank I wrote the check to Aamco from. So Aamco may not have flushed my transmission properly, if they flushed it at all! I was frustrated because the problem continued, so I broke down and took it to a local Subaru dealership (CVM), who I KNOW (by previous customer experience) is out to make a quick buck!
This time I waited in the lobby for my car, because I know better now!

Of course, the Subaru dealership not only refused to flush my transmission, they fleeced me into a service charge of $40.00 for them to do nothing other than try to get me to leave my car there for two days!!! I don't think so! The lady working there was telling me that they don't know what's wrong, they think it might be internal. I also noticed that she had a piece of paper with a WHOLE LIST of possible things to tell me could be wrong with my car! She didn't want me to see it, but I sort of grabbed it. (:-)Tee hee!) She's a talking head, the mechanic didn't even have the courtesy to come out and explain the problem to me himself, I could tell that she didn't know squat about the workings of a transmission, because she was picking out two different things from her list that were completely unrelated to be wrong with my car! So please, I need your help! I hope that you understand my explanation. On her list, I did see clutch drums written down, and she said something about an internal leak, but what puzzles me is that if it is leaking, wouldn't the dipstick read like the fluid is low?! My fiance's a diesel mechanic, he's got people who know some stuff about transmission, but I really want a professional who is experienced and won't fleece me to work on my car. I have a customer who works at a Cottman Transmission shop and he suggested that this may be on a recall, but I haven't found any of this sort. I just need some help, before I lose my car!
Resolution Update 02/28/2008:
Well, it turns out it was a piston seal that was leaking. I took it to a place that I trust (Don's Performance Corner) and they found the problem and fixed it quickly and accurately. My car is working 100% better, and apparently this is a common problem, because the seals were updated in newer model years.
     
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moneybags on 2008-02-08:
You had some problems LAST YEAR and didn't get them fixed when it could have been a minor repair? You waited a year and now it's worse. Dumb! You probably need a new transmission and it will cost. Fix minor things and they won't turn major. Don't forget to replace your timing belt every 50,000 to 60,000 miles or you will really pay.
ELH on 2008-02-08:
NOno I didn't wait a year, I took it to Aamco immediately! I didn't wait.
moneybags on 2008-02-09:
OOK, but the car was 7/8 years old. Buy a rebuilt transmission. The old one has been ruined.
jktshff1 on 2008-02-09:
money, think your right.
"This problem started about a year ago, It was an intermittent issue last year"
ehl, you should have had it looked at before it became a major problem.
Anonymous on 2008-02-09:
ELH, I think you are right and they probably new about it and thought it would last a while but you should have taken it back the first sign or just realize it's a USED car and there is usually problems with used cars.

Sorry
mydogbozo on 2008-02-10:
I think your problems began when you were digging out of the snow and ice,....you "smoked" your transmission.
equiptech on 2008-03-27:
I read other comments (joke).
This is a real & popular issues for the 2000 Outback. Not related to snow (ha). Mine has done this for 40,000 miles.
Dealers want 4.5K for a trans (NOT). Rebuilts are not easy to find & Junk trans not a valid option.

I wish the OP had posted the cost & vendor who did the repair. I am an ASE certified tech but have retired. Trans shops just wish to take it out & go ($$$$). I know nthe right honest shop can do this for 2K & make money!
Thanks OP for posting!
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Disappointed Experience
Posted by on
Rating: 1/51
PLANTATION, FLORIDA -- I purchase a Subaru impreza for my wife on April 24th 2013. with an agreement that they will order seat covers since the model did not have lather seats and we have 2 small dogs, they give us a certificate acknowledging it. after several visits to the dealership (Subaru of North Broward in Plantation FL)we realized they had no intention of honoring the deal. When we received a survey questionnaire, we answered explaining what had occurred and provided a copy of the voucher issued by the dealer. On June 1st received a call from Subaru of America Mr. David [snip] who assured me that he will take care. We came to realized that Subaru does not make seat covers for the impreza 2013, So he asked me to purchase a set and send him the invoice.

When I call to speak with him he had been promoted so Molly[snip] took over and she explain that the notes that David [snip] left said that was only for invoices from Subaru dealers. well they don't sell them. I'm very happy with the car but the customer service is very poor, going for a new car should be a reason to rejoice not regret and that's exactly how we feel. by by $387.95
     
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trmn8r on 2013-09-20:
Experiences such as this will send customers running. Very valid complaint. Promises that car dealers make are often reneged on. Except at Century 21 - all of their customers are so happy that they float around on cloud 9.
cmthru on 2013-09-20:
Since you have a certificate stating they will order seat covers and they have not, take them to small claims for breach of contact. Why have you waited since April?
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Commercial
Posted by on
Rating: 1/51
As an Asian woman, I find it very racism and offensive to see the Subaru commercial that consists of a white man with an Asian woman. Are you advertising the vehicle or a mix couple propaganda of stereo type Asian woman with a white man? This commercial needs to be taken off the air. I will contact the Asian community, family, and friend to not support and buy Subaru vehicle. Does it have to be an Asian woman with a white man? Why can it be an Asian couple? Black couple? white couple?
     
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Jeff on 2013-06-09:
Ummm we live in a very diverse country that has a variety of different cultures and different people. Just because every commercial doesn't have a white husband and wife shouldn't be "offensive" to you or anyone else. Its just like the cheerios commercial people got mad at because it showed a black wife and white husband...its just a commercial.....I feel bad that people have to make such big deals about things that shouldn't be a big deal.
trmn8r on 2013-06-09:
Is there something unusual or offensive about a Caucasian man and an Asian woman together?
Barry on 2013-06-09:
You're comment seems racist
Lily on 2013-06-09:
OMG, are you serious? I feel sad for you and anyone that has to associate with someone who is so narrow minded. Perhaps you were being sarcastic and I missed it.
CrazyRedHead on 2013-06-09:
You sound like the people that complained about the Cheerios commercial where it was a black husband and a white wife with there bi-racial child. I like it when commercials shows a mixed family because it describes what mine and a lot of house holds are like today. I see your letter as being deemed as racist.
Chaparrita on 2013-06-09:
I bet if all commercials only showed white people, you'd be screaming about the fact that there are no Asians being represented. It's a commercial. Change the channel if you don't like it.
FoDaddy19 on 2013-06-09:
I saw the ad as well. As a white guy, I can't say I was offended or see where it was racist. For the ad to have been racist it would've had to have shown the wife running repeatedly into various objects with the car. That would've been offensive. However just having a mixed race couple not doing anything particularly remarkable isn't considered racist or offensive by most people.

You're going to contact the whole Asian community? Sounds ambitious.
onlooker on 2013-06-10:
There is a feeling of frustration when the popular portrayal is Asian female married to a white male - almost as if it is the only acceptable way to present Asians.
If the male had been Asian, and the female white - maybe there would have been cheerio backlash too -
It is a real issue to some people, but boycotting an Asian mfg / brand seems not quite right either.
Heni on 2013-11-25:
I totally agree with you, sxiong. Suburu seems to have a definite race-mixing agenda. They also have a young white girl snuggling with a black guy in the back seat of a Suburu, saying he's her new best friend. This is a political agenda (pushed by New York ad agencies?) which has no place in car commercials. I am also boycotting Suburu (and I was close to buying one when this aired).
John O'Meara on 2014-05-25:
I am disappointed to hear your negative opinion regarding the Subaru commercial. I think it is absolutely adorable and shows the 'strength' of this Asian woman. She is so patient with this spoiled and restless white man. I give her kudos for showing her 'affection' by presenting him with a 'gift' (painting easel) and her patience with this obvious self-centered man. Her attitude towards him proves the intuition and positive reinforcement of her relationship with this man. (which has been my personal experience being married myself to an Korean women) I would have loved to see a 'follow-up' commercial showing them with a newborn and her encouraging him to be 'active' in raising their child but obviously she being in control of the family. Traditional stereo type? Maybe, but a stereotype with the hand that rocks the cradle and maintains charm through the whole ordeal. Bravo Asian women! :-)
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Blown header on 2006 Subaru
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VIRGINIA -- Have had a 2006 Subaru Legacy for 5 years, it has low miles and already needs an engine overhaul. Blew a header the other day. We have had Toyotas in the past and never had engine troubles until they got quite old. Sounds like other reviews state having an engine fixed on a low mileage car would be better than buying new, so for now we will take the cost and most likely do a rebuilt engine.
     
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trmn8r on 2011-12-05:
I believe you mean the cylinder head got into trouble. The "header" is part of your exhaust.

There are many possible causes of head problems. For example, I bought a low mileage car that someone put the wrong spark plugs in - warped the head after I got it. Has a professional diagnosed the root cause of the problem? If so, what is it?
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Stay Away From This Dealership!
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PLANO, TEXAS -- I recently purchased a 2011 Outback Sport from this dealership after a nationwide search indicated they had the only one in the country with the desired equip. The vehicle was advertised as new condition with 4000 miles used only by the owner of the dealership as transport to and from work. Shortly after delivery, the vehicle was determined to have extensive undercarriage and frame damage. It was also determined that this dealership attempted to disguise this damage prior to sale. If you are thinking of buying a car from this dealership, I strongly urge you to reconsider!
     
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trmn8r on 2011-12-04:
Did you buy directly from the dealership, or through another dealer?

How long after delivery was this damage detected? What happened when you brought the damage to the dealer's attention where you bought the car? What dealer did you buy it from?
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Parking light switch
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I just finished replacing a dead battery in my 2001 Outback. The battery wasn't bad. It had run totally dead over night because the parking lights continued burning in the garage even with keys removed. The reason? There is a switch on the steering column, which is hidden by the horn. The switch can easier turned on unintentionally while turning the reset trip odometer button.

When I installed the new battery the parking lights came on. I had to call my local repair guy to have him tell me it is common happening. So I'm out $100 for the new battery and several hours of manual labor, which at age 80 probably shortened my life even more.
     
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fast327 on 2010-09-01:
Why did you buy a new battery instead of buying a $25 charger? You stated that the battery was not bad.
old newfie on 2010-09-02:
The poor guys 80, leave him alone. jk
Alain on 2010-09-02:
My Dad is 87 and had this same problem with his Subaru, but fortunately caught it before the battery went dead. It's a design problem that you can't do much about except be aware of it. Being as every car is different from some degree, we (I use his car when I visit so I joined him) sat down and thoroughly reviewed the manual and the car so that we were aware of where things were (including anything that was hidden from view) for future reference.
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