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Ill-treatment at Subway
Posted by Snoopy on 05/16/2004
ROWLETT, TEXAS -- The week before last, I encountered my fourth and final injustice in our neighborhood Subway shop. The other three times I dismissed the employee's actions as inadvertently negligent, but this same employee was rude, snatched money from my hand, insulted me, overcharged me, and snickered, when the irate customer behind me stepped on my four-year-old daughter's foot while lunging forward and physically pushing me away from the counter with his shoulder. To add insult to injury, the owner of the store refuses to do anything about the incident. He says the "gentleman behind you called in a complaint about you the same evening you filed your complaint, saying you harassed my employee. You keep that in mind." He then told me to call him back if I have another bad experience. What? How many bad experiences does it take for something to be done? And why would I want to continue to spend my hard-earned money in a hostile establishment?

It is now clear that this type of behavior is condoned in this store and perhaps the other stores owned by this individual. It is also clear that Subway has lost a long-time customer. I have lived all over the country and have visited many Subways, whether where I have resided or when traveling, and have never had a problem with this company until this store was built in our wonderful northeast Texas neighborhood.

It seems to me that with our collapsing economy and the desire for people to be more careful with spending, companies would try even harder to provide excellent customer service. This is obviously not the case with this particular Subway owner and store.

What I want to know is whether this hostile behavior is isolated or acceptable corporate policy - (systematic).
     
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Posted by acm323 on 2004-05-16:
I have a feeling there are two sides to this story.
Posted by waxlips24 on 2004-05-16:
I agree...if the customer behind you took time out to call the store manager about you, I would have to assume that you were being hostile yourself....anyway, if you don't like the way you are being treated, don't go there anymore!
Posted by Roger&Out on 2004-05-17:
My brother-in-law is one of the many rich, snobby, and sorry humans that lives in Rowlett & believes that restaurant employees should bow & kiss his feet. Ya'll can pair up on judgement day!
Posted by chris75056_1 on 2004-05-17:
Yeah, and the 'collapsing economy' is a perfect excuse for folks to go into restaurants and act like jerks.
Posted by NCMom on 2004-05-17:
It stinks that this has happened to you. I am sorry that people are not more sympathetic. Makes me wonder if they work for Subway :-) Anyway, I definitely think that fast food workers are not very nice. I really appreciate those that go out of their way to be nice and I always make a point to tell their supervisor when they are doing a good job. Truth is that these are the lowest paying jobs and we are told not to expect much. But there are jobs where you can avoid contact with people if you don't like people. I have called to complain about service at fast food and I have had the manager say "please be sympathetic, it is hard to find people." But it's not worth it. I can bring food from home. I think you should have called the police over the customer that stepped on your daughter's foot and pushed you out of the way. There is no justification for using violence.
Posted by bill on 2004-05-17:
It is interesting that the customer called the store to complain about you and your treatment of a Subway employee. Replay that night over in your mind. I am sure you are not 100% wrong, but ask yourself if you are 100% right.
Posted by bestbestbuy on 2004-05-19:
sounds like you're the rude one!
Posted by kapapineau on 2004-05-22:
you are not welcome there probably because they hate dealing with rude customers.show them the respect and you will recieve the same.
Posted by justUNbelievable on 2004-05-28:
Rude is rude! There is no excuse for it!! "Vote with your pocketbook." The customer is always right. No one really wants her job so she doesn't take pride in it- as for the boss, he knows if he upsets her, he'll be making sandwiches Himself!! Save up your all your lunch receipts from other establishment and after you get a nice big wad, mail them in to the unconcerned boss with a reminder of why the receipts do not have "Subway" printed at the top. Also, a complaint to the Better Business Bureau with a copy generously given to them wouldn't hurt- just for added effect. I limit my business with them for the same reason. Each franchise seems to have a mind of their own I have discovered. I tend to avoid them. Pearl
Posted by justUNbelievable on 2004-05-28:
Rude is rude! There is no excuse for it!! "Vote with your pocketbook." The customer is always right. No one really wants her job so she doesn't take pride in it- as for the boss, he knows if he upsets her, he'll be making sandwiches Himself!! Save up your all your lunch receipts from other establishments and after you get a nice big wad, mail them in to the unconcerned boss with a reminder of why the receipts do not have "Subway" printed at the top. Also, a complaint to the Better Business Bureau with a copy generously given to them wouldn't hurt- just for added effect. I limit my business with them for the same reason. Each franchise seems to have a mind of their own I have discovered. I tend to avoid them. Pearl
Posted by afrpennycentury on 2004-05-30:
If the "customer were always right," then we should all just go out and loot the stores, trash the restaurants, and threaten to "have" the cs workers' jobs.
Posted by ChowderHead on 2004-06-02:
I would have shoved you and your kid if you were acting that way to me.
Posted by contrarymary on 2004-06-06:
NCMom:
So fast food workers aren't very nice, are they? YOU try working in that environment attempting to assist persons such as yourself and the OP. See how nice YOU are.
Posted by contrarymary on 2004-06-06:
You get what you pay for. That includes YOU, the consumer, as well as the retail industry in general. I can't think of anyone on the planet who could be cheerful the entire shift working for minimum wage in a fast food place. These people have to deal with self-entitled, self-important customers who think, because they purchase a 99 cent sandwich, they are permitted to heap abuse on everyone who works there.

IMHO, everyone should be forced to work in fast food for a week. See how friendly THEY'D be after getting screamed at by assh*les all day long.
Posted by contrarymary on 2004-06-06:
justunbelievable...

yes, please do eat elsewhere. Send in those receipts. I'll bet the crew at Wendy's would be thrilled to know they won't be seeing the likes of you and the OP again.
Posted by JustMe on 2004-10-12:
BOYCOTT BOYCOTT BOYCOTT!!!
Posted by AZJEM on 2004-10-22:
People love to complain about fast food workers and how useless they are. Well, it sure sounds like millions are being fed at fast food joints. Who do these people think make all that food. People go there so they don't have to cook for themselves but are the first to complain about the stupid employees. Ya gotta take alot of bull when working with the public, cause even though there are a small-med group that are really pretty decent you got that group of knuckleheads that hate everything and everybody and always have something to find fault with. The saying goes" someones gotta do it"
Posted by BuzzKiller on 2004-12-14:
I'm sure Subway will miss your patronage, Mr. Vagabond Sandwich Connoisseur.
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Bad Customer Service, Disgusting Hygiene, Disrespectful Towards Customers
Posted by Safire on 06/12/2008
, PHILADELPHIA, PENNSYLVANIA -- I frequented the Subway location at 11000 Roosevelt Blvd. in Philadelphia PA (next to Target) quite a bit only because of its proximity to me and have witnessed some very disturbing practices. For one, this Indian lady that works there (I believe it is the owner, unfortunately she does not wear a name tag) is so rude, practices bad hygiene and rips off her customers. You will know who she is because I have only noticed 3 people work there, a young guy who is way cool, a younger girl, and then this middle aged Indian woman I am complaining about.

I observed this woman make a sandwich for the person in front of me, she laid her plastic gloves on the counter and once she was done ringing her up, she re-wore the gloves. She then proceeds to open the oven before she makes my sandwich. Yuck! How many times did she re-wear those gloves. How many items did she touch, money, credit cards, unsanitary items before she made my sandwich? A new pair of gloves should be worn just prior to making a sandwich if you are both the sandwich maker and the cashier.

The re-wearing of gloves when handling the sandwich making and money, is a clear indication about how little importance is paid to sanitary practices when they cut up their vegetables. You may end up with e-coli or some other kind of infection. I personally have experienced a stomach ache twice after having a sandwich from this Subway location.

On another occasion, just yesterday 6/11/08, the same woman asked if she could help me. I ordered a 6-inch roast beef sandwich. I usually order double meat, but decided to go easy this time. I saw her put down 3, half pieces of roast beef and this was considered a serving. I asked her about it and she said "Well sometimes the slices come big and sometimes the slices come small". So basically if the slices are 1/2 pieces you will not be given the adequate amount of sandwich meat to equal 3 regular size slices. This is a complete and total rip-off. I then asked her for double meat and she, out of the goodness of her heart, decided to add one extra piece of roast beef. So all and all, I actually received 3 1/2 slices, less than a serving of double meat. I paid for a serving of double meat and it is not what I got.

During this same trip, there was a lady in front of me that was unsure what sandwich to order, well this same woman looks over at the cashier and laughs, obviously making fun of this customer.

On a different trip to this Subway between 6/03/08 and 6/06/08, this same woman had just about finished making the sandwiches for the 2 young ladies in front of me. When the customer asks her if she could get mustard on her sandwich. The woman appeared annoyed and had to walk to the back room to get it. I would consider the mustard to be a very popular condiment and should be side to side with their other condiments and sauces. When the young lady finished paying for her sandwich, she asked the woman if she could heat it up in the microwave for 10 seconds. The women asked "Why?". Why else would you want a sandwich in the microwave. Anyway, she said she had to wait, and proceeded to ring the following guys order instead. Now, he only had 2 sandwiches, but it took her a while to ring him up, she was most definitely stalling.

The young lady thought that she had placed her sandwich in the microwave and was concerned that it had been in there a while. Her friend finally said to this woman, if she could please remove her sandwich from the microwave, that it was probably burned by now. The young lady was upset and understandably so. At that point, this woman stopped what she was doing, removed a vat of what appeared to be cucumbers from the microwave and finally placed her sandwich in the microwave. When these young ladies left, she made a comment about them to the customer she was ringing up.

Poor customer service, disgusting hygiene, disrespectful towards customers, rip-offs. This is what this location, Subway on 11000 Roosevelt Blvd. Philadelphia, PA next to Target offers. Please be warned! I will never go back.

I don't know what it is but I have had bad experiences at the other two Subway locations. At any rate, please take your business elsewhere, to another Subway location that is worthy of your business or other sandwich shops such as Quiznos. I have been to Quiznos many times and have never experienced any problems.

People like this should be banned from owning a Subway franchise! We should boycott this place. I warn you against going to this location, but if you do, be vigilant when dealing with this woman. The more people that experience what I am complaining about, the more voices there will be and something will finally be done. Mind you, I am not writing this because I have a personal vendetta against this Subway location, but when you receive the same consistent, reprehensible treatment time and time again, it is time to spread the word.
     
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Posted by T-Double on 2008-06-12:
When you say: "People like this should be banned from owning a Subway franchise! We should boycott this place."

Are you talking specifically about people of Indian decent? You mentioned it twice and from what I can tell, nationality really doesn't have to do with poor customer service. I say instead of boycotting the place, commit arson and burn it down. Maybe she will start up a curry restaurant business. Good day my friend. Thank you come again.
Posted by Anonymous on 2008-06-12:
Do yourself a favor and go to Quiznos.Soooooo much better that crudway
Posted by madconsumer on 2008-06-12:
did she handle the money with the gloves on? NO, you said she removed them and then re-wore them.

if you suspect things are as bad as you claim, then call the local health department.

i will state from your review, you are racist. you do not complain about the older lady, but the 'indian' lady.
Posted by Anonymous on 2008-06-12:
Why would you go there so many times if these things were occurring. that’s a red flag to go somewhere else. You should report these practices to the local health department.
Posted by Anonymous on 2008-06-12:
And I suppose you'll try to convince us you're not actually a racist, right?? If you don't like Indian people, don't frequent their businesses, plain and simple. Your post was not helpful at all - If this was truly a complaint about customer service, you would have left out her nationality. I hope she spit in your food when you weren't looking.
Posted by DebtorBasher on 2008-06-12:
I don't think the poster meant it as a racial comment. I think he/she used the term "Indian" to let the other people who may go there, know which person it is that the complaint is about. Just as "younger guy" and "Younger girl" was used to describe those that were nice to them.
It would have been unfair to just say they were treated rudely...when in fact, it was only the one person who was found to be rude. I didn't see anything wrong with that comment at all. I mean, how do you describe someone, if you don't use their description to do so? Saying, "A woman there was rude to me"...doesn't mean that person doesn't like woman.
Posted by Safire on 2008-06-12:
The reason I frequented this place, like I mentioned, was its close proximity to me. Secondly, I always hoped that I would be helped by the other 2 people there that are very nice to their customers and practice proper hygiene. I guess there was always a 1 in 3 shot that I would be helped by this other woman. I should have made it a point to flat out refuse to be helped by her embarrasing her in front of all the other customers in line.

To the poster who inquired about the re-wearing of gloves...she removed them and placed then on the COUNTER. How clean was that counter? Why take your chances. Even if she removed her gloves to handle the money, her hands are not clean at this point and she is using HER hands to put her gloves back on. Is it really worth saving the few cents you would save by re-using gloves to put your customers health at risk?

I am not a racist person. The term I used is a descriptive term so people would know who I was complaining about since she was not wearing a name tag.

To clarify, when I said "people like this" I meant people not fully committed to providing the best service possible to their customers. In no way was that directed towards race.

Unfortunately, I have been to two other Subway locations where the people working there happen to be Indian. It is just an observation. At this second location, I as sitting down having my sandwich and the guy behind me with his daughter ordered two sandwiches. He asked if the bacon that the sandwich came with can be added to his 2nd sandwich instead. She said absolutely not. The customer said, but it is the same thing, I am still paying for it. Instead of putting it on my sandwich put it on the other. She refused to do this because the sandwich that he wanted the bacon on instead did not come with bacon. Does anyone else see a problem with this? Why could she not agree to do this for her customer? Maybe I need to visit Subways serviced by non-Indian people to see what their service is like and make an informed observation this way. You never know, they may be just as bad.

Maybe it is that people in the service industry get so fed up with customers demands, although the sandwiches are supposed to be made how you like them, you know your way, that they become desensitized and it is just easier to default to an indifferent state.
Posted by jenjenn on 2008-06-13:
This is a TOTALLY racist complaint! I voted it unhelpful.
Posted by CrystalSword on 2008-06-17:
Uhhhh, question here. When you say hte counter, you DO mean the counter where the sandwiches are prepared, do you not? If you doubt the cleanliness of the prep area, what in the blue susie are you doing eating there to begin with? As far as using your hands to put the gloves on with, I can show you that you do not handle the gloves all over in putting them on again. While it is false economy to re-use those gloves, you do not get your hands all over them putting them back on, as you rightfully handle the INTERIOR surfaces of the gloves, that part which should not come in contact with the food. As has been mentioned here several times, gloves are not that big a deal, not all states require their use. I would rather see someone wash their hands often. If the OP wants to be picky, we will require that people in food service do like doctors and scrub up, then have a nurse hold the gloves while they slide their hands in. Uh-oh, that means the nurse would have to handle the gloves. I guess there is just no way to make the OP happy.
Posted by southerngirl on 2008-06-17:
jenjenn...get over yourself; and those of you who keep whining about the "racist" thing are "protesting too much," probably from guilt of your own hidden prejudices.
Posted by Safire on 2008-06-19:
CrystalSword, I am complaining here about the things that I found unacceptable. If you find this information great, if you don't skip it and move on.

The counter is the 'bare' steel top counter next to the cash register, you know where people lay their money, trays, god knows what else. This counter, not the sandwich counter.

If you re-read my post, I say that after she put the gloves back on, she grabbed the microwave handle and opened it before making my sandwich. This made me wonder how many times she had re-used the same pair of gloves and how many surfaces she had touched. I will leave that up to your imagination.

If my observations do not bother you, by all means be my guest and be one of those that stands idly by and is content with fast food preparation and service standards, you are there ideal consumer!
Posted by Jess! on 2008-08-13:
That is completely unacceptable.

And people, by using "Indian" she was just using that to identify the worker. Younger man, and younger girl were used to identify the other two. Sure, she could have used "older woman", but she didn't. Stop trying to FIND something wrong with it, when she is telling everyone about her experience. If she really was racist, there would be derogatory statements made towards the fact that she was Indian.

Now, I work at subway. Policy is, really, to change your gloves for each and every sandwich you make. Now, this doesn't happen often. But as soon as you ring someone up, you go and WASH your hands and put on new gloves. This is subway policy, and it's not being followed obviously. Also, if you walk from the back, even if you JUST washed your hands back there - the customer doesn't know that. So you are to wash your hands again, and then put new gloves on.

Today at work I dropped something on the ground, and I picked it up. I had my gloves on, they touched the ground and I then changed them out because they had touched the ground.

The POS [point of sale] area is cleaned, as per the afternoon and closing list, however money is laid there ALL the time. I would be upset if someone was reusing gloves, as well. It's unsanitary.
Posted by Arkantos222 on 2009-12-04:
I work at Subway as well, and yes, you are to change gloves frequently and are to never reuse any of them. However, get this juicy little ditty: it doesn't make one bit of a difference, because, the gloves serve no purpose other than to appease peace of mind in the customer. It has been proven that in order to ACTUALLY prevent bacteria from going from your hands to the food you would in fact have to wear seventy seven pairs of those poly embossed gloves. So they are nothing but an enormous waste of resource and money. All so people can feel like their food is untouched. But, the fact remains that it is touched by all the bacteria on the line servers' hands. That is why it is imperitive that we wash our hands since the gloves in fact do ABSOLUTELY nothing.
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Contaminated Food, Rude Server
Posted by Carolina Dreaming on 03/28/2007
ST GEORGE, SOUTH CAROLINA -- I have purchased 1-2 tuna salads weekly at this store for about 2 years. In general, I have been happy with the food and the service; thus the repeat business. I have never filed a complaint.

On prior occassions, the employees changed their gloves between orders. They have used fresh, refrigerated tuna salad upon my request. They always topped the salad with 4 scoops of tuna, without being asked. They were courteous and eager to please.

Today, it took an underimpressive assembly line of 3 people to serve me. This was highly ineffective. Two reached over the other, back and forth, to make my salad; while one just stood around at the cash register. I requested refrigerated tuna and the server argued that the other tuna was made today. She reluctantly put 2 small scoops of fresh tuna on my salad before mixing the old and the new tuna together. It is scary to think how many times today the fresh tuna was mixed with the old tuna, thereby possibly contaminating both. I told her that a 6 inch sub would get 2 scoops of tuna and a 12 inch sub would get 4 scoops of tuna; that I usually get 4 scoops of tuna on my salad. Again she argued that was not so. A person who works there told her they usually put more that 2 scoops on a salad. She then slung 2 more scoops of the newly mixed "old and new" tuna on my salad. She did not change gloves between customers. She never changed gloves after picking up a dirty knife she had dropped on a dirty floor. The tomatoes were green. I didn't get oil and vinegar on the salad, as requested. I attempted to eat the tasteless salad but could not get past the images of the dirty gloves, rotten vegetables, and room temperature mayonnaise in tuna.

I will complain to the manager tomorrow and try to get my money back. If the same person continues to work there and is not trained properly, I will drive 6 miles to the next Subway to keep from being served by her. I will also file a complaint with Subway Corporate Headquarters.

For tonight, I'll feel fortunate to stay out of the emergency room.
     
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Posted by autumn35802 on 2007-03-28:
I've stopped eating at Subway period. The last couple of times that I've gotten turkey subs from their south Huntsville location I've gotten very sick and ended up spending part of the evening in my bathroom (and I'm lucky it wasn't the ER!).
Posted by Shakra on 2007-03-29:
You shouldn't eat so much tuna. There's a problem with too much mercury in them.
Posted by Anonymous on 2007-03-29:
Room temperature? The sandwich ingredients are all resting in a chiller and are never at room temperature. Further, that tuna is all made at once in one batch, and is just apportioned into the serving containers.
Posted by Samuel Jackson on 2008-04-02:
If you wanted your money back.... you probably shouldn't have ate the salad.... ?
Posted by dylanfan on 2008-04-09:
Any 6" sub can be made into a salad for $1.00 or $1.50 more,depending on your Subway market. If you were getting 4 scoops instead of 2 scoops of tuna, you should have been charged for double meat, which would be $1.00 more. Old tuna and new Tuna should never be mixed together. The entire sandwich unit is refrigerated, so the Tuna on the line should have been cold. How much did you pay for the salad?
Posted by subwayguru on 2008-08-31:
Four scoops of tuna on a salad is double meat. The sandwich unit is not room temperature it is refrigerated. All cold food must be held below 41 degrees.
Posted by Qmanjosh on 2012-04-30:
There are some problems with your complaint. To start, it is neither logical nor our policy to change gloves after every sub. Gloves are to be changed if they are contaminated with sauces/foodstuffs, torn OR have been worn for an extended period of time. It is, however, not uncommon for a sandwich artist to change his/her gloves WITHOUT being requested to do so. Many take the initiative to display to the customer a sense of cleanliness and freshness that is associated with clean hands. If an associate has been making subs for an extended period of time and does not change their gloves under their own freewill, simply request that for your salad you would appreciate it if they could wash their hands and put on a new pair. You also stated that you always receive 4 scoops of tuna and during this transaction your request for 4 scoops was initially denied. Subway policy is that a salad is to be made according to the 6" sub formula/thru-put. Receiving 4 scoops constitutes double-meat and therefore you are to be charged appropriately OR denied the food for failing to pay the appropriate fees. You failed to mention whether you were paying for double-meat or requesting a free handout. If you are accustomed to handouts by other employees, that is solely your problem and the said associate is in no way, shape or form in the wrong for denying your request. As far as mixing old, room temperature tuna with new, fresh tuna...that is unreasonable. Old tuna will never be on the food line. What will also never be on the line is room temperature foodstuffs/product. The food line is chilled, keeping the tuna cool and fresh. If you, the said customer, enters the establishment demanding fresh tuna, what would you like us to do? Hypothetically throw away half a container of good tuna just so we can take the clear plastic wrap off of another tuna container (more than likely the same batch as the "old" tuna) and make said customer happy? The tuna you would have been served is 100% comparable to the tuna you received. It is unreasonable for you to request we throw away good product so that a not new, but filled pan of tuna may be put on the food line. If tuna tuna was mixed from the food line with tuna from the back, it is because both are still fresh and the associates found it unreasonable to throw it away
Posted by Girl on 2012-12-12:
Qmanjosh--You addressed the issues of the product, but never addressed the BAD "Customer Service" that was received???
Customer Service Guaranteed!
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Use of gift certificates
Posted by G on 12/27/2000
OVERLAND PARK, KANSAS -- My mom always buys Subway gift certificates for the family. It is a common thing for me to be in a Subway and for the employee to be clueless on how to use them. This has happened so much that I know how to use them and can often tell them..."same as cash and the customer gets cash back". Sometimes they make me sign the back of them.

The point is that it always varies and the employees need to know how to use them (if they sell them).
     
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Posted by JustanOwner on 2008-09-06:
This is a good point and it happens alot. I always train my employees on not only how to handle gift certificates but how to recognize them. Should be a no brainer and its just a training issue. Hopefully now that subway moved to the cash card these issues will go away.
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A little education for the customers
Posted by SUBWAYLOVE on 01/03/2011
NEWTON, NEW JERSEY -- I have worked at Subway for almost 3 years, and I've read the majority of these reviews. I can't disagree with the fact that some of the employees are downright rude, because I don't work at those Subways to see it happen. But I can say, that the most of these complaints are pitiful and it is almost pathetic that people waste their time going online to complain about them!

First and formost, the people that make your sandwiches, do JUST that. We do not control the prices, the quantities, the rules, anything along those lines. We are there to make the sandwiches, period. It is absurd that someone would attempt an argument with a sandwich artist, when whatever your arguing about is beyond our control! But heaven forbid we were to tell you its out of our control, because then you'd go through the roof.

Secondly, walking into Subway and immediately treating your server with rudeness, is going to result in rudeness back! Is that really THAT hard to grasp!? Subway workers have A LOT of things that need to be done in addition to helping the customers, and it is difficult to accomplish all of these things since the owners completley short staff us to save money. When someone comes in and I say to them "Hi there, what can I get for you?" the last thing I would like to hear is "YEAH I NEED 3 SUBS" . Thats just a tad rude, don't you think? How about "Hello, yes I'd like..." It is not that hard.

Another thing that completley baffles me is how do people not think its unbelievably rude to talk on your cellphone while placing your order?! Its another thing if you are ordering for the person on the phone. But honestly, I could care less who went where, what time Johnny needs to be picked up from soccer, when the wash needs to go in the dryer. WE DO NOT CARE! All we'd like to do is to make your sandwich as quickly and efficiently as possible to move onto the next customer waiting longer than necessary because you are not paying attention to your sandwich.

I could really go on and on, but I'll stop there in hopes that at least a few people will read this and possibly have a little more respect and realization next time they decide to order Subway food.

     
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Posted by Skye on 2011-01-03:
Just because you feel a majority of the complaints are pitiful, and the people who write them pathetic, does not mean they are not worthwhile to them, or for anyone else for that matter. Everyone is entitled to voice their own opinions.

Thank you for your opinion and experiences, as a Subway employee.
Posted by Principissa on 2011-01-03:
Here's a question you can answer for me. I've been to two different subways in the last 4 months and I have a complaint for you. How come you guys don't wash the knife that you use to cut the sandwiches in between sandwiches? Why do you use the same filthy disgusting knife to cut everyone's sandwich in half?

I went in to a subway not two weeks ago where I live and ordered a turkey sub (12 inch) for me and hubby for lunch. The guy in front of me had tuna salad. The woman tried to use the same unwashed knife that she used on the tuna sandwich to cut my turkey sandwich. When I asked her why she didn't wash it or have others to use she said they never do. And this was at two different subways. I left the sandwich and walked out.

That filthy knife is a breeding ground for food born bacteria that cause illness. Not to mention the fact that if someone had a seafood allergy they would have had a reaction from that knife.

So why don't you wash it? Personally I think it's a valid complaint and question.
Posted by momsey on 2011-01-03:
I don't think any sandwich shop completely washes their knives in between sandwiches.
Posted by MDSasquatch on 2011-01-03:
I wrote SUBWAY off a few months back and was considering going back to see if they were still gross; but after reading the attitude of this artist, I think I will just go without.
Posted by Anonymous on 2011-01-03:
My Subway cuts the bread in half (almost all the way through, leaving it hinged) before making the sandwich, so the knife never touches anything but breads.
Posted by Anonymous on 2011-01-03:
Also, at Subways the knife is supposed to be kept in ice water between sandwiches and wiped down before each use. It should not be left on the counter for any reason, that is a health code violation.
Posted by momsey on 2011-01-03:
ript, I think she means when they cut the sandwich in half after the sandwich is made. So the knife is touching whatever is in the sandwich - tuna, turkey, mayo, etc.
Posted by Anonymous on 2011-01-03:
You are right momsey. I just called and woke my sister up, who worked at a Subway and asked her about it. After cussing me out, she said that is a no-no. The knife is supposed to be placed in ice water after each sandwich, and wiped off prior to each use. Of course, that doesn't mean the protocol is always followed.
Posted by Inat on 2011-01-03:
subway is disgusting as are many of their so called "artists". Their meats are overly processed and way too salty - veges are a breeding ground for listeria and any other number of food borne illnesses. ick
Posted by lobo65 on 2011-01-03:
Having worked retail for 7 years while I finished college, I can attest to everything said here. I know I was always willing to go the extra mile for customers who treated me with respect. The one thing I hated most is when they would whistle at me like a dog. I had to tell a few of them that I would help them when they had the decency to address me by name.
Posted by trmn8r on 2011-01-03:
Principissa -> keeping the knife in ice water, as the people above replied, keeps the temperature below the Food Safety Danger Zone. Look it up. You would have a valid complaint if they leave it on the cutting board for an hour or two.
Posted by Anonymous on 2011-01-03:
Subway still has the best cookies. But I go to Firehouse Subs now whenever I want a sub. Sure I pay more, but their subs are so much better
Posted by Anonymous on 2011-01-03:
Trm, I went to Subway once and the 'artist' merely wiped off the knife between cutting the person's sub in line in front of me and my sub. The other person had mustard on their sub and I didn't. The 'artist' didn't wipe all the mustard off so my sub had some mustard on it. I don't like their mustard so I had to tear off some of the sub before I could eat it.
Posted by trmn8r on 2011-01-03:
littleshorty -> that's a different issue that ice water won't solve. I don't believe that comes under the Food Safety guidelines. Common sense dictates another procedure to wipe the knife clean of any offending condiment or food product.
Posted by Anonymous on 2011-01-03:
The thing about Subway is you are able to watch them prepare your food. If they violate health codes right in front of you, think of all the places you eat where you are not able to watch them prepare your food.
Posted by momsey on 2011-01-03:
So true, ript! Very scary.
Posted by Anonymous on 2011-01-03:
I appreciated this review, I really did. But after reading the responses, I would like to see an informative review on a little education for the sandwich artists.
Posted by Anonymous on 2011-01-03:
"But I can say, that the most of these complaints are pitiful and it is almost pathetic that people waste their time going online to complain about them! "

You are only saying that because you work at subway. If you worked at Little Roy's perhaps you'd see these complaints in a different light. Pehaps not. We'll never know unless someday you start working at Little Roy's.
Posted by Nate. on 2011-01-03:
There is no requirement that they wipe off the knife between sandwiches or keep it in ice water. If the knife was kept in ice water, it would help to rinse it, but there is no need to keep the knife below the lower limit of the temperature danger zone because it is not a food product.

The knife is a continually used food contact surface that is being used on only ready to eat food, which are foods that require no further preparation prior to being consumed. The only health code aspect that addresses this is the requirement that the food contact surface be cleaned using a wash, rinse, and sanitize procedure at a minimum of every four hours. There is no requirement to clean it between every use. While that would be a good procedure, it is not required. If they were switching tasks, such as going from raw meat to ready to eat food, they would need to wash, rinse, and sanitize the knife to prevent cross contamination as a result of cross contact. While your sandwich may be cross contaminated a bit from other condiments, it is perfectly in line with the health code.
Posted by ontario_girl on 2011-01-03:
I must agree on point number 2, however. At my work, I often hear, "Gimme this," and "Yeah, uh, get me that." It's totally rude. Is it that hard to say, "Can I please have?"
Posted by Inat on 2011-01-03:
working in customer service is a tough job; you MUST and WILL deal with rude people, many of whom have no idea they are being rude...
Posted by Principissa on 2011-01-03:
That knife never touched ice water, the girl making the sandwich even told me that it's fine, they only use it to cut sandwiches. And it was clean. I have enough common sense to not take her word for it.

I'm not getting sick with food born illness from cross contamination. I worked in health care, I know how germs and bacteria are spread and I know when to write a place off. If I wanted to get fed a load of attitude with a side of smart mouth I'd go ask my kids to clean the playroom.

Shorty, at least they wiped the knife off, they didn't do it when they made mine. That's why I said something. That's when she told me what she said. And that is when I told her to just throw it away and I left. Cross contamination is real and can make you really sick. If just one of those things on the sandwich of the person in front of me was contaminated with bacteria, I could have gotten sick. It's unsanitary and it's just plain gross.
Posted by momsey on 2011-01-03:
If you're worried about food borne illness from ready to eat food, then you shouldn't be eating there at all. It's not like you saw them cut up raw chicken with the same knife they used to cut your sandwich in half. They use the knives to cut bread and sandwiches that are ready to eat. So I don't see how you will get an illness from that.

If someone has a serious food allergy, then they would be very careful about what they're eating and probably wouldn't even set foot in a place like Subway where fish products are in close proximity to non-fish products.
Posted by Anonymous on 2011-01-03:
You have some good points. Customers in general are downright rude anymore...unfortunately, when you choose an occupation that requires you to deal with people face to face, you are always going to be required to be the "bigger" person.

That said, I choose a local deli every time over Subway or Quiznos, I find that I will always get better service and better food.
Posted by Principissa on 2011-01-03:
Umm, last I checked packaged meat and prepared food if improperly stored can and does in fact breed bacterium that can and will cause food poisoning. But then again what do I know, I'm not a doctor.

Second, I'm not worried about it, I've had food poisoning before, it sucks, but whatever, can't live under a rock to hide from the big bad bacteria right?

What grossed me out was having the same knife that just cut through a freaking tuna, not wiped off, not rinsed in water, cut through a turkey sandwich. Would you like to eat bits of tuna with a turkey sub? Didn't think so. It's probably just as gross tasting as it sounds.

So don't make me into some paranoid OMG NOT GERMS hypochondriac. And just an FYI, for future reference, if that tuna salad had salmonella (the leading cause of food poisoning of processed foods, like packaged meats and raw veggies) and they used that knife loaded up with salmonella tuna salad to cut my sandwich I would get sick. And the leading cause of most cases of food poisoning is, you guessed it, cross contamination! Improper storage is second.
Posted by trmn8r on 2011-01-03:
I suggested you look up "Food Safety Danger Zone". It will very quickly give you the details as to why the ice water bath works.
Posted by PepperElf on 2011-01-03:
the thing is though... if the health code doesn't actually require it then how should they be required to wipe.

i mean i've seen some stories where people write complaints about gloves and quote the health code... but when you read the actual health code there is no such rule.

you cannot require establishments to follow your own personal health code. you can only require them to follow the actual state or local codes.
Posted by momsey on 2011-01-03:
Of course, even prepared and ready to eat food can cause food poisoning. But, that can come from your turkey sandwich even with a perfectly clean knife used to cut it! That's what I'm saying. Even lettuce can carry e. coli. You're never going to be 100% safe, but you can use your own judgment on how you'll be safest. If that includes refusing to eat a sandwich that's been cut with a knife that has cut other sandwiches, then that's your prerogative. But it doesn't mean that the store/restaurant is doing something that has more potential to harm you.
Posted by trmn8r on 2011-01-03:
You have to abide by the Danger Zone, or you have a health code violation. The wiping of the knife is probably common sense and may not be covered by code. As ript posted above, Subway was a procedure that requires BOTH the wipe and ice water bath between servings. This should cover both concerns.
Posted by Ytropious on 2011-01-03:
Why are you all against the OP here? I see no where where they are asking anything out of the ordinary. RESPECT is not something we should have to beg for in the food and retail services. I agree with whoever said above that they can't stand being whistled at. I get whistled at, waved, the little finger pointing down over a crowd to say "come over here". It's freaking rude. Also I hate when I'm helping one person or I'm ringing someone out and some person cuts in line and asks me for help next and I'm like, do you SEE the line? They all need my help before you.
Posted by trmn8r on 2011-01-03:
I may be wrong Yt, but aren't most of the comments about the issue Principissa brought up in the second reply? I'm not against the OP - I agree with most of the post FWIW.
Posted by trmn8r on 2011-01-03:
Oh my. I guess one or two replies can make it seem like everyone is being critical.
Posted by Anonymous on 2011-01-03:
I stand by my comment, when you choose to work with the public, you are always going to be required to be the bigger person. That's the way it is....Customer's are not required to be polite and respectful, and most businesses don't allow their employees to reprimand rude customers.
Posted by PepperElf on 2011-01-03:
not all of us are against the op.

personally i think the op is right. be polite to the people who are touching your food.

i also like the local policy the subway at little creek base had... "Orders larger than 3 subs must be phoned or faxed in".


as for the subway policy on knife usage... depends. since the subway i just mentioned had a local policy, is that knife policy a local one of a chain-wide one?
Posted by Anonymous on 2011-01-03:
http://www.ehow.com/how_4737526_work-at-subway.html
Very informative, and more than a little funny.
Posted by Anonymous on 2011-01-03:
Absolutely just_cause. Way too many people working the frontlines these days (mostly younger) can't grasp or accept the concept that they are paid to serve the customer's needs.

It's not nor will it ever be an equal relationship. The customer will always be higher in that pecking order. It's just business.
Posted by Anonymous on 2011-01-03:
I always treat people with respect, no matter what type of job they have. Why do people think they are better than someone else or can talk down to them? I really never get that mentality.

As for fast food jobs. For most people, this is just a gateway job or a filler until something better comes along. It definitely doesn't hurt to absorb as much as you can before you move on--even difficult customers. This will help you no matter what job you later have in life.
Posted by jktshff1 on 2011-01-03:
Princi, +10 I sure would hate to taste tuna on my turkey sammich..
Posted by Ytropious on 2011-01-03:
"Way too many people working the frontlines these days (mostly younger) can't grasp or accept the concept that they are paid to serve the customer's needs. "


RUDE. Stop being ageist. People can be rude regardless of age so get it through your head. There's a huge difference in doing your job in SERVICE by making a sandwich and ringing someone out for their purchase, and not being given decent human respect because you are seen as "lower" then the customer.

Posted by FlShopper on 2011-01-03:
Ytropious, the whistling is the worst!!! One night at my store, I heard someone whistling a few times, and when I looked over at him I realized he was looking right at me. I asked him if he was trying to get my attention and when he said yes I said "Oh, I thought you were trying to find your lost dog." His wife smacked him on the arm and said "I told you that was rude" and his friend laughed at him.
He said "I'm sorry. Excuse me, could you help me please?"
He was very polite after that.
Posted by Ytropious on 2011-01-04:
Thankfully I haven't been whistled at in a long time but the silent waving and motioning "come here" is really starting to bug me. I mean is it THAT hard to walk over to me and ask for my help to my face?
Posted by Anonymous on 2011-01-04:
Y, I agree that age has nothing to do with it. People of all ages work retail and fast food.
Posted by Chris on 2012-07-06:
I am a Manager at Subway in Cali. This is regarding the knife issue. Subway managers please order more knives! At no time should you use the same knife for a different sandwich! After using a knife, store it in a designated spot away from food. When you start to run out of knives, have an employee go wash the dirty ones. Its not hard! And knives are not expensive to order. The worst thing you can do is get someone sick!
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Ordered a simple BLT 4/18/2009
Posted by WestSideIndy on 04/18/2009
INDIANAPOLIS, INDIANA -- This is a copy and paste of my complaint to the HQ=

I am not a complainer. Nearly never anyways.

I just came back from at 3336 West 10th street Indianapolis IN 46234

I had pulled into the drive thru. I asked " Is the BLT on the 5 dollar menu?". She nodded yes. I said " I will have that then please. She said " what would you like on that?" I replied, "It's a BLT. you know...Bacon" and nodded my head motioned my hands of what the continuation default ingredients would make a successful BLT sandwich.

I can't believe this. I can't say this sort of thing has never happened in life before in some way or form or another, but it's always a sort of Twilight Zone episode that leaves your head spinning..... I am dumbfounded.

Not only was I borderline starved from not eating in 24hours, but I ordered a BLT. I was looking forward to this BLT. I love BLT's. I was going to share the BLT with my dog. We would have enjoyed it together very much. I love my dog too. Not as much as my half of the BLT that we would have shared however. I would cherish my half while he normally inhales his...... Instead:

I opened the ***' bag and there was 6 slices of bacon in between the bread of a 12 inch footlong!!!! What the *** was this B thinking?! A BLT is a BACON LETTUCE AND YESSSSS TOMATO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My apologies if I sound rude in any way to the innocent person who has to be entertained by such letters, but in all honesty, I think I am bordering my 10 minutes of glory on the news.

Can you help me? In lieu of not hating your franchise for life and telling everyone I know not to go there because of the skills aptitude of the workers, will you make right right?

I do not want to return to that store again. I would not be happy with the BLT I ordered alone either. I would be happy however with the BLT originally ordered and a restitution sandwich of my choice for making me lose my sanity for 20 minutes and having to write this letter to you explaining you need to have a regional update the owner or deal with it if it's one your stores.
     
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Posted by Anonymous on 2009-04-18:
First...Subway has a drive thru?!?! and second...I call shenanigans on your story. For a bazillion reasons.
Posted by DebtorBasher on 2009-04-18:
I can't see that this is the woman's fault. Yes, you ordered a Bacon, Lettuce and Tomato sub...but when she asked what you wanted on it, you said, "It's a BLT. you know...Bacon". So, she must have thought that bacon was all you wanted. You have to be specific. Yes, I've ordered their BLT's many times and when asked what I wanted on it...I'd tell them Bacon, Lettuce and Tomato. And that's what I got. If I only said bacon...then that is all they would put on it. Not really your fault, not her fault...just a mis-communication. Subway is a place you really have to walk into to order and see what they are putting on your sammie...I wouldn't go through a drive through for orders where I have to state each ingredient.
Posted by Novus on 2009-04-18:
She asked what you wanted, you said bacon. What's the problem?
Posted by jktshff1 on 2009-04-18:
DB +1. OP..did ya get anything to make amends for the misunderstanding?
Posted by Anonymous on 2009-04-18:
Doesn't Subway market a sandwich called the BMT? She probably gave you what she thought you were asking for.
Posted by BokiBean on 2009-04-18:
Hahahahaha! And the learning curve continues...
Posted by BokiBean on 2009-04-18:
hit and run
Posted by tander on 2009-04-18:
I'll take that sandwich as I don't like lettuce or tomatoes..LOL
Posted by Anonymous on 2009-04-19:
"I love my dog too. Not as much as my half of the BLT that we would have shared however."

Maybe it's time to find Fido a new owner?
Posted by WestSideIndy on 2009-04-19:
wow. There are alot of followers on the board!
I see some of your points are valid, but really people....
Honestly, unless your a senior citizen or a really picky eater who "customizes" a pre made sandwich on the menu?
Do you go to Mc D's and customize your Big Mac?
I was too tired and frustrated to drive all the way back upto the store to negotiate a solution. Miscommunication??? You might be right. As far as the person goes that called this false for a bazillion reasons? Are you pyschic? know what I'm thinking......
The best advice I heard from the response is don't go thru the drive thru anymore. I haven't made up my mind yet on ever returning....Quiznos is a pretty awesome place and Penn Station Rocks!!!
Thank you to all for your input(expept for the bazillion reasons person)
Posted by Anonymous on 2009-04-19:
I love BT's.
Posted by DebtorBasher on 2009-04-19:
Actually, I do know people who customize their McDonalds' orders...One of my friends order a Big Mac with no meat. She doesn't eat meat, and I've heard of others who do the same.

Penn Station really is the best for the Philly's ... but I stay away from their pizza subs because they use Hormel Pepperoni...but that's just me.
Posted by Anonymous on 2009-04-19:
Ummmm, Hormel. Food of the god's.
Posted by BokiBean on 2009-04-19:
I thought it was cute. One of those things you'll never forget and never repeat.
Posted by Anonymous on 2009-04-19:
I order my Big Macs and my Quarter Pounders with no onions and no pickles.

And Subway is NOT a "pre made sandwich" place. They have the main ingredients, in this case, bacon, lettuce and tomato, then you add what you want. Or, take off what you dont want.
Posted by Starlord on 2009-04-19:
Apparently, you never ate at a Subwaay before. YOU determine what goes on your Subway sub. The lady asked what you wanted on it, and you said bacon. Now don't gripe because she gave you exactly what you asked for. I was born and raised in Indianapolis and you make me embarassed to admit it. People think because of your post that Hoosiers are even dumber than usually portrayed on TV and in the movies. call me 'Movin' on up to the West side,' of the country, that is.
Posted by WestSideIndy on 2009-04-19:
ok. All of you win on this one.
If I want a BLT I shall make it at home. Probably better anyways. I am an embarrassment as a Hoosier? hahaha I've lived and grown up in more than 8 states and lived in another country as well. If I order Cow skin soup or chicken feet, I know what I am getting. I thought if I ordered a BLT, this is what I would get.
The one point is, your right that I am not fit to have to deal with that kind of nonsense in ordering something. This is a problem for the company and should be remedied. Most of you work for the company, I appreciate your patronage, but again - if someone ordered a blt from you, what would you give them? If you answer Bacon and bread, this is where the problem is. You may order a Quarter Pounder w/cheese and remove the onions, but what you should not be troubled with is being asked when ordering a QP is " what would you like in between the bread? "
Posted by Anonymous on 2009-04-19:
*SIGH* I believe the Op is now just plain refusing to "get it".
Posted by jktshff1 on 2009-04-19:
"I thought if I ordered a BLT"...short version:
little boy THOUGHT he had to poot and shat all over himself.
Posted by joghandi on 2009-06-09:
subway the home of subs MADE TO ORDER you have to order it.
Posted by WestSideIndy on 2009-06-10:
yea.....Made to order BLT.....Right!

To top it all off, the manager nor the Regional never called me. I got ripped off for $5 and will never return again. I have told everyone I know about it.

If I cant' simply order a BLT at your place, then I will go elsewhere. Why don't you check yourselves and admit there was a problem if your people can't simply make what was asked for and it is a B.L.T (AKA Bacon, Lettuce and Tomato)
Posted by joghandi on 2009-06-10:
back up cowboy, don't call it my place, I'm busy educating the youth of America. I still say that if someone ask's you what you would like on your sandwich It's not a rocket science question and I personally don't care if the chain goes out of business. All are independantly owened, and owners are some good, some bad, but my opinion is that on the coporate level the company is poorly organized. "BLT" as far as I know is not even on the core menu. In my day it was just something the customers would occasionaly ask for and we made as a customer curtesy.
Posted by joghandi on 2009-06-10:
back up cowboy, don't call it my place, I'm busy educating the youth of America. I still say that if someone ask's you what you would like on your sandwich It's not a rocket science question and I personally don't care if the chain goes out of business. All are independantly owened, and owners are some good, some bad, but my opinion is that on the coporate level the company is poorly organized. "BLT" as far as I know is not even on the core menu. In my day it was just something the customers would occasionaly ask for and we made as a customer curtesy.
Posted by Ponie on 2009-06-10:
Circus City...
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Extremely Bad Experience at Subway in Brooklyn
Posted by JackieMC on 01/21/2009
BROOKLYN, NEW YORK -- On November 29, 2008, my mom and I went to have lunch at our local Subway at 93 Church Avenue in Brooklyn. We were treated very poorly by a staff member who claimed to be the Manager although we could not believe she was a Manager. She was rude, crude and verbally abusive and almost became physical (had that occurred we would have called the police). Another employee held her back and we were able to leave (my other is 70 years old and doesn't need to be treated in this manner). We have been to this Subway many times before without incident. However, the whole staff was new and really horrible. I wrote a letter of complaint to the Subway Customer Care Team and never received a response. I then sent a Registered Letter to Mr. DeLuca, the President of Subway and again received no response. This whole experience has been so outrageous it's mind-boggling!

Needless to say, we'll never eat at another Subway again and will discourage anyone from giving their money to this company that seems to condone this type of treatment toward their customers.
     
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Posted by Anonymous on 2009-01-21:
Why do I sense that you aren't telling the whole story?
What are you doing dining at a lousy chain sub shop when you live in NEW YORK?
Posted by old fart on 2009-01-21:
Amen ZZrokk... this misguided soul goes to a "subway" when there are at least 10,OO0 real SUB SHOPS IN THE "BIG CITY"...
Posted by Anonymous on 2009-01-21:
Obviously quite a few New Yorkers go to Subway sandwich shops being that there's hundreds of Subway stores in NYC.

What kind of person picks a fight with a 70 year old woman. That's kind of a messed up. Yeah, I'd probably avoid that particular Subway in the future. Good review! (VH).
Posted by Anonymous on 2009-01-21:
There are two sides to this story Crabs and while I don't condone "dissing" the elderly, WE weren't there so who knows what transpired?
As far as there being numerous subways in NY, so what? There are Starbucks on every corner but they still suk! (NH)
Posted by JackieMC on 2009-01-21:
My goodness, when I posted my complaint I never thought that it would be commented on by what I think might be kids - one or two of whom seem to have unrealistic ideas of where the common New Yorker eats lunch. Anyway, I did not put the entire story of what happened in this post - it's too upsetting. The employees were way out of line and extremely verbally abusive. I did, however, put the entire incident in my two letters to the company - neither of which were responded to. Had the company done the right thing and at least acknowledged my correspondence and perhaps checked out the incident, I would never be posting here. If what happened to us happened to you, you would be just as upset.
Posted by Anonymous on 2009-01-21:
Without getting too precise, WHAT set this off and seriously, I must ask why a SUBWAY in NEW YORK?
That's like going to a Long John Silvers when you live in NEW ORLEANS.
Posted by bargod on 2009-01-21:
Well said, Jackie. A certain few here don't ever have any thing positive or helpful to say. They just like to come on here and rag on the poster.
Posted by Anonymous on 2009-01-21:
Last I checked this was "my 3 cents" and I was merely expressing MY opinions and asking some serious questions.
Obviously, a "certain" few here are too myopic to comprehend what "certain people" post.
Posted by Anonymous on 2009-01-21:
Well said bargod.

I find it funny a dude who lives in Denver and probably never step foot in NYC is arguing with a New Yorker about where to eat in New York. No doubt everything he knows about NYC he's learned from the food network or Seinfeld but by golly he's an expert on NYC all the same. LMAO.

Anyway this is a complaint about SERVICE and not food quality. Perhaps if one would read the review first before popping off smart they'd 'get it'. I don't care what anybody says physically threatening a 70 year old woman is just plain wrong.. There are no excuses... It's just wrong.
Posted by Anonymous on 2009-01-21:
Can you read, Crabs?!
Me: "...There are two sides to this story Crabs and while I don't condone "dissing" the elderly...."

I know what I read and I responded according to what I thought about the situation! I don't need to go to NY to know that most local sub joints or delis are superior to a SUBWAY! Just like I don't have to go to OKLAHOMA to know what a nimrod is.....
Posted by Anonymous on 2009-01-21:
I'd like to know the whole story. What started it, what was said, etc. I need more details. Also, OP, you won't hear anything back from them. My review of them was about no hairnets. Some really nice owners of Subway responded on here with information about hairnets and such, but not corporate Subway. PS. If anyone started unprovoked crap with my father, they would have been calling the cops on me.
Posted by Anonymous on 2009-01-21:
Like sherdy, I would also like to hear the whole story, as experienced by the OP.

It's plenty easy for us readers to fill in the blanks with whatever we **assume** happened.
Posted by jktshff1 on 2009-01-21:
I too would like to know what set them off.
I wouldn't stop going to ALL Subways because of this.
I like them on occasion.
Posted by madconsumer on 2009-01-21:
subway offers a decent product for a decent price. a meal at mcd's or bk is generally more than any subway sandwich. and if one is counting calories, subway has em beat.

and not to make to fine a point of the above issues, in order to make a real opnion without filling in details, all the details are required.
Posted by Slimjim on 2009-01-21:
To say the exchanges are much more animated lately around here would be an understatement. Didn't this review go green earlier with 5 helpfuls?
Posted by Kero_Sun on 2010-03-12:
Hi @ the topic starter (TS)
I was there at that time during the morning hours and the story is you had provoked the lady into treating you in said manner.. She was doing her job but you threw a fit. To me that is unfair, They say the customer is always right. But that doesn't mean they are allowed to disrupt buisness there. This woman is a very nice lady who is well respected by many in the community. Who are you to come here to talk BS about this subway location? I hope I didn't offend you I appologize, I'm just giving my 3 cents ;) Hope I see you at the store while I'm drinking my cup of coffee u.u Have a nice life! Got Owned Sry
Posted by Anonymous on 2010-03-12:
Funny how someone is so mistreated and yet, when the truth comes out, you find that 'all that was not posted as it was too upsetting' was actually the OP's instigating of the incident.

Don't throw a fit and harass an employee of a store then think you can complain about mistreatment. If you can't take it, don't dish it.
Posted by raven2010 on 2010-03-12:
Wow, what are the chances of someone who witnesses the incident just happening across this review.....
Posted by Anonymous on 2010-03-12:
Pretty slim, imo. I hope it's not what I think it is.
Posted by jktshff1 on 2010-03-12:
AND remembering it after a year and a half.
Posted by Anonymous on 2010-03-12:
jk, I don't know. I can't remember, but last year or the year before that, I was talking about a fire that my husband worked (his cousins place) with some friends at lunch at O'Charleys. We were talking about the fire department and all the rash of fires that were happening suddenly at that time and my husband's cousins fire came up.

The lady at the table behind us interrupted us and asked if we were talking about the fire on Broome Rd. Out of the blue. Turns out, she lives on that road too and was a bystander at the fire.

So...strange things can happen.
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OLD, NON-FRESH, AND /OR BURNT BREAD
Posted by Gabm on 05/11/2005
TUCSON, ARIZONA -- SUBWAY COULD CARE LESS ABOUT THE FRESHNESS OF BREAD OR CUSTOMER SERVICE. EVEN THOUGH THAT IS THEIR SLOGAN. ALMOST EVERY SUBWAY WE HAVE BEEN TO HAS GIVEN US EITHER BURNT OR STALE BREAD. WE DRIVE AROUND FOR OUR JOB SO WE HAVE BEEN TO ALMOST ALL SUBWAYS IN TOWN, WITH 80% RUDE EMPLOYEES AND ALSO OWNERS. WE ALMOST ALWAYS GET NASTY BREAD. WE REALLY LIKED THE AVOCADO INSTEAD OF ADDING OILS, AND NOW MOST OF THEM ARE REMOVING THE AVOCADO, AND THEY REMOVED THE GARLIC BREAD I LIKED TOO. THE PROBLEM WITH THE BAD BREAD IS THEY WRAP YOUR SANDWICH BEFORE YOU GET TO SEE IT, SO WE HAVE TO GO ALL THE WAY BACK TO GET A FRESH SANDWICH. ITS GOTTEN TO WHERE SUBWAY IS NOT WORTH OUR TIME AND MONEY! I CAN MAKE A BETTER SANDWICH AT HOME! THEY DONT EVEN APOLOGIZE, THEY COULD CARE LESS. WHERE HAS CUSTOMER SERVICE GONE IN THE GREATEST COUNTRY IN THE WORLD? WHEN I WAS YOUNGER I WOULD HAVE GOTTEN FIRED FOR THE ATTITUDE THESE EMPLOYEES NOW HAVE IN CUSTOMER SERVICE.
     
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Posted by Anonymous on 2005-05-11:
Have you considered making your own lunch or going somewhere else?. I know the best sandwiches I ever had were made at HOME. Subway has 'franchise' opportunities. Maybe you could help improve their image, huh? All Subways in town?
Posted by Dr. Jeecheroo on 2005-05-11:
One, if you want to be taken seriously, don't type in all caps. And two, I don't know where you live, but every Subway I've been to gave great tasting sandwiches and I always got to see what they put on them.
Posted by ejack053824 on 2005-05-11:
I agree with the doctor. Every subway I have been to has fresh bread and they make the sandwich right in front of you unless you turn your head away watch some piece of ass leave the restaurant. hehee!
Posted by NeveragainAmazon on 2005-05-12:
LOL ejack....Good come back! I live in AZ and even though I do not frequent many fast food establishments! I have to say, on the rare occasion that I have been to Subway I have not had a problem with the bread or the sandwich! AS a matter of fact, the bread was so "fresh"....I almost had to slap it!
Posted by @hotmail.com on 2005-06-03:
Simple solution....DO NOT GO BACK!
Posted by mattworld22 on 2005-09-12:
Every Subway I have been to has prepared the sandwhich right in front of you. Perfect oppertunity to notice "stale" or "nasty" bread. I've never had a freshness problem at Subway and customer service wise, they seem way ahead of many of the other chains.
Posted by holycrap on 2005-11-30:
ditto on all the comments, ive never had a
rude subway employee, are you a disgruntled
former worker.
Posted by deepa on 2005-12-01:
I have had bad experience with the customer service at this particular location in TN. Very rude employees............Solution?...I have decided not to go there any more.
Posted by bigmomma on 2006-02-28:
Nothing makes me more upset than stale bread on a "fresh" sandwich. However, I have found a solution that has worked for me so far. ALWAYS ask which bread is the freshest. Since the baking is staggered, there are some that are fresher than others.
Posted by DJExpress on 2006-04-27:
I have noticed a similar trend. I visit 4 different Subway shops on a regular basis (I travel a lot), and I get old, stale bread in each of them. It used to be nice and fresh. Now, I watch them cut the bread, and when dry crumbs fall off, I tell them to switch the bread.
Posted by JJtheJetPlane on 2010-06-24:
They give you stale bread because you probably USE CAPS LOCK IN REAL LIFE WHILE YOU ARE TALKING TO PEOPLE FLAPPING YOUR HEAD
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Threw out over using card with stamps/customer service
Posted by ADJ on 02/21/2005
LOUISVILLE, KENTUCKY -- I am complaining about the Subway located New Cut Road and Old Third Street Road in Louisville KY. I visit this location at least twice a week. I participate in the stamp collection program. After collecting 8 stamps you get a 6 inch sandwich free with the purchase of a drink. First of all you always have to ask for the stamp they do not give them out voluntarily. On 2/10/05 I visited this location with a new co-worker, this is when I feel I was verbally attacked and discriminated against. It was my co-workers first day on the job. As we approached the area where you order your bread the lady behind the counter verbally attacked me. She told me that I needed to go somewhere else. She said you come in here and always use those stamps and never buy anything. She said that I always complain and to get out. I asked her if she had me mixed up with someone else. She said no you are not welcome here. She repeated herself again and was very loud, there was not a person in there that did not witness this verbal attack. I was in total shock and thoroughly embarrassed. How could you treat a repeat customer this way? After this I checked into where I could complain to. I called the manager the next day. He told me evidentally that I have been seen in there 3 or 4 times using a card full of stamps so I am not welcome. He told me to take whatever action I needed to take and see what would happen. I called the Subway headquarters and told them my story and concerns. She said that I would be contacted back with a response from this complaint. After a week and no response from Subway Inc, I called back. They had received a response from the manager. He told them again that I have been going in there for 2 1/2 years and never purchase anything. This is so untrue. I have been going in there for 7 years and purchasing overpriced sandwiches and collecting stamps ever since they started that program. Subway Inc. said there is nothing else that can be done, my complaint will stay on file. Well that is not good enough for me. I agree with the person who said word of mouth will damage this locations business. All I ask for is an apology and to know that they do not approve of this hostile handling of their locations. Evidentally it is fine with them. I am continuing to pursue this complaint and hopefully Subway can acknowledge when they are wrong and step up and penalize the store owners and employees for their actions.
     
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Posted by tander on 2005-02-21:
You obviously must be purchasing or how would you get the stamps?
Posted by socal1 on 2005-02-21:
Sounds like the manager was accusing her of counterfeiting (or buying counterfeit) stamps. Which is the reason that many Subway franchises have discontinued the program.

Unfortunately for the complaint, its her word against the manager. So nothing will probably be done.

Best bet is to never go back, and convince friends and co-workers never to patronize that particular Subway again.
Posted by ejack053824 on 2005-02-21:
Get on a public piece of property in front of the store with a big sign saying how you feel about Subway and what they did to you. I guarantee you the Manager will get even more pissed off but there is they can do about it as long as your on public property.
Posted by chowderheadgames on 2005-02-22:
Why are you lying so much? Don't be such a liar, you know you never buy anything and try to kidnap children when they visit the store with their mothers. Just admit you have feelings me.
Posted by bestbestbuy on 2005-02-23:
I've had a complaint that I e-mailed to their corporate headquarters. They were quick to respond, and even fired the employees involved, they even sent me 6 free sub coupons for the hassle.
Posted by TXRoadTrip on 2005-02-24:
Complain to FTC.gov and the BBB. Really you have to ask for the stamps and cards and even for the receipt, which they are suppose to give you a receipt. Do you save your receipts? Send copies to the corporation. For them to verbally attack you in that situation that you described – you can take legal recourse.
Posted by myron1 on 2005-03-05:
Generally, I don't like customers, and I usually side with the employee in situations like this. What this associate did however, is totally inappropriate. I would do what ever you can to get her fired, if that means calling the head office in CT, so be it.
Posted by Erika H on 2006-08-12:
I represent Subway, for compensation I would like to send you some stamps free of charge. HA! It was too easy to steal stamps and give them to friends and family. They tried to resolve this with different colored stamps. To no avail. Hence, discontinuance.
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Its Not Oven Roasted Chicken Breast at Subway!
Posted by Satahip55 on 02/06/2014
Subway has long advertised a "Oven Roasted Chicken Breast" . Fact is, there is no oven roasting anything in a Subway....it's processed chicken with seaweed and other additives...pressed with fake grill marks put on it...It's then run through a cycle in a microwave.....total BS spin by Subway...
     
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