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Deceiving menu
Posted by Hatebadfood on 07/27/2007
CHICAGO, ILLINOIS -- I asked for a roasted chicken breast sandwich and asked twice for confirmation that I was not served chicken patty so I almost puked when I bite into it and discovered chicken patty. I went back to Subway and complained to the manager. She said Subway calls "that" chicken breast. Subway's menu is deceiving and tricking costumers. Chicken breast is a body part of a bird and they DO NOT serve chicken breast; you serve ground brown chicken meat, bones and fat lumped into a digestible item that is nauseating and abominable.
     
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Posted by shawnp80 on 2007-07-27:
I like breasts better too.
Posted by Anonymous on 2007-07-27:
"bones and fat lumped into a digestible item that is nauseating and abominable."

That pretty much sums up Subway's food.
Posted by Starlord on 2007-07-27:
This was the first time you have ever eaten chicken at Subway? I suggest you fix your food at home, that way you will know what you are eating, maybe.
Posted by MRM on 2007-07-27:
I love breasts... the chicken breast that is.
Posted by Pomona Guy on 2007-07-27:
So you were expecting a juicy breast and all you got was a Paddy?
Posted by Anonymous on 2007-07-27:
Hate, you went to Subway. C'mon!
Posted by doescustomerserviceexist? on 2007-07-27:
There "Chicken breast sand" is pretty bad. They have other Chicken sands made with real Chicken breasts, just cut up. Like the Chicken onion Teriayki (don't think that I spelt that right, oh well). Anyways, you don't have to choose to put the sauce on. It's not as bad as the pattys are by far.
Give that a try if you ever try them again.
Posted by jktshff1 on 2007-07-27:
Most..no ALL the Subways I go to, you watch them make the sandwich......you got no eyes???
Posted by Ponie on 2007-07-28:
I'm sure you 'almost puked' when you 'bite(sic)' into it! Exaggerate much, do you? Doesn't help make your complaint any more valid.

I agree, jktshff1.
Posted by caa on 2007-07-31:
I prefer Jimmy Johns or even Cousins to Subway. Being served a chicken blob just doesn't do it for me.
Posted by Elleoelle on 2007-12-15:
Being a person who tries to avoid anything processed, the "chicken breast" was my choice recently at subway too. I was disappointed to see it was nothing but one big (unfried) McDonald's chicken nugget for the most part. They advertise "eat fresh", but how "fresh" is lunchmeat that's full of sodium and sulfites? If you try to avoid chemically-processed meat, they have NO choice for you. If their pre-sliced chicken is "real" (like the teriyaki), it's still soaked in who-knows-what. Anyone who prefers to eat whole, natural foods can be easily deceived by Subway marketing. "Eat Fresh"? More like "Eat Processed".
Posted by tellemhowitis on 2008-04-26:
I totally agree! I just wrote a letter of complaint to Subway about their roasted chicken breast because I was so dissappointed! I don't remember their chicken breast being fake a few years ago.... I wonder if it's been changed.
Posted by sparkler on 2008-06-17:
They make your sandwich right in front of you, how did you not see what was on it?
Posted by JustanOwner on 2008-09-06:
The funny thing with the chicken is that the current roasted chicken patty was for a month phased out and replaced with a much better alternative. It was tyson breast chicken. This stuff cost a fortune but it was a better cut. Guess what ? Pople hated it so much subway went back to the chicken breast you have now. So go figure, better is not always better.
Posted by atm01 on 2008-09-25:
sparkler, this review is about the actual meat, not what's on the sandwich.

i left this comment on another review, but i have to spread the love.

anyone that has ever eaten real chicken meat will see the stringy fibers that make up the actual meat tissue, nothing else. biting into a Subway "grilled chicken" sandwich, you see air bubbles, glops of dense matter, and not a single string of actual meat fiber. Taking a bunch of chicken parts, chopping them up, adding god-knows-what and forming it into a breast shape is just disgusting. cook a piece of chicken at home and cut it through the grain. then cut a piecve of Subway "chicken" in half and let me know what you see.
Posted by skyrazor12 on 2009-02-23:
hmm... I don't think it's Subway that you don't like. It's just you don't like the food. If you think about it is all pretty stupid. If you don't like Subway's chicken breast why did you order it? As a matter of fact I love those!
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Contaminated Food, Rude Server
Posted by Carolina Dreaming on 03/28/2007
ST GEORGE, SOUTH CAROLINA -- I have purchased 1-2 tuna salads weekly at this store for about 2 years. In general, I have been happy with the food and the service; thus the repeat business. I have never filed a complaint.

On prior occassions, the employees changed their gloves between orders. They have used fresh, refrigerated tuna salad upon my request. They always topped the salad with 4 scoops of tuna, without being asked. They were courteous and eager to please.

Today, it took an underimpressive assembly line of 3 people to serve me. This was highly ineffective. Two reached over the other, back and forth, to make my salad; while one just stood around at the cash register. I requested refrigerated tuna and the server argued that the other tuna was made today. She reluctantly put 2 small scoops of fresh tuna on my salad before mixing the old and the new tuna together. It is scary to think how many times today the fresh tuna was mixed with the old tuna, thereby possibly contaminating both. I told her that a 6 inch sub would get 2 scoops of tuna and a 12 inch sub would get 4 scoops of tuna; that I usually get 4 scoops of tuna on my salad. Again she argued that was not so. A person who works there told her they usually put more that 2 scoops on a salad. She then slung 2 more scoops of the newly mixed "old and new" tuna on my salad. She did not change gloves between customers. She never changed gloves after picking up a dirty knife she had dropped on a dirty floor. The tomatoes were green. I didn't get oil and vinegar on the salad, as requested. I attempted to eat the tasteless salad but could not get past the images of the dirty gloves, rotten vegetables, and room temperature mayonnaise in tuna.

I will complain to the manager tomorrow and try to get my money back. If the same person continues to work there and is not trained properly, I will drive 6 miles to the next Subway to keep from being served by her. I will also file a complaint with Subway Corporate Headquarters.

For tonight, I'll feel fortunate to stay out of the emergency room.
     
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Posted by autumn35802 on 2007-03-28:
I've stopped eating at Subway period. The last couple of times that I've gotten turkey subs from their south Huntsville location I've gotten very sick and ended up spending part of the evening in my bathroom (and I'm lucky it wasn't the ER!).
Posted by Shakra on 2007-03-29:
You shouldn't eat so much tuna. There's a problem with too much mercury in them.
Posted by Anonymous on 2007-03-29:
Room temperature? The sandwich ingredients are all resting in a chiller and are never at room temperature. Further, that tuna is all made at once in one batch, and is just apportioned into the serving containers.
Posted by Samuel Jackson on 2008-04-02:
If you wanted your money back.... you probably shouldn't have ate the salad.... ?
Posted by dylanfan on 2008-04-09:
Any 6" sub can be made into a salad for $1.00 or $1.50 more,depending on your Subway market. If you were getting 4 scoops instead of 2 scoops of tuna, you should have been charged for double meat, which would be $1.00 more. Old tuna and new Tuna should never be mixed together. The entire sandwich unit is refrigerated, so the Tuna on the line should have been cold. How much did you pay for the salad?
Posted by subwayguru on 2008-08-31:
Four scoops of tuna on a salad is double meat. The sandwich unit is not room temperature it is refrigerated. All cold food must be held below 41 degrees.
Posted by Qmanjosh on 2012-04-30:
There are some problems with your complaint. To start, it is neither logical nor our policy to change gloves after every sub. Gloves are to be changed if they are contaminated with sauces/foodstuffs, torn OR have been worn for an extended period of time. It is, however, not uncommon for a sandwich artist to change his/her gloves WITHOUT being requested to do so. Many take the initiative to display to the customer a sense of cleanliness and freshness that is associated with clean hands. If an associate has been making subs for an extended period of time and does not change their gloves under their own freewill, simply request that for your salad you would appreciate it if they could wash their hands and put on a new pair. You also stated that you always receive 4 scoops of tuna and during this transaction your request for 4 scoops was initially denied. Subway policy is that a salad is to be made according to the 6" sub formula/thru-put. Receiving 4 scoops constitutes double-meat and therefore you are to be charged appropriately OR denied the food for failing to pay the appropriate fees. You failed to mention whether you were paying for double-meat or requesting a free handout. If you are accustomed to handouts by other employees, that is solely your problem and the said associate is in no way, shape or form in the wrong for denying your request. As far as mixing old, room temperature tuna with new, fresh tuna...that is unreasonable. Old tuna will never be on the food line. What will also never be on the line is room temperature foodstuffs/product. The food line is chilled, keeping the tuna cool and fresh. If you, the said customer, enters the establishment demanding fresh tuna, what would you like us to do? Hypothetically throw away half a container of good tuna just so we can take the clear plastic wrap off of another tuna container (more than likely the same batch as the "old" tuna) and make said customer happy? The tuna you would have been served is 100% comparable to the tuna you received. It is unreasonable for you to request we throw away good product so that a not new, but filled pan of tuna may be put on the food line. If tuna tuna was mixed from the food line with tuna from the back, it is because both are still fresh and the associates found it unreasonable to throw it away
Posted by Girl on 2012-12-12:
Qmanjosh--You addressed the issues of the product, but never addressed the BAD "Customer Service" that was received???
Customer Service Guaranteed!
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OLD, NON-FRESH, AND /OR BURNT BREAD
Posted by Gabm on 05/11/2005
TUCSON, ARIZONA -- SUBWAY COULD CARE LESS ABOUT THE FRESHNESS OF BREAD OR CUSTOMER SERVICE. EVEN THOUGH THAT IS THEIR SLOGAN. ALMOST EVERY SUBWAY WE HAVE BEEN TO HAS GIVEN US EITHER BURNT OR STALE BREAD. WE DRIVE AROUND FOR OUR JOB SO WE HAVE BEEN TO ALMOST ALL SUBWAYS IN TOWN, WITH 80% RUDE EMPLOYEES AND ALSO OWNERS. WE ALMOST ALWAYS GET NASTY BREAD. WE REALLY LIKED THE AVOCADO INSTEAD OF ADDING OILS, AND NOW MOST OF THEM ARE REMOVING THE AVOCADO, AND THEY REMOVED THE GARLIC BREAD I LIKED TOO. THE PROBLEM WITH THE BAD BREAD IS THEY WRAP YOUR SANDWICH BEFORE YOU GET TO SEE IT, SO WE HAVE TO GO ALL THE WAY BACK TO GET A FRESH SANDWICH. ITS GOTTEN TO WHERE SUBWAY IS NOT WORTH OUR TIME AND MONEY! I CAN MAKE A BETTER SANDWICH AT HOME! THEY DONT EVEN APOLOGIZE, THEY COULD CARE LESS. WHERE HAS CUSTOMER SERVICE GONE IN THE GREATEST COUNTRY IN THE WORLD? WHEN I WAS YOUNGER I WOULD HAVE GOTTEN FIRED FOR THE ATTITUDE THESE EMPLOYEES NOW HAVE IN CUSTOMER SERVICE.
     
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Posted by Anonymous on 2005-05-11:
Have you considered making your own lunch or going somewhere else?. I know the best sandwiches I ever had were made at HOME. Subway has 'franchise' opportunities. Maybe you could help improve their image, huh? All Subways in town?
Posted by Dr. Jeecheroo on 2005-05-11:
One, if you want to be taken seriously, don't type in all caps. And two, I don't know where you live, but every Subway I've been to gave great tasting sandwiches and I always got to see what they put on them.
Posted by ejack053824 on 2005-05-11:
I agree with the doctor. Every subway I have been to has fresh bread and they make the sandwich right in front of you unless you turn your head away watch some piece of ass leave the restaurant. hehee!
Posted by NeveragainAmazon on 2005-05-12:
LOL ejack....Good come back! I live in AZ and even though I do not frequent many fast food establishments! I have to say, on the rare occasion that I have been to Subway I have not had a problem with the bread or the sandwich! AS a matter of fact, the bread was so "fresh"....I almost had to slap it!
Posted by @hotmail.com on 2005-06-03:
Simple solution....DO NOT GO BACK!
Posted by mattworld22 on 2005-09-12:
Every Subway I have been to has prepared the sandwhich right in front of you. Perfect oppertunity to notice "stale" or "nasty" bread. I've never had a freshness problem at Subway and customer service wise, they seem way ahead of many of the other chains.
Posted by holycrap on 2005-11-30:
ditto on all the comments, ive never had a
rude subway employee, are you a disgruntled
former worker.
Posted by deepa on 2005-12-01:
I have had bad experience with the customer service at this particular location in TN. Very rude employees............Solution?...I have decided not to go there any more.
Posted by bigmomma on 2006-02-28:
Nothing makes me more upset than stale bread on a "fresh" sandwich. However, I have found a solution that has worked for me so far. ALWAYS ask which bread is the freshest. Since the baking is staggered, there are some that are fresher than others.
Posted by DJExpress on 2006-04-27:
I have noticed a similar trend. I visit 4 different Subway shops on a regular basis (I travel a lot), and I get old, stale bread in each of them. It used to be nice and fresh. Now, I watch them cut the bread, and when dry crumbs fall off, I tell them to switch the bread.
Posted by JJtheJetPlane on 2010-06-24:
They give you stale bread because you probably USE CAPS LOCK IN REAL LIFE WHILE YOU ARE TALKING TO PEOPLE FLAPPING YOUR HEAD
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Threw out over using card with stamps/customer service
Posted by ADJ on 02/21/2005
LOUISVILLE, KENTUCKY -- I am complaining about the Subway located New Cut Road and Old Third Street Road in Louisville KY. I visit this location at least twice a week. I participate in the stamp collection program. After collecting 8 stamps you get a 6 inch sandwich free with the purchase of a drink. First of all you always have to ask for the stamp they do not give them out voluntarily. On 2/10/05 I visited this location with a new co-worker, this is when I feel I was verbally attacked and discriminated against. It was my co-workers first day on the job. As we approached the area where you order your bread the lady behind the counter verbally attacked me. She told me that I needed to go somewhere else. She said you come in here and always use those stamps and never buy anything. She said that I always complain and to get out. I asked her if she had me mixed up with someone else. She said no you are not welcome here. She repeated herself again and was very loud, there was not a person in there that did not witness this verbal attack. I was in total shock and thoroughly embarrassed. How could you treat a repeat customer this way? After this I checked into where I could complain to. I called the manager the next day. He told me evidentally that I have been seen in there 3 or 4 times using a card full of stamps so I am not welcome. He told me to take whatever action I needed to take and see what would happen. I called the Subway headquarters and told them my story and concerns. She said that I would be contacted back with a response from this complaint. After a week and no response from Subway Inc, I called back. They had received a response from the manager. He told them again that I have been going in there for 2 1/2 years and never purchase anything. This is so untrue. I have been going in there for 7 years and purchasing overpriced sandwiches and collecting stamps ever since they started that program. Subway Inc. said there is nothing else that can be done, my complaint will stay on file. Well that is not good enough for me. I agree with the person who said word of mouth will damage this locations business. All I ask for is an apology and to know that they do not approve of this hostile handling of their locations. Evidentally it is fine with them. I am continuing to pursue this complaint and hopefully Subway can acknowledge when they are wrong and step up and penalize the store owners and employees for their actions.
     
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Posted by tander on 2005-02-21:
You obviously must be purchasing or how would you get the stamps?
Posted by socal1 on 2005-02-21:
Sounds like the manager was accusing her of counterfeiting (or buying counterfeit) stamps. Which is the reason that many Subway franchises have discontinued the program.

Unfortunately for the complaint, its her word against the manager. So nothing will probably be done.

Best bet is to never go back, and convince friends and co-workers never to patronize that particular Subway again.
Posted by ejack053824 on 2005-02-21:
Get on a public piece of property in front of the store with a big sign saying how you feel about Subway and what they did to you. I guarantee you the Manager will get even more pissed off but there is they can do about it as long as your on public property.
Posted by chowderheadgames on 2005-02-22:
Why are you lying so much? Don't be such a liar, you know you never buy anything and try to kidnap children when they visit the store with their mothers. Just admit you have feelings me.
Posted by bestbestbuy on 2005-02-23:
I've had a complaint that I e-mailed to their corporate headquarters. They were quick to respond, and even fired the employees involved, they even sent me 6 free sub coupons for the hassle.
Posted by TXRoadTrip on 2005-02-24:
Complain to FTC.gov and the BBB. Really you have to ask for the stamps and cards and even for the receipt, which they are suppose to give you a receipt. Do you save your receipts? Send copies to the corporation. For them to verbally attack you in that situation that you described – you can take legal recourse.
Posted by myron1 on 2005-03-05:
Generally, I don't like customers, and I usually side with the employee in situations like this. What this associate did however, is totally inappropriate. I would do what ever you can to get her fired, if that means calling the head office in CT, so be it.
Posted by Erika H on 2006-08-12:
I represent Subway, for compensation I would like to send you some stamps free of charge. HA! It was too easy to steal stamps and give them to friends and family. They tried to resolve this with different colored stamps. To no avail. Hence, discontinuance.
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StarStarEmpty StarEmpty StarEmpty Star
False Advertising
Posted by Slinnjr on 12/16/2012
Their add on TV shows 4 meatballs on the 2.00 meatball special. when I picked up the sandwich it had 3 small meatballs and a little sauce. The sandwich was mostly bread.
     
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Posted by Tezrien on 2012-12-17:
That was likely the local manager trying to cut corners to make food cost. Subway is very restrictive to their managers about that. And the worst part about the Subway "Meatball" sandwich is that the so called meatballs have a LOT of soy filler. Just ask to see the ingredients list on the box they come in. Want a really good meatball sub? Pay a bit more and go to Firehouse Subs, you will not be disappointed
.
Posted by Anonymous on 2012-12-17:
Did you bring this to the attention of the manager. Subway is known for being cheap with their toppings. But the worst offender is quizno's in my opinion.
Posted by ok4now on 2012-12-17:
The real issue isn't 3 or 4 meatballs. Overall I find Subway very disappointing. The overall food quality is poor and they premeasure everything. Their product is almost laughable compared to a good Philly Cheese Steak or Hoagie. Subway is a bottom end chain joint that sells a huge volume of crap food. Shop around and you will find better.
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No Cookies for Kids
Posted by Kdavis307 on 01/01/2011
LOUISVILLE, KENTUCKY -- I stopped by our local Subway restaurant to redeem our free cookie coupons that expired on that day. We had 3 coupons: one for me and one for each of my two children who were with me in the car...the youngest child had fallen asleep in the car and my older child waited with him in the car in case he woke up while I ran inside the restaurant to get our cookies. The Subway employee first scrutinized the coupons carefully, went into the back room with the coupons and finally returned to say that she could not honor all 3 coupons since the coupon stated "one per customer". I explained that my youngest child, age 2, was sleeping in the car which was clearly visible through their front window. I asked if it was really necessary to wake him up and bring him inside. She was adament that she would only give me 2 cookies, even though there were 3 coupons and 3 people. I got my older daughter out of the car; however, this employee who I later found out was a shift manager, would not honor the 3rd coupon. I asked again if I really needed to wake my sleeping baby, and she threw all three coupons back at me and said "NO cookies for you today...I was going to give you 2 but now I give you none." Shocked that we were arguing over 3 cookies, I informed her that I would be filing a complaint for the way I had been treated at this restaurant. She was now refusing to honor ANY of the 3 coupons. I understand that rules are rules, but she could clearly see my son sleeping in the car less than 30 feet away. I feel that this Subway restaurant simply didn't want to honor the coupons, period. I now understand why Chick-Fil-A and McDonalds are so much busier than Subway restaurants...they understand how to be compassionate and accommodating to their customers, especially moms with young children like me. I will not visit this store again.
     
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Posted by Skye on 2011-01-01:
It's one cookie per customer, not one cookie per child the customer has, plus the customer. One means one.
Posted by jktshff1 on 2011-01-01:
One coupon per customer, that is per receipt. There is no way I would leave a child unattended in a car asleep or not.
Posted by Anonymous on 2011-01-01:
Why didn't you just give the little one your cookie?
Posted by Anonymous on 2011-01-01:
Give ript a second star for that answer
Posted by DebtorBasher on 2011-01-01:
She was actually bending the rules when she offered to honor two coupons when it's only one per customer. As stated by Skye, one per customer doesn't mean, one per person. You should have taken the two cookies and given them to the two children. Did you have to purchase anything to get the free cookie, or was the coupon just for a free cookie without a purchase.
A customer is a customer whether they are a Mom or not. I wouldn't expect lesser service being that I'm not a mom, than someone else would get because they are.
Posted by Anonymous on 2011-01-01:
I do not know how old your "older child" is but your TWO year old is not a customer.
Posted by Anonymous on 2011-01-01:
I'd settle for a cookie shorty.
Posted by Anonymous on 2011-01-01:
Subway has really good cookies
Posted by Nohandle on 2011-01-01:
Good grief, when will this stop? Perhaps this is part of the reason some businesses state: One coupon per customer per visit. And quite frankly I think most of those are dependent upon a purchase at the time.
Posted by Skye on 2011-01-01:
I've never had Subway, nor have I had their cookies. Of course the employee was helping the op out, by offering to honor 2 coupons. Subway can overide their own rules, but they are not obligated to.
Posted by DebtorBasher on 2011-01-01:
Yes, they do YaYa...I like their peanut butter cookies...I like to nuke them for about 10 seconds and it's just nice and warm as if they just came out of the oven. They melt in your mouth.
Posted by Skye on 2011-01-01:
Now stop it right there! I love cookies and your idea is making me want to go get one, lol.

Cookies are scary.
Posted by Anonymous on 2011-01-01:
One cookie won't kill you. Easier to buy just one than to make a whole batch.
Posted by Skye on 2011-01-01:
What kind of cookies do they sell? Are they those large ones?
Posted by Anonymous on 2011-01-01:
PB, choc. chip, white choc. macadamia nut, m&m, and sugar cookies. Some subways have snickerdoodles also, but not all of them. They are medium sized.
Posted by DebtorBasher on 2011-01-01:
Skye...when you nuke them, they get oooeey and goooey, and yummy...ummmmmmmmmmmmmmmmmm...tasty.
Posted by DebtorBasher on 2011-01-01:
LOL...this review isn't going to stop people from going to Subway, it's going to help them get more business when people read this and go for their cookies...even if they have to PAY for them! LOL!
Posted by Anonymous on 2011-01-01:
Lol Basher. I'm seriously considering Subway for dinner so I could get a cookie too. If I get a healthy sub, I can get a cookie for dessert. And I'll just walk my dog an extra few blocks tonight
Posted by madconsumer on 2011-01-01:
you the poster has every right to be upset. i wonder did the coupons state anything like 'limit one per customer'?

very helpful.
Posted by Inat on 2011-01-01:
her children are not paying customers; she is. the CSR was being generous by giving allowing her two
Posted by Anonymous on 2011-01-01:
How old is your oldest child? You should NEVER leave young children unattended in a car no matter how short a period of time. A free cookie is not worth the safety of your children.
Posted by Anonymous on 2011-01-01:
Mmm....I got a chocolate chip cookie from Subway. Sooo good!
Posted by clutzycook on 2011-01-01:
You're right, throwback. When I was a kid, my mom would leave all 4 of us kids in the car while she ran into the IGA. Of course, that was in a small town 20 years ago. Nowadays, I wouldn't dare leave Baby C in the car unattended while I return a cart to the cart corral.
Posted by Anonymous on 2011-01-01:
I remember a story all over the news a few years ago. A woman had to go to the bathroom at a swap meet and all she could find was a porta-potty. She had her infant daughter with her in a car seat. She couldn't fit the carseat in the porta-potty so she left the baby outside the door. She was only in there for a few minutes, but her baby was stolen in those few minutes. They never did find the baby
Posted by DebtorBasher on 2011-01-01:
Did you nuke your cookie YaYa?
Posted by Anonymous on 2011-01-01:
Posted by momsey on 2011-01-01:
Their cookies are good.

I don't agree that children are not customers. Is it only whoever is paying is a customer? In that case, am I not a customer when my husband buys us lunch?

The Subway employee was being petty.
Posted by Anonymous on 2011-01-01:
Nope Basher. I ate the cookie while driving home. Lol
Posted by momsey on 2011-01-01:
Ooh, shorty, that's horrible! I've lost almost all modesty as a mother. If I was in that situation, I'd leave the door open so I could keep an eye on my baby.
Posted by Anonymous on 2011-01-01:
I'd hold it til I found a bathroom big enough
Posted by momsey on 2011-01-01:
Yup, or that. I would never leave my baby anywhere for any length of time out of my sight.
Posted by Ytropious on 2011-01-01:
I would never leave my child in the car, sleeping or not. Most of them stay asleep being transported anyway.

With that said, they are bending the rules giving you 2 cookies. It's one per CUSTOMER. Customer usually meaning person paying. Is this just a "come in and get a free cookie" coupon with no purchase? That's really odd. I bet it says on the coupon that it's up to the franchise to accept them. Your lucky she was willing to take one! She could have said "we don't accept those here" and sent you packing. She was generous enough to let you use two, but you pushed her and she pushed back. Life lesson OP. The cookies were free, they didn't even have to give you a cookie. If something is free, be grateful you get anything at all and never demand more.
Posted by FlShopper on 2011-01-01:
You wrote that you understand rules are rules..but I really don't think you do.
Posted by zumba mom on 2011-01-02:
A happy customer tells 1 or 2 people...an unhappy customer tells everyone they know. They should have just given her the 3 cookies if they could see them sitting in the car.
I guess the lesson learned is just to take your kids in the store with you and then you would have had 3 cookies.
Posted by sarah on 2011-06-13:
i disagree that the children are not customers. Unless the coupon said that the customer must buy something to get the cookie, anyone could go in there with a coupon and get one. Also, i think it was wrong that the manager took the coupons instead of returning them and refusing to honor them
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A few tips to get you thru your service...
Posted by Thankless on 12/20/2010
I have been a Subway employee for over a year now. I am prior service military and very good at what I do. I have regular customers that come in to my store everyday and enjoy their sandwich but I must say all these complaints I am reading make me laugh. Some of you speak about the employees like weare dogs. I am not saying that everyone is perfect but this is a shame.

1.When you come in to the store I am required to greet you within 3 seconds. This is not an option for me. So when I take the time to say Welcome to Subway or hey how are you. Be respectful and say hello. Don't just come up to the counter and say I WANT A... I was taught manners and I am sure that at some point you have run across them as well.

2. Your homegirl can wait five seconds for you to order a sub. I had a lady one time tell me "excuse me I'm talking" when I asked her what kind of cheese she wanted on her sub. I didn't come to your car and ask you what you wanted, you came in to me and stepped up to my line. I had a no cell phone sign on my line. Corporate made me take it down. But when it was still up some of you would read it to your friend on the phone. This is a made to order sandwich. I need your full attention. When you ask me for something on your sub paying half attention and I put it on there don't scream at me because you asked for it. And if I were to pull out my phone while making your sub you might get offended because I am not doing my job properly.

3. If you speak to me like I'm a dog, my customer service will lack at some point. I don't come to your work and be completely rude to you and ask for you to take it. I'm human and I expect to be treated with respect. Everyone has a bad day. Ill try and make it better if you don't treat me like gum stuck to your shoe.

4. If you want extra veggies... ASK! It is free of charge. Subway says I am to put 6 olives on your footlong. If you ask for more I can put more. It is much easier for me to put more on than it is for me to take it off. This stands for dressing as well. Without throwing away product I cannot take it off. Ask and you shall receive.

5. Bashing employees... Believe it or not what we do is based on what our higher power tells us to do. We are not incompetent. However when a manager is standing over my shoulder I am not willing to lose my job. Just as you are to your job. My job pays my bills.

6. During tax season when we do our special buy one get one don't ask me why we are out of bread. We are able to bake 24 pieces of bread at a time. Do the math. When I have a line hanging out my door it is impossible for me to keep bread flowing. And if I bake before the day youll complain it is hard. Come on now. The person who designed this is a guy sitting at a desk somewhere who has never made a sub in his life. Dont get mad at me for trying to carry out his wishes.

7. Everyone has something that is not so great about their job. We are not all in food but I had plenty of complaints about the military as well. Be civil to me and I shall be civil to you.

8. Please read the menu before asking me where the $5.00 subs are. They are right in front of you. The don't tell me what my menu says. Turkey is not a 5 dollar sub no matter how many times you tell me it is. If you read the menu while making your selection this saves you and I the arguement at the register when you tell me No turkey is 5.00. I then have to go back to the sign and show you.

I love a lot of my customers but I have had some really unreasonable requests in my time. My job is not what keeps me coming back to work. It is the people that I share a bond with. I do not enjoy the behind the scenes work of scrubbing on my hands and knees because Subway says our stores are to be immaculate at all times. I have customers that tell me how clean my store is. They see how hard my coworkers and I try to keep up. I have customers tell me all the timehow clean my store is. You just have to find the right one and stick with it. We will take care of you if you take care of us!!!
     
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Posted by andbran on 2010-12-20:
i love subway. i always make it a point to know what i want before i enter any food place. its too bad you dont have a device that turns off cell phones at the dooor.
Posted by Anonymous on 2010-12-20:
Great letter! I love it :), and I don't even eat at Subway.
Posted by madconsumer on 2010-12-20:
i really enjoy subway. prices are good, and quality is perfect!!

very helpful.
Posted by Nohandle on 2010-12-20:
This is one of the most respectful, common sense reviews we've had in a long while.
Posted by Anonymous on 2010-12-20:
Very well written review.
Posted by trmn8r on 2010-12-20:
Great review. Here is my favorite part: "If you speak to me like I'm a dog, my customer service will lack at some point."
Posted by Starlord on 2010-12-20:
Great post, not a rant, but an honest statement by a food service employee. People need to realize that food servers are as human as anyone else and deserve to be respected as they expect you to respect them. Thank you for your service to your country as well as the customers of your Subwy. Keep up the good work. Happy Holidays! Voted helpful.
Posted by trp2hevn on 2010-12-20:
Thank you for your military service and the helpful tips. I think they not only apply to food service but so many more customer service jobs. And I love Subway.
Posted by Ytropious on 2010-12-20:
lol OP you sound exactly like me. I'm always making rules and lists of how my customers need to act. Not asking a lot to have you treat me like a human being and hang up your cell phone or learn to read!
Posted by ontario_girl on 2010-12-20:
I'm with you on the cell phone rule. I ask people yakking on their phones, "Do you have a loyalty/points card?" They shake their head no. I finish the transaction and then Bozo says, "Oh, I have a points card." If you weren't chattering away like a little squirrel, you would have been paying attention when I asked!
Posted by thankless on 2010-12-21:
Thanks guys for all the posts. I appreciate the support. I was worried how it would be taken but many times customers come in to complain and do not tell the entire story. OH>>> so and so was rude to me and had bad customer service. But they often do not own up to the fact that they called so and so a B@#$@ and thats when she lost her cool. I am a full time mother, full time student, and full time assistant manager. If all I had to worry about was how to get more olives on my sandwich I am sure that my life would be so much more simple!
Posted by ok4now on 2010-12-21:
I have always had a good experience at Subway and the friendly people that work there. The one I frequent most is located in a Super Walmart near me.(Store hours 6:00 am to 3:00 am, wow!) After completing my shopping I usually get one of their foot long subs to go. For $6 bucks you can't beat it. They allow you to specify exactly how you want it made. Extra cheese, tomatoes, peppers etc. is not a problem. I also like the 6 different varieties of fresh rolls available. These employees probably work for close to minimum wage yet they are always cheerful & respectful of the customer. Why would anyone want to give them hard time? They probably have to deal with a lot of thankless ignorant customers all day. I wouldn't want their job.
Posted by Tomcy on 2011-01-23:
Good post. I love Subway and respect that food service people have a tuff job....thanks for the reminder --- we do have a higher power and He said, "do unto others as you would have them do unto you." What a difference it makes:o) Good luck on your job and keep up the good work!
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Subway 10 EASY Steps!
Posted by Hattiie on 05/10/2009
DETROIT, MICHIGAN -- I've been an employee of Subway for nearly 5 months now. I'm young but have been in the industry of customer service for nearly 4 years and have never battled more outrageous customers in my entire experience.

To start, I'd just like to remind our valued customers the we, behind the counter, are human beings like you. We work because we have to, to make a living. You might assume that all we do is make sandwiches all day which shouldn't be that hard. In all honesty we work our butts off. Have a little respect for that when placing your order. Do you know what it's like to have 15 customers in line, 2 people on the clock and not enough bread baked? It gets pretty stressful around there.

Here are some tips on how to make your Subway experience a little more enjoyable -

Step one: Decide how many subs you'll be ordering. In my case, it's easier to get all of the breads cut before I start making the actual sub. Our secret goal is to help you build your sandwiches all at once because we want you out as quickly as possible (Thanks! Come again! :D)

Step two: If you haven't decided yet and still need time to browse our menu please step aside and let the person behind you order. This makes everything run a bit smoother.

Step three: Finally decided? Oh! But your phone is ringing, I bet it's important! Listen, Subway is the sort of restaurant that requires full customer and employee attention. I can't help you if you're in mid-conversation with Peter the pool boy. Hang up the phones, people!

Step four: Take advantage of the many signs stuck to the glass of our meat and vegetable unit. Those signs have everything you need to know written on them complete with pictures! ie bread, cheese, veggies etc.

Step five: Please understand that there is a very large sheet of glass standing between us, so speak up.

Step six: When requesting your veggies, don't just point. We're looking at two different angles so even though you think you're pointing at onions, it looks to me like you're pointing at black olives. Be verbal about it.

Step seven: If you'd like "the works" on your sandwich please note that the Hot and Mild peppers are not included so you need to ask for them. This is also explained on that little convenient sign stuck to the glass that I mentioned earlier.

Step eight: No, I don't know what sauce would taste good on your sandwich. Different strokes for different folks!

Step nine: When you get to the big bad register please keep your cool when charged for your double meat and double cheese. The cost of these items are usually explained as soon as you asked for them at the beginning of the line.

And Finally, step ten: Remember, you're asking someone you don't know to make your food so my advice to you is to be courteous to that person. Don't bite the hand that feeds you!

Hope this helps!
     
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Posted by Buddy01 on 2009-05-10:
Unbelievable that people actually get upset if they are charged for double meat and double cheese. If there was no charge then everyone would be ordering double. Amazing what people think they are entitled to.
Posted by Starlord on 2009-05-10:
Excellent post. Most of the items covered by this person are simple common sense. Sadly, many don't display common sense. I hear all the time, people saying, "Well, why don't they put up a sign?" I can tell you as a former police officer, people do not read signs. I worked an accident once where a young lady T-boned a station wagon with a family. She said there was no 'Stop Ahead' sign. At the intersection were two four foot by four foot stop signs that even a blind person would not have missed.
Posted by jktshff1 on 2009-05-10:
I thought this was an excellent post also until I got to the threat at #10.
Posted by madconsumer on 2009-05-10:
great review!

i especially liked #10.

very helpful.
Posted by BokiBean on 2009-05-10:
When I go to Subway, even I get impatient with customers in line. I dunno how employess handle it. The cell phone thing would drive me nuts. Good review.
Posted by Alain on 2009-05-10:
Good post. I think I'm actually the type of customer Subway people like. Sandwiches are good and thanks to those that make 'em.
Posted by jktshff1 on 2009-05-10:
yea mad, I guess that's a good piece of info to have! LOL
Posted by Anonymous on 2009-05-10:
Id rather have a good sandwich,which is why I rarely go to Subway
Posted by Soaring Consumer on 2009-05-10:
My local Subway (just around the corner) has very friendly employees and makes very good food.

Voted helpful.
Posted by Anonymous on 2009-05-10:
You had me in total agreement until you posted number ten. Threats of food tampering are not acceptable in any circumstance. You should have stopped at number nine.
Posted by Hattiie on 2009-05-10:
Jkts, I didn't intend for it to sound threatening. I think it's a good piece of advice to have when going to restaurants.
Posted by Hattiie on 2009-05-10:
John, it's impossible to tamper with food at Subway. Your sandwich is made right in front of you. What I meant was, if you're going to order food, be respectful of the person making it for you. We're not slaves, we just make sandwiches. Sorry if it sounded threatening. Again, not my intention.
Posted by Anonymous on 2009-05-10:
Thanks for clarifying. I hear what you are saying about not being able to tamper with individual sandwiches because they are made in front of the customer. However, we're not in the back when the veggies are being sliced. We're not watching as the dough is placed into pans to be baked... and so on. I am not suggesting that you would, but there are fast food workers that are warped enough to tamper with food as a pay back. There was a Domino's post a few weeks back as well as an apology because of a video that made it onto YouTube. Check out Domino's posted apology.

http://www.youtube.com/watch?v=7l6AJ49xNSQ

So, in a nutshell, it does happen.
Posted by Anonymous on 2009-05-10:
I go to Subway a lot cause it's the only fast food I really like (besides Mcdonalds egg mcmufins and iced coffee). I have found that Subway employees are the more nicer fast food workers. I am also respectful of them. I think a lot of people look down on fast food employees and so they are rude or forget their manners. I think everyone should work in fast food at least once in their life. Then maybe customers would be more pleasant and respectful, and in turn, the employees would be more pleasant and eager to do their jobs.
Posted by jktshff1 on 2009-05-10:
Hattiie, Thanks for coming back with your comments, I understand.
Posted by PepperElf on 2009-05-12:
you mean I'm NOT suppose to stand in the middle of the line and pick out my sammich for 10 minutes?

jk!

Awesome review. You're making me hungry for some subway, lol.

my take on veggies "everything including the hot ones" (that's one tasty sammich!)
unless they have that red hot pepper paste stuff... that I don't like, but I've only seen one or two that carry it..

=)
Posted by timmer on 2009-06-12:
A very good post! I wish more employees would come out and talk about they're experiences at work. There are times when it is astounding how rude people can be when ordering food. I wish everyone who goes to subway would read your post. Thanks!
Posted by Principissa on 2009-06-12:
I went to subway the other day for lunch with the kids, I felt so bad for those poor folks working there. One person held up the entire line because she was talking on her phone getting everyone's lunch order, then got mad because the girl asked her to step aside so other customers could order since she wasn't ready. Then the guy paying got upset because he was being charged for double meat.

Seriously I don't know how you folks put up with it.
Posted by klobbersaurus685 on 2009-09-21:
I understand customers can be and are rude to you. But this is a two way street and there are always two sides to every story. You do sound like you are a good employee, but I have not been to subway for 3 years and have no intention of ever going back.
I was waiting to add toppings to my order and the employee was making the person in fronts sandwich. She had lettuce on it and then asked for salt and pepper, but the girl grabbed the wrong container and put on oregano. She caught her mistake and just dumped the lettuce back into the lettuce tub. Both I and the person in front of me watched, amazed at what she was doing. The employee stirred up the lettuce and put 'new' lettuce back on the sandwich.
I proceeded to step out of line and go to the pizza joint next door.
Posted by Jazzin on 2010-01-21:
Good God, I had a good laugh reading Hattiie's 10 steps!
(And I own a Subway in the Tampa Florida area!)
Good to see some consumers are in tune with what we deal with from behind the counter.
Hattiie...My crew is gonna love reading this. Thanks.
Posted by Eddie on 2012-08-24:
I completely agree with this post. We customers need to know our place because THEY are making OUR sandwiches. If it wasn't for THEM, WE would have NO damn sandwich, now would we? No. Cmon, people. Stop being so selfish. Give these poor employees a freaking break. They don't want to be bothered. They have enough work to do as it is. I for one would like to help out this business and help alleviate some of the stress of their employees by not forcing them to make my sandwich, and taking my money to one of the other nearby businesses and have their employees make my food instead.
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Ordered a simple BLT 4/18/2009
Posted by WestSideIndy on 04/18/2009
INDIANAPOLIS, INDIANA -- This is a copy and paste of my complaint to the HQ=

I am not a complainer. Nearly never anyways.

I just came back from at 3336 West 10th street Indianapolis IN 46234

I had pulled into the drive thru. I asked " Is the BLT on the 5 dollar menu?". She nodded yes. I said " I will have that then please. She said " what would you like on that?" I replied, "It's a BLT. you know...Bacon" and nodded my head motioned my hands of what the continuation default ingredients would make a successful BLT sandwich.

I can't believe this. I can't say this sort of thing has never happened in life before in some way or form or another, but it's always a sort of Twilight Zone episode that leaves your head spinning..... I am dumbfounded.

Not only was I borderline starved from not eating in 24hours, but I ordered a BLT. I was looking forward to this BLT. I love BLT's. I was going to share the BLT with my dog. We would have enjoyed it together very much. I love my dog too. Not as much as my half of the BLT that we would have shared however. I would cherish my half while he normally inhales his...... Instead:

I opened the ***' bag and there was 6 slices of bacon in between the bread of a 12 inch footlong!!!! What the *** was this B thinking?! A BLT is a BACON LETTUCE AND YESSSSS TOMATO !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My apologies if I sound rude in any way to the innocent person who has to be entertained by such letters, but in all honesty, I think I am bordering my 10 minutes of glory on the news.

Can you help me? In lieu of not hating your franchise for life and telling everyone I know not to go there because of the skills aptitude of the workers, will you make right right?

I do not want to return to that store again. I would not be happy with the BLT I ordered alone either. I would be happy however with the BLT originally ordered and a restitution sandwich of my choice for making me lose my sanity for 20 minutes and having to write this letter to you explaining you need to have a regional update the owner or deal with it if it's one your stores.
     
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Posted by Anonymous on 2009-04-18:
First...Subway has a drive thru?!?! and second...I call shenanigans on your story. For a bazillion reasons.
Posted by DebtorBasher on 2009-04-18:
I can't see that this is the woman's fault. Yes, you ordered a Bacon, Lettuce and Tomato sub...but when she asked what you wanted on it, you said, "It's a BLT. you know...Bacon". So, she must have thought that bacon was all you wanted. You have to be specific. Yes, I've ordered their BLT's many times and when asked what I wanted on it...I'd tell them Bacon, Lettuce and Tomato. And that's what I got. If I only said bacon...then that is all they would put on it. Not really your fault, not her fault...just a mis-communication. Subway is a place you really have to walk into to order and see what they are putting on your sammie...I wouldn't go through a drive through for orders where I have to state each ingredient.
Posted by Novus on 2009-04-18:
She asked what you wanted, you said bacon. What's the problem?
Posted by jktshff1 on 2009-04-18:
DB +1. OP..did ya get anything to make amends for the misunderstanding?
Posted by Anonymous on 2009-04-18:
Doesn't Subway market a sandwich called the BMT? She probably gave you what she thought you were asking for.
Posted by BokiBean on 2009-04-18:
Hahahahaha! And the learning curve continues...
Posted by BokiBean on 2009-04-18:
hit and run
Posted by tander on 2009-04-18:
I'll take that sandwich as I don't like lettuce or tomatoes..LOL
Posted by Anonymous on 2009-04-19:
"I love my dog too. Not as much as my half of the BLT that we would have shared however."

Maybe it's time to find Fido a new owner?
Posted by WestSideIndy on 2009-04-19:
wow. There are alot of followers on the board!
I see some of your points are valid, but really people....
Honestly, unless your a senior citizen or a really picky eater who "customizes" a pre made sandwich on the menu?
Do you go to Mc D's and customize your Big Mac?
I was too tired and frustrated to drive all the way back upto the store to negotiate a solution. Miscommunication??? You might be right. As far as the person goes that called this false for a bazillion reasons? Are you pyschic? know what I'm thinking......
The best advice I heard from the response is don't go thru the drive thru anymore. I haven't made up my mind yet on ever returning....Quiznos is a pretty awesome place and Penn Station Rocks!!!
Thank you to all for your input(expept for the bazillion reasons person)
Posted by Anonymous on 2009-04-19:
I love BT's.
Posted by DebtorBasher on 2009-04-19:
Actually, I do know people who customize their McDonalds' orders...One of my friends order a Big Mac with no meat. She doesn't eat meat, and I've heard of others who do the same.

Penn Station really is the best for the Philly's ... but I stay away from their pizza subs because they use Hormel Pepperoni...but that's just me.
Posted by Anonymous on 2009-04-19:
Ummmm, Hormel. Food of the god's.
Posted by BokiBean on 2009-04-19:
I thought it was cute. One of those things you'll never forget and never repeat.
Posted by Anonymous on 2009-04-19:
I order my Big Macs and my Quarter Pounders with no onions and no pickles.

And Subway is NOT a "pre made sandwich" place. They have the main ingredients, in this case, bacon, lettuce and tomato, then you add what you want. Or, take off what you dont want.
Posted by Starlord on 2009-04-19:
Apparently, you never ate at a Subwaay before. YOU determine what goes on your Subway sub. The lady asked what you wanted on it, and you said bacon. Now don't gripe because she gave you exactly what you asked for. I was born and raised in Indianapolis and you make me embarassed to admit it. People think because of your post that Hoosiers are even dumber than usually portrayed on TV and in the movies. call me 'Movin' on up to the West side,' of the country, that is.
Posted by WestSideIndy on 2009-04-19:
ok. All of you win on this one.
If I want a BLT I shall make it at home. Probably better anyways. I am an embarrassment as a Hoosier? hahaha I've lived and grown up in more than 8 states and lived in another country as well. If I order Cow skin soup or chicken feet, I know what I am getting. I thought if I ordered a BLT, this is what I would get.
The one point is, your right that I am not fit to have to deal with that kind of nonsense in ordering something. This is a problem for the company and should be remedied. Most of you work for the company, I appreciate your patronage, but again - if someone ordered a blt from you, what would you give them? If you answer Bacon and bread, this is where the problem is. You may order a Quarter Pounder w/cheese and remove the onions, but what you should not be troubled with is being asked when ordering a QP is " what would you like in between the bread? "
Posted by Anonymous on 2009-04-19:
*SIGH* I believe the Op is now just plain refusing to "get it".
Posted by jktshff1 on 2009-04-19:
"I thought if I ordered a BLT"...short version:
little boy THOUGHT he had to poot and shat all over himself.
Posted by joghandi on 2009-06-09:
subway the home of subs MADE TO ORDER you have to order it.
Posted by WestSideIndy on 2009-06-10:
yea.....Made to order BLT.....Right!

To top it all off, the manager nor the Regional never called me. I got ripped off for $5 and will never return again. I have told everyone I know about it.

If I cant' simply order a BLT at your place, then I will go elsewhere. Why don't you check yourselves and admit there was a problem if your people can't simply make what was asked for and it is a B.L.T (AKA Bacon, Lettuce and Tomato)
Posted by joghandi on 2009-06-10:
back up cowboy, don't call it my place, I'm busy educating the youth of America. I still say that if someone ask's you what you would like on your sandwich It's not a rocket science question and I personally don't care if the chain goes out of business. All are independantly owened, and owners are some good, some bad, but my opinion is that on the coporate level the company is poorly organized. "BLT" as far as I know is not even on the core menu. In my day it was just something the customers would occasionaly ask for and we made as a customer curtesy.
Posted by joghandi on 2009-06-10:
back up cowboy, don't call it my place, I'm busy educating the youth of America. I still say that if someone ask's you what you would like on your sandwich It's not a rocket science question and I personally don't care if the chain goes out of business. All are independantly owened, and owners are some good, some bad, but my opinion is that on the coporate level the company is poorly organized. "BLT" as far as I know is not even on the core menu. In my day it was just something the customers would occasionaly ask for and we made as a customer curtesy.
Posted by Ponie on 2009-06-10:
Circus City...
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Terrible Customer Service
Posted by on 07/04/2001
TORONTO, ONTARIO -- I purchased at Sub at the 4900 Yonge street, Toronto, Ontario location in June 2001. Although I should be used to the treatment I receive when I order from Subway, this time the attitudes of the girl serving me was pathetic. Not only did she throw my sandwich around, but she yelled at me too. Coming back to my office very disstressed, I spoke with my collegues about this particular Subway and they have all had this similar situation. I contacted Subway at 1-800-888-4848 4 times to verbally complain over the course of 5 weeks. Each time I complained I asked why don't they have this on file and I asked for a follow up call with me. I wanted some sort of resolution. To date I have not heard from Subway at all, so basically my complaint has gone unnoticed. Well, Mr. Sub is opening up a new location 5 stores down from Subway, and I will guarantee that once Mr. Sub is open, Subway in that location will go bankrupt. Also out of all the times I called Subway, not once did anyone every apologize or empathize with me for the situation I was it. I will never purchase anything, ever again from any Subway store. I work in the Madison Center with over 5,000 people, and the longer Subway ignores me the more people I tell my story to.
Maybe Subway feels that they are too large of a corporation to acknowledge when they have made an error. As a business woman who works primarily in the Customer Service industry I can guarantee that my word of mouth complaint will do permenant damange to this particualar Subway location. Hey, you never know, this may be the tie breaker at all other locations when the consumer has a choice between Mr. Sub and Subway. For what it is worth, if I don't even receive an apology, I will go to each and every newspaper and describe in detail my first complaint which was pathetic customer service. And, I will continue to discuss how Subway completly ignored me.
In todays economy can Subway survive if all the people in Toronto decided that they are not going to eat there? I am at a point now, since I have not heard back from anyone that Subway is just as pathetic of a corporation as the store that I visited. This is not the way to run a business, and I will do whatever I need to do, to ensure that each person in Toronto is aware of Subways lack of concern for the citizens of Toronto.

To help keep me as a potential future customer, I would like the following:

I want an apology. I want Subway to acknowledge the fact that this has taken quite a bit of time out of my life to make this complaint. I want Subway to know that I am complaining for a reason. I want them to empathize with me for the experience I had to endure while ordering my meal there.

At the very least I would like a response from your company regarding this incident.
     
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Posted by Anonymous on 2001-09-25:
I work at subway and i know that when you have a bad day and customers keep coming in that i would like to take a knife to their heads so if you wanna complain bring it on!
Posted by Anonymous on 2002-02-08:
you need to get a life you are sitting on the internet trying to blackmail a subway because you pissed someone off and they hurt your feelings
Posted by Anonymous on 2002-04-28:
If the complaint writer gets a life, will you get one too?
Posted by Anonymous on 2003-01-21:
you've got to be kidding me! you've been trying for 5 weeks to get this resolved. what do you want them to do...deliver the poor girl's head on a silver platter for you? i agree...get a life!
Posted by Anonymous on 2004-01-04:
It has been my experience that most Subway employees DONT provide great customer service. Get over it! They are gettting paid minimum wage to put up with picky customers all day.
Posted by theothergirl4 on 2004-03-22:
I've been a Subway manager for a few years. Subway is a great corporation with efficient employees. In my 5 years experience at Subway, the customers who complain are always rude to my employees before they are rude back. Customers come into my store in a bad mood and end up making my employees' jobs miserable. One employee at one restaurant in one city is not a reason to go on a rampage. Visit a different store or talk to the manager of that store about the employee. Then, get on with life.
Posted by Connie on 2004-04-06:
Amen, this must happen everywhere. I too am complaining and going unheard.
Posted by dalejrfan8_76 on 2004-06-08:
First of all, the owner of that particular store should have contacted you within 48 hours, if you left a phone number for him/her to contact you at to resolve yoru complaint. Second of all, most customers who are treated badly have come in the store before being very rude or hateful. Customer service depends on the customer too! Have you ever been polite to a restaurant employee? Have you ever said thank you to them? Tried smiling and being polite first and not in a condescending manner? Give that a shot instead of telling everyone how rude people are to you. (PS, no I do not work for Subway nor do I own one)
Posted by peopleRignorant on 2004-08-11:
I love how you forgot to leave out what actually transpired before the employee started "yelling at you." Ha, you will have the entire city of Toronto against Subway? Giving yourself a lil too much credit eh? You sound highly irrational, I feel really sorry for that poor sandwich artist, and any other sandwich artist that ever has to deal with you...
Posted by Rosco on 2004-08-22:
HA, LOL, EH? My mommy is a smaamich artist at subway...oh wow, that's really cool...
Posted by southie_doodle on 2004-11-27:
Ok, I must say! That was a great review, but there is just one thing that you are lacking. Did you ever stop to think that maybe you do not understand why this girl had a poor attitude? Maybe that subway LIKE ALL SUBWAYS don't allow her a break, or treat her like crap, maybe some pissed off customer came in and rubbed off on her! MAYBE JUST MAYBE you should ask yourself if YOU said something stupid as hell while ordering! This isnt the 1800's anymore and "the customer is always right" saying went out the window a long time ago along with everyones morals and respect for others! I work at a subway! I know how it is and it isnt FUN at all and just because these people don't have some high paying "im better than you" job doesnt mean that they arent people with feelings just like you! How much time do you have on your hands to sit on your butt for hours writing some review about some girl you have only seen behind a sneeze guard once or twice! You know nothing else about her other than the fact that she threw your sandwich around. Well let me tell you something buddy! If you were behind that counter by the end of the day you probably would be doing it too. Try working in customer service one time in your life and an "average joe" then come to us griping about how thise girl you know nothing about had a poor attitude! thanks and good bye
~a fellow subway employee!
Posted by jbowe on 2006-02-09:
You need to get a life. Boo Hoo..someone treated you in a rude manner, get over it! The customer is not always right anymore, they are irritating asses who demand way too much of someone making minimum wage, it is hard enough to stand there all day making sandwiches, let alone pretending to be nice and happy..when in reality dealing with people and the public in general sucks.
Posted by Kasar on 2006-07-06:
I work at subway and the only time i'm rude to customers is when they come in with an attitude with me. They are rude to me and you bet your ass i'm going to be rude to them. Think if someone came in to your job and started getting rude with you when they walk in the door, what are you going to say to them?
Posted by detff3 on 2013-12-04:
Subway is a joke. Their sandwiches never are in real life what is displayed on their billboards or their commercials, and they are extremely overpriced. You get this tiny portion of bologna, and you have to pile on the lettuce and tomato to have a halfway decent sandwich. It's ridiculous. I despise Subway. It's a big scam. You get a sandwich for $8. Give me a break. And for those standing up for Subway, you people are deluded and need to get a life yourself. I'm tired of big corporations not being held responsible for their employees. I have been to only two different Subways in two separate cities in California, and both of them were patronizing and rude. I'm getting fed up with the employees of big companies who don't do the damned jobs. Whatever happened to customer service? If you can't handle dealing with customers, you shouldn't be on that job. The customer doesn't care what kind of day you've had and he should not have to. In this day and age workers in these kinds of institutions are coddled and placated because they whine about having to do a full days work and be expected to perform the services a customer requires. The customer is always right. Unless you work for Subway.

It's so pathetic the way the workers bitch and moan about the work they are getting paid to do. You serve the customer. That's all there is to it. Anything else is just a symptom of how warped thinking has become about the customer / business relationship.
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