WISCONSIN -- I KNOW THIS IS LONG, BUT PLEASE READ IT ANYWAY. YOU JUST MIGHT BE ENTERTAINED. I will choose to remain anonymous, though I will share that I am a Subway employee. I am also an American citizen so I know what it's like to go into a fast food restaurant and receive less than desirable service. This type of service would include making a mistake with my order, over charging me, or leaving some type of foreign object (i.e. hair, fingers etc.) in my food. It makes no difference to me if the employee is wearing his or her whole uniform (apron, visor...), is cleanly shaven, or is even artificially polite to me as most employees are instructed to be.
I hardly ever have the ability to even force a smile while I'm at work, but that doesn't impact the quality of food that I provide for my customers. This site is filled with complaints from customers about how bad the service is at these restaurants. Many times the employees act that way so you leave. Believe me, we don't get paid on commission, so ask yourself how happy we are when a line is so long it stretches out the back door. I have heard many complaints from customers before and I'm left rather uninterested. I do, however, have a couple insightful complaints of my own as an employee.
Customers talking on their cell phones while ordering is certainly the most aggravating. This is so rude. I couldn't imagine doing this while I was ordering at a fast food place. Put the phone down. Come on. You specific people know who you are that always seem to be doing it. Just stop with the phone and don't be rude to me when you order.
Customers who think they are better than me because I work at Subway is another bothersome topic. I am a full time college student studying civil engineering. I also happen to work at Subway. This job has given me a big wake up call in judging people by their job. I don't know their situation and neither do you. People who work at fast food places aren't always stupid. Many times they are, but not in every case.
Pointing at the glass while telling me which vegetables you want. Oh my god. I know where each one is. I have been there since I was 15. I got it under control. Stop pointing and getting greasy finger prints on the glass. Making messes at the tables. I have cleaned up messes at tables that I would have had to work hard to make when I was 3 years old. These messes are often made by adults. I know I am a loser that works at Subway, but couldn't you have some respect for me and at least try to pick up after yourself a little bit?
Not being ready to order while there is a long line. This is a big one guys. The menu lists all of the items for sale and their corresponding prices. It's not that hard. And if the decision really needs more pondering, step back and let the other people go first. I have been to many fast food places and it seems to me Subway customers are among the worst behaved of all.
This letter in no way is representative of all Subway customers. I have a bunch of regulars that come in and are always nice to me. Not surprisingly, they are never guilty of any of my 5 complaints. Most customers are just fine, but there are plenty who fit the negative description to the "T." Since I was a young boy, my parents taught me the importance of personal responsibility and respect for others. If even I, a lowly Subway employee can adhere to these simple rules of life, can't you customers do the same?
Go out and thank your sandwich artist today. Tell him or her how much he or she means to you. Don't make them think they fit into the common category of fast food employee. Be ready to order, hang up your phone, keep your paws off the glass, don't act as though you are superior to me, especially since I already have more education than most of you, and clean up your crap at the tables. We are all people. Let's all treat each other with respect. And let's attempt to earn respect from others through honesty, hard work, responsibility, and compassion. Eat Fresh everyone!
, PHILADELPHIA, PENNSYLVANIA -- I frequented the Subway location at 11000 Roosevelt Blvd. in Philadelphia PA (next to Target) quite a bit only because of its proximity to me and have witnessed some very disturbing practices. For one, this Indian lady that works there (I believe it is the owner, unfortunately she does not wear a name tag) is so rude, practices bad hygiene and rips off her customers. You will know who she is because I have only noticed 3 people work there, a young guy who is way cool, a younger girl, and then this middle aged Indian woman I am complaining about.
I observed this woman make a sandwich for the person in front of me, she laid her plastic gloves on the counter and once she was done ringing her up, she re-wore the gloves. She then proceeds to open the oven before she makes my sandwich. Yuck! How many times did she re-wear those gloves? How many items did she touch, money, credit cards, unsanitary items before she made my sandwich? A new pair of gloves should be worn just prior to making a sandwich if you are both the sandwich maker and the cashier.
The re-wearing of gloves when handling the sandwich making and money, is a clear indication about how little importance is paid to sanitary practices when they cut up their vegetables. You may end up with e-coli or some other kind of infection. I personally have experienced a stomach ache twice after having a sandwich from this Subway location.
On another occasion, just yesterday 6/11/08, the same woman asked if she could help me. I ordered a 6-inch roast beef sandwich. I usually order double meat, but decided to go easy this time. I saw her put down 3, half pieces of roast beef and this was considered a serving. I asked her about it and she said "Well sometimes the slices come big and sometimes the slices come small."
So basically if the slices are 1/2 pieces you will not be given the adequate amount of sandwich meat to equal 3 regular size slices. This is a complete and total rip-off. I then asked her for double meat and she, out of the goodness of her heart, decided to add one extra piece of roast beef.
So all and all, I actually received 3 1/2 slices, less than a serving of double meat. I paid for a serving of double meat and it is not what I got. During this same trip, there was a lady in front of me that was unsure what sandwich to order, well this same woman looks over at the cashier and laughs, obviously making fun of this customer.
On a different trip to this Subway between 6/03/08 and 6/06/08, this same woman had just about finished making the sandwiches for the 2 young ladies in front of me. When the customer asks her if she could get mustard on her sandwich the woman appeared annoyed and had to walk to the back room to get it. I would consider the mustard to be a very popular condiment and should be side to side with their other condiments and sauces.
When the young lady finished paying for her sandwich, she asked the woman if she could heat it up in the microwave for 10 seconds. The women asked "Why?" Why else would you want a sandwich in the microwave? Anyway, she said she had to wait, and proceeded to ring the following guys order instead. Now, he only had 2 sandwiches, but it took her a while to ring him up, she was most definitely stalling.
The young lady thought that she had placed her sandwich in the microwave and was concerned that it had been in there a while. Her friend finally said to this woman, if she could please remove her sandwich from the microwave, that it was probably burned by now. The young lady was upset and understandably so. At that point, this woman stopped what she was doing, removed a vat of what appeared to be cucumbers from the microwave and finally placed her sandwich in the microwave.
When these young ladies left, she made a comment about them to the customer she was ringing up. Poor customer service, disgusting hygiene, disrespectful towards customers, rip-offs. This is what this location, Subway on 11000 Roosevelt Blvd. Philadelphia, PA next to Target offers. Please be warned! I will never go back.
I don't know what it is but I have had bad experiences at the other two Subway locations. At any rate, please take your business elsewhere, to another Subway location that is worthy of your business or other sandwich shops such as Quiznos. I have been to Quiznos many times and have never experienced any problems.
People like this should be banned from owning a Subway franchise! We should boycott this place. I warn you against going to this location, but if you do, be vigilant when dealing with this woman. The more people that experience what I am complaining about, the more voices there will be and something will finally be done. Mind you, I am not writing this because I have a personal vendetta against this Subway location, but when you receive the same consistent, reprehensible treatment time and time again, it is time to spread the word.
As I sat inside the lobby of our local Subway this afternoon eating lunch, I happened to look down at the napkin and tray liner. Both items list the amount of calories and fat contained in each of their "Fresh Fit" sub sandwiches. They have eight sandwiches listed. I usually alternate between two or three of them in order to change things up, and to keep my taste buds from being stuck in a rut.
The basis of my complaint began when I then looked at the $5 footlong special that Subway is infamous for in their commercials, ads, and jingles. Only two out of the eight subs on the Fresh Fit menu are also $5 footlong specials. The other six healthy subs range from $5.75 to $7.00! The majority of the $5 footlong specials are also the ones that are considerably higher in calories and fat content. The other subs include: Meatball, Pizza Sub, Cold Cut, Spicy Italian, and the BLT.
So it makes me wonder why in the world a company that pretends to care about their customer's health, by gearing all their advertising towards a healthy lifestyle, would make the fattening and unhealthy foods cheaper than the healthy food that is good for you?
Fear not...they are not alone in this finger pointing criticism. Notice all the other fast food establishments, i.e. McDonald's, Wendy's, Burger King, Taco Bell, etc...all have their $.99 value menu boards chalked full of heart cloggers. But I can excuse those other restaurants from this complaint, because they never came across as trying to be the poster child for healthy eating. But that is exactly what Subway tries to portray. So if they want to promote "Eat Fresh" and lose weight, ala Jared, then they should make the $5 footlong specials coincide with the Fresh Fit menu items. That only stands to reason.
By not doing so, that only leads me to believe that they are no different than any other company out there...they're just in it to make a buck, the best way they know how. You want to talk about taking the "Subway Challenge"...here's my challenge for Subway...make all your Fresh Fit subs $5 footlongs! There's a challenge for ya'! Your wallet is at the forefront of their mind, and your health is just an afterthought. Don't let any amount of cheap ads, catchy jingles, or weight loss spokesperson try and convince you otherwise.
THOMASVILLE, NORTH CAROLINA -- I believe the location's address is: 1122 Randolph Street, Thomasville, NC 27360 (336) 475-6060. It is right by a Waffle House (where we almost went to eat instead) and in the same strip mall as a Radioshack. A grocery store is also next door to this Subway. I am writing because I feel it absolutely necessary to let you know about the horrific way an employee was being treated by another employee. It was so bad, my husband and I had to speak up and tell this man to stop. We told him we'd never come back to this location because of him.
He came to work at the same time we arrived at the restaurant. His demeanor was very condescending and arrogant right from the beginning. He worked very slow and kept smirking at us and the other employee. As we were halfway through placing our order, he started verbally and emotionally abusing his female coworker. We could tell the woman was scared of him. He kept swearing at her and calling her a piece of ** among other things. I do not know his name because he was not wearing a name tag.
When I asked to talk to the manager, he at first said he was. My husband and I proceeded to tell him that was not okay to talk to someone like that and that he needs to stop and that we would not be returning to this location because of him. He than said she was the manager and that he owned the store. I highly doubt it because of his extreme unprofessionalism and the fact that he didn't know that the store took American Express when we went to pay and said it would be very expensive for us if it worked.
During most of our confrontation with him, the woman employee was in the back, out of sight. I was extremely concerned for her safety and even considered involving the police. I would have stayed for a while to make sure she was going to be okay and talk with her, but we were running behind and needed to get going. I fear for that woman once we left because no one else was in the store after us, just the two of them.
We have never had this kind of ordeal happen to us at any restaurant. I do not have anything against Subway. My problem is with the employee. He did not say anything else to the woman employee after we confronted him. She seemed to be tearing up when she left the counter to go in the back. This man is a bully and a complete jerk. It was evident in his demeanor right from the beginning.
He drove an older red car that has European style license plate on the front bumper and a metal license plate sized picture of a country with their country's colors. It seems to start with an 'E' and the colors were red, green and one other color, possibly white (?) attached to the bumper as well. My husband thought his accent seemed to be Spanish, I thought it seemed more 'Slovic'. I only mention these things because I have no other way to identify him. He was average male build with medium dark completion and brown/black hair.
I will be sending this report to as many corporate places as I can so that something is done. That man is dangerous without a doubt and the employees need to be protected from him. I sincerely hope and expect something to be done about him. Thank you for your time and I look forward to hearing about how this was handled.
ST. LOUIS, MISSOURI -- This is going to be another long one, written by another Subway employee who agrees with the previous review. However, I will be mending the previous review just a bit and adding my own complaints against the customers. Know what you're ordering. There are several signs up and available for the customer's education at the beginning of the line at every Subway. I say "every Subway" because every Subway is exactly the same, aside from minor differences. Y'know those panels that show are menu and the order they are in?
The same in California as they are here in Missouri (except for the optional one). Anyway, the prime example in this complain is cheese. At my location there are five cheeses. White American, Provolone, Pepperjack, Shredded Monterey Cheddar and Mozzarella. We do not have Swiss, and all of our cheeses are white. There is also a sign, conveniently blocking the cheeses that show what kind we have. Do not say "the white cheese", or "provel" (Provolone and Provel are different, believe me. Provel was created in St. Louis).
Lists. Holy crap, don't bring in a list of sandwiches in the middle of a lunch or dinner rush. That's completely rude to the people working and the other customers behind you. If I have to make you nine footlongs, and there are nine people behind you with one footlong order a piece, then it's taking me twice as long to get the customers out of the store and get on with the rest of my job. If you need that many sandwiches, call in early. We will be more than happy to make the sandwiches during a slow time that while we're getting swamped.
Call-ins. Like I said above, call in during slow times. Y'know, not lunch or dinner time, and give me your order. We don't mind, really. However, don't expect us to answer the phone when we have a line to the door and write down your entire order, try to make it around the other employees, and have it ready in ten minutes - it's not going to happen.
Keep your kids in line! We are employees of Subway, most of which get paid minimum wage and don't want to babysit! I literally had a mother watch her children tear apart the soda area, and throw straws at me. I refused her service, had a complain filed against me, lied about, and she was given free stuff. I was a given a free write-up. Thanks!
Don't get mad at me for anything out of my control. The commercials and advertisements clearly state that "Premium and Double-stacked Subs are not included in the $5 Footlongs," yet people still get mad when I tell them (at the meat section) that they are excluded. My fault? Not at all. Blame Subway. It's not as if I'm waiting until they pay in order to tell them this information. I tell them before they order the sandwich, so hold your anger in or you will be treated like you're stupid - I promise.
We do things according to Subway standards or else we get fired. True, each employee has their own little thing they do (for me, I put more than six olives on every sandwich). Why? Because most of us understand and know that customers want things a little different. If you expect me to put a handful of green peppers on your sandwich, I'm not going to.
Only six are supposed to be on a footlong. If you request more, I will put more on there. Coupons! Believe it, or not, but Subway puts coupons out and doesn't tell the franchise owners. I'm a manager, I know this. We have coupons on the computer, but most of the time we have to wing it and do price-overrides or corrections. It may take a little longer, but I promise you, we are doing everything in our power to provide the best service possible.
Don't come in after close. Ugh! If we close at the nine, then that's it. Don't come in and expect to be treated nicely or even served. I have turned down customers for coming in late. The hours are clearly posted and we have a GIANT neon light in our window proclaiming our open status. Also, don't get mad at us if the door is long. Knocking will not get you anywhere. Oh! And if we do open the door when you knock because it's locked don't ask if we're open - it's pretty obvious.
Last, don't lie. We keep track of any messed-up orders and know when people are due for a sandwich (which is rare because Subway mandates that no free food should be given out under any circumstances regardless of severity and that the custom must contact the owner in order to receive a coupon which can then be redeemed at the same store of service). I had a guy come in about a month ago, order four footlong feasts and try to get them free.
One of my employees called me and I was forced to come up and explain to the guy that I was the only male manager on duty on Saturday between the hours of 8 A.M. and 4 P.M. (He tried to tell me he called in about it at noon, when we don't answer the phone, and talked to a male manager - me). He asked me if I was calling him a liar and I said yes. I gave him the corporate complaint hotline number and never received a complaint from him.
The point is, nobody wants to work at Subway, and we are in fact human beings. I understand it is frustrating to be treated poorly, but really... we also feel the same way. We don't like being treated like trash, the same as you. So, get over it, come in, order and leave so that we can do our jobs.
INDIANAPOLIS, INDIANA -- Subway's slogan is "Eat Fresh" -- but order the Grilled Chicken Breast and Baby Spinach Salad, and you'll get defrosted, precooked chicken strips that have been mechanically branded at a factory to look like they're hot off the grill. Which isn't quite the same thing.
Americans love grilled chicken, a low-fat protein source recommended by everyone from Atkins to the American Heart Association. But fast-food restaurants shun actual grilling like the plague. Rather than install expensive equipment and pay for a dedicated chef, most chains outsource the cooking to giant processors such as Tyson, Pilgrim's Pride, and Keystone Foods.
And the brave new world of industrial grilling is a wee bit different from firing up the Weber in your backyard. First, naturally low-fat, low-sodium chicken breasts are submerged in a giant "tumble marinator" and saturated with a hearty brew of salt, oil, sugar, chemicals, and fat. Burger King's Tendergrill fillet contains added chicken fat and more than 30 other items. McDonald's Grilled Chicken fillet has up to 20% "solution" by weight. The chicken in Panera Bread's Chicken Salad Sandwich includes beef extract, for extra chicken-y goodness.
In a typical factory, the fattened-up breasts are dumped onto a conveyor belt moving at about nine inches per second, where a crack squad of sous chefs lovingly positions each breast on its own patch of real estate. This process, known in the trade as "spreading," is the sole personal touch on a 100-foot-or-so automated cooking line. Next, the evenly spread breasts roll under a press and into a long stainless-steel "impingement oven," which bakes the chicken with jets of hot air. Convection cooking, as opposed to actual grilling over an open flame, provides the highest "yield," retaining the marinade and maximizing the weight of the final product.
To create the "appearance that the product may have been cooked on a backyard grill, "the newly baked chicken fillets are often branded with char marks," explains Jan **, director of marketing at FMC FoodTech, a manufacturer of industrial cooking equipment. The company's CM-40 II Charmarker uses red-hot branding wheels to burn grill marks onto the surface of chicken breasts as they emerge from the oven. FMC's Charmarker can work a lot faster than a short-order cook, grill-marking a row of breasts in about a second, before they hit the freezer. (A Subway spokesman says the char-marking "enhance[s] the appearance and appeal of the product.")
Char-marking is a big business. Pilgrim's Pride runs 45 lines in 10 factories to produce 2 billion pounds of cooked chicken per year. Asked whether it char-marks for fast-food chains, vice president of marketing Dan ** says, "They don't really like us to name names, but we do 9 of the top 10, all except McDonald's."
In fact, the only chain we could find that actually grills chicken in the restaurant is Chick-fil-A, whose Chargrilled Chicken Sandwich is the rare fast-food offering that approaches the nutritional benefits of home-grilled chicken breasts. As for the rest, well, it's not exactly diet food. But it does look terrific.
CHASE, BRITISH COLUMBIA -- For a well known organization that prides itself in serving fresh food and friendly customer service, I am very disappointed how I was treated particularly from a blonde employee named ** at the Chase Subway in BC. From the beginning of our interaction, ** was very unfriendly. She did not greet me, or even smile and it was obvious she did not take any pride in her work. She continued to be disengaged through the sandwich making process. I became really concerned when I noticed that the turkey to be placed on one of the sandwiches looked spoiled. There was a dark green spot on it larger than the size of a loonie that appeared to be mold.
When I brought this to her attention, she was agitated and snapped at me that she did not know what it was and in an exaggerated "huff", she grabbed the metal container of turkey and took it to the back, brought another container of turkey back, and slammed it into the slot of the serving area. After seeing the spoiled turkey, I decided to change the meat on the sandwich as the sandwich was for my toddler, and I was concerned about him getting food poisoning. I requested that she remove the turkey from the sandwich and put ham on. She ripped off the turkey and threw the ham on the sandwich obviously irritated.
Despite her disrespectful behavior, I thanked her for making the change. She then replied "You are NOT welcome." I was uncertain if I correctly heard what she had said so I asked her, "Did you say you are not welcome?" She replied "Yes! You are NOT welcome!" I then asked her if she was serious or being sarcastic. She replied "I am very serious. You are WAS my product!"
With that, I left the Subway, not purchasing any of the 3 sandwiches I had ordered, because of the horrible service I had received and the questionable quality of the food. I told the girl I would be calling her boss. Her response, at the top of her lungs was "Go ahead, **! I am the ** boss!"
I take great exception to being treated this way. I was not rude or unpleasant during this interaction at any point. I should not have to justify myself or worry about Subway's loss of revenue from having to throw out spoiled product. In reality, rather than only the rotten turkey meat being discarded on my sandwich, the bun and cheese should also have been disposed of because of cross contamination. At no point during this situation, did I see ** wash her hands despite touching spoiled meat. This really makes me question the safe food handling and storage practices at the Chase Subway.
This girl obviously does not understand the seriousness of this situation, she was willing to serve rotten turkey to a customer. My 3 year old could have become seriously ill which would have landed this Chase Subway a MUCH greater loss that the two pieces of rotten turkey! This is unacceptable and this girl as well as this Chase Subway need to be dealt with immediately. I look forward to hearing a response from the Subway organization informing me as to what actions will be taken to address this situation.
KAPOLEI, HAWAII -- I don't work there anymore but the owner never came to the store not once when I was there so they didn't know what was going on. The store hadn't been treated for bugs either for as long as I was there, so they had a lot of small roaches in the back luckily I never saw it in the food..but still. Sometimes I saw other employees just using their hands to refill the meats or food products. They didn't sanitize any of their equipment, I've worked for another Subway and they always sanitized everything so I was put off from the idea. The spray nozzle they used to wash dishes was covered in mold before I cleaned it. If it was the beginning of the month (when the inspector comes) the manager would just write over labels to show the current date. Some other co-workers found mold on the veggie patties. They never took their temperature logs. Their sandwich unit was even broken and didn't cool the food enough and they had to put ice on the bottom although sometimes there wasn't even any ice. I know for a fact it didn't cool enough, cause the cheese would get really stuck together. Their walk-in refrigerator was leaking badly. They had 2 huge bins collecting the water on the top shelf. The shelves are also rusted inside. I think the manager expected us to empty those bins because one time she complained about no one emptying them except her and someone else.
I don't know how she was able to manage to get those huge bins down without hurting herself. Sometimes when they are in the middle of preparing food and a customer comes, they just leave the food out in the open for an unlimited amount of time (like if more customers come in) it could be hours and the food is just sitting out. One time they were making us serve reddish looking lettuce. We would also often run out of a product. Often in the morning, they cooked too much bread and they expect us to use the old bread the next day when it's hard. And even when they burnt bread, they expected us to use it.
We would only get our work schedule one week at a time. One week I barely got my schedule at all, I called for my schedule and she said she'd get back to me but never did. I didn't know when I worked for a few days. I can't even remember how I found out when I did work. Some of my co workers would not speak in English to each other even though they know how to speak it. I was not fully trained to be a shift leader but they still gave me the responsibility and did not raise my pay for it either. When the inspector found things wrong with the store, it seemed like management was blaming the employees when everything listed was the manager's responsibility. There was also bad communication in the store.
We were told a promotion was over then a week later, a few employees were told it was still ongoing. By then we had already told customers that it was over. So those employees still gave out the promotion but the employees who did not know it was still going didn't, causing confusion. When new employees were hired, they were not even trained. They had to pretty much work off of the video they watched and what other co-workers did or helped them to do.
One of my co-workers burned her hand at the store. Due to lack of communication. Usually when bread is finished baking, they put it in the bread cabinet to cool. But this time, the manager placed it in the back where the cooled bread is usually put. We had run out of a bread in the front so she went to the back to get more, and just grabbed it and her plastic glove was burned to her hand. Of course she dropped the pan and screamed. She told the manager and the manager said there were no witnesses and made her continue to work until her shift was over. She couldn't even feel in her hand and she had to hold back from crying. She wanted to fill out an accident report but the general manager (above the regular manager) also agreed that there are no witnesses so it's pointless. Supposedly the store is being under surveillance the whole time but I guess they did not get that.
Although I was not there when it happened, she showed me her burnt hand and told me what happened. Another co-worker did not see her burning her hand but she saw afterward when she still tried to make people sandwiches while trying not to cry with her very red hand that could barely do anything.
I would like to report them to the Department of Health, maybe even Department of Labor (if any of this breaks those laws) but I'm not too sure what the laws are and where and how exactly to report them.
I am probably forgetting some things.
ST PAUL, MINNESOTA -- Subway has long advertised a "Oven Roasted Chicken Breast". Fact is, there is no oven roasting anything in a Subway.... it's processed chicken with seaweed and other additives... pressed with fake grill marks put on it... It's then run through a cycle in a microwave... total BS spin by Subway.