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Subway Consumer Reviews - Page 3

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Dangerous Employee
By -

THOMASVILLE, NORTH CAROLINA -- I believe the location's address is: 1122 Randolph Street, Thomasville, NC 27360 (336) 475-6060. It is right by a Waffle House (where we almost went to eat instead) and in the same strip mall as a Radioshack. A grocery store is also next door to this Subway. I am writing because I feel it absolutely necessary to let you know about the horrific way an employee was being treated by another employee. It was so bad, my husband and I had to speak up and tell this man to stop. We told him we'd never come back to this location because of him.

He came to work at the same time we arrived at the restaurant. His demeanor was very condescending and arrogant right from the beginning. He worked very slow and kept smirking at us and the other employee. As we were halfway through placing our order, he started verbally and emotionally abusing his female coworker. We could tell the woman was scared of him. He kept swearing at her and calling her a piece of ** among other things. I do not know his name because he was not wearing a name tag.

When I asked to talk to the manager, he at first said he was. My husband and I proceeded to tell him that was not okay to talk to someone like that and that he needs to stop and that we would not be returning to this location because of him. He then said she was the manager and that he owned the store. I highly doubt it because of his extreme unprofessionalism and the fact that he didn't know that the store took American Express when we went to pay and said it would be very expensive for us if it worked.

During most of our confrontation with him, the woman employee was in the back, out of sight. I was extremely concerned for her safety and even considered involving the police. I would have stayed for a while to make sure she was going to be okay and talk with her, but we were running behind and needed to get going. I fear for that woman once we left because no one else was in the store after us, just the two of them.

We have never had this kind of ordeal happen to us at any restaurant. I do not have anything against Subway. My problem is with the employee. He did not say anything else to the woman employee after we confronted him. She seemed to be tearing up when she left the counter to go in the back. This man is a bully and a complete jerk. It was evident in his demeanor right from the beginning.

He drove an older red car that has European style license plate on the front bumper and a metal license plate sized picture of a country with their country's colors. It seems to start with an 'E' and the colors were red, green and one other color, possibly white (?) attached to the bumper as well. My husband thought his accent seemed to be Spanish, I thought it seemed more 'Slovic'. I only mention these things because I have no other way to identify him. He was average male build with medium dark completion and brown/black hair.

I will be sending this report to as many corporate places as I can so that something is done. That man is dangerous without a doubt and the employees need to be protected from him. I sincerely hope and expect something to be done about him. Thank you for your time and I look forward to hearing about how this was handled.

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Another Employee and His View
By -

ST. LOUIS, MISSOURI -- This is going to be another long one, written by another Subway employee who agrees with the previous review. However, I will be mending the previous review just a bit and adding my own complaints against the customers. Know what you're ordering. There are several signs up and available for the customer's education at the beginning of the line at every Subway. I say "every Subway" because every Subway is exactly the same, aside from minor differences. Y'know those panels that show are menu and the order they are in?

The same in California as they are here in Missouri (except for the optional one). Anyway, the prime example in this complain is cheese. At my location there are five cheeses. White American, Provolone, Pepperjack, Shredded Monterey Cheddar and Mozzarella. We do not have Swiss, and all of our cheeses are white. There is also a sign, conveniently blocking the cheeses that show what kind we have. Do not say "the white cheese", or "provel" (Provolone and Provel are different, believe me. Provel was created in St. Louis).

Lists. Holy crap, don't bring in a list of sandwiches in the middle of a lunch or dinner rush. That's completely rude to the people working and the other customers behind you. If I have to make you nine footlongs, and there are nine people behind you with one footlong order a piece, then it's taking me twice as long to get the customers out of the store and get on with the rest of my job. If you need that many sandwiches, call in early. We will be more than happy to make the sandwiches during a slow time that while we're getting swamped.

Call-ins. Like I said above, call in during slow times. Y'know, not lunch or dinner time, and give me your order. We don't mind, really. However, don't expect us to answer the phone when we have a line to the door and write down your entire order, try to make it around the other employees, and have it ready in ten minutes - it's not going to happen.

Keep your kids in line! We are employees of Subway, most of which get paid minimum wage and don't want to babysit! I literally had a mother watch her children tear apart the soda area, and throw straws at me. I refused her service, had a complain filed against me, lied about, and she was given free stuff. I was a given a free write-up. Thanks!

Don't get mad at me for anything out of my control. The commercials and advertisements clearly state that "Premium and Double-stacked Subs are not included in the $5 Footlongs," yet people still get mad when I tell them (at the meat section) that they are excluded. My fault? Not at all. Blame Subway. It's not as if I'm waiting until they pay in order to tell them this information. I tell them before they order the sandwich, so hold your anger in or you will be treated like you're stupid - I promise.

We do things according to Subway standards or else we get fired. True, each employee has their own little thing they do (for me, I put more than six olives on every sandwich). Why? Because most of us understand and know that customers want things a little different. If you expect me to put a handful of green peppers on your sandwich, I'm not going to.

Only six are supposed to be on a footlong. If you request more, I will put more on there. Coupons! Believe it, or not, but Subway puts coupons out and doesn't tell the franchise owners. I'm a manager, I know this. We have coupons on the computer, but most of the time we have to wing it and do price-overrides or corrections. It may take a little longer, but I promise you, we are doing everything in our power to provide the best service possible.

Don't come in after close. Ugh! If we close at the nine, then that's it. Don't come in and expect to be treated nicely or even served. I have turned down customers for coming in late. The hours are clearly posted and we have a GIANT neon light in our window proclaiming our open status. Also, don't get mad at us if the door is long. Knocking will not get you anywhere. Oh! And if we do open the door when you knock because it's locked don't ask if we're open - it's pretty obvious.

Last, don't lie. We keep track of any messed-up orders and know when people are due for a sandwich (which is rare because Subway mandates that no free food should be given out under any circumstances regardless of severity and that the custom must contact the owner in order to receive a coupon which can then be redeemed at the same store of service). I had a guy come in about a month ago, order four footlong feasts and try to get them free.

One of my employees called me and I was forced to come up and explain to the guy that I was the only male manager on duty on Saturday between the hours of 8 A.M. and 4 P.M. (He tried to tell me he called in about it at noon, when we don't answer the phone, and talked to a male manager - me). He asked me if I was calling him a liar and I said yes. I gave him the corporate complaint hotline number and never received a complaint from him.

The point is, nobody wants to work at Subway, and we are in fact human beings. I understand it is frustrating to be treated poorly, but really... we also feel the same way. We don't like being treated like trash, the same as you. So, get over it, come in, order and leave so that we can do our jobs.

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Grilled Chicken
By -

INDIANAPOLIS, INDIANA -- Subway's slogan is "Eat Fresh" -- but order the Grilled Chicken Breast and Baby Spinach Salad, and you'll get defrosted, precooked chicken strips that have been mechanically branded at a factory to look like they're hot off the grill. Which isn't quite the same thing.

Americans love grilled chicken, a low-fat protein source recommended by everyone from Atkins to the American Heart Association. But fast-food restaurants shun actual grilling like the plague. Rather than install expensive equipment and pay for a dedicated chef, most chains outsource the cooking to giant processors such as Tyson, Pilgrim's Pride, and Keystone Foods.

And the brave new world of industrial grilling is a wee bit different from firing up the Weber in your backyard. First, naturally low-fat, low-sodium chicken breasts are submerged in a giant "tumble marinator" and saturated with a hearty brew of salt, oil, sugar, chemicals, and fat. Burger King's Tendergrill fillet contains added chicken fat and more than 30 other items. McDonald's Grilled Chicken fillet has up to 20% "solution" by weight. The chicken in Panera Bread's Chicken Salad Sandwich includes beef extract, for extra chicken-y goodness.

In a typical factory, the fattened-up breasts are dumped onto a conveyor belt moving at about nine inches per second, where a crack squad of sous chefs lovingly positions each breast on its own patch of real estate. This process, known in the trade as "spreading," is the sole personal touch on a 100-foot-or-so automated cooking line. Next, the evenly spread breasts roll under a press and into a long stainless-steel "impingement oven," which bakes the chicken with jets of hot air. Convection cooking, as opposed to actual grilling over an open flame, provides the highest "yield," retaining the marinade and maximizing the weight of the final product.

To create the "appearance that the product may have been cooked on a backyard grill, "the newly baked chicken fillets are often branded with char marks," explains Jan **, director of marketing at FMC FoodTech, a manufacturer of industrial cooking equipment. The company's CM-40 II Charmarker uses red-hot branding wheels to burn grill marks onto the surface of chicken breasts as they emerge from the oven. FMC's Charmarker can work a lot faster than a short-order cook, grill-marking a row of breasts in about a second, before they hit the freezer. (A Subway spokesman says the char-marking "enhance[s] the appearance and appeal of the product.")

Char-marking is a big business. Pilgrim's Pride runs 45 lines in 10 factories to produce 2 billion pounds of cooked chicken per year. Asked whether it char-marks for fast-food chains, vice president of marketing Dan ** says, "They don't really like us to name names, but we do 9 of the top 10, all except McDonald's."

In fact, the only chain we could find that actually grills chicken in the restaurant is Chick-fil-A, whose Chargrilled Chicken Sandwich is the rare fast-food offering that approaches the nutritional benefits of home-grilled chicken breasts. As for the rest, well, it's not exactly diet food. But it does look terrific.

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My Subway Meat Is Green
By -

CHASE, BRITISH COLUMBIA -- For a well known organization that prides itself in serving fresh food and friendly customer service, I am very disappointed how I was treated particularly from a blonde employee named ** at the Chase Subway in BC. From the beginning of our interaction, ** was very unfriendly. She did not greet me, or even smile and it was obvious she did not take any pride in her work. She continued to be disengaged through the sandwich making process. I became really concerned when I noticed that the turkey to be placed on one of the sandwiches looked spoiled. There was a dark green spot on it larger than the size of a loonie that appeared to be mold.

When I brought this to her attention, she was agitated and snapped at me that she did not know what it was and in an exaggerated "huff", she grabbed the metal container of turkey and took it to the back, brought another container of turkey back, and slammed it into the slot of the serving area. After seeing the spoiled turkey, I decided to change the meat on the sandwich as the sandwich was for my toddler, and I was concerned about him getting food poisoning. I requested that she remove the turkey from the sandwich and put ham on. She ripped off the turkey and threw the ham on the sandwich obviously irritated.

Despite her disrespectful behavior, I thanked her for making the change. She then replied "You are NOT welcome." I was uncertain if I correctly heard what she had said so I asked her, "Did you say you are not welcome?" She replied "Yes! You are NOT welcome!" I then asked her if she was serious or being sarcastic. She replied "I am very serious. You are WAS my product!"

With that, I left the Subway, not purchasing any of the 3 sandwiches I had ordered, because of the horrible service I had received and the questionable quality of the food. I told the girl I would be calling her boss. Her response, at the top of her lungs was "Go ahead, **! I am the ** boss!"

I take great exception to being treated this way. I was not rude or unpleasant during this interaction at any point. I should not have to justify myself or worry about Subway's loss of revenue from having to throw out spoiled product. In reality, rather than only the rotten turkey meat being discarded on my sandwich, the bun and cheese should also have been disposed of because of cross contamination. At no point during this situation, did I see ** wash her hands despite touching spoiled meat. This really makes me question the safe food handling and storage practices at the Chase Subway.

This girl obviously does not understand the seriousness of this situation, she was willing to serve rotten turkey to a customer. My 3 year old could have become seriously ill which would have landed this Chase Subway a MUCH greater loss that the two pieces of rotten turkey! This is unacceptable and this girl as well as this Chase Subway need to be dealt with immediately. I look forward to hearing a response from the Subway organization informing me as to what actions will be taken to address this situation.

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I'm Never Working at a Subway Again
By -

KAPOLEI, HAWAII -- I don't work there anymore but the owner never came to the store. Not once when I was there so they didn't know what was going on. The store hadn't been treated for bugs either for as long as I was there, so they had a lot of small roaches in the back. Luckily I never saw it in the food..but still. Sometimes I saw other employees just using their hands to refill the meats or food products. They didn't sanitize any of their equipment, I've worked for another Subway and they always sanitized everything so I was put off from the idea.

The spray nozzle they used to wash dishes was covered in mold before I cleaned it. If it was the beginning of the month (when the inspector comes) the manager would just write over labels to show the current date. Some other co-workers found mold on the veggie patties. They never took their temperature logs. Their sandwich unit was even broken and didn't cool the food enough and they had to put ice on the bottom although sometimes there wasn't even any ice. I know for a fact it didn't cool enough, because the cheese would get really stuck together.

Their walk-in refrigerator was leaking badly. They had 2 huge bins collecting the water on the top shelf. The shelves are also rusted inside. I think the manager expected us to empty those bins because one time she complained about no one emptying them except her and someone else. I don't know how she was able to manage to get those huge bins down without hurting herself. Sometimes when they are in the middle of preparing food and a customer comes, they just leave the food out in the open for an unlimited amount of time (like if more customers come in). It could be hours and the food is just sitting out.

One time they were making us serve reddish looking lettuce. We would also often run out of a product. Often in the morning, they cooked too much bread and they expect us to use the old bread the next day when it's hard. And even when they burnt bread, they expected us to use it. We would only get our work schedule one week at a time. One week I barely got my schedule at all, I called for my schedule and she said she'd get back to me but never did. I didn't know when I worked for a few days. I can't even remember how I found out when I did work. Some of my coworkers would not speak in English to each other even though they know how to speak it.

I was not fully trained to be a shift leader but they still gave me the responsibility and did not raise my pay for it either. When the inspector found things wrong with the store, it seemed like management was blaming the employees when everything listed was the manager's responsibility. There was also bad communication in the store. We were told a promotion was over then a week later, a few employees were told it was still ongoing. By then we had already told customers that it was over. So those employees still gave out the promotion but the employees who did not know it was still going didn't, causing confusion.

When new employees were hired, they were not even trained. They had to pretty much work off of the video they watched and what other co-workers did or helped them to do. One of my co-workers burned her hand at the store. Due to lack of communication. Usually when bread is finished baking, they put it in the bread cabinet to cool. But this time, the manager placed it in the back where the cooled bread is usually put. We had run out of a bread in the front so she went to the back to get more, and just grabbed it and her plastic glove was burned to her hand. Of course she dropped the pan and screamed.

She told the manager and the manager said there were no witnesses and made her continue to work until her shift was over. She couldn't even feel in her hand and she had to hold back from crying. She wanted to fill out an accident report but the general manager (above the regular manager) also agreed that there are no witnesses so it's pointless. Supposedly the store is being under surveillance the whole time but I guess they did not get that.

Although I was not there when it happened, she showed me her burnt hand and told me what happened. Another co-worker did not see her burning her hand but she saw afterward when she still tried to make people sandwiches while trying not to cry with her very red hand that could barely do anything. I would like to report them to the Department of Health, maybe even Department of Labor (if any of this breaks those laws) but I'm not too sure what the laws are and where and how exactly to report them. I am probably forgetting some things.

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Ripped me off!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

STATEN ISLAND, NEW YORK -- Purchased Subway gift cards and loaded them on Subway app. Subway was hacked and my gift cards were used by "Ahmad" at a Subway in Staten Island, NY. Caveat emptor if you use the Subway app! If you report the fraudulent use of your cards to Subway, they won't reimburse. They just say read the terms & conditions. Subway isn't liable and you're screwed. This lesson cost me $87, but I'm never using the Subway app again!

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Horrid Experience in Subway on Merrick
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VALLEY STREAM, NEW YORK -- I had this wrap in other Subway restaurants. So I order it in this Subway joint on Merrick and the woman doesn't even know how to do it. She was talking to her coworker and to another customer in her language and was very rude from the get go. She barely put any meat on the wrap and didn't even want to give me guacamole. The whole thing looked like McDonald's snack wrap when she was finished with it. They lost me as customer. VERY poor service.

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Quallity of Food,and Service
StarStarStarStarStarBy -
Rating: 5/51

AUGUSTA, MAINE -- It is, in my opinion, that most reviews are negative. Not just at "Subway", but of all products, and services. I've never been displeased with service or quality at "Subway", here or anywhere. I think that most people don't bother to write a review unless they are out to complain. That's too bad. People should hear both sides. It's the only place that I know of that gives 20% off for veterans. That's an incentive, but the already good deal on a good lunch is reason enough.

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Wrong order
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUGUSTA, GEORGIA -- Hi,

I have ordered veggie delite against order# 68DE63B7-BB. But when I started eating it, I found meat in it (chicken and some red meat). I am a strict vegetarian and never ate any meat. Because of you guys, I have to sleep empty stomach. Please educate your staff to read instruction on order carefully.

Thanks,

Bhupesh

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1.6 out of 5, based on 61 ratings and
228 reviews & complaints.
Contact Information:
Subway
325 Bic Drive
Milford, CT 06461-3059
203-877-4281 (ph)
www.subway.com
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