First of all, let me tell you a little about me! I'm an over-the-road truck driver I don't make a lot of money and have to live on a budget while on the road. That is why I used to eat at Subway! I don't anymore, and let me tell you why! I stopped at the Subway in the Pilot Truck-Stop in Clear Lake IA. On 07/07/2010 at 8:00 pm and ordered a Foot Long Tunafish on white with extra cheese, price was 5.99. I gave the clerk a 20.00 dollar bill to which the clerk gave me change for a 10.00 dollar bill (4.01). When I called the clerk on his mistake, he said I only gave him a Ten (10.00).
An argument ensued. The bottom line is he gave me the manager's phone number, who I called immediately and left a message! The manager called me back the next day and said that indeed the clerk had made a mistake and when counting out the register they found my Ten (10.00) dollars. She said she would send me my Ten (10.00) dollars, so I gave her my address. After two weeks I called her back and told her I hadn't received my money yet! She said she would resend the money. It is now 09/10/2010 and have yet to receive my money. This is why I will never eat at Subway ever again!!!
NEWTON, NEW JERSEY -- I have worked at Subway for almost 3 years, and I've read the majority of these reviews. I can't disagree with the fact that some of the employees are downright rude, because I don't work at those Subways to see it happen. But I can say that the most of these complaints are pitiful and it is almost pathetic that people waste their time going online to complain about them!
First, the people that make your sandwiches do JUST that. We do not control the prices, the quantities, the rules, anything along those lines. We are there to make the sandwiches, period. It is absurd that someone would attempt an argument with a sandwich artist, when whatever you're arguing about is beyond our control! But heaven forbid we were to tell you it's out of our control, because then you'd go through the roof.
Secondly, walking into Subway and immediately treating your server with rudeness, is going to result in rudeness back! Is that really THAT hard to grasp!? Subway workers have A LOT of things that need to be done in addition to helping the customers and it is difficult to accomplish all of these things since the owners completely short staff us to save money. When someone comes in and I say to them "Hi there, what can I get for you?" the last thing I would like to hear is "YEAH I NEED 3 SUBS.” That's just a tad rude, don't you think? How about "Hello, yes I'd like..." It is not that hard.
Another thing that completely baffles me is how do people not think its unbelievably rude to talk on your cell phone while placing your order?! Its another thing if you are ordering for the person on the phone. But honestly, I couldn't care less who went where, what time Johnny needs to be picked up from soccer, when the wash needs to go in the dryer.
WE DO NOT CARE! All we'd like to do is to make your sandwich as quickly and efficiently as possible to move onto the next customer waiting longer than necessary because you are not paying attention to your sandwich. I could really go on and on, but I'll stop there in hopes that at least a few people will read this and possibly have a little more respect and realization next time they decide to order Subway food.
LOUISVILLE, KENTUCKY -- I stopped by our local Subway restaurant to redeem our free cookie coupons that expired on that day. We had 3 coupons: one for me and one for each of my two children who were with me in the car...the youngest child had fallen asleep in the car and my older child waited with him in the car in case he woke up while I ran inside the restaurant to get our cookies.
The Subway employee first scrutinized the coupons carefully, went into the back room with the coupons and finally returned to say that she could not honor all 3 coupons since the coupon stated "one per customer". I explained that my youngest child, age 2, was sleeping in the car which was clearly visible through their front window. I asked if it was really necessary to wake him up and bring him inside. She was adamant that she would only give me 2 cookies, even though there were 3 coupons and 3 people.
I got my older daughter out of the car; however, this employee who I later found out was a shift manager, would not honor the 3rd coupon. I asked again if I really needed to wake my sleeping baby, and she threw all three coupons back at me and said "NO cookies for you today...I was going to give you 2 but now I give you none." Shocked that we were arguing over 3 cookies, I informed her that I would be filing a complaint for the way I had been treated at this restaurant.
She was now refusing to honor ANY of the 3 coupons. I understand that rules are rules, but she could clearly see my son sleeping in the car less than 30 feet away. I feel that this Subway restaurant simply didn't want to honor the coupons, period. I now understand why Chick-Fil-A and McDonalds are so much busier than Subway restaurants...they understand how to be compassionate and accommodating to their customers, especially moms with young children like me. I will not visit this store again.
So Subway, miserable Subway, everyone complains about Subway... obviously it's the end of the world right? We just can't get through the day without putting in a complaint about Subway. So anyway customers want to know why Subway employees are so rude right? And employees want to know why customers are so mentally impaired right? Well I can explain. The problem starts with the employer/owners hiring in minimal employees to work for minimum wage...why? Because that's less people they have to pay for work, which means these few employees are working 12 hour shifts everyday of the week...
On that note one Subway owner at least owns 2-3 stores so they feel sending their employees back and forth between stores are a GREAT way to avoid 40 + overtime. These employees are run into the ground working for pennies without seeing the light of day... No benefits + barely any customers tip their tip jars when they clearly work harder then the average server. I'd personally rather tip hard work over a hustler's smile any day.
From what I have witnessed customers are 90% of the problem. Seriously, you don't need a college degree to order a Subway sandwich. It's not rocket science. For example a customer is holding up a Subway line because he has 7 sandwiches but only informs the employee of one instead of making things simple accomplishing all 7 at the same time. If this were too hard or a problem for the employee to remember/ accomplish 7 sandwiches at once, which most have probably been there for years staring at the line up with the bane image burned into their brain..
There's no way they'd still be employed. Subway is not McDonald's nor is it a 5 star restaurant (Prissville) but apparently it's the Soup Kitchen considering everyone orders 7-10 sandwich's per person in the middle of lunch rush, Have phone orders gone out of style?
Not to mention half of those customers don't even know what the 7-10 people at home want on their sandwiches. "Cheese sir? Oh ugh let me call back...okay American. Veggies sir? oh ugh let me call..." [snip] after 5 times of that I'd lock myself in the cooler too. Write it down on paper NOT TEXT (what's wrong with you) KNOW WHAT YOU WANT BEFORE YOU STAND IN LINE. So it's not only employees who need to clean up their act. It's also the customers. Honestly it can be looked at through both sides of the glass. We all have effect on each other.
APACHE JUNCTION, ARIZONA -- I visited Subway located inside the Wal-Mart Supercenter on Apache Trail in Apache Junction AZ on July 1st 09. I couldn't believe the rude behavior of the "customer service" representative behind the counter named **. I stood waiting to be served and I saw she was leaning and relaxed in the back (I thought she was socializing). After calling for service with no response, I stepped behind the counter so she could see me. She came out very angry, shooing me away, griping that I had no business standing where I was behind the counter.
Her attitude provoked me to respond by telling her that she should be in front waiting on customers instead of back there chit chatting. Her response was filled with the worst 4 letter words that you could hear while telling me she was on a break eating. She went on to tell me that it was none of my business whether she was eating or talking and it went on. I couldn't believe her behavior and mentioned I would be speaking to the manager. Her response was "Want the number"?
She didn't let it end there. As I went through Wal-Mart shopping, she was spotting me and pointing me out to her co-worker and laughing. She had an obvious disregard for being reported and now I know why. I have called headquarters several times and filed a complaint. I was always told they would forward to the owner of that store and will get a response in 3-5 days. Never have I gotten a response.
After several attempts - they gave me the # to the regional office and I have also called several times and left messages for a call back explaining my situation. Again, no return call. I can see now why this girl ** was very confident in behaving barbarically - there is no accountability and she obviously knew it.
I am very frustrated with the Headquarters, Regional offices and the owner of that Subway (I know he has received several of my messages) because I have been a business owner and also in customer service. Although I don't necessarily believe in "the customer is always right", I do believe that as a customer service representative - a person should always maintain a professional demeanor.
Not sure if it's the day and age or if it has something to do with the area (I come from New England where customer's being treated with respect has always been the policy), but I do want to take this opportunity to express my disappointment in Subway at the executive level for hiring such rif raf. Shame on the owner of this subway - ** has no business in customer service.
CENTERVILLE, OHIO -- After reading some of these (and laughing hard) I decided I had to comment. Let me start by saying to all those who jump on customer service that more than likely you haven't been on our side of the line. It can be frustrating when 30 people show up at once and want 5 sandwiches each. I can't speak for all stores but we never have more than 3 people on the line. Do the math. It takes a minute, the customer gets upset that the guy in front of him had a list of 14 subs and then takes it out on the employees.
And cell phones... Most places have no cell phone signs. Our store does not. Wow. Now you have people telling you to wait while they talk about the date they just had and then ask 4 people what kind of subs they want. Meanwhile there's a line now. I could go on and on all night long here. The point is this: our job sucks. Most of us don't want to be there making dinner for people who are only going to look at us a sub par human beings because we work in food service.
So before you jump on the web and trash Subway or its employees think about what we have to deal with day in and day out. And to those people who make it a point to brighten our day as we make your food... Thank you. Your understanding and patience is a breath of fresh air.
P.S. Anyone wanting to order more than 4 or 5 subs from 11am- 2pm and from 5pm to 8pm call in advance!!! It's not fair to make someone who wants one 6 inch wait 15 minutes while you go through your list of sub after sub. There are other people in the universe. I know it's hard to get used to...
INDIANAPOLIS, INDIANA -- This is a copy and paste of my complaint to the HQ. I am not a complainer. Nearly never anyway. I just came back from at 3336 West 10th street Indianapolis IN 46234. I had pulled into the drive through. I asked "Is the BLT on the 5 dollar menu?" She nodded yes. I said "I will have that then please." She said "what would you like on that?" I replied, "It's a BLT. you know...Bacon" and nodded my head motioned my hands of what the continuation default ingredients would make a successful BLT sandwich.
I can't believe this. I can't say this sort of thing has never happened in life before in some way or form or another, but it's always a sort of Twilight Zone episode that leaves your head spinning... I am dumbfounded. Not only was I borderline starved from not eating in 24 hours, but I ordered a BLT. I was looking forward to this BLT. I love BLT's. I was going to share the BLT with my dog. We would have enjoyed it together very much. I love my dog too. Not as much as my half of the BLT that we would have shared however. I would cherish my half while he normally inhales his...
Instead: I opened the ** bag and there was 6 slices of bacon in between the bread of a 12 inch footlong!!! What the ** was this B thinking?! A BLT is a BACON LETTUCE AND YESSS TOMATO!!! My apologies if I sound rude in any way to the innocent person who has to be entertained by such letters, but in all honesty, I think I am bordering my 10 minutes of glory on the news. Can you help me? In lieu of not hating your franchise for life and telling everyone I know not to go there because of the skills aptitude of the workers, will you make right right?
I do not want to return to that store again. I would not be happy with the BLT I ordered alone either. I would be happy however with the BLT originally ordered and a restitution sandwich of my choice for making me lose my sanity for 20 minutes and having to write this letter to you explaining you need to have a regional update the owner or deal with it if it's one your stores.
MILLVILLE, NEW JERSEY -- About 3 weeks ago I went to the Subway located next to the CVS in Millville, New Jersey. I order 3 footlong veggie delite (no meat) subs. The first one was for my son who only eats cheese, tomatoes, pickles, sweet peppers and cucumbers on his sub. I noticed that the server wasn't putting that much toppings on the sub so I asked for extra sweet peppers which he did put on. On the second sub I was also only getting a few of the toppings so I asked for extra tomatoes at which time, the server cutting the bread rudely told me that there would be an extra charge.
I nicely told him that I have never been charged extra before and he replied that a foot long sub only comes with 4 tomatoes. I should also add that these were very small tomatoes. I told the person making my sandwich, never mind. I didn't know what the extra charge would be. I checked the sign and nowhere did it say anything about extra charge for toppings, it did say extra for extra meat and cheese along with the prices which I can understand. I paid for my order and left.
After getting home I thought about it and contacted Subway through their webpage. I got a canned response back that someone would contact me in 7-10 business days but no one ever did. This was only my second time at this location.
The first time I was there an older couple waited on me and did not charge me for extra toppings. If they do charge for extra toppings, then it should be on the sign along with the price. Also, they should take into account that they had several toppings there that I didn't want, so why couldn't I get extra of the wanted toppings in their place? Last, why have a website to contact them with complaints or comments and then not get back to you like they said they would.
ST GEORGE, SOUTH CAROLINA -- I have purchased 1-2 tuna salads weekly at this store for about 2 years. In general, I have been happy with the food and the service; thus the repeat business. I have never filed a complaint. On prior occasions, the employees changed their gloves between orders. They have used fresh, refrigerated tuna salad upon my request. They always topped the salad with 4 scoops of tuna, without being asked. They were courteous and eager to please.
Today, it took an under impressive assembly line of 3 people to serve me. This was highly ineffective. Two reached over the other, back and forth, to make my salad; while one just stood around at the cash register. I requested refrigerated tuna and the server argued that the other tuna was made today. She reluctantly put 2 small scoops of fresh tuna on my salad before mixing the old and the new tuna together. It is scary to think how many times today the fresh tuna was mixed with the old tuna, thereby possibly contaminating both.
I told her that a 6 inch sub would get 2 scoops of tuna and a 12 inch sub would get 4 scoops of tuna; that I usually get 4 scoops of tuna on my salad. Again she argued that was not so. A person who works there told her they usually put more than 2 scoops on a salad. She then slung 2 more scoops of the newly mixed "old and new" tuna on my salad.
She did not change gloves between customers. She never changed gloves after picking up a dirty knife she had dropped on a dirty floor. The tomatoes were green. I didn't get oil and vinegar on the salad, as requested. I attempted to eat the tasteless salad but could not get past the images of the dirty gloves, rotten vegetables, and room temperature mayonnaise in tuna.
I will complain to the manager tomorrow and try to get my money back. If the same person continues to work there and is not trained properly, I will drive 6 miles to the next Subway to keep from being served by her. I will also file a complaint with Subway Corporate Headquarters. For tonight, I'll feel fortunate to stay out of the emergency room.
TUSCALOOSA, ALABAMA -- I have to say if this was my first trip to Subway. It would have been my last. Me and my friend had to go to Wal-Mart to pick a few things and were going to grab something to eat while we were out. We decided on Subway since we haven't eaten there in a while. And so happens Subway was located inside Wal-Mart. There was an employee pushing chairs and tables up against the wall when we arrived at about 7:15 pm. There was another employee sitting at a table talking to the other employee sweeping and mopping. There was a line of customers and one employee behind the counter doing a mediocre job.
I asked the employee if we were going to be able to sit after we ordered. And the employee yes just pulls a table out. That employee had to get it done before they left. She wasn't very pleasant in their words. The employee sitting at the table decided to get up and head to the back of the store. Then when it was our time to order that employee behind the counter decided to hold a conversation with the employee that was sitting at the table earlier while they put on their gloves. The conversation more or less 5 minutes. Then the employee that was sitting at the table earlier emerged from the back and proceeded to ask me about my sandwich.
As I was telling her what I wanted on my sandwich I noticed the cucumbers was frozen. I said they were frozen when I noticed them as the employee placed them on my sandwich. The employee then put more of the frozen cucumbers on my sandwich. It was like the employee didn't understand what I was saying. I was speaking plain clear English. The employee that was behind the counter turned and acted like my friend wasn't even standing there. My friend stood there close to 5 minutes before his order was taken.
All in all it seemed like the employees did not want to be bothered with serving customers and that they were doing us a huge favor in letting us spend our money there. As we were sitting there eating I noticed a mother trying to cross a wet floor to the fountain drink machine with her son. There was only one wet floor sign on the wet floor and it was in the back of the store. Where there should have been at least one or even two more signs in the store on the wet floor since the store had all the tables pushed to the walls.