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Subways Customer Service
StarStarStarStarStarBy -
Rating: 5/51

PRINCETON, KENTUCKY -- I went in with my family for dinner. The cashier at the counter was so friendly. He greeted us with a smile as soon as we walked in the door. He was patient as we ordered our food, and throughout the meal, he came to check on us. We will defiantly be going back!

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Low Sanitary Standards and Rude Employees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALL LOCATIONS -- I feel quite comfortable making a blanket statement that Subway in general are dirty filthy establishments with bare bones sanitary standards, rude employees and undertrained management. I would recommend avoiding all Subway restaurants whenever possible.

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Bad food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SULPHUR, OKLAHOMA -- The chicken was nasty. It tasted worse than canned chicken that cost a dollar a can.

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The Manager Stephanie Was Rude, Fussing at Me Over a Coupon and Charged Me Extra
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NEW PORT RICHEY, FLORIDA -- The manager Stephanie has no business as a manager. She is not professional in the way she treats her customers. While I was in the store dining room I was a witness to her constant rudeness to customers. All she wanted to do was hurry and get the customer out the door so she could go to the back where no one could see her.

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Big Hot Pastrami is a Big NOT
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SENECA, SOUTH CAROLINA -- Really looked forward to trying this sub. I love pastrami. The pics showed a nicely sliced sandwich. Looked great, but what we got looked more like the cut off fat and waste scraps that the butcher usually throws out. There were no slices to it. It was hard to eat for have to pull out the fat and non chewable waste in each bite. There didn't seem to be hardly any quality meat to it. Has Subway got so greedy that they are buying scraps from butcher shops and passing them off as food? You got me on this one but for now on I'm going elsewhere

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Ripoff Of Money
By -

First of all, let me tell you a little about me! I'm an over-the-road truck driver I don't make a lot of money and have to live on a budget while on the road. That is why I used to eat at Subway! I don't anymore, and let me tell you why! I stopped at the Subway in the Pilot Truck-Stop in Clear Lake IA. On 07/07/2010 at 8:00 pm and ordered a Foot Long Tunafish on white with extra cheese, price was 5.99. I gave the clerk a 20.00 dollar bill to which the clerk gave me change for a 10.00 dollar bill (4.01). When I called the clerk on his mistake, he said I only gave him a Ten (10.00).

An argument ensued. The bottom line is he gave me the manager's phone number, who I called immediately and left a message! The manager called me back the next day and said that indeed the clerk had made a mistake and when counting out the register they found my Ten (10.00) dollars. She said she would send me my Ten (10.00) dollars, so I gave her my address. After two weeks I called her back and told her I hadn't received my money yet! She said she would resend the money. It is now 09/10/2010 and have yet to receive my money. This is why I will never eat at Subway ever again!!!

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A little education for the customers
By -

NEWTON, NEW JERSEY -- I have worked at Subway for almost 3 years, and I've read the majority of these reviews. I can't disagree with the fact that some of the employees are downright rude, because I don't work at those Subways to see it happen. But I can say that the most of these complaints are pitiful and it is almost pathetic that people waste their time going online to complain about them!

First, the people that make your sandwiches do JUST that. We do not control the prices, the quantities, the rules, anything along those lines. We are there to make the sandwiches, period. It is absurd that someone would attempt an argument with a sandwich artist, when whatever you're arguing about is beyond our control! But heaven forbid we were to tell you it's out of our control, because then you'd go through the roof.

Secondly, walking into Subway and immediately treating your server with rudeness, is going to result in rudeness back! Is that really THAT hard to grasp!? Subway workers have A LOT of things that need to be done in addition to helping the customers and it is difficult to accomplish all of these things since the owners completely short staff us to save money. When someone comes in and I say to them "Hi there, what can I get for you?" the last thing I would like to hear is "YEAH I NEED 3 SUBS.” That's just a tad rude, don't you think? How about "Hello, yes I'd like..." It is not that hard.

Another thing that completely baffles me is how do people not think its unbelievably rude to talk on your cell phone while placing your order?! Its another thing if you are ordering for the person on the phone. But honestly, I couldn't care less who went where, what time Johnny needs to be picked up from soccer, when the wash needs to go in the dryer.

WE DO NOT CARE! All we'd like to do is to make your sandwich as quickly and efficiently as possible to move onto the next customer waiting longer than necessary because you are not paying attention to your sandwich. I could really go on and on, but I'll stop there in hopes that at least a few people will read this and possibly have a little more respect and realization next time they decide to order Subway food.

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No Cookies for Kids
By -

LOUISVILLE, KENTUCKY -- I stopped by our local Subway restaurant to redeem our free cookie coupons that expired on that day. We had 3 coupons: one for me and one for each of my two children who were with me in the car...the youngest child had fallen asleep in the car and my older child waited with him in the car in case he woke up while I ran inside the restaurant to get our cookies.

The Subway employee first scrutinized the coupons carefully, went into the back room with the coupons and finally returned to say that she could not honor all 3 coupons since the coupon stated "one per customer". I explained that my youngest child, age 2, was sleeping in the car which was clearly visible through their front window. I asked if it was really necessary to wake him up and bring him inside. She was adamant that she would only give me 2 cookies, even though there were 3 coupons and 3 people.

I got my older daughter out of the car; however, this employee who I later found out was a shift manager, would not honor the 3rd coupon. I asked again if I really needed to wake my sleeping baby, and she threw all three coupons back at me and said "NO cookies for you today...I was going to give you 2 but now I give you none." Shocked that we were arguing over 3 cookies, I informed her that I would be filing a complaint for the way I had been treated at this restaurant.

She was now refusing to honor ANY of the 3 coupons. I understand that rules are rules, but she could clearly see my son sleeping in the car less than 30 feet away. I feel that this Subway restaurant simply didn't want to honor the coupons, period. I now understand why Chick-Fil-A and McDonalds are so much busier than Subway restaurants...they understand how to be compassionate and accommodating to their customers, especially moms with young children like me. I will not visit this store again.

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Subway Sandwich's: Employees/Customers
By -

So Subway, miserable Subway, everyone complains about Subway... obviously it's the end of the world right? We just can't get through the day without putting in a complaint about Subway. So anyway customers want to know why Subway employees are so rude right? And employees want to know why customers are so mentally impaired right? Well I can explain. The problem starts with the employer/owners hiring in minimal employees to work for minimum wage...why? Because that's less people they have to pay for work, which means these few employees are working 12 hour shifts everyday of the week...

On that note one Subway owner at least owns 2-3 stores so they feel sending their employees back and forth between stores are a GREAT way to avoid 40 + overtime. These employees are run into the ground working for pennies without seeing the light of day... No benefits + barely any customers tip their tip jars when they clearly work harder then the average server. I'd personally rather tip hard work over a hustler's smile any day.

From what I have witnessed customers are 90% of the problem. Seriously, you don't need a college degree to order a Subway sandwich. It's not rocket science. For example a customer is holding up a Subway line because he has 7 sandwiches but only informs the employee of one instead of making things simple accomplishing all 7 at the same time. If this were too hard or a problem for the employee to remember/ accomplish 7 sandwiches at once, which most have probably been there for years staring at the line up with the bane image burned into their brain..

There's no way they'd still be employed. Subway is not McDonald's nor is it a 5 star restaurant (Prissville) but apparently it's the Soup Kitchen considering everyone orders 7-10 sandwich's per person in the middle of lunch rush, Have phone orders gone out of style?

Not to mention half of those customers don't even know what the 7-10 people at home want on their sandwiches. "Cheese sir? Oh ugh let me call back...okay American. Veggies sir? oh ugh let me call..." [snip] after 5 times of that I'd lock myself in the cooler too. Write it down on paper NOT TEXT (what's wrong with you) KNOW WHAT YOU WANT BEFORE YOU STAND IN LINE. So it's not only employees who need to clean up their act. It's also the customers. Honestly it can be looked at through both sides of the glass. We all have effect on each other.

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No help from headquarters or Regional office on RUDE employee
By -

APACHE JUNCTION, ARIZONA -- I visited Subway located inside the Wal-Mart Supercenter on Apache Trail in Apache Junction AZ on July 1st 09. I couldn't believe the rude behavior of the "customer service" representative behind the counter named **. I stood waiting to be served and I saw she was leaning and relaxed in the back (I thought she was socializing). After calling for service with no response, I stepped behind the counter so she could see me. She came out very angry, shooing me away, griping that I had no business standing where I was behind the counter.

Her attitude provoked me to respond by telling her that she should be in front waiting on customers instead of back there chit chatting. Her response was filled with the worst 4 letter words that you could hear while telling me she was on a break eating. She went on to tell me that it was none of my business whether she was eating or talking and it went on. I couldn't believe her behavior and mentioned I would be speaking to the manager. Her response was "Want the number"?

She didn't let it end there. As I went through Wal-Mart shopping, she was spotting me and pointing me out to her co-worker and laughing. She had an obvious disregard for being reported and now I know why. I have called headquarters several times and filed a complaint. I was always told they would forward to the owner of that store and will get a response in 3-5 days. Never have I gotten a response.

After several attempts - they gave me the # to the regional office and I have also called several times and left messages for a call back explaining my situation. Again, no return call. I can see now why this girl ** was very confident in behaving barbarically - there is no accountability and she obviously knew it.

I am very frustrated with the Headquarters, Regional offices and the owner of that Subway (I know he has received several of my messages) because I have been a business owner and also in customer service. Although I don't necessarily believe in "the customer is always right", I do believe that as a customer service representative - a person should always maintain a professional demeanor.

Not sure if it's the day and age or if it has something to do with the area (I come from New England where customer's being treated with respect has always been the policy), but I do want to take this opportunity to express my disappointment in Subway at the executive level for hiring such rif raf. Shame on the owner of this subway - ** has no business in customer service.

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Subway Rating:
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1.6 out of 5, based on 61 ratings and
229 reviews & complaints.
Contact Information:
Subway
325 Bic Drive
Milford, CT 06461-3059
203-877-4281 (ph)
www.subway.com
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