ABILENE, TEXAS -- We are held hostage in Abilene, Tx by the one and only cable company. They demand exorbitant rates in order that we can receive television service. Satellite TV does not work here as the wind disrupts satellite TV signals. Thus anyone who knows about the wind in West Texas will tell you the wind does blow. For just internet and cable, I spend over $115.00 a month. I asked Suddenlink to fix the converter so no movies could be ordered. They told me they did so.
Then what do I see? Almost a year later they sent me a bill for a pay per view which I did not order, but apparently someone did as it appeared on my bill. I asked for an adjustment because my system was supposed to be changed when I complained a year ago so that no one could order a movie. The company representative "Katy" had to refer it to a supervisor, who was coincidentally not available at the time. Have not heard from the supervisor. The second issue is that the recording system did not work for three weeks.
When I called in to notify Suddenlink this summer, was told there was a glitch in their system, did not know how or when it would be fixed, but when I receive my bill that I could call in to receive an adjustment for the cable recording not working. When the bill came, I called and was put on hold forever. Katy finally made the adjustment, without apology for the disruption of service, but instead stated, "this is not something we normally do, but since you've been such a good customer we will do it this one time." Those type of statements do not promote good customer relations in what appears to be an overpriced commodity, that one can do without.
Hi - My name is Tina and I am with Suddenlink. Please accept my apologies for the issues you have been experiencing with your cable service. When guide update released this summer, there was an issue that affected some of the DVR's recording capabilities. We diligently worked to resolve the issue as quickly as possible. Your recording services should now be operating properly. In regards to the PPV movie you were charged for, did you receive credit for it as you stated you did not rent it? I would be happy to help any unresolved issues you may have. Please feel free to contact me at tina-AT-suddenlink-DOT-com.
TRENTON, MISSOURI -- Would you subscribe to cable TV service if the cable company decreased the quality or number of channels available if you actually watched them?? Then why would an ISP limit or decrease the speed at which their services are being provided? Suddenlink has deployed new equipment that automatically cripples a subscribers account if more than a few Mb of data is downloaded in x number of minutes. Do they disclose this before they take your money? Not if you don't read every faq on their site.
Is this a dishonest practice that management has devised to boost their money grubbing millions of dollars from defenseless consumers. I think that customers of Suddenlink should speak up and tell them enough is enough. we get charged higher rates then comparable service in other US regions and get less and less for our hard earned payments. Nearly every contact with tech support includes a "sorry about the long wait, but we are short on help" even the "online chat" with support gets you an extended wait, only to get hung up upon for asking why their service isn't meeting promised rates.
I say this, for a company that wants to go out of business, they can just keep treating customers like they are doing. If they want to improve, then they seriously need to start putting customers first. If it's a matter of paying more for usable service plans, then they should get busy and roll out a plan for power users, and stop crippling the net experience with unfair speed caps and blaming the equipment they installed. It's fraudulent practice to promise high speed, and then cripple the account when you use it.
AMARILLO, TEXAS -- I am in the same 'boat' as a lot of other people that are stuck as far as having a variety of internet/TV choices. I do not like satellite television but am going to purchase one of their packages nonetheless just to get rid of Suddenlink. Because I shop online, I had countless receipts, ordering information, tracking information in my inbox... GONE!! And here it is X-mas where I have approx $1,700 worth of orders that I can no longer confirm or retrieve.
I lost my email service for at least 27 hours that I know of and when it was FIXED, I lost everything..... GONE. Of course this doesn't include the many many times that I lose my signal for an hour or two at a time several times a month. I WOULD NOT RECOMMEND THIS FLY BY NIGHT OUTFIT TO MY WORST ENEMY. BUNDLE THIS, SUDDENLINK.
In today's horrific economy, the best thing that a company can do is inspire consumer loyalty. Our phone/cable service has been out for 6 days. Called Suddenlink 4 times today. Each time was told someone was on the way. After the 4th call this evening we were told that the first customer service representative lied and no one would be out to assist us until April.
In this age of easy access where it's easy to put out a bad company review, you'd think that this kind of dishonest customer service would not occur. I would not/will not ever recommend any one to this company. They've taken our money for years but obviously are unable to live up to their end of the agreement. Shame on this company.
WEST TEXAS, TEXAS -- I can assure you not every tech support rep you come across is not looking to ** you over or blow you off. We are there as tech support and can make it the easiest 10 minutes of your day if you are willing to cooperate or it can be 10 minutes of hell if you want to be testy and filled with attitude. It's always up to the customer for the mood and the rep who handles the call. Yeah. Sometimes we come in with a chip on our shoulders due to life, family and other things and yeah, being a professional, it should be left at the door.
Same applies to customers. We couldn't care less why you are mad ‘cause your team lost, your husband/wife's cheating, or if life just sucks in general. But what we do care about is what we are paid to care about. Your service. We are not paid to be buddies, but merely professional help and support when you need it. We can be nice and make short talk, but that's where it stays. Please remember that next time you call in and tear apart one of our reps just ‘cause your day sucked.
Remember, we are all different people and it's not me, or the rep you're speaking to that is trying to mess up your marriage, life, car, kids, service, or anything related to you period. No one maliciously sits around and hits buttons and knocks out service squarely aimed at pissing you people off. We are here as help and yes, we can help if we are allowed to by the customer. Take this into consideration and please understand we are trying to help, not make you madder or more upset than you are.
MOUNTAIN HOME, ARKANSAS -- We have SuddenLink cable only because they are the only cable choice here. Their rate has gone up EVERY year since they took over Cox Cable here. Our basic extended rate is now $71! We are on SS and that is our only income, as I am sure that a great majority of seniors who live here. I have thought of switching to satellite TV but there are NO local channels here except for 1, that is in Springfield, MO and not good at all for our local news and weather. We get lots of bad weather and depend on local channels, that we can't get on antenna, for warnings, etc. when the weather is bad. I think this company is really a rip off and wish we could do something about this.
LONOKE, ARKANSAS -- After 6 days and 2 calls to "tech support" my Suddenlink email still is not working. 1st "tech" made a couple of limp wrist attempts and ^then told me she was going to turn in a ticket. "A ticket^??? To whom?" I asked. She ^said their tech department! Turn in a ticket for repair to yourself!! After the "24 to 48" hours that she ^said it would take to solve the problem had come and gone I made my 2nd useless call to ^their so called tech support. The second "tech" did not even offer the courtesy of an attempt to solve my problem but he did ^say that it would take "5 to 7 business days, but since the 7th day was on a Friday it would be sometime the next week before it could be fixed"^!!!
I guess they take Fridays off to go to how to repair service seminars! I've noticed Suddenlink offers to contact them at ^their email address and they will help. MY EMAIL NOT WORKING IS THE PROBLEM! Unfortunately they are the only dance hall in town other ^than satellite service, and I was ^told many time to stay away from that, so I'm staying busy going to every complaint site I can to find to spread the word about this crappy company.
Customer service at suddenlink is terrible. When I first called to set up service, they said there was no deposit. Well guess who ended up having to pay a deposit? They cannot get my bill straight. I have talked to so many different people and one guy told me they would take care of my activation fee since the guy was late coming to hook up my cable. Well nobody can find where he told me that.
Also, last month lady was supposed to review my account and let me know how much my bill is and was going to call me back that day. Never heard from her. This month same with another lady. My bill was due yesterday and she never called me back like she was supposed to.... UGH I'm so ready to switch services. LIES LIES LIES.
ST. LOUIS, MISSOURI -- The service is horrible. It is March 30, 2011 around 11:00 pm I am sitting watching TV all of a sudden the TV just goes out. Because there are outages every single week in Cabot, AR I decided to watch something I had recorded hoping that the TV would be back on when I was done. It is now March 31, around 1:51 and I have learned that we are not going to have service in Cabot, AR until possibly 4:00 am. No one from SuddenLink tried to contact their customers out here.
If I had not called I would not have known that the service would be out for that length of time. Any programs I wanted to watch and/or record were unavailable to me. This is terrible for the $150 I pay each month! With service like this I rather deal with the poor customer service of DirecTV. At least I know I would be able to watch TV.
I had Suddenlink for over a year and when I called on the phone they were pretty helpful. In the office they sucked. I went in once to tell them I had a problem and they told me I didn't know what I was talking about. I told the tech support the same thing and he knew exactly what the problem was. Their costs is really expensive compared to others. I had a combined plan and that was supposed to save me money. It didn't. I tried to take off a service and my bill doubled (sad when it's cheaper to get more than less).
The last 3-4 months they went up every month and didn't notify us. That last month they took me off the "cable plan with free HBO" and started charging me extra for HBO. I should have been notified so I could have made the choice to take it off or leave it on. I wasn't until the bill came in. Their internet service was good though as was the cable. However they "upgraded" and the service was then not as good. Why fix what isn't broken? They have no competition in that area and they are taking advantage of it.