BECKLEY, WEST VIRGINIA -- Suddenlink reps will tell you anything to keep you as a customer, which is nothing but lies. They published my non published number, lied about fixing previous reps mistakes on pricing. Their "free internet upgrade" is not free. You have to have different modem, $50. And our internet is worse than ever. Lost several channels in Viacom issue. I could go on looking "unfortunately into satellite, which being a former Dish employee, they are just as bad. But public needs to know. Demand and/or record conversation when speaking with Suddenlink, just as legal as them doing it as you are, as long as you advise you're doing so.
WILLIAMSTON, NORTH CAROLINA -- I have internet with Suddenlink. Which internet suppose to be $50.00 a month. I order a security system last month. Last month supposed to be $25.00 a month. I paid 232.00 for installation and my internet bill. I received a bill this month for a 125.00 which suppose to be $75.00. I call them. They told me I have to pay 35 for 3 months for the installation fee. I told them I have already paid for that. They told me I paid for late fees for being a month behind. Well if I was a month behind my bill would have been 100.00 plus 20 late fee.
The only problem with that is I have been behind only 2 time in 2 years. That was last year. They did not correct my bill. They told me I still have to pay 35.00 for 3 more months. Every month they are stealing money from me. I am so tired of Suddenlink stealing from me.
AMARILLO, TEXAS -- I am in the same 'boat' as a lot of other people that are stuck as far as having a variety of internet/TV choices. I do not like satellite television but am going to purchase one of their packages nonetheless just to get rid of Suddenlink. Because I shop online, I had countless receipts, ordering information, tracking information in my inbox... GONE!! And here it is X-mas where I have approx $1,700 worth of orders that I can no longer confirm or retrieve.
I lost my email service for at least 27 hours that I know of and when it was FIXED, I lost everything..... GONE. Of course this doesn't include the many many times that I lose my signal for an hour or two at a time several times a month. I WOULD NOT RECOMMEND THIS FLY BY NIGHT OUTFIT TO MY WORST ENEMY. BUNDLE THIS, SUDDENLINK.
In today's horrific economy, the best thing that a company can do is inspire consumer loyalty. Our phone/cable service has been out for 6 days. Called Suddenlink 4 times today. Each time was told someone was on the way. After the 4th call this evening we were told that the first customer service representative lied and no one would be out to assist us until April.
In this age of easy access where it's easy to put out a bad company review, you'd think that this kind of dishonest customer service would not occur. I would not/will not ever recommend any one to this company. They've taken our money for years but obviously are unable to live up to their end of the agreement. Shame on this company.
MOUNTAIN HOME, ARKANSAS -- We have SuddenLink cable only because they are the only cable choice here. Their rate has gone up EVERY year since they took over Cox Cable here. Our basic extended rate is now $71! We are on SS and that is our only income, as I am sure that a great majority of seniors who live here. I have thought of switching to satellite TV but there are NO local channels here except for 1, that is in Springfield, MO and not good at all for our local news and weather. We get lots of bad weather and depend on local channels, that we can't get on antenna, for warnings, etc. when the weather is bad. I think this company is really a rip off and wish we could do something about this.
LONOKE, ARKANSAS -- After 6 days and 2 calls to "tech support" my Suddenlink email still is not working. 1st "tech" made a couple of limp wrist attempts and ^then told me she was going to turn in a ticket. "A ticket^??? To whom?" I asked. She ^said their tech department! Turn in a ticket for repair to yourself!! After the "24 to 48" hours that she ^said it would take to solve the problem had come and gone I made my 2nd useless call to ^their so called tech support. The second "tech" did not even offer the courtesy of an attempt to solve my problem but he did ^say that it would take "5 to 7 business days, but since the 7th day was on a Friday it would be sometime the next week before it could be fixed"^!!!
I guess they take Fridays off to go to how to repair service seminars! I've noticed Suddenlink offers to contact them at ^their email address and they will help. MY EMAIL NOT WORKING IS THE PROBLEM! Unfortunately they are the only dance hall in town other ^than satellite service, and I was ^told many time to stay away from that, so I'm staying busy going to every complaint site I can to find to spread the word about this crappy company.
Customer service at suddenlink is terrible. When I first called to set up service, they said there was no deposit. Well guess who ended up having to pay a deposit? They cannot get my bill straight. I have talked to so many different people and one guy told me they would take care of my activation fee since the guy was late coming to hook up my cable. Well nobody can find where he told me that.
Also, last month lady was supposed to review my account and let me know how much my bill is and was going to call me back that day. Never heard from her. This month same with another lady. My bill was due yesterday and she never called me back like she was supposed to.... UGH I'm so ready to switch services. LIES LIES LIES.
ST. LOUIS, MISSOURI -- The service is horrible. It is March 30, 2011 around 11:00 pm I am sitting watching TV all of a sudden the TV just goes out. Because there are outages every single week in Cabot, AR I decided to watch something I had recorded hoping that the TV would be back on when I was done. It is now March 31, around 1:51 and I have learned that we are not going to have service in Cabot, AR until possibly 4:00 am. No one from SuddenLink tried to contact their customers out here.
If I had not called I would not have known that the service would be out for that length of time. Any programs I wanted to watch and/or record were unavailable to me. This is terrible for the $150 I pay each month! With service like this I rather deal with the poor customer service of DirecTV. At least I know I would be able to watch TV.
I had Suddenlink for over a year and when I called on the phone they were pretty helpful. In the office they sucked. I went in once to tell them I had a problem and they told me I didn't know what I was talking about. I told the tech support the same thing and he knew exactly what the problem was. Their costs is really expensive compared to others. I had a combined plan and that was supposed to save me money. It didn't. I tried to take off a service and my bill doubled (sad when it's cheaper to get more than less).
The last 3-4 months they went up every month and didn't notify us. That last month they took me off the "cable plan with free HBO" and started charging me extra for HBO. I should have been notified so I could have made the choice to take it off or leave it on. I wasn't until the bill came in. Their internet service was good though as was the cable. However they "upgraded" and the service was then not as good. Why fix what isn't broken? They have no competition in that area and they are taking advantage of it.
EUREKA, CALIFORNIA -- Where do I begin? Unwarned about the data usage cap, being someone who loves YouTube and Netflix, I hit it and had to pay early to continue my service... but perhaps that's my fault. When my internet actually works, and I'm not saying it does, I have the spottiest connect I've ever dealt with. So naturally I called customer service only to get the vaguest answer ever. Seriously the hulk can explain the problem better... One call, one connection, one annoyed customer. If Suddenlink makes anything easier it's complaining.