POV from Tech Support
WEST TEXAS, TEXAS -- I can assure you not every tech support rep you come across is not looking to f*** you over or blow you off. We are there as tech support and can make it the easiest 10 minutes of your day if you are willing to cooperate or it can be 10 minutes of hell if you want to be testy and filled with attitude. Its always up to the customer for the mood and the rep who handles the call. Yeah. Sometimes we come in with a chip on our shoulders due to life, family and other things and yeah, being a professional, it should be left at the door. Same applies to customers. We couldn't care less why you are mad cause your team lost, your husband/wife's cheating, or if life just sucks in general. But what we do care about is what we are paid to care about. Your service. We are not paid to be buddies, but merely professional help and support when you need it. We can be nice and make short talk, but that's where it stays. Please remember that next time you call in and tear apart one of our reps just cause your day sucked.
Remember, we are all different people and its not me, or the rep your speaking to that is trying to mess up your marriage, life, car, kids, service, or anything related to you period. No one maliciously sits around and hits buttons and knocks out service squarely aimed at pissing you people off.
We are here as help and yes, we can help if we are allowed to by the customer. Take this into consideration and please understand, we are trying to help, not make you madder or more upset than you are.