LONOKE, ARKANSAS -- After 6 days and 2 calls to "tech support" my Suddenlink email still is not working. 1st "tech" made a couple of limp wrist attempts and then told me she was going to turn in a ticket. A ticket??? to ... read full review1 Replies - Latest reply on 11/17/2011
No Show for 4 appointments
CHARLESTON, WEST VIRGINIA -- What I thought was a simple enough procedure turned into a typical should have been expected experience. I contacted Sudden link and made arrangements for someone to wait at my home for their 5 hour ... read full review1 Replies - Latest reply on 07/31/2013
The Worst Cable and Internet Service
GREENVILLE, NORTH CAROLINA -- This company just needs to close and let a more honest company take over. They nickle and dime you to death on service and installation fees and the worst part of it is they do not tell you. They just ... read full review5 Replies - Latest reply on 09/05/2013
AMARILLO, TEXAS -- I am in the same 'boat' as a lot of other people that are stuck as far as having a variety of internet/TV choices. I do not like satellite television but am going to purchase one of their packages nontheless ... read full review2 Replies - Latest reply on 12/05/2012
Customer service at sudden link is terrible. When I first called to set up service, they said there was no deposit, well guess who ended up having to pay a deposit? They can not get my bill straight. I have talked to so many different people and one guy told me they would take care of my activation fee since the guy was late coming to hook up my cable. Well nobody can find where he told me that. Also, last month lady was supposed to review my account and let me know how much my bill is and was going to call me back that day, never heard from her. This month same with another lady, my bill was due yesterday and she never called me back like she was supposed to....UGH I'm so ready to switch services. LIES LIES LIES.1 Replies - Latest reply on 08/31/2011Add reply
All I ask is that I get a bill for the same amount at least two months in a row. That's all. Why is this so difficult? From a few dollars to enormous amounts, why does my bill differ just about every month? Why? 6 Replies - Latest reply on 02/06/2014Add reply
In today's horrific economy, the best thing that a company can do is inspire consumer loyalty. Our phone/cable service has been out for 6 days. Called Suddenlink 4 times today. Each time was told someone ... read full review2 Replies - Latest reply on 04/01/2010
Usability Of Service
TRENTON, MISSOURI -- Would you subscribe to cable TV service if the cable company decreased the quality or number of channels available if you actually watched them??
then why would a ISP limit or decrease the speed at which ... read full review
CABOT, ARKANSAS -- We have had Suddenlink Phone/cable/Internet service through Suddenlink in Lonoke, Arkansas, for less than a month.
1 Replies - Latest reply on 01/31/2014Add reply
Let"s just say, IT SUCKS!!! The wireless kicks in/out every 3.5 seconds, or less, and sometimes won't connect at all!I've lost documents/files I was downloading, and their claim of "13X speed, is a lie ! 7mbps, is NOT good!
I could NEVER, ever recommend this company to ANYONE !
Called to make arrangement to pay my bill a day late. They cut it off anyway. Been with company going on 10 yrs, changed jobs. Let them know what time I would be in. They didn't care and wanted reconnection fee another deposit and the payment will never go back to them! Sudden link do not value their customers. 2 Replies - Latest reply on 06/05/2013Add reply
MOUNTAIN HOME, ARKANSAS -- We have SuddenLink cable only because they are the only cable choice here. Their rate has gone up EVERY year since they took over Cox Cable here. Our basic extended rate is now $71! We are on SS and that is our only income, as I am sure that a great majority of seniors who live here. I have thought of switching to satellite TV but there are NO local channels here except for 1, that is in Springfield, MO and not good at all for our local news and weather. We get lots of bad weather and depend on local channels, that we can't get on antenna, for warnings, etc. when the weather is bad.. I think this company is really a rip off and wish we could do something about this. 2 Replies - Latest reply on 05/07/2012Add reply
KINGWOOD, TEXAS -- Just plain horrible. Don't work with [snip]. He talks way over the average persons head and makes deals he does NOT honor. He made a rude comment as to how everyone in my complex has bad credit. Very pushy to make the sale and not clear on the details YOU are interested in knowing about. Just had my service turned on 1 hour ago and he calls to yell at me that I didn't pay enough to the installer. I paid what was agreed to yesterday. They can pick up the equipment and I will gladly go elsewhere.1 Replies - Latest reply on 08/25/2011Add reply
ST. LOUIS, MISSOURI -- The service is horrible it is March 30, 2011 around 11:00 pm I am sitting watching TV all of a sudden the TV just goes out. Because there are outages every single week in Cabot, AR I decided to watch something I had recorded hoping that the TV would be back on when I was done. It is now March 31, around 1:51 and I have learned that we are not going to have service in Cabot, AR until possibly 4:00 am no one from Sudden Link tried to contact their customers out here. If I had not called I would not have known that the service would be out for that length of time. Any programs I wanted to watch and/or record were unavailable to me. This is terrible for the $150 I pay each month!
3 Replies - Latest reply on 04/01/2011Add reply
With service like this I rather deal with the poor customer service of Direct TV at least I know I would be able to watch TV.
I had Suddenlink for over a year and when I called on the phone they were pretty helpful. In the office they sucked. I went in once to tell them I had a problem and they told me I didn't know what I was talking about. I told the tech support the same thing and he knew exactly what the problem was. Their costs is really expensive compared to others. I had a combined plan and that was supposed to save me money. It didn't. I tried to take off a service and my bill doubled (sad when it's cheaper to get more than less). The last 3-4 months they went up every month and didn't notify us. That last month they took me off the "cable plan with free HBO" and started charging me extra for HBO. I should have been notified so I could have made the choice to take it off or leave it on. I wasn't until the bill came in. Their internet service was good though as was the cable. However they "upgraded" and the service was then not as good. Why fix what isn't broken? They have no competition in that area and they are taking advantage of it. Add reply
POV from Tech Support
WEST TEXAS, TEXAS -- I can assure you not every tech support rep you come across is not looking to f*** you over or blow you off. We are there as tech support and can make it the easiest 10 minutes of your day if you are ... read full review4 Replies - Latest reply on 12/05/2007