Sugarloaf Mountain Motel - Bend, OR

2 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Worst Hotel Experience EVER.
Posted by on
BEND, OREGON -- We arrive at 1am in Bend Oregon after a 7.5 hour drive from Seattle. I enter the hotel lobby to find no one on duty. At 1:05am a slovenly dressed man with tattoos and hair growing from the top of his nose arrives pushing a garbage can on wheels. I ask for a ground floor, 2 queens.

He proceeds to ring me up not once, not twice, but 5 times asking me the same questions over and over again. I begged to pay with cash as it was now 1:30am and I just wanted to go to bed. The kids were exhausted and crying at this point. On the 5th try, he exclaimed, 'this register is unplugged'. He went to a new terminal and finally rang me up.

At about 1:45am we finally settled into the dirty room when the phone range. It was our hairy nosed friend asking if someone was already in the room. Oh my god.... I tell him no and hung up.

At 2am, I get a knock on the door. It is my hairy friend again with my driver's license he neglected to give back to me. Did I mention the room was filthy and it was on the 2nd floor despite my request and his assurances that this was a 1st floor room?

The following day when checking my home phone # for messages I found a message from the hotel asking for someone with my middle and last name (apparently he keyed it in incorrectly) requesting a credit card to pay for the room. Apparently the 6 swipes of my card were not enough.

Upon return from vacation I noticed 3 charges on my credit card for $20 more than what was promised initially. Apparently 1/2 of the credit card swipes worked.

After calling the hotel for a full day with NO Answer at all, I finally called my credit card company and had the charges reversed.

This is simply the worst customer experience I have ever had in any retail establishment. Avoid this place like the plague.
Read 6 RepliesAdd reply
User Replies:
Anonymous on 08/28/2006:
Disturbing to say the least!
SHELLBY on 08/28/2006:
lol. I am sorry but this was very amusing. Sounds like "lurch" wasn't very computer savvy. You need to call the owner of that place, for what good it will do I don't know.What I have learned from traveling is, Once you get so many miles out of civilzation what defines "customer service" is all reletive.Most of these places don't even have internet connections available to them, they can be very simple but that usaully just adds to the charm of it all?
Tracy M on 08/29/2006:
Ew. 'Lurch' was probably the owner.
Tracy M on 08/29/2006:
OK - I was having a little bit of fun with that last post, but all kidding aside:

I checked my computer for you (I'm a travel agent) and might I suggest that if you have to go to Bend again, you check other hotels? I realize you were tired, but there were many 'danger' signs before you actually stayed here. Before I looked it up, I assumed Bend was a one-hotel town. It's not. Did you go with them simply because of the price? There are about 23 hotels within a 5 mile radius of Bend, most of which offer a reasonable rate.

It does sound like a horrendous experience and I sympathize. However, it might be prudent to do some research next time.
Moneyshot on 08/29/2006:
Yes, there were lots of other motels, but at 1am after being up for 20 hours, I wanted the first bed I could find. I have been to Bend numerous times, but usually stay at the Sunriver Resort, therefore I had never needed a hotel before.

We originally had planned to stay in Salem and had found about 4 good hotels, but with young kids, you drive while they sleep, so plans changed.

The entire next day while driving around town I would tell my wife, "I bet the employees at that hotel aren't total idiots" when I saw another hotel.

Oh and blaming me for not doing research is a bit tacky don't you think?
Tracy M on 08/30/2006:
Sheesh, defensive much? I didn't blame you in the least! Correct me if I'm wrong, but I believe I even said I sympathized. I merely pointed out that next time, some research might be a good idea.

I was trying to offer another point of view for your next trip and even went through the trouble of checking other hotels in the area for you. If you view this as 'blame', that's very sad.
Close commentsAdd reply
Bad Experience, Even Worse Customer Service
Posted by on
BEND, OREGON -- My wife and I stayed at the Bend Oregon Sugarloaf Hotel while attending a family funeral. In the morning my wife tried to get a tissue from the dispenser built into the face of the vanity. The dispenser had a sheet metal faceplate over it and it fell off onto the floor. A syringe and a spoon with a crusted something on it also fell out.

I brought this to the attention of the desk clerk, and asked to speak with the manager. I was told the manager was not in however the clerk would have him call me. Several days later when I had not heard from him I called the hotel and again asked to speak with the manager. I was told that he had just returned from vacation and the clerk would pass my request on to him.

A week later I still had no call from the manager, so I called and got the phone number for the owner of the hotel (877-868-4037). I called and spoke with a Charity who said she was the office Manager, and I relayed the entire story to her. She promised me that she would look into it and get back to me. Guess what? Nothing.

Based on the total lack of response to me, so far as I can see these people do not care about responding to their customers who have had a very upsetting experience. I for one will never stay at any Sugarloaf hotel again.
Read 15 RepliesAdd reply
User Replies:
Anonymous on 02/26/2009:
They say don't go, on Sugarloaf Mountain.
Anonymous on 02/26/2009:
Upsetting experience? Surely you are talking about the FUNERAL? The "works" may have been a scary sight but at least she didn't prick herself with it.
dan gordon on 02/26/2009:
they obviously discontinued use of the tissue dispenser and drugs were hidden behind it? What did you want them to do for you?
Anonymous on 02/26/2009:
I opened my travel bag this morning and all that was there was a ball of cotton and a belt. I wondered what happened to the rest of my works. Seriously, what could the hotel do any different? Flog the staff and refund your money?
Anonymous on 02/26/2009:
Doc!!! Stop leaving your 'works' lying around!
JimV on 02/26/2009:
What I expected was the manager to have called me when I asked to speak with him, and to have returned my calls when I later tried to call him. I am far more concerned about the total lack of response from the management than I am the incident in the room. What did I want? Just an apology. She was very fortunate not to have been pricked with the syringe, it could have easily happened.
Anonymous on 02/27/2009:
I'm not sure what the hotel could apologize for, they didn't purposely put the items there. And, they were not in a place where one would routinely check. Now, if you found it in your bed or there were syringe needles in the carpet, that's something entirely different.
old fart on 02/27/2009:
It's still spooky when you know someone's been cookin' their heroin in your room...
Anonymous on 02/27/2009:
It happens in the best and the worst. Part of life.
old fart on 02/27/2009:
Yeah Doc... some of the fleabags I've stayed in were worse... I once found a "used" prophylactic in a hotel bed... that'll creep you out!
Anonymous on 02/27/2009:
Not creeped out at all. It's a money-saver. Turn it inside out and re-use it.
old fart on 02/27/2009:
The motel was off of Woodward avenue and 6 mile road in Detroit...
A lovely neighborhood..
Anonymous on 02/27/2009:
Mmmmm...about as nice as 12th Street!
JimV on 02/27/2009:
Again, my real concern is not the items left in the room, but the lack of any response from the hotel management when I several tims tried to talk with the Manager, and then the owner. I believe that when a customer is told the manager or owner will return their call, they should do so.
Anonymous on 02/27/2009:
You should have been called back and thanked you for your concern. I still fail to see why they would apologize for something unforeseen. Most places would make an 'apology' on par with 'We apologize for any inconvenience...'. If you believe them, Old Fart has a bridge for sale in Michigan.
Close commentsAdd reply
Top of Page | Next Page >