Worst Hotel Experience EVER.
BEND, OREGON -- We arrive at 1am in Bend Oregon after a 7.5 hour drive from Seattle. I enter the hotel lobby to find no one on duty. At 1:05am a slovenly dressed man with tattoos and hair growing from the top of his nose arrives pushing a garbage can on wheels. I ask for a ground floor, 2 queens.
He proceeds to ring me up not once, not twice, but 5 times asking me the same questions over and over again. I begged to pay with cash as it was now 1:30am and I just wanted to go to bed. The kids were exhausted and crying at this point. On the 5th try, he exclaimed, 'this register is unplugged'. He went to a new terminal and finally rang me up.
At about 1:45am we finally settled into the dirty room when the phone range. It was our hairy nosed friend asking if someone was already in the room. Oh my god.... I tell him no and hung up.
At 2am, I get a knock on the door. It is my hairy friend again with my driver's license he neglected to give back to me. Did I mention the room was filthy and it was on the 2nd floor despite my request and his assurances that this was a 1st floor room?
The following day when checking my home phone # for messages I found a message from the hotel asking for someone with my middle and last name (apparently he keyed it in incorrectly) requesting a credit card to pay for the room. Apparently the 6 swipes of my card were not enough.
Upon return from vacation I noticed 3 charges on my credit card for $20 more than what was promised initially. Apparently 1/2 of the credit card swipes worked.
After calling the hotel for a full day with NO Answer at all, I finally called my credit card company and had the charges reversed.
This is simply the worst customer experience I have ever had in any retail establishment. Avoid this place like the plague.