Suits4MenOnline.com - Epic Fail at Customer Service (1/5)
Posted by Mark on 2009-08-25
***My Experience with Suits4MenOnline.com***
I recently purchased 2 suits from Suits4MenOnline.com. However, my first problems came before I even ordered the suits.
About a month before I was looking for a 3rd suit which they promised me they would have before my event and would have shipped in special delivery. They never followed up with me about that even though I called twice about this issue and they were quite unhelpful about the situation. Settling on the other 2 suits, I placed the order.
After receiving the suits I took them in to be tailored. The one suit tailored fine (A Napoli) but with the other one (Valentino) the sleeves couldn't be adjusted due to how the sleeves were constructed. I tried to return the suit but they said since it was past the *2 day return policy* they wouldn't be able to do anything. They said they would only exchange it for $80 (plus my expense for shipping it there for over $100!) This was just ridiculous as it was 2/3 of the cost of the suit itself! This only after a month or so after ordering the suit from their site!
The agent like other times was extremely rude and fairly shouting at me for "my mistake" and I had to hold the phone a couple inches from my ear it was so loud. This agent (which I had talked to several times before) had very poor English as well and was hard to understand. I was as polite as possible, but the tirades just kept coming.
Oh, and the Napoli suit's button fairly fell off at the first event I wore it to. I was very disappointed in that quality of the construction.
STAY AWAY FROM SUITS4MENONLINE. COM! They treat their customers like dirt!
Products 3/5 - Customer Service 0/5 - Store Polices 1/5
Was this review helpful?YesNo
Read 1 RepliesAdd reply
User Replies: Close commentsAdd reply
Very good suits
Posted by Glenn on 2010-05-18
I have purchased many suits. I am 50 and attend church every Sunday. I spent 2 years on a church mission wearing suits every day. Most of the 18 years in Big Accounting required suits. Most--not all--of my suits have been custom tailored for me in Taiwan from the finest fabrics at the discounted price of $800.
I sent my son on a two year mission to Argentina wearing suits purchased from suit mass sellers.
With my next son going to Milan on a mission, I wanted to try an upgrade. These suits were touted as $1,500 to $2,200. It was a risk, but I accepted the return and exchange costs to give it a try. The tailoring is of the highest quality. The fabric appears to be Super 150 as touted. Obviously, to do this, these are fashion overstock from the past few years. The colors are simple and boring. But we have no regrets. One suit we are sending back, because he only needed two, in exchange for a Georgio for another son. Outright returns are costly, but the risk is tolerable. For suits in the $150 to $300 dollar range, they are pretty close to incredible. You lose the right to try suits on without risk, so you had better know what you want. And you will pay for tailoring, which could be as low as $20 and as high as $80. I would recommend this clotheir if you are willing to roll the dice a little. Like Priceline hotels, I have rolled the dice over one dozen times and have always been ecstatic with the results. But I know that some day--after I have saved thousands, I will be disappointed. But not yet.
Was this review helpful?YesNo
Read 0 RepliesAdd reply
You Get What You Pay For
Posted by Cory on 2009-09-29
VAN NUYS, CA -- Just proof that you get what you pay for...
I made the very poor decision to buy a $229 suit from www.suits4menonline.com that allegedly had the retail value of $1700. When the garment arrived, I would say it was pretty much worth what I paid for it. It's a low level suit, best for someone right out of college or maybe if you need a suit you don't mind wearing out.
I don't recommend it if you're expecting something of quality.
ALSO...do NOT buy a dress shirt if you have any intent on returning it. The cotton dress shirt I bought along with my suit was actually a cotton/polyester blend and was poor quality. My fiance actually said it reminded her of bedsheets.
I was told by the company's owner, Tony Ashraflo, that if a shirt is opened at all, they won't refund your money.
So, buyer beware with this company. If you don't like what you purchased, return it Quickly..as you only have two days...plus you have to pay to have it returned and a 20% restocking fee...which I assume is how they make a bulk of their profits.