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Suits 4 Men Online


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Suits4MenOnline.com - Epic Fail at Customer Service (1/5)
Posted by MWhitham on 08/25/2009
***My Experience with Suits4MenOnline.com***

I recently purchased 2 suits from Suits4MenOnline.com. However, my first problems came before I even ordered the suits.

About a month before I was looking for a 3rd suit which they promised me they would have before my event and would have shipped in special delivery. They never followed up with me about that even though I called twice about this issue and they were quite unhelpful about the situation. Settling on the other 2 suits, I placed the order.

After receiving the suits I took them in to be tailored. The one suit tailored fine (A Napoli) but with the other one (Valentino) the sleeves couldn't be adjusted due to how the sleeves were constructed. I tried to return the suit but they said since it was past the *2 day return policy* they wouldn't be able to do anything. They said they would only exchange it for $80 (plus my expense for shipping it there for over $100!) This was just ridiculous as it was 2/3 of the cost of the suit itself! This only after a month or so after ordering the suit from their site!

The agent like other times was extremely rude and fairly shouting at me for "my mistake" and I had to hold the phone a couple inches from my ear it was so loud. This agent (which I had talked to several times before) had very poor English as well and was hard to understand. I was as polite as possible, but the tirades just kept coming.

Oh, and the Napoli suit's button fairly fell off at the first event I wore it to. I was very disappointed in that quality of the construction.

STAY AWAY FROM SUITS4MENONLINE. COM! They treat their customers like dirt!

Rating:

Products 3/5 - Customer Service 0/5 - Store Polices 1/5

     
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Posted by Dennie mark on 2011-05-24:
As with any Internet client, I was a little reluctant to buy a Suit advertising and really believe in the quality that the site promises. After all, I am used to always be trusted to go to Macy's or any other store and choose the combination you want and try before you buy. I decided to save time
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You Get What You Pay For
Posted by Cwatehouse on 09/29/2009
VAN NUYS, CA -- Just proof that you get what you pay for...

I made the very poor decision to buy a $229 suit from www.suits4menonline.com that allegedly had the retail value of $1700. When the garment arrived, I would say it was pretty much worth what I paid for it. It's a low level suit, best for someone right out of college or maybe if you need a suit you don't mind wearing out.

I don't recommend it if you're expecting something of quality.

ALSO...do NOT buy a dress shirt if you have any intent on returning it. The cotton dress shirt I bought along with my suit was actually a cotton/polyester blend and was poor quality. My fiance actually said it reminded her of bedsheets.

I was told by the company's owner, Tony Ashraflo, that if a shirt is opened at all, they won't refund your money.

So, buyer beware with this company. If you don't like what you purchased, return it Quickly..as you only have two days...plus you have to pay to have it returned and a 20% restocking fee...which I assume is how they make a bulk of their profits.
     
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Posted by Skye on 2009-09-29:
Most places make you pay a restocking fee, and pay to have an item shipped back.

Thanks for the review. Buying something as important, as a suit on line, not wise.
Posted by jktshff1 on 2009-09-29:
good review.
Posted by Anonymous on 2009-09-29:
There are very few items of clothing I would buy online, especially a suit. I would think that you would want to have a $1,700 suit fitted for you. Do they make suits that expensive to buy off the rack?

At least you have a suit to wear to your in-laws' home! Thanks for the heads up about this outfit. (No pun intended! I meant business.)
Posted by cwatehouse on 2009-09-29:
I can buy a suit from Brooks Brothers or Nordstrom's online for $1700 and I know what to expect. I think that Suits4MenOnline grossly exaggerates the retail value of the clothing they're selling.
Posted by cwatehouse on 2009-09-30:
Now it's been two and half days and Suits4Menonline's voice mailbox is full and they're not answering their telephone or e-mails. Seems very unprofessional and odd for a company with so many supposed positive reviews.
Remember, you have to get an RMA number within two days...I contacted them One Hour after receiving their merchandise...and I've yet to get a response or RMA number.
Posted by abaudy on 2013-02-23:
Wish I had found this site before I purchased a suit for my husband. Terrible service and return policy is advantagous for them. Get there merchandise back and keep 20%.
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Very good suits
Posted by Draperbart on 05/18/2010
I have purchased many suits. I am 50 and attend church every Sunday. I spent 2 years on a church mission wearing suits every day. Most of the 18 years in Big Accounting required suits. Most--not all--of my suits have been custom tailored for me in Taiwan from the finest fabrics at the discounted price of $800.

I sent my son on a two year mission to Argentina wearing suits purchased from suit mass sellers.

With my next son going to Milan on a mission, I wanted to try an upgrade. These suits were touted as $1,500 to $2,200. It was a risk, but I accepted the return and exchange costs to give it a try. The tailoring is of the highest quality. The fabric appears to be Super 150 as touted. Obviously, to do this, these are fashion overstock from the past few years. The colors are simple and boring. But we have no regrets. One suit we are sending back, because he only needed two, in exchange for a Georgio for another son. Outright returns are costly, but the risk is tolerable. For suits in the $150 to $300 dollar range, they are pretty close to incredible. You lose the right to try suits on without risk, so you had better know what you want. And you will pay for tailoring, which could be as low as $20 and as high as $80. I would recommend this clotheir if you are willing to roll the dice a little. Like Priceline hotels, I have rolled the dice over one dozen times and have always been ecstatic with the results. But I know that some day--after I have saved thousands, I will be disappointed. But not yet.
     
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