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Horrible! High Lot Rent! Pathetic Care Everywhere In Here!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUBURNDALE, FLORIDA -- The lot rent is way over what it should be for horrible care of this park. They hire clueless people for all repairs and upkeep. They "refurbished" the small pool (840) homes and it is falling apart already...tiles are cracking, the sand fleas attack, the mold grows all over the ground. And it was just 2 years ago they shut it down (in the summer) for refurbishing.

Apparently, the year round people (here in the summer heat) don't matter, but the VISITORS here for a few months are special. The tables at the pool are not cleaned (unless I do it myself) at all. The hot tub took about 8 months to fix. And still is not correct (and has a limit of 5 people). Again, 840 homes in here. The low lot rents are about $700.00 and the high are golf or water view...about $950.00 a month. It goes up about 4% every year.

The golf course is nasty! They "refurbished it" A couple years ago too, (when sun took over) and the sprinklers hit more water and roads than greens. They don't care. We pay for it! And don't use the pool restrooms. The mosquitoes in there, will get you, at all times of day. The bottom line... Sun Communities is VERY greedy. They bring in about 700,000.00 a month just here, and can't spend any of it on making this a more livable place. And paying people to do a GOOD job on refurbishing old stuff.

Just today, I went to the pool, and it was closed for repair. Apparently, when they "FIXED" the pool 2 years ago, they cheaped out and put a pump in that won't hold the 35 person pool. Now it needs repair again!! When it was down 2 years ago, (dead heat of summer) they told us to travel 6 miles to another "Sun Communities park". We did. Here is the problem now, I STILL WORK! Not everyone is retired!

I get out at 7 P.M. and when I get to that other park, the gate is closed!! We here complained about people coming in from outside and using our amenities, and we wanted card readers in place. Finally!!! They did this! The card readers have been in place for about 6 months. And still are not working! Save a lot of cash and go to a park that Sun doesn't own. Right next door Schalamar Creek. Very Nice. Rent increase is 2% yearly.

2 pools. Restaurant/bar. HUGE 2 story clubhouse. Bank branch salon and all the rest of the things you would want. Including a championship (well maintained) golf course instead of executive crappy one we have here. 4 years in and ready to get out! (like most here).

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Nightmare
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CLARKSVILLE, TENNESSEE -- Have to say living at Bell Crossing in Clarksville, TN is the worst. Bought a trailer here five years ago and have had yearly lot rent increase yet diminishing services. They don't mow what they should, stopped fogging against mosquitoes. Discontinued the quarterly news flier, no more best lot awards. When it snows they don't call in the people who plows, they stopped using a pool service and the pool is constantly being closed.

A road is caving in and nothing is being done about it, a newly installed mobile home has a newly poured cement driveway crumbling and the homeowner says Bell Crossing will do nothing about it. Yet the day before the mowers come through they go around and put a warning about being forced mowed. I know someone who works third shift and has been forced mowed four times in a year. At $65 a pop it adds up.

The front office is a joke and upper management will never return a call. This has had multiple foreclosures each year not including the ones who move out and stop paying lot rent to pay off their home. On top of that they will give you nothing if you want to sell it back, in fact they give you more if you owe but then your trailer has to be prestigious. Buyer beware. If you buy here they will screw you over.

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Failed Sales Due to a Professional Management
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALISBURY NORTH CAROLINA, NORTH CAROLINA -- My wife and I visited the Salisbury North Carolina store on June 30th 2018. My wife and I found a bedroom set that we love and we also picked out two Lamps to go with it. The total came to just over $4,000. We had been approved for a line of credit of I believe was $5,000. I had a very generous downpayment of $2,500. Everything was going fine until the financing part.

The sales person that sold us the furniture accidentally my $2,500 downpayment to another Badcock customer account. I realize the mistake and without ask me refunded the money back to my bank account but now I have to wait 3 to 5 business days before I get my money back which puts it almost two weeks before my money gets put back into my account.

So sensual I am out of $2,500 but was at my disposal. I confronted the manager about it. She plainly just came out and said, "There's nothing I can do about it", turned and walked away. It did not offer any additional discounts or any type of reimbursement for my inconvenience. My wife and I are there for the additional discount for the 4th of July sale. Definitely will lose I discount for the 4th of July sale.

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Corporate Lack of Communication
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PINELLIS PARK, FLORIDA -- Irma came blasting through town -Sunday- 9/10/2017. On Monday I called the office to inquire the state of our community-Park Royale in Pinellis Park Florida. Corporate answered and had no information. They suggested I call back in the afternoon--I did and again they had no information...I called Tuesday morning--same response and same response Tuesday afternoon -- where I was told they have 300 communities and there is not update and no they don't really have anyone going around checking etc.

Very sorry I bought and live in a Sun community. So I will urge everyone and place info on Social media that I would not recommend Sun Communities--apparently they are too big to possibly be bothered with just a few parks in crisis. People there are many parks out there...find a smaller one that cares!!!

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Added Fees
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CONVERSE, TEXAS -- Our stay was GOOD. But periodically small issues would come up (which is what happens with changes in management). The recent problem occur 7 months after we moved and we are still having to deal with it. We ended our lease with a credit and still had to paid exit fees. Sun Homes (Summit Ridge) charged us for 4 DAYS in January and we moved on CHRISTMAS EVE!

Talking with two different property managers stated we had a ZERO balance and now 8 months later I'm receiving collection calls. Who WINS they do! $164.39 just for these folks to leave us alone. I truly believe they retaliated because after a 2 year lease we choose not to purchase. Watch your statements these folks have been doing this for years!

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Unfair Treatment for Residents of Kissimmee Gardens (a Sun Community)
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

KISSIMMEE, FLORIDA -- Stand together for our rights, don't be pushed around! New owners unfair to residents; changing rules without 90 days notification is illegal! Are they going to reduce our rent for the loss of service? Did you read the notification with the trash can, only household trash anything else you will be charge for through KUA? Where do you put your weeds, who will pick these items up? These trash cans are too heavy empty to move, what we do when they are full?

Our lease states trash pickup is Tuesday and Friday why change now, it doesn't make our lives easier. What about the people who take their trash to the dumpster daily, too bad for them? Please consider not using the new trash cans on Monday. Put your trash out on our trash days as normal on Tuesdays and Fridays - Concerned Residents of Kissimmee Gardens.

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Management completely incompetent
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- Despite repeated notification over several years from multiple residents, park manager has failed to enforce park rules. As a 55+ park she has failed to take action against a property occupied by 3 generation Hispanic family including a toddler and her single mother. This violation has persisted for three years without being addressed. The HOA, to which membership is voluntary, has also been contacted in the past two months. Again, no action. What value do rules have if ignored so blatantly? If you're looking for a nice retirement community do not expect it from Sun Properties. Go elsewhere!!

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Discrimation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

AUBURNDALE, FLORIDA -- The Community of Lake Juliana Landing in Auburndale Florida changes the rule to accommodate the office. A resident went to the office to get a resident application for residence. The person interested in living there is in their 40's. Because the 80/20 rule this should not be a problem. The person wanting residence was told they could not apply.

Two weeks ago the rule had been changed, all homes had to have at least one 55+ person living there. The HOA had not been told and only weeks ago the manager had sold a house to two 40-year-old. They were also told to write a letter asking residents and bring in back to the manager she would send it to corporate. When ask if she would attach a cover letter, the manager ask "What is a cover letter?" Maybe the problem is in the management.

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Inconsiderate and Rude
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PFLUGERVILLE, TEXAS -- I recently had an emergency surgery due to undetected cancer. I couldn't work for a month due to recovery. I was less than 20 days past due on my site rent and got an eviction notice. I have explained the reason I've been late but there's been no consideration or help from management due to the circumstances. I've been threatened with more fines on top of the normal fees.

This place keeps raising their site rents yearly but there is no perk to renting here. My home and my neighbors' homes have been broken into and of course we have to pay more each year for an unsafe place to live. Stay away from Sun Communities and Boulder Ridge, you'd be better off elsewhere.

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Management Is Difficult and Often Gives Bad Information
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MICCO, FLORIDA -- Park rules are inconsistent and only enforced by who you are and if they like you. Corporation is unreceptive and does not take customer service seriously. Difficult management. Does not have a clue.

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Sun Communities Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 10 ratings and
11 reviews & complaints.
Contact Information:
Sun Communities
27777 Franklin Road, Suite 200
Southfield, MI 48034
248-208-2500 (ph)
www.suncommunities.com
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