Sunbeam

Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 3 ratings and
38 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Faulty Sunbeam Heaters-SQH310
Posted by on
SCHENECTADY, NEW YORK -- I have been using the Sunbeam Electric heaters, model SQH310 for the past 3 years and have been very satisfied. However, this year I purchased one at our Walmart Store and found it to be faulty. On the past heaters I owned when you turned it off the red indicator light went off. On the new heater, it stayed on even though the switch was in the off position. The thermostat did not work. I took the heater back and got a replacement. The identical problems were with the 2nd model. I called the Sunbeam consumer line and was told by the representative that the light should go out when the heater was turned off. He said to go back to Walmart and have them open another heater and plug it in at the store. Again, the light stayed on and the thermostat did not work. I informed Walmart that these heaters seemed to be defected. They couldn't care less!! They said it was Sunbeam's problem and they are the ones to do a recall. I called Sunbeam again. This time the representative said it was alright if the light stayed on. Apparently it lets you know the unit is still plugged in. I can somewhat understand this even though I like the old design where when you turn it off, it is off!! No current is running through it!! I then questioned why on all three heaters the thermostat is not working. On the 3rd one I asked for my money back. These WERE great safe heaters. Apparently there has been a design change and I no longer trust them. They had a great product and for some unknown reason, they trashed it. I will no longer be buying Sunbeam products. They are having problems with ALL their products-heaters, electric blankets, electric heating pads and coffee pots.....etc etc etc. I no longer trust this company. What infurates me also is how the Walmart "managers??" show absolutely no interest or care about the problem. Even when I told them these things could cause fires-three heaters with broken thermostats?? If fires results from these heaters can Walmart be sued?? If not-why??
     
Replies
Sunbeam Heated Mattress Pads and Heated Blankets Suck!
Posted on
MISSISSIPPI -- Are you serious?

"gas discharge devices in the connector at the foot of the blanket"

AND

" (Low E) feature every blasted blanket manufacturer seems to feel is necessary to shield the paranoid public from those 'hazardous' electromagnetic fields."

First of all there are NO "gas discharge devices in the connector at the foot of the/any Sunbeam blanket!!" That is 100% plain bullcrap - whoever is trying to pass that GAS DISCHARGE DEVICE garbage around, and that "hazardous electromagnetic fields" crap as well. The latter supposedly being AC related to 60 cycle line transmissions IF it were even present in any present day Heating Blanket / Mattress Pad device - which it is NOT! Small 12-14" personal Heating Pads YES - as they are purely AC line powered unless otherwise stated as being DC powered.

What you are trying to describe as related to "gas discharge devices in the connector at the foot of the blanket" is VERY OLD blanket technology that was around in the 50's & 60's, and possibly even the 70's, but by the end of the 70's and into the 80's new PTC technology took over the industry! If you are still using a 40 or 50 year old Heating Blanket then you are a FIRE accident waiting to happen!

I don't care who it is saying that rubbish, but it's totally FALSE - whether it's some so-called EPA Engineer type who is spreading this manure around or whoever it is - they are full of crap and know nothing about what they are saying here or anywhere else online in forums or otherwise.

Here is why I say that.

If you were really up on your Electronics 101 classes then you would KNOW that the PTC Heating Elements found in many of these current day Sunbeam model "Heating Blankets and Mattress Pads" are actually driven by a switched DC Microprocessor controlled voltage sense and an AC controlled via a TRIAC! The double (split) PTC flex Heating Elements (or virtual heater wires if you like) in and of themselves are approx 24 ohms each BTW (as by actual Ohmic measurement and being low resistance in nature). They are now sensed and feedback loop driven via a pure "non-mechanical" electronics Microprocessor controlled circuit (non bi-metallic contacts that is) through a heater switch (actually a Triac) that is a variably switched AC voltage and current source found in the latest redesigned main Digital Display Controllers. The newer present day PTC Heating Elements have NO "gas discharge devices" - period!

I have myself personally taken apart my present day Heated Mattress Pad's "Heating Element Sensing Module" that was recalled under that CLASS ACTION LAWSUIT against Sunbeam for faulty Heating Mattress Pads & Blankets. (see lawsuit settlement info further below)

Of course the/any warranty was voided out at this point unless you were actually sending in the defective "Heating Element Sensing Module" for that $15 settlement check. At which point if you wanted to open it up it was just a matter of 4 screws is all.

This was on my very last supposed 5-year warranted Full Size "single controller" Premium Heated Mattress Pad that was replaced not once, but 4 times under full Factory Warranty, and with a return shipping RGA label each time as I requested and demanded - notice I said "demanded". I surely wasn't paying for any shipping on something that was their fault to start with!

Btw - each time the new replacement Premium Heated Mattress Pad was washed only 1 time after 1 Winter season (approx 4-5 months use at best), and it was washed as per their washing directions btw - ONLY ONCE.

After the washing and drying the Heated Pad's power output was always down approx 1/3 to 1/2 less that of the full 180 watts of rated/stated factory designed output power. From a normal 3 or 4 setting I'd have to crank it up to a 7 or 8 just to get the same heat comfort. On my latest (degraded) Heated Pad (that I'm still currently using) I actually have to crank it to a MAX 10 setting after just 2 machine washings, so every time it was washed it seemed to degrade by roughly 33% or there abouts.

That Power Loss was determined by taking an actual DVM Ohmic measurement of the PTC Heating Elements themselves when brand new against that of a similar Ohmic measurement after washing it just once, which when brand new it will measure approx 50-55 ohms across the 2 pins farthest away from the NOTCH in the newer 3-pin connection blocks. I measured this same or very close Ohmic reading on a brand new Heated Mattress Pad in a Walmart store for comparison, and everything still measures the same as far as design goes. One Pad I measured actually was about 45 ohms or less if I remember right.

One of those prior 4 replaced Heated Mattress Pads mentioned above actually measured closer to 40 ohms, so I guess there is a bit of an Ohmic variance even when they are brand new factory wise. Again - all mine were the FULL SIZE model, so I'm just guessing that the Queen & King sizes will measure a bit differently in Ohmic value.

I've never had one fail on me just from normal use and/or from not washing it, as mine all seemed to fail (degrade) right after actually washing them. Unless everyone here and elsewhere online is just fibbing about that failure part, and they too are washing them to make them fail as well?? Just guessing on that last part though, as if the washing part truly is not the cause of degradation and failure - then something else definitely is wrong with all these CHEAP "Made in China" Mattress Heaters and electronic products in general, and at that point our own Government should just pull the plug on all this cheap JUNK from even coming into the USA from China to begin with! How this crap can even get a UL listing here in the USA is beyond me!

What really got me to wondering as to what was actually happening there at Sunbeam as of late was what actually happened there some years ago around (1997/98). See - some years ago after they almost went bankrupt the actual employees ate their pride and losses, and then more or less bought out the company to save it from going totally under and losing 6000 more jobs. It was the focus on 60 Minutes I believe it was. A big turnaround company wise in or abouts 2001/02, and with no real product complaints at all.

Then a few years later in 2003/04 is when all these present day problems started to arise, especially with all the defective Heating Blankets and Mattress Pads, etc. Probably all due in part from lousy Made in China electronic sub-component parts, and then those products flooding our store selves as a result. It's been getting worse and worse ever since the mid 90's - as to all this CHEAP failure prone "Made in China" crap hitting our shores!! It's always something new! If it's not LEAD found in their painted products then it's something else like tainted MILK products, or tainted TOOTHPASTE of all things! What nest?

I doubt that it's only Sunbeam Corp (or whatever their new company name is now - I forget) that is feeling that flack right now, as I'm seeing more and more cheap ass electronics based products failing shortly after purchases. AND - it's all Made in China too! Go figure huh? Just think about the huge landfill burden all that cheap Made in China failed junk is now causing us by filling up all our landfills with more worthless toxic mess!

Btw - The very last time my Premium 5-year Heated Mattress Pad was replaced - guess what? They replaced it with a lousy cheap ass made 1-year warranted replacement instead. When I received that lesser quality replacement I complained to them about it, but it just went on deaf ears, as the CS gal there was very RUDE to me to say the least, and didn't even want to talk to me! Instead they just gave me a CHEAP 1-year warranted model so they could just write me off and get rid of me permanently no doubt!

That last time around was just before the lawsuit of 3-4 years ago, and it proved to be a breaking point for me too - as to never wanting to buy another one of their products ever again!

There was a bright spot to it though, as it worked out quite nicely to be in my favor in the end. The good part about it was that they sent me out 3 more QUEEN size Premium 5-year Heated Mattress Pads (by mistake I think?), but they also never wanted them sent back either. Each time they just said to keep it. Weird huh? I'll say! I took all 3 and sold them for $45 each, as the store price was like $60-70 at that time. Their loss my gain! Oh well.

That right there was just another strange turning point as far as I saw it, as it just added to the continued poor Sunbeam service for one reason or another. Either that or they were just trying to get rid of more defective product stock?? POINT BLANK - Anyone's guess?

This was also the 5th time that the 4th prior defective Heated Mattress Pad was replaced FREE OF CHARGE with another Premium Heated Mattress Pad of same quality. Only problem with Sunbeam this last time around was that they BALKED on replacing the defective Heated Mattress Pad with an identical 5-year Premium warranted model, and for good reason. See - it was right in the mist of that Class Action Lawsuit that I didn't know was going on at that time. That's why!

BTW - In that lawsuit Sunbeam lost big time, and in doing so I too was contacted by them - as to that Class Action Settlement decision or outcome. They lost another ton of money (or company revenue as it were) in as little time as 4-5 years from that company's recent bankruptcy restructuring. One bad turn after another!

For details about the Sunbeam Electric Blanket Class Action Settlement contact Sunbeam® Bedding at 800-892-7684

Also see online articles regarding the same:

Class Action Settlement: Texarkana Gazette
Lawyer Turns Up The Heat on Sunbeam
Objection to Notice Successful

That lawsuit involved over 30 MILLION blankets btw!! So at $15 each that was one BIG hit in the pocketbook.

$450 million dollars give or take!

OUCH!!!!

Participants in that lawsuit must be owners of a Sunbeam blanket manufactured before May 1, 2000, and they must also destroy their old blanket (read why further below). Again - It is estimated that more than 30 million of these blankets were made and sold to consumers in the United States alone.

Again - as I said before earlier - the/any implied warranty was voided out totally once that defective "Heating Element Sensing Module" was cut out of the defective Heating Blanket or Mattress Pad. That or else after it was opened up for any other reason other than sending in the defective "Heating Element Sensing Module" for that $15 settlement check - esp if you weren't returning it under the settlement terms at that point.

Beings that I am a highly degreed Electronics Super Tech myself I knew that if there was any way possible to fix/repair my (degraded) Heating Mattress Pad myself then I was not going to sacrifice it by cutting out that supposed defective "Heating Element Sensing Module" - that what was in my mind the soul culprit of the Heated Mattress Pad's failure to begin with, and that it was at the very heart of the failure itself. AND I surely wasn't going to send it in at my own cost btw, not for no lousy $15 in settlement. NO WAY!!

I also now know EXACTLY what is in that "Heating Element Sensing Module" that Sunbeam is now asking you to PHYSICALLY cut out of the defective Heated Mattress Pad or Heating Blanket, and then send (it/them) back in to their Settlement Claims Office (I forget where it is now?), as per the terms of that Class Action Lawsuit (again at your own cost I might add) just to supposedly get a $15 settlement check per each defective module. My original Heated Mattress Pad had cost me $40-45 at either Kmart - Target or else Walmart - I forget which.

I decided NOT to waste the postage and time to do this if I could indeed fix my own Heated Mattress Pad myself, and then hopefully get more use from it - as you yourself or anyone else for that matter would surely hope to do. These are the latest ones that come with the digital display heat controllers and the 3-wire "sensing" connector!

AHHH - therein lies the problem, and it has nothing to do with NO bullcrap "gas discharge devices in the connector at the foot of the blanket" either - as there are NONE!!

There are only 4 electronic components inside that small (white in color) "Heating Element Sensing Module" - (3) resistors and (1) Amplifier transistor. That's it! All are SMT mounted on a micro PC board, and the (3) resistors all checked out OK to spec. The Amplifier transistor though is still in ?, as I have yet to locate an exact replacement part so I can eliminate that as being the problem with LOW wattage output.

It's very possible that it's a bad Chinese made Silicon semiconductor product/component to begin with - either that or else it is indeed leaking electronically while in use. That or else water from washing the Heated Mattress Pad has damaged that transistor somehow. If that transistor checks out OK then the PTC Heating Element itself is bad, and that is what is causing all these Heating Blankets and Mattress Pads to fail prematurely!

The reason I say this is because I already ruled out the Digital Controller being bad, as I swapped out Controllers with a known GOOD spare, and the same problem persists. The supposed bad Heated Mattress Pad's Controller worked just fine on my "yet to be used" brand new warranty replacement Premium Heated Mattress Pad. I'm still working on that "Heating Element Sensing Module" transistor part, and I think I have found the SMT device if the p/n is correct. Lets hope so anyway. Watch for my updates online, or contact me via email here if that is even possible.

These PTC Heating Elements that Sunbeam is using in their Heating Blankets and Mattress Pads design do have some drawbacks and inherent failure problems just by their very design to begin with. I won't go into them here, but the online Patent Spec outlines them in the various PDF files, and they can be viewed for free online by doing a Google search under Heating Blanket Controllers or else PTC Heating Elements for electric Heating Blankets.

When I find out more I will try and post the results here if that is possible

Hang in there and try and stay warm this Winter!

Frank - in Venice, FL
     
Replies
Mr. Coffee is just another scam foisted on the public
Posted by on
BOCA RATON, FLORIDA -- I have just repaired the third Sunbeam made Mr. Coffee – all with the same problem. This has taken place over about a three year period. I have also read some descriptions of problems with the coffee maker that probably are a result of the same issue. (Poor water into the receptacle at the top of the machine, only to have the water drain out the bottom all over the counter and floor.) This is an FTX43-2 - a very popular coffee maker – but nevertheless a piece of junk – seemingly engineered to fail in short order from a very simple engineering problem. There are two rubber like hoses interior to the coffeemaker. They are connected to metal water inlets or outlets. In no case is there a ferrule impressed into the metal male inlet/outlet intended to keep the hoses from easily coming off – especially if the hose is just barely long enough – as in the case I found today (this is my daughter’s coffee maker and she asked me to look at it for her). Well this is clearly a user fixable thing – though in this case I had to add a hose clamp because the hose really was just too short. Well, it would be fixable by anyone with reasonable fixing skills – except for one thing – you have to remove the base cover – which is secured with 6 screws – no problem you say?? Four of the screws are ordinary Philips Head screws, but two, under the two rubber “feet” in the front that are accessible my prying the rubber feet off – well a very clever profit center at Sunbeam decided to make these two screws (seemingly for no other reason than to throw road blocks in the way of someone aiming to fix this thing themselves ) are not ordinary Phillips head or even ordinary Torx head screws – but they are SAFETY TORX HEAD screws. A torx head screw is a relatively new screw head type that is shaped like a six pointed star. They are readily available at most Hardware Stores. BUT, Sunbeam decided they needed to be SAFE – so they use the Safety Torx – this makes it impossible to insert an ordinary torx driver head into the screw because right in the middle of the six sided depression in the screw head is a steel post/pin that keeps the driver from seating in the screw – rendering you helpless – now you have three choices – decide it isn’t fixable and throw it away, and BUY ANOTHER one just because you can’t push the hose back on and secure it with a hose clamp. The other solution is to buy a set of safety torx drivers – sometime they are hard to find because they are used primarily by technicians who have a need or authority to breach safety screws. If you can handle hot water in a coffee machine you should (should !) have enough intelligence to know if you are going to open up the coffee maker – you should un-plug it from the wall first. Water and electricity do not mix happily together.

I get so fed up with our capitalist industrialist who turn out such junk – they are not interested in producing a fine product – but a product that produces a fine profit at the smallest investment they can make – I call this cheating – and there are way too many of us in the middle class seem to have no problem with this scum class who get all kinds of tax breaks, incentives, and outright favors – and still want more profit by sending the production of their half-assed products to China to be produced by under paid workers.
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Complaint
Posted by on
Rating: 1/51
I was using my Sunbeam heating pad on Nov 10 2012 when the control unit "popped" and "flashed" leaving my left hand black, a hole in my comforter and black on the control unit. I was able to put water on the comforter - avoiding a possible fire - washed as much of the "black" off my hand and noticed a slight burn down the side of my little finger.

Product: King Size pad - 17" X 24"
Model # 7640403
Purchased: approx 1yr ago - unfortunately I cannot locate the receipt.
The comforter was received as a gift last Christmas therefor I do not have a receipt for the cost of the item. I have taken photos of the damage/injury however I cannot get in contact with anyone to complain to the company which is "handled" by Jarden Consumer Solutions.
     
Replies
StarEmpty StarEmpty StarEmpty StarEmpty Star
Heating Pad Leaves Scar
Posted by on
Rating: 1/51
Sunbeam heating pad is supposed to have a 2 hour shut-off, but this product burned a hole in my back the size of a nickel. I sent two letters concerning my burn, but felt brushed off by their representatives, one even stating, "Our lawyers only speak with other lawyers." So I contacted a lawyer. Unfortunately he told me that Sunbeam is under so much litigation now, it would take a long time to get to court. Also they will wrap lawyers and individuals up in so much court fees (filing, requiring specialists, etc), it wouldn't be worth money or time.
What type of justice is this in our country when large corporations can force consumers into financial ruin just to get justice?
     
Replies
Sunbeam Alkaline Batteries Are Awesome!
Posted on
I have an X Box 360 with a remote that takes 2 AA batteries. I used to get Energizer and Duracell batteries, which were normally pretty pricey. I recently went to Dollar Tree and picked up a 4 pack of Sunbeam brand alkaline AA batteries. They only cost a buck, so my expectations on how long these batteries would last were low.

I am very surprised at the life I got out of these batteries! They lasted just as long as the Energizer and Duracell batteries did, and they were only a buck!

Very impressed! Thanks for the great deal Sunbeam!
     
Replies
Sunbeam Electric Blankets are not good quality
Posted by on
This is the fourth Sunbeam electric blanket we've had in 4 years. It has dual controls and does not work properly as it does not get warm. This has happened to the other three blankets also. They work for a month or so and then "crap out"! Each time I have complained to the company and they tell me to ship it back to them - at my own cost - and they will "evaluate" it and make a decision as to whether it can be repaired, or if it is even coverd by warranty. It is only a few months old.....how can it not be covered, but....even more ....how come it does not work properly?

I sent one back already (at my own cost) and they wanted to charge me to repair it. Now...no sir....not again!

I'll never buy another Sunbeam electric Blanket, and let me tell you....."buyer beware" of this company.
     
Replies
Poor customer service
Posted by on
BOCA RATON, FLORIDA -- The above referenced cord has failed to retract and is within the one year warranty period. Attempted the customer service line and after following numerous prompts, was told a customer service representative would be on the line-- and the line goes dead. Tried three more times, all with same result. Called number again to get the contact information for the nearest repair center. which was located in Louisiana. Tried their number and reached a recording saying to connect required a $5.95 connection fee. Terrible customer service. Never again will I purchase a Sunbeam product. Never could speak with a real person.
     
Replies
Electric With Fan Heater Stopped Working.
Posted by on
BOCA RATON, FLORIDA -- The heater stopped working, the power light comes on but no heat and the fan does work. I followed the instructions on the back of the unit, but it still does not work. What is the fix for the unit?
     
Replies
StarStarEmpty StarEmpty StarEmpty Star
Plastic lid crumbling bits of plastic in coffee
Posted by on
Rating: 2/51
MELBOURNE AUSTRALIA -- Plastic lid crumbling away. Spoke to Sunbeam who are prepared to give 30% discount on new kettle. Parts like lid should be made of a material that lasts.
     
Replies
Top of Page | Next Page >