Sunbeam - Page 2

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1.3 out of 5, based on 3 ratings and
38 reviews & complaints.

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Waste of Money Sunbeam Heater Product
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AYR, NEBRASKA -- Purchased the heater last winter after Christmas to keep chill off basement laundry room and plumbing. No strong demands were put on heater. There it sat working fine until spring when it was turned off and put away for the summer. Here we are another winter and the heater's fan doesn't work on the first try. It growls and groans and shuts off on its own. It's a shame this product was good for only 1/2 of a season. Can't seem to trust any products anymore these days. It's just a shame an old name like Sunbeam is included in the list of shabby products being sold these days.

     
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Electric Kettle Fire Hazard
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I bought the Electric kettle SEK17 a little over a month ago and used it only a few times. I turned it on and the water boils very rapidly before turning off. The last time I used it, it was boiling so rapidly I turned it off manually and the rapid boiling stopped and the light went out as it should when its off. However I later got up from bed and walked by the kettle, reached above it and noticed it had not turned off but boiled all the water out. If I had not got up and noticed this it could have been disastrous.

I will not have another Sunbeam product in my home after reading the reviews and forums about their products. How does this company survive with all the complaints and bad products? Where are the "American standards"? Forget fixing or replacing a defective product like this for fear of burning down our house and placing my family in this kind of danger. Thank god I got up.

     
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Not recommended
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I have been searching online for information about this heaters warranty. I have found enough to know that I am throwing it away. They have a one year warranty and mine is not one year old yet. I have read two other reviews on it and my problem is the same. I had this heater on, in the living room, to take out the chill. Luckily I was looking directly at the heater when I heard a loud pop and saw sparks. I immediately pulled the plug and stopped it from catching fire. It smoked until I removed it from the room.

After it cooled I opened it to see what the problem was. In the top right hand corner I found what I believe is two "diodes?" In the middle of a wire that popped and began to catch fire. This is the same location as one other reviews here and I feel it is not coincidence that there was two units with same problem. I would definitely NOT recommend this unit to be used without supervision if you choose to continue using it. I have many other Sunbeam products that I love and have had many years of service from but will not give this model of heater a second chance... I will be looking for another but it will not be the economy model this time.

     
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DO NOT BUY...
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We bought a sunbeam heating pad less than a year ago. We liked it, had no problems with it so we got rid of the box and receipt. About a month ago it started going crazy. Changing the heat settings all on its own going from one to another over and over again. I guess because it kept changing the settings it thought it was re starting the hour cycle because its supposed to have a 2 hour auto shut off.

Last week I was having horrible cramps in my stomach so I laid down with it thinking it was ok cause it has an auto shut off. I woke up to the skin on my stomach peeling off cause it never shut off and it gave me a third degree burn. We cannot return it cause we don't have the receipt or box and they don't carry it any more. I guess because the company is under a different name now. Surprise surprise. So now I am burnt out $30 and without a heating pad.

     
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Heater a fire hazard
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We run the Sunbeam heater to take the chill off the master bedroom and have owned it almost a year without any problems. Last night about 3 minutes after I started the heater, I smelled the distinct burnt electrical odor but didn't see any smoke. Out of fear of a fire I turned off, unplugged and transported the heater into an area that had no combustibles. My husband removed the casing and found that the wiring around the switch was burned. I'm glad I was awake and not asleep when the unit shorted.

     
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Quartz Heater Caught Fire
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Purchased a new tower quartz heater last week, model SQH310. I had it on right before I went to bed and the top right corner of the unit caught fire... flames were coming out of the top. The unit wouldn't shut off while it was burning so I unplugged it from the wall. Called Sunbeam 888-264-9669, but all they are doing is replacing it. I asked if the unit had any problems but couldn't get an answer. I'm glad I didn't fall asleep.

     
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Heating Pad Does Not Work
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The first one I bought only heated up around the neck area so I took it back & got another one. I had the same problem again - after 2 hours it only heated up around the neck. I called customer service & they said it should heat up all over. They said the store must have gotten a bad shipment when I asked how two heating pads didn't work. I am very disappointed in this product & will not buy another one. They offered to send me one that worked - it would take 8 days or more to get it - I need it now so I said no thanks.

     
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Iron shoots sparks - Sunbeam's response: "Stuff happens...!"
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We've had this iron for years but I wouldn't say it's antiquated - always worked well, no problems, and we handled it well - no drops or any other abuses. Last week I was ironing a shirt and sparks started shooting out of the cord base where the cord enters the handle. It burned a hole in my ironing board, so I immediately unplugged it. There is now a hole in the cord where the sparks flew out, rendering it useless.

When I called Sunbeam to report this, the customer service representative's response was, "Stuff happens." She offered me a discount coupon on a new iron, which I declined because, A) I already purchased a new iron, and B) Why would I purchase another from this company. Amazing - if you have this product, get rid of it before someone gets seriously injured or worse.

     
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Heating Pad Burned a Lazyboy Chair
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PETAWAWA -- My mother-in-law recently bought a Sunbeam heating pad that adheres to your body that is supposed to have an automatic shut off after 2 hours. Well this is the very first time my father-in-law used it and it was left sitting on his lazyboy chair and it didn't shut off. After about 6 hours my mother-in-law smelled something burning and went to investigate in the living room. The top of the heating pad was burnt as was the chair and it was only set at medium setting. Can you imagine how hot high setting is? I took pictures of both the heating pad and the chair and I still have the receipt.

I wrote to the company last week with no reply from them and then again today, so we will see if they reply back. There is no email address to send the photos to and I asked for one so they could see the damage the heating pad did. If no one had been home the whole house would have burned down. I say either Sunbeam starts making quality and safe products or they should be shut down for good. I will never ever buy a Sunbeam product!!

     
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Faulty Product
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WICHITA, KANSAS -- I purchased a Mr. Coffee Coffeemaker, Mdl ESX33 on August 3, 2005 to replace a Mr. Coffee coffeemaker Cat No. DCM 180AWH that I had for over 15 years.The new product although it look nice was a piece of crap and I should have returned it within the week, but I did not.

The problems I had with this coffeemaker were: 1. Would not turn off automatically in two hours as stated in the users manual; 2. It was almost impossible to pour liquid from the "drip-free" decanter without having the liquid run down the side of the decanter; 3. The "brew basket" would not stay shut and opened some when the machine started up. Today the "brew basket" opened enough to cause the hot liquid and coffee grounds to spill all over the counter top.

Mr. Coffee used to be a good product, and I have used this product for over 30 years with two different Mr. Coffee brewers, both the same model that operated without any problems. The last one which started to leak after 16 years was replaced with the ESX33 model. That was a mistake.

I will not use this new model anymore and it will be designated to the trash after 6 months of use. I will not purchase a Sunbeam Product again to show my total dissatisfaction with the crap that Sunbeam is making. My recommendation for anyone considering purchasing the Sunbeam Product "Mr Coffee" coffeemaker is NOT TO DO SO.

     
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