I bought the Electric kettle SEK17 a little over a month ago and used it only a few times. I turned it on and the water boils very rapidly before turning off. The last time I used it, it was boiling so rapidly I turned it off manually and the rapid boiling stopped and the light went out as it should when its off. However I later got up from bed and walked by the kettle, reached above it and noticed it had not turned off but boiled all the water out. If I had not got up and noticed this it could have been disastrous.
I will not have another Sunbeam product in my home after reading the reviews and forums about their products. How does this company survive with all the complaints and bad products? Where are the "American standards"? Forget fixing or replacing a defective product like this for fear of burning down our house and placing my family in this kind of danger. Thank god I got up.
I have been searching online for information about this heaters warranty. I have found enough to know that I am throwing it away. They have a one year warranty and mine is not one year old yet. I have read two other reviews on it and my problem is the same. I had this heater on, in the living room, to take out the chill. Luckily I was looking directly at the heater when I heard a loud pop and saw sparks. I immediately pulled the plug and stopped it from catching fire. It smoked until I removed it from the room.
After it cooled I opened it to see what the problem was. In the top right hand corner I found what I believe is two "diodes?" In the middle of a wire that popped and began to catch fire. This is the same location as one other reviews here and I feel it is not coincidence that there was two units with same problem. I would definitely NOT recommend this unit to be used without supervision if you choose to continue using it. I have many other Sunbeam products that I love and have had many years of service from but will not give this model of heater a second chance... I will be looking for another but it will not be the economy model this time.
We bought a sunbeam heating pad less than a year ago. We liked it, had no problems with it so we got rid of the box and receipt. About a month ago it started going crazy. Changing the heat settings all on its own going from one to another over and over again. I guess because it kept changing the settings it thought it was re starting the hour cycle because its supposed to have a 2 hour auto shut off.
Last week I was having horrible cramps in my stomach so I laid down with it thinking it was ok cause it has an auto shut off. I woke up to the skin on my stomach peeling off cause it never shut off and it gave me a third degree burn. We cannot return it cause we don't have the receipt or box and they don't carry it any more. I guess because the company is under a different name now. Surprise surprise. So now I am burnt out $30 and without a heating pad.
The first one I bought only heated up around the neck area so I took it back & got another one. I had the same problem again - after 2 hours it only heated up around the neck. I called customer service & they said it should heat up all over. They said the store must have gotten a bad shipment when I asked how two heating pads didn't work. I am very disappointed in this product & will not buy another one. They offered to send me one that worked - it would take 8 days or more to get it - I need it now so I said no thanks.
We've had this iron for years but I wouldn't say it's antiquated - always worked well, no problems, and we handled it well - no drops or any other abuses. Last week I was ironing a shirt and sparks started shooting out of the cord base where the cord enters the handle. It burned a hole in my ironing board, so I immediately unplugged it. There is now a hole in the cord where the sparks flew out, rendering it useless.
When I called Sunbeam to report this, the customer service representative's response was, "Stuff happens." She offered me a discount coupon on a new iron, which I declined because, A) I already purchased a new iron, and B) Why would I purchase another from this company. Amazing - if you have this product, get rid of it before someone gets seriously injured or worse.
In February of 2008 I purchased 2 Sunbeam warming blankets from JC Penny (excellent customer service). On December 7th I returned one of the blankets back to Penny's because it would not heat up. One week later it stopped working along with the second one I had purchased in Feb. Today I contacted Sunbeam, only to be told I have to ship the blankets back to them for repair and wait till god knows when for it back or a replacement since their factories are closed until January 2009. I spent almost $400 on both of these blankets and Sunbeam is giving the public the shaft on honoring their warranty.
I again contacted JC Penny and all I can say about them is FANTASTIC, they said bring both blankets back and they will happily exchange them for me (and it doesn't even have to be for another Sunbeam product). That just goes to show you that some companies still care about the consumer. DON'T BUY SUNBEAM PRODUCTS BECAUSE WHEN YOU NEED THEM TO BACK THEIR PRODUCTS UP THEY DON'T!!!
We run the Sunbeam heater to take the chill off the master bedroom and have owned it almost a year without any problems. Last night about 3 minutes after I started the heater, I smelled the distinct burnt electrical odor but didn't see any smoke. Out of fear of a fire I turned off, unplugged and transported the heater into an area that had no combustibles. My husband removed the casing and found that the wiring around the switch was burned. I'm glad I was awake and not asleep when the unit shorted.
Purchased a new tower quartz heater last week, model SQH310. I had it on right before I went to bed and the top right corner of the unit caught fire... flames were coming out of the top. The unit wouldn't shut off while it was burning so I unplugged it from the wall. Called Sunbeam 888-264-9669, but all they are doing is replacing it. I asked if the unit had any problems but couldn't get an answer. I'm glad I didn't fall asleep.