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38 Reviews & Complaints
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Plastic lid crumbling bits of plastic in coffee
Posted by Kmpyper on 04/19/2012
Plastic lid crumbling away. Spoke to sunbeam who are prepared to give 30% discount on new kettle. Parts like lid should be made of a material that lasts.

     
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Posted by KevinTX on 2012-04-19:
If they have a Facebook page, post this. I bet you get a better response.
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Electric heater
Posted by Georsis32 on 12/31/2011
Have used electric sunbeam heater for two months model sqh310, heater will not shut off like it should at certain temp. keeps running. danger of over heating and fire. please do not buy this heater for your own safety know help from there customer service
     
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Waste of Money Sunbeam Heater Product
Posted by Bud Cline on 12/05/2011
AYR, NEBRASKA -- Purchased the heater last winter after Christmas to keep chill off basement laundry room and plumbing. No strong demands were put on heater. There it sat working fine until spring when it was turned off and put away for the summer. Here we are another winter and the heater's fan doesn't work on the first try. It growls and groans and shuts off on its own. It's a shame this product was good for only 1/2 of a season. Can't seam to trust any products anymore these days it's just a shame an old name like Sunbeam is included in the list of shabby products being sold these days.
     
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Posted by Kris10 on 2011-12-05:
It sounds like it needs some lubricant to the fan motor. If you know someone savvy with this kind of thing, I'd ask them to take a look at it and see if they can lubricate the parts for you.
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Carafe exploded
Posted by Vlturnerma123 on 05/30/2011
We have a Mr. Coffee maker TCX83. In washing the carafe today it exploded sending glass flying everywhere. I did not realize this was a dangerous household item. Very scary DO NOT buy this item!!!!!!!!!!!!!!

     
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Posted by trmn8r on 2011-05-30:
Was the carafe still hot from use, then cold water applied? I'm thinking maybe an abrupt temperature change or something.
Posted by Slimster on 2011-05-30:
Yeah, that had to be it, hitting anything glass that is hot with COLD water will shatter it every time - has to do with quantum physics or something.
Posted by azRider on 2011-05-30:
thermodynamics can be such pain. just remember, next winter do not take your new Carafe and fill it with hot water and pour it on your frozen windshield! its amazing how melted sand reacts to heat and cold.
Posted by Anonymous on 2011-05-30:
Same thing happened to our coffee maker a few years ago. The carafe was still hot and my friend (thinking he was helping by cleaning my kitchen) ran the carafe under cold water and it cracked.
Posted by GenuineNerd on 2011-05-30:
The carafe needs to be cooled down before cleaning-when you apply cold water to a hot carafe, the thermal shock would cause shattering. Same story if you put a carafe full of ice cubes on a hot coffeemaker hotplate (if you're making iced coffee or iced tea.) As for pouring hot water on a frozen windshield, I only apply the hot water to the washer nozzles or wiper arms (if the nozzles are on the wipers) to thaw out a frozen windshield washer nozzle. I try to avoid getting hot water on the windshield itself for that reason.
Posted by Slimster on 2011-05-30:
Oddly enough, my high value escalade has heated nozzles for the windshield wipers
Posted by FlShopper on 2011-05-31:
I agree with all of the above that if the carafe was still hot and you ran it under cold water, it was a natural reaction. Can't blame Sunbeam for it.
I always take my carafe off the coffeemaker hotplate and leave it on a trivet to cool down completely before attempting to wash it.
Posted by Nohandle on 2011-05-31:
We have a Mr. Coffee at the office and coffee drinkers have learned not to place a near empty carafe back on the burner because they are too lazy to put it aside and in a short while start a fresh pot. There's nothing like a carafe bottom with burnt on crude. That one takes a while to clean.

This review is a nice reminder of attempting to clean a hot carafe with cold water, even though that wasn't stated in the review. Thanks for sharing it.
Posted by GenuineNerd on 2011-06-01:
Chlorine bleach dissolves burnt-on coffee stains from carafes like magic. Just let it soak for a while, but make sure the carafe is thoroughly cleaned of the bleach before using.
Posted by mickey on 2013-02-06:
Would you like to sell the tcx83??
Posted by Anne on 2013-05-03:
My carafe was sitting under the nozzle. Just as the coffee started brewing it exploded! No answer from their help line. I'll return it but may run into problems with returning a coffee maker with no carafe.
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Hairdryer went fiery red and smoked while using
Posted by Mpaul24117 on 05/21/2011
I was using your hair dryer when it turned fiery red and started to smell and smoke. Quickly unplugged unit from the electric outlet.
If it had been closer to my head my hair would have burnt.

I am 68, if a young girl had been using the dryer it could have been disastrous. Mrs. M. Paul
     
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Posted by azRider on 2011-05-22:
how did you get my hair dryer? seriously, why do people address it like this was the company they bought it from? you need to call the 800 number for sunbeam and let them know. (800) 458-8407, they can take care of this and perhaps pull bad units off the shelfs if its big enough issue. but they won't know till you call them.
Posted by leet60 on 2011-05-22:
I would recommend you contact Sunbeam and make them aware this occurred - you can submit your complaint at https://secure.sunbeam.com/ContactUs.aspx

Is the outlet you plugged the hairdryer into grounded and does it have a safety switch? I ask because if the outlet is fine, it sounds as if the automatic shutoff for the hairdryer was defective. Almost all have an automatic shutoff feature that will turn the device off once it becomes too hot.

I am happy you were not harmed.
Posted by Nohandle on 2011-05-22:
How long was the hairdryer on before it turned fiery red and and started to smell? The reason I'm asking is because I've tossed two dryers into the trash in the past. The first one I burned up trying to completely dry a wet long haired cat. It took forever and I eventually smelled that burned odor and unplugged it immediately or perhaps it just quit working.

The other time I had purchased a hairdryer and honestly every few minutes it would shut off automatically. So much for safety but when I finally got my hair dried that one went in the trash as well.

Do contact Sunbeam if your appliance was used properly. Of course it should be reported. A link has been provided by leet60. Let us know if you get a response.
Posted by madconsumer on 2011-05-22:
this can also happen if the hair dryer has not been cleaned. the intake vents often get clogged with lint, hair, and sprays.
Posted by trmn8r on 2011-05-22:
Hair dryers have and always have been one of the most dangerous appliances. They have become safer over the years, but the fact they draw so much current and create a lot of heat and are waved around (stressing the cord) makes them hard to be bulletproof. Hair and lint buildup is an issue also.

It's hard to know what caused this, but it isn't surprising to me. I've had a few dryers in my time spit sparks and smoke. Just to be safe, you may want to report the problem.

On this subject, I wonder what the incidence of seriuous injury is with hair dryers. I almost electrocuted myself back the 40's with a metal-cased one.
Posted by Skye on 2011-05-22:
How old was the hair dryer? I've had hair dryers that eventually failed. They would start to overheat, and then that was the end of it. I do have a great Revlon hair dryer, that after 10 years, recently stopped working. 10 years is a long time considering many appliances have such short life spans.

As mentioned, contact Sunbeam directly. Here is all the contact information at this link:

http://www.computerhope.com/comp/sunbeam.htm
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Electric Kettle Fire Hazzard
Posted by Rick3359 on 03/13/2011
I bought the Electric kettle SEK17 a little over a month ago and used it only a few times. I turned it on and the water boils very rapidly before turning off. The last time I used it it was boiling so rapidly I turned it off manually and the rapid boiling stopped and the light went out as it should when its off. However I later got up from bed and walked by the kettle, reached above it and noticed it had not turned off but boiled all the water out. If I had not got up and noticed this it could have been disastrous. I will not have another Sunbeam product in my home after reading the reviews and forums about their products. How does this company survive with all the complaints and bad products? where are the "American standards"? Forget fixing or replacing a defective product like this for fear of burning down our house and placing my family in this kind of danger. Thank god I got up.
     
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Posted by Anonymous on 2011-03-13:
Word of advice...just because you turn an appliance off, doesn't mean it's off. Unplug it! Limit thermostats and such are notorious for malfunctioning and causing heating elements to overheat and cause damage.
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Not recommended
Posted by IIMJD on 01/21/2011
I have been searching online for information about this heaters warranty. I have found enough to know that I am throwing it away. They have a one year warranty and mine is not one year old yet. I have read two other reviews on it and my problem is the same. I had this heater on, in the living room, to take out the chill. Luckily I was looking directly at the heater when I heard a loud pop and saw sparks. I immediately pulled the plug and stopped it from catching fire. It smoked until I removed it from the room. After it cooled I opened it to see what the problem was. In the top right hand corner I found what I believe is two "diodes ?" in the middle of a wire that popped and began to catch fire. This is the same location as one other reviews here and I feel it is not coincidence that there was two units with same problem. I would definitely NOT recommend this unit to be used without supervision if you choose to continue using it. I have many other Sunbeam products that I love and have had many years of service from but will not give this model of heater a second chance... I will be looking for another but it will not be the economy model this time.
     
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Posted by Alain on 2011-01-22:
Call the Consumer Product Safety Commission safety hotline at 800-638-2772 and report this.
Posted by Emmalo on 2011-03-28:
I,too, purchased a tower Quartz Heater, SQH310, and it shorted out in three days. I have written Sunbeam's Customer Service address and have not received an answer. From previous reviews, it appears that no answer will be forthcoming. If you have not purchased one of these heaters, please do not do so.
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LIning of Mr Coffee peeling
Posted by Lionessy on 01/15/2011
Granted I have had the Mr Coffee for at least five years but I have owned many different brands over the years. This is the first one I have ever had where the lining is peeling away. Inside the filter basket and the upper lid where the hot water comes out the lining is blistering. I am concerned about the safety of drinking the coffee. Are chemicals leaching out? Certainly a matter for concern.

     
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Posted by Anonymous on 2011-01-15:
I wouldn't worry about it, but if it is a matter of great concern to you, replace the coffeemaker. You could also contact customer support and put the query to them. The old percolators brewed the best cup, hands down.
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Sunbeam quartz heater caught fire!!!
Posted by Murugesh on 01/11/2011
I bought this quartz heater a month ago. All these days it was working well and does a pretty good job in heating the room. Today morning I turned it on. After 5 minutes the top left corner of the unit caught fire... flames were coming out of the top. I turned off the unit but the fire didn't stop !!!
Then unplugged it from the wall and blew the fire to stop !!! Please don't buy this heater.
     
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Posted by Anonymous on 2011-01-11:
Several different brands of mini-heaters are notorious for shorting, sparking, etc...and leading to severe fire damage. It is a good idea to try and never leave them unattended.
Posted by Anonymous on 2011-01-11:
There have been many complaints about Sunbeam heaters and electric blankets lately. Try contacing the manufacturer and use an alternate heat source if you are able.
Posted by gbreisch on 2013-04-27:
Same thing happened to me. How do we collect for damages - almost caught house on fire.
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DO NOT BUY....
Posted by Burntkrispy on 01/08/2011
WE BOUGHT A SUNBEAM HEATING PAD LESS THEN A YEAR AGO WE LIKED IT HAD NO PROBLEMS WITH IT SO WE GOT RID OF THE BOX AND RECEIPT ABOUT A MONTH AGO IT STARTED GOING CRAZY. CHANGING THE HEAT SETTINGS ALL ON ITS OWN GOING FROM ONE TO ANOTHER OVER AND OVER AGAIN. I GUESS BECAUSE IT KEPT CHANGING THE SETTINGS IT THOUGHT IT WAS RE STARTING THE HOUR CYCLE BECAUSE ITS SUPPOSE TO HAVE A 2 HOUR AUTO SHUT OFF. LAST WEEK I WAS HAVING HORRIBLE CRAMPS IN MY STOMACH SO I LAID DOWN WITH IT THINKING IT WAS OK CAUSE IT HAS AN AUTO SHUT OFF. I WOKE UP TO THE SKIN ON MY STOMACH PEELING OFF CAUSE IT NEVER SHUT OFF AND IT GAVE ME A THIRD DEGREE BURN. WE CANT RETURN IT CAUSE WE DON'T HAVE THE RECEIPT OR BOX AND THEY DON'T CARRY IT ANY MORE. I GUESS BECAUSE THE COMPANY IS UNDER A DIFFERENT NAME NOW. SURPRISE SURPRISE. SO NOW I AM BURNT OUT $30 AND WITH OUT A HEATING PAD.
     
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Posted by Fufu487 on 2011-01-08:
So you purchased a $30 heating pad over a year ago. Were you trying to return it to the store or manufacturer directly? IMO you get what you pay for. $30 is fairly inexpensive isn't it? I agree, it shouldn't burn you, but this IS a hazard with these pads. Check online, it happens often enough. I won't use one for this reason.
Posted by jktshff1 on 2011-01-08:
I would think that if I was receiving 3rd degree burns, I would wake up.
Posted by Skye on 2011-01-08:
You never should use heating pads for more then 20 minutes at a time. Twenty minutes on, 10 minutes off.

Safety first.
Posted by GenuineNerd on 2011-01-08:
You should also never use heating pads in bed, because of burn hazards. This is mentioned in the instruction sheet as well as on the heating pad itself.
Posted by Timi Headley on 2011-06-10:
I received burns Three times from Three different Sunbeam heating pads as well!!! Do not purchase! In fact, there SHOULD be a class action suit pending right now!
Posted by Barb on 2012-12-09:
I also receeived 3rd degree burns on my thigh and surronding areas. The WalgreensSunbeam heating pad did not shut off, as it is supposed to do. I can't sit,or wak right now because of the serious burns. After researching all of the complaints on the internet, I am stunned that this item is still an the shelves.
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