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Sunbeam - Page 2

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38 Reviews & Complaints
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Poor customer service
Posted by Mjarod on 10/06/2009
BOCA RATON, FLORIDA -- The above referenced cord has failed to retract and is within the one year warranty period. Attempted the customer service line and after following numerous prompts, was told a customer service representative would be on the line-- and the line goes dead. Tried three more times, all with same result. Called number again to get the contact information for the nearest repair center. which was located in Louisiana. Tried their number and reached a recording saying to connect required a $5.95 connection fee. Terrible customer service. Never again will I purchase a Sunbeam product. Never could speak with a real person.

     
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Posted by Mrs. V on 2009-10-06:
Try this url:

http://www.sunbeam.com.au/Pages/Support/ContactUs.aspx
Posted by msnanny on 2009-10-07:
Use Mrs V's link if you are in Australia. If in the US or Canada try this one.

https://secure.sunbeam.com/ContactUs.aspx
Posted by Mrs. V on 2009-10-07:
Whoops. Thanks for catching that, msnanny ^_^
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Electric With Fan Heater Stopped Working.
Posted by Rw4wheelz4 on 12/30/2012
The heater stopped working, the power light comes on but no heat and the fan does work. I followed the instructions on the back of the unit, but it still does not work. What is the fix for the unit?
     
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Posted by Alain on 2012-12-30:
On of these contacts may help you with this question: geninfo@householdappliance.com [email]
800-786-2326 [phone]
http://www.sunbeam.com/Splash.aspx [web site]
Posted by madconsumer on 2012-12-30:
how old is the unit? could it be returned or exchanged?
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Complaint
Posted by Toni8412256 on 11/15/2012
I was using my Sunbeam heating pad on Nov 10 2012 when the control unit "popped" and "flashed" leaving my left hand black, a hole in my comforter and black on the control unit. I was able to put water on the comforter - avoiding a possible fire - washed as much of the "black" off my hand and noticed a slight burn down the side of my little finger.

Product: King Size pad - 17" X 24"
Model # 7640403
Purchased: approx 1yr ago - unfortunately I cannot locate the receipt.
The comforter was received as a gift last Christmas therefor I do not have a receipt for the cost of the item. I have taken photos of the damage/injury however I cannot get in contact with anyone to complain to the company which is "handled" by Jarden Consumer Solutions.
     
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Posted by leet60 on 2012-11-16:
If you have not already tried this option they can be contacted here:

Jarden Consumer Solutions
2381 Northwest Executive Center Drive Boca Raton, FL 33431

There have been reports of issues such as this, you can find information on these reports here:

http://www.harrell-nowak.com/blog/2011/08/22/sunbeams-heating-pad-causes-another-59549
(561) 912-4100
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Heating Pad Leaves Scar
Posted by Homeshop2u on 10/01/2012
Sunbeam heating pad is suppose to have a 2 hour shut-off, but this product burned a hole in my back the size of a nickel. I sent two letters concerning my burn, but felt brushed off by their representatives, one even stating, "Our lawyers only speak with other lawyers." So I contacted a lawyer. Unfortunately he told me that Sunbeam is under so much litigation now, it would take a long time to get to court. Also they will wrap lawyers and individuals up in so much court fees (filing, requiring specialists, etc), it wouldn't be worth money or time.
What type of justice is this in our country when large corporations can force consumers into financial ruin just to get justice?

     
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Posted by leet60 on 2012-10-02:
You should be able to locate an attorney that would take this issue on a "contingency" basis if you have a good case. This is normally no up front money from you, but they will take a percentage of any award you may receive (around 1/3 of the award) and if they lose you owe nothing.
Posted by melissa253 on 2012-10-02:
My question is and may as well be Sunbeam's question: When you felt the heating pad getting too hot for you, why didn't you turn it off/remove it from your body?
Posted by clutzycook on 2012-10-02:
They probably fell asleep with it on, which most owner's manuals warn against for this very reason.
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Plastic lid crumbling bits of plastic in coffee
Posted by Kmpyper on 04/19/2012
Plastic lid crumbling away. Spoke to sunbeam who are prepared to give 30% discount on new kettle. Parts like lid should be made of a material that lasts.
     
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Posted by KevinTX on 2012-04-19:
If they have a Facebook page, post this. I bet you get a better response.
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Electric heater
Posted by Georsis32 on 12/31/2011
Have used electric sunbeam heater for two months model sqh310, heater will not shut off like it should at certain temp. keeps running. danger of over heating and fire. please do not buy this heater for your own safety know help from there customer service
     
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Waste of Money Sunbeam Heater Product
Posted by Bud Cline on 12/05/2011
AYR, NEBRASKA -- Purchased the heater last winter after Christmas to keep chill off basement laundry room and plumbing. No strong demands were put on heater. There it sat working fine until spring when it was turned off and put away for the summer. Here we are another winter and the heater's fan doesn't work on the first try. It growls and groans and shuts off on its own. It's a shame this product was good for only 1/2 of a season. Can't seam to trust any products anymore these days it's just a shame an old name like Sunbeam is included in the list of shabby products being sold these days.
     
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Posted by Kris10 on 2011-12-05:
It sounds like it needs some lubricant to the fan motor. If you know someone savvy with this kind of thing, I'd ask them to take a look at it and see if they can lubricate the parts for you.
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Carafe exploded
Posted by Vlturnerma123 on 05/30/2011
We have a Mr. Coffee maker TCX83. In washing the carafe today it exploded sending glass flying everywhere. I did not realize this was a dangerous household item. Very scary DO NOT buy this item!!!!!!!!!!!!!!

     
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Posted by trmn8r on 2011-05-30:
Was the carafe still hot from use, then cold water applied? I'm thinking maybe an abrupt temperature change or something.
Posted by Slimster on 2011-05-30:
Yeah, that had to be it, hitting anything glass that is hot with COLD water will shatter it every time - has to do with quantum physics or something.
Posted by azRider on 2011-05-30:
thermodynamics can be such pain. just remember, next winter do not take your new Carafe and fill it with hot water and pour it on your frozen windshield! its amazing how melted sand reacts to heat and cold.
Posted by Anonymous on 2011-05-30:
Same thing happened to our coffee maker a few years ago. The carafe was still hot and my friend (thinking he was helping by cleaning my kitchen) ran the carafe under cold water and it cracked.
Posted by GenuineNerd on 2011-05-30:
The carafe needs to be cooled down before cleaning-when you apply cold water to a hot carafe, the thermal shock would cause shattering. Same story if you put a carafe full of ice cubes on a hot coffeemaker hotplate (if you're making iced coffee or iced tea.) As for pouring hot water on a frozen windshield, I only apply the hot water to the washer nozzles or wiper arms (if the nozzles are on the wipers) to thaw out a frozen windshield washer nozzle. I try to avoid getting hot water on the windshield itself for that reason.
Posted by Slimster on 2011-05-30:
Oddly enough, my high value escalade has heated nozzles for the windshield wipers
Posted by FlShopper on 2011-05-31:
I agree with all of the above that if the carafe was still hot and you ran it under cold water, it was a natural reaction. Can't blame Sunbeam for it.
I always take my carafe off the coffeemaker hotplate and leave it on a trivet to cool down completely before attempting to wash it.
Posted by Nohandle on 2011-05-31:
We have a Mr. Coffee at the office and coffee drinkers have learned not to place a near empty carafe back on the burner because they are too lazy to put it aside and in a short while start a fresh pot. There's nothing like a carafe bottom with burnt on crude. That one takes a while to clean.

This review is a nice reminder of attempting to clean a hot carafe with cold water, even though that wasn't stated in the review. Thanks for sharing it.
Posted by GenuineNerd on 2011-06-01:
Chlorine bleach dissolves burnt-on coffee stains from carafes like magic. Just let it soak for a while, but make sure the carafe is thoroughly cleaned of the bleach before using.
Posted by mickey on 2013-02-06:
Would you like to sell the tcx83??
Posted by Anne on 2013-05-03:
My carafe was sitting under the nozzle. Just as the coffee started brewing it exploded! No answer from their help line. I'll return it but may run into problems with returning a coffee maker with no carafe.
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Hairdryer went fiery red and smoked while using
Posted by Mpaul24117 on 05/21/2011
I was using your hair dryer when it turned fiery red and started to smell and smoke. Quickly unplugged unit from the electric outlet.
If it had been closer to my head my hair would have burnt.

I am 68, if a young girl had been using the dryer it could have been disastrous. Mrs. M. Paul
     
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Posted by azRider on 2011-05-22:
how did you get my hair dryer? seriously, why do people address it like this was the company they bought it from? you need to call the 800 number for sunbeam and let them know. (800) 458-8407, they can take care of this and perhaps pull bad units off the shelfs if its big enough issue. but they won't know till you call them.
Posted by leet60 on 2011-05-22:
I would recommend you contact Sunbeam and make them aware this occurred - you can submit your complaint at https://secure.sunbeam.com/ContactUs.aspx

Is the outlet you plugged the hairdryer into grounded and does it have a safety switch? I ask because if the outlet is fine, it sounds as if the automatic shutoff for the hairdryer was defective. Almost all have an automatic shutoff feature that will turn the device off once it becomes too hot.

I am happy you were not harmed.
Posted by Nohandle on 2011-05-22:
How long was the hairdryer on before it turned fiery red and and started to smell? The reason I'm asking is because I've tossed two dryers into the trash in the past. The first one I burned up trying to completely dry a wet long haired cat. It took forever and I eventually smelled that burned odor and unplugged it immediately or perhaps it just quit working.

The other time I had purchased a hairdryer and honestly every few minutes it would shut off automatically. So much for safety but when I finally got my hair dried that one went in the trash as well.

Do contact Sunbeam if your appliance was used properly. Of course it should be reported. A link has been provided by leet60. Let us know if you get a response.
Posted by madconsumer on 2011-05-22:
this can also happen if the hair dryer has not been cleaned. the intake vents often get clogged with lint, hair, and sprays.
Posted by trmn8r on 2011-05-22:
Hair dryers have and always have been one of the most dangerous appliances. They have become safer over the years, but the fact they draw so much current and create a lot of heat and are waved around (stressing the cord) makes them hard to be bulletproof. Hair and lint buildup is an issue also.

It's hard to know what caused this, but it isn't surprising to me. I've had a few dryers in my time spit sparks and smoke. Just to be safe, you may want to report the problem.

On this subject, I wonder what the incidence of seriuous injury is with hair dryers. I almost electrocuted myself back the 40's with a metal-cased one.
Posted by Skye on 2011-05-22:
How old was the hair dryer? I've had hair dryers that eventually failed. They would start to overheat, and then that was the end of it. I do have a great Revlon hair dryer, that after 10 years, recently stopped working. 10 years is a long time considering many appliances have such short life spans.

As mentioned, contact Sunbeam directly. Here is all the contact information at this link:

http://www.computerhope.com/comp/sunbeam.htm
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Electric Kettle Fire Hazzard
Posted by Rick3359 on 03/13/2011
I bought the Electric kettle SEK17 a little over a month ago and used it only a few times. I turned it on and the water boils very rapidly before turning off. The last time I used it it was boiling so rapidly I turned it off manually and the rapid boiling stopped and the light went out as it should when its off. However I later got up from bed and walked by the kettle, reached above it and noticed it had not turned off but boiled all the water out. If I had not got up and noticed this it could have been disastrous. I will not have another Sunbeam product in my home after reading the reviews and forums about their products. How does this company survive with all the complaints and bad products? where are the "American standards"? Forget fixing or replacing a defective product like this for fear of burning down our house and placing my family in this kind of danger. Thank god I got up.
     
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Posted by Anonymous on 2011-03-13:
Word of advice...just because you turn an appliance off, doesn't mean it's off. Unplug it! Limit thermostats and such are notorious for malfunctioning and causing heating elements to overheat and cause damage.
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