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38 Reviews & Complaints
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Sunbeam space heater
Posted by Esther8930 on 12/13/2010
I bought a sunbeam space heater that shorted out... caused burn in wires in the outlet and at the base of the prongs. Scary.

     
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Posted by bcd on 2010-12-13:
Did the plug fit snug in the outlet or was it loose?
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Very unhappy
Posted by Christi211 on 11/13/2010
I just wanted people to know to wait until Sunbeam works out the kinks on the convertible Iron and steamer because it doesn't work very well at all! I tried to Iron a few things with it and it took 2 times as long and it was still wrinkled and the steamer wasn't very good either you have to hold it right up to the fabric to do anything and if it's thick don't even bother. Also it is very heavy. I love most of their products but this one still needs some work.
     
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Posted by Venice09 on 2010-11-13:
This is an excellent review. Good information in a straightforward way. I love that you said to wait until they work out the kinks and that you love most of their products. That's very good advice.

I have yet to see a steamer work the way I though it should. I've been disappointed in the ones I tried. I hope you can return yours for a refund.
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Mr. Coffee is just another scam foisted on the public
Posted by Jgrimes227 on 10/06/2010
BOCA RATON, FLORIDA -- I have just repaired the third Sunbeam made Mr. Coffee – all with the same problem. This has taken place over about a three year period. I have also read some descriptions of problems with the coffee maker that probably are a result of the same issue. (Poor water into the receptacle at the top of the machine, only to have the water drain out the bottom all over the counter and floor.) This is an FTX43-2 - a very popular coffee maker – but nevertheless a piece of junk – seemingly engineered to fail in short order from a very simple engineering problem. There are two rubber like hoses interior to the coffeemaker. They are connected to metal water inlets or outlets. In no case is there a ferrule impressed into the metal male inlet/outlet intended to keep the hoses from easily coming off – especially if the hose is just barely long enough – as in the case I found today (this is my daughter’s coffee maker and she asked me to look at it for her). Well this is clearly a user fixable thing – though in this case I had to add a hose clamp because the hose really was just too short. Well, it would be fixable by anyone with reasonable fixing skills – except for one thing – you have to remove the base cover – which is secured with 6 screws – no problem you say?? Four of the screws are ordinary Philips Head screws, but two, under the two rubber “feet” in the front that are accessible my prying the rubber feet off – well a very clever profit center at Sunbeam decided to make these two screws (seemingly for no other reason than to throw road blocks in the way of someone aiming to fix this thing themselves ) are not ordinary Phillips head or even ordinary Torx head screws – but they are SAFETY TORX HEAD screws. A torx head screw is a relatively new screw head type that is shaped like a six pointed star. They are readily available at most Hardware Stores. BUT, Sunbeam decided they needed to be SAFE – so they use the Safety Torx – this makes it impossible to insert an ordinary torx driver head into the screw because right in the middle of the six sided depression in the screw head is a steel post/pin that keeps the driver from seating in the screw – rendering you helpless – now you have three choices – decide it isn’t fixable and throw it away, and BUY ANOTHER one just because you can’t push the hose back on and secure it with a hose clamp. The other solution is to buy a set of safety torx drivers – sometime they are hard to find because they are used primarily by technicians who have a need or authority to breach safety screws. If you can handle hot water in a coffee machine you should (should !) have enough intelligence to know if you are going to open up the coffee maker – you should un-plug it from the wall first. Water and electricity do not mix happily together.

I get so fed up with our capitalist industrialist who turn out such junk – they are not interested in producing a fine product – but a product that produces a fine profit at the smallest investment they can make – I call this cheating – and there are way too many of us in the middle class seem to have no problem with this scum class who get all kinds of tax breaks, incentives, and outright favors – and still want more profit by sending the production of their half-assed products to China to be produced by under paid workers.
     
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Posted by werelucky on 2010-10-06:
Buy a French press.
Posted by jgrimes227 on 2010-10-07:
Excellent suggestion. I have one, just don't use it. Will pass this on to my daughter - it is her coffee maker. I use a Jura Capressa. Rediculously expensive - but got it at an estate sale. Extraordinary service - but again not cheap (nothing from Switzerland is cheap but usually great product)
Posted by Sfsdj!@ on 2014-02-23:
Absolutely correct. This is done on Mr Coffee to defeat home repair of simple problems and make you buy another. Last one I'll buy.
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Sunbeam Alkaline Batteries Are Awesome!
Posted by on 08/14/2010
I have an X Box 360 with a remote that takes 2 AA batteries. I used to get Energizer and Duracell batteries, which were normally pretty pricey. I recently went to Dollar Tree and picked up a 4 pack of Sunbeam brand alkaline AA batteries. They only cost a buck, so my expectations on how long these batteries would last were low.

I am very surprised at the life I got out of these batteries! They lasted just as long as the energizer and Duracell batteries did, and they were only a buck!

Very impressed! Thanks for the great deal Sunbeam!

     
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Posted by raven2010 on 2010-08-14:
Those Sunbeam batteries are at the dollar store because a couple years ago there were several reports of them EXPLODING and hurting people, usually when being removed from an appliance.

Granted, I think it was just the C size, but I wouldnt use them.

http://www.uppermichiganssource.com/news/news_story.aspx?id=152598

http://video.aol.ca/video-detail/warning-againsts-sunbeam-batteries/3221881238/?icid=VIDURVBUS01
Posted by Anonymous on 2010-08-14:
If they don't blow up on you then they will probably start leaking after awhile.
Posted by Skye on 2010-08-14:
OP, please be careful with the Sunbean $1.00 batteries. Sometimes the cheap comes out expensive.
Posted by clutzycook on 2010-08-14:
I tried Sunbeam C size batteries in Baby Clutzy's music box a year ago because it was eating through the Rayovac's at least every 3 weeks. The Sunbeams lasted 3 days at most. Not worth the savings.
Posted by Anonymous on 2010-08-14:
oh never knew about the recall. Its not just sunbeam batteries that have exploded. Other brands have too.
Posted by clutzycook on 2010-08-14:
Yeah, me either. She stopped using the music box not too long after that so I haven't bought a whole lot of C batteries in the last year. AAs on the other hand...
Posted by DAVID on 2013-03-02:
PLEASE STOP MAKING SUNBEAM AA BAT. THE ONLY GOOD THEY ARE IS FILLING UP THE LANDFILL
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Tea Maker complain
Posted by Taypat on 06/22/2010
I love iced tea and purchased a Sunbeam tea maker several years ago, and that one had a vacuum sealed pitcher that couldn't keep the vacuum and got tea inside it. The next one I purchased is the one I am using now, and if you remove the pitcher immediately after the light goes out, tea goes all over the counter because the tea-maker is still putting out.
     
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Heating Pad Does Not Work
Posted by JONSIE on 04/08/2010
The first one I bought only heated up around the neck area so I took it back & got another one. I had the same problem again - after 2 hours it only heated up around the neck.

I called customer service & they said it should heat up all over. They said the store must have gotten a bad shipment when I asked how two heating pads didn't work.

I am very disappointed in this product & will not buy another one. They offered to send me one that worked - it would take 8 days or more to get it - I need it now so I said no thanks.
     
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Posted by Anonymous on 2010-04-08:
I would have let them send me a new one.
Posted by MDSasquatch on 2010-04-08:
You got a bad blanket or two, they admitted that there may be an issue and offered to make good; how is this a bad thing?
Posted by JONSIE on 2010-04-09:
IT TAKES 8 DAYS OR MORE TO GET THE NEW ONE & WHO KNOWS IF THAT ONE WOULD WORK. SO THEN YOU'RE OUT OVER $50.00 & STILL DON'T HAVE A HEATING PAD THAT YOU NEED RIGHT NOW.
Posted by Anonymous on 2010-04-09:
Jonsie, what did you use as a replacement? I am just curious.
Posted by Skye on 2010-04-09:
Jonsie, you say in your review, they offered to send you one, that would work. Why not just accept that??

I understand you are aggravated, as well as annoyed, but it seems silly to refuse the offer.

JMO
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Sunbeam Heated Mattress Pads and Heated Blankets Suck!
Posted by on 12/16/2009
MISSISSIPPI -- Are you serious?

"gas discharge devices in the connector at the foot of the blanket"

AND

" (Low E) feature every blasted blanket manufacturer seems to feel is necessary to shield the paranoid public from those 'hazardous' electromagnetic fields."

First of all there are NO "gas discharge devices in the connector at the foot of the/any Sunbeam blanket!!" That is 100% plain bullcrap - whoever is trying to pass that GAS DISCHARGE DEVICE garbage around, and that "hazardous electromagnetic fields" crap as well. The latter supposedly being AC related to 60 cycle line transmissions IF it were even present in any present day Heating Blanket / Mattress Pad device - which it is NOT! Small 12-14" personal Heating Pads YES - as they are purely AC line powered unless otherwise stated as being DC powered.

What you are trying to describe as related to "gas discharge devices in the connector at the foot of the blanket" is VERY OLD blanket technology that was around in the 50's & 60's, and possibly even the 70's, but by the end of the 70's and into the 80's new PTC technology took over the industry! If you are still using a 40 or 50 year old Heating Blanket then you are a FIRE accident waiting to happen!

I don't care who it is saying that rubbish, but it's totally FALSE - whether it's some so-called EPA Engineer type who is spreading this manure around or whoever it is - they are full of crap and know nothing about what they are saying here or anywhere else online in forums or otherwise.

Here is why I say that.

If you were really up on your Electronics 101 classes then you would KNOW that the PTC Heating Elements found in many of these current day Sunbeam model "Heating Blankets and Mattress Pads" are actually driven by a switched DC Microprocessor controlled voltage sense and an AC current controlled via a TRIAC! The double (split) PTC flex Heating Elements (or virtual heater wires if you like) in and of themselves are approx 24 ohms each BTW (as by actual Ohmic measurement and being low resistance in nature). They are now sensed and feedback loop driven via a pure "non-mechanical" electronics Microprocessor controlled circuit (non bi-metallic contacts that is) through a heater switch (actually a Triac) that is a variably switched AC voltage and current source found in the latest redesigned main Digital Display Controllers. The newer present day PTC Heating Elements have NO "gas discharge devices" - period!

I have myself personally taken apart my present day Heated Mattress Pad's "Heating Element Sensing Module" that was recalled under that CLASS ACTION LAWSUIT against Sunbeam for faulty Heating Mattress Pads & Blankets. (see lawsuit settlement info further below)

Of course the/any warranty was voided out at this point unless you were actually sending in the defective "Heating Element Sensing Module" for that $15 settlement check. At which point if you wanted to open it up it was just a matter of 4 screws is all.

This was on my very last supposed 5-year warranted Full Size "single controller" Premium Heated Mattress Pad that was replaced not once, but 4 times under full Factory Warranty, and with a return shipping RGA label each time as I requested and demanded - notice I said "demanded". I surely wasn't paying for any shipping on something that was their fault to start with!

Btw - each time the new replacement Premium Heated Mattress Pad was washed only 1 time after 1 Winter season (approx 4-5 months use at best), and it was washed as per their washing directions btw - ONLY ONCE.

After the washing and drying the Heated Pad's power output was always down approx 1/3 to 1/2 less that of the full 180 watts of rated/stated factory designed output power. From a normal 3 or 4 setting I'd have to crank it up to a 7 or 8 just to get the same heat comfort. On my latest (degraded) Heated Pad (that I'm still currently using) I actually have to crank it to a MAX 10 setting after just 2 machine washings, so every time it was washed it seemed to degrade by roughly 33% or there abouts.

That Power Loss was determined by taking an actual DVM Ohmic measurement of the PTC Heating Elements themselves when brand new against that of a similar Ohmic measurement after washing it just once, which when brand new it will measure approx 50-55 ohms across the 2 pins farthest away from the NOTCH in the newer 3-pin connection blocks. I measured this same or very close Ohmic reading on a brand new Heated Mattress Pad in a Walmart store for comparison, and everything still measures the same as far as design goes. One Pad I measured actually was about 45 ohms or less if I remember right.

One of those prior 4 replaced Heated Mattress Pads mentioned above actually measured closer to 40 ohms, so I guess there is a bit of an Ohmic variance even when they are brand new factory wise. Again - all mine were the FULL SIZE model, so I'm just guessing that the Queen & King sizes will measure a bit differently in Ohmic value.

I've never had one fail on me just from normal use and/or from not washing it, as mine all seemed to fail (degrade) right after actually washing them. Unless everyone here and elsewhere online is just fibbing about that failure part, and they too are washing them to make them fail as well?? Just guessing on that last part though, as if the washing part truly is not the cause of degradation and failure - then something else definitely is wrong with all these CHEAP "Made in China" Mattress Heaters and electronic products in general, and at that point our own Government should just pull the plug on all this cheap JUNK from even coming into the USA from China to begin with! How this crap can even get a UL listing here in the USA is beyond me!

What really got me to wondering as to what was actually happening there at Sunbeam as of late was what actually happened there some years ago around (1997/98). See - some years ago after they almost went bankrupt the actual employees ate their pride and losses, and then more or less bought out the company to save it from going totally under and losing 6000 more jobs. It was the focus on 60 Minutes I believe it was. A big turnaround company wise in or abouts 2001/02, and with no real product complaints at all.

Then a few years later in 2003/04 is when all these present day problems started to arise, especially with all the defective Heating Blankets and Mattress Pads, etc. Probably all due in part from lousy Made in China electronic sub-component parts, and then those products flooding our store selves as a result. It's been getting worse and worse ever since the mid 90's - as to all this CHEAP failure prone "Made in China" crap hitting our shores!! It's always something new! If it's not LEAD found in their painted products then it's something else like tainted MILK products, or tainted TOOTHPASTE of all things! What nest?

I doubt that it's only Sunbeam Corp (or whatever their new company name is now - I forget) that is feeling that flack right now, as I'm seeing more and more cheap ass electronics based products failing shortly after purchases. AND - it's all Made in China too! Go figure huh? Just think about the huge landfill burden all that cheap Made in China failed junk is now causing us by filling up all our landfills with more worthless toxic mess!

Btw - The very last time my Premium 5-year Heated Mattress Pad was replaced - guess what? They replaced it with a lousy cheap ass made 1-year warranted replacement instead. When I received that lesser quality replacement I complained to them about it, but it just went on deaf ears, as the CS gal there was very RUDE to me to say the least, and didn't even want to talk to me! Instead they just gave me a CHEAP 1-year warranted model so they could just write me off and get rid of me permanently no doubt!

That last time around was just before the lawsuit of 3-4 years ago, and it proved to be a breaking point for me too - as to never wanting to buy another one of their products ever again!

There was a bright spot to it though, as it worked out quite nicely to be in my favor in the end. The good part about it was that they sent me out 3 more QUEEN size Premium 5-year Heated Mattress Pads (by mistake I think?), but they also never wanted them sent back either. Each time they just said to keep it. Weird huh? I'll say! I took all 3 and sold them for $45 each, as the store price was like $60-70 at that time. Their loss my gain! Oh well.

That right there was just another strange turning point as far as I saw it, as it just added to the continued poor Sunbeam service for one reason or another. Either that or they were just trying to get rid of more defective product stock?? POINT BLANK - Anyone's guess?

This was also the 5th time that the 4th prior defective Heated Mattress Pad was replaced FREE OF CHARGE with another Premium Heated Mattress Pad of same quality. Only problem with Sunbeam this last time around was that they BALKED on replacing the defective Heated Mattress Pad with an identical 5-year Premium warranted model, and for good reason. See - it was right in the mist of that Class Action Lawsuit that I didn't know was going on at that time. That's why!

BTW - In that lawsuit Sunbeam lost big time, and in doing so I too was contacted by them - as to that Class Action Settlement decision or outcome. They lost another ton of money (or company revenue as it were) in as little time as 4-5 years from that company's recent bankruptcy restructuring. One bad turn after another!

For details about the Sunbeam Electric Blanket Class Action Settlement contact Sunbeam® Bedding at 800-892-7684

Also see online articles regarding the same:

Class Action Settlement: Texarkana Gazette
Lawyer Turns Up The Heat on Sunbeam
Objection to Notice Successful

That lawsuit involved over 30 MILLION blankets btw!! So at $15 each that was one BIG hit in the pocketbook.

$450 million dollars give or take!

OUCH!!!!

Participants in that lawsuit must be owners of a Sunbeam blanket manufactured before May 1, 2000, and they must also destroy their old blanket (read why further below). Again - It is estimated that more than 30 million of these blankets were made and sold to consumers in the United States alone.

Again - as I said before earlier - the/any implied warranty was voided out totally once that defective "Heating Element Sensing Module" was cut out of the defective Heating Blanket or Mattress Pad. That or else after it was opened up for any other reason other then sending in the defective "Heating Element Sensing Module" for that $15 settlement check - esp if you weren't returning it under the settlement terms at that point.

Beings that I am a highly degreed Electronics Super Tech myself I knew that if there was any way possible to fix/repair my (degraded) Heating Mattress Pad myself then I was not going to sacrifice it by cutting out that supposed defective "Heating Element Sensing Module" - that what was in my mind the soul culprit of the Heated Mattress Pad's failure to begin with, and that it was at the very heart of the failure itself. AND I surely wasn't going to send it in at my own cost btw, not for no lousy $15 in settlement. NO WAY!!

I also now know EXACTLY what is in that "Heating Element Sensing Module" that Sunbeam is now asking you to PHYSICALLY cut out of the defective Heated Mattress Pad or Heating Blanket, and then send (it/them) back in to their Settlement Claims Office (I forget where it is now?), as per the terms of that Class Action Lawsuit (again at your own cost I might add) just to supposedly get a $15 settlement check per each defective module. My original Heated Mattress Pad had cost me $40-45 at either Kmart - Target or else Walmart - I forget which.

I decided NOT to waste the postage and time to do this if I could indeed fix my own Heated Mattress Pad myself, and then hopefully get more use from it - as you yourself or anyone else for that matter would surely hope to do. These are the latest ones that come with the digital display heat controllers and the 3-wire "sensing" connector!

AHHH - therein lies the problem, and it has nothing to do with NO bullcrap "gas discharge devices in the connector at the foot of the blanket" either - as there are NONE!!

There are only 4 electronic components inside that small (white in color) "Heating Element Sensing Module" - (3) resistors and (1) Amplifier transistor. That's it! All are SMT mounted on a micro PC board, and the (3) resistors all checked out OK to spec. The Amplifier transistor though is still in ?, as I have yet to locate an exact replacement part so I can eliminate that as being the problem with LOW wattage output.

It's very possible that it's a bad Chinese made Silicon semiconductor product/component to begin with - either that or else it is indeed leaking electronically while in use. That or else water from washing the Heated Mattress Pad has damaged that transistor somehow. If that transistor checks out OK then the PTC Heating Element itself is bad, and that is what is causing all these Heating Blankets and Mattress Pads to fail prematurely!

The reason I say this is because I already ruled out the Digital Controller being bad, as I swapped out Controllers with a known GOOD spare, and the same problem persists. The supposed bad Heated Mattress Pad's Controller worked just fine on my "yet to be used" brand new warranty replacement Premium Heated Mattress Pad. I'm still working on that "Heating Element Sensing Module" transistor part, and I think I have found the SMT device if the p/n is correct. Lets hope so anyway. Watch for my updates online, or contact me via email here if that is even possible.

These PTC Heating Elements that Sunbeam is using in their Heating Blankets and Mattress Pads design do have some drawbacks and inherent failure problems just by their very design to begin with. I won't go into them here, but the online Patent Spec outlines them in the various PDF files, and they can be viewed for free online by doing a Google search under Heating Blanket Controllers or else PTC Heating Elements for electric Heating Blankets.

When I find out more I will try and post the results here if that is possible

Hang in there and try and stay warm this Winter!

Frank - in Venice, FL
     
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Posted by Anonymous on 2009-12-22:
Like I've always said in the past - "if you are not part of the solution then you are just part of the problem" - in other words you're just a whiner.

People such as myself are professional TROUBLESHOOTERS (Due Diligence Inspectors of sort) that go out of our way to make sure that cheap Made in China garbage never reaches our shores, and never rips people off of their hard earned money - such as is the case as to what Sunbeam has been doing for years in selling DEFECTIVE Heating Blankets & Mattress Pads as well.

They KNOW they were doing it all along, but finally got caught and slapped with several Class Action Lawsuits that they thankfully have lost. Unfortunately they are still doing the same thing today - only now under a NEW Company name of sort for Insurance purposes.

Obviously none of the follow-up comments to my original post represent anyone who has a Degreed knowledge of Electronics, much less any Electrical smarts as well. Some would even have a hard time finding the wall outlet just to plug the heating device into much less understand how to use it properly, and that's because they are either TOO LAZY to even read the product's instructions (user manual) to begin with, that or else they are too illiterate to understand what is said there. I'll guess it's the latter - as by what I've read here in follow-up comments. I rest my case!

Whiners don't count I might add, as I've had my share of them throughout life. They do nothing in so far as solving any of todays problems, much less any of those of the past - all lawsuits aside that is. Take a look at our own country the past 8 years prior to Obama, and the 2 GOP idiots who ran it totally into the ground the way they did, and then ask yourself if it is any little wonder? There you go!

When I see 30 million Heating Blankets/Pads fail prematurely I have to ask myself - WHY? You might not, but then again - I AM NOT YOU! I am not a WHINER like you are! I AM A DOER! I get to the bottom of faulty products, I get things fixed, and I get results! That's the difference between me and you!

If more people took the time and learned how to read and buy QUALITY products that are made in the USA and even Canada then this country wouldn't be in the mess that it's in right now!!

When every house in the USA sports a "high tech" PV "Off the Grid" Inverter system I can just see all you posters here freaking out as well. If you can't figure out how a simple 110VAC Heating Blanket works (or in the case of Sunbeam doesn't work) then I wonder how you'll ever figure out how the ELECTRICAL POWER in your home works! Or in your case DOESN'T WORK!

I rest my case - not trying to be overly sarcastic!

Enjoy the reading if you can get to this point....
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Electric Blanket
Posted by ReeB on 12/10/2009
My mother bought me a Sunbeam electric blanket from JCPenny for Christmas(08) last year. I may have used it five times if even that. Thanksgiving night I used it. It burned my knee. Its the size of a golden dollar. I'm blessed it didn't do more damage. If you are thinking about purchasing one from Sunbeam, please reconsider. I still have the wound. The blanket is Queen size with two controllers on it.

     
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Posted by Anonymous on 2009-12-11:
I would like to note that ANY electric blanket can cause a burn. Worse, they can cause a fire. I would not have one. Too easy for the wiring to go bad too quickly.
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Electric Frying Pan
Posted by MAZIE on 11/12/2009
We received an electric frying pan as a wedding gift in November,1955[54 years ago] and we are still using that same pan, in fact we use it nearly everyday. It is to bad one can't buy quality products to-day.
We thank you for the great continued service we are having from this appliance.
     
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Poor customer service
Posted by Mjarod on 10/06/2009
BOCA RATON, FLORIDA -- The above referenced cord has failed to retract and is within the one year warranty period. Attempted the customer service line and after following numerous prompts, was told a customer service representative would be on the line-- and the line goes dead. Tried three more times, all with same result. Called number again to get the contact information for the nearest repair center. which was located in Louisiana. Tried their number and reached a recording saying to connect required a $5.95 connection fee. Terrible customer service. Never again will I purchase a Sunbeam product. Never could speak with a real person.
     
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Posted by Mrs. V on 2009-10-06:
Try this url:

http://www.sunbeam.com.au/Pages/Support/ContactUs.aspx
Posted by msnanny on 2009-10-07:
Use Mrs V's link if you are in Australia. If in the US or Canada try this one.

https://secure.sunbeam.com/ContactUs.aspx
Posted by Mrs. V on 2009-10-07:
Whoops. Thanks for catching that, msnanny ^_^
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