Suncom

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Sucky Service
Posted by on
GREENVILLE, SOUTH CAROLINA -- I have been with my boyfriend for almost a year, in that time we have had Suncom the whole time. Almost a year ago we upgraded our phones so that I could be added onto his plan. He was in and out of town a lot and had noway of getting in touch with me, so we went into the store and got a plan with two lines and the phones were buy one for $50.00 dollars get one free. Well we got the insurance and everything on them paying over $150.00 dollars a month to get everything on both phones.

Well the problem with Suncom is that our phones are still under warranty and we also still have the insurance and one of the phones have almost completely stopped working and the company wants us to send the phone in and to do without them for 2 weeks when my boyfriend is the boss and has to have his phone. They also told us that the insurance denied our claims that we would have to go through the company that has our phones. To upgrade our phones we would have to pay full price for phones minus $50.00 dollars that we have accumulated from having our phones for this amount of time.

Sun Com is the rudest, unfriendliest, and most money hungry company I have ever dealt with. I am also willing to pay the $200 dollar fee to have the phones cut off. I feel that if we went to any other cell phone company I would not have to go through all of this mess to get my phones fixed. So I guess that the moral of this is to make sure that the insurance is going to cover your phones and you will not have to pay more than you did to start with to get your phones fixed. I am having that problem now. I wish that something would be done for people so that other people don't have to go through the problems that all the other people have to. I am not just talking about the people on the phone or customer service lines, I am also talking about the people in the stores as well. They are most of the problem, they are all out to get the commission that they can get.

SO be careful when you do decide to get phone service especially now that Suncom has been bought out by T Mobile.
     
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CrazyRedHead on 2008-06-27:
If it is a manufactures defect that is covered under the limited one years warranty then the company will handle it. Only if it is out of warranty or it has physical or liquid damage then is it handled by the insurance, most times. You do have the options to cancel the service, although you will be hit with an ETF per line. Since you added onto his plan it is per line. Don't be surprised when you find out that all cellular providers work this way.
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Reply To Suncom Employee
Posted by on
CHARLOTTE, NORTH CAROLINA -- I just read all the reviews of Suncom because I was considering switching to them because I hate AT&T. Looks like there IS NO good phone service out there that has good customer service, but the comment from the Suncom customer employee really stopped me in my track. First of all, who do you think you are? Yes, we all should bite our tongue every once in a while, but don't you think that after calling over and over and OVER again to get a problem resolved that it would get a little frustrating? You tell us to be nice after hours of on hold with incompetent employees that don't even know the service or the product they are selling? Please. Your act like you did the lady a favor by correcting her 2000.00 phone bill and asking us why we get mad over an extra 25.00 charge. Do you realized how stupid that sounds?

First of all.. that Suncom would make a 2000.00 extra charge mistake.. is absurd and the fact that you act like you did her a favor because you actually helped her and took it off because she was pleasant?? Come on..get real..THAT IS YOUR FREAKIN JOB EVEN IF THE CUSTOMER IS PISSED ABOUT IT! WHO DO YOU THINK PAYS YOUR SALARY???? WE DO!...CUSTOMERS DO!.. and the fact that you post how you guys sit around and mute the customer and conference them in to other employees to laugh is childish and disgusting. I would have fired you on the spot and all the other employees who do that! YOU GUYS are the reason that so many people complain. Maybe you will grow up one day and realize that YOU took that high stress job and YOU get paid for it by customers.

If Suncom didn't have customers, you'd be out of a job. The fact of the matter is... ITS YOUR JOB..you are not doing us any favors by correcting our bill! Please! If we fuss and fume...well, too bad...deal with it, or go get another job where you have no dealings with the public. Most customer service agents don't have the personaility or the patience to deal with the public and if you are losing your temper with the customer and muting us and putting us on hold just to get us back, well go get another job...I am sure there is not one customer out there that wants part of their monthly charge to pay your salary. DO YOUR JOB and quit thinking you are doing US a FAVOR!!!!
     
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cherpep on 2008-05-15:
Soooo... you're complaining about a company you never did business with? This is emotional ranting about another review? I think this should be a comment on that review, not another topic. Also, while it's good to sympathize with another's situation, I find it unusual for someone to get so angry over a situation such as this, particularly involving people and businesses they have no association with. Odd.
Slimjim on 2008-05-15:
Agreed. As a response to a specific topic, it would have made sense to rebuttal it as a follow up comment.
Anonymous on 2008-05-15:
Agree with Cherpep and Slim. Speak in the first party on the review or company in question.
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Eronious charges for calls we did NOT make
Posted by on
29016, SOUTH CAROLINA -- My husband I left a company we really liked to move to SunCom, because we did not require a large minute plan. We do not really use that many minutes, normally about 300-350. This is why we got the 500 minute plan.

Well, we did not look at the bill details, because we pay online, until we noticed a large bill. Our phone was making "phantom" calls as they are termed.
This apparently was a result of our phone getting wet. $500 dollars worth of calls. As we rarely use minutes, we immediately called to dispute. The phone was making phone calls during the business day. We are both teachers, and we definitely do not make calls all day long, and we tried to explain this to SunCom. It would be impossible for us to use our phone all day during school hours (especially since it is left in the car, as we do not get a signal in the building and are not supposed to have our phones in class anyway).
There were also numbers we had never seen before, and to places we have never been or known anyone to live.

The supervisor's response was "turn off your phone until you get another one, and good luck". She told us that the company "did not look to the past, only the present and future, and therefore is unable to address any past billing problems". We have contested this, and finally they said the best we can do is give you $50 for the inconvenience of our not being able to look back at the previous charges.

When a similar incident happened to a Cingular customer, these were credited immediately, and the phone was replaced.

Now we have written several emails and spoken to several individuals on the phone. One "supervisor" told he would return our call and never did. Any time we try to speak with someone, they are unavailable, and those available do not handle the problem directly. We have now canceled our contract with them, costing $200 dollars, which is far better than having to remain with this type of company and "customer service". Customer service refused to compare the outrageous bill to our past minute usage. This would have shown them that we rarely exceed 350 minutes. They were very short with my husband, and one supervisor even hung up on him when he continued to try to work the situation out, saying "there is no more I can do for you today"...click.

We just do not talk that much on the phone as teachers, coaches, and parents of two small children. Who has the time. We just wanted a basic phone, nothing fancy, and a small simple plan. If we had the desire to talk that much, it would have made sense to upgrade to the "unplan" and not deal with extra charges. But logic clearly does not apply with this company.

We are now contacting our local news station and news paper, as well as posting comments. We would hate to see others choose this customer unfriendly company who does not even choose to listen to the problems of its clients. We did not initiate these calls, and yet are being billed a hefty sum of money for them. Beware. We are headed back to Cingular.
     
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imjustasteph on 2007-05-02:
Wow I hope you get it resolved...I'd say contacting newspeople is the way to go. No company wants negative publicity...
Bonus on 2007-05-03:
Negative publicity does suck, but I can honestly say that I have never dealt with the 'phantom ca;;' issue and I have worked with SunCom for a while now.
It seems very unfortuante that no one would try to help you and my heart does go out to you. If you did speak with one of our SUPs then their hands werer probably tied due to some SOP deal, but you'd still think that there was something that could have been done.
Were you able to get the credit, and just ended the contract for the 200.00 ETF to not have to deal with it in the future, or did you let the 500+ stick and goto collections?
sciteacher on 2007-05-04:
We unfortunately got stuck with the $500, which we had to pay, plus the $200. And for teachers, well you know that is not something we can afford. No one would help us, and I hate to go with the neg. publicity, but we really have no other choice. We have contacted the FCC and obtained legal counsel. I have also sent a letter to the CEO of Suncom(triton?). My next step is negative publicity if advised and to report the action to the Better Business Bureau. We have been good customers, and have always had low minutes (if our phone history would have been checked). So, I am trying to do what I must. With two young kids too, that money should be used for their needs, not for a phone bill we should not have to pay. Thanks for responding Bonus!
Wilsonian on 2007-05-18:
SunCom Stinks! They really DON'T get it.
TickedoffCris on 2007-09-12:
sciteacher, what was the outcome of your next step? I'm just starting a dispute with this money hungry company and I can use every bit of advice. Feel my pain: I'm stuck in 4 contracts which translates to $800 in early termination fees.
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Poor EVERYTHING!!!!!
Posted by on
JACKSONVILLE, NORTH CAROLINA -- After hearing all the complaints from other people about Suncom and their service, I continued to keep my service with the company. I have been a customer for almost 2 years, since 2005,
I received a text message stating generally that I was APPROACHING my spending limit and I should dial *11 and pay on this bill before I was suspended. well needless to say I went to handle this situation ASAP. I paid this company $60 bucks of the $146 that I was told by the representative I owed and went on my merry way.

I asked for a detailed listing of my bill from the manager of the Suncom store. I was told that the store could print my detailed bill out and I could come in a do that. I spent almost 2 hours in a Suncom store and I got nothing!

I called the so called "customer care" number and told them about my issue and my complaint and needless to say. they didn't care...what good customer service. well I was told by a supervisor at customer care that I owed $94 and some change left on my phone bill. well I paid no mind to that because it was well under my "spending limit".

Well on 04/23/2007 I tried to call a friend and I got connected to Suncom and when I hung up and tried it again I got connected to Suncom again soo I talked to the representative and she connected me to customer care once again. well in the end my phone was shut off. I had no notice that it was being shut off. I thought that when I paid some cash on this it would stay on. the company
took it upon themselves to shut my phone off.

The companies customer service is very POOR...some of the representatives were very rude and acted as if they didn't care. I did my part and paid my some of this bill before it has reached my mail box. and then I turned around and paid some more money on this bill to cut my phone back on. The company is very misleading. they mislead me and told me later that the price of $146 was only an ESTIMATE of my bill. I... was told initially that my bill "IS" $146 not it was ESTIMATED at $146. On top of making things worse the representative that I talked to told me on the lines that Suncom didn't have to disclose any information about this account and that they didn't have to send me a text that I was approaching my spending limit.

I could understand that it was a courtesy to send me a text but my point is that they did. they did send me a text. and I paid for what I was led to be a sufficient amount of money to put me well under my spending limit and instead of sending me a text or giving me a call. the company went ahead and shut my phone off. I have stood in a Suncom store for hours in the past few days...and I have talked to a couple hands full of people in regards to my account and I have gotten no help and have not been accommodated for being a loyal customer who by the way has paid her phone bill in full if not more every month without late fees. Suncom has very poor customer service skills and their company doesn't care about the loyal customers. Their representative cop you out to be liars and they are very rude all around and I hope that they realize that without me...a customer and account holder they wouldn't have a job. I hope that the increase of complaints drives this company in th hole.
     
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Bad Customer Service
Posted by on
CHARLOTTE/CHARLESTON, NORTH CAROLINA -- After 2.5 years with Suncom I have just about had enough! They say they "Value" your business, in the end they only value your wallet. Had an issue today where my bill was not past due (Payment mailed 3 days ago, but the system had automatically suspended my service because I hit a "Credit Limit". Credit limit with a phone company? The only reason I hit the "Limit" is because I have an additional $22.00 of roaming from traveling. I am on an "un-plan" and because they did not receive my payment of $90 yet, and the new month billing hit (Did not even get the bill yet), they shut off my phone for being $11.21 over my "credit limit".

I have got a daughter that has strep and my girlfriend NEEDS to be able to get in touch with me should she need to go to the hospital. In addition, my mother-in-law has a medical condition that make it imperative that she can reach us when needed.

Suncom has put this entire family in harms way tonight for a lousy $11.21!!! Why do companies always have to be worried about money, and not about the quality of services they provide their "Customers".
Examples
----------------
----I have a cell tower in Charlotte, near my home that I have had problems with for over a year. After complaining MANY times, they tell me they have no plans to correct the issue. There are 15k cars a day that pass through this area and MANY people have the same problem, but they refuse to do anything about it!
----Customer "Service" associates that do not care about anything dealing with service, or QOS (Quality of service. All they are there for is to suck you in and get you ties into a contract, and take your hard earned $$.
--- Bad automation, bill are put toward your "Credit Limit" before you even see them, you can be shutoff at any time even before you have seen the bills to see if there are any incorrect or fraudulent charges.
--Contracts that you are tied to no matter how bad the quality of service (QOS).
--Customer service associates and managers that do not care who you are. I am not some 16 yr old that cannot pay my bill. I am an adult that travels, has a family to worry about, career to keep going and needs a cell company that gives a rip and will allow me to stay in contact with my sick loved ones!

In the end companies are getting too damn big for their own good. All they want is your money and do not care how they get it as long as they do. Decent customer service is a thing of the past!

My background? 35, Professional, a 13 yr IT Project Manager who knows how to keep my clients happy and to resolve issues. This is my job and my career, maybe Suncom should take a few lessons from their customers on how to treat their customers!

In the end, I will NEVER recommend that anyone go to Suncom, and certainly think again before getting locked into a contract that will get you nothing but headaches and put your family at risk!

This complaint is also being mailed to the following corporate address as well as WCNC tv in Charlotte, NC:

Corporate Headquarters address Top
SunCom Wireless, Inc.
1100 Cassatt Road
Berwyn, PA 19312
(610) 651-5900
     
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Charges
Posted by on
The telephone companies are looking for every avenue of income, while failing to live up to their responsibilities or their contracts. We have a two-year contract with SunCom, the “Truth in Wireless” company for $50.00, for two phones, guaranteed it would not be more than $50.00 a month. Almost every time, there is a charge for something additional.



The latest is called “Add’l Ilink+ OB,” or “Add’l Ilink+ I/B.” Totaling $1.06. Not much but when you are a senior, every dollar counts. No explanation shown any place on the “itemized” bill, but on the Internet, it’s described as hooking up with your computer, something I have never attempted. SunCom also replied to my question about the charge with a “if you accidentally pushed the button and it connected you are charged,” and then complimented themselves on their “dedication to great service.” Unless you want to go without a phone, the average person is trapped.



Our second phone, on which the charge was made, is used for phone calls only. No photos, texts, music downloads, or anything else, simply what it was designed for --- a phone. Some text messages appeared once and I called the company, and was told that if anyone “texts” me (even without my permission or knowledge) I would still be liable for the cost. Pay for spam? Is that next?



This phone rings only four times, then goes to voice mail. I asked if they could have it ring longer as voice mail does not help when an emergency call comes in (I am a fire volunteer) but SunCom said they could not do that and I should contact the maker of the phone, Nokia. I did and Nokia said I should contact SunCom.



When we first received the phone, we accidentally sent a text out (actually went to ourselves) and were billed for it. I requested the texting be disconnected so that it would not happen again. Contacting them by telephone, SunCom said it could be disconnected; but when going to their store thirty miles away, they said that was impossible. They also assured me it took some four or five pushed buttons to send any text. Not true, the actuality is that you can send a text message easier than make a phone call.



I signed up for $50.00 a month, not $51.06 or $52.00. We are so advanced in making these wonderful instruments that there is no longer just a plain phone, which is all I wanted it for. (And if truth were known, a lot of other people want the same thing.) If I want to text someone, I will use e-mail. I do not need the news, comics, photos, downloaded ring tones, TV shows, the weather, or any other items, adding to the price.



Sorry for the length of this, but it seems that since I signed a contract and do not use their other services, regardless of availability, I should be able to pay the contracted for amount each month. Of course, if I did want all the other bells and whistles, I would pay for them. Some safeguards preventing this should be in place. I guess they don’t have phones like that but they really should.











     
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Customer Service
Posted by on
MYRTLE BEACH, SOUTH CAROLINA -- I have an 82 year old neighbor who enlisted my help with an issue she had with SunCom. Approximately 4 yrs ago she had purchased a SunCom plan and phone. She has always paid her bills on time. In April her phone stopped working. She took it to the store where she had purchased it and asked to have it repaired. The man in the store was busy at the time and apparently did not want to take a lot of time with an old lady. He told her the phone was too old to be repaired and handed her a new cell phone. She wanted her phone repaired because she was used to it and it was large enough for her to be able to see the keys. He did not take the time to explain to her that by accepting this phone she was:(1) enterining into a new 2 yr. contract (2)explain the phone to her (3)watch to see if she could even use the phone (4) Tell her she had a certain amount of time to return the phone.

She brought the phone to me and asked me to program the speed dial to her family members who all live out of town. I told her then she would never be able to use this phone. It is too small. She suffers from an eyesight problem that is slowly causing her to lose the sight in one eye. But she wanted to try. So I took the phone from the box and programed the speed dials for her.In the two months she has had this phone I have reprogramed it at least twice. Because of her eyesight, she can't see the small buttons and messes up the settings. Finally, last week she became so frustrated, she called SunCom and told them to cancel her number.

A few days later someone from SunCom called her and told her she owed the $200 cancellation fee. Since she does not understand about cell phones and such, she did not understand by accepting that phone she was in a new 2 yr. contract. She just knew she had not signed anything and she had always paid her bills on time. She was told she would pay that $200 or they would turn her over to credit collection! It scared her.

This is when she brought the situation to my attention. I called the 800 customer service number and asked the young lady there to explain the situation to me. After inquiring of my neighbor if she had her permission to speak to me, she explained about the 2 yrs contract. I explained to her that my neighbor could not see the phone and asked if the phone was returned, could she get out of the contract. The CS rep explained she could not make that decision. We would have to take it to the store were it came from and the store manager could make that decision. I asked the CS rep to tell me how much my neighbor had use her phone in the 2 months she had it...61 minutes the first month and 80 minutes the second month. The next day,(Friday June 30,'06) I took my neighbor to the store and asked to speak with the manager. After waiting approximately 10 to 15 minutes for him to come out of the back. I explained to him the situation. He made a show of pulling up the account on the screen, claimed he did not know why CS would think he could do anything about the charges, called "retention" on the phone and asked them if there was anything that could be done. They apparently told him no and he repeated to me there was nothing that could be done. I thanked him for his time, told him she would not pay this $200, took my elderly neighbor and left the store.

I again called the 800 CS number and asked for a supervisor. The young lady who answered the phone put me on hold a few minutes, then came back saying that while we we waiting for a supervisor to become available would I explain the sitution to her so she could be documenting it on the computer. I gave her the number asked her to look on the computer and she could see the history and know I was authorized to be handling this situation. She did so and I brought her up to date about the store visit. She put me on hold again for a few minutes. Another lady came on the phone and said she had read the history and she was sorry but there was nothing they could do. The store manager could have issued a credit to the account if he had been so inclined, but they could do nothing there. I do not seem to be able to find a means to get any farther up the food chain at SunCom. If someone knows, please let me know.

Now I am really mad! In my opinion this store took advantage of an old lady who had no idea what was happening. I am planning my course of action! Here it is.

First of all, since my neighbor's credit score is high enough that a $200 charge will not effect it, I have advised her not to pay it. I will write letters to all credit reporting places and explain the reason she is not paying it. Besides, at 82 she will never apply for credit ever again.

Second, I am going to the FCC, to the SC Office of Consumer affairs, to the Horry County, SC Senior Citizens Council, the SunNews, and the local radio stations and tell them this story. If anyone can suggest anyone else please do so!
     
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Ponie on 2006-07-02:
If this were the usual situation we read about here, I'd say 'Read The Fine Print.' This is an exception. Although I don't know if this would affect her signing up for phone service with another company, I'd tell SunCom to stick it where the sun don't shine. Let them turn her over to collections! I hope you follow through with notification to all the agencies you mentioned. Just a thought: How about contacting both your Federal and State Senators & Congressmen? Kudos to you for looking out for your neighbor.
Brenda Leah on 2006-07-02:
Usually you have to sign something saying you want to extend your contract. I had to with Verizon when I upgraded my phone. Do they have her signature on file for permission?
warddw1526 on 2006-07-02:
For farther up the food chain, you could try asking for a customer relations department. Most cell phone companies have one, but will rarely tell someone on the phone about them. The CR department may not have a direct line, but usually have a mailing address or fax number. Try looking on the SunCom website. Their definitely should be a signature for the upgrade if it was done at the store.
glc on 2006-07-02:
Libby: First, I applaud you for acting on behalf of your elderly neighbor. It is disgusting to read about a store, or a salesperson, or any entity that takes advantage of someone in their 80's. Please publish the name of the store and/or owner on this and any other consumer forums. Try contacting your local TV or radio station. I have seen slightly larger "pay-as-you-go" phones with larger, easier to see numerals. This might be the best bet for your neighbor. Good Luck and God Bless!
Doc J on 2006-07-03:
There's a real need for professional "senior advocates" to explain today's "jargon-rich", sales spiels, contracts, and such. The recent confusion over Medicare D intimidated thousands of seniors. Seniors make for great prey...they fail to understand the rapid fire double-speak of the twenty-something managers and are rightfully fearful to admit any type of "diminished capacity" when they are exploited. I applaud the poster's help for a neighbor. Good luck!
rhondam718732 on 2006-07-05:
Automatic renewals do not require a "new" signature unfortunately and can be done even over the phone if you add to your package, change your minutes, etc. As far as not paying the $200; that would not have been my advice. Just read through the collection complaints on this site - the letters and calls will more than likely be far more stressful and harmful than paying the $200. I do applaud you for helping your neighbor as well, and think it is sad that she was not treated properly when she brought the phone in.
Anonymous on 2006-07-05:
Myrtle Beach, how's the weather? 1/ Before you enter into a SERVICE CONTRACT, aside reading it, ASK the representative "ARE THEY'RE ANY CANCELLATIONS FEES." b/Ask them to point it out on the contract. By the way, Verizon Wireless is getting rid of those cancellation fees, so now they're prorated, you might want to check them out. However, in regards to your problem, you might want to get a hold of the Clark Howard Consumer Action team (though I have my doubts you will) here's the link (http://clarkhoward.com/inside/ask_team_clark.html)
Good luck
libby on 2006-07-10:
Last week I posted a CS complaint for my 82 yr.old neighbor. Just wanted to catch everyone up to date. I mailed a letter to the CS department in Charleston, SC on Wed. stating the position and with a proof of delivery.I checked the computer on Thursday and SunCom had received it that morning at 8:30 AM. I had warned my neighbor not to talk to SunCom on the phone because I felt they would call trying to confuse her and would tape what she said. Thankfully,she took my advice. When they called her on Friday she told them she had nothing to say; "the letter said it all". I told her if they had anything to say to her, they could put it in writing.

I am waitng for today's (Monday) mail. If they have sent her a letter removing the charges I will post here, if not, I will follow through with sending copies of the letter to all of the places I mentioned in the original post.

OBTW..for the writer who posted I should contact Clark Howard, I moved to Myrtle Beach after living for 20 years in Atlanta. My kids tease me that Clark Howard is my Guru! That is OK with me! I have learned a lot from listening to him. Unfortunately, we only get him an hour a day here in MB.

Thank y'all for the words of encouragement. Libby
libby on 2006-07-12:
More on the continuing saga of my 82 yr old neighbor and SunCom! See above post.

My neighbor did not receive any mail from SunCom on July 10th but I did on July 11th. It was a form letter saying they could not discuss her account with me! However, if I would fax them a copy of power attorney saying I was authorized to handle her affairs they would then discuss the account with me! I never asked them to discuss the account with me.. the letter I wrote very clearly stated I was writing it for her and she signed it!

I did fax a letter to the number they had given me along with a copy of the original letter and explained I did not want to discuss her account and if they had anything to say to her to put it in writing and mail it to her.

Within 30 minutes of my faxing that letter, SunCom called her again! Told her if she would come back to SunCom they would drop the $200 charge! She told them she never intended to use a cell phone again and hung up.

So today I mailed letters to SC Department of Consumer Affairs, BBB of Coastal Carolina, Horry County Council on Aging, and faxed letters to the FCC, Colonial Mall Management, and SC Representative Liston Barfield. I don't really expect any of them to do anything for my neighbor, but figure if enough people will file complaints in public places, maybe SunCom will not find it so easy to take advantage of a senior. My next step will be to file complaints on every public complaint site I can locate.

Libby
libby on 2006-08-21:
I just wanted to let everyone know the situation with my neighbor and the local SunCom store was corrected by a very professional young lady in the Executive Response office for SunSom. I had filed complaints with several organizations and apparently one of the knew where to send the complaint. I wish to commend Ms. Johnson for her professional attitude. She cancele my neighbors service and credited the $200. as we had asked. My neighbor was issued a pro-rated bill which she has paid and I returned the phone to SunCom's corporate office. All is well that ends well.
Libby
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Billing and Contract SunCom Rip-Off
Posted by on
CLIMAX, NORTH CAROLINA -- After my husband had heart surgery, he decided he should get a cell phone. Knowing nothing about cell phones or services, he went with SunCom whch seemed like the best service for his needs.

He had 1000 minutes which he never exceeded. In January, 2007 he received a bill for overage minutes. We contacted SunCom, because he kept up with minutes on his phone and it showed no overage. They refused to prove the overage with an itemized statement unless he paid a $3.00 fee for said statement.

He told them when his contract expired, he would be changing service. He did just that on May 7, 2007. Now, they have come up with a bogus 30 day cancellation notice. He still has a copy of the contract he signed, which was fulfilled in total. There is absolutely nothing about a 30 day notice. Nor, has any company I've had service with (Cingular and Alltel) required such a notice.

When I complained about this, the representative told me I could take a copy of the contract to the local SunCom store and they would review it. We did just that the following Saturday. Total waste of time. We were told it didn't matter what the contract said. It was Suncom's policy to require a thirty day notice. With all the calls both he and I made to SunCom customer service telling them he would be leaving SunCom, nothing was mentioned of this notice.

Because we were set up for electronic withdrawals from our checking account, they took the money through June 1, 2007. Imagine our shock when we received a bill in June going through July 1. We should have received a refund check for May 7-June 1. I immediately stopped the electronic withdrawal. So, this month, we got a statement for 6 additional days in June (to fulfill the 30 day notice,) plus a $5.00 late fee. What a rip-off. All of our dealings with SunCom have left a bitter taste for this company and at this point, after trips to the store, phone calls to customer service, etc., there is nothing they can do that would ever convince us to return.
     
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warddw1526 on 2007-07-24:
Most cell phone companies have such a clause in their contract in regards to the 30 day cancellation period. This is the first time I have ever heard of it being enforced.
towersurge13 on 2007-07-24:
My wife has switched cell phone service four times and never had to give a 30 day notice. It may have been in the contract, but as you stated, has never been enforced. The fact remains that the contract I signed had no mention of a 30 day cancellation policy. I'd like to know how you can fulfill the terms of the agreement you have signed and then, abracadabra, they magically expect you to do more than you signed up for.
towersurge13 on 2007-07-24:
My wife did the original post for me and I answered your comments. Just in case there is any confusion.
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SunCom Unplan "unlimited minutes"
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SunCom Users Beware!

On July 19, 2006 a SunCom Accounts Manager told me that when SunCom originally started the Un-Plan (that allowed unlimited minutes for calls in the US) they did not prepare themselves for so many customers to actually use “unlimited” minutes. Therefore they have begun dropping customers with the original “unlimited minutes” plan rather than renewing their contracts if they have been using 5,000 minutes or more within a 3-month period at a time. They are calling this an “excessive use of minutes” even though the plan states that it is an “unlimited minutes” package. As I was told by the SunCom Accounts Manager “It is not profitable for SunCom to continue to keep customers that have the original Un-plan regardless of how long they have been a SunCom customer or how well they have paid on their accounts” The new contracts now state (in small print) that the Un-Plan unlimited minutes package reflects usage that does not exceed 5,000 minutes within a 3-month period at a time. On an average of three months that’s only using your cell phone for 1 hour and 32 minutes a day. They continue to advertise “unlimited minutes” in all their advertisements, but fail to say or have in large enough print to read that “unlimited minutes” does not mean unlimited minutes. I have been a Sun Com customer for 6 years, never late on paying a bill, and have even convinced many people to change their carrier to SunCom over the years. Did it make a difference to SunCom? No, as a matter of fact – When they called me to let me know that my contract (my third contract with them that is up in August) was going to be dropped they were rude and treated me as if I were something smelly and nasty on the bottom of someone’s shoe. When I called back, and spoke with the Accounts Manager - not only was I not offered an apology for how I was treated, but also told that an optional plan would not be offered, because those of us from the original Un-Plan were considered to be “a risk to the company”. So those of you with the original Un-Plan beware!


     
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Hugh_Jorgen on 2006-07-21:
They certainly have a right to change their pricing plan if one of them proves unprofitable. They lived up to their end of your contract and it looks like they gave you plenty of time to find another plan or carrier.
Anonymous on 2006-07-21:
SunCom sounds like bad people. Thanks for the info
punkaroo2u on 2006-07-21:
Hugh Jorden,
In response to your comment I ask that you go back and read my posting again. The issue is not weather they have the right to change their pricing plan if one of them proves to be unprofitable or not. Any and every company has that right to do so, the issue is - Misrepresentation by current advertising for a service that is not what is advertised. At no time do they state in their television or radio commercials that the Un-Plan “unlimited minutes” is in fact a limited minutes plan. To the contrary – it is not until after a new customer signs up for the well-advertised UnPlan of “unlimited minutes” that you become aware of, and see in small print that the unlimited minutes package reflects usage that does not exceed 5,000 minutes within a 3-month period at a time. That is NOT an “unlimited minutes “ plan. It is not a matter of did they live up to their end of a contract or not. That was never in question. If you read closer you will see that they are contacting customers the month prior to the end of their contracts (regardless of how long they have been a SunCom customer) to let them know that they would not be offered a continuation of their original contract or offered any other optional contract. Instead they are extremely rude, refer to us as “a risk to the company” to even consider allowing us an optional plan, yet still advertise that our plan boasting of “unlimited minutes” still exist. Since posting my complaint I have learned that there is a Class Action Law Suit against SunCom for their false advertising as well as lawsuits against their major spokes person Harry Conic Jr. Also the Federal Trades Commission is already involved. So as I wrote before – SunCom customers beware!
Anonymous on 2006-07-21:
punkaroo2u good information thanks
Llydredd on 2006-11-06:
Can anybody tell me whether or not there has been a class action suit against Suncom and if there is one where can I find this information.
boogie on 2006-11-07:
yes Suncom is being investigated by the Federal Trades Commission. And there is a Class Action Law Suite as well. If you have the time to participate in it. They are counting on you "not to have time" Call a Lawyer and see if you can be put on the list of many. I am sure there are very hungry Lawyers out there that would love to get a piece of the pie...it will be a bit of a wait but, maybe worth it to you.
jmuhorn99 on 2007-01-26:
Actually, as a part of the service agreement, it does state the excessive usage clause and it's very clear. Also, it wasn't 5000 minutes over three months, it was 5000 minutes each month for three months or more. Besides, the accounts that were closed were done without a fee (even though it could be, since the user was breaking their part of the contract) and the accounts targted were users with much, much more than 5000 minutes a month... more like 10,000-25,000, which is 5 to 14 hours a day. Also, I'm wondering where you got the information about the class action lawsuit and that Suncom is being investigated by the FCC. Unless you started both of those, that's hearsay.
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