[X]
Feedburner count

Sunoco

Star Empty star Empty star Empty star Empty star
10 Reviews & Complaints
www.sunocoinc.com

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Damaged Our Car
Posted by Ravenshadow112 on 07/15/2013
LAKEWOOD, OHIO -- Our van was slightly shaking on the highway. Trying to fix it before further damages, we took it to Mr. Ralph at Sunoco. According to what he said, this guy has fifty years of experience. The next day, he claimed it’s already fixed after he charged us $335. He told my father that another $70 was for diagnosis, $50 to fix an issue with the brakes, and $100 to fix the shaking. That isn’t even $200, but when my mom went to pay him, he charged her without knowing how he closed the deal with my dad. We brought the van – unfixed – and instead of shaking, it stopped working completely. My dad talked to him about overcharging us, and he gave us $50 back after busting the van. He said he changed some specific part that he THOUGHT was the problem.

So the summary of this story is he charged us over $335 for breaking our van. He said I’m sorry, I don’t know how to fix it, only after charging us all this money. Thanks to another mechanic – who fixed it in less than two hours - the van is okay. If Ralph can’t fix a small problem like that, I wonder how he’s making so much money ripping people off.

     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by ok4now on 2013-07-15:
Moral of the story: Never take your vehicle to a Sunoco gas station for repairs.
Posted by BigAl on 2013-07-16:
I am not positive but I think Ohio requires an invoice on all auto repairs stating what parts were replaced and the labor charged for the repair. If I were you I would investigate online to see what is required and compare it with what you received.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Ripoff/ Bad Businessman
Posted by Deannatunno on 05/13/2013
POUGHKEEPSIE, NEW YORK -- I Brought my car in for repairs, small oil leak. Having little money and an infant, I put my trust into this business owner. I received the call that my car needed multiple repairs, with an infant and not wanting to put my child in danger, I told him to do the repairs. I used my remaining student loan money to fix the car(which Larry the owner was aware of) when I arrived to pick up the car, the car wouldn’t start and when the owner finally had gotten the car to start, blue smoke came out of the engine/this never happened before, he said it was normal after what the shop had done. The next two weeks the car fell apart, leaving me with a massive oil leak. I had to borrow a family members car to go places with my infant. When I notified the owner, he told me to bring the car down to take a look, so I did, and of course... more problems. I have no money or saving left so I told him that I would just pick the car up, he then told me that I owe money for a half hour service($41 dollars plus tax). I refused to pay the fee and he refused to give me my keys. If I had knew he would charge for taking a look at my car I would have never brought the car to him. bad businessman!
     
Read 2 RepliesAdd reply

User Replies:Close comments

Posted by PetulantVol on 2013-05-13:
This sounds like one of the shops that takes advantage of women. You should sue the idiot in small claims court and get the local investigative reporter on his case.
Posted by trmn8r on 2013-05-13:
You didn't list any diagnosis on the first or second visit, so it is hard to know what happened. What work did they perform on the first visit?

It is hard to evaluate your complaint without a few more details. "Car fell apart" in relation to an oil leak or smoke isn't very descriptive - that usually means something mechanical broke.

Charging you for a half hour of work is not necessarily out of line, depending on the circumstances.
Close commentsAdd reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Harassment
Posted by Italianmystery on 07/23/2012
HALFMOON, NEW YORK -- I was having trouble with the gas pump. The manager got on the speaker but I couldn't understand what he was saying, so I went into the store to ask if there was something wrong with the pump, and the manager told me I was stupid if I couldn't get it to work!

I told him I would go elsewhere for my gas and also told him he should learn how to talk to people, and I left. As I was leaving, the manager came out of the store and stuck his middle finger up at me!! He should be fired immediately! I plan on filing a harassment suit against Sunoco.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by MRM on 2012-07-23:
Wow! I find it unbelievable that he would do such a thing!
Close commentsAdd reply

No receipt paper in pump
Posted by Mountainred85 on 11/26/2011
This gas station has not had paper for cc receipts for months. You pay outside and expect not having to go inside and get you receipt.

     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Skye on 2011-11-26:
What has the manager told you when you told them about this?
Close commentsAdd reply

Minimum purchase requirements for use of visa card
Posted by Peg21028 on 09/20/2011
This store requires minimal purchase of five dollars to use Visa card or other credit cards.
     
Read 10 RepliesAdd reply

User Replies:Close comments

Posted by Skye on 2011-09-20:
I know lots of places have a minimum charge, because the the credit card machine costs big bucks, and anything less then a $5.00 purchase, just isn't worth the processing fee's they have to pay.
Posted by Anonymous on 2011-09-20:
Sunoco is too big to be requiring a minimum $ amount for using debit/cc purchase. If it's a small Mom n Pop store, sure, but not these giant chain companies. Whenever I see this I just walk out and tell them if I have to pay another 45 or 50 cents to do business with them, I'll find someone else that doesn't do that.
Posted by trmn8r on 2011-09-20:
As a long-time and devoted credit card user, my memory is that minimum charges used to be common but no longer are.

I am tempted to agree with j_c that Sunoco is "too big to be requiring a minimum," HOWEVER Markleysburg is in the middle of nowere. I've been there.

I don't mind CC minimums myself, because I have come to accept that retailers pay significant fees (2-3%) for CC transactions.
Posted by GenuineNerd on 2011-09-20:
Who buys only $5 worth of gas anymore? $5 is just a little over a gallon now. Especially with a credit card.
Posted by clutzycook on 2011-09-20:
I was going to say that I don't think I can walk out of a gas station for less than $10 nowadays.
Posted by Kris10 on 2011-09-21:
A lot of Sonoco chain stores aren't corporate owned. A lot of them are privately owned. That may be the reason for the 'minimum charge' here. Like Skye said, they have to pay huge fees on credit cards transactions.
Posted by oldisgood on 2011-09-21:
there is going to come a day in the near future when credit card companies are going to charge us a monthly users fee. When that day comes this old person is going to go back to using plain old MONEY. Why anyone would charge nickle and dime items to a CC is beyond me. I do not blame any business for their minimum requirement. With a really small purchase the charge by the CC company to the merchant could be more than the purchase.
Posted by Nohandle on 2011-09-21:
To me it's not so much the amount of the sale but amount of profit for an establishment. For some it just isn't feasible to lose money in order to please the consumer. Business 01. oldisgood said it best.
Posted by trmn8r on 2011-09-21:
I charge small purchases to my CC, simply because I get to use someone else's money for a month. Then, I can pay for all my purchases at once using my own money. It makes it much easier to handle my checking account.

When they start charging us to use them (this was being phased out when I first became a CC customer) I'll think about going back to cash - it depends how much they charge.
Posted by oldisgood on 2011-09-22:
I wasn't talking about a CC Annual fee. I was talking about a monthly fee similar to what banks do. I too charge most everything over $20 so I can use their money for a month and earn bonus points for motel rooms (that is what my card is for), but when it comes to something like $2.46, I still think that is silly. However, thatis just me. If I were a business and a really small transaction would actually cost me more than the price of the sale, I would set a minimum.
Close commentsAdd reply

Defective pump and poor customer service
Posted by Didier on 10/02/2010
SILVER SPRING, MARYLAND -- I went to the SUNOCO gas station for a fill up. I Paid with my credit card right at the pump. As it was cold outside, I decided to sit in my car knowing that the pump will automatically stop, which did not happen. A strong smell of gas caused me to get out of the car, and to find out that almost 2 gal. of gas were already poured on the floor...and I have been charged for. According to the supervisor, It was my fault because I did not use the nozzle properly, and that's it. She even asked me to get out before she call the police...

Was it my fault if the pump was defective? Why should I pay for the mess?
     
Read 38 RepliesAdd reply

User Replies:Close comments

Posted by Mrs. V on 2010-10-02:
You should ALWAYS be attentive when dispensing gas. It may have been a faulty pump, but it's your responsibility to watch when pumping gas.
Posted by Anonymous on 2010-10-02:
Why was the supervisor going to call the police?
Posted by Fufu487 on 2010-10-02:
I live in Canada and it's STILL common sense to stand by the pump and keep eye it. In a snowstorm, blizzard, hail, whatever. Gas can be dangerous, especially now all over the ground. You were negligent. Yes, you should pay for it.
Posted by Anonymous on 2010-10-02:
If you are concerned that you are not being charged properly at a gas station, or that the gas pumps are not working properly, you are encouraged to contact the Maryland Department of Weights and Measures. Please have the following information handy when calling the Department:
Name and address of gas station, and the pump # at which incident occurred. (410) 841-5790
Posted by spiderman2 on 2010-10-02:
All other issues aside, it can be very dangerous to get in and out of your car while you are pumping gas, and just not because the tank can overflow. The police determined from videotape that this poor kid got in his car after he started the pump, when he got out the static ignited the fumes and boom....toasted.
http://www.pennlive.com/midstate/index.ssf/2010/03/gas_station_that_was_site_of_f.html
Posted by Anonymous on 2010-10-02:
There should be signs on the pumps that caution you to never leave the pump unattended, and to touch metal before attempting to pump to dispel any static electricity.
Posted by spiderman2 on 2010-10-02:
I see those signs everywhere, but people tend not to read signs or follow directions.
Posted by Nohandle on 2010-10-02:
In this area at a self pump station if the attendant in the building notices a customer leaving a pump while it is running or dares to light up a cigarette the pump is shut down immediately. No second chances. Yes, there are signs warning of this but some choose to ignore them.
Posted by Anonymous on 2010-10-02:


Sign, sign, everywhere a sign
Blockin' out the scenery, breakin' my mind
Do this, don't do that, can't you read the sign?



Posted by Skye on 2010-10-02:
Never get back into your car when your pumping gas. You need to be cautious, because after all, gas is a hazardous material, and anything could go wrong. God forbid all that gas that pumped out extra, caught on fire, due to someone throwing out a cigarette or even a cell phone spark. Just a good reminder to be safe then sorry.
Posted by Anonymous on 2010-10-02:
You got back in your car cause it was cold? Try living in Phoenix and filling up your tank when it's 115 degrees outside. I wish I could get back in my car and turn on the AC. But I know how dangerous it is to leave the pump unattended.
Posted by Skye on 2010-10-02:
Who knows why the op got back in their car, that's not the issue. So what if they were cold? The point is, they should never leave the pump unattended at anytime.

We've all pumped gas during a heat wave, blizzard, rainstorms, hail, or when its' below zero, but getting back in your car, while leaving the pump unattended is dangerous. I don't want anyone to get injured or killed because they can't take the current weather conditions they are pumping gas in, to decide to sit in their car while filling up. Also for the safety of others who may be at the gas station at the same time.



Posted by jktshff1 on 2010-10-02:
Yep, your fault for not paying attention. Faulty pump or not, that is not failsafe. I never leave my pumping gas unattended.
Posted by MRM on 2010-10-02:
In the winter, it is dangerous to get in or out of car while pumping gas because of the friction between person and the seat.
Posted by Anonymous on 2010-10-02:
It's the same year-round here in AZ. It's dangerous to get in and out of the car because of the dryness. The static electricity can cause a spark. The pumps all have signs explaining this.
Posted by Anonymous on 2010-10-02:
Hold on a second..why is it the OP's fault that the pump was faulty? If one should NEVER leave a pump unattended, than the pumps shouldn't be made to auto shut off. I do it all the time..while I walk into the store...have never thought twice about the pump not shutting off like it's supposed to.

The OP was mistreated in my opinion, and I would assume the Sunoco employee would have wanted to report this to whoever they're supposed to, to have someone come out and assess/fix the pump.
Posted by Nohandle on 2010-10-02:
JC, I personally didn't blame the OP for what happened..only stated what appears to be the new regulations in this area. There are those automatic shut off pumps but honestly if someone is pumping gas and the attendant notices they have left the pump, no matter the reason, that pump is shut down. Perhaps too many complaints, I really don't know. It's my understanding in some states only employees at a station are allowed to pump gas.
Posted by Anonymous on 2010-10-02:
You are not allowed to pump your own gas in Oregon, the employees must do it, and they clean your windshield while the gas is pumping, and will even check your oil.
Posted by Fufu487 on 2010-10-02:
Sorry, I do blame the OP. I think self-regulating pumps are good for people who might have difficulties holding the pump handle for the decent amount of time it takes to fill up. I can assure you the gas stations never intend for someone to get back in their car and ignore the pump. I'm thankful there are very few gas stations around here that haven't disabled the self-pumping feature. Even with the pump being faulty, if you had been paying attention a little bit would still have spilled, and it would have been legitimate. But 2 gallons?? Come on.
Posted by Nohandle on 2010-10-02:
Thanks ript, I had heard of states with this regulation but not certain which ones. We still have a few full service stations in this area. You know, wash the windshield, check under the hood and give the tires a good kick or two.
Posted by Skye on 2010-10-02:
But how do we know the pump was actually defective? Did they over fill their tank and that's the reason it came pouring out? It was a dangerous situation all the around.

Posted by Anonymous on 2010-10-02:
You're welcome, Nohandle.
Posted by Anonymous on 2010-10-02:
The newer pumps all have automatic shut-off valves for safety. I was talking to a guy while we were both pumping gas a few months ago, and he started to drive off with the nozzle still in his gas tank, ripped the hose right out of the pump as I was yelling to him about it, no gas spilled, because the pump automatically shut off.
Posted by MRM on 2010-10-02:
New Jersey also has staff fill up your gas.
Posted by Starlord on 2010-10-03:
I have worked at a gas station, and we had a similar incident happen. The gas gave a spurt back out of the filler pipe when the pump shut off. The customer started screaming and yelling about a "good seventy-five cents worth of gas o0n the pavement." I hollered to my boss that the next was on me. I pumped seventy-five cents worth, and the customer saw the difference. I had to clean it up, of course, but it shut him up. If the OP was not watching the pump, where does he get the $2 figure? As with any fluid, a little bit spilled looks like a whole lot more.
Posted by clutzycook on 2010-10-03:
Starlord, the OP said it was about 2 gallons. Still, I'm agreeing with you about how he knew it was 2 gallons.
Posted by CrazyRedHead on 2010-10-03:
I saw video footage on the new about someone who got in there car while pumping gas. It wasn't pretty. It showed him getting lit up and burning alive. I never leave it unattended. The only time I use the the self fill up thingy is when it is cold but I still stand by the pump to watch, but with both my hands in my pocket. It always seems windy at the gas stations.
Posted by GenuineNerd on 2010-10-04:
You should NEVER leave the nozzle unattended when you are filling a vehicle up. Sometimes the automatic shut offs on the pumps fail, resulting in the spillage of gasoline. The very moment you notice gas spilling is when you pull the nozzle out and put it back on the pump, not while you're sitting in your car keeping warm, noticing a gas smell. Static electricity can be generated from opening and closing a car door, as well as from outerwear, and if fuel is spilled, a stray spark can start a fire, destroying your car and damaging the gas station. If it's cold, just brave it for the few minutes it takes to fill your car up.
Posted by GenuineNerd on 2010-10-04:
I heard that Oregon and New Jersey prohibit self serve gasoline, mainly to create and preserve jobs for gas station attendants.
Posted by PepperElf on 2010-10-04:
you are responsible for keeping an eye on the hose when you are filling your car.

even if it's cold outside.

so if you ignore the pump and let the gas spill everywhere?... you did it so it's your bill. no one forced you to ignore the pump, it was your decision.

Of course this is becoming a rare case. Many gas stations - by choice or by local laws - have chosen to disable this "keep it running" feature. Meaning - you can't walk away from the pump and leave it running.
Posted by Venice09 on 2010-10-04:
Nerd, I'm not sure about Oregon, but you can't pump your own gas in New Jersey. I don't know if it's to preserve jobs or for safety reasons, but I do know that some people are too absent minded to be around gasoline (not referring to the OP).
Posted by CaptainSpaulding on 2010-10-04:
The only reason that pumping your own gas in New Jersey is not allowed is because of the Gasoline Retailer's Association lobby in Trenton.
Posted by CrazyRedHead on 2010-10-04:
If the automatic shut off malfunctioned at the pump, who's to say that the emergency shut off in the station won't malfunction and you blow up the entire gas station and the tanks underground? Will you still insist that the pumps are faulty? Oh wait, you wouldn't would you, cause you would be dust since the blast would take out probably a good square mile around that station, and think of all the people that you killed or hurt all because you wanted to sit in your car for whatever reason and not pay attention.
Posted by Anonymous on 2010-10-04:
Jeez...I think the OP has taken enough of a beating already.

By the way, I lived in Oregon and while you cannot pump your own gas there, I can tell you that the attendants use the auto pump feature all the time while they're running back and forth to pump gas. So...they are leaving the pumps unattended while they run to the next customer and get them started. The entire time I did not witness any spills, explosions or otherwise dangerous situations that caused me to fear for my life.

The point of the review was how the employee treated the OP, not judging and reprimanding the OP for not hovering over the pump.

Posted by trmn8r on 2010-10-04:
The point of the review in your mind may be how the employee treated the OP. The last few sentences lead me to believe the OP asked for a refund for the gas they wasted, and may have not wanted to leave without reimbursement. The attendant would have no reason to call the police simply due to the spill.

Therefore, my opinion is the majority of comments that suggest people should read warning signs and not leave the nozzle unattended are legitimate. If they did, there wouldn't be a need to complain about losing product they paid for or demand a refund.

Professionals leave nozzles unattended, but remember that they will know if the nozzle on pump X isn't auto-shutting off.
Posted by Anonymous on 2010-10-04:
I would like to hear what exactly happened in the exchange between the OP and the employee. There would have needed to be more of a reason to call the cops than the gas spilling.
Also, the gas on the ground will run into the drains at the gas station and go through an oil/water seperater to pull the fuel out of the water
Posted by Anonymous on 2010-10-04:
ript2010 was correct on this one. Nearly any gas station I've ever been to, always has the same sign posted that warns about leaving the pump unattended. While many of us are guilty of it by using the idle time to clean our windows, remove trash from the vehicle, run inside for a restroom break, etc...The bottom line is that we are responsible for our own actions.
Posted by Anonymous on 2010-10-04:
Ahh ok..so those teenage kids running the gas pumps are professionals. I didn't realize that..silly me.

Close commentsAdd reply

Bad Services
Posted by on 07/05/2010
GERMANTOWN, MARYLAND -- Today, I went to the Sunoco APlus Gas Station in Germantown to buy Mega millions. I asked the attendant that I want to buy Mega, then I gave him the moneys which was included changes and pennies too. But he was so rude and gave me a bad attitude, he push my moneys away and told me that " I don't want this !" Then I asked him why? Isn't this moneys? This is legal money, why you refused it? Then he told me, " I don't have times to count." I just like " WHAT ?" There isn't much customers here, plus no customer is waiting in the line or anything else, It was only me and himself at the register, he just stand there and don't do anything, you just show contempt for my coins and refused my money with unaccepted reasons. Then I told him Can I have you manager phone numbers? He didn't give it to me but he told me that come back tomorrow, his manager will be here tomorrow. I was so mad and disappointed by the way he treated me. Then I get a pencils in there and try to drop down the store number etc. for the further complain. When he saw that I was written down somethings, then he raise his voice again and said, " just gives me the money, how much in there ?" I just like, "O. M.G" why he raised his voice with me, are he try to scared me away or what? I think this man is Indian Man or Hispanic Man. I wonder if I want to complain against this attendant, where should I file a complain ? I don't why the store hired this kind of people ? he should be fired. After today, I won't step a foot to that gas station again, ever and ever!!!

P.S: I want to buy only two tickets but I gave him a bill and changes. But i did already counted and separated out the changes for him before I give it to him but he still refused its without explaining the store policy or anything else besides trying to arguing with me and treated me with discrimination. If there is a busy times or other customers are waiting in line at the register then I will understand why he did it, but too bad there wasn't any. I just think that everyone have a right to be treated with fairness and respect when they walk into any stores. No one wants to be treat with racist and unfairness when they didn't do anything wrong.
     
Read 31 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2010-07-05:
So, did you buy your ticket there?
Posted by Venice09 on 2010-07-05:
I realize that counting change is a nuisance, but you have every right to use the change for payment, and counting it is part of his job. I don't blame you for being upset about the way you were treated. Maybe you should try to catch the manager and explain what happened.
Posted by Weedwhacked on 2010-07-05:
Your English skills are very bad. If he was Indian or Hispanic maybe he couldn't understand you. If you speak like you write, that may have been part of the problem.
Posted by Venice09 on 2010-07-05:
English is obviously not the OP's first language, but I had no problem understanding this review. I don't think there was a communication problem with the clerk.
Posted by GenuineNerd on 2010-07-05:
Many stores will not accept large amounts of change unless it is rolled up. Years ago, I used to deliver newspapers, and customers paid me with change when I went collecting. Once, I tried converting change to bills at a corner grocery store on my route, and they told me they don't take loose change-they would take it if it is rolled. I had my mother get me coin rolls from the bank, and had no problems converting change to bills since, for the three years I had my paper route.
Posted by Venice09 on 2010-07-06:
I agree, GN, stores shouldn't have to count large amounts of change, and I wouldn't expect them to convert change to bills. But within reason I think paying with change should be acceptable. I do it myself sometimes. Just recently I had accumulated so much change in my pocket that I counted out over five dollars (mostly quarters) at the supermarket and had no problem paying with it. The cashier was actually glad because she was low on change.
Posted by jktshff1 on 2010-07-06:
Different scenario GN, you were converting change to bills, that's a bank's job. The op was using legal tender to purchase something. While possibly inconsiderate if there is a large line waiting, there are quite a few folks out there using their "change jars" now.
Posted by Anonymous on 2010-07-06:
It's not fun being behind someone buying a pack of cigarettes with five dollars worth of loose change. There is a big difference paying with change when you just stick the pile on the corner, or stacking it out to make it easy to count.
Posted by Venice09 on 2010-07-06:
I'm not a patient person, but if I don't have enough patience to wait for a cashier to count change, then it's time to take a vacation.
Posted by FlShopper on 2010-07-06:
The change was legal tender. Unless there is a sign stating they don't accept loose change as payment, the clerk should've accepted it. In the time he spent arguing, he could've counted all the change and the customer would've been on his way.
Posted by goduke on 2010-07-06:
A Mega Millions ticket, even with the megaplier, is only a couple of bucks. It couldn't have been a large sum of money we're talking about here. Sounds like the store personnel was just being difficult and wanted to put the burden on the customer. Disappointing.
Posted by Nohandle on 2010-07-06:
Ok, you went into the Sunoco APlus Gas Station to buy Mega Millions. I don't recall you stating how much you were spending and the amount of change you wanted to use. Clerks are responsible for balancing to the penny their cash drawer plus in many cases attend to other matters at the same time. Was this the case at that location?

We don't have a lottery in this area but at gas stations many clerks will not accept a jar full of loose change because they can't count it out and keep an eye out for the gas pumps at the same time. They are PERSONALLY held responsible for any shortages.
Posted by Anonymous on 2010-07-06:
NWIWLF

How many tickets were you buying? If it was one ticket and you tried to pay with change, no biggie..but if you were buying several tickets with change, then I can understand why the clerk told you no.

Since when does being told no, equal rude? Also...what does the clerk being Indian or Hispanic have to do with anything at all?
Posted by Venice09 on 2010-07-06:
Things to consider:

1. There was no one else in line.
2. Two tickets were being purchased
3. OP was paying with a bill and change
4. OP counted and separated the change
Posted by jktshff1 on 2010-07-06:
Helen, thanks for filling in the blanks.
You are on a roll V09.
When a customer is purchasing something, and using valid currency, being told no is rude. As far as the clerks nationality, I think it is more for identification more than anything else.
Gotta side with the OP on this one.
Posted by Venice09 on 2010-07-06:
I keep forgetting that the reviews here can be edited by the OP. I read this again today, and I think it's different that it was yesterday. This is the second time I noticed that an OP edited their review to address the comments instead of just posting comments of their own. So I guess it's a good idea to reread the reviews before continuing to post.
Posted by Nohandle on 2010-07-06:
Venice, it's been that way since I joined. M3C is very generous in allowing the OP to edit at any time even after replies begin to come in. Sometimes it appears those responding have not read the review entirely. I've always wished the OP would answer additional questions in the body of the responses rather than edit the original after the fact.
Posted by Venice09 on 2010-07-06:
I love having the ability to edit here on M3C, but I don't think it's a good way to address the comments. I usually remember the review without rereading it, but then I remind myself that it might have been changed, so sometimes I read it again.

I agree that some people either don't read the entire review, don't read it carefully, or they read things into it based on their preconceived notions.
Posted by PepperElf on 2010-07-06:
plus one can change a story that way too.

say if a letter writer posted "I told the clerk that I was going to kill her" and gets flack for it
but then changes it to read "I had words with the clerk" and tries to deny the original post.


usually i just edit mine to perhaps change a photo or add in extra videos etc.
Posted by Venice09 on 2010-07-06:
That, too, Pepper. I really don't think it happens often. I just happened to notice it twice in the last week or so. I could even be wrong about this review, but it seems different to me today.

I'm not suggesting that editing not be allowed, but it does have some drawbacks that should be taken into consideration when reading and responding to reviews.
Posted by Nohandle on 2010-07-06:
In addition Venice, long before you joined I remember replying to some guy who hated the U.S. He had been unhappy with a rental from UHaul and he lived in Canada a few miles right across the border. By the time he got through editing his original review it appeared we were picking on him beyond word. I don't know where the happy meeting ground is editing original reviews. Many times you reply, and are one of the first, so there's nothing to review there.

Thank you Helen for bit of clarification with your PS. I still don't know how much change you were dealing with. The clerk is still responsible for short funds. This, in my opinion, is not discrimination simply a clerk probably who had been stuck with making up the difference out of his own pocket at the end of day.
Posted by Venice09 on 2010-07-06:
Nohandle, I don't remember the OP mentioning discrimination when I read this review yesterday, but again I could be wrong. I don't think was a matter of discrimination either.
Posted by PepperElf on 2010-07-06:
o it HAS happened? i was guessing but i wouldn't be surprised

as for this one... i can't tell you if it changed or not.
i didn't come to the boards much this weekend ;)
Posted by jktshff1 on 2010-07-06:
The OP has a valid complaint and came back with more explanation per the questioning by our members and filled in the blanks. VH.
Posted by Venice09 on 2010-07-06:
Jkt, I agree, it's very helpful. I've written letters without realizing that I left out important information until I read the comments. That's the beauty of allowing comments. When you write a letter and it's actually going to the company, you want to be certain that it's clear and covers everything. Sometimes the comments may sound argumentative or harsh, but they can be helpful if the letter writer's goal is to get results. Comments can help the letter writer understand how their letter will be perceived by the company employee reading it. Sometimes a rewrite is in order to make the complaint better understood.
Posted by Anonymous on 2010-07-06:
Thank you jktshff1 for your understanding . Venice09, I came back and filled in the blanks to help the readers understand clearly what has happened. But anyway thank you for your comments. It is helpful .If next time I want to post up something then I should reread it carefully and clearly so I don't have to go back and edit it when any members have a comment. One more thing I want to point out is that the fact that I post my story up here because I just want other people to beware of the situation and next time they don't have to go through like what I went through, especially in these days.
Posted by Venice09 on 2010-07-06:
Helen, I think it's fine that you added information, but I think it would have been better if you did it in the commenting section instead of changing your review. Once the review has been read, it's usually the comments that get most of the attention.
Posted by jktshff1 on 2010-07-06:
Thanks, good luck Helen. Stick around, ya might like it here.
Posted by GenuineNerd on 2010-07-06:

jktshff1 (07/06/2010)
Rate comment >

Different scenario GN, you were converting change to bills, that's a bank's job. The op was using legal tender to purchase something. While possibly inconsiderate if there is a large line waiting, there are quite a few folks out there using their "change jars" now.

In my case, I typically converted about $20-$25 worth of change on average (after an evening of collecting from newspaper customers) into bills. Usually, small corner stores appreciate the change, especially when kids come in to buy candy, pop, or whatever. At the time, the newspaper I delivered (the Cleveland Plain Dealer) was 95 cents per week daily and Sunday, and the Sunday paper was 35 cents...this was in the early 1970's. Some customers paid me with pennies (both rolled and loose), as well as other coins. Most of my payments were in coins. The store requiring me to roll the coins up makes it easier for them to count it. The store did not refuse my rolled up coins. But if someone comes in to buy something with a coffee can full of pennies, then it would hold things up as the change must be counted. Coinstar machines made cashing in change a lot easier, albeit at a small fee.
Posted by jktshff1 on 2010-07-07:
well put GN
Posted by carol nenna on 2014-01-29:
Went to mak a $14,00 purchase. Guy would not accept my $20.00. He said it looked fake. I hewld it up strip was in place. He said that didn't mean anything. I left and went to Stewarts with no problems. All foreignersa at Sunoco Blooming Grove NY 10959 I'm white and think that was the problem............
Close commentsAdd reply

Visa Surcharges
Posted by Lp621 on 02/01/2008
I'm posting this everywhere on the internet.

Sunoco sucks! I just noticed for the past year they have been charging me a dollar every time I have used my Visa card. The charge is not posted and does not appear on my receipt. They didn't even tell me they were going to do it. I called Visa on them. Usage fees on cards are not allowed by Visa.

     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by bigboxworker on 2008-02-01:
Are you sure you were actually charged that dollar? A lot of places that use automated machines to take credit cards will conduct whats known as a pre authorization; this basically charges your card for a small amount like a dollar just to make sure the card is actually valid. At the end of the month the funds are never settled and the charges are removed from your statement. check your statement carefully at the end of the month when it is officially sent out to see if you were actually charged that dollar.
Posted by lp621 on 2008-02-02:
I checked that already and went to my bank who verified the charges. I save all bills paperwork receipts etc so it was easy to do. I also never pay at the pump. I go inside and pay for a specific amount before I get gas. Thanks for the thought though.
Posted by FoggyOne on 2008-02-04:
Many times in other countries there is a surcharge for using a credit card. There is usually a sign posted by the register telling how much more to add to your purchase. It makes sense, figure the merchange pays 3 to 7% to the credit card company. I wish they did that here because cash payers are subsidizing the credit card users.
Close commentsAdd reply

Unable to fill up
Posted by Tnchuck100 on 06/06/2007
On 5/7/07 stopped at a Sunoco station for a gas fill up. I ALMOST filled up my truck. However the pump stopped at $50.00. When I asked the attendant why I could not fill up the response was "That is what Sunoco restricts the amount to. We have no control over it."

I sent an email to Sunoco asking why it was this way. I asked what was the corporate reasoning behind not allowing fill ups. I also asked why they did not raise their limit since they were constantly raising the price of gas.

What I got back was a statement confirming they have the $50 limit on debit cards. Additionally they stated they also limit Visa and Mastercard to $75; Discover and American Express are limited to $100.

They did not explain why. But requested I call them at 1-800-786-6261 and they would "explain their dispenser card use." I thought that to be rather strange. I know HOW it works, my question was WHY they limit.

I tried to call but their phone system informed me, and I quote, "We are experiencing technical difficulties". So I replied to their email asking for an explanation via email since their phone system was inoperative. They failed to respond.

Their greed is bad enough without adding the annoyance of a purchase limit so low as to not allow a fill up. I will never stop at any station that displays the Sunoco sign.
     
Read 28 RepliesAdd reply

User Replies:Close comments

Posted by MRM on 2007-06-06:
Thank you, Chuck, for sharing with us your experience. I did not know there was a limit when filling up on gas. Does other gas stations limits the gas you put in? I have voted this post helpful.
Posted by furnitureman on 2007-06-06:
All gas stations have that. It's the credit card company who enforce it. Blame them, Shell, Speedway, and gas station you go to is the same. Try and you will see
Posted by tnchuck100 on 2007-06-06:
furnitureman, you are incorrect. My local Chevron imposes no limit. There may well be others, but ALL do not do it.
Posted by Sarah May on 2007-06-06:
I've never heard of that... Of course, I almost always pay cash for gas. Now I'm very curious... Who is it imposing the limit? If it is in fact the credit card company, why do they have limits with certain stations and not others? And why, if it's the station, do they impose different limits for different cards?
Posted by Anonymous on 2007-06-06:
Owning a large SUV I run into it all the time. All I do is stop the pump, close out the transaction and start over again. Simple solution.
Posted by yoke on 2007-06-06:
That stinks. Here in CT it would only give you about 15 gallons of gas.
Posted by tnchuck100 on 2007-06-06:
Sarah May, this was not the station. As I stated, Sunoco confirmed these limits in their email. However, they refuse to explain why.
Posted by furnitureman on 2007-06-06:
Then tnchuck100 go there. 1 gas station out of hundreds of thousands and you want to blame Sunoco?
Posted by tnchuck100 on 2007-06-06:
Sure I blame Sunoco. They admitted it!
Posted by furnitureman on 2007-06-06:
Get real
Posted by Sarah May on 2007-06-06:
That's what I meant when I said "station". I suppose I should have said "corporate", but I was differentiating between the gas company and the credit card company.
Posted by Sparticus on 2007-06-06:
I had no idea such a limit existed. They may need to change those rules if gas prices keep rising... Thanks for the review.
Posted by Anonymous on 2007-06-06:
Great review, Chuck! I also did not know about these type of limits, and, I almost always pay with my check card.

Posted by *Brenda* on 2007-06-06:
Here is a story on this:

http://www.signonsandiego.com/uniontrib/20060530/news_1m30limit.html
Posted by Anonymous on 2007-06-06:
tnchuck100 - The limitation has to do with Visa and some policy they have regarding unsigned transactions over 50 dollars. If a merchant chooses not to limit the transaction then there is a risk associated or something like that. It was on the local news. So it's both Visa policy and store policy. Maybe somebody can google up more detail.
Posted by Anonymous on 2007-06-06:
Hmmm... Good link *Brenda*.. Now I'm really confused. Most the gas merchants locally put a dollar hold on your account when you pay at the pump and most have a 50(visa) / 75 (discover & MC) limit when you pay at the pump. We were told it was cause of the CC companies... Something's not adding up here.
Posted by CrazyRedHead on 2007-06-06:
The Sunoco stations around here have a sticker on there pumps that show the cc limits. So Citgo, Speedway, Shell and others around here. It is the CC companies that impose this limit, the gas stations have nothing to do with it.
Posted by runaway on 2007-06-06:
This was commonplace when I ran a gas station in Colorado. This was instituted due to people stealing cards and using them to fill up multiple vehicles. They'd have friends or even strangers pay them w/cash for the gas (usually offering a discount) and then fill up the vehicles using the stolen card. Indidvidual stations can (and need to with these prices) have the amount changed or override the cutoff system, but then they face greater liability for losses due to stolen cards.
Superbowl had it correct...all you need to do is re-slide your card and do another transaction for the rest of your fuel.
Posted by DebtorBasher on 2007-06-06:
Good Review Chuckie...I seen this report on our local news a few weeks ago and it's a big problem with alot of credit card customers. They explained they've always had this limit, however most people did not reach or exceed the limit until the gas prices were raised. I believe, from what I remember on the report it is to protect them or the customer from fraud is someone was to use a stolen credit card, the credit card company will only cover up to that amount in one transaction.
Posted by Anonymous on 2007-06-06:
I never herd of this and now I don't think I like it, so I will never use Sunoco!

Good review Chuck you got people to think anyway and there is not much of that going on today.

Thanks *Brenda* for the google, very good one.
Posted by Anonymous on 2007-06-06:
I have herd of this in reverse at some stores you know when they say, "under a cretin amount you don't need to sign". Now they have the things you sign at the stores, they could put some of them on the pumps. At some stations in California they ask for your zip code before you can pump and that’s a good idea, unless you have a short memory.

I can see how it could protect your money.


Posted by tnchuck100 on 2007-06-06:
As superbowl pointed out, all you have to do is start a new transaction. Doesn't that negate any guise of fraud protection? It's just plain BS from the git-go!
Posted by Anonymous on 2007-06-06:
I agree Chuck!
Posted by Anonymous on 2007-06-06:
Yeah chuck, that policy seems a little dated. Our local 7-elevens had a flyer apologizing for the inconvenience but maintained it was done to cut cost. What are you gonna do they have the lowest gas prices in town and 44 ounce styrofoam fountain sodas.
Posted by Nohandle on 2007-06-06:
Thanks Chuck, I enjoyed this one. We don't have Sunoco in this area but I did ask some co-workers who paid with credit/debit cards for their gasoline purchases if they had encountered a limit on the charge, and some drive Sherman Tanks. Thus far, no. If they drive to another area/state it's good information to know so they will be prepared. Good responses from everyone, but Sunoco should at least give you Chuck, after requesting a reason, as to WHY they limit. If they trouble themselves to get back, let us know.
Posted by jktshff1 on 2007-06-07:
I travel quite a bit, and will occasionally run across a station that has a sign posted saying they have a $50 or $75 limit on cards.
Posted by cmt on 2007-06-17:
Here is the reason: In VISA terminology, this is to prevent "Code 96" chargebacks. (Other card associations have different names.)

If a pay-at-the-pump charge exceeds $50, VISA rules allow the bank that issued the card to chargeback the amount to the gas station's processor (which can then chageback the amount to the gas station) for any reason whatsoever. The reason can be that the card was stolen or just that the cardholder didn't pay his bill. Doesn't matter. Any charge over $50 becomes the gas station's responsibility.

Some gas station owners have charged that some unscrupulous card-issuing banks have even been charging back amounts the cardholder paid just to boost their profits.

Some gas station owners are willing to take the risk because they believe it improves sales -- when the pump cuts off at $50 a large percentage of the customers just stop pumping and don't try starting over. Other gas stations process their charges through processors that are willing to accept the added liability (for a price).
Posted by forcomplaintsonly on 2008-03-21:
Who ever told you that Discover has a cap of $100.00, also needs to let you that that different gas stations set their own limits too. I went to fill up one day, using my discover card, and it stopped at $50.00 I knew there was nothing wrong with my card, I pay it off at the end of each month. So I went in and the clerk told me that is policy for credit card companies to do that, and I said, it looks to me, like they need to change this, with gas costing an arm and a leg. She said that I could reinsert the card and finsih up and I said why would I want to. It makes me wonder if it was the gas station that sets that limit, which probably was the issue. She said I could reinsert the card and finish up and I said why would I want to, if you want to set such a low amount with gas costing so much, why would I want to give you anymore money?
Close commentsAdd reply

Damage Prepaid Fuel Card
Posted by Raven02889 on 10/15/2006
RHODE ISLAND -- I receive a $25.00 prepaid gas gift card, and when I tried to use it. It was almost empty. So I read on the back of the card, and it read that if the card is damage in anyway, call, or write to the company to receive another one, and I did without any success. You didn't have the decentcy to email me back. I will continue to write to you til you comply, and send me a full prepaid fuel card.
     
Read 12 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2006-10-15:
I think it would be helpful to know the manner in which you recieved the card. Did someone give it to you? If so, there is always the possibility that they used it first, and I can't imagine Sunoco would be responsible if that were the case.
Posted by Anonymous on 2006-10-16:
JayD you are an ass but most users know that already. You are the first and probably will be the only user to make it on to my blocked list. You're caustic and I hate caustic. Good day Sir.
Posted by Anonymous on 2006-10-16:
Now Stew is back! Well said stew. JayD as I said before you need to stop making me look good and I am the current "mean old man" on this site.
Posted by Anonymous on 2006-10-16:
raven02889: Sometimes the card must be activated by calling it in or some other means. It is also possible the magnetic strip on the back is defective. This does not excuse them from not answering your e-mail and maybe there is a number to call on the card? Good luck and keep fighting for what is yours.
Posted by rhondam718732 on 2006-10-16:
I think emt-C is the only other person who actually read this post. They said that it "was almost empty"...not that it wasn't working or not activated, etc.
Posted by Anonymous on 2006-10-16:
Posted by Anonymous on 2006-10-16:
How long have you had the card? If you received it some time ago and are now just using it, it may be "almost empty" due to maintanence fees that are deducted from the balance.
Posted by abobo on 2006-10-16:
Grift cards are just like money - except they suck. Please educate whoever bought that card why they should give cash money instead of grift cards.
Posted by Anonymous on 2006-10-16:
rhondam718732 (10/16/2006)
"I think emt-C is the only other person who actually read this post. They said that it "was almost empty"...not that it wasn't working or not activated, etc." Not trur, I read it and it could be bad and/or not activated. Why would you say something like this anyway? That' not nice....
Posted by Anonymous on 2006-10-16:
It sure would be nice if people would follow up on their complaints by answering some of the questions posed. *Sigh*
Posted by Anonymous on 2006-10-17:
But emt, then it wouldn't be a complaint. lol That is a good point. Very few people ever do that and I agree that would be nice.
Posted by Anonymous on 2006-10-17:
"use a spell checker" he says, and then goes on to say "if I was you"
Close commentsAdd reply

Top of Page | Next Page >