Sunoco

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1.0 out of 5, based on 4 ratings and
11 reviews & complaints.

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Bad and Rude Attendant.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WHEELERSBURG, OHIO -- I was the Wheelersburg, Ohio location on 2-18-15 at 8:45 pm. I was broke down, and all I ask the male attendant was to plug a electric cord in their plug in to jump my truck, he refused me to do so. Now here I am with my two grand kids and its freezing outside. Lucky for me, a bobtail truck driver came along and pulled my truck home. I think the male attendant needs to learn some manners and not be so nasty. I am also posting this on My Three cents web site, and on Facebook. I will never buy another thing from them again.. just passing this around. They have lost my business for sure.

     
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Damaged Our Car
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Rating: 1/51

LAKEWOOD, OHIO -- Our van was slightly shaking on the highway. Trying to fix it before further damages, we took it to ** at Sunoco. According to what he said, this guy has fifty years of experience. The next day, he claimed it's already fixed after he charged us $335. He told my father that another $70 was for diagnosis, $50 to fix an issue with the brakes, and $100 to fix the shaking.

That isn't even $200, but when my mom went to pay him, he charged her without knowing how he closed the deal with my dad. We brought the van – unfixed – and instead of shaking, it stopped working completely. My dad talked to him about overcharging us, and he gave us $50 back after busting the van. He said he changed some specific part that he THOUGHT was the problem.

So the summary of this story is he charged us over $335 for breaking our van. He said "I'm sorry, I don't know how to fix it", only after charging us all this money. Thanks to another mechanic – who fixed it in less than two hours - the van is okay. If ** can't fix a small problem like that, I wonder how he's making so much money ripping people off.

     
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Ripoff / Bad Businessman
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Rating: 1/51

POUGHKEEPSIE, NEW YORK -- I Brought my car in for repairs, small oil leak. Having little money and an infant, I put my trust into this business owner. I received the call that my car needed multiple repairs, with an infant and not wanting to put my child in danger, I told him to do the repairs. I used my remaining student loan money to fix the car (which ** the owner was aware of). When I arrived to pick up the car, the car wouldn€™t start and when the owner finally had gotten the car to start, blue smoke came out of the engine. This never happened before. He said it was normal after what the shop had done.

The next two weeks the car fell apart, leaving me with a massive oil leak. I had to borrow a family members car to go places with my infant. When I notified the owner, he told me to bring the car down to take a look. So I did, and of course... more problems. I have no money or saving left so I told him that I would just pick the car up. He then told me that I owe money for a half hour service ($41 dollars plus tax). I refused to pay the fee and he refused to give me my keys. If I had known he would charge for taking a look at my car, I would have never brought the car to him. Bad businessman!

     
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Harassment
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Rating: 1/51

HALFMOON, NEW YORK -- I was having trouble with the gas pump. The manager got on the speaker but I couldn't understand what he was saying, so I went into the store to ask if there was something wrong with the pump, and the manager told me I was stupid if I couldn't get it to work!

I told him I would go elsewhere for my gas and also told him he should learn how to talk to people, and I left. As I was leaving, the manager came out of the store and stuck his middle finger up at me!! He should be fired immediately! I plan on filing a harassment suit against Sunoco.

     
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Bad Services
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GERMANTOWN, MARYLAND -- Today, I went to the Sunoco APlus Gas Station in Germantown to buy Mega millions. I asked the attendant that I want to buy Mega, then I gave him the moneys which was included changes and pennies too. But he was so rude and gave me a bad attitude. He push my moneys away and told me that "I don't want this!" Then I asked him "why?" "Isn't this moneys? This is legal money, why you refused it?" Then he told me, "I don't have times to count." I just like "WHAT?" There isn't much customers here, plus no customer is waiting in the line or anything else. It was only me and himself at the register. He just stand there and don't do anything.

You just show contempt for my coins and refused my money with unaccepted reasons. Then I told him "Can I have you manager phone numbers?" He didn't give it to me but he told me that come back tomorrow, his manager will be here tomorrow. I was so mad and disappointed by the way he treated me. Then I get a pencils in there and try to drop down the store number etc. for the further complain.

When he saw that I was written down somethings, then he raise his voice again and said, "just gives me the money, how much in there?" I just like, "O.M.G", why he raised his voice with me, are he try to scared me away or what? I think this man is Indian Man or Hispanic Man. I wonder if I want to complain against this attendant, where should I file a complain? I don't why the store hired this kind of people? He should be fired. After today, I won't step a foot to that gas station again, ever and ever!!!

P.S: I want to buy only two tickets but I gave him a bill and changes. But I did already counted and separated out the changes for him before I give it to him but he still refused its without explaining the store policy or anything else, besides trying to arguing with me and treated me with discrimination. If there is a busy times or other customers are waiting in line at the register, then I will understand why he did it. But too bad there wasn't any. I just think that everyone have a right to be treated with fairness and respect when they walk into any stores. No one wants to be treat with racist and unfairness when they didn't do anything wrong.

     
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Defective pump and poor customer service
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SILVER SPRING, MARYLAND -- I went to the SUNOCO gas station for a fill up. I Paid with my credit card right at the pump. As it was cold outside, I decided to sit in my car knowing that the pump will automatically stop, which did not happen. A strong smell of gas caused me to get out of the car, and to find out that almost 2 gal. of gas were already poured on the floor... and I have been charged for. According to the supervisor, It was my fault because I did not use the nozzle properly, and that's it. She even asked me to get out before she call the police... Was it my fault if the pump was defective? Why should I pay for the mess?

     
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No receipt paper in pump
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PENDLETON, SOUTH CAROLINA -- This gas station has not had paper for cc receipts for months. You pay outside and expect not having to go inside and get your receipt.

     
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Minimum purchase requirements for use of visa card
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This store requires minimal purchase of five dollars to use Visa card or other credit cards.

     
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Unable to fill up
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On 5/7/07 stopped at a Sunoco station for a gas fill up. I ALMOST filled up my truck. However the pump stopped at $50.00. When I asked the attendant why I could not fill up, the response was "That is what Sunoco restricts the amount to. We have no control over it."

I sent an email to Sunoco asking why it was this way. I asked what was the corporate reasoning behind not allowing fill ups. I also asked why they did not raise their limit since they were constantly raising the price of gas. What I got back was a statement confirming they have the $50 limit on debit cards. Additionally they stated they also limit Visa and Mastercard to $75; Discover and American Express are limited to $100.

They did not explain why. But requested I call them at 1-800-786-6261 and they would "explain their dispenser card use." I thought that to be rather strange. I know HOW it works, my question was WHY they limit. I tried to call but their phone system informed me, and I quote, "We are experiencing technical difficulties". So I replied to their email asking for an explanation via email since their phone system was inoperative. They failed to respond. Their greed is bad enough without adding the annoyance of a purchase limit so low as to not allow a fill up. I will never stop at any station that displays the Sunoco sign.

     
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Visa Surcharges
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GOOSE CREEK, SOUTH CAROLINA -- I'm posting this everywhere on the internet. Sunoco sucks! I just noticed for the past year, they have been charging me a dollar every time I have used my Visa card. The charge is not posted and does not appear on my receipt. They didn't even tell me they were going to do it. I called Visa on them. Usage fees on cards are not allowed by Visa.

     
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