On Tuesday, 7/17/07, SunRocket voip phone service ceased to exist. I emailed customer service thinking that I was experiencing a brief interruption in service. I received an automatically generated response saying that someone would be contacting me within 48 hours. Several of my family members use SunRocket as well. None of their phones worked either. When doing a search I found little information. MSNBC had a small blurb that stated that SunRocket had gone out of business. No communication has been sent out to customers from SunRocket to confirm the shutting down of its services.
1 Replies - Latest reply on 07/19/2007Add reply
Where does that leave me and the 200,000 SunRocket customers? I can not seem to find much information out there. I just signed up for another year in May and SunRocket charged my credit card for $199.00. Do I have a chance to get any of that money back? Will I be able to port my number to a new company? Who do I direct my complaints to? Is anyone else out there experiencing the same or been in a similar situation? What recourse do consumers have when a company goes out of business?
If you are, or is it were, a SunRocket customer do be aware that they went belly up last last night. Don't bother calling them as no one is answering. Their web page has no statement from them yet looks as if they are still in business. You can still log in to print your statement in order to port your number elsewhere. 3 Replies - Latest reply on 07/17/2007Add reply
Number Transfer Hell
I signed for SunRocket a month ago, I wanted to transfer my verizon wireless number to SR. I have called their customer service department every week since, yesterday I called 5 times. As soon as I could ... read full review
MARYLAND -- I have had Sunrocket for just over a year now, and I couldn't be happier! When I found out about it, I decided to try it out. At the time, I was paying Verizon around $35/month for basic service (No ... read full review4 Replies - Latest reply on 03/29/2007
Buyer beware!I subscribed with SunRocket for one year's service. They have continued to bill unauthorized credit card charges, even after several emails and letters were sent to their corporate offices. They have responded to none. I have currently filed a complaint with the Better Business Bureau. 1 Replies - Latest reply on 01/12/2007Add reply