Sunsetter

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2.0 out of 5, based on 1 ratings and
2 reviews & complaints.

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Buyer Beware!
Posted by on
I just want to say it must be nice that Sunsetter in this economy clearly has to be flourishing. We ordered an awning from them on their website. Now I will say the quality of the material was very good. No complaints there.However we did not realize that even though it was a retractable awning it was stationary unless you adjusted the heavy arms on each side to retract it.Not until all the holes were drilled in my house and it was up, did we realize it does not work as described on the web site. Having had a stroke which left me weak on my entire left side I realized I would be unable to ever adjust those arms alone on a daily basis. And since we live near the shore it gets really windy some days So leaving it open all season is not an option. So we decided to return it. Much to my surprise Sunsetter said OK fine, keep the fabric just return the hardware, don't even return the roller bar that holds the fabric!??? That was strange, considering they tell you that should you ever have to replace that fabric it costs a minium of $300.However I thought after I explained my dilemma they would offer me an alternative for possibly an upgrade with a decent discount. Yea good luck with that. They offered me a motorized, with the exact discount anyone can get on their website,(Correction ) NO FREE shipping. Nor did they offer to pick up the old one when the new one was shipped, so in the end by the time I would have replaced it with the upgrade, paid the shipping to return the original and the upgrade cost it would be close to another $1000 out of my pocket. Let me add to this Post since many misunderstood, my above post and I reread it and see I made some errors in original. Many thought I was looking for something for nothing...here is the exact description from Sunsetters web site of the awning, which clearly leads you to believe its a minute to open and close it: Please be sure to read on to page 2( Maybe I'm the stupid one??)
The Model 1000XT is the first choice of most SunSetter Owners who choose a manually-operated model, because for just $129 more than our smaller Model 900XT, the Model 1000XT extends out a full 10 ft. 2 in. from your house, giving you up to 23 square feet more coverage and protection! The Model 1000XT requires no electricity. It opens and closes easily in less than a minute, using a simple hand crank that operates smoothly and quietly. It features improved support arms that can be positioned vertically on the deck or patio floor, or angled back against your house wall. It has improved floor and wall mounting plates, improved fabric tensioning, and a host of other improvements that make these awnings a joy to use, even longer-lasting and easier to use than before! It even comes with pre-drilled holes to make accessory attachment a breeze. Excellent sun and rain protection. All in all, a terrific value!

Resolution Update 04/22/2009:
Sunsetter agreed with me and have offered me an exceptional resolve!!!!
     
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Anonymous on 04/20/2009:
Why are you blaming them? You have admitted here to have a physical weakness due to a stroke. I wonder why that wasn't taken into consideration when ordering? Why should they offer you a better discount just because you ordered something you can't use?
Frenchie on 04/20/2009:
As usual the posts on here are just one side of the story.
However in defense of Sunsetter, I will say they are an excellent company. My very close friend bought one from them and it had been damaged in transit -- immediately Sunsetter sent out another one and told my friend to just keep the damaged one (which he did and ended up putting it on his daughters house, with a little fixing). It has to be mounted soundly and we did not (just expansion bolted it to a brick facade wall and it pulled the brick off the wall (was this sunsetters fault? NO) We then put in a header board, etc and the awning is great!!!! Too many people don't pay attention to what they buy. Passionfly is correct in its posting above.
DigitalCommando on 04/20/2009:
I was wondering, If I wanted to install one of these on the east side of my home, do they have a "Sunriser" model?
Anonymous on 04/20/2009:
"Passionfly is correct in its posting above."

Passionfly????

Dare I ask?
BokiBean on 04/20/2009:
You may need glasses, I think you're referring to "PASSINGBY" (caps for those with vision impairment). "D
Wildhairedwoman on 04/20/2009:
Guess along with losing strength and sight I lost the ability to make a point. I said the quality was very good, I was not looking for something for nothing I was looking for a possible upgrade with a break on the $136.50 shipping. Since I was going to have to eat the shipping costs
with returning it. And interestingly enough I returned it today with $1000 insurance on it for a total cost of $33.98 shipped back in its original carton. So seeing what they charged me and seeing what it cost it to return they could have offered even a small discount on the shipping costs of an exchange and still made money.
Wildhairedwoman on 04/20/2009:
And for the record, If any of you who made the above comments can see anywhere in this Ad which is directly off their web site...where it says you have to adjust both arms to open or close the awning can you show me please?
From Sunsetetr.com
The Model 1000XT is the first choice of most SunSetter Owners who choose a manually-operated model, because for just $129 more than our smaller Model 900XT, the Model 1000XT extends out a full 10 ft. 2 in. from your house, giving you up to 23 square feet more coverage and protection! The Model 1000XT requires no electricity. It opens and closes easily in less than a minute, using a simple hand crank that operates smoothly and quietly. It features improved support arms that can be positioned vertically on the deck or patio floor, or angled back against your house wall. It has improved floor and wall mounting plates, improved fabric tensioning, and a host of other improvements that make these awnings a joy to use, even longer-lasting and easier to use than before! It even comes with pre-drilled holes to make accessory attachment a breeze. Excellent sun and rain protection. All in all, a terrific value!


Wildhairedwoman on 04/21/2009:
UPDATE! SUNSETTER AGREED WITH ME THAT the Ad was misleading and apoligized and have offered me an exchange and upgrade with only the upgrade charge. So Now the record is set straight!
BokiBean on 04/21/2009:
Yay Wildhaired!! That's cool.
Wildhairedwoman on 04/22/2009:
Thank you Boki. Youre very kind!
Wildhairedwoman on 04/22/2009:
And this if for PASSINBY, I admit my first entry was lacking some specific details HOWEVER for the RECORD I had the stoke 6 yrs ago when I was 48 AND every move or plan I have made DAILY in my life since the stroke and the after effects I'm left with is always TAKEN INTO CONSIDERSTION FIRST. So thank you for being so judgeMENTAL.
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Awning I Bought And Mounted On The Side Of My House
Posted by on
Rating: 2/51
SCHENECTADY, NEW YORK -- I bought a new Sunsetter awning in July of 2012 and it is motorized because I have arthritis and I paid $2400 dollars for it. Last week, it started making a ratcheting sound when I rolled it out and rolled it up. I called the customer service department of Sunsetter and they listened to the noise. They then told me that they had prorated guarantee on their products and it would cost me $107 to replace the arms that extend it out. That was the most crazy thing I have ever heard. To spend that kind of money and to not have it guaranteed full is nuts. Then she told me I would have get somebody to put the new arms on because they don't install parts.

Needless to say, I am totally unhappy with their service and would never buy another one of their products again. That is just a lot money to spend and not have it guaranteed for longer then they fully guarantee it. So any one who is thinking about one of these awnings just make sure you know what your getting before you spend the money.
     
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Bill on 06/26/2014:
Had my Sunsetter awning with motorized opener for 5 years. Use it just about every day in the summer and have never had a problem with it. Still have the original battery in the remote.

Most companies will guarantee a product like this for 1 year. After that too many things can happen that are no fault of the mfgr. Make sure you retract it when it's windy, all that shaky can damage the arms.
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