Awning I Bought And Mounted On The Side Of My House
SCHENECTADY, NEW YORK -- I bought a new Sunsetter awning in July of 2012 and it is motorized because I have arthritis and I paid $2400 dollars for it. Last week, it started making a ratcheting sound when I rolled it out and rolled it up. I called the customer service department of Sunsetter and they listened to the noise. They then told me that they had prorated guarantee on their products and it would cost me $107 to replace the arms that extend it out. That was the most crazy thing I have ever heard. To spend that kind of money and to not have it guaranteed full is nuts. Then she told me I would have get somebody to put the new arms on because they don't install parts.
Needless to say, I am totally unhappy with their service and would never buy another one of their products again. That is just a lot money to spend and not have it guaranteed for longer then they fully guarantee it. So any one who is thinking about one of these awnings just make sure you know what your getting before you spend the money.