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Super 8 Motel Consumer Reviews - Page 3

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Dirty and Filthy Room
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

GALLUP, NEW MEXICO -- The room was just dirty, the carpet had molds and the sheets were soiled.

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Terrible Hotel and Manager
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ROANOKE RAPIDS -- Bad place. This franchise is out to rip you out. Drive a little further and you will find many better quality motels at BETTER PRICE where you can sleep peacefully and comfortably. The commotion and loud arguments in their parking lot right through the night had us worried if bullets would come ripping through the walls while we tried to sleep.

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Discount Misrepresented
By -

ATHENS, OHIO -- Late December 2004, I made a reservation at the Athens, OH Super 8 using the 800 number for Super 8 Motels and providing a CC number to hold the room for a late arrival. When I asked about discounts for AAA or AARP, the agent at the 800 number said she could not pull up any discount information on her computer screen - which I would have to check with the front desk at check-in.

At check-in, I asked the desk clerk about an AAA or AARP discount. The desk clerk said the discount was already reflected in the price. I later found out that was NOT true. I complained to the OH BBB and the motel and requested a refund of the 10% discount I was told was reflected in the price. To date, 3/18, I have had two letters from the motel, through the BBB, saying they were not honoring any discounts that night. That may well be true, but I also know what I was told - that the discount was reflected in the amount I was being charged.

I do not expect to see the requested 10% refund and am not going to waste any further time, effort or postage on this incident. I just want to let folks know that I will never do business with the Super 8 in Athens, OH again, and I strongly recommend that others spending time in the area avail themselves of other housing options.

Oh, do not bother to complain to Super 8 corporate, either. I emailed a complaint on their website; it was ignored. I followed-up with a call and was basically told that all Super 8's are franchises and Super 8 corporate could take no responsibility for how they were being operated.

I followed my call up with a letter and was told that Super 8 corporate could do nothing, that I should contact the franchisee directly. I do not think they even read that letter, as it contained clear references to my two previous contacts with the franchisee. I am NOT impressed. One bad franchisee and an unmotivated corporate customer service department have soured me on all Super 8's. Go Motel 6!

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Worst Hotel Experience in 20 Years of Travel
By -

LANTANA, FLORIDA -- The staff and management of this hotel did everything in their power to ensure a miserable stay. The evening I checked into the hotel, I was told that I would receive two nights' accommodation. The next morning the front desk called me to confirm the fact that I would be staying a second night. When I returned that night, however, I could not gain access to my room. I asked the front desk clerk to update my key. She said, "You only reserved the room for one night, so we have to put you in another room." I pointed out that I had, in fact requested a two night stay -- and this had been confirmed twice by the hotel.

I told the clerk that I would be happy to stay in a new room and that I would like my property transferred from the original room to the new one. She then told me that the hotel could not return my belongings until the next day! I asked to call the manager. The clerk said she didn't have a phone number for the manager. I told her that I didn't believe her, but she persisted. When I told her that I was ready to call the police, she suddenly discovered the manager's number.

The manager refused to fix the problem. "I have a life," he said. "I can't worry about that." Eventually I did have to resort to calling the local police in order to retrieve my belongings. Though the desk clerk had claimed that she had no access to the property, it had miraculously appeared on her desk in time for the police. Amazingly, the front desk clerk had apparently asked the attending officer to arrest me, because, in frustration earlier in the day, I had disconnected the handset of her phone and placed it outside! Altogether hideous.

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Rude Service Broken Ac and Fleas.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

JACKSON, MICHIGAN -- I went in to get a room. Stood there waiting for attendant talking on phone to her boyfriend. She finally waited on me. Then I filled out my paperwork then asked how to get to my room. By then she was on the phone again. I asked how to get to my room. She just kept holding up one finger. Finally she told me to take my key card out the front door left to the second door and use the card to get in.

So I went out to the door. There was no slot for the card. I went back in and asked again. She told me the same thing with a bad attitude. I went out and asked another guest how to get in. I went in to the room and it was so hot you could not stand it. So I and my wife decided to go and get something to eat.

When we came back it had cooled down a little bit. We were tired and decided to lie down. Then the people upstairs were running back and forth. So my wife went to the front desk. The same girl told my wife they were working on the air upstairs. My wife told her about our air. The girl told her "oh I know we rent those rooms out last," but she never told me that.

She told my wife quiet time was 8 o'clock so the people working on the air would be quiet in about 10 minutes but it was already after 10 o'clock. They were stomping across the floor all night. I could not sleep so I stayed up all night till about 630 the next morning then slept for about 2 and a half hours. I wake and my wife and I had flea bites all over us.

So I go to the desk that morning and talk to the manager. She gave me a card with a number to call. We were so upset and tired we went back home to get some rest. I called the number the next day. The lady said we would be reimbursed and someone would call me in a few days.

After a week I called back and they kept transferring me around. Finally I get an answering machine and give my information. They call me back the next day and the lady tells me they contacted the owner and he told them they offered me a discount which was not true. They also told me the owner had contacted me which he had not. I received a letter saying if he didn't contact me in 3 days get back with them. Well I called them 3 days ago and have not heard from them.

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Do Not Stay Here
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KAMLOOPS, BC, CANADA -- Do not stay at this hotel. My husband, my parents, and I booked a suite with a separate bedroom. We booked well in advance because we were attending a wedding and because Super 8 is Pet Friendly. (We have a Shih Tzu). About a month before, I called to confirm the reservation and to book an extra night. At this point, everything was still okay.

One week before the date, they called us to inform us there was damage in the room and that they would be renovating. This is beyond their control and we understand. However, we did expect that they would put us somewhere else in the hotel. Since there were no other suites, we would need two rooms. (My husband and my father are not willing to sleep in beds side by side--which was the reason for us booking the suite in the first place). They said they would do so, but we would have to pay the full rates for both rooms. Basically, they gave us the attitude that if we didn't like it, we could go elsewhere. Very bad attitude.

Spoke with an accent so thick that I could barely understand him. Cut me off as I was speaking. Had some other person coaching him in the background--the manager--so I wasn't even speaking directly to the person in charge. And when I called the Super 8 "Head Office", I discovered that the hotels are franchised, so I don't know the level of accountability.

I have been in hotels all over the world, and if there is a problem with the room--that I have paid in advance for--the hotel will accommodate me, as their guest, and not expect to make a further profit from me. As a result of Super 8's inefficiency and rudeness, I have had to scramble to find a pet sitter, farm out my parents, and find another hotel in the area at the last minute. Way to go, Super 8. You have just lost a regular traveling customer.

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Reservation With Confirmation # Not Honored
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HUMBLE, TEXAS -- We reserved a room approximately 2-3 weeks before our arrival date of 7/30/12, received a confirmation #, had the telephone number of the motel with us and when we arrived they claimed not to have a reservation with our name but if we could give them a conf # that would be fine. My husband came out to our car to get the number from me and while he was gone the clerk started to help another customer.

When we both returned with the number the clerk was in the process of completing the other guests' reservation with our credit card which had been left with the clerk by my husband when he came out to get the confirmation number. Needless to say my husband was very upset about this and took his credit card back quickly. The manager then came out (with a bit of an attitude) and requested the conf. number. We gave it to him and then he claimed that it was not one of their confirmation numbers. He admitted that the telephone number was for his property but not the confirmation number.

He was totally unwilling to work with us and said he had only one night available if we wanted it. This would not help as we were there for several nights to participate in the AAU summer Olympics. Our grandson was competing in 3 events. When we made the reservations over the phone we were told that the only room they had left for that time frame was a smoking room. Even though that would not be our preference we agreed to that type of room.

We have never had a room with a confirmation number not honored and feel that they just did that because they knew they could get more money for the room because of the number of out of town people needing rooms for the youth AAU Olympics. Also, when we made these reservations we were required to leave a credit card number with them to GUARANTEE the room. Now we have to worry about who has that number and where and when will they use it. To say the least, we are not happy with the Super 8 system.

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Shocked... a CRACKPIPE
By -

PASADENA, CALIFORNIA -- I stayed at the Super 8 in Pasadena, CA on 12/22/10. My home was evacuated due to flooding and I needed a last minute place to stay that could accommodate my lab. Since I only had 2 hours to get out and the price was great, I chose Super 8. The evening manager was great and helped me find a smoking room that did not have too much odor, they require a smoking room if you have a pet. I'm almost 8 months pregnant so I appreciated this.

About 11:30 PM I went to get a Kleenex, there were some bugs on the walls-really gross and I wanted to get rid of them. Pulled out Kleenex from the dispenser and as I pulled a CRACKPIPE and a paper baggie came out. I was absolutely shocked and called the night manager, his English was terrible and couldn't understand exactly what I was saying but agreed to come up. Meanwhile the phone rang and it was the general manager who said that his assistant was coming to pick up the item. He then told me it was a medical device and not a crack pipe. I said you haven't seen it! How could you know that?

I hung up and waited for the assistant manager. He wouldn't come in the room, and finally I raised my voice and told him to get the item and that I was extremely upset. He got the item and left. By this time it is midnight and pouring rain outside. This was the only room that was "acceptable" in terms of the smoking status. The others I toured reeked of smoke. I was exhausted, had my dog with me and with the horrible storm outside, I didn't feel safe at 7.5 months pregnant changing hotels.

I slept for 6 hours and got up to speak with the manager about the evening and to request a refund. The same assistant manager was there in the morning, incredulous that I wanted my money back. He called the manager, who said to me over the phone that he could give me 20% off and that I should not have stayed in the room. He was terrible to me on the phone, did not apologize or offer to make it right.

I explained to him that I am 30 weeks pregnant, evacuated from my home, my husband was out of town and there was a raging storm outside. He said that I was offered a refund last night--totally not true and I called him on it. He refused to admit what the item was and told me to call the paparazzi he didn't care. Huh? I am absolutely taking this to the corporate level. I took a picture of the item and am so glad I did. I understand that they may have not known about the activity in the room, but to not apologize?

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Terrible Place to Stay! Stay away!!!! Stay anywhere else!!!
By -

SAN FRANCISCO, CALIFORNIA -- We had the most horrible experience at the Super 8 Motel-San Francisco/Fisherman's Wharf Area (2440 Lombard Street, San Francisco, CA!!! My husband and I brought my 87 year old mother on a trip to San Francisco with us. We started off with no parking spaces remaining at the motel. The manager/desk clerk suggested we park down the street at the Blockbuster after they closed at 10:30. Parking spaces are given on a first come, first serve basis. We arrived at about 4:00 P.M. but all spaces were already full. Inadequate parking!

All of the motel rooms are located upstairs on the second and third floors. We were given a room on the third floor. The motel had no elevator and we all climbed up the most unbelievable flight of stairs I have ever seen in my life. This was not near to code. The stairs were so steep and the height of the steps varied. I am not a tall woman but some of the steps were as high as distance between my ankle and knee making it quite a venture just to get up the stairs to our room!!!

When my mother and I got to the top we felt like we had climbed Mount Everest!!! Just absolutely unbelievable! The ADA (American's With Disabilities Act) would never allow for a place like that to exist without an elevator to accommodate disabled or elderly people. They just haven't had a lawsuit yet!!! The included Continental breakfast was served on a tiny counter in their tiny, tiny lobby. My husband brought us three cups of coffee up that steep, steep staircase!

To top it off they even placed an addition hold of fund on my credit card after I had already paid for the room. It took a few days to get that straightened out with my bank. This place does not represent San Francisco and all of the lovely, wonderful places to stay there and at much, much better rates. My suggestion is to never, never stay there! I stay in the Bay Area about once a month and have for the last 20 years. This place is the worst motel I have ever had the displeasure of staying in.

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Illegal Fee for Service Animals
By -

CRESWELL, OREGON -- My wife and I stayed at the Super 8 Motel in Creswell, OR while on our way to Washington. The clerk, apparently acting on orders from the part-owner/manager, charged us a $15.00 Pet Fee. Under the Americans with Disabilities Act of 1990, charging a fee for service animals that is not charged to every other customer is illegal. The clerk made copies of our dogs' IDs, so he knew, or had reason to know that they were not pets, but service animals. His explanation was that it was a deposit toward cleaning the carpet.

After taking one look at the carpet in the room, I did not let our dogs walk on it, but carried them in and out of the room. The carpet looked as if it hadn't been cleaned in at least two years. When we checked out the next morning, the lady on duty told my wife if she had come into the office when she came on duty later that evening, the lady would have refunded the 'fee.' She stated the guy who checked us in had worked there about 6 years, and she had been there just a couple of months, and she knew the law better than he did apparently. I prefer to think the clerk knew he was committing an illegal act, and just didn't care.

As he was acting as the manager's agent, the manager shoulders the blame for the offense. I attempted numerous times to offer a reasonable settlement, but the manager/part owner refuses to answer my emails. Taking this case to court, which I am entitled to do, would be a hardship, so I am posting this so others will know to avoid this place and maybe corporate for Super 8 will investigate. In addition to the illegal fee, they did nothing about a loud party that went on across the lot from us until about 6 in the morning, when we were leaving.

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Super 8 Motel Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 35 ratings and
65 reviews & complaints.
Contact Information:
Super 8 Motel
P.O. Box 4090
Aberdeen, SD 57401
1-800-454-3213 (ph)
www.super8.com
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