HUMBLE, TEXAS -- We reserved a room approximately 2-3 weeks before our arrival date of 7/30/12, received a confirmation #, had the telephone number of the motel with us and when we arrived they claimed not to have a reservation with our name but if we could give them a conf # that would be fine. My husband came out to our car to get the number from me and while he was gone the clerk started to help another customer.
When we both returned with the number the clerk was in the process of completing the other guests' reservation with our credit card which had been left with the clerk by my husband when he came out to get the confirmation number. Needless to say my husband was very upset about this and took his credit card back quickly. The manager then came out (with a bit of an attitude) and requested the conf. number. We gave it to him and then he claimed that it was not one of their confirmation numbers. He admitted that the telephone number was for his property but not the confirmation number.
He was totally unwilling to work with us and said he had only one night available if we wanted it. This would not help as we were there for several nights to participate in the AAU summer Olympics. Our grandson was competing in 3 events. When we made the reservations over the phone we were told that the only room they had left for that time frame was a smoking room. Even though that would not be our preference we agreed to that type of room.
We have never had a room with a confirmation number not honored and feel that they just did that because they knew they could get more money for the room because of the number of out of town people needing rooms for the youth AAU Olympics. Also, when we made these reservations we were required to leave a credit card number with them to GUARANTEE the room. Now we have to worry about who has that number and where and when will they use it. To say the least, we are not happy with the Super 8 system.
PASADENA, CALIFORNIA -- I stayed at the Super 8 in Pasadena, CA on 12/22/10. My home was evacuated due to flooding and I needed a last minute place to stay that could accommodate my lab. Since I only had 2 hours to get out and the price was great, I chose Super 8. The evening manager was great and helped me find a smoking room that did not have too much odor, they require a smoking room if you have a pet. I'm almost 8 months pregnant so I appreciated this.
About 11:30 PM I went to get a Kleenex, there were some bugs on the walls-really gross and I wanted to get rid of them. Pulled out Kleenex from the dispenser and as I pulled a CRACKPIPE and a paper baggie came out. I was absolutely shocked and called the night manager, his English was terrible and couldn't understand exactly what I was saying but agreed to come up. Meanwhile the phone rang and it was the general manager who said that his assistant was coming to pick up the item. He then told me it was a medical device and not a crack pipe. I said you haven't seen it! How could you know that?
I hung up and waited for the assistant manager. He wouldn't come in the room, and finally I raised my voice and told him to get the item and that I was extremely upset. He got the item and left. By this time it is midnight and pouring rain outside. This was the only room that was "acceptable" in terms of the smoking status. The others I toured reeked of smoke. I was exhausted, had my dog with me and with the horrible storm outside, I didn't feel safe at 7.5 months pregnant changing hotels.
I slept for 6 hours and got up to speak with the manager about the evening and to request a refund. The same assistant manager was there in the morning, incredulous that I wanted my money back. He called the manager, who said to me over the phone that he could give me 20% off and that I should not have stayed in the room. He was terrible to me on the phone, did not apologize or offer to make it right.
I explained to him that I am 30 weeks pregnant, evacuated from my home, my husband was out of town and there was a raging storm outside. He said that I was offered a refund last night--totally not true and I called him on it. He refused to admit what the item was and told me to call the paparazzi he didn't care. Huh? I am absolutely taking this to the corporate level. I took a picture of the item and am so glad I did. I understand that they may have not known about the activity in the room, but to not apologize?
SAN FRANCISCO, CALIFORNIA -- We had the most horrible experience at the Super 8 Motel-San Francisco/Fisherman's Wharf Area (2440 Lombard Street, San Francisco, CA!!! My husband and I brought my 87 year old mother on a trip to San Francisco with us. We started off with no parking spaces remaining at the motel. The manager/desk clerk suggested we park down the street at the Blockbuster after they closed at 10:30. Parking spaces are given on a first come, first serve basis. We arrived at about 4:00 P.M. but all spaces were already full. Inadequate parking!
All of the motel rooms are located upstairs on the second and third floors. We were given a room on the third floor. The motel had no elevator and we all climbed up the most unbelievable flight of stairs I have ever seen in my life. This was not near to code. The stairs were so steep and the height of the steps varied. I am not a tall woman but some of the steps were as high as distance between my ankle and knee making it quite a venture just to get up the stairs to our room!!!
When my mother and I got to the top we felt like we had climbed Mount Everest!!! Just absolutely unbelievable! The ADA (American's With Disabilities Act) would never allow for a place like that to exist without an elevator to accommodate disabled or elderly people. They just haven't had a lawsuit yet!!! The included Continental breakfast was served on a tiny counter in their tiny, tiny lobby. My husband brought us three cups of coffee up that steep, steep staircase!
To top it off they even placed an addition hold of fund on my credit card after I had already paid for the room. It took a few days to get that straightened out with my bank. This place does not represent San Francisco and all of the lovely, wonderful places to stay there and at much, much better rates. My suggestion is to never, never stay there! I stay in the Bay Area about once a month and have for the last 20 years. This place is the worst motel I have ever had the displeasure of staying in.
CRESWELL, OREGON -- My wife and I stayed at the Super 8 Motel in Creswell, OR while on our way to Washington. The clerk, apparently acting on orders from the part-owner/manager, charged us a $15.00 Pet Fee. Under the Americans with Disabilities Act of 1990, charging a fee for service animals that is not charged to every other customer is illegal. The clerk made copies of our dogs' IDs, so he knew, or had reason to know that they were not pets, but service animals. His explanation was that it was a deposit toward cleaning the carpet.
After taking one look at the carpet in the room, I did not let our dogs walk on it, but carried them in and out of the room. The carpet looked as if it hadn't been cleaned in at least two years. When we checked out the next morning, the lady on duty told my wife if she had come into the office when she came on duty later that evening, the lady would have refunded the 'fee.' She stated the guy who checked us in had worked there about 6 years, and she had been there just a couple of months, and she knew the law better than he did apparently. I prefer to think the clerk knew he was committing an illegal act, and just didn't care.
As he was acting as the manager's agent, the manager shoulders the blame for the offense. I attempted numerous times to offer a reasonable settlement, but the manager/part owner refuses to answer my emails. Taking this case to court, which I am entitled to do, would be a hardship, so I am posting this so others will know to avoid this place and maybe corporate for Super 8 will investigate. In addition to the illegal fee, they did nothing about a loud party that went on across the lot from us until about 6 in the morning, when we were leaving.
LANCASTER, PENNSYLVANIA -- We arrived at the motel. The outside of building was dirty, the lobby carpet run down and a really bad odor in the air. The room was on the 3rd floor. On the way up, there were terrible odors in the hall. We reached the room and opened door and wanted to run! The beds were rumpled, desk drawer broken and sitting on top of desk, no towels or washcloths, sunglasses from someone was left on the counter, the bathroom was dirty (commode not even flushed), there was mold and a terrible smell in the refrigerator.
It was hard to see what was outside because the windows probably had original fingerprints from installation! We never set our stuff down. We went back to the lobby for a refund because we couldn't stay there! When we told the desk person about it she stated maybe the room hadn't been prepared for check-in... Check-in time is 3 pm. This occurred at 6:30 pm. When we left a fly even got out in front of us! He couldn't take it! A real dump!
ANDERSON, INDIANA -- Went to Anderson, Indiana for an overnight getaway. Have previously stayed at this motel and checked in about 11 am. Was given a room, dropped our bags in room, and left to eat lunch. I recently had surgery and wasn't feeling well. We decided to return home and asked manager to cancel our rooms since we hadn't used them. Told him I was ill and had to leave and he stated that we only had 10 minutes after we checked in to cancel the room.
After some discussion he refused to do anything about refunding our money and we left. Rest assured I will never stay in a Super 8 in the future. Guess he was more interested in keeping our money than helping. Super 8 isn't so super after all.
MOUNTAIN HOME, ARKANSAS -- When I checked in, it took a little while for the clerk to come to the desk to help me. I checked in for 4 nights. I paid him and then he wouldn't give me my change. He said he would give it back after I checked out because I might steal his towels. Upon entering the building to go to my room, the building overwhelmed me with cigarette smoke smell. When entering the room, I found blood on one of the pillows. I pulled back the covers and there was blood on two of the pillows and on the top sheet. The bathroom was dirty as well. This was the most disgusting room I have ever been in.
MARIANNA, FLORIDA -- I recently stayed at the Super 8 Motel in Marianna, Florida. It was by far the worst motel experience in my life. The room was filthy with bugs EVERYWHERE. When I advised the owner, she offered to move me to the room next door. If one room has an insect infestation, the room next door won't be any different.
The owner's husband claimed they had never had a complaint as long as they had been there. Find that one hard to believe. Then he starts screaming at me, the customer. As his wife tried to get him to shut up and leave the room. She begged me not to contact anyone. I would have gone elsewhere but I had pre-arranged an overnight delivery to the motel. Do NOT stay there. My entire body has very itchy insect bites. I am so concerned that I will not take my clothes or luggage into my house without first washing everything in hot water.
DURANT, MISSISSIPPI -- I am a contract emergency physician and therefore often work nights up to 36 hour shifts then 12 hours later work more in another town. Many hotels let me check in at 7:00 am and out at 3:00 pm to get to my next shift. I checked into Super 8 this morning after working a 36 hour shift and explained to the clerk that I need to sleep until about 3. So she said she would work it out.
Exhausted I fell asleep then was awakened by room service knocking on the door then opening it. In a sleepy daze I said I don't need room service. Later the phone started ringing. The manager said I must leave now or come down to the office and check back in so I did that and went back to bed then room service is knocking on the door again. Now it's 2:00 pm I just worked 36 hours had 3 hours sleep and must now get up, bathe, eat, drive to another town, go to the hospital and start another 24 hours of taking care of strokes heart attacks.
From now on will only stay in a hotel that relaxes the 11:00 check out time. It's not a 9:00 to 5:00 world for the people who help you at night. Not just medical, but truckers, convenience store workers, police, firemen etc. Today many people work at night and need sleep in the daytime.
GROVE CITY, PENNSYLVANIA -- I booked this hotel online and will not do this again, or ever stay at a Super 8 again. When you stay there, they are not friendly, breakfast is terrible, the room is not that clean and the towels are not clean. We had people next door slamming doors all night. When we called the desk, they said they could not do anything about it.
When we were leaving to come back to Canada, the desk clerk said she doesn't give proof of payment because I booked online. I have been going down there for a while and never had any problems with any hotel I have stayed in. I will never stay at any Super 8 Motel wherever I go again. The coffee maker was so dirty you could not see through the glass.