Worst Hotel Experience in 20 Years of Travel
LANTANA, FLORIDA -- The staff and management of this hotel did everything in their power to ensure a miserable stay.
The evening I checked into the hotel, I was told that I would receive two nights' accommodation. The next morning the front desk called me to confirm the fact that I would be staying a second night.
When I returned that night, however, I could not gain access to my room. I asked the front desk clerk to update my key. She said, "You only reserved the room for one night, so we have to put you in another room." I pointed out that I had, in fact requested a two night stay -- and this had been confirmed twice by the hotel.
I told the clerk that I would be happy to stay in a new room, and that I would like my property transferred from the original room to the new one. She then told me that the hotel could not return my belongings until the next day!
I asked to call the manager. The clerk said she didn't have a phone number for the manager. I told her that I didn't believe her, but she persisted. When I told her that I was ready to call the police, she suddenly discovered the manager's number.
The manager refused to fix the problem. "I have a life," he said. "I can't worry about that."
Eventually I did have to resort to calling the local police in order to retrieve my belongings. Though the desk clerk had claimed that she had no access to the property, it had miraculously appeared on her desk in time for the police.
Amazingly, the front desk clerk had apparently asked the attending officer to arrest me, because, in frustration earlier in the day, I had disconnected the handset of her phone and placed it outside!