Super 8 Motel - Page 3

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1.1 out of 5, based on 23 ratings and
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Dirty Conditions
Posted by on
Rating: 1/51
11610 WEST DODGE, OMAHA, NEBRASKA -- We stayed at the Super 8 motel on 11610 West Dodge Road in Omaha, Ne. When we arrived they put us in 4 different rooms before we had one that had hot water. Very frustrating. When we came back to our room the next evening a broken light had not been fixed, the empty shampoo bottle still on the tub, dirty washcloth on the sink, floors had not been cleaned. The fire alarms went off, only to find that there was someone upstairs smoking pot and burning incense to kill the smell. They should have been asked to lease. When we went down the next morning for breakfast, the lounge was filthy. Spilled cereal all over the counter, waffle batter all over the counter, and the floor was filthy. We have always stayed at this motel because it is handy for the places we need to go, but not any more. We should have gotten our room for free after all we went through.
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CrystalSword on 05/10/2012:
Super 8 doesn't have a low enough rating for us!!! In my opinion it should be MINUS 5 stars!!
We stayed at one in Oregon and they actually charged us an additional non-refundable cleaning deposit for our service dogs!! The carpet in the room was so dirty, we refused to walk on it barefoot, I put a towel down on the floor, then our travel crate for the dogs on top of that, and we carried the dogs in and out so they could go potty....their feet were NOT going to touch that carpet either!

If it weren't for the fact that it had started raining, it was getting dark, and I was too tired to drive any further....I'd have found another motel for us. We didn't allow the dogs to touch anything in the room....I was afraid they'd catch something! (Plus its illegal to charge a deposit on a service dog! I tried telling them that and it fell on deaf ears!)
melissa253 on 09/16/2012:
We once 'ONCE' stayed in a Super 8 and the carpet was so dirty that I refused to take off my socks and I wore shower shoes in the shower. I also slept in my clothes on top of the bed, and not in it.
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No cancel policy
Posted by on
I made a reservation on line with the senior discount. The reservation was for 3 nights. Our plans changed and we only wanted to stay for 2 nights instead of 3. We were told that was fine we could check out early if we wanted to but would still be charged for the 3 days! That we were given a special late. That is a laugh we could have stayed across the street at bestwestern for $10.00 a night cheaper! The room was not very nice. The bed was hard as a rock and the pillows were very lumpy. With soft spots and hard lumps. The towels and wash clothes looked dirty they were so stained! and very very thin. I paid $68.oo a night for this room plus tax. I tried talking to the manager JOHN he was not nice and not helpful at all to go about seeing if we could get a refund elsewhere. Then when he saw us he was rude or ignored us! This Super 8 franchise needs to be looked into. It also said breakfast was included if you want toast and coffee it was great. Stale bread plain donuts or cold cereal.
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At Your Service on 09/02/2011:
This isn't uncommon for any hotel/motel. They specifically reserve a room per your reservation and may turn away other potential renters.
rszic on 09/02/2011:
I think this all depends on when you cancelled. If you cancelled at the last minute than they won't refund you. Also if the hotel down the street is cheaper and they did not have nice rooms, why did you not stay at Best Western?
momsey on 09/02/2011:
It also depends on what you agreed to when you made the reservation. You might have gotten a special rate because you agreed to a nonrefundable reservation.
Anonymous on 09/02/2011:
Too many variables and what-ifs to determine whether or not the hotel was justified in their actions, and whether such a review would influence me from conducting business with them.
trmn8r on 09/02/2011:
I agree with J4A's comment completely, and want to add that motels have specific cancellation policies for various lengths of reservation. Often, 24 hours is sufficient for a one night stay. But longer stays may require a greater number of days notice. I always check what these are before making a reservation.

Looking over the other comments, I agree with everyone.
sm on 07/29/2013:
I stayed in the Super 8 in north little rock, Arkansas on 1 Gray Road and the room was paid for, I left to go to the mall, and the room key was turned off, I couldn't get in for hours and the receptionist was very rude.
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Posted by on
I have stayed in this motel on several occasions in Redfield, SD and find the rates to be exorbitant. This may very well be the Waldorf Astoria of Redfield but certainly not worth of 55.00 dollars per night. There are not many options in Redfield but I find this to be out of line. I have stayed at Days Inn, Motel 6 and others in small towns and have never paid this type of rate at any of them. I know that you have to make a living but certainly, I don't want to pay your mortgage or Franchise Fees with my stay.
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Ben There on 06/25/2011:
Hotels do pay their mortgages and franchise fees with your stay, in addition to everything else they do like paying employees, utilities, updates to the property, etc... All hotels work this way.

That said, it sounds like your tastes and budget are better suited to the Day's Inn or Motel 6. It is great that you have lower cost options that fit your needs better!
trmn8r on 06/25/2011:
" I don't want to pay your mortgage or Franchise Fees with my stay."

But that is part of what your room fee is used for. After all, these are expenses of the motel, are they not?

This place sounds rustic from the website - it has a pheasant cleaning station on site.
Anonymous on 06/25/2011:
It's been my experience that when it comes to hotel's, you get what you pay for! I'm curious to know, if you don't want them to pay their mortgage using the money from your stay, how do you expect them to pay their mortgage and stay in business? Hotels are in the business of selling "rooms" for short stays, how else do you think they make a majority of their money?
GenuineNerd on 06/25/2011:
$55 is still high for Super 8, unless there is a special event going on in that community. In my travels, I have seen Motel 6's going into the $50-$60 range as well. I guess the price also depends upon the area where the motel is located. Usually $55 would be Hampton Inn/Comfort Inn/Holiday Inn Express-type prices.
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Customer Service
Posted by on
GADSDEN, ALABAMA -- I had a reservation. It got changed and I received no phone call. I complained to the national line. The owner called me furious I call the national line telling me it cost him $65. He started yelling and then cancelled my reservation and hung up on me. He stated I cussed him which is not true. I called Wyndham for support all the way to the President’s office. They said it was a franchise and I had to deal with the owner. They did nothing to support me. The fact we had a verbal contract that was not honored did not matter. The fact there was a lie and I was treated wrong made no difference. They just cut me off and said “We respect your opinion”. That is a joke. Think long and hard before you do business with a company that treats it’s customers that way. I will never use any of their facilities again..
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trmn8r on 06/13/2011:
What do you mean by your reservation was changed? Different day, different # beds, smoking preference?

How and when did you find out your reservation was changed?
jktshff1 on 06/13/2011:
Just a piece of information and no offense meant.
Verbal Contracts are not worth the paper they are written on.
Anonymous on 06/13/2011:
Don't cut off your nose to spite your face. Corporate was right. Unfortunately that particular motel being a franchise, there is nothing corporate can do for you. Your complaint is against the owner of that particular motel, not Wyndham.
Churro on 06/13/2011:
The complaint should solely by directed at Wyndham because it illustrates Wyndham's weakness and inability to institute quality and consistency in its brands. This kind of malarkey doesn’t tend to happen with Marriott or Hilton branded properties. Anyway, I’d rather stay in a porta-potty than a Super 8 Motel. It smells better.

Outstanding review.
Anonymous on 06/13/2011:
trm - the OP states on another site that the room had been changed without notice.

Stu - Understanding where control resides is a crucial first step to avoiding corporate/franchise rights and responsibilities confusion and misunderstanding by consumers.

From their website: The Franchisor may, but is under no obligation to, contact Customers with reservations to inform them about changes in the status of the hotel for which the reservations are made and may suggest alternative.
trmn8r on 06/13/2011:
Yes, he said his room was changed, and that it was "a minor issue."

He doesn't state if it was prior to arrival, or afterwards. I still don't know what the real issue was - moved his belongings without telling him, took away his bay view, ? Or if he tried approaching the manager first.
Anonymous on 06/13/2011:
On another other site the OP states the motel did not call him about the change, so it was after making the reservation but prior to arrival, also stated is that despite this, and having called the national line, the OP still planned on keeping the reservation, room change w/o notice notwithstanding.
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Shocked... a CRACKPIPE
Posted by on
PASADENA, CALIFORNIA -- I stayed at the Super 8 in Pasadena, CA on 12/22/10. My home was evacuated due to flooding and I needed a last minute place to stay that could accommodate my lab. Since I only had 2 hours to get out and the price was great, I chose Super 8.

The evening manager was great and helped me find a smoking room that did not have too much odor, they require a smoking room if you have a pet. I'm almost 8 months pregnant so I appreciated this.

About 1130 PM I went to get a Kleenex, there were some bugs on the walls-really gross and I wanted to get rid of them. Pulled out Kleenex from the dispenser and as I pulled a CRACKPIPE and a paper baggie came out. I was absolutely shocked and called the night manager, his English was terrible and couldn't understand exactly what I was saying but agreed to come up. Meanwhile the phone rang and it was the general manager who said that his assistant was coming to pick up the item. He then told me it was a medical device and not a crackpipe. I said you haven't seen it! How could you know that?

I hung up and waited for the assistant manager. He wouldn't come in the room, and finally I raised my voice and told him to get the item and that I was extremely upset. He got the item and left.

By this time it is midnight and pouring rain outside. This was the only room that was "acceptable" in terms of the smoking status, the others I toured reeked of smoke. I was exhausted, had my dog with me and with the horrible storm outside, I didn't feel safe at 7.5 months pregnant changing hotels.

I slept for 6 hours and got up to speak with the manager about the evening and to request a refund. The same assistant manager was there in the morning, incredulous that I wanted my money back. He called the manager, who said to me over the phone that he could give me 20% off and that I should not have stayed in the room. He was terrible to me on the phone, did not apologize or offer to make it right. I explained to him that I am 30 weeks pregnant, evacuated from my home, my husband was out of town and there was a raging storm outside. He said that I was offered a refund last night--totally not true and I called him on it. He refused to admit what the item was and told me to call the paparazzi he didn't care. Huh?

I am absolutely taking this to the corporate level. I took a picture of the item and am so glad I did. I understand that they may have not known about the activity in the room, but to not apologize??
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Anonymous on 12/22/2010:
You can post the picture here.
trmn8r on 12/22/2010:
I can't believe the manager thought paparazzi would be interested in a Super 8 motel.
Anonymous on 12/22/2010:
Depends on who else was staying there.
Anonymous on 12/22/2010:
You didn't feel safe because someone left their crackpipe behind? Not following your logic here. Should have looked under the bed while you were at it. I have seen some very unusual things underneath motel beds.
Anonymous on 12/22/2010:
Although I understand that you were upset and feel that you had reason to be, you cannot sleep there AND get your money back. It is like going to a restaurant and eating most of the food before complaining about it.
Anonymous on 12/22/2010:
I would have been shocked to not find a crackpipe at a Super 8.
bcd on 12/22/2010:
The offer of a 20% discount was generous considering you didn't suffer any damages.
trmn8r on 12/22/2010:
ript-> I think that is why the manager took it in stride. He was probably thinking "someone left their pipe stashed in the kleenex box again," and used his stock "medical device" excuse.

I also thought the 20% was a decent offer to offest some bugs and an item left stashed in a kleenex box.
leet60 on 12/22/2010:
I can understand not feeling safe in a motel in which drug paraphernalia is found in your room. It brings one to the conclusion that the motel is in an area known for drug sales and use. Who is to say the previous resident might not have returned looking for their "crack pipe" or even drugs that they may have hidden elsewhere in the room.

Personally, I would not have called the manager, I would have called the police.
werelucky on 12/23/2010:
Finding a crack pipe in a Super 8 is like finding snow at the north pole. If you left then you should have gotten a refund. Since you stayed then their offer was more than generous.
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Terrible Place to Stay! Stay away!!!! Stay anywhere else!!!
Posted by on
SAN FRANCISCO, CALIFORNIA -- We had the most horrible experience at the Super 8 Motel-San Franciso/Fisherman's Wharf Area (2440 Lombard Street, San Francisco, CA!!!!! My husband and I brought my 87 year old mother on a trip to San Francisco with us. We started off with no parking spaces remaining at the motel. The manager/desk clerk suggested we park down the street at the Blockbuster after they closed at 10:30. Parking spaces are given on a first come, first serve basis. We arrived at about 4:00 P.M. but all spaces were already full. Inadequate parking! All of the motel rooms are located upstairs on the second and third floors. We were given a room on the third floor. The motel had no elevator and we all climbed up the most unbelievable flight of stairs I have ever seen in my life. This was not near to code. The stairs were so steep and the height of the steps varied. I am not a tall woman but some of the steps were as high as distance between my ankle and knee making it quite a venture just to get up the stairs to our room!!!!! When my mother and I got to the top we felt like we had climbed Mount Everest!!! Just absolutely unbelievable! The ADA (American's With Disabilities Act) would never allow for a place like that to exist without an elevator to accommodate disabled or elderly people. They just haven't had a lawsuit yet!!! The included Continental breakfast was served on a tiny counter in their tiny, tiny lobby. My husband brought us three cups of coffee up that steep, steep staircase! To top it off they even placed an addition hold of fund on my credit card after I had already paid for the room. It took a few days to get that straightened out with my bank. This place does not represent San Francisco and all of the lovely, wonderful places to stay there and at much, much better rates. My suggestion is to never, never stay there! I stay in the Bay Area about once a month and have for the last 20 years. This place is the worst motel I have ever had the displeasure of staying in.

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Anonymous on 07/17/2009:
Well as far as the depends how old the hotel is....if the property was built before the law came into effect they are exempt
Anonymous on 07/17/2009:
Why did you venture away from where ever you've been staying for the past 240 visits?
Eloise on 07/17/2009:
dlakers is right! Parking is always 'iffy' in San Francisco.
DCGirl on 07/18/2009:
I'm sorry, but when I travel with my grandmother, the first thing I do is check to see if the motel has an elevator. If not, I request a room on the first floor. If the motel cannot guarantee a room on the first floor, I go elsewhere. All this could have been avoided by doing a little basic research before the trip.
PepperElf on 07/18/2009:
I once got a hotel in san fran that didn't meet my expectations
I've learned since then to actually look at the hotel's website to see what kind of accommodations they have
Eloise on 07/18/2009:
I always check the website. It provides a huge amount of information. I even check it when going out to eat. Information is power!
Anonymous on 07/18/2009:
Unless you really have to stay in the city you are better off staying across one of the bridges and using BART. You can stay in the East Bay and be in the city on BART faster than you can find an always scarce parking spot.

As a bonus the BART rides can be kind of fun during off peak times. Good review and info.
PepperElf on 07/18/2009:
yeah my room was creepy. luckily I had friends staying in a better hotel and got to crash in their room - it was for a convention
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Illegal Fee for Service Animals
Posted by on
CRESWELL, OREGON -- My wife and I stayed at the Super 8 Motel in Creswell, OR while on our way to Washington. The clerk, apparently acting on orders from the part-owner/manager, charged us a $15.00 Pet Fee. Under the Americans with Disabilities Act of 1990, charging a fee for service animals that is not charged to every other customer is illegal. The clerk made copies of our dogs' IDs, so he knew, or had reason to know that they were not pets, but service animals. His explanation was that it was a deposit toward cleaning the carpet.

After taking one look at the carpet in the room, I did not let our dogs walk on it, but carried them in and out of the room. The carpet looked as if it hadn't been cleaned in at least two years. When we checked out the next morning, the lady on duty told my wife if she had come into the office when she came on duty later that evening, the lady would have refunded the 'fee.' She stated the guy who checked us in had worked there about 6 years, and she had been there just a couple of months, and she knew the law better than he did apparently. I prefer to think the clerk knew he was committing an illegal act, and just didn't care. As he was acting as the manager's agent, the manager shoulders the blame for the offense. I attempted numerous times to offer a reasonable settlement, but the manager/part owner refuses to answer my emails.

Taking this case to court, which I am entitled to do, would be a hardship, so I am posting this so others will know to avoid this place and maybe corporate for Super 8 will investigate. In addition to the illegal fee, they did nothing about a loud party that went on across the lot from us until about 6 in the morning, when we were leaving.
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MSCANTBEWRONG on 09/03/2008:
They definitely broke the law. Here is the service animal information posted by the Civil Rights Div of the US Dept of Justice and NAAG:

July 26, 1996

The Civil Rights Division of the U.S. Department of Justice and the National Association of Attorneys General have formed a Disability Rights Task Force to promote and protect the rights of individuals with disabilities.

We have found that many businesses across the country have prohibited individuals with disabilities who use service animals from entering their premises, in many instances because of ignorance or confusion about the animal's appropriate use. This document provides specific information about the legal requirements regarding individuals with disabilities who use service animals. It was prepared by the Task Force to assist businesses in complying voluntarily with the Americans with Disabilities Act and applicable state laws.

Twenty-four state attorneys general* are distributing a similar document (including state specific requirements) to associations representing restaurants, hotels and motels, and retailers for dissemination to their members.

We encourage you to share this document with businesses and people with disabilities and their families in your community.

Deval L. Patrick Scott Harshbarger
Assistant Attorney GeneralAttorney General
Civil Rights DivisionState of Massachusetts;
U.S. Department of JusticePresident, National Association of Attorneys General

* Alaska, Arizona, California, Connecticut, Florida, Hawaii, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New York, North Carolina, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Washington, and Wisconsin.



Q: What are the laws that apply to my business?

A: Under the Americans with Disabilities Act (ADA), privately owned businesses that serve the public, such as restaurants, hotels, retail stores, taxicabs, theaters, concert halls, and sports facilities, are prohibited from discriminating against individuals with disabilities. The ADA requires these businesses to allow people with disabilities to bring their service animals onto business premises in whatever areas customers are generally allowed.

Q: What is a service animal?

A: The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. If they meet this definition, animals are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government.

Service animals perform some of the functions and tasks that the individual with a disability cannot perform for him or herself. "Seeing eye dogs" are one type of service animal, used by some individuals who are blind. This is the type of service animal with which most people are familiar. But there are service animals that assist persons with other kinds of disabilities in their day-to-day activities. Some examples include:

_____Alerting persons with hearing impairments to sounds.

_____ Pulling wheelchairs or carrying and picking up things for persons with mobility impairments.

_____Assisting persons with mobility impairments with balance.

Q: How can I tell if an animal is really a service animal and not just a pet?

A: Some, but not all, service animals wear special collars and harnesses. Some, but not all, are licensed or certified and have identification papers. If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability. However, an individual who is going to a restaurant or theater is not likely to be carrying documentation of his or her medical condition or disability. Therefore, such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability.

Q: What must I do when an individual with a service animal comes to my business?

A: The service animal must be permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed to go. An individual with a service animal may not be segregated from other customers.

Q: I have always had a clearly posted "no pets" policy at my establishment. Do I still have to allow service animals in?

A: Yes. A service animal is not a pet. The ADA requires you to modify your "no pets" policy to allow the use of a service animal by a person with a disability. This does not mean you must abandon your "no pets" policy altogether but simply that you must make an exception to your general rule for service animals.

Q: My county health department has told me that only a seeing eye or guide dog has to be admitted. If I follow those regulations, am I violating the ADA?

A: Yes, if you refuse to admit any other type of service animal on the basis of local health department regulations or other state or local laws. The ADA provides greater protection for individuals with disabilities and so it takes priority over the local or state laws or regulations.

Q: Can I charge a maintenance or cleaning fee for customers who bring service animals into my business?

A: No. Neither a deposit nor a surcharge may be imposed on an individual with a disability as a condition to allowing a service animal to accompany the individual with a disability, even if deposits are routinely required for pets. However, a public accommodation may charge its customers with disabilities if a service animal causes damage so long as it is the regular practice of the entity to charge non-disabled customers for the same types of damages. For example, a hotel can charge a guest with a disability for the cost of repairing or cleaning furniture damaged by a service animal if it is the hotel's policy to charge when non-disabled guests cause such damage.

Q: I operate a private taxicab and I don't want animals in my taxi; they smell, shed hair and sometimes have "accidents." Am I violating the ADA if I refuse to pick up someone with a service animal?

A: Yes. Taxicab companies may not refuse to provide services to individuals with disabilities. Private taxicab companies are also prohibited from charging higher fares or fees for transporting individuals with disabilities and their service animals than they charge to other persons for the same or equivalent service.

Q: Am I responsible for the animal while the person with a disability is in my business?

A: No. The care or supervision of a service animal is solely the responsibility of his or her owner. You are not required to provide care or food or a special location for the animal.

Q: What if a service animal barks or growls at other people, or otherwise acts out of control?

A: You may exclude any animal, including a service animal, from your facility when that animal's behavior poses a direct threat to the health or safety of others. For example, any service animal that displays vicious behavior towards other guests or customers may be excluded. You may not make assumptions, however, about how a particular animal is likely to behave based on your past experience with other animals. Each situation must be considered individually.

Although a public accommodation may exclude any service animal that is out of control, it should give the individual with a disability who uses the service animal the option of continuing to enjoy its goods and services without having the service animal on the premises.

Q: Can I exclude an animal that doesn't really seem dangerous but is disruptive to my business?

A: There may be a few circumstances when a public accommodation is not required to accommodate a service animal--that is, when doing so would result in a fundamental alteration to the nature of the business. Generally, this is not likely to occur in restaurants, hotels, retail stores, theaters, concert halls, and sports facilities. But when it does, for example, when a dog barks during a movie, the animal can be excluded.

If you have further questions about service animals or other requirements of the ADA, you may call the U.S. Department of Justice's toll-free ADA Information Line at 800-514-0301 (voice) or
800-514-0383 (TDD).


Anonymous on 09/03/2008:
Starlord174, as per the review of a few days ago about the same exact issue the Super 8 was wrong. Now I have seen some properties take a refundable deposit. The room is looked over at check in and if it's the same way at check out the deposit is returned. I don't have an issue with that.
jktshff1 on 09/03/2008:
starlord, don't take them to court too much money out of your pocket.
super, I don't have a problem with that if they require the same from all non disabled persons also.
MSCANT's post explains it very well. Keep your receipts and advise the proper gov't office. They can't make you do a special deposit nor can they ask for an id (though it's helpful to have one)
Before you travel, call the hotels direct for bookings and questions about disability access. Yes, it's illegal, but there are hotels and other places that just don't care as you and your's already know.
Anonymous on 09/03/2008:
Jkt, the Doubletree in Oakland takes a $25 depoist per pet but returns it once the housekeeper checks the room out. At least they used to anyway. I have run across a few others over the years. Being disabled or not has nothing to do with it, it's all based on if you wreck their room or not.
jktshff1 on 09/03/2008:
super, the law does not allow a deposit for service dogs, or a room cleaning charge unless they also do so for non-disabled people without dogs. Even though they charge a deposit for "pets" which service dogs do not fall under, they still can't charge it to a disabled person with a service dog.
They can charge after the fact if there is any damage to the room above and beyond normal wear & tear. Dog hair does not fall under that, since they have to vacuum anyway as part of the normal maintenance of the room.
Anonymous on 09/03/2008:
I don't think a lot of properties are following that law very well. ~~JMHO~~
jktshff1 on 09/03/2008:
Yea, but there are a lot of other things more important that need to be fixed first.
ya just need to CYA before you go anywhere.
Got to go gang! lotsa work and driving tomorrow.
Anonymous on 09/03/2008:
Later! Don't work too hard...
CrystalSword on 09/03/2008:
Like Starlord said, we carried the dogs too and from their crate, not allowing them to walk on the floor, we didn't even go barefoot! When traveling as we were, reservations were out of the question, we were in the process of moving, towing a trailer, and had no idea where we would be from day to took a couple days longer than expected to make the move, and I will NEVER stay at another Super 8....they are all the same.

This just happened to be right off the freeway, it was getting dark and it was starting to rain...I had enough driving for the day and Starlord doesn't (can't) drive after dark. Had there been another motel close-by, believe me, we'd have gone there!

Funny thing is, most of the motels charged us a refundable deposit for paying cash on the trip, I didn't get my debit card in time for the trip....we did get all deposits for that bach. Motel 6 is the only one who didn't charge us a deposit for paying cash, and the stay there was great, granted, the room was small, but it was comfortable.
madconsumer on 09/03/2008:
I wonder if the clerk charged the fee as he would any pet owner. hopefully he simply did not know or understand the law.
Starlord on 09/04/2008:
There is an old saying, and it is absolutely true with the ADA in question. "Igonorance of the law is no excuse." I have forwarded the salient part of Mscan't's post to the manager of the motel. He will probably ignore it as he has all my emails.
Anonymous on 09/04/2008:
JMHO...I think the problem was the clerk who charged the fee. The subsequent clerk apologized. I don't see where the fee was refunded, though. This, IMHO is the only reasonable settlement. While I agree with Starlord's position, I disagree with the adage "Ignorance of the law...". Today we have so many bleeding laws, nobody can possibly obey all of them. I doubt the offending clerk knew the ADA standard for the heights of handrails either...why would he?
Anonymous on 09/04/2008:
I do agree with Starlord's stance that "Ignorance of the law is no excuse." If a person works in an industry that requires knowledge of such laws, it is the employers responsibility to make sure its employees are properly trained and knowledgeable and if they aren't sure about something, that they have a resource to reach out to.

Anonymous on 09/04/2008:
justcuz - If this is so, then why does the IRS give taxpayers incorrect advice about 70% of the time? ;-)
Anonymous on 09/04/2008:
LOL Doc, that is a great question. I bet its because most of them fall asleep during training!
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Worst Hotel Experience in 20 Years of Travel
Posted by on
LANTANA, FLORIDA -- The staff and management of this hotel did everything in their power to ensure a miserable stay.

The evening I checked into the hotel, I was told that I would receive two nights' accommodation. The next morning the front desk called me to confirm the fact that I would be staying a second night.

When I returned that night, however, I could not gain access to my room. I asked the front desk clerk to update my key. She said, "You only reserved the room for one night, so we have to put you in another room." I pointed out that I had, in fact requested a two night stay -- and this had been confirmed twice by the hotel.

I told the clerk that I would be happy to stay in a new room, and that I would like my property transferred from the original room to the new one. She then told me that the hotel could not return my belongings until the next day!

I asked to call the manager. The clerk said she didn't have a phone number for the manager. I told her that I didn't believe her, but she persisted. When I told her that I was ready to call the police, she suddenly discovered the manager's number.

The manager refused to fix the problem. "I have a life," he said. "I can't worry about that."

Eventually I did have to resort to calling the local police in order to retrieve my belongings. Though the desk clerk had claimed that she had no access to the property, it had miraculously appeared on her desk in time for the police.

Amazingly, the front desk clerk had apparently asked the attending officer to arrest me, because, in frustration earlier in the day, I had disconnected the handset of her phone and placed it outside!

Altogether hideous.

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Anonymous on 07/09/2006:
DID you get arrested?
Anonymous on 07/09/2006:
Oh by the way I disconnnected your handset and placed it outside...what sense did it make to do that?
DORCAS on 07/10/2006:
With the employees attitude, she's lucky you didn't disconnect the head-set with her head still attached. They probably booked wrong and moved you around to cover their error. However that doesn't explain why they would feel the need to keep your belongings. That just makes no sense!!! I would be so furious. It seems like they stold your belongings. You really got treated badly. I would want a refund for all the stress they caused you when they were the ones that did wrong. What bad attitudes. Heck, I would have bailed you out after that!
maitri on 07/10/2006:
I agree with AmaniR -- it didn't help to disconnect the phone. I reacted in frustration after the desk clerk told me that she did not have the manager's phone number, then proceeded to call him; and the manager refused to intervene.

I had just gotten into town after a funeral, and was quite exhausted. I would have been better off to call the police immediately.

After all was said and done, I called my credit card company to dispute the hotel charges. This is the first and only time I have ever disputed charges on any card for any reason.
Anonymous on 07/10/2006:
I agree dorcas but I think it would have been to your advantage to have just called the police first because you are in someone else’s town witch gives them the upper hand.
Anonymous on 07/10/2006:
Maybe that "hideous manager" had a used clothes festish?
maitri on 07/11/2006:
Mrs. Manischewitz may be right -- but I think it may be simply a laziness fetish!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Dirty and Filthy Room
Posted on
Rating: 1/51
GALLUP, NEW MEXICO -- The room was just dirty, the carpet had holds and the sheets were soiled.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Hotel and Manager
Posted by on
Rating: 1/51
ROANOKE RAPIDS -- Bad place.

This franchise is out to rip you out, drive a little further and you will find many better quality motels at BETTER PRICE where you can sleep peacefully and comfortably.
The commotion and loud arguments in their parking lot right through the night had us worried if bullets would come ripping through the walls while we tried to sleep.
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Shayen on 09/02/2014:
If you are traveling South past Roanoke Rapids, may I suggest to people to NOT stop off at any hotels/motels in GoldRock or Rocky Mount, NC, which southbound, would be the next two places you would come to. Both places are crime-ridden and have a lot of robberies and parking lot holdups. It is not safe.
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