SAINT PETERSBURG/TAMPA, FLORIDA -- Signed up with Super media, LLC and they got a website and mobile site up and going. It took about 45-60 days before any (even one call) came in. Keep in mind I was billed for all the clicks I allotted in the budget. The site generated approximately 3-5 calls per week at best and was just enough to cover the budgeted amount ($250) per month. The billing was always at the $247 mark, like clockwork. Then the phone calls quit coming in, yet the bill was always the same and consistent.
Then my bank informed me of a new card for my account and the numbers changed, thus, preventing the bill from going through. Super media called and we agreed to suspend the account till it was resolved...so I receive a final bill that shows two (2) months at $322+/-!?! So I call them to find out why the account charged when the website was down, as well as why the amount was higher than all of the previous months. They had no answer, and they sent it to collections about three days prior (two days after sending an email to call them to work out arrangements). When I told them I was disputing the amount and asked them to remove from the collection agency, they told me they couldn't/wouldn't.
So the advice to any new company thinking of going with Supermedia, LLC is to avoid them unless it is a last resort, even then I would hire homeless persons to distribute fliers in the future instead of Supermedia. The website service (making changes or corrections) is non-existent! I called from the first day for simple corrections and never got the changes made (they say they will, or that they did, but it never happens). After the fourth call, I finally gave up on that.
Their "customer service" team that is supposed to help maximize your advertising, is pathetic. Your calls from the site, if you receive any, will arrive at the beginning of the monthly billing cycle, and then mysteriously stop. I asked them to spread out the budget throughout the month for consistency purposes, and the only thing they offered was for me to increase my budget!!
As a new business, it is difficult enough to make an impact in the communities you serve. Money is perhaps the greatest concern of all business owners, and Supermedia, LLC is only there to add to those worries. Save your money, hire someone for the website design, then hire someone for SEO if necessary! Supermedia, LLC is an expensive lesson I hope others won't need to learn through personal experience!