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I have had a very poor business experience with "Supermedia"
Posted by Bms on 06/11/2010
TACOMA, WASHINGTON -- I have had a very poor business experience with "Supermedia". I don't want to have to pay you to listen to all of the many errors that they have made. I am still trying to get them to reimburse me for $700 of over-charges. This has been going on for months. Please post this review to as many review sites as possible:

I decided to take a much closer look at our marketing efforts. One of these efforts included the decision to try "Superpages.com." I was given plenty of promises and even decided to have them produce a short video for our www/superpages.com ad.

I never post reviews but this one might help others from making the same mistake. My main contact representative was Eden Pond. This was nothing but a game to him. The culture at Supermedia (the entity that handles Superpages.com) is callous. Mr. Pond and Supermedia stole $700 from me. Looks like I have to file a claim or something.

I have since cancelled my account and I will spend those ad budget dollars at Google or Dex. I have spent 200 hours dealing with Superpages. Trust me - run. You don't want to waste money and time here. And how many "clicks" to our website in the last 6 months? About 10. And it isn't that they called us instead. Superpages.com didn't even list our phone number!
     
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Big Mistake
Posted by Stevepiatkin on 12/12/2013
SAINT PETERSBURG/TAMPA, FLORIDA -- Signed up with Super media, LLC and they got a website and mobile site up and going. It took about 45-60 days before any (even one call) came in. Keep in mind I was billed for all the clicks I allotted in the budget. The site generated approximately 3-5 calls per week at best and was just enough to cover the budgeted amount ($250) per month. The billing was always at the $247 mark, like clockwork. Then the phone calls quit coming in, yet the bill was always the same and consistent.

Then my bank informed me of a new card for my account and the numbers changed, thus, preventing the bill from going through. Super media called and we agreed to suspend the account till it was resolved...so I receive a final bill that shows two (2) months at $322+/-!?! So I call them to find out why the account charged when the website was down, as well as why the amount was higher than all of the previous months. They had no answer, and they sent it to collections about three days prior (two days after sending an email to call them to work out arrangements). When I told them I was disputing the amount and asked them to remove from the collection agency, they told me they couldn't/wouldn't.
So the advice to any new company thinking of going with Supermedia, LLC is to avoid them unless it is a last resort, even then I would hire homeless persons to distribute fliers in the future instead of Supermedia. The website service (making changes or corrections) is non-existent! I called from the first day for simple corrections and never got the changes made (they say they will, or that they did, but it never happens). After the fourth call, I finally gave up on that.

Their "customer service" team that is supposed to help maximize your advertising, is pathetic. Your calls from the site, if you receive any, will arrive at the beginning of the monthly billing cycle, and then mysteriously stop. I asked them to spread out the budget throughout the month for consistency purposes, and the only thing they offered was for me to increase my budget!!

As a new business, it is difficult enough to make an impact in the communities you serve. Money is perhaps the greatest concern of all business owners, and Supermedia, LLC is only there to add to those worries. Save your money, hire someone for the website design, then hire someone for SEO if necessary! Supermedia, LLC is an expensive lesson I hope others won't need to learn through personal experience!
     
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Posted by SuperMedia on 2013-12-17:
We are never pleased when one of our clients is unhappy.
Please give me the opportunity to review your issue. I
promise someone will get back to you within 48 hours
with an update. Please provide me with the following
information and e-mail back to me
at: customerservice@supermedia.com
Your full name and title:
Business Name:
State in which your business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
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Will Not Accept Cancellation of Advertising Services
Posted by Danm925 on 12/02/2013
DFW AIRPORT, TEXAS -- We have been trying to get through to Supermedia that we are not interested in their services for three years, but they continue to bill monthly and add service charges. Whenever we reach someone by phone, they always make excuses that the latest yellow pages directory has already been sent to press. In my opinion, they are a scam. Warning to anyone they contact....Supermedia is like a tick on a dog, you can't get rid of it. I notified them at least five or six times in the past year by sending a copy of a letter I wrote advising I wanted nothing to do with their company.
     
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Heartless Customer Service
Posted by Phillip.davis.mb on 11/07/2013
MYRTLE BEACH, SOUTH CAROLINA -- I found that our companies had multiple listings that were inaccurate and needed updating. After updating the information for two hours or so and trying to save the information, I became aware that both of our companies would not show, at once, in the login portal. I then contacted SuperMedia for assistance.

The customer care representative troubleshooted some areas and finally got both companies to show in the portal. When I checked to confirm everything, both companies were indeed there, but all of our company's information was lost.

After informing her that they had deleted all of my information, she replied, "Oh yea, that happens".

I asked her why didn't she tell me before the deleted everything so that I could have copied most of the information and pasted it in later. She said "sorry, that's just the way it is. Both of you companies are there now have a good day".

I was shocked with the phone still at my ear, and she obviously didn't realized that we were still connected because someone asked her what I was saying towards the end of the conversation, and she replied, "he says that all of his information is gone now, and you know what? I really don't give a shit".

I said "oh, ok". Then she disconnected the call.

The following day, I decided to call back to make a complaint with management. Not mentioning the poor service from the previous day, I asked the representative to pull the log for the lady's name that helped me, and he could not find anything in the system for that day where my company was helped. She had deleted the entire incident.
     
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You Are Better Off Throwing $ Out Your Window!!!!!
Posted by Joe8400 on 05/28/2013
HARRISBURG, PENNSYLVANIA -- After being contacted many times by Sales-People from Super Media that kept telling me they "would get me so much work that I would be able to pick and chose what work I want and turn the rest away!!" I decided to give it a try. They make you sign a 2 year contract that is over $200 per month which is the equivalent of having a second car payment each month. It has now been 4 months and that $200 per month has gotten me 0 phone calls, 0 emails, 0 text and $0 in income. When I try to call to speak to someone at Super Media, all I get is voice-mail and nobody ever returns my calls. They must be to busy scamming the next Fool???

If you are considering doing anything for your company to increase sales and calls coming in, I suggest that you do ANYTHING other than Super Media. All Super Media does is drive small businesses like mine out of business.
     
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Posted by SuperMedia on 2013-06-13:
We are never pleased when one of our clients is unhappy.
Please give me the opportunity to review your issue. I
promise someone will get back to you within 48 hours
with an update. Please provide me with the following
information and e-mail back to me
at: customerservice@supermedia.com
Your full name and title:
Business Name:
State in which your business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
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Terrible Customer Experience
Posted by Debra.laks on 04/18/2013
BROOKLYN, NEW YORK -- I renewed the contract for my business website in March 2013. My site has been up for about 8 years. I did not want any changes, but the web department launched a completely revised website. It was awful and misrepresented my services.

Since then (over a month) I have made over 15 calls to my sales rep, customer service and the web department - all with no results as yet.

This is the worst customer experience I have ever had.



     
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Posted by Customer Service on 2013-04-26:
We are never pleased when one of our clients is unhappy.
Please give me the opportunity to review your issue. I
promise someone will get back to you within 48 hours
with an update. Please provide me with the following
information and e-mail back to me
at: customerservice@supermedia.com
Your full name and title:
Business Name:
State in which your business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Posted by Eralff on 03/25/2013
The web page was horrible, I was supposed to be able to have it searched on Google and it was not. The only way it could be viewed was through a obscure web page Supermedia.com, even then my last name would not show up. You would be better advised to donate money to charity at least it may do some good.
     
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Posted by supermedia on 2013-04-08:
We are never pleased when one of our clients is unhappy.
Please give me the opportunity to review your issue. I
promise someone will get back to you within 48 hours
with an update. Please provide me with the following
information and e-mail back to me
at: customerservice@supermedia.com
Your full name and title:
Business Name:
State in which your business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
Posted by raju on 2013-04-17:
I am unable to login my @supermedia account so please unsubscribe or deactivate @supermedia mobile alerts on my mobile number 9032555557 and my email is raju.lovesindia@gmail.com
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Lied to, deceived, charged for product that shouldn't have gone out & Fed Up with the run around
Posted by FedupwithSupermediasgames2011 on 08/12/2011
DALLAS, TEXAS -- I spoke to a super-media sales representative about advertisement. He told me that he would send out a couple of proofs for me to review and to decide upon which one I wanted to use or have corrections made if there was anything about the proofs that I didn't like. Ok, well, I did receive the 2 proofs and I had some corrections that I wanted made to them. Meanwhile about 2 days after receiving the proofs, the landlord to the house I lived in told me that I absolutely could not open a day care center there in my home so there was no need for advertisement at this point. I then get a call from a completely different sales agent asking me if I saw the proofs and if I liked them. I told him that yes I had in fact gotten the proofs, but I needed them to halt printing and I would contact them and let them know I'm ready..(I was about to move to a new location but it would be a while). The sales guy told me that the advertisements already went out. "I didn't even approve the proof yet so how did it go out already?" I asked him. Next thing I know I'm getting phone calls asking why did I want the printing to be halted after they had already gone out. Again I had to tell the that I never approved of the proofs. After this time I had several conversations with Super-media employees asking for payment on the product that went out. The advertisement never should have gone out because I didn't approve the proofs or give them the go ahead to produce the product and send it out. I had spoken to several employees in management who told me they'd look further into the matter to see what happened. I recently, spoke to a male member of management who apologized to me and told me that he along with other members of management reviewed the recording of the sales persons conversation with me and he found there to be deception because he didn't disclose certain pricing that would affect my account and the price I'd have to pay. He told me that the sales person had been reprimanded and let go and he kept apologizing to me for what had happened and he assured me that they would zero out the account and I wouldn't be responsible for any payments and it would be as if it never happened. I thanked him and he thanked me and we bid one another a good day. Next thing I know 2 months later, I start getting phone calls from collection agency telling me I had a debt with Super-media...From there I spoke to a woman named Tina who is a member of management who tried to argue with me that the debt was valid. Tina asked me why it took so long for me to call in to dispute or say anything about the debt. "We sent out almost a years worth of invoices and bills informing you of the debt and the balance you owe. The last time you spoke to anyone in our office is back in Nov of 2010 and there are no other conversations on record." She said to me. I told her that first of all I didn't receive any invoices or bills and that I had spoken to a few people since Nov 2010. So bottom line, Super-Media is trying to say that this debt is valid and it has been placed on my credit as a slow pay....
     
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Customer Service
Posted by Supermedia on 11/10/2010
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at: customerservice@supermedia.com

Your full name and title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description:
     
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Posted by MRM on 2010-11-10:
I love ordering from Supermedia.com!
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Advertising
Posted by Llewellynjr on 11/03/2010
The salesmen sell you on a 50 or 100 plus leads program and do not inform you that a "lead" is nothing more than a "click" on your name! WHAT A SCAM
     
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Posted by FabulousCity on 2010-11-15:
Yes, a CLICK is a lead. Do you not know this?? If they click on you, they are interested in you. If you want to track calls coming in, you need a performance based product. Don't be so cheap.
Posted by Slimjim on 2010-11-15:
No Fabulous, a click is not a lead, it's a click. A lead is a name and contact of someone interested in what you are selling. I'm not sure where or in what context the poster's name is and what happens when it is clicked, but assuming it's to their website, then the click becomes an opportunity for the site to generate a lead. In itself, it is not a lead and should not have been described as such.
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