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SuperShuttle

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101 Reviews & Complaints

Company Contact Info
Contact Info: 14500 N. Northsight Blvd., Ste. 329 | Scottsdale, AZ 85260 | 480-609-3000

Top Customer Complaints & Reviews:

Recently I spent the weekend in NYC shopping. I arrived at JFK airport on time, placed my call to SuperShuttle to check-in, and was told the shuttle would be there to pick me up within 25 minutes.
Was supposed to be picked up from the hotel at 11:45 A.M. A shuttle arrived at 11:55 A.M.
I have a child who is a freshman at Columbia University in New York City.


Latest Reviews:

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SuperShuttle the worst services in airport transport services -- Complaint Posted by Alejandro.nadales on 03/26/2013

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Terrible Service/Experience - Super Shuttle Pick-Up
LONG BEACH, CALIFORNIA -- Our flight was delayed twice and I was able to call the first time to give the updated info. (Isn't that why we enter the flight ...
-- Complaint Posted by Brittfono on 10/29/2012

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SuperShuttle Service Stinks ! - Airport Transfer
LOS ANGELES, CALIFORNIA -- The most hopelessly rude service I have ever encountered in the US. I was offloaded by the cab driver on the way to the airport. ...
-- Complaint Posted by Fasttrackjb on 10/26/2012

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Super Shuttle Sucks - Airport Shuttle Service
NEW YORK, NEW YORK -- I prepaid service for Super shuttle to take me to JFK for an international flight. I was sitting in my living room 8 hrs before ...
-- Complaint Posted by Reyhijo on 09/13/2012

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Super Shuttle Super Sucks
ASTORIA, NEW YORK -- I hate that my first review ever is a negative one, but this experience was so horrible, I feel like it's my duty to warn you. ...
-- Complaint Posted by Brandy.fouts on 08/08/2012

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I waited outside for 80 minutes just told be told that there won't be a shuttle and call the cab !! - Service (Shuttle Van Service to and from SFO)
SAN FRANCISCO, CALIFORNIA -- I waited out on the street for 82 minutes just to find out that shuttle van I requested and was promised to receive won't be ...
-- Informative Posted by on 08/08/2012

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Nearly missed transatlantic flight because of supershuttle - shuttle to airpor
FREMONT, CALIFORNIA -- To be honest, I have used the Supershuttle company several times before, and had no problems. They were fine. But this last shuttle ...
-- Complaint Posted by Gower on 07/11/2012

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Bad Customer Service - Ride From the Airport
MIAMI, FLORIDA -- I had a prepaid ride from Miami airport to my home using SuperShuttle. When I arrived to the airport I called the customer service ...
-- Complaint Posted by Diego4407 on 06/13/2012

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Beware of SuperShuttle - Shuttle Service
HOUSTON, TEXAS -- Beware! Drivers can refuse to take you if you are the only one going to a particular area of the city. It is in the financial ...
-- Complaint Posted by Rperguson on 04/14/2012

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Double charge me - Shared ride to airport
SAN FRANCISCO, CALIFORNIA -- I prepaid my shuttle service through my credit card. I had my service early in the morning 5am. When I got to the airport the ...
-- Complaint Posted by on 03/31/2012

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Late - Transportation from the airport -- Complaint Posted by Sschroeder on 02/21/2012

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I would never take this again -- Complaint Posted by on 02/17/2012

Horrible Experience - Airport Transfer to NYC
NY, NEW YORK -- Horrible experience. I will never recommend to anybody. Driver had no knowledge of addresses in the city. The first passenger ...
-- Complaint Posted by Fflores44 on 12/08/2011

Worst service ever. You'll be willing to pay even $100 for cab service than sign up for this!! - Airport shuttle service
DALLAS, TEXAS -- This was a nightmare. Once I landed at DFW I had to call thrice to get someone to come pick me up. Super shuttle made me wait ...
-- Informative Posted by Pradhandeepti36 on 12/05/2011

Supershuttle is SOOO not worth the money! - airport transfer
TAMPA, FLORIDA -- My husband and I used Supershuttle to get from out hotel in St. Pete to get to the Tampa airport. We did not have internet connection ...
-- Complaint Posted by Astroud8322 on 11/29/2011

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