I have used and recommended Super Shuttle many times over the years. At first, the system worked great, but now it's totally unorganized and just overall bad service.
1 Replies - Latest reply on 08/07/2009Add reply
For a pick-up scheduled at 10:30am, they ended up showing up at 11:25am!! I called them 3 times, and each time, they told me: the driver's 15 min late, or he just 5 min. away, and every time, 15min. became 25min and 5 min. became 15min, and so on... Then I asked to speak to a manager, and complained to him, but he couldn't care less. He barely apologized and when I said I wouldn't use the shuttle or recommend them anymore, all he had to say was: NO PROBLEM. What kind of answer is that????
Bottom line: DO NOT USE THIS COMPANY if you don't want to miss your flight!!!
They're inexpensive but if you end up missing your flight because of their tardiness, then it'll cost you a lot more! (by the way, they do not take responsibility if you miss your flight...).
Beware of SuperShuttle
HOUSTON, TEXAS -- Beware! Drivers can refuse to take you if you are the only one going to a particular area of the city. It is in the financial interest of the driver to fill the shuttle; thereby having as many people ... read full review2 Replies - Latest reply on 02/28/2014
ORANGE COUNTY, CALIFORNIA -- In January I planned a trip to California to take my sister for her 18th birthday to Disneyland. When I made the plans with Disney they had already set me up for Super Shuttle to take me to my hotel. ... read full review1 Replies - Latest reply on 07/27/2011
NEW YORK, NEW YORK -- I had several voicemail confirmations/reminders that I should be ready and out on the street at 4:50AM for my pick up. I received the last reminder about 1:30AM, just before I went to bed. When I woke at 4AM, I had a voicemail message -- left at 3:28AM -- cancelling my pick up. It took three phone calls to get someone to talk to me. The fellow said, "We left you the message so you could find alternate transportation." At 4 AM? He laughed, and said the rest of the day was booked and it was my fault I'd selected that time slot. As soon as I had internet access, I cancelled my return trip. I still have not received my refund.2 Replies - Latest reply on 07/14/2011Add reply
LOS ANGELES, CALIFORNIA -- As our ship was arriving in San Pedro, CA, I called SuperShuttle to reserve transportation at 8:30 AM from the pier to LA Airport, and paid in advance with a credit card to insure my timely arrival at ... read full review1 Replies - Latest reply on 12/06/2010
Driver yelled at me...
ANAHIEM, CALIFORNIA -- I was already at my destination in Anaheim. I called in the morning for SUPERSHUTTLE to pick us up so I can get a rental car. I remembered that I told them the destination was John Wayne airport, not ... read full review5 Replies - Latest reply on 08/11/2010
ROCKVILLE, MD TO WASHINGTON DC DULLES AIRPORT -- Super shuttle did not pick me up even after 90 min of pick-up time to IAD airport, even though I made a reservation 2 days ago. After 30 min of pick up time, I called the customer service and they told me that Shuttle 447 will pick me up soon. Waited another 30min. Nothing happened. Again called and they told that they will pick me up in 10min. No van showed up. Called again and 4th representative irresponsibly told that driver already left the area (100min after the pick-up time). They also lied to me that they came to my apartment and I was not there. I was standing on the street for 90 min in the freezing cold. After my complaint, they refunded my taxi bill. I won't recommend this service to anyone.
2 Replies - Latest reply on 12/24/2009Add reply
Message: Irresponsible company and Don't rely on them. Try to use either public transport or Taxi which is worthwhile than getting frustration and missing the flight.
Didn't pick up, yet charged
45-02 DITMARS BLVD, QUEENS ASTORIA,, NEW YORK -- I booked Super shuttle van pick up at 9am Aug 3rd to take us from Soho, NY to LGA for the 11.30 flight to DFW. We waited on the street with 2 kids for 90 mins, all along calling the customer service to ... read full review4 Replies - Latest reply on 09/08/2009
Super Shuttle; Super Upset
WASHINGTON DC, DISTRICT OF COLUMBIA -- We've booked a round trip from Bethesda, MD to Washington Dulles airport.
The van arrive 30 min late, the driver speeding like crazy, no seat belt in the center seat and we saw a big crack on the ... read full review1 Replies - Latest reply on 03/20/2009
NEW YORK, NEW YORK -- I recently reserved SuperShuttle (w/ a credit card)in New York City to take me to LaGuardia Airport, & a return trip from JFK. My trip to LaGuardia was OK, but SuperShuttle NEVER showed up on the night of my return.
I was due back on 10/26, but plans changed and I called SuperShuttle to reschedule a pick-up from the airport on Saturday night, 10/25. After a flight delay of several hours, I arrived in JFK at 1:30am (Sunday morning). I called SuperShuttle and was told that a van would be by in a half hour.
Forty minutes later, I called SuperShuttle to inquire about the van, but they assured me a driver was on his way. I called two more times over the next 45 minutes, yet by 3:00am, there was still no van and no explanation for his not showing up or whether he would show up at all. I ended up paying $60 for a livery cab to take me home because by that time there were NO MORE YELLOW CABS AVAILABLE at the airport!
I'm taken aback and disgusted with the way I was treated as a customer by Super Shuttle. If there weren't any vans available, they should have been honest, letting me know so that I could take a yellow cab, and ultimately promising to refund my money. As a woman, it was quite scary for me coming home at 3:45am. I did not appreciate that.
Based on the numerous negative reviews I seen posted, I won't be calling on them again. And I'll make it a point to discourage anyone from utilizing them for a pick-up from an airport.
DENVER, COLORADO -- I ordered shuttle service from my hotel to the DIA apt on 8 May. I was supposed to be picked up between 0435 and 0500. The driver showed up at 0525, clearly irate over something. He then proceeded to ... read full review6 Replies - Latest reply on 05/09/2008
Beware taking Super Shuttle
I had probably the worst customer service experience of my life with the Denver Super Shuttle. After waiting more than an hour at the airport until after 4:00 pm (for a 3:00 pm shuttle) with no van in ... read full review3 Replies - Latest reply on 09/16/2007
Bad Service and They Could Care Less.
LOS ANGELES, CALIFORNIA -- I emailed the following complaint to Super Shuttle on 12/28/2013. Their automated service promised a response in 3-5 business days. It has now been over 3 weeks and I have heard nothing from them It ... read full review