LOS ANGELES, CALIFORNIA -- SuperShuttle cancelled my pre-paid reservation and left me stranded with three young children, at night, 70 miles from home. Immoral and unethical
1 Replies - Latest reply on 01/04/2014Add reply
I paid for a Shuttle service for my wife and 3 children. Upon landing at LAX at 10:00 on December 31st, their representative told me my pre-paid reservation was cancelled. They said they no longer could assure me that any drivers were available. They offered to fulfill their agreement if I waited at the airport for up to 24 hours. They did not even see the ridiculousness of this statement.
I was forced to negotiate with other shuttle services and other taxis for a ride. None were available as it was late on December 31st. Ultimately I caused enough grief that I secured another shuttle but I had to pay extra to get home on a shared service that took several hours longer.
I would like them to give me four things:
1) 5 hand-written apologies from the CEO addressed to me, my wife and three minor children.
2) The apologies should state that what they did was unacceptable and they are sorry to scare, and frighten the children.
3) I would like a full refund of both legs of my trip.
4) I would like three $2500 payments, payable to my children, for their college fund as a further gesture of their regret for their immoral behavior
LOS ANGELES, CALIFORNIA -- HORRIBLE experience. I had a confirmed prepaid reservation for 11:30PM on a shared van ride from LAX to Brea. Our driver never showed. Several vans passed by and said they were going elsewhere but that ours would be along. After waiting 45 minutes one pulled up and he said our driver was too tired and went home. He said he was the only remaining bus for the night. He said he would only take us if we paid an additional $50 cash!!! What choice did I have?! Totally shady! He said he wouldn’t take a credit card. Cash only. I wrote to Super Shuttle and called to complain. They totally ignored it. The company is shady. Use someone else.1 Replies - Latest reply on 01/01/2014Add reply
NYC -- Booked Super Shuttle to pick up from NYC hotel to JFK. Advised pick up time 6.20-6.35. At 6.20 saw van driving away from hotel. Rang immediately, told that GPS positioned driver at hotel until 6.31 ( he was not) reception staff say he called my name at 6 pm, they never recommend as this happens frequently. On three occasions since have found call center staff consistently rude, unprofessional and unhelpful.Add reply
Be cautious using this service. The drivers I have experienced are dangerous drivers, rude, and never on time for departure or arrival. I do not recommend this company. I am now using their competition. Add reply
No Pick Up, No Money Back!!!
SFO, CALIFORNIA -- Like many other people that wrote reviews on this huge screw up of a company. If I could I would give them negative 5 stars. My wife and I had a reservation for them to pick us up at 3:50am downtown SFO ... read full review1 Replies - Latest reply on 10/09/2013
I was supposed to picked up at 4:00 for a 6:30 flight time. I called repeatedly and got horrible service, dropped calls and unanswered questions. A taxi ended up coming an hour and thirty minutes later and it could barely contain my bags.
If you value your time and money don't ever use Super Shuttle in Houston. I guarantee any other option is a better choice in all cases.
SAN JOSE, CALIFORNIA -- I called on July 2, 2013 to get a ride home from the San Jose airport. I arrived on time and called, per instructions, to meet my driver. The operator put me on hold and after several minutes got back on the line to tell me there was no one available to pick me up due to the BART strike that was going on.
The strike was in its fourth day, which meant Super Shuttle knew there might be no available drivers when I booked my reservation, but there was no indication that there would be any trouble. I was left stranded at the airport after a full 14 hours of travel. UNBELIEVABLE. I will not be using Super Shuttle again.
LONG BEACH, CALIFORNIA -- Our flight was delayed twice and I was able to call the first time to give the updated info. (Isn't that why we enter the flight numbers in with the reservation in the first place?) Once we arrived ... read full review1 Replies - Latest reply on 10/29/2012
Super Shuttle Super Sucks
ASTORIA, NEW YORK -- I hate that my first review ever is a negative one, but this experience was so horrible, I feel like it's my duty to warn you. In an effort to avoid a long, rant-y message, I'll just list all the things ... read full review2 Replies - Latest reply on 08/09/2012
SAN FRANCISCO, CALIFORNIA -- I prepaid my shuttle service through my credit card. I had my service early in the morning 5am. When I got to the airport the driver requests me to pay. It was early in the morning and I was hurrying to flight I didn't have tie to check whether I was paid. The driver then took my money and left and didn't even let me ask for receipt.
1 Replies - Latest reply on 03/31/2012Add reply
I now found out in my statement they charged me on card long time ago already. I tried to contact customer service but they said no receipt no refund. They don't even help me try to contact the driver when I request that. Nor they are willing to give me the name of the driver so that next time I travel with Super Shuttle I can avoid him. They just keep on transferring me to other department and told me to wait 5 to 10 business days each time. I don't want to spend months to get $17 back.
This is not big money. But because of Super Shuttle low quality customer service and their unwillingness to contact the driver nor give me the name of driver so that I can avoid him during reservation in the future, I decide now to just avoid Super Shuttle.
My daughter and I had reservations to take a Supershuttle home from Sacramento International. When we got to the desk they said it would be 25 minutes. An hour and ten minutes later we got on a dirty cluttered shuttle. I would rather take a taxi for double the price. Add reply
I've taken multiple shuttles for my business trips. This has been the worst experience of all. I called to notify that I got to the airport... and they tell me that it'll b there in 5 min. 30 minutes pass by and I call again..."5 minutes" ...30 more min ....."it'll be there in 5". Rude people over the phone an more waiting. 1 Replies - Latest reply on 02/18/2012Add reply
NY, NEW YORK -- Horrible experience. I will never recommend to anybody. Driver had no knowledge of addresses in the city. The first passenger he had to drop off wanted out at the Empire State Bldg. He didn't know where that was. The next passenger he dropped off a block away from destination. Next one he dropped off in the middle of nowhere and gave him $10.00 to grab a cab.
1 Replies - Latest reply on 12/10/2011Add reply
Next, an elderly couple from Minnesota, he also dropped off a block away from their destination. I almost 3 hours to reach my destination.
DALLAS, TEXAS -- This was a nightmare. Once I landed at DFW I had to call thrice to get someone to come pick me up. Super shuttle made me wait about 45 minutes before they came by to pick me up and made me wait out in the freezing cold weather for fear of
Missing the cab. They were rude on the phone and only answered when I called from the airport courtesy phone. If I called from my cell phone I was just put on hold for more than 10 minutes. I won't even wish this kind of torture on my enemy. I'd recommend taking a regular cab and paying extra than go through this nightmare!!
I had a reservation for Super Shuttle at Dallas Love airport yesterday morning. First, their instructions are wrong. There is no "courtesy phone" in baggage claim. Second, the taxi dispatcher does NOT call for the van, you have to. I called Super Shuttle and was told they had NO VANS at Dallas Love. Why on earth did I make a reservation earlier in the week? Then, while I was on the phone with Super Shuttle (with them telling me they had no vans at Dallas Love) a van drove by! I told the dispatcher and she said, "Oh, OK. He's dropping off and we'll have him pick you up." About 10 minutes later a van showed up. Total time waiting was about 20 minutes. Another customer waiting with me waited over a half hour and he had a reservation as well. I guess a reservation just means to wait until you call, remind them and find a van for them. NEVER USE if you have a choice!!!1 Replies - Latest reply on 10/08/2011Add reply
I had an 11.15 reservation from my hotel to LAX. They showed up at the hotel at 11.15 and then we sat there waiting for a half hour for the other two people who had reserevations at 11.30 and 11.45. Then we had to drive over to long beach airport because they screwed up another passengers reservation. Meanwhile the driver is on his cellphone making personal calls while driving. Yuck. 1 Replies - Latest reply on 10/06/2011Add reply
Have been waiting for an hour for the shuttle, it drove straight past n called twice on our international phone!
Very bad service n not happy at all!!
Booked a van for a 2:50 am pickup for a trip from Manhattan to Newark Airport (for an international flight). The van finally arrived almost one hour late, and apparently was only dispatched after I called the company to ask what had happened.
1 Replies - Latest reply on 05/25/2011Add reply
I will never use this service again. It is just too unreliable!
Was supposed to be picked up from the hotel at 11:45 A.M. A shuttle arrived at 11:55 A.M. and I went out to meet it. The guy asked for my name and said that I was not on that shuttle - he called the office and they said that my shuttle was about 5 minutes away and it was #398. I'm looking that his shuttle and it says #398... So I ask him if they are all labeled #398 and he gets very confused. In any event, his shuttle is full and I'm not on his list. So he leaves and I begin waiting again. I called Super Shuttle about 12:15 p. m., never spoke to anyone for approximately 15 minutes before hanging up. Called back and spoke to someone 10 minutes later and they put me on hold for another 10 minutes before I hung up the phone. Then another Super Shuttle arrives to the hotel close to 1:00 P.M. I basically just climbed inside and told the drive that he was taking me to the airport. It was only by the grace of God that I didn't miss my flight as it was departing the airport at 1:45 P.M. I had about 3 minutes to spare with virtually no wait from homeland security.
2 Replies - Latest reply on 03/25/2011Add reply
Will never use Super Shuttle again.