SuperShuttle Consumer Reviews - Page 3

BALTIMORE -- I arranged shuttle at 2:00 pm of our wedding guests for 3:00 pm wedding. Needless to say, the SuperShuttle service didn't show up causing guests and parents of bride and groom to be late for wedding ceremony in a church. I am planning to sue the company for breaking a contract. They managed to charge my credit card but didn't show up, didn't call to explain and put me on hold for long time when I called with my concern.

HOUSTON, TEXAS -- Paid and scheduled a ride to airport. 45 minutes later they tell me I have no shuttle scheduled to pick me up. It will be another 20-25 minutes maybe. Meanwhile a shuttle is sitting in the pickup area waiting for no one. Last time with their service and customer service sucks.

PITTSBURGH -- Today, I paid $40 for a trip from PIT. to my home. The driver REFUSED to take me because I told him he needed manners. He LIED and said he owns Van ** and has the right to refuse me. I was scared; I truly felt he was going to reach for a gun. He refused to give me his name. The man inside the SS desk inside the airport had a private cab take me. NEVER AGAIN!

TAMPA, FLORIDA -- I waited 50 minutes to be picked up. I had called 3 times while sitting there and each time I was told "just 5 more minutes". This is unacceptable. Also, I was then the LAST person to be dropped off. It took me just 10 minutes less to get home from the airport than it did to actually fly home from DTW. I will not be using your services again. No one should have to sit for 50 minutes waiting to be picked up at the airport.

PARIS FRANCE, WYOMING -- I paid full in Internet for pick up in the airport. SuperShuttle ditched me and my friend in the airport and claimed they were there waiting and we were no show! I never in my life deal with such a disorganized, dishonest and disrespectful business that simply they care less.

HOUSTON, TEXAS -- Arrived at Hobby on Dec. 31. Was told by the guy at the shuttle counter that there wasn't a shuttle for us and there would not be one coming. After speaking with a supervisor I was told they couldn't do anything to help. What kind of business are they running? They were sure happy to take my money but not happy to give us the service we were suppose to get. I will NEVER use this company again and I can promise you I will let everyone know.

HOUSTON, TEXAS -- After an 10 hour flight from Europe we were not allowed to our pre-booked Supershuttle trip from the airport to Galveston because we didn't had an booster seat for an 7-year-old kid. On the website they only advised an seat for kids from 0-5 year. The lady at the counter told us we should read the local law before make the booking?? She told us that we should take an taxi to the Walmart and buy an booster seat!! Bad, bad service!!

LAX AREA, CALIFORNIA -- Reservation made but due to error, Super Shuttle would not take me from Irvine CA to LAX. I found out the next day they run a shuttle from John Wayne to LAX. The manager offered only an apology. Kept my money and left me in a parking lot. If you use this service, ensure you have a backup service and no time line.

NEW YORK, NEW YORK -- I had a reservation and a confirmation and they outright refused to pick me up. Said they had no cars available. Of course, they charged my credit card. They confirmed my arrival and pickup time but when I called for that actual van to get me, they said everyone had gone home for the night. I was left at the airport. Do not ever use this company. You may think you save a few dollars with this method of transportation but ultimately, you will pay for a cab.

LOS ANGELES, CALIFORNIA -- I emailed the following complaint to Super Shuttle on 12/28/2013. Their automated service promised a response in 3-5 business days. It has now been over 3 weeks and I have heard nothing from them. It is obvious from my experience and the multiple bad reviews on many sites that this company has no concern for customer service. After traveling over 30 hours straight from the Middle East, I arrived at LAX with a confirmed, prepaid reservation for transportation home from the airport. My flight was delayed approximately two hours and at about 1 AM, when I went to the SS station outside of Terminal 7, there was no one there.

So, as advised on your confirmation sheet, I contacted the supervisor. He came and told me that there was nothing available at the moment but that he would "work on it." Without giving me any estimation of a time wait, he disappeared and never returned. Over the next two hours various vans came by but no one would help me. (I have a photo of 5 vans lined up outside Terminal 7 at 2:30 AM, none of whom would take me). One driver (Van #597) told me that my options were to either sit there until 6 AM or pay him an extra $120 ($98 + tip) for an "exclusive" ride home.

Eventually at 3:25 AM a driver from the 500 area "felt sorry" for me and drove me even though it was outside his franchise district. According to the blog on your website, "there is no need to cancel or rebook your ride if your flight is delayed a few minutes or even a couple of hours." It also states "Our vehicles are available 24 hours a day." Obviously this is not true. I had assumed that by booking and prepaying a ride you had a contractual agreement to provide me with transportation within a reasonable time frame and I do not think that over two hours is reasonable.