PALATINE, ILLINOIS -- Most of these complaints are from people eating in and I've only done takeout. I stop by to pick up dinner a couple times a month and have been for years - back when they first opened and there was never anyone there. I've found the food to be extremely fresh and flavorful. The spider roll (with fried soft shell crab) is wonderful and my old stand by, spicy tuna roll never fails. I've always found the staff to be friendly and if I have a special request they take care of it. Not all of the servers are fluent in English and perhaps that accounts for some of the "shrugs" that others have spoken about.
And yes, several of them are from China - who cares? I can't explain why I have had such great food/service while others complain about these things. All I can say is go and try it, hopefully you'll become a fan too!
PALATINE, ILLINOIS -- My mom and I went here for lunch on her Birthday and we ordered a good sized amount of sushi to share from the all-you-can-eat lunch menu. The sushi had way too much rice on it and even though it was an amount of sushi we could normally eat with no problem. So my mom and I took some of the rice off and spread it around the plate and also stuffed it into the napkins that we had previously used to wipe our hands on. The waitress who we hadn't seen since she brought the sushi an hour prior, came back to pick up the plates, she takes our napkins and opens them up and then proceeds to tell us that we have to pay for the rice.
5 Replies - Latest reply on 02/27/2009Add reply
How disgusting and obnoxious could this place really get!?
PALATINE, ILLINOIS -- We had a reservation for 8:00 and the woman did not seat us until 8:55..... Considering that they stop serving at 9:00....She tells me that we can only order once and that we would have to pay for the food we did not finish! What kinda of buffet is that! The people there are so rude ... We didn't even eat dinner there because we didn't want to only order once. When I told her I would never go back there again... She just shrugged it off and said ok.. No apologies or nothing! Seriously, do not go there. The waitresses don't give a damn about you and they talk crap in chinese to each other!... I know this because I am chinese but they obviously thought I was something else...
2 Replies - Latest reply on 07/17/2007Add reply
This is the worst restaurant ive ever been to, I cant believe I was even treated the way I was.
PALATINE, ILLINOIS -- This restaurant is absolutely horrible! The service is really bad, the hostess is completely unprofessional and disorganized. I brought a friend and while we waited patiently, we must have watched the hostess seat two other people who came in after us first! I was absolutely livid that I made it known we were in front of them which just bounced off of deaf ears. The hostess didn't even try to apologize or make things right. In fact I watched in anger as she proceeded to seat another couple who came in after us. I will never come back to this restaurant, the fish was not fresh and you got full on rice because they put so much of it. I realize I am only one review here but the common denominator of this restaurant is the callous staff and so so sushi. 6 Replies - Latest reply on 05/27/2007Add reply
PALATINE, ILLINOIS -- NOT RECOMMENDED!
3 Replies - Latest reply on 05/09/2006Add reply
decent food, but terrible service! i walked out very unhappy vowing to never eat at Sushi Para in palatine again.
for $16.99/person sushi buffet, you get ripped-off because the sushi rolls had WAY too much rice in them which get you full fast on cheap carbs! i removed the rice from the sushi so i could finish the rolls i ordered because i knew they charge for leftover food. i tried throwing out the rice in a napkin but they caught me and charged me $10 for that!! for $10, they lost the eternal goodwill of one sushi lover. (i hope that was worth their $10 gain.) if they didn't load their sushi with so much rice in the first place, none of this would have happened and i would have finished my sushi with no problem! the sushi was actually pretty good, after i removed all the excess rice.
they messed up 4 orders at our table (including mine)! from not giving all the ordered rolls to mixing up sushi plates to waiting too long for the food to come out, this was a bad experience from beginning to end!
a restaurant experience is not just about the food, but the entire experience including ambiance, service, and whether or not you walked out happier than when you came in. this restaurant definitely did not do it for me.
PALATINE, ILLINOIS -- We had a family dinner at Sushi Para, Palatine Illinois. 5 people.
2 Replies - Latest reply on 05/08/2006Add reply
Service was very bad. We had to ask two times, sometimes three times to get attention. Were waiting for one hour to get the order. They made a mistakes with our orders, tried to fixed. Had to wait another 10 minutes. Food was bad and not fresh.
When they brought the bill, 15% of the service charge was included. I tried to refuse the service charge. They told me that they call to police. I was forced to pay service fee for the worst service ever. The restaurant phone number is 847-202-9922.