I purchased two watches from Swiss Replica Store and one was defective. I contacted Customer Service via email and they agreed to replace the watch. I shipped my defective watch to them and they said they would ship a replacement right away. 6 months and no less than 20 emails later, they have not shipped a replacement and will not ship either the replacement or my original defective watch back to me. I contacted the Customer Service representative in Canada and she was ineffective, claiming that she had no power over the returns or shipping. It appears the customer service is just a facade to make the company seem legitimate, which it is not.
BEIJENG CHINA AND TORONTO -- I received the watch directly from Beijing China after ordering online. The watch looked great but would not run, even after initial winding and movement. Took watch to local jeweler and he said winding (perpetual gear) was not functioning. I sent 4 emails to Swiss Replica Store telling exact problem and one answer said they'd replace it, but no further instructions. Another email asked for "pictures of the defect". It is difficult to picture a non-running watch, it just lays there! So I have a pretty bracelet that looks like a watch! Don't buy from Swiss Replica Store (their customer service # is in Toronto, Canada).