BIRMINGHAM, ALABAMA --
What goes on with this company. Last month I received statement due by Aug. 20,2012. Because I was on vacation when bill received I was after the 20th remitting my payment. The statement clearly stated if not paid the charge would be $54.50 which I remitted. I received statement on Sat. Sept.8,2012 showing Account Summary Previous bill amount $49.50, payment received $54.50 with a $5.00 credit. Current billing and other basic charges: late charge $15.00 Sewer Base $47.00, mailing fee $2.50, total current charges $64.50,Total amount due by 9/20/12 of $59.50,Total due after 9/20/12.
Previously they have billed me for $25.00 late charges, which I refused to pay and threatened with turning over to Public Service Commission of Al. That time the statement was very late arriving at my house, and I remitted when I received statement. There have been several occasions when stamements make no sense at all. I am sure I am not only person with problems with this company.
Once I was near due date and carried my payment to Lakeview City Hall, which is across street from my house, thinking I could pay there and not be late due to mail delivery. They refused to take my payment, but gave me and addressed envelope to mail my payment. This was prior to Billing being turned over to SWWC Services, Inc. This certainly amounts to "screwed up billing" by screwed up people.
I am remitting my $49.50 this month so that it will be received by SWWC prior to 20th of month. If things continue to happen as before, I will follow through with contacting Al. Public Service Commission.