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We are doomed. Norton and Microsoft are destroying our computers. Save yourself! Save your data!
Posted by WildBills on 08/03/2007
A few weeks ago, Norton's Liveupdate informed me and a friend of mine that it has some new modifications to download. My friend and I live in different parts of the country. He has a tower and I have a laptop. My friend’s and my computers are around 6-8 years old. Both of us are running Windows XP and Norton internet and virus protection 2006. This new update downloaded Norton's Liveupdate Notice. This is another useless software package that hogs the system resources and provides notices if Norton has some new features and whatever other BS they want to notify you about. I immediately started having problems. When I tried to run Liveupdate, it would not bring up the Liveupdate window. After about 1 week, I found on Norton's website something to indicate that Liveupdate Notice was downloaded and could be removed if desired. I uninstalled it from my system. I downloaded the latest Liveupdate and Norton Internet 2007 to my computer. I was just getting my system to where it appeared to at least run Liveupdate again. I still do not understand why my system is running at 88% idle but it takes forever to open files and run programs.

The excuses for their inefficient code of a person needing a faster processor, more and faster RAM, a higher capacity and faster hard drive are getting old. I am a software engineer who grew up in the days before PCs. We understood the need to design efficient code that minimized RAM, disk, and processor usage while performing complicated tasks. However, this must be another Norton feature. Anyway, I was talking with my friend and he told me how his system started crashing. It eventually got to a point where it would not boot anymore. He took it to a repair shop and was told yesterday that the system hard drive was bad but did not know exactly what was bad about it. A couple of days ago, Liveupdate indicated that it has some more updates. I let Norton update my system. When Norton needed to reboot, I let it. When the system came up, it would hang up. I determined that if I disconnected my firewire and USB devices, the system would boot up. After the laptop was running, I could reconnect the devices and use them.

My system finally got to a point that when I rebooted, it would crash with a fatal system error and try to reboot again. I was able to boot in safemode but could not access my external drives, etc. After many attempted reboots with the same problem, I decided to boot using the last know good configuration. I was able to get my computer up and running. I am not sure when the last good configuration was because it was finding new hardware that came as part of my laptop. I am in the process of backing up all of my data from the laptops hard drive to my external drives. I do not know what will happen when I try to reboot after this. While I would not think that this would cause a problem, perhaps there is some way for them to mess up the system hard drive or software to try and force people with older processors, thus older machines, to upgrade to a newer computer and Microsoft’s latest operating system. I have news for them, my next purchase will be a MAC. My time is too valuable to waste on Norton and Microsoft’s garbage.

Anyway, “Save yourself! Save your data! Norton and Microsoft has doomed us all!”
     
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Posted by Anonymous on 2007-08-03:
I do not appreciate being told I'm doomed on a Friday. You scared the bejesus out me... shocked me out my undying trust that Microsoft and Symantec would take good care of me from cradle to grave. Ever heard the term ignorance is bliss? Well I'm not feeling very blissful now after reading this.... That being said such a powerful emotionally charged missive deserves a 'very helpful' vote. Good job Wildbills... I feel smarter for having not read this review!!!
Posted by shawnp80 on 2007-08-03:
Microsoft Vista and Norton 2007 work perfect for me. Upgrade.
Posted by ZooVet726 on 2007-08-03:
Norton is terrible. Even though you have it on your computer, there are still certain viruses and spyware can get it. Better to go with NOD32, which can be downloaded for a free 1 month trial at www.eset.com
Posted by trumania on 2007-08-03:
Dude, you need to upgrade your computer. It's got to be so old right now.

First off, the computer probably has less then a 750 MHz processor because Intel first released that processor speed in early 2000.

Before that the most common probably would have been 500 MHz because not everyone could afford to have top of the line computers.

Windows XP requires 233 MHz processor to run, recommended 300 MHz. Norton Anti virus has the same. If you have a slow harddrive and little RAM, of course it's going run slowly and possible even crash your system.

Windows XP requires "128 megabytes (MB) of RAM or higher recommended (64 MB minimum supported; may limit performance and some features)"

Norton requires : "256 MB of RAM" if you're running Windows XP.

In all honestly your computer should be running something like Windows ME, that would cut Norton's requirements IN HALF! The same with the actual windows me system requirements. Windows ME requires 150MHz processor and only 32 MB of ram.

Microsoft has not been plotting to force people with slower processors and older computers to buy new computers. They have created new software that REQUIRES more FORCE behind it. Look at it this way... When you're 3o, in your prime you can probably lift a huge heavy 50-60 pound box. Maybe even more! But as you get older are you going to be able to lift that same box? Or if the box gets heavier are you going to be able to lift it? NO, you need help.

Older processors DO NOT have the power to run some of the programs that are coming out today. If you think it's a conspiracy theory to get more money out of you, then fine no one can convince you otherwise, but I guarantee you that MAC will go out of date eventually too. It's just how technology works, one day something is new and top of the line and the next year it can be outdated with advancements in the field.

As a "software engineer who grew up in the days before PCs" you more then anyone should know how much technology has advanced and how quickly it can do so.
Posted by Anonymous on 2007-08-03:
I'm waiting to get MRM's take on this one.
Posted by Anonymous on 2007-08-03:
I think Norton is awful, too. I recommend AVG.

Posted by MRM on 2007-08-03:
With your computer being 6-8 years old, you will need to upgrade your memory and your processor to run Windows XP and Norton 2006. Right now you are choking your computer with the latest softwares. Try to upgrade your memory to speed up your computer.
Posted by WildBills on 2007-08-03:
All of you are correct in that I should upgrade, etc. I thank you for those comments.

My main concern is that if there is going to be a performance issue with whatever upgrades come down the line, then their software should check to make sure the computer has the speed and power and so forth before actually installing it rather than just install it and hope for the best. There are instructions to determine the processor speed, ram, disk space, etc. before installing software. A simple message to the effect of "We would love to install our software on your computer, however, you require ???? in order for our software to execute efficiently." Less money in that approach. It seems the usual attitude is, "sell it to them and let them tell us about the bugs and problems."
Posted by moneybags on 2007-08-03:
I have a one year old Gateway laptop. Updated in May per Nortons instructions. The computer crashed and could not be restored per Gateway. Appears the whole system was corrupted. The built-in recovery wouldn't even work; it was corrupted, too. I called Gateway, did everything they told me to, and ended up paying $20 shipping/handling for a new recovery disc. Alot cheaper than having to buy a new computer.
Posted by Dedicated Reader on 2007-08-03:
Thank you.
Posted by zonibrat on 2007-08-07:
WildBills - coincidence? I just ran out my subscription with Norton - contended with the deluge of messages to 'renew' for the past 2 months.....and, for the past 30 days my 'puter ran on backwards time! Never had any prob b4 & I have Windows 2000 with Pent 4, plenty of memory available too. The problem started only when I failed to renew as the final weeks played out.

I uninstalled all Norton & Symantec and installed AVG - np since. But I have to disagree with you on it being a conspiracy with Microsoft & agree with other opinions above - newer, latest tech reguires at some point, upgraded electronics! Norton was disappointing
Posted by tour_de4ce on 2008-02-25:
If you want to get rid of Symantec's Live Update Notice & its marketing nuisance, Add/Remove Programs doesn't work. However, if you have Unlocker (genuinely free freeware at Cnet's Download.com) you can remove Live Update Notice. In c:\program files\common files\symantec shared\pif\{B8E1DD85-4c61-B58F-2F227FCA9AO8}, locate the black and yellow LUdN icons. For each select and right-click DELETE. When Unlocker appears, select and click DELETE. The delete will fail, so click DELETE ON REBOOT. Reboot. LUdN should go away. I had no adverse effects, but use caution.
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Snubbed by Symantec
Posted by Brutus04 on 10/21/2007
OXNARD, CALIFORNIA -- Several months ago the motherboard fried on my desktop PC. After replacing the motherboard and re-loading the OS (Microsoft XP) I attempted to load Norton AV-07. The software informed me to contact Symantec regarding the license as it needed to be authenticated. This was also the case with Microsoft as the OS needed to be validated; a very simple process. Getting the OS completed was a snap. Symantec on the other hand informed me that there was nothing that they could do given that all three licenses had already been registered. I also had Norton installed on my wife’s laptop and on my school laptop. After explaining that I had just replaced the motherboard and only needed to be validated, as I had the original key and licenses, the support services told me basically to get lost, nothing they could do. I reviewed their policy regarding hardware failure and it was not addresses. I spoke to a few people and they thought that maybe I had just talked to the wrong person so I tried again…same story.

I removed Norton Anti-Virus 2007 from ALL my computers along with System Works and sent the CDs along with the keys back to their World Headquarters in Cupertino, CA. I will never buy nor advocate another Symantec product again.
     
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Posted by killerklown on 2007-10-21:
There are so many much better programs out there. I might suggest trying Zone Alarm Security Suite.
Posted by Anonymous on 2007-10-21:
You did the right thing, it's the only way the idiots at Norton will ever get the message. Plus Norton is about the worst software you can put on a PC, it is dangerous software.
Posted by miketech on 2007-10-21:
Try AVG antivirus by Grisoft. It's free for home use and you can get it at www.download.com.
I use it on my Windows machine and every computer I wind up near gets it. It doesn't slow your computer down like Norton and Mcafee.
For spyware I install Spyware Blaster by Javacool and Spybot Search and Destroy. They can all be downloaded at www.download.com and used for free.
Posted by MORENORED on 2007-11-09:
I agree with you 100%-they take your money and then they just ignore you--bad business
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Norton is a SCAM
Posted by Dustydad on 09/25/2009
A couple of months ago I bought my daughter a laptop for school. Of course it came with the Norton software included,(Free Trial version).
About 11 days before the free trial ran out she got infected with everything under the sun. I couldn't get anything but Norton to pop up, every other security software was blocked. So I went ahead and bought the $59.95 yearly promotion that was offered to me.
The computer crashed and when I tried to contact Norton to get a refund of my money I find out, instead of them charging me the promotional price of $59.95 my card got charged $79.92.
Norton informed me that their software was the best and that it must have been two anti virus softwares running at the same time. I only had what they offered. But yet I am informed that it was my mistake.
Now, I have got the computer running again but, not with out paying a hefty fee. And that doesn't count the money that Norton stole from me for services not reenderd.
DON'T GET NORTON
     
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Posted by jktshff1 on 2009-09-25:
could not agree more
Posted by Anonymous on 2009-09-25:
Norton sucks.
Just get AVG... it's free and waaaaaaaaaaay better.
Posted by Anonymous on 2009-09-25:
You said "I couldn't get anything but Norton to pop up, every other security software was blocked." AND you said "and that it must have been two anti virus softwares running at the same time. I only had what they offered"

Which is it? You had only Norton or you had other security software that would not open? You can't run two virus protectors at the same time. They cancel each other out and neither will work.
Posted by TheMightyBoosh on 2009-09-25:
Posted by Mrs. V on 2009-09-25:
The only other virus protector that works well with Norton is Spy Sweeper (also called Webroot AntiVirus) that I've found.
Posted by Ytropious on 2009-09-25:
Norton is the worst antivirus out there. I forgot it came preinstalled on my laptop until I reformatted and there it was. Norton downloaded a virus with it's security update, no kidding! If you're going to pay for protection go with trend micro.
Posted by dustydad on 2009-09-26:
I had no other security software. Norton's free trail was the only security running. I was infected while the free trial was still in service. I couldn't get another screen to pop up to even see what else was offered, Norton would block it.
Norton's comment was I must have had two anti virus softwares running at the same time.
Posted by Anonymous on 2009-09-26:
Did you try shutting down the computer, then rebooting and removing the software?
Posted by PepperElf on 2009-09-26:
I find I don't like Webroot much - mom has it and it missed some viruses.

I'm a norton user on my PC but that doesn't say much because the PC hasn't been online in over 2 years. i keep it on simply because i have the corporate edition of norton (i don't pay for updates or renewing)

I'd personally recommend AVG for people just starting up.

as for the fact your computer got hit with a ton of viruses
I'll be blunt - that's because you went online without protection.

NEVER EVER DO THAT. Unless you're *trying* to see how fast your computer will be infected.

and yes, there are viruses out there that block norton.
Posted by MRM on 2009-09-26:
I dont depend on any kind programs to remove malware or spyware, as they are useless. I just format the harddrive, and BAM... a new, sterlized harddrive!
Posted by PepperElf on 2009-09-26:
i don't run any antivirus on my mac

but i'm not worried about bad sites... Safari gives me a warning when I go to a bad site.

my new pc doesn't have any either... i disabled all of that
but the beast doesn't go online so it doesn't matter
Posted by old fart on 2009-09-26:
I have yet to have a problem with AVG... delete the other crap and install it...
Posted by MRM on 2009-09-26:
I dont use anti-virus program or third-party firewall on Windows Seven and Ive been using the new OS for 5 months now without any problem. Windows Seven is the most secure OS to date!
Posted by Nohandle on 2009-09-26:
I personally have Norton's, bottom of the barrel selection price wise with no parental controls and all the fancy features, plus Ad-Aware and Spybot. I don't utilize the free protection offered by either Comcast or MSN. If what anyone has works for them then leave it be. There will be pros and cons on every program.

I got the Blaster Worm whenever that one went around. Reason? I had not done my Microsoft updates. That was a lesson I learned the hard way. I now go onto that website a couple of times a week to check on any updates. It only takes a moment. Sometimes there are updates that haven't reached the "automatic" yet.
Posted by dustydad on 2009-09-28:
I did shut down the computer and when I started it back up, that is when I couldn't get back online. I got a warning that I did not have any internet connection. That is when I contacted Norton.

My daughter was online for the first month and a half and was running fine with the free trial. She got alerts and blocks it was working great, then she got a notice that she had eleven days of free service that morning. Then next morning she was infected.
Posted by Anonymous on 2009-09-28:
Dusty, she got infected going to a site that had a bug that slipped by Norton. Av software are great, but the people who create these bugs are better. New ones are released every day. That is why the software needs to be updated often.

Sounds like a bug (one of you by mistake) somehow changed your internet settings. Again, reboot the system, IGNORE the ads and go directly to your taskbar where the Norton icon is, right click and choose options, preferences (or whichever it gives you) or simply disable. THEN, go to control panel, add/remove programs, and remove Norton completely.

You may need to reconfigure your internet connections, but you should be ok the. Make sure you get an AV program.
Posted by PepperElf on 2009-09-28:
ironically i'm on my PC right now. I broke the mac's powercord the other day (cry), so I had to set up my PC and put it online (eek).

It wasn't acting right though, so I did what I had to do - I reformatted the C-drive.

Thankfully, I have a partitioned drive, so I still had access to my "D drive" - which has my antivirus install programs on it & some other maintenance software.

I also installed Safari and use that instead of IE, because even the PC version of Safari will block malware sites.

your daughter should consider that.
Posted by PepperElf on 2009-09-28:
and this is worth making a separate post for.


*** Do NOT use Internet Explorer unless you absolutely have to.

IE is tied directly to your operating system - you cannot run windows without IE running too.

Therefore if your IE gets hacked, your computer can be opened up to nasty attacks.

It is better to use something else - Safari, Firefox, Opera ... because they're not actually part of your OS. And less people write hacks for them.
Posted by MRM on 2009-09-28:
I, for one, am using IE8 and the lastest version is most secure to date, along with my trusty Windows Seven! Match made in heaven!
Posted by MRM on 2009-09-28:
PepperElf, I find it disturbing that we dont agree on anything even though I like you!
Posted by old fart on 2009-09-28:
Of all the virus's written about 98 % are written for IE... that's why it's wise to go with Firefox or the others..
Posted by MRM on 2009-09-28:
I go wild on internet, visiting all sorts of sites, and I havent gotten jacked by using IE8 on WIndows Seven. And Im not using any 3rd party firewall like I did with XP.
Posted by PepperElf on 2009-09-28:
that's cos i'm always right!
jk >:)

true i havent tried IE8 yet.

but I won't be trying it either. heck i'm surprised this old beast is still working. I bought it almost exactly 5 years ago. (yeah it's still on XP)

(also the recommendation to not use IE is also made by the dept of homeland security too) ;)
Posted by whitewolf5566 on 2009-12-28:
I have my own small business fixing computers. I am working on one right now that had Norton installed. I don't care what anyone says Norton and McAfee are a rip-off. 95% of the computers I work on have one of these programs installed. As soon as you don't pay you get infected. Sounds like the Mafia to me!!
Posted by PepperElf on 2009-12-28:
personally i like norton for my desktop but only because i don't have to pay for it.
(they handed out free copies of norton corporate edition at my last job cos it was cheaper to pay for the license for everyone than it would be to have people bring in viruses)

however right now my desktop is without protection again. but it can't get online either. i decided to play with it and reformatted it as OpenSolaris

unfortunately the NIC might be too old for the operating system so I may have to go back to windows or something :( not gonna get a new nic any time soon for it.
Posted by Nvestig8or on 2010-12-09:
Whitewolf - So are you saying that a progam that doesn't function after you stop using it is no good?!! WUWT?!!
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Shoddy Product-Pay For Support From Day 1
Posted by Bob w on 02/07/2009
I have used Norton products for several years. I renewed my subscription to Norton 360 Premier Edition as a two year contract on Jan. 25, 2009. After running the latest update (I have the system set for automatic updates) the program told me that the computer was infected with a virus that needed "manual assistance" to fix. The Norton website gave me detailed instructions on what to do. After following those instructions, the virus was still detected.

I checked the Symantec website for info on the virus. The website stated that they are aware of the virus and the latest update would fix the problem. NO, IT DOES NOT.

I contacted "Customer Support" via the website. I felt like I was in a used car lot, where the person I was chatting with had only one capability. Charge me $100.00 and then send me to a technician who might fix the problem.

Where is the disconnect here?

1. Norton did not detect and remove the virus
2. Norton is aware of the virus
3. Norton claims the latest version of the Update will detect the virus (IT DOES NOT!!!)
4. Norton tech support is a scam to collect money to fix problems that Norton is aware of and claims that their software will protect your system from

Anyone want to guess what I believe this product and company is?
     
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Posted by madconsumer on 2009-02-08:
great review. can you let us know the virus that was detected?

very helpful.
Posted by jktshff1 on 2009-02-08:
Good review. I just pulled norton off my new 'puter and put McAfee on.
Posted by old fart on 2009-02-08:
Why does anyone pay when you can get AVG for free..?
Posted by DebtorBasher on 2009-02-08:
I deleted all Norton programs from my computer when an HP Tech told me they mess up the computers. He told me Norton is usually the problem when people call in for help, so now that is the first question he will ask when someone calls in. When I told him, I had Norton's anti-virus, he had me uninstall it and my problem was solved. When so many people and techs know that Norton is screwing up computers, why are they allowed to continue selling their products? I haven't had any problems with my computer since he had me uninstall it. Well, no problems other than the ones I cause myself.

Good review!
Posted by old fart on 2009-02-08:
What AV program are you using now basher?
Posted by DebtorBasher on 2009-02-08:
That's Basher with a Capital "B"!
Now, ask me the correct way!
Posted by Soaring Consumer on 2009-02-08:
I knew that Norton is a resource hog but I never knew it was this unreliable. Voted helpful.

I use Kaspersky and I have never had a problem. It is more expensive but it is worth it as updates are released every few hours.
Posted by Anonymous on 2009-02-08:
All Norton is good for anymore is making paper weights out of computers, STAY AWAY from Norton. The FREE version of AVG works just fine for just about anyone. (VH)
Posted by Anonymous on 2009-02-08:
Yowza! I have Norton and haven't had any problems yet. Should I get rid of it? I don't really use mycomputer much (primarily email, paying bills and downloading music). There are so many options to choose from out there, howz a person suppose to pick wisely?
Posted by Anonymous on 2009-02-08:
CJ, you're one of the lucky ones. Don't fix it if it's not broken.
Posted by Anonymous on 2009-02-08:
Are you sure it's a virus? Many confuse the actions of a Trojan or worm as that of a virus. Scan your PC with an anti-malware pack such as malwarebytes. It's free.
Posted by DebtorBasher on 2009-02-08:
I use Webroot...
Posted by madconsumer on 2009-02-08:
i use avg pay for internet suite with firewall.
Posted by Anonymous on 2009-02-09:
I have always had problems with anti-virus programs because they are all loaded with ad-ware. That's how they convince you to upgrade or buy their latest product. Think about it! They wouldn't make any money if they worked. I don't use nothing but the basic and have a fast relatively smooth operating system 99% of the time. If I think a virus is trying to load I quickly turn off my computer then restore it right away to a previous day. Listen to me! Virus protection is Adware.
Posted by Anonymous on 2009-02-09:
I love AVG free.
Posted by Carlytoes on 2009-02-09:
What are you crazy ? Ive had Norton 360 since the beginning of time on 3 PCS, nothing but praise for these people, I have contacted them via phone and on line and my problems were solved in a profesional way, this company is rated as #1 in the world for a reason and its not "crapy service"... Hp pre loads Norton on all their PCS so I dont see how HP was bad mouthing them when you called. thats crazy talk...
Posted by BokiBean on 2009-02-09:
I wonder if it was Smitfraud.
Posted by Starlord on 2009-02-09:
carly, Db is a member who has been here since I first logged on. You I don't know. I have also had many people and computer techs inform me that Norton is not thew whiz-bang thing you think it is. And FYI, it will turn an expensive puter into a great boat anchor. victim, I am not surprised you have that nickname, with that attitude. A good security program does not conatin adware, but prevents adware from infecting your computer. I have never seen anyone who could think and act fast enough to stop a virus attack. People without a good security program are called,,,guess what? VICTIMS!
Posted by decco on 2009-02-10:
I stopped using Norton & Symantec products years ago. Yes, Norton does come preloaded onto some computers because the software maker has cut a deal with the computer manufacturer. I've found that Norton causes more problems than it solves. Keep in mind that there isn't a software program out there that can stop 100% of all viruses, trojans, & worms. Not possible, as they are created faster than the AV programs can keep up with them. So, use at least two. I've used AVG for the past several years, and find it to be an outstanding program that works seamlessly with my computer, and I back that up occasionally with Trend Micro Housecall, and if I feel the need for a firewall I will download ZoneAlarm, both free, and both excellent programs.
I've know too many computer tech's who won't touch Norton with a 10 foot pole, it's nothing but expensive trouble.
Posted by Carnut on 2009-02-10:
The exact same thing happened to me yesterday with Norton. Then on my son's laptop I think NORTON put the virus in there. It only came exactly at the time the subscription was running out. I will NEVER purchse that software again.
Posted by shell0527 on 2009-02-11:
I've had my own problems with Norton. I will NEVER use them again. Sorry to hear about your difficulties.
Posted by ok4now on 2009-03-23:
I used McAfee for several years and it worked well with no problems. About two months ago I was unable to get any updates, automatic or manual. Contacted tech support. What a nightmare! Just to talk to someone takes an hour. They just sent me numerous emails from their help file which did not address the problem. Paid $30 for remote access.(We fix it or you don't pay.) They still were unable to fix it and I wasn't charged. Gave up and deleted the software. Read many glowing reviews, especially from PC Magazine about how great Norton 360 was. Number one rated. Purchased it from BJ's at a good price. After installing it I noticed it really slowed down my computer. Norton advertises how lite it is, B.S. It's still a system hog. Scans were slow with many false/positives. Returned it to B.J.'s without a problem. Purchased Zone Alarm Security Suite. What a difference! They use the Kaspersky antivirus which they tweak to their specifactions. No system slow down, highly accurate fast scans, highly configureable for the most protection and fast updates. If you're not happy with Norton try Zone Alarm. They offer a 15 day free trial. Very easy to delete if you don't like it.
Posted by Vivian on 2011-06-19:
Agree 100%! Installed new N360 Premier Edition 2011 which will not give me spyware/anti-virus!
And...you can't get any live human help!
Enough wasted hours on my part...Norton be gone...neither I, my many friend or collegues will be using your porduct
EVER AGAIN!!
Posted by bob on 2013-03-18:
norton just stole $128 and messed up my computer.
Posted by Keith on 2014-04-07:
I had the identical experience as Bob in late 2013 - - when I downloaded a new update to my Norton 360 program, my computer was infected and Norton refused to clean up their mess and instead charge me $200 to identify and remove the virus. Additionally, in March 2014, the auto renewed my subscription. I immediately called them to cancel the subscription and get a credit for the renewal amount. Norton said they would credit me, but they did not do so! Now I have to spend more time getting my credit reimbursement through my credit card company. Norton is a BAD company! Move onto someone who is ethical and reliable.
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Questionable Rebate Offers
Posted by Colgant on 04/26/2005
ALABAMA -- Beware the Symantec (Norton) System Works 2005 combined offer of a $30 rebate on the basic software plus the $30 upgrade offer. The kicker is that one must submit the UPC code from the newly purchased software box with both rebate forms, an obvious impossibility! I submitted both rebate forms with the caveat that their offer was either flawed or purposefully deceitful. The upgrade rebate form was submitted sans the UPC code but with the previous Symantec CD as proof of ownership along with a detailed explanation of the duplicitous nature.

The upgrade rebate form was disallowed as not meeting the requirements, i.e. the UPC code, and therefore disallowed.. Their rebate operations center personnel either are not equipped to understand the problem as outlined, or there is a subterfuge involved.

A certified letter with return receipt explaining these circumstances was never acknowledged. There appears to be no other means to seek redress other than a warning such as this for other persons who should not take the bait. Try getting a “live” person with which to interact! Hope that some righteous executive from Symantec sees this and is able to initiate corrective business practices.
     
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Posted by virginiasoreback on 2006-05-19:
That is serious information that should not be taken lightly or dismissed!‎

I have been there. My joust was with Best Buy and HP. Among the two - rebates totaling ‎‎$250.00 were offered on an HP Pavilion Notebook PC. Both demanded the same original ‎codes printed on the box container - no copies accepted.‎

‎ I forfeited the $250.00 because by the time Best Buy offered to accept a copy - time ran-‎out. ‎

Obviously, I should have made a copy - sent the original to HP and a copy to Best Buy ‎with a sob story railing against the impossible - perfect dilemma.‎

Rebates are "tricky critters." Paranoid - I don't think so. I believe that vendors design ‎rebate offers to minimize the number redeemed.‎

‎ ‎

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Symantec/Norton Rips off Consumers and Has No Customer Service
Posted by Sick of Norton on 04/22/2008
GLENS FALLS, NEW YORK -- Symantec/Norton (one name must be an alias!)has to be the worst company around. I have the feeling their "customer service" is really non-existent. I downloaded and paid for a security system for my PC on January 27th, 2008. The subscription was to run through Feb. 3rd, 2009. On April 18th, I started getting notices that my Symantec/Norton function was due to be renewed. Thus started my quest to contact Symantec/Norton to straighten out the problem. Forget it. It is such a scam...I am going further with my complaints, and posting negatives and warnings about this company everywhere I can...I hope they get out of business. The website is inactive, the emails are all form responses from a place called "digitalriver" ---it is like they are in a river!

They gave me a website address that didn't exist...I will never buy another Norton or Symantec product again. I was amazed (when I got to your site)at the number of complaints about this company, but I think we need some solutions...they should be shut down and not allowed to do business on the ISP's.

I was never for regulation of the internet, but it is companies like this that will force regulation to happen. Boycott Symantec/Norton, and for those about to choose a security system, do yourself a favor, and don't get Symantec/Norton!
     
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Posted by apond on 2008-04-22:
Download AVG Antivirus for Free. I have been using it for years. Works Great!
http://free.grisoft.com/
Posted by MRM on 2008-04-22:
I agree with "Apond" that AVG is an effective anti-virus program.
Posted by Anonymous on 2008-04-22:
If you want to really screw up a good running PC put Norton products on it. As stated above you will find much safer security products out there than Norton to use. I can't count how many PC's we have had to clean Norton off of just so the person could use the PC again. (VH post and info)
Posted by Anonymous on 2008-04-22:
I was a Norton user ten years ago. I thought their products were overpriced. Now, with so much excellent freeware or shareware available, I'm surprised Norton still has a market. I am assuming most of that market consists of 1) companies that simply re-order out of habit, or 2) novice PC users who jump on Norton for its name recognition.
Posted by MRM on 2008-04-22:
People who uses Norton or McAfee are nOObs.
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Horrible customer service from supervisor.
Posted by Darin on 09/12/2007
9/12/07
On 09/10/07 I purchased Norton 360 from Symantec from online. Upon installation my computer completely changed. All Icons were changed and many other things. I want waist your time with the small things. I spent two days chatting with techs, Printing forms from links on how to fix the problem, I installed and uninstall Norton 360 three times. That was on day one. After 12 hours of dealing with them I gave up. The next day I tried again. Still not able to receive a live update (error code 5) I received a message that Critical components were missing from Norton 360. Please contact support for help to fix these Issues. When clicking on the support button (to avoid charges) IE 7 would not let me connect. Forcing me to call customer support. The Tech explained that they would be able to fix the problem at the cost of $69.99. I told her that I did not have this problem until I installed Norton 360 and under NO circumstance would I pay one penny for any service to fix what Norton 360 caused. At that time she gave me a number in which I was able to speak with a very knowledgeable Tech. He was very patient with me and explained exactly what I needed to do to get IE 7 back on line. At that time, the tech gave me a url that allowed him to share access to my computer. He began removing all information that I was told to do by the tech on day one. We were on the phone for 58 minutes. At that time the he explained he would have more to do and that we could disconnect the call. About one hour later, Norton 360 was working properly.

I switched screen names to check my balance with my checking account. It would not allow me access. Once again I had to call the 1-877-832-2810 number. After holding for more than 30 minutes. I spoke with a female tech that explained to me that you have to do a live update on each profile. 48 minutes later the service was up and running again. I felt as if I had spent two days in which I could have been making money on my computer that I should be compensated. I ask to speak with the supervisor. He heard my complaint, he indicated that he had a bad connection and would call me right back. ( he was in India because we talked about the time frame and it was 6am there and 9 pm here) About 20 minutes later I received a phone call from New York. He explained that he was told I had a problem with Norton 360. I agreed. He continued with “the problem is fixed now so what is the problem” What is the problem I have sat here for two days trying to fix my computer from a product I purchased from you. I feel as if you should at least be understanding that my time in just as valuable as yours. The supervisor offered me 60 additional days of service. I explained that is not going to work. He then stated 60 days or nothing and then hung up. No goodbye, sorry sir that you have had this problem, Nothing but a major attitude. I then called to speak with the original supervisor and told him that I wanted to cancel my subscription as well as I wanted a phone call from someone that could handle the supervisor and his attitude. He agreed. Stated it would take two weeks to put the money back into my account. He would have someone call me within 24 hours. Time passed and I did not hear from anyone.

I called again HOLDING for more than 15 minutes. Spoke with the representative gave him the priority ID number and allowed him to read the updates. He informed me that a refund had not been processed. He explained he would process the refund and I would receive the funs in my account in 24-48 hours. A little different than what the other supervisor stated. I have placed a complaint with the BBB. I also intend to write Mr. John W. Thompson (who states they are the best in customer service in article above.) In my position I would have stayed with the company, the last tech was excellent and made everything right. However, to pay 79.99 and a supervisor ( that part of the 79.99 went to his paycheck) treat me with disrespect, never say sorry for the problem, and then have the nerve to say 60 days or nothing and then hang up on me. That helped me make my decision really fast. To me it seems like Mr. Thompson is not working in the real world he must be in his own bubble where everything is perfect. I guess I will have to be the one to break the bad news to him, as if he will care. My advice, If you see Symantec or the word Norton, Run as fast as you can.
     
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Posted by Anonymous on 2007-09-12:
Agree with poster…

Good info.
Posted by Anonymous on 2007-09-12:
Get that junk off your computer quick while it is still running! Norton will kill off a good PC to the point you have to re-format and re-install your system.
Posted by DebtorBasher on 2007-09-12:
I agree with Super...When I had trouble with my computer, I called support...the first thing they asked was if I hand any Norton Anti Virus program installed...I told him I did...the said to remove it. He said especailly those running AOL with Norton...He told me with all the people that call, most of the problems are solved by removing Norton software....I've never had a problem since I removed it about three years ago.
Posted by Anonymous on 2007-09-12:
I all so agree get that crap off your computer!!!
Posted by MRM on 2007-09-12:
Please obey all the comments that were made here which is to remove that crap off your computer.
Posted by Anonymous on 2007-09-12:
Next time, use Windows XP and/or Vista’s system restore feature and restore your Windows prior to Norton 360 FUBAR your PC.

How to restore the operating system to a previous state in Windows XP
http://support.microsoft.com/kb/306084

You should try “Kaspersky Internet Security”. It works better and requires less system resource than Norton, McAfee and/or Trend Micro.
Posted by Anonymous on 2007-09-12:
If you want to an internet security suite that works with Windows, you should also checkout “Windows Live OneCare”. It is from Microsoft.

It has a 90-days free trial…

More info. and download link:

http://onecare.live.com/standard/en-us/default.htm

Posted by Darin on 2007-09-14:
Just a small update.... It has been well over 48 hours and have yet to hear from anyone about my complaint. THEY DONT CARE! I have yet to get my money back into my account also.
Posted by GGL on 2007-11-02:
Stay away from Symantec if you can. I use their corporate products and I can't wait for the contract to be over..
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Symantec Customer Support
Posted by Netnerd on 04/26/2007
CALIFORNIA -- I have worked in IT for over 20 years and I have never seen a company's tech support and customer care deteriorate as badly as Symantec. Anyone considering a corporate product such as Backup Exec (formally Veritas) or Corporate Antivirus (the server-based platform) should seriously consider alternatives before they commit to this company. Current case in point- One of my client's Backup Execs stopped working after I upgraded it to version 11d. I opened a tech support call a week ago and it took five days to get a callback even though I rated the call as critical since we had been without a backup for DAYS. I was on hold for 75 minutes yesterday after getting back in the queue and still never spoke to anyone. And by the way, if you happen to be on hold at 5:00 PST, guess what? They dump all the calls in queue and go home.

Our company has an install client base of 50 or so that use Symantec products , and I am here to tell you were ARE MAKING EVERY EFFORT to throw them out the door.

Talking to our software distrutors (I will let them remain nameless) they confirm they are hearing this from many integrators such as ourselves.

They should be asahmed of themselves. Their stockholders should throw the management out the door.
     
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Posted by Anonymous on 2007-04-26:
Please don't get mad because I cut and paste old posts, it's quicker than doing a new post and I would just say the same boring thing again anyway.

Norton / Symantec has become a arrogant oversized colossal joke of a company. They outsource customer service to Asia and India so you can't understand anything from the person your speaking with. For the most part these outsourced CS reps are stupid idiots and can't fix a thing, but will screw up your computer so bad it will never run right again. Norton hides all there contact info because they know they sell a crappy product and can't afford to have people calling for help as they could never handle to volume of calls if they published a toll free support number. You can find support numbers buried deep within their web site, but they only ring to untrained idiots that can't speak English and have zero ability or authority to do anything.

Over the last couple years Norton / Symantec's products have become damaging and dangerous to use as they will take a good PC and make it a useless piece of junk.

There are much better products out now by U.S. companies using toll free U.S. CSR's. The management at Norton / Symantec are kept in dark closets and have no clue what a piece of junk they are selling and how completely alienated they have made their customer base. Norton / Symantec has become a classic example of a company run amok and has lost site of what it is supposed to be doing.

Stay clear of them unless you want to end up trashing your computer. I work in I.T. and have had to clean up "many" of the messes Norton / Symantec CSR's have created. Bad CSR's and a poor product = a nightmare you do not need.

That's My3Cents.
Posted by tnchuck100 on 2007-04-26:
I, too, hope they go belly-up soon. My subscription runs out in November. That will be the end of Symantec. Each year it was always a super pain in the butt to renew. No more. I've had it. In addition, I never like the fact they don't let you determine when updates happen or checks are made. They run several instances of the same routine several times a day and use 80% of system resources when they do.
Posted by Nohandle on 2007-04-26:
I've commented on this subject before. I was well pleased with my Norton's until I decided to go with the premium edition. Biggest nightmare I've ever had. I finally had my computer guys uninstall the "premium" and put the basic no support edition back on. Hey, Norton/Symantec didn't have rip for support to begin with..so what was I to loose? I've had no problems since then.
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Customer Service
Posted by Samuok on 02/08/2007
We were having license activation problems with our Norton Antivirus and were forced to call customer service to resolve...or even find out what the problem was. There is no way to resolve activation issues on line. Normally, these issues are handled by staff. Because I happened to purchase this license, I offered to contact Norton.

I was on hold for over 25 minutes. When finally helped, it was by an individual with a heavy accent. The individual's English skills may be excellent, but I was having trouble understanding her.

She proceeded to imply my company had abused its number of licenses and we were essentially dead in the water. I was stunned. It was a 'you have got to be kidding me' moment. I offered, at our IT guy's suggestion, to reinstall all active machines to resolve the issue and prove we were under the number allowed on our multi-seat license. She kept repeating an unintelligible scripted mantra over and over, refusing to have a discussion...then just hung up on me. After 40 minutes of my time regarding a legitimate issue that is the fault of the vendor...I was listening to overseas air on the phone.

It's not just the money we spent on the service/software...it's not the hours of staff time I have had to pay for...it's not the time I could be spending running a business...it is the fact that I am the CUSTOMER. Norton, like some kind of authority, acts like we are at their disposal and have no choice in vendors.

I doubt I am alone in this revelation and will keep an eye out to see how the giant is affected, as others act on their disappointment. I have sent emails to Norton. If any resolution is forthcoming, I will update this posting.
     
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Posted by Anonymous on 2007-02-08:
We had the same nightmare. Because of Norton / Symantec's total lack of customer care and support we left them after 9 years and went to McAfee. We now no longer buy products or services from any company that outsources (that we know of) American jobs to India, Asia etc. McAfee may use outsourced facilities, however we have never come across it yet as we have never had a problem with McAfee or their products. They did jerk us around on a rebate onetime, we made a huge stink and they backed down and issued the rebate. McAfee like most companies will play the "don't pay the rebate game" knowing the odd's are in there favor of the customer giving up. If pressed McAfee will do the right thing and pay but you have to play hardball with them. Norton / Symantec now have millions of customers and when a company gets that big the only thing that counts any longer is the bottom line. Customers become numbers to be played with, gain three, lose one, they could care less.
Posted by HJC on 2007-02-08:
I have had a bad experience with Norton.

I was on hold for quite some time.

I to experienced talking to a very pleasant individual, but with a very heavy accent, I also had trouble understanding her.

She stated that the problem I was having trying to renew my software was caused by a virus. I told her that if I had a virus that it was Norton Fault.

She tried to tell me that I need to purchase the new program for $90.00. I told her that my renewal fee was only $19.99. She said that I needed to purchase the $90.00 program. I felt bad but I just had to hang up on her as she did not understand.

I had to use Norton’s program to uninstall the entire Norton from my computer which it did. I never did get the update to load.

The worst thing is that my computer has now developed a mind of its own, I actually believe that Norton has sent me virus. I have run all kinds of checkers and everything appears ok. But my computer is acting very strange and I am thinking that I may have to buy a new one as I can’t detect anything that could be causing multiple problems that I am experiencing. I wish there was a way to sue them, I sure would. I have spent countless hours trying to correct the problems.

I canceled the order on line and just received my credit card statement and am being charged for the update. I think not because I will challenge them with my credit card company.

After so many years with Norton and to be treated like that is bad.

I will never buy another product from Norton.
Posted by Timboss on 2007-02-09:
Sign me out of Norton too. I called two different times with the same problem and after explaining in detail to the technician they each said "Hold on" and then finally my connection was broken. Great service Symantec. When my contract expires I am looking at other packages.
Posted by cowman75 on 2008-09-18:
Don't ever deal with Norton, or Symantec. They are impossible to deal with!!!!
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Symantec Customer Service
Posted by Mives on 11/05/2008
I had a rogue program, later identified as a misleading application on my computer which is "protected" by Norton 360 with up-to-date Norton Antivirus.

I called Symantec, talking to technicians in India and the Philippines. First they wanted to charge me $99 for something their program is supposed to protect me from. Finally a supervisor gave in and said a technician would call within 24-48 hours and fix the problem at no charge.

72 hours later, I called back and got a supervisor, this time in India. After going around about what was promised, he said he would put me through to Customer Relations, and would NOT put me on hold. I think I would still be waiting for the call transfer if I hadn't finally hung up.

Symantec, get your act together. Stop outsourcing. put solutions to know problems on your updates or let us know how to prevent such problems BEFORE they occur. Right now, I consider you to be a company without honor. How can we possibly trust your products if you do not live up to your word.

If you have to, hire these people who develop these ugly programs. They seem to be ahead of the game and ahead of your technicians.
     
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Posted by lobo65 on 2008-11-06:
I used Norton in the past, but am a lot happier with the Kaspersky Internet Suite. Of course I haven't had to use their customer service yet though, so I don't know if it is good or bad.
Posted by Sugar_02 on 2009-12-16:
I used "Webroot" and I did thought about "Kaspersky" b/c several of my friends and family have it. It seems that both programs are good consumer buy in's. Just remember Symantec is not to be trusted one bit! Everything is outsourced and they are not trained tech's.
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