Symantec Corporation

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Security Fraud
Posted by on
Dear Sirs;
Two weeks ago I received a computer diagnosis from Norton 360 whose service I used to protect my computer, that it was not performing correctly. I went online to their Tech Dept and spoke to a representative about this problem and apparently the Tech said he had to take over my computer to analyse the problem. After two hours on my computer which was done by a Tech in the Far East, I believe the Philippines, he advised me that I had to call his company and speak to an agent there about this problem. He gave me a Case Number. I called the Norton Agent and was told that I had to purchase an additional service for $69.00 which would solve the problem. I inquired why my original service which was titled as 360 Norton Premier Protection did not provide the necessary coverage and which cost almost $100.00. He told me that my computer protection plan did not cover this specific problem. I consented to the purchase and he asked for my American Express account number which I gave him. After a minute the Tech came back on line and said that he did not put through the number correctly and that I had to give it to him again, which I did. He then told me he would connect me to a very Special Tech that would download the correct program for me which would take approximately 45 minutes. I told him that I had been on the computer with his Technical Staff already over two hours to begin with. This Special Tech assured me that I would be connected immediately and would have the problem solved immediately. He connected me to some department which had me waiting on a call line over 20 minutes with horrible music playing in the background. I hung up and called back the same telephone number I was given originally to Norton and the same Agent answered my call, and said he apologized that I had to wait and would connect me immediately. Well again, I waited another 20 minutes and no response with the same lousy music. I hung up and called back and told the Special Tech that I changed my mind, that I was not going to wait another minute for anyone and to cancel my charge on my American Express Card for the service that I did not get or receive and he became very angry with me and told me that I had to wait on line for the Customer Service Department as they would then cancel the charge. I waited almost 15 minutes and then just hung up in frustration.
So after spending almost 3 hours on the phone, I clicked on to my American Express account on my computer and saw that I was being charged for two charges of $69.00 on my account. I immediately called American Express and told them of the problem and they expressed shock as to what I had experienced and said they would file a complaint for me with Norton and have the charges removed, which they did.
The very next day, my computer started to send out emails to hundreds of people without my consent, only to have the AOL Post Supervisor to send me back hundreds of declined Daemon Declined Email notices that we not delivered and this continues to this day. I have called AOL about this problem and I may have to change my email address that I have been using now some 15 years to many people. I honestly believe that this Norton Company purposely messed up my computer, both with this Tech who had control of it for almost two hours, and when I cancelled out the additional charge of 69.00 dollars. I have since filed a formal complaint with the BBB and Norton and have not heard one word from either.
I will not renew my Norton Protection Plan again when it expires and I think you should inform your subscribers about this terrible company and their overseas misfits whose only intent is to harass you and inflict terrible problems on your computer. I thought I was dealing with a very reputable company, but have found out otherwise the hard way.
Thank you for allowing me to post this terrible problem and hope that it will help anyone who is considering this company for protection to their computer.
Robert
robmaru8@aol.com
     
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getoverit on 03/12/2011:
I've been used a whole series of Norton products for many years and actually posted a positive review on here not long ago. I truly do not think anyone there deliberately injected the virus that caused you computer to start spamming. Possibly, they had to disable virus protection during the time they were addressing your original issue and the virus found its way onto your machine ater that.

I've had people from Symantec, the vendors of Norton products, remotely assess specific issues on my PCs several times. Admittedly, it's never been anything reeally complex. But, in recent years, I've had good, constructive experiences with them. In the past, it was a different story.

However, I can certainly appreciate your frustration in the experience you describe. In your shoes, I don't think I would be continuing to do business with Symantec either.
jktshff1 on 03/12/2011:
Norton makes some good sandpaper.
GenuineNerd on 03/12/2011:
I have been happy with McAfee. When I bought my current HP desktop, I uninstalled a free trial version of Norton so I could transfer my McAfee account over to the new machine. I also use Malwarebytes Anti-Malware (a free download with free manual updates)and CA Yahoo Anti-Spy (part of the Yahoo toolbar) to supplement my McAfee. Rarely do I get hit with a problem, and McAfee Virus Scan and Malwarebytes does do a good job with removing any viruses and malware.
jktshff1 on 03/12/2011:
I've had great luck with free Microsoft Essentials
azRider on 03/12/2011:
I never liked norton tools, always bloated and made my system slow. I don't think Norton put that worm in there. I agree most likely they turned off one of the protections while they were working on it and then you got hit with a worm. They may have thought another tech was going to reload or turn it back on as you moved up the support ladder. but you short circuited that. so for now go get a free one lke AVG and run some scans then choose a new software and get it installed. I vote no norton..
leet60 on 03/12/2011:
azrider is correct. The problem you describe is normally a virus/worm or malware that has installed itself on your computer. Most of these can be very difficult to remove as they will root themselves deeply into your computer registry, may have code written into them that will reinstall the program if the code detects the original program was removed.

You can try AVG or one of many other reliable antivirus or malware programs, or search the internet for free tech support forums. Most of these will ask that you run a program known as "hijack this" which will provide a detailed search of your registry, allowing those helping to direct you on how to remove the worm/virus.

Personally, I know this to work, but it can be time consuming and tedious - I usually just restore my system from the recovery disks and start over to save time. Good luck.
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My security blanket
Posted on
When it comes to internet security, you can never be too safe. My choice of security is directly dependent upon who my internet provider is at the time. For instance, when I was with Qwest, they provided "One-Care" free of charge. And now that I'm with Comcast, they have the Norton Security Suite.

I have been with Comcast for quite some time now, and I must say that the Norton Security Suite is by far the best internet security package I've used. I feel completely safe browsing whatever sites it recommends. It is hands down the easiest to navigate and understand, especially if you're not computer-literate. It puts a green check mark by the sites it finds safe to open, and a red symbol for those that it doesn't. It couldn't be much simpler. The clean-up and care is just as easy to maneuver through too.
     
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MRM on 12/12/2010:
Excellent product review!

On my main computer with Windows 7, which I use everday, I don't have any security programs installed as Windows 7 is most secured OS to date.

On my second computer, which is a testing computer, I do have security programs installed as I download softwares from torrents.
Anonymous on 12/12/2010:
Just as a fun fact, I believe it was either in "The Incredible Hulk" or "The Score", where Edward Norton sits down at his computer desk and the screen shot shows "NORTON" security on the monitor. An obvious inside joke towards his last name.
madconsumer on 12/12/2010:
I have found comcast's norton is bloatware. when I tried it, my system ran horribly slow, and had huge issue on my 64 bit system.
Nohandle on 12/12/2010:
I'm offered free, if one wants to call it that, Norton's with my Comcast subscription plus my MSN Premium membership. I still elect for a local computer company to install a yearly business update to my computer. It's an entirely different version. Some might be throwing money out the backdoor but what can I say. It works for me.
Anonymous on 12/12/2010:
The green checks indicating safe sites has been very useful to me. Well written review.
Alain on 12/13/2010:
Well written review, Bud. I use both Comcast and Norton Security Suite 4. It works well for me and my system likes it as well.
ok4now on 01/01/2011:
I have tried almost every security suite on the market and have found Norton to be the best. It was heavily criticized a few years ago as bloatware and it was. Today's paid version has a very light footprint and little if any impact on system performance. I'm using Verizon Fios which I find far superior to Comcast, my previous ISP. My only complaint with Norton is there horrible renewal practice. About a month prior to the expiration they start spamming you for renewal. If you let it expire the software will not work at all. They want to gouge you with a $59.95 fee. I found Norton on E-Bay for $24.95 and entered the new license code. Done.
jktshff1 on 01/02/2011:
Microsoft security essentials. Works great. Free
http://www.microsoft.com/security_essentials/
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Over Charge
Posted by on
Recently I had to reload my operating program on my computer all went well until I attempted to reload Norton 360 but finally I got it loaded but that is when the problem started I new that I would have to renew my subscription soon but was shocked when they debited my checking account for $42 for anti virus and 84 dollars for 360 I immediately called and talked to a customer service supervisor and we agreed that she would refund the anti virus charge which should appear in my account within 3 or 4 business days and would extend my current subscription with the 360 charge. This gave me over 400 days remaining I waited 11 days and no refund once again I called Norton and spoke to a supervisor she assured me that everything was straightened out that because of a technical problem the refund had not been processed and I could expect it to appear in 7 to 10 days. Then yesterday to my surprise I got an e mail from Norton that in seven days that my free trial period would expire and my account would be charged 84 dollars for a subscription once again I contacted Norton and demanded to talk to a third level super visor but an American so I could understand what they were saying. I was assured they would call at 10 am central time on August 31, 2011 that time came and went and no call when I attempted to find out why their only answer was that they wanted to set a new time to date there has not been a satisfactory resolution to my complaints and not call from American management personal.

I intend to write to Symantec world headquarters in mountain view ca but don't expect any different results in the mean time they have my money and I have been charged $108.00 Nsf charges by my bank as a result.
     
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Nony on 07/31/2011:
Are you typing in all caps because it is easier for you to read what you've written or because you are so upset you want to Shout it out to everyone who reads the review. I assume also that you meant to write they were supposed to call you on July 31st 2011 and didn't rather than Aug. 31st 2011 as you have written and which hasn't arrived yet. You have a valid complaint with this company and I would be quite upset about it also in your place. There are many free software programs out there you can use in the place of Norton that do just as well in keeping your computer secure. You might want to try some of them.
Whiteduck on 08/01/2011:
Always seemed funny to me that it takes about a tenth of a second to debit your account, but weeks to credit it. Even when they admit they owe you the money.

We build networks as part of our business, but we never use Norton for a LOT of reasons. Thanks for giving us one more...
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21st Century Support
Posted by on
We've been running Norton Internet Security on our computers for quite a number of years. During the last year or so, I've gone for support on three separate occasions.

From what I can see, Symantec doesn't offer telephone support anymore. But they do have an online chat system that you can initiate from their website. I think this is really smart. Instead of having to wait on hold forever to get help, you get a reasonably prompt response from someone who is probably concurrently working with other customers.

Now I've used this kind of chat service with other companies. Sometimes it's fine, sometimes you just don't get any response at all, and sometimes the representatives are just as useless and misinformed as the people on the phone (e. g. Dell and Hewlett-Packard). Each of the three times with Symantec, their reps. were able to address my issues very expediently. They actually know what they are doing.

For example, Norton was kicking up an error code recently. I looked it up on the Symantec website. The instructions said to download and run a removal tool and then re-install the app. I'm sure I could have done that except that the instructions were admittedly incorrect as to how you get your Product Key, which you need to run the installer.

I went to the online chat service. The guy didn't just give me my Product Key - he established a remote session on my computer, and did the whole re-install process himself. Instead of burning up my time, I was able to get dressed and ready to go out while the removal and install processes were running. And, I'm sure, he was able to work with other customers at the same time. It's a win-win.

He was even able to re-boot the machine after the install ran. Sure enough, Norton was reinstalled and showing no error conditions. The only abnormal thing was that the chat session had been restarted as well but there was no communication from the Symantec guy.

After seeing that things looked OK, I just closed out the chat window. But the Symantec guy actually called me, just to make sure things were OK. And he even extended our license for an extra thirty days.

Symantec has earned some loyalty with this customer.
     
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Anonymous on 02/26/2011:
Great review! That is definitely good customer service. I, for one, would not let *anyone* run my system remotely, but, I see that this worked out very well for you. I liked that you got a phone call after your system was rebooted :)
getoverit on 02/26/2011:
I appreciate the concern about letting people run your system remotely, Andrea. They do routinely promise not to extract any unnecessary information from your machine, etc. but it's a definite trust issue.
trmn8r on 02/26/2011:
Sometimes you have no choice but to let someone run your computer remotely, if you need help. Your only other alternative is to take your computer somewhere.

I use Symantec support once, which was a hybrid of phone/remote computer support. I had a rootkit. If I had another computer available, I could have probably researched the issue (rootkit) and solved it. I didn't, so I paid $99. They fixed the problem efficiently, and I wrote down everything I saw them do. I was subsequently hit 3 times, and using what I saw them do was able to correct the issue myself.

I'd use Symantec support again, no doubt. Good review.
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Symantec’s Day Of Torture
Posted by on
This is a copy of my email sent 3/7/07 to a "Manager" at Symantec. Currently, there has been no response.
Yesterday, I spent 12+ hours either speaking to or “waiting” to speak with “Sam”, “Patrick”, Jax”, and “Michael” of your office. When not speaking or waiting, I wasted hours trying to fix a computer problem which was caused solely by the downloading of SystemWorks 2005 and the misinformation or absence of valid information furnished by ¾ of the above employees.

Do you care?

Let’s hope so, since I will take the trouble of detailing a “Symantec day of torture”.

My computer uses Windows 98 – I have chosen NOT to buy new one since it is reliable and causes me little problems – until yesterday that is – but the fault lays not in my computer but as you will see, with Symantec.

On March 1, 2007, after continual notifications that my subscription for SystemWorks 2003 will expire on March 7th, I paid you as urged – via my credit card and the internet – the requested fee of $29.99 for a renewal of my 2003 subscription.

Yesterday, March 6th, I noticed that despite payment my subscription had not been extended. After being unable to download the renewed subscription, your web site told me to call Symantec.

At approximately 11:00 AM (EST) I called 1-800-927-3995 - and as was repeated for every subsequent call - waited approximately 40 minutes before speaking to “Sam”.

Summarizing my conversation, Sam advised me that for the same price I could receive SystemWorks 2005 and a one year free subscription. Even with this “generous” offer I was reluctant to change what had worked for me for the preceding four years and chose to renew my 2003 subscription. He activated it and when I ran it I noticed that despite the “renewal”, viruses were only “current” to June 2006! My subscription renewal fee had bought me nothing! Sam more or less said, “I told you so” and offered me a credit for the 2003 renewal and for “only” $10 more a subscription to 2005. Ten dollars more is not “the same price”, but I digress. I gave him my credit card number for payment of $39.95 for 2005 and he promised to give me a $29.95 credit for my purchase of a completely useless renewal of my 2003 edition. I was assured that despite using Windows 98, I would have no problem.

He sent me via the internet the 2005 and told me to follow the instructions – one of which was to delete my SystemWorks 2003 edition. He assigned me “Priority number 'xx' (omitted for privacy)” and we said goodbye and I went about following the instructions.

At the point where the computer was opening Norton, I received for the first time but far from the last, the following message:
Error 1723 There is a problem with this Windows Installer package. A DLL required for the install to complete could not be run. Contact your support personnel or package vendor.

I tried to load the 2005 version several times but each time Error 1723 showed up instead. Knowing to call Symantec meant waiting on the phone for 30 to 40 minutes, and wondering if the problem lay with my computer, I tried to “fix" the problem myself with nothing but frustration to show for my efforts.
At about 7:30 PM (EST) I again called 1-800-927-3995 and after the obligatory 30 to 40 minute wait, was connected to “Patrick” who told me the problem was that there were still Symantec 2003 files in my computer and after leading me through a series of web sites, sent me Symantec “Removal Tool” with the assurance that after using this tool, all would be well. I was reluctant to “lose” a human being’s voice and asked him to hold on while I followed the instructions. Patrick said don’t worry and gave me a “special” telephone number to call that would eliminate the waiting – 1-800-927-3991. He also assigned “priority case number” xxx and told me to use that number and I would get fast service in the unlikely event that I had further problems.

Of course I had further problems – that’s why I am writing you.

The Removal Tool apparently did not remove sufficiently since I continued to receive the Error 1723 message.

I called my “special number” and it was anything but “special”. I waited the 30 to 40 minutes again and “Jax’ got on the phone. I told him my situation and he said for an additional $39.95, Symantec would download my 2005 version from their offices. Was I upset? What do you think? Jax advised me that I had been connected to the “expert” line which would only help if you paid them. I told him this was the special number that Patrick had given me. He said I must have pressed the wrong number on the phone. I said, at this point after waiting hours and hours and trying to fix a problem that was not of my making, - it was possible but that in view of the circumstances, please, please, please do not transfer my call which would only mean another wait. He was not moved and transferred me and I waited.

Next up at about l0:00 PM (EST) was “Michael” who reviewed my “special case file”. He sent me to various Microsoft web sites and instructed me to download several files (which he couldn’t or chose not to explain what they were) and to run the removal tool again. He also told me to remove “the Help Spot” file which CAME with the computer. He said, as is often said by Symantec employees, “that should work”. For some reason I was impressed with Michael and he sensed this and told me I could write to his manager at the above email address. At this point I again was reluctant to lose a human’s voice and I earnestly requested him to stay on the line while I tried downloading again. He said he could not, but would call me back in 30 minutes. I was quite moved. (For the record, he never called.)

At approximately 10:30 PM (EST) I followed the new instructions with the newly downloaded files and it worked!

Let us summarize:
· Four calls – an average of 30 to 40 minutes waiting on each call.
· After deleting SystemWorks 2003 as I was told to do, I was without ANY virus protection and was wary of going on the internet.
· After trying to download the first time, I received a series of message from my computer that a number of other applications were not working.

Symantec has cornered the market. The help that you render to your customers is deadly. Here are just a couple of suggestions:

1. Don’t offer a renewed subscription which is completely worthless – the 2003 renewal. You waste everyone’s time and money.
2. Don’t allow your employees to say for the “same price” when in fact it is $10 more.
3. Don’t allow your employees to give partial and incomplete help – this only causes the customer to call back again and again and thus jam your “help” lines. – which in turns creates a 30 to 40 minute wait.
4. Wouldn’t it have been better if the first employee I spoke to stayed with me to see if the problem was solved – which it couldn’t have been – rather than compelling me to call again and again?

Nearly all of my friends and business associates use one of your products. A copy of this email is being sent to them and I am sure they are as anxious as I am to learn of your response.
     
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PLM1973 on 03/09/2007:
As of June 30, 2006, Microsoft no longer supports Windows 98. It's an 'end of life' product. What this means is that anyone running Windows 98 is going to have more and more troubles with new programs because that Win98 is no longer being updated. It's unfortunate, but your best bet is to upgrade to either XP or Vista. If you don't, I am betting in the future you'll have more problems.
Simbabe54 on 05/04/2007:
I had similar problems and I have Windows XP with the Service Pack 2.I was never sent the promised CD upgrade,even though I paid for it,nor was I able to download the update.It took six monthes to resolve this issue,and I never once heard from anyone at Symantec.I filed a claim with my credit card company and they eventually got tired of me and credited my account for the $29.99 fee I was initially charged bt Symantec.I had to download a program simply to remove Nortons from my system.

I now use Trend Micro PC Cillin and I love it.No muss,no fuss,and they are much more helpful than Nortons.
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Horrible customer service from supervisor.
Posted by on
9/12/07
On 09/10/07 I purchased Norton 360 from Symantec from online. Upon installation my computer completely changed. All Icons were changed and many other things. I want waist your time with the small things. I spent two days chatting with techs, Printing forms from links on how to fix the problem, I installed and uninstall Norton 360 three times. That was on day one. After 12 hours of dealing with them I gave up. The next day I tried again. Still not able to receive a live update (error code 5) I received a message that Critical components were missing from Norton 360. Please contact support for help to fix these Issues. When clicking on the support button (to avoid charges) IE 7 would not let me connect. Forcing me to call customer support. The Tech explained that they would be able to fix the problem at the cost of $69.99. I told her that I did not have this problem until I installed Norton 360 and under NO circumstance would I pay one penny for any service to fix what Norton 360 caused. At that time she gave me a number in which I was able to speak with a very knowledgeable Tech. He was very patient with me and explained exactly what I needed to do to get IE 7 back on line. At that time, the tech gave me a url that allowed him to share access to my computer. He began removing all information that I was told to do by the tech on day one. We were on the phone for 58 minutes. At that time the he explained he would have more to do and that we could disconnect the call. About one hour later, Norton 360 was working properly.

I switched screen names to check my balance with my checking account. It would not allow me access. Once again I had to call the 1-877-832-2810 number. After holding for more than 30 minutes. I spoke with a female tech that explained to me that you have to do a live update on each profile. 48 minutes later the service was up and running again. I felt as if I had spent two days in which I could have been making money on my computer that I should be compensated. I ask to speak with the supervisor. He heard my complaint, he indicated that he had a bad connection and would call me right back. ( he was in India because we talked about the time frame and it was 6am there and 9 pm here) About 20 minutes later I received a phone call from New York. He explained that he was told I had a problem with Norton 360. I agreed. He continued with “the problem is fixed now so what is the problem” What is the problem I have sat here for two days trying to fix my computer from a product I purchased from you. I feel as if you should at least be understanding that my time in just as valuable as yours. The supervisor offered me 60 additional days of service. I explained that is not going to work. He then stated 60 days or nothing and then hung up. No goodbye, sorry sir that you have had this problem, Nothing but a major attitude. I then called to speak with the original supervisor and told him that I wanted to cancel my subscription as well as I wanted a phone call from someone that could handle the supervisor and his attitude. He agreed. Stated it would take two weeks to put the money back into my account. He would have someone call me within 24 hours. Time passed and I did not hear from anyone.

I called again HOLDING for more than 15 minutes. Spoke with the representative gave him the priority ID number and allowed him to read the updates. He informed me that a refund had not been processed. He explained he would process the refund and I would receive the funs in my account in 24-48 hours. A little different than what the other supervisor stated. I have placed a complaint with the BBB. I also intend to write Mr. John W. Thompson (who states they are the best in customer service in article above.) In my position I would have stayed with the company, the last tech was excellent and made everything right. However, to pay 79.99 and a supervisor ( that part of the 79.99 went to his paycheck) treat me with disrespect, never say sorry for the problem, and then have the nerve to say 60 days or nothing and then hang up on me. That helped me make my decision really fast. To me it seems like Mr. Thompson is not working in the real world he must be in his own bubble where everything is perfect. I guess I will have to be the one to break the bad news to him, as if he will care. My advice, If you see Symantec or the word Norton, Run as fast as you can.
     
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Anonymous on 09/12/2007:
Agree with poster…

Good info.
Anonymous on 09/12/2007:
Get that junk off your computer quick while it is still running! Norton will kill off a good PC to the point you have to re-format and re-install your system.
DebtorBasher on 09/12/2007:
I agree with Super...When I had trouble with my computer, I called support...the first thing they asked was if I hand any Norton Anti Virus program installed...I told him I did...the said to remove it. He said especailly those running AOL with Norton...He told me with all the people that call, most of the problems are solved by removing Norton software....I've never had a problem since I removed it about three years ago.
Anonymous on 09/12/2007:
I all so agree get that crap off your computer!!!
MRM on 09/12/2007:
Please obey all the comments that were made here which is to remove that crap off your computer.
Anonymous on 09/12/2007:
Next time, use Windows XP and/or Vista’s system restore feature and restore your Windows prior to Norton 360 FUBAR your PC.

How to restore the operating system to a previous state in Windows XP
http://support.microsoft.com/kb/306084

You should try “Kaspersky Internet Security”. It works better and requires less system resource than Norton, McAfee and/or Trend Micro.
Anonymous on 09/12/2007:
If you want to an internet security suite that works with Windows, you should also checkout “Windows Live OneCare”. It is from Microsoft.

It has a 90-days free trial…

More info. and download link:

http://onecare.live.com/standard/en-us/default.htm

Darin on 09/14/2007:
Just a small update.... It has been well over 48 hours and have yet to hear from anyone about my complaint. THEY DON'T CARE! I have yet to get my money back into my account also.
GGL on 11/02/2007:
Stay away from Symantec if you can. I use their corporate products and I can't wait for the contract to be over..
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We are doomed. Norton and Microsoft are destroying our computers. Save yourself! Save your data!
Posted by on
A few weeks ago, Norton's Liveupdate informed me and a friend of mine that it has some new modifications to download. My friend and I live in different parts of the country. He has a tower and I have a laptop. My friend’s and my computers are around 6-8 years old. Both of us are running Windows XP and Norton internet and virus protection 2006. This new update downloaded Norton's Liveupdate Notice. This is another useless software package that hogs the system resources and provides notices if Norton has some new features and whatever other BS they want to notify you about. I immediately started having problems. When I tried to run Liveupdate, it would not bring up the Liveupdate window. After about 1 week, I found on Norton's website something to indicate that Liveupdate Notice was downloaded and could be removed if desired. I uninstalled it from my system. I downloaded the latest Liveupdate and Norton Internet 2007 to my computer. I was just getting my system to where it appeared to at least run Liveupdate again. I still do not understand why my system is running at 88% idle but it takes forever to open files and run programs.

The excuses for their inefficient code of a person needing a faster processor, more and faster RAM, a higher capacity and faster hard drive are getting old. I am a software engineer who grew up in the days before PCs. We understood the need to design efficient code that minimized RAM, disk, and processor usage while performing complicated tasks. However, this must be another Norton feature. Anyway, I was talking with my friend and he told me how his system started crashing. It eventually got to a point where it would not boot anymore. He took it to a repair shop and was told yesterday that the system hard drive was bad but did not know exactly what was bad about it. A couple of days ago, Liveupdate indicated that it has some more updates. I let Norton update my system. When Norton needed to reboot, I let it. When the system came up, it would hang up. I determined that if I disconnected my firewire and USB devices, the system would boot up. After the laptop was running, I could reconnect the devices and use them.

My system finally got to a point that when I rebooted, it would crash with a fatal system error and try to reboot again. I was able to boot in safemode but could not access my external drives, etc. After many attempted reboots with the same problem, I decided to boot using the last know good configuration. I was able to get my computer up and running. I am not sure when the last good configuration was because it was finding new hardware that came as part of my laptop. I am in the process of backing up all of my data from the laptops hard drive to my external drives. I do not know what will happen when I try to reboot after this. While I would not think that this would cause a problem, perhaps there is some way for them to mess up the system hard drive or software to try to force people with older processors, thus older machines, to upgrade to a newer computer and Microsoft’s latest operating system. I have news for them, my next purchase will be a MAC. My time is too valuable to waste on Norton and Microsoft’s garbage.

Anyway, “Save yourself! Save your data! Norton and Microsoft has doomed us all!”
     
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Anonymous on 08/03/2007:
I do not appreciate being told I'm doomed on a Friday. You scared the bejesus out me... shocked me out my undying trust that Microsoft and Symantec would take good care of me from cradle to grave. Ever heard the term ignorance is bliss? Well I'm not feeling very blissful now after reading this.... That being said such a powerful emotionally charged missive deserves a 'very helpful' vote. Good job Wildbills... I feel smarter for having not read this review!!!
shawnp80 on 08/03/2007:
Microsoft Vista and Norton 2007 work perfect for me. Upgrade.
ZooVet726 on 08/03/2007:
Norton is terrible. Even though you have it on your computer, there are still certain viruses and spyware can get it. Better to go with NOD32, which can be downloaded for a free 1 month trial at www.eset.com
trumania on 08/03/2007:
Dude, you need to upgrade your computer. It's got to be so old right now.

First off, the computer probably has less than a 750 MHz processor because Intel first released that processor speed in early 2000.

Before that the most common probably would have been 500 MHz because not everyone could afford to have top of the line computers.

Windows XP requires 233 MHz processor to run, recommended 300 MHz. Norton Anti virus has the same. If you have a slow harddrive and little RAM, of course it's going run slowly and possible even crash your system.

Windows XP requires "128 megabytes (MB) of RAM or higher recommended (64 MB minimum supported; may limit performance and some features)"

Norton requires : "256 MB of RAM" if you're running Windows XP.

In all honestly your computer should be running something like Windows ME, that would cut Norton's requirements IN HALF! The same with the actual windows me system requirements. Windows ME requires 150MHz processor and only 32 MB of ram.

Microsoft has not been plotting to force people with slower processors and older computers to buy new computers. They have created new software that REQUIRES more FORCE behind it. Look at it this way... When you're 3o, in your prime you can probably lift a huge heavy 50-60 pound box. Maybe even more! But as you get older are you going to be able to lift that same box? Or if the box gets heavier are you going to be able to lift it? NO, you need help.

Older processors DO NOT have the power to run some of the programs that are coming out today. If you think it's a conspiracy theory to get more money out of you, then fine no one can convince you otherwise, but I guarantee you that MAC will go out of date eventually too. It's just how technology works, one day something is new and top of the line and the next year it can be outdated with advancements in the field.

As a "software engineer who grew up in the days before PCs" you more than anyone should know how much technology has advanced and how quickly it can do so.
Anonymous on 08/03/2007:
I'm waiting to get MRM's take on this one.
Anonymous on 08/03/2007:
I think Norton is awful, too. I recommend AVG.

MRM on 08/03/2007:
With your computer being 6-8 years old, you will need to upgrade your memory and your processor to run Windows XP and Norton 2006. Right now you are choking your computer with the latest softwares. Try to upgrade your memory to speed up your computer.
WildBills on 08/03/2007:
All of you are correct in that I should upgrade, etc. I thank you for those comments.

My main concern is that if there is going to be a performance issue with whatever upgrades come down the line, then their software should check to make sure the computer has the speed and power and so forth before actually installing it rather than just install it and hope for the best. There are instructions to determine the processor speed, ram, disk space, etc. before installing software. A simple message to the effect of "We would love to install our software on your computer, however, you require ???? in order for our software to execute efficiently." Less money in that approach. It seems the usual attitude is, "sell it to them and let them tell us about the bugs and problems."
moneybags on 08/03/2007:
I have a one year old Gateway laptop. Updated in May per Nortons instructions. The computer crashed and could not be restored per Gateway. Appears the whole system was corrupted. The built-in recovery wouldn't even work; it was corrupted, too. I called Gateway, did everything they told me to, and ended up paying $20 shipping/handling for a new recovery disc. A lot cheaper than having to buy a new computer.
Dedicated Reader on 08/03/2007:
Thank you.
zonibrat on 08/07/2007:
WildBills - coincidence? I just ran out my subscription with Norton - contended with the deluge of messages to 'renew' for the past 2 months.....and, for the past 30 days my 'puter ran on backwards time! Never had any prob b4 & I have Windows 2000 with Pent 4, plenty of memory available too. The problem started only when I failed to renew as the final weeks played out.

I uninstalled all Norton & Symantec and installed AVG - np since. But I have to disagree with you on it being a conspiracy with Microsoft & agree with other opinions above - newer, latest tech reguires at some point, upgraded electronics! Norton was disappointing
tour_de4ce on 02/25/2008:
If you want to get rid of Symantec's Live Update Notice & its marketing nuisance, Add/Remove Programs doesn't work. However, if you have Unlocker (genuinely free freeware at Cnet's Download.com) you can remove Live Update Notice. In c:\program files\common files\symantec shared\pif\{B8E1DD85-4c61-B58F-2F227FCA9AO8}, locate the black and yellow LUdN icons. For each select and right-click DELETE. When Unlocker appears, select and click DELETE. The delete will fail, so click DELETE ON REBOOT. Reboot. LUdN should go away. I had no adverse effects, but use caution.
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Unauthorized Charge
Posted by on
I was notified by Symantec that they were going to "automatically renew" my subscription. If I didn't want the automatic renewal I should go to a specific web site and click on the "Do not Renew" button. Well, problem is that the "Do Not Renew" button doesn't exist! So I responded to their email saying I did NOT want to renew my subscription. Naturally that email, and subsequent emails sent to Symantec, were ignored. Today I found out that they charged my credit card so now I have the pleasure of contacting my credit card company and going through the motions of removing that charge from my card. The problem is that I think their product is decent, it's just their business practices that are questionable!
     
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Alain on 01/26/2011:
Hadenough21, I had the exact same problem yesterday. Rather than dispute your charge immediately try this: Call Symantec/Norton at 1-877-888-7505; listen to the stupid recording and then press 2 on your phone; wait (it takes a while and the music is lousy, but you want to stay in the que) to speak to the human, tell them to remove the charge and credit your credit card (April, the lady I talked to was polite and did it immediately), check for your confirmation in your e-mail that the credit has been issued. HAVE: your order number (from the charge) available, take down the confirmation number that he/she will give you, make a hard copy of the e-mail confirmation, and verify that the credit has been issued to your credit card (April told me it would be 6 days or sooner). By the way, I cancelled my account with Symantec. Like you,I don't want Symantec charging my card without my authorization.
jktshff1 on 01/26/2011:
After you've done what alain said, go to Microsoft Essentials, and download their free protection.
http://www.microsoft.com/security_essentials/?WT.srch=1 I used norton and McAfee, but MSE works much better.
Diona on 07/08/2011:
hmm..that's sad...on the contrary I usually like their customer service. promt and courteous, the CS guys were quite helpful.
Roland on 12/23/2013:
On hold for 2 hours, trying to get them to fix a double billing on my credit card. Still not resolved. Not a happy camper.
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Symantec is a Scam
Posted by on
I'm so happy to hear that I'm not the only one who has had a tech from symantec crash my machine. I have had two crashes since I purchased Symantec a year ago. It has cost us over $600 to repair the machine! 1st Crash was a virsus and when I got remote access the 1st time they wanted $99 to remove the virsus but in the mist of it all my data was gone. I had to take it to Best Buy to have them remove the virus for $130 and $150 to restore all my valuable data this was in May of 2009 (they advised me then to rid myself of Norton b/c the program is no longer worth calling it a security protection program Got my machine back worked great for about 3 months then I got another virus! Call their tech support after spending 2 days with tech's that are clueless one of them finally claimed they would remove my virus for free! Yeah right - he destroyed my machine after 2 hours and then I got upset and said I wanted someone on America soil to call me to work out a deal to get my machine fixed, never got that called. I had to use other resources to get the number to someone on America soil - got that person. He made a promoise that they would fix my machine for free! Well the bait and switch tactic worked for them. They asked me to take my machine to Best Buy and they would work with them directly, well that never happened! They emailed me offering an additional 1 year subscription and a ghost. I'm unemployed and they would not pay the cost to repair my machine that the dumb tech destroyed. Best Buy again, fixed my machine and advised me again not to put NORTON on my machine because it would soon or later destroy my machine for good. I took their advice and now I'm using Webroot. It is wonderful! No crashes - all virsuses are caught and guess what "Customer Service is AWESOME! My machine is not slow any longer and I'm happy... However, after 3 months of deciding on what to do about symantec costing me over $600 bucks - we have decided to take them to small claims court. PLEASE DO NOT PURCHASE THIS PRODUCT IT'S A WASTE FOR THE SINGLE CONSUMER USER. They truly make their money from brand name and the Enterprise licenses - charging the companies maint. fees. YOUR MAINT FEE IS THE $99 EVERY 3 MONTHS TO REMOVE VIRUSES... THEIR SUBSCRIPTION PRICE IS TO LOAD THE MACHINE WITH THEIR CRAPPY SOFTWARE and THEN RIP YOU OFF B/C THEY ARE NOT PROTECTING YOUR MACHINE. BUYER BEWARE PLEASE....SCAM, SCAM
     
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Anonymous on 12/16/2009:
How the heck are you getting these viruses anyway? I don't even remember the last time I got a virus. Are you visiting sites prone to viruses? They charged you 150 dollars to remove the virus? What virus was it? Did you keep up on your updates? Its not Symatec's fault you got the virus and I'm sure their terms and conditions state that they are not responsible for any viruses you get. If the virus you got was a new virus that symantec did not yet catch, then even if you had NOrton, it would have done the same thing. Stop visiting sites that are prone to viruses and you should be fine.
Anonymous on 12/16/2009:
You can't say that you got a virus and that the tech who attempted to repair it destroyed the machine. You have no way of knowing what damage the virus caused.
Class Advocate on 12/16/2009:
I own an Apple.... can't relate to this complaint
PepperElf on 12/16/2009:
Class - same here kind of.
The lappy is a mac but the PC is... well right now it's OpenSolaris but it was XP before.
I had Norton on it but ONLY the antivirus and the firewall

As for "Remote Access"
that's something I never use cos... I don't need to give access to anyone else.

Besides if someone else figures out your password (or whatever you used to log in remotely) they could do a number on your machine I bet.

To be absolutely honest... if there's data I need to bring with me, I just use a thumb drive.

And if I really have a need to get to my data remotely?
well that's what the current OpenSolaris install is for - I can set the PC up as a server
and then just SSH into it remotely.

aint like it costs anything extra anyway, OpenSolaris is free.
though you do need to know how to use linux/unix commands
MRM on 12/16/2009:
I am a happy user of Windows 7, browsing with IE8, and I visit all kinds of sites and never had a virus nor malware attack.

PS. Windows 7 is so secure that I never had to install 3rd party firewall and antivirus.
Anonymous on 01/10/2010:
Mrm, just wait honey. Someone will come along and wreck it. Those viral hackers are smart people.

OP, stay away from viral sites.
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Norton is a SCAM
Posted by on
A couple of months ago I bought my daughter a laptop for school. Of course it came with the Norton software included,(Free Trial version).
About 11 days before the free trial ran out she got infected with everything under the sun. I couldn't get anything but Norton to pop up, every other security software was blocked. So I went ahead and bought the $59.95 yearly promotion that was offered to me.
The computer crashed and when I tried to contact Norton to get a refund of my money I find out, instead of them charging me the promotional price of $59.95 my card got charged $79.92.
Norton informed me that their software was the best and that it must have been two anti virus softwares running at the same time. I only had what they offered. But yet I am informed that it was my mistake.
Now, I have got the computer running again but, not without paying a hefty fee. And that doesn't count the money that Norton stole from me for services not reenderd.
DON'T GET NORTON
     
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jktshff1 on 09/25/2009:
could not agree more
Anonymous on 09/25/2009:
Norton sucks.
Just get AVG... it's free and waaaaaaaaaaay better.
Anonymous on 09/25/2009:
You said "I couldn't get anything but Norton to pop up, every other security software was blocked." AND you said "and that it must have been two anti virus softwares running at the same time. I only had what they offered"

Which is it? You had only Norton or you had other security software that would not open? You can't run two virus protectors at the same time. They cancel each other out and neither will work.
TheMightyBoosh on 09/25/2009:
Mrs. V on 09/25/2009:
The only other virus protector that works well with Norton is Spy Sweeper (also called Webroot AntiVirus) that I've found.
Ytropious on 09/25/2009:
Norton is the worst antivirus out there. I forgot it came preinstalled on my laptop until I reformatted and there it was. Norton downloaded a virus with its security update, no kidding! If you're going to pay for protection go with trend micro.
dustydad on 09/26/2009:
I had no other security software. Norton's free trail was the only security running. I was infected while the free trial was still in service. I couldn't get another screen to pop up to even see what else was offered, Norton would block it.
Norton's comment was I must have had two anti virus softwares running at the same time.
Anonymous on 09/26/2009:
Did you try shutting down the computer, then rebooting and removing the software?
PepperElf on 09/26/2009:
I find I don't like Webroot much - mom has it and it missed some viruses.

I'm a norton user on my PC but that doesn't say much because the PC hasn't been online in over 2 years. I keep it on simply because I have the corporate edition of norton (I don't pay for updates or renewing)

I'd personally recommend AVG for people just starting up.

as for the fact your computer got hit with a ton of viruses
I'll be blunt - that's because you went online without protection.

NEVER EVER DO THAT. Unless you're *trying* to see how fast your computer will be infected.

and yes, there are viruses out there that block norton.
MRM on 09/26/2009:
I don't depend on any kind programs to remove malware or spyware, as they are useless. I just format the harddrive, and BAM... a new, sterlized harddrive!
PepperElf on 09/26/2009:
I don't run any antivirus on my mac

but I'm not worried about bad sites... Safari gives me a warning when I go to a bad site.

my new pc doesn't have any either... I disabled all of that
but the beast doesn't go online so it doesn't matter
old fart on 09/26/2009:
I have yet to have a problem with AVG... delete the other crap and install it...
MRM on 09/26/2009:
I don't use anti-virus program or third-party firewall on Windows Seven and I've been using the new OS for 5 months now without any problem. Windows Seven is the most secure OS to date!
Nohandle on 09/26/2009:
I personally have Norton's, bottom of the barrel selection price wise with no parental controls and all the fancy features, plus Ad-Aware and Spybot. I don't utilize the free protection offered by either Comcast or MSN. If what anyone has works for them then leave it be. There will be pros and cons on every program.

I got the Blaster Worm whenever that one went around. Reason? I had not done my Microsoft updates. That was a lesson I learned the hard way. I now go onto that website a couple of times a week to check on any updates. It only takes a moment. Sometimes there are updates that haven't reached the "automatic" yet.
dustydad on 09/28/2009:
I did shut down the computer and when I started it back up, that is when I couldn't get back online. I got a warning that I did not have any internet connection. That is when I contacted Norton.

My daughter was online for the first month and a half and was running fine with the free trial. She got alerts and blocks it was working great, then she got a notice that she had eleven days of free service that morning. Then next morning she was infected.
Anonymous on 09/28/2009:
Dusty, she got infected going to a site that had a bug that slipped by Norton. Av software are great, but the people who create these bugs are better. New ones are released every day. That is why the software needs to be updated often.

Sounds like a bug (one of you by mistake) somehow changed your internet settings. Again, reboot the system, IGNORE the ads and go directly to your taskbar where the Norton icon is, right click and choose options, preferences (or whichever it gives you) or simply disable. THEN, go to control panel, add/remove programs, and remove Norton completely.

You may need to reconfigure your internet connections, but you should be OK the. Make sure you get an AV program.
PepperElf on 09/28/2009:
ironically I'm on my PC right now. I broke the mac's powercord the other day (cry), so I had to set up my PC and put it online (eek).

It wasn't acting right though, so I did what I had to do - I reformatted the C-drive.

Thankfully, I have a partitioned drive, so I still had access to my "D drive" - which has my antivirus install programs on it & some other maintenance software.

I also installed Safari and use that instead of IE, because even the PC version of Safari will block malware sites.

your daughter should consider that.
PepperElf on 09/28/2009:
and this is worth making a separate post for.


*** Do NOT use Internet Explorer unless you absolutely have to.

IE is tied directly to your operating system - you cannot run windows without IE running too.

Therefore if your IE gets hacked, your computer can be opened up to nasty attacks.

It is better to use something else - Safari, Firefox, Opera ... because they're not actually part of your OS. And less people write hacks for them.
MRM on 09/28/2009:
I, for one, am using IE8 and the lastest version is most secure to date, along with my trusty Windows Seven! Match made in heaven!
MRM on 09/28/2009:
PepperElf, I find it disturbing that we don't agree on anything even though I like you!
old fart on 09/28/2009:
Of all the virus's written about 98 % are written for IE... that's why it's wise to go with Firefox or the others..
MRM on 09/28/2009:
I go wild on internet, visiting all sorts of sites, and I haven't gotten jacked by using IE8 on WIndows Seven. And I'm not using any 3rd party firewall like I did with XP.
PepperElf on 09/28/2009:
that's cos I'm always right!
jk >:)

true I haven't tried IE8 yet.

but I won't be trying it either. heck I'm surprised this old beast is still working. I bought it almost exactly 5 years ago. (yeah it's still on XP)

(also the recommendation to not use IE is also made by the dept of homeland security too) ;)
whitewolf5566 on 12/28/2009:
I have my own small business fixing computers. I am working on one right now that had Norton installed. I don't care what anyone says Norton and McAfee are a rip-off. 95% of the computers I work on have one of these programs installed. As soon as you don't pay you get infected. Sounds like the Mafia to me!!
PepperElf on 12/28/2009:
personally I like norton for my desktop but only because I don't have to pay for it.
(they handed out free copies of norton corporate edition at my last job cos it was cheaper to pay for the license for everyone than it would be to have people bring in viruses)

however right now my desktop is without protection again. but it can't get online either. I decided to play with it and reformatted it as OpenSolaris

unfortunately the NIC might be too old for the operating system so I may have to go back to windows or something :( not going to get a new nic any time soon for it.
Nvestig8or on 12/09/2010:
Whitewolf - So are you saying that a progam that doesn't function after you stop using it is no good?!! WUWT?!!
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