I was notified by Symantec that they were going to "automatically renew" my subscription. If I didn't want the automatic renewal I should go to a specific web site and click on the "Do not Renew" button. ... read full review4 Replies - Latest reply on 12/23/2013
My security blanket
When it comes to internet security, you can never be too safe. My choice of security is directly dependent upon who my internet provider is at the time. For instance, when I was with Qwest, they provided ... read full review8 Replies - Latest reply on 01/02/2011
LONDON -- After struggling with Norton anti virus for 18 months I finally attempted to uninstall it. It was causing my computer to rapidly churn out windows pages from time to time. It was taking 15 minutes ... read full review5 Replies - Latest reply on 09/26/2007
Purchased renewal of Symantec Norton Internet Security 2007 update product. Unable to update the product after purchase. Unable to get support response in the 48 hrs as promised on line. No response for online chat when trying to get assistance.
2 Replies - Latest reply on 10/25/2007Add reply
Order no. 9517452292
Norton Rebate is a Joke
DALLAS, TEXAS -- I purchased the Norton Internet Security 2003Pro
software. A rebate of $30 was offered as an incentive. The necessary rebate card was completed, the proof of purchase seal, front page from the user ... read full review5 Replies - Latest reply on 11/04/2007
New Symantec "Scam"
Symantec has started issuing a Debit Card instead of a check for its rebates. Aside from the need to treat it as a Charge Card, even when it says "Debit", the outrageous useage fees if it is not used ... read full review15 Replies - Latest reply on 08/14/2007
I purchased Norton SystemWorks a couple of years ago, expecting to be able to use the product without interruption. Now I am told by Symantec that they will not allow me to reactivate the product on ... read full review5 Replies - Latest reply on 07/09/2013
Snubbed by Symantec
OXNARD, CALIFORNIA -- Several months ago the motherboard fried on my desktop PC. After replacing the motherboard and re-loading the OS (Microsoft XP) I attempted to load Norton AV-07. The software informed me to contact Symantec ... read full review4 Replies - Latest reply on 11/09/2007
Questionable Rebate Offers
ALABAMA -- Beware the Symantec (Norton) System Works 2005 combined offer of a $30 rebate on the basic software plus the $30 upgrade offer. The kicker is that one must submit the UPC code from the newly purchased ... read full review1 Replies - Latest reply on 05/19/2006
Poor customer service
MINNEAPOLIS, MINNESOTA --
I've been a customer of Symantec for over 3 years, and I'm so frustrated with their service I could scream.
On June 1 I tried to upgrade on-line, and I was not able to do so (even though I entered ... read full review4 Replies - Latest reply on 06/08/2007
Symantec Customer Support
CALIFORNIA -- I have worked in IT for over 20 years and I have never seen a company's tech support and customer care deteriorate as badly as Symantec. Anyone considering a corporate product such as Backup Exec (formally ... read full review3 Replies - Latest reply on 04/26/2007
I'm devastated! After years of believing that Symantec was the cream of the crop in antivirus software, they let me down in a big way. When I got my new computer, I ordered Norton AntiVirus 2007 first ... read full review6 Replies - Latest reply on 05/11/2007
DALLAS, TEXAS -- I purchased Norton 360 internet security because it had two $30 rebates in the form of VISA debit cards. While registering the cards, I discovered that there will be a $3.00 a month maintenance fee on each card until the card's balance is $0.00. This information was not previously disclosed. So much for a $30 rebate. If you don't blow it fast, there's no telling how much less than $30 you will realize. If you try to find a Norton person to discuss this rip off, lots of luck. Shame on you Norton!3 Replies - Latest reply on 06/01/2013Add reply
21st Century Support
We've been running Norton Internet Security on our computers for quite a number of years. During the last year or so, I've gone for support on three separate occasions.
From what I can see, Symantec ... read full review3 Replies - Latest reply on 02/26/2011
MOUNTAIN VIEW, CALIFORNIA -- My son and I each bought a Norton bundle pack: (Internet Security 2011, Utilities, Ghost.) It is marked on the side flap, "1 year protection for up to 3 PC's" then lists each of the 3 products.
I took ... read full review1 Replies - Latest reply on 12/30/2010