I'm devastated! After years of believing that Symantec was the cream of the crop in antivirus software, they let me down in a big way. When I got my new computer, I ordered Norton AntiVirus 2007 first thing because I knew I could trust it. Two months later, I have a virus that hyjacked my IE home page and pesters me with constant alerts, warnings and pop-ups.
My first response was to go to Symantec...a most trusted partner. I did the software scans, the internet scans and downloaded the latest software...it would not detect. So, for a week, I chatted and e-mailed with people from India and got nothing but dizzy. Each time I had to start my story over (thank God for cut/paste). Finally I broke down and clicked on the "premium" chat.
Loe and behold! This guy was very knowledgeable about my particuler virus (SpyDawn)and for $40.00, he would send me instructions to remove it but for $70.00, a tech would remove it for me. Huh?
Oh, I get it now. I pay $60.00 for the virus software that doesn't work and the kicker is that I have to pay another $70.00 on the backside. Why didn't they just charge me $130.00 up front?
So, I'll keep working on a cheaper way to remove this virus (it's the principal of it) and while I'm at it, I'll be shopping for a new virus protection software. I'm very disappointed and I'm done with Symantec.