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Symantec Corporation Norton Antivirus


6 Reviews & Complaints

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Automatic renewal
Posted by Charly on 09/21/2007
LONDON -- After struggling with Norton anti virus for 18 months I finally attempted to uninstall it. It was causing my computer to rapidly churn out windows pages from time to time. It was taking 15 minutes each time to reboot.

Worst of all it kept indicating that I needed to update LiveUpdate even after I had just done this. I sent dozens of emails to customer services trying to sort this out but they never came up with a workable solution. So I was never sure whether Live Update was completed successfully or not.

When I asked customer services to tell me whether or not I was fully protected they always dodged the question.

I have sent several emails and a letter asking for a rebate for the unused period. This is being very generous as they should rebate me for the months of inconvenience. I got a response directing me to an expensive foreign phone line. And it is three weeks since I sent the letter and still no response.

I have found out that they automatically renew peoples' subscriptions. I have contacted them saying they DO NOT have my permission to take money from my bank account. But they have not replied to me.

At the moment I do not have an internet connection at home thanks to Symantec. I got left with no antivirus cover and had to stop using the net. Another problem is that the uninstallation didn't remove all the files. I managed to remove some of them manually but others wouldn't delete.

I just do not know what these undeleted files may be doing to my computer.

All in all the Symantec experience is a very bad thing and I do not recommend them to anyone.
     
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Posted by jenjenn on 2007-09-21:
When you signed up for this service, there's a disclaimer that states you will automatically be renewed, and if you choose not to, please contact customer service.
Posted by Anonymous on 2007-09-21:
Have you used their uninstall tool? It's very much like McAfee where you can only completely remove it with their removal tool.
Posted by Charly2 on 2007-09-24:
I was not aware of agreeing to automtic renewal. But I got an email from Symantec today saying that it has been cancelled. So it looks like this problem is now sorted. But they are still quibbling about my rebate. I deserve this at least after all the trouble I have gone to trying to make the software work.

I used the official uninstall tool. But it left many files on my computer. Some of these are undeletable. As I said, I just hope these files aren't effecting my computer.
Posted by Anonymous on 2007-09-24:
Download http://www.ccleaner.com. It is free and should get rid of the crap Norton left on your computer. 85 million downlaods and no complaints from users.
Posted by Charly2 on 2007-09-26:
Thanks Superbowl

:-)
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Virus Protection
Posted by Leoyak on 02/27/2007
I'm devastated! After years of believing that Symantec was the cream of the crop in antivirus software, they let me down in a big way. When I got my new computer, I ordered Norton AntiVirus 2007 first thing because I knew I could trust it. Two months later, I have a virus that hyjacked my IE home page and pesters me with constant alerts, warnings and pop-ups.

My first response was to go to Symantec...a most trusted partner. I did the software scans, the internet scans and downloaded the latest software...it would not detect. So, for a week, I chatted and e-mailed with people from India and got nothing but dizzy. Each time I had to start my story over (thank God for cut/paste). Finally I broke down and clicked on the "premium" chat.

Loe and behold! This guy was very knowledgeable about my particuler virus (SpyDawn)and for $40.00, he would send me instructions to remove it but for $70.00, a tech would remove it for me. Huh?

Oh, I get it now. I pay $60.00 for the virus software that doesn't work and the kicker is that I have to pay another $70.00 on the backside. Why didn't they just charge me $130.00 up front?

So, I'll keep working on a cheaper way to remove this virus (it's the principal of it) and while I'm at it, I'll be shopping for a new virus protection software. I'm very disappointed and I'm done with Symantec.
     
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Posted by MRM on 2007-02-28:
An excellent anti-virus freeware is AVG. The program works great and detects all viruses.
Posted by Anonymous on 2007-02-28:
SpyDawn is a rogue anti-spyware application that is installed on your computer without your knowledge. An anti virus program will not find it. That's why Norton didn't detect it.

Install AdAware SE and Spybot S&D (both free) and see if they can find and remove it. Don't be surprised if these programs find lots of unwanted stuff on your PC.

You can 'google' Spydawn and find a number of web site that give instructions on how to remove it. Be careful as some of those sites will only download more junk.

Also check your firewall to see if it is configured properly to prevent drive-by installs of rogue software.
Posted by sherry2 on 2007-02-28:
My mother had a nasty bout with spydawn recently nothing I did would remove it, including avast, spybot, ad-aware panda online scan or Microsoft's spy-ware scan. everything I tried nothing picked it up.

We finally got rid of it through AOL's spy-ware program. I hate everything AOL but thank god my Mom had it.
It ran through one scan and had it deleted.
Try that it may help you also.
Posted by scruffyjohnson on 2007-03-01:
first, go through your add/remove programs and uninstall everything you see that has a potential to be bad. Ex: screensavers programs. Next, turn off system restore. Then run a disk cleanup on your hard drive. Boot into safe mode by hitting F5 at bootup before the windows splash screen comes up. Scan your hard drive again with norton, ad-aware,Microsoft Windows Defender, and spybot. If this does not work it may save you more time to just save your documents/data to cd and format the drive. You may have so much hidden crap on your hard drive that it will never be fully cleaned up and it will not run the way it should even if you do clean up spydawn. I work with norton every day and it works great on many different computers that it's installed on. HTH
Posted by Leoyak on 2007-03-02:
Thanks for the help everyone. My solution was to go to TrendMicro and do a house call for FREE. Amazingly it pickup up four trojans and 29 other Malware (thanks Symantec). Fortunately, it cleaned my system right up. I've got my home page back and am no longer plaqued by a bunch of pop-up warnings. I'm using the trial version right now and plan to renew if all goes well.
Posted by buddyboy on 2007-05-11:
I agree with your comments about Symantec. After using them for the last five years, and after reading many reviews of free anti-virus software, I finally tossed out my Norton Anti-Virus, writing off the remaining four months of the subscription. I replaced it with AVG AntiVirus, a free download. It uses far, far less computer resources and I'm delighted with the job it's doing. It updates itself automatically, scans automatically or manually, and is a breeze to use. Symantec is dust as far as I am concerned.
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Be Careful What You Order from Symantec
Posted by Madwoman58 on 05/07/2010
I recently ordered Norton Antivirus 2010 as a download from Symantec for 39.95 (or so I thought). A month later, my electronic bank statement revealed that Symantec had debited my account $140 in three separate transactions. Two debits were just double-bills for the 2010 Norton Antivirus and one was for an internet security package at $70, which I never ordered.

I went to a Symantec chatroom to complain, and the stsffer immediately agreed to a full refund, no questions asked. The catch is I won't get my money back for 5-10 business days. And the company removed all its software from my computer. Also, they immediately wanted a statement from me that I was satisfied with their customer support (forget about it!).

I did some research and learned this company has been sued for deceptive business practices in the past and recently paid a fine to the NY State Attorney General for renewing subscriptions without permission and charging debit/credit cards.

It's ironic that people are getting ripped off by a "security" company that purports to protect consumers from viruses and other internet malfeasance. If you decide to do business with them, make sure to have your magnifying glass handy to read the fine print in their offerings! (I assume I missed the fine print)
     
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Posted by Anonymous on 2010-05-07:
This is what I use for antivirus protection, and it's free:

http://free.avg.com/us-en/homepage

You must be careful downloading it, because around every turn, they try to get you to dl the paid version. But, it's a great program, I've been using it for years.
Posted by MDSasquatch on 2010-05-07:
Even better, go to Microsoft's homepage and download Security Essentials; it is free and you don't have to worry about a missed click or accidental selected box costing you anything. I have it and it is great.
Posted by Anonymous on 2010-05-07:
I don't understand. You were billed too much and the company is refunding your money to correct the error. Your complaint is that it's going to be a few days before you get your money back?
Posted by Madwoman58 on 2010-05-08:
to ja booty - yeah, I am complaining because they never should have withdrawn the funds in the first place! Would it be ok if I withdrew $ from your bank account by mistake and without your permission as long as I promised I would return it in a week or so? My point was, the fact that this company so readily agreed to a refund for its "mistake" leads me to believe they get many, many complaints like this, and they're happy if just one customer in 20 gets bamboozled. They did not just double bill me, they triple billed me. This seems to be a pattern - once they're called out on their deception, they make good, but that's no excuse for this fraudulent business practice.
Posted by Anonymous on 2010-05-08:
Madwoman, you are absolutely in the right. They removed their program right away but its going to take almost two weeks to get money back that they should have never taken out in first place? I'd be mad too. Check out Dryad's link too. I hear a lot of people here use it.
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Horrible Custom Support - Do not buy this product
Posted by PaulOfTarsus on 01/29/2010
The online and phone customer support is a maze.

I tried to cancel an auto renewal charge that appeared on my card.

I navigator the online site to get a customer support “Priority Id”. The online site said the expected wait time was 1 minute (The actual quote was, ”We answered our last call in 1 minute.”).

I waited 50 minutes and gave up.

I think I'll just have AMEX challenge the charge instead of wasting my time with this again.
     
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Posted by Skye on 2010-01-29:
Just go to your account, and unclick on the automatic renewal box.
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SYMANTEC CHARGES FOR FREE TRIAL
Posted by SOBERINSD on 01/28/2010
I recently downloaded Norton anti-virus 30 day (free) trial. In the terms, it said that after the 30 day trial that my debit account would then be charged for the service. That's fine, but the very next day the money was taken out of my account causing my account to over-draw. So I ended up paying the $40 plus $35 to my bank because of this product. What a great way to treat new potential customers. I paid $75 for the trial download. I also wrote to their customer service about this and haven't received a reply. I would strongly suggest going with a different product than this.
     
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Posted by Anonymous on 2010-01-29:
Wouldn't it raise a red flag that they want a card number for a free trial?
Posted by PepperElf on 2010-01-29:
Alley best answer.

Besides there's free antivirus programs out there, some of which are pretty good
Posted by old fart on 2010-01-29:
How does it happen that Avg isn't mentioned more often..?
Posted by PepperElf on 2010-01-29:
i dunno.
i mean i've heard they still have a fully free version out there.


granted i don't use it cos... the one computer i ahve that would need it, i use norton corporate edition for, which means i never have to pay to renew.
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Norton antivirus 5 user pack
Posted by Jamcop on 06/18/2007
Not all of my 5 users anti-virus software runs out on the same day and up until now I have got 5 full years (60 months) of protection. However from last year Symantec have changed the system so that they all run out on the same day. Therefore I got 12 months, 5 months, 5 months, 3 months and 2 months.

That's 27 months instead of 60!
     
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Posted by tnchuck100 on 2007-06-18:
I have used them for 4 years. I, too, am fed up with their support (or lack thereof) and method of doing business. My subscription runs out in October. Then I'm done with their crap.

What have you decided to change to?
Posted by MRM on 2007-06-18:
Chuck... Grisoft AVG would be my choice of anti-virus program as it does a very good job detecting viruses and it free. Download a copy at www.grisoft.com. Cheers!
Posted by Anonymous on 2007-06-18:
I'm with MRM. Been using AVG for years, and, I love it!

Posted by Anonymous on 2007-06-18:
Emt_c, I LOVE YOU!
Posted by Anonymous on 2007-06-18:
**blushing** Why, Liddy you know I love you, too. Why do you profess your love for me on a Symantec complaint??
Posted by Anonymous on 2007-06-18:
I will shout it from the mountain top's!!!
Posted by Pomona Guy on 2007-06-18:
What's a virus? (I have an Apple)
Posted by Starlord on 2007-06-18:
I have Security Suite Pro 7, after going to Security Suite Pro 6 last year because of dissatisfaction with Norton. I am tickled to death with one program that allowws me to protect against viruses and spyware, repair and optimize my pc, diagnose, defrag. everything.
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